2009 Special Olympics World Winter Games Idaho USA

Way-Finding Operations Plan & After Action Report Colby Donicht, Way-Finding Coordinator & Sports Operations Assistant

1 2009 SOWWG 4/30/2018

Table of Contents

1. Overview a. Objective b. Goals c. Way-Finding Overview d. Key Responsibilities

2. Organization

3. Responsibilities

4. Policies & Procedures

22009 SOWWG 4/30/2018 1. Overview

a. Objective

Way-Finding involves directing the flow of people and traffic to specific destinations within and around any given venue by means of signs. This is done by supplying logical, visible and easy to follow signs that are placed strategically throughout a venue. In addition to directing flow within a venue, Way-Finding also identifies key landmarks, locations and areas that are associated at the venue.

b. Goals

1* To identify all Way-Finding signage needs at all competition and non-competition venues for the 2009 Special Olympics World Winter Games. 2* To supply all competition and non-competition venues with logical, visible and easy to follow Way-Finding signs that are affordable, functional and flexible.

The role of the Way-Finding Functional Area also captured Informational signs or Landmark signs. These signs essentially mark a specific place or landmark for all people at the venues (athletes, coaches, & spectators).

 Participate in venue walk-throughs and site visits, to identify Way-Finding sign needs and strategic locations for where signs will be placed/positioned.

Walk-through’s are important and crucial to the success of the games. These venues are constantly changing and developing, so signage will most definitely change as well. Expect to visit these sites and venues monthly.

 To work closely with all Venue Directors and Managers to ensure that all areas within their venues have signs that clearly direct the flow of people and traffic, as well as identifying key landmarks, locations and areas at their venue.

Venue Directors are in charge of their venues! It is important to ensure that their signage needs are met and accounted for. A happy Venue Director makes a happy Way-Finding Coordinator!

 To allow as much control of signage needs/requirements as possible to the individuals that run the venues and functional areas associated with the 2009 Special Olympics World Winter Games.

This was very important for the 2009 SOWWG. Each Venue Director and FA manager knows how their venue/area will be organized and set up. Allow them to control what and where their signage will go.

 To consult with all constituent groups on Way-Finding and interior signs necessary to run their venue and/or functional area.  Coordinate and capture all Way-Finding signage needs and requests on location plans and located in a central database.

For the 2009 SOWWG, there were two people who controlled the signage templates/databases. These were posted on the shared drive. Any changes were made only by those who managed the templates/database. This allowed for 32009 SOWWG 4/30/2018 concise and accurate changes, updates and revisions. The more people you have to manage these, the more likely you will have mistakes.

 To provide content/copy, size and location of sign requirements to LOOK and Signage for production.

All content/copy, size and location was overseen by LOOK and were determined by professional evaluations.

 To provide suitable finishing  detail information (i.e. grommets in top corners, grommets on all corners, no grommets and sign material type) dependent upon indoor/outdoor sign location and installation purposes.

All signs that were displayed on tents had grommets on the top two corners of the sign. This allowed for the signs to be zip tied to the exterior of the tents. Signs that needed to be suspended and not moveable had grommets on all four corners of the sign. All signs that were displayed outside were made of Coroplast. All poster signs were made with a material that could be used outside. This was helpful because signs that were supposed to go outside, often were placed outside.

 To provide suitable hardware detail information (i.e. sandwich board, step stakes, on easel) dependent upon indoor/outdoor and pavement/no pavement sign location and installation purposes.

For the 2009 SOWWG, we used the Simpo II sandwich board. These were very lightweight and were easily mobile and transportable. They can be used either indoors or outdoors and proved to be very dependable and durable. The advantage of using Coroplast as a material was that they are corrugated and could be placed on a step stake. Step Stakes were very ergonomic and could be placed in the snow and grass.

 To provide a detailed FF&E materials list to Logistics. FF&E list will include information regarding tools, materials and accessories (i.e. zip ties, double-sided tape, scotch tape, staple gun, etc.) to ensure that Way-Finding signs are properly and safely installed.

The FF&E List was an accumulation of both LOOK and Way-Finding materials. Each venue had (2) signage kits that were used for both LOOK signage and Way- Finding signage. This ensured that all venues would have the proper tools and materials for successful install of the signage. Kits were based and dependent on the venue itself. Some venues had more signage and required more tools and materials. You must keep this into consideration when creating your FF&E list.

 Ensure that all signs designated to a specific venue are inventoried, organized and properly staged in the World Head Quarters Warehouse, for proper and successful delivery of signs by Logistics to the correct venue.

Inventory of signage is very important and crucial. As signs came in from the vendor (Fusion) the signs were inventoried and broken down base by venue. Signs for the venue were then marked accordingly and staged in the warehouse at

42009 SOWWG 4/30/2018 the venue location. All signage was given a code and was printed on at Fusion. This made inventory very helpful as signs were checked off the master template. It was very easy to see what signs were accounted for and what signs had not arrived. Way-Finding Commissioners inventoried and packaged their signs. This was very helpful as it allowed the commissioners to become familiar with their signage as well as give them an idea for the total signage that they would manage. As breakdown occurred at the venue, the commissioners were also in charge of making sure that all signs got back to the GOC warehouse.

 To provide in-house, laminated signs for last-minute venue and functional area signage requests (i.e. no smoking, bathrooms, staff only, fax/phone number information, etc.). The goal for the Way-Finding Department is to ensure that there are NO hand written signs and that the integrity and professionalism of Special Olympics is captured through the consistency of these in-house signs throughout all venues for the 2009 Special Olympics World Winter Games

Once the deadline for production of signage was decided, venue directors and FA managers were then responsible for in-house and last minute signage. In order to ensure that the signage was universal amongst all venues, a template created in Microsoft PowerPoint was given to all venue directors and FA managers. This allowed for the directors and managers to have control of what they wanted on the sign. Once the directors and managers created their signs, they were then e- mailed to the Way-Finding Coordinator, printed and laminated and stored with the other venues signage. The template had both the Games logo and the World Winter Games logo.

 To provide precise application and installation of all Way-Finding signs at all venues.

Because volunteer numbers were cut for Way-Finding, this meant that signage had to be installed from help with other volunteers at the venue. The signage was very easy to install, yet looked very professional. This allowed for any volunteer to be able to hang and install signage. It is very important that the venue director work hand in hand with the commissioners and the volunteers during venue load in and set up. This ensures that signage is placed exactly where the venue director wants, as well as allows the venue director to make last minute changes and decisions to the signs location. Signage was easily installed and involved little to no maintenance during the duration of the games.

 Maintain and repair any Way-Finding signs when necessary before and during games time.

Signage maintenance was very limited. This was mostly due to the signs simplicity for install, as well as the commissioners making their rounds checking on the signage during the games.

 Recover and dismantle all Way-Finding signs following the close of the venue and or functional area program.

Almost all of the signage used during the games came back to the warehouse. Signs suffered little to no damage. It is very important that all volunteers and staff

52009 SOWWG 4/30/2018 work together during the breakdown of each venue to ensure that everything, including Way-Finding signage arrives back to the warehouse.\

 Inventory and organize returned Way-Finding signage from venues and functional areas for asset recovery and return to GOC warehouse.

This was done at the venue by the Way-Finding Commissioners. They were responsible for recording signage arriving back to the warehouse, signs that were missing, as well as recording signs that were damaged or destroyed.

c. Way-Finding Overview

Way-Finding will work with all Venue Directors and functional area managers of the GOC to prepare and provide Way-Finding signs for the 2009 Special Olympics World Winter Games.

For the 2009 SOWWG the Way-Finding Coordinator worked weekly with the Venue Directors and FA Managers to prepare and provide signage at their venues. After each draft and revision of the Way-Finding template/database, meetings were set up with Directors and FA Managers, to scrub, review and look over the new updates. It should also be noted that on several occasions, the Way-Finding Coordinator also met with Venue Director Assistants and other key volunteers assigned to the venues. This was very helpful, as it allowed the ideas and concepts of signs to be gathered by more than two individuals. What may make sense to one individual may not make sense to another. Working and combining thoughts about signage ensures that all possible signage needs are covered.

d. Key Responsibilities

 Way- Finding will work with each Venue Director and functional area to capture and accumulate all Way-Finding signage requests for each venue. Upon being received at the warehouse, Way-Finding will sort all Way-Finding signage and organize by venue, where it will be stored in a specific location within the GOC warehouse. Way-Finding will help Logistics assist with the venue team or functional areas in preparing all Way-Finding signage for delivery to the venue. As the signs arrive to the venues via Logistics, Way- Finding will then be responsible for the installation and maintenance of signs during venue operations. Way-Finding will recover all of its signage at the venue for delivery back to the GOC warehouse. Once Way-Finding signage returns to the warehouse, from the venues, Way-Finding, with the assistance of Logistics, will inventory all Way-Finding signage for the Asset Recovery process.

The success of Way-Finding was due to the close interaction between the Way- Finding Coordinator and both the Venue Directors and the FA Managers. The Way-Finding signage template went through eight (8) drafts and revisions. After each draft, the Way-Finding Coordinator would meet with the Venue Directors and FA Managers to ensure that all information was correct and accurate.

Because there was so much signage and because there was signage at each venue, it was very necessary for the Way-Finding Coordinator and their volunteers to help logistics with the inventory and preparing the signage for delivery to the venues. This eliminated the number of errors and allowed for a very successful 2009 SOWWG.

62009 SOWWG 4/30/2018 72009 SOWWG 4/30/2018 2. Organization

The structure of the Way-Finding Department will be a Way-Finding Coordinator, Volunteer Way- Finding Commissioner and Volunteer Support for each Venue. The Structure of the Way-Finding Department will be adjusted based on needs of the operations. Two areas that may increase or decrease depending on the needs of Way-Finding are:

1. Volunteer Commissioner that will oversee all Way-Finding sings and Volunteer Support at each venue. There should be 1-2 Volunteer Commissioners per venue.

For the more complex and larger venues, it is highly advised that there are 2 commissioners assigned. It is also very important that every venue being utilized during the games has a commissioner assigned. For the 2009 SOWWG, there were not enough commissioners to cover all venues. For what commissioners there were, many of them had to cover 2 to 3 venues. This was very difficult and made the planning process very difficult as well.

2. Volunteer Way-Finding Support to be operational during venue build-out, games time operations and recovery of the venue. Volunteer Support at each venue is responsible for installation, maintenance and recovery of Way-Finding signs.

It is very important that there are volunteer positions created for Way-Finding Signage, as well as for LOOK signage. For the 2009 SOWWG, volunteers for Way-Finding were cut and installation of signage then had to be dependent on the volunteer support at the venue. This is very difficult because volunteers were taken away from their positions, thus making the venue load-in at the venue very hectic. Signage install was done during the venue load-in and often the venue didn’t have any volunteers assigned until games time. There should be a minimal of 3 to 4 people assigned to help with Way-Finding signage install.

Job Description 82009 SOWWG 4/30/2018 Title: Way-Finding Coordinator

Department: Way-Finding

Supervisor: Senior Director, Press Operations and Event Services

Overview: Oversee the project of determining Way-Finding signage at all of the Games venues, as well as coordination of installation of such signage.

Duties and Responsibilities:

 Conduct walk-throughs/site visits of the venue regarding overall operations and work closely with the Venue Team to develop the overall layout for Way-Finding Signage.  Work with all Venue Directors and functional area managers to capture and accumulate all Way-Finding Signage needs and requests.  Manage revisions, updates, deletions, etc. to the Way-Finding Signage Database.  Recruit and train Volunteer Commissioners to manage Volunteer Support at the venue and oversee Way-Finding installation.  Recruit and train volunteer installation crew for Way-Finding Signage.  Develop the needs for Way-Finding signage at all Games venues.  Work with Senior Director, Press Operations and Event Services to determine timelines and installation process.  Monitor installation crews for maintenance, repair and control of Way-Finding signage, install, repair, inventory, etc.  Plan collection of such signage after completion of Games.

92009 SOWWG 4/30/2018 Job Description

Title: Way-Finding Volunteer Commissioner

Supervisor: Way-Finding Coordinator

Positions Available: One to two per competition venue. For non-competition venues there will be one WVC (Way-Finding Volunteer Commissioner) which can be responsible for multiple venues. This will be discussed on a case-by-case basis.

Overview: Assist GOC Way-Finding Coordinator with any Way-Finding Signage needs, oversee all Way-Finding Signage at venue, manage Way-Finding Volunteer Support and oversee installation, maintenance and repairs to Way-Finding Signage at assigned venue.

