Previous Individual Volunteers Phone Script

PREVIOUS INDIVIDUAL VOLUNTEERS—PHONE SCRIPT VOICEMAIL SCRIPT example “Hi (applicant’s first name), this is (corps officer name) from (corps location). I’m calling in regard to your generous volunteer support in May last year for the Salvation Army’s Red Shield Appeal. We trust you enjoyed the experience and we would love to have you join us again this May. This year we have volunteer opportunities for intersection collectors, door-knock collectors or static collectors for places such as shopping centres and train stations, as well as in our counting house. We’d love to hear from you to see if there is a volunteer activity that would interest you. Please feel free to call me on (phone no.– state this clearly). I’ll also send you an email (if you have this data) which is another way you can let us know which Red Shield activity you would like to do. Thank you again for your generosity last year and I hope to chat to you soon. My number again is (phone no.) and my name is (corps officer name). Bye for now.” Use this template to contact volunteers you have not been able to reach by phone Dear

I’m emailing in regard to your generous volunteer support in May last year for the Salvation Army’s Red Shield Ap- peal. We trust you enjoyed the experience and we would sincerely love to have you join us again this May.

Your gift of time and your enthusiasm has been vital in raising the funds required to keep our important services going so those in need can have their lives restored with dignity and hope. As a Red Shield Appeal volunteer, you can be proud that you are helping to support our most vulnerable in our community.

This year we have volunteer opportunities for intersection collectors, door-knock collectors or static collectors for places such as shopping centres and train stations, as well as in our counting house. We’d love to hear from you to see if there is a volunteer activity that would interest you.

Here are the Red Shield volunteer opportunities in more detail:

Doorknock Collectors Great role if you like connecting with people and enjoy a leisurely walk in your local area. This is a perfect opportunity to bring along a friend or family member, even give your dog a good walk!

Static Collectors This volunteer opportunity is ideal for those who prefer being in a single location and enjoy engaging with shop- pers or commuters. If you like people-watching, this is the role for you! All you need is your happy face :)

Intersection Collectors This role is fitting for those who enjoy being part of an active and exciting team of Intersection volunteers, who know how to give a big beaming smile to inspire generous drivers to donate their small change. You will need to be quick on your feet however every precaution is taken to ensure you are safe at all times. (Please note this role is available in Victoria only).

Counting House Assistants This is a perfect role for an organised and precise kind of person especially if you enjoy being part of a small sup- portive team. You will experience the thrill of success of your local area’s Red Shield Appeal as you count up your community’s generosity.

As you see, there are roles for every kind of Red Shield Appeal volunteer. Some roles fill more quickly than others so please get in touch soon to secure your preferred role. Simply reply to this email with your preference and avail- ability—your local Red Shield Organiser will be in touch to confirm.

Thank you again,

(Corps Officer name, phone and email details)

Use this template to confirm your renewed volunteer’s activity Dear

We are very excited that you will be volunteering again during the Salvation Army Red Shield Appeal. Thank you!

As always, your gift of time and your enthusiasm is vital in raising the funds required to keep our important services going so those in need can have their lives restored with dignity and hope. As a Red Shield Appeal volunteer, you can be proud that you are helping to support our most vulnerable in our community.

We are pleased to confirm that you are volunteering as a (omit as required):

Doorknock Collector Static Collector Intersection Collector Counting House Assistant

Time and date: Important! Please arrive 15 minutes before shift to attend briefing

Location:

Your contact on the day: (insert name and phone number)

What to bring (edit according to role): Mobile Phone Warm clothes Raincoat Umbrella Hat Sunscreen Drink Snacks Map—provided for you

Attached is a copy of the Volunteer Agreement Form which we kindly ask you to print out and sign, and then bring with you on the day.

Thank you again,