Volunteer Role Description And Person Specification HOSPITAL INFORMATION VOLUNTEER

Introduction Age UK Redbridge, Barking & Havering holds weekly information outreach sessions at King George Hospital and hopes to do the same at Queens Hospital, Romford and Whipps Cross Hospital, Waltham Forest.

Opening times: 9.30 am – 12.30 pm Contact details: Age UK Redbridge, Barking & Havering, 4th Floor, 103 Cranbrook Road, Ilford IG1 4PU. Tel: 020 8220 6000. Email: [email protected]

Role Description Main Duties and Responsibilities:  Collect display board and box of literature each week from storage in hospital and make up display table, liaising with hospital’s own information service as appropriate  Maintain a record of literature and inform senior manager at Ilford office when supplies of any leaflet are running low  Greet all enquirers, assisting them to find appropriate literature and answering queries by signposting them to appropriate services, especially Age UK Redbridge, Barking & Havering’s own services  Forward all referrals for further advice/information or for Age UK Redbridge, Barking & Havering’s services to senior manager (services)  Maintain record of all enquiries on required form, noting post code, gender, ethnicity, age of all enquirers and what literature was supplied, what enquiries made  Pack up box of literature and display board and return to correct storage place in the hospital

Person Specification  Responsible attitude  Good communication skills essential  Ability to read and understand the literature that people are asking for and answer basic information enquiries  Ability to keep to limits of role and not seek to give advice but make appropriate onward referrals  Ability to keep accurate records  Willingness to liaise closely with senior manager (services) to ensure quality information service  Understanding of and empathy with the needs of older people  Patience and sensitivity  Reliability  Ability to speak an additional language (desirable, but not essential)

Hours of Work: 3 hours (approx) on one morning per week Responsible to: Senior Manager (Services)

Hospital Information Vol Task Desc. – Aug 2014