 Oversee all Way-Finding Signage for specific venue.  Assist GOC Way-Finding Coordinator in any planning, implementation and decision making regarding Way-Finding Signage.  Manage Way-Finding Volunteer Support at assigned venue of installation, maintenance and repairs to any Way-Finding Signs.  Familiarize all Way-Finding Signs found within assigned venue- sign type, signage text, location, and methods of installation.  Make quick, decisive and creative decisions when necessary for repair and maintenance of Way-Finding sings.  Attend monthly Commissioner Meetings for information updates and other important issues regarding Way-Finding.  Work and assist Venue Teams whenever necessary.  Assist GOC Way-Finding Coordinator with organization and inventorying of all Way-Finding Signage. This will also include assisting the Logistics Team in proper staging and packaging of Way-Finding Signs for assigned venue.  Responsible for recovery of all Way-Finding Signs after the completion of venue operations.  Assist GOC Way-Finding Coordinator of inventorying Way-Finding Signage received back at the GOC warehouse (Asset Recovery).

102009 SOWWG 4/30/2018 Job Description

Title: Way-Finding Volunteer Assistant

Supervisor: GOC Way-Finding Coordinator & Way-Finding Volunteer Commissioner

Overview: The Way-Finding Volunteer Assistant will assist in the installation, repairs, maintenance and breakdown/recovery of all Way-Finding signage at specified venue.

Implementation  Assist Way-Finding Commissioner with installation of Way-Finding signage when venue is open for load-in.  Coordinate with Way-Finding Volunteer Commissioner with Load-In/Out Schedule  Develop installation methods based on various criteria: Indoor/outdoor location? Does the sign have grommets for hanging purposes? Does the sign have the ability to be taped? If so, what kind of tape is suitable for the venue?  Sweep venue to ensure all Way-Finding signs are maintained and in working order.  Responsible for maintenance and repairs to any Way-Finding signs when necessary.

Recovery  Oversee all recovery of Way-Finding signs from the venue.  Organize Way-Finding signs from venue, for trucks to pick up to go back to the GOC warehouse.  Sweep venue to make sure all Way-Finding signage is recovered.

112009 SOWWG 4/30/2018 Identification of Venues

The following lists of venues are comprised of all competition venues as well as all non-competition venues. Way-Finding will need a Way-Finding Volunteer Commissioner and Way-Finding Volunteer Assistants for most of these venues. A Way-Finding Commissioner may be in charge of more than one venue.

All these venues will function as a venue team based upon the Venue Team Model and some will act with only a couple of those functions or other specialty functions needed just for that venue. The lists include the following information:

Venue Acronym a 2 – 4 character that identifies the venues

Venue Description the full name of the venue

Type of Venue identifies what the venue will function as i.e. competition, ceremonies, etc.

Main Contact GOC staff person in charge of the venue team

The Functional Areas venues may be grouped together and have a Way-Finding Volunteer Commissioner responsible for that group. This would be a case-by-case decision. A smaller venue or activity that occurs close to a larger venue may be grouped together. A reception that occurs within a venue may be grouped with that venue.

122009 SOWWG 4/30/2018 Venue Management Locations and Contacts

Venue Acronym Venue Description Type of Venue Main Contact COG Boise Centre on the Grove SO Festival Kim Thornton BOI Boise Airport Airport Ops Brett Broek BBS Bogus Basin Competition Steve Trimble DOL Dollar Mtn. – Sun Valley Competition Steve Bennett EXP Expo Idaho Competition Jesus Cabrera IIW Idaho Ice World Competition Michael Masset PON Ponderosa – McCall Competition Erin Roper QWT Qwest Arena Competition Jackie Woodland SVR Sun Valley Ski Resort Competition Jason Balkenhol

BRG Bronco Gym Uniform Distribution & Hallie Stoller Credentialing Center

Dining Hall Kacie Foster-Merk Healthy Athletes Wade Morehead

COG Convention Center Main Press Center Lindsay Choules Dining Hall Kacie Foster-Merk HOD Meeting Sunniva Hoff SO Town Nicci Cleveland Credentialing Center Reuben Silva

WHQ World Head Quarters Credentialing Center Hallie Stoller BFO Boise Outlet Mall DWC Ashley Collier Host Town Processing Ashley Collier

STL/STA St. Luke’s/St. Alphonsus Urgent Care Deb Drake

GOC GOC Headquarters Warehouse/Logistics Colleen Walker Headquarters Hallie Stoller Main Vol. Serv. Renee Jones Motor Pool Brett Broek Main Warehouse Don Schaff

IDC Idaho Center Opening/Closing Salle Uberuaga Ceremonies/RFA/RFO

132009 SOWWG 4/30/2018 3. Responsibilities

The current information for the hours of operations for each venue will be determined and defined in the scheduling module. This will consist of an overview schedule for all venues’ hours of operations, based on the tentative sport competition schedule, and also a daily schedule, for build-out, games time operations, and recovery.

a. Build-out

Way-Finding Coordinator

Build-out and collaborate all Way-Finding Signage needs from Venue Directors and Functional Area Managers. Signage needs and requests will be input and managed in a database. The Way-Finding Coordinator will also update any revisions/additions to the database. Once venues are permanent, the Way-Finding Coordinator will assign Way-Finding Volunteer Commissioners to oversee Way-Finding Signage at the venue level.

Way-Finding Volunteer Commissioner

Assist Way-Finding Coordinator on developing a plan of operations for Way-Finding Signage deployment. Assist with organizing all Way-Finding Signage by sign code and staging it by venue. Each Way-Finding Volunteer Commissioner will be responsible for their Way-Finding Signage and ensuring that ALL Way-Finding Signage is accounted for, as well as making sure that their signage is staged in its appropriate venue location within the GOC warehouse.

b. Games

Oversee Way-Finding operations to support the 2009 Games with any signage needs, requests and problems regarding Way-Finding Signage. The Way-Finding Coordinator will communicate and correspond, when necessary, to Way-Finding Volunteer Commissioners to help with any requests or problems that may arise at the venue(s).

During Games time, it is advised that the Way-Finding Coordinator visit all venues throughout the games. Especially at remote venues, support from the Way-Finding Coordinator will be needed.

Assist with Venue Team(s) at designated venue with proper installation and location of Way- Finding Signage. Way-Finding Commissioners will be responsible for any and all Way-Finding Signage within their venue and will oversee both maintenance and repairs to Way-Finding Signage when necessary.

Way-Finding Support at the Venue (Way-Finding Volunteer Assistants)

Volunteers will be assigned to a venue based on the activity and needs at a venue. These volunteers will assist the Way-Finding Volunteer Commissioner wherever and whenever

142009 SOWWG 4/30/2018 necessary. Volunteers will be responsible for any maintenance and repairs to Way-Finding Signage and will coordinate such needs through the Way-Finding Volunteer Commissioner.

MAKE SURE TO HAVE VOLUNTEER SUPPORT AT THE VENUE DURING VENUE LOAD- IN, GAMES TIME AND VENUE LOAD-OUT.

c. Post Games

Oversee recovery of Way-Finding Signage from the venues; manage Way-Finding Volunteer Commissioners to sort all Way-Finding Signage based on its disposition. Once all the Way- Finding Signage is sorted, a physical inventory will be done and input into the database for a final inventory report.

Assist with recovery and organization of Way-Finding Signage.

4. Policies, Procedures & Protocol

Way-Finding Signage Template

The Way-Finding Signage Template is a database that captures all Way-Finding Signage needs for the 2009 Special Olympics World Winter Games. The template is separated by competition venues and non-competition venues, with each having a total signage summary at the beginning of the workbook. The template has several key categories within each spreadsheet that is vital for publication purposes. Such category examples include: indoor/outdoor, sign code, sign type, sign material, hardware, finishing, signage text, sign dimension and comments (a sample of this spreadsheet can be found at the end of this manual). The Way-Finding Coordinator is responsible for the management of this spreadsheet with any revisions, additions and deletions. The Way-Finding Signage Template is stored on the public shared drive.

Way-Finding Operations

The Way-Finding Coordinator is responsible for collecting all Way-Finding Signage needs from the Venue Director and or Functional Area Manager. The Way-Finding Coordinator must also conduct walk-throughs/site visits to all competition and non-competition venues to capture appropriate Way- Finding Signage needs.

Once Way-Finding Signage requests are captured and coded, they are then entered into the Way- Finding Signage Template where signage can be easily managed with any updates, revisions or deletions made to the venues Way-Finding Signage. All Venue Directors will be required to sign off on all Way-Finding, directional and interior Functional Area Signage within their Venue.

After all Way-Finding Signage needs are collected and finalized, the Template is then sent to LOOK and Signage for production by an outside vendor. If after the Way-Finding Signage Template has been

152009 SOWWG 4/30/2018 submitted for to LOOK for publication and there are any edits, additions and changes to the Template, those Venue Directors/Functional Areas must fill out and submit a “Way-Finding Change Request Form.” This will allow for the proper documentation for any such changes