End of Season Audit Returns

SUPPLIER - CRATE RETURN TO LOGTEK

Supplier Instructions

For all crate returns please follow these steps:

1. Are any of the crates contaminated or excessively dirty? If yes, then segregate these crates and clearly mark them with “Contaminated” or “Extra Dirty”. If crates are contaminated, you must contact Logtek prior to the return so that we can prepare for them to be quarantined upon return. 2. Perform a ‘check in’ in SAVI to the Coles DC Note: even though the crates are being returned to Logtek the SAVI “check in” has to be done to the DC because SAVI won’t allow you to ‘check in’ to the Logtek RRU sites 3. Complete the Supplier Information section of the crate return form below 4. Prepare two copies of the paperwork 5. Return the crates to the Logtek Depot (except in Townsville – refer below for special instructions) with the two copies of the paperwork (one copy can be signed and returned to the driver as a proof of delivery). NOTE: if the crates are returned without the correct paperwork the Logtek depot may refuse to accept the crates and Logtek cannot guarantee that an appropriate credit claim can be processed for you.

DO NOT RETURN THE CRATES TO THE COLES DC

Returning in Townsville? If you are returning crates in Townsville you must contact the Logtek (1800 619 044) at least two days before returning the crates. In this location only, the crates have to be returned to the Townsville Produce DC (not the Townsville NQX/Logtek RRU). The Townsville DC needs to be notified to of crate return, and you need to label your pallets with particular information. If you fail to make prior arrangements and do not label your pallets, then Logtek cannot guarantee that you will receive a credit.

Important Information:

When the crates are returned to Logtek the local depot will inspect the crates and  verify the quantity of crates that have been returned  determine if any crates are damaged

All crates returned to Logtek will be re-washed according to Logtek’s HACCP standards.

Only unused crates are eligble for a credit. If the crates have been used (eg – have had produce in them or have been rejected at Coles DC); they can be still be returned to Logtek, but a credit claim will not be processed.

Provided the paperwork has been supplied, Logtek will raise a credit claim on your behalf and forward to Coles for processing.

Coles will process a credit to you for the hire charge of each crate but will also charge you a wash fee for each crate (this is currently $0.40 per crate – but is subject to change by Coles).

The cost of transporting the crates back to Logtek is your (the grower/supplier) responsibility.

Any damaged crates will be reviewed on a case by case basis and you may be charged for these crates depending on the circumstances.

You should retain a copy of the paperwork for your records (to assist with account reconciliation during audits). SUPPLIER - CRATE RETURN TO LOGTEK

SUPPLIER TO COMPLETE Type of Return – Please select End Of Season (EOS) Note: this means you have finished your Season and after the checkin has been done you should have zero crates left on your account (for the crate type(s) being returned). Please include ‘EOS’ before your own reference number in your customer reference number when creating the HMMA Eg EOS178926 Other Crate Return (OCR) Note: this may include return of crates incorrectly ordered/delivered or return of excess crates Please include ‘OCR’ before your own reference number in your customer reference number when creating the HMMA Eg OCR178926 Used Crate Return (UCR) No credit will be processed for these crates. Logtek will accept and wash. Please include ‘UCR’ before your own reference number in your customer reference number when creating the HMMA Eg UCR178926

Customer Name: Vendor/Supplier Code:

SAVI Checkin (HMMA) Reference:

Quantity of Crates Being Returned: A Crates B Crates C Crates E Crates

Returning to Logtek Site: Date Returning:

Are any of the crates damaged? Yes No If yes, how were they damaged? Are any of the crates contaminated or excessively dirty? Yes No If yes, please contact Logtek so that we can prepare for their quarantine upon return. Please ensure that these crates are segregated and clearly marked “Extra Dirty” or “Contaminated”

Other Comments:

LOGTEK DEPOT TO COMPLETE Confirmed Total Quantity Returned: A Crates B Crates C Crates E Crates

No of Damaged Crates: A Crates B Crates C Crates E Crates

Received By: Date:

Comments:

EQUIPMENT CONTROL TEAM TO COMPLETE

Confirmed received quantity compared to quantity on HMMA Yes No If no, what has been done to rectify?: ______

Does a zero SAVI Balance Apply Yes No If no, why?: ______If yes, is SAVI Balance zero Yes No If no, has adjustment been made in SAVI to bring balance back to zero Yes No

If yes, have details of the adjustment event been recorded in Access event tracker

Details entered into Access Crate Returns

Processed By: Date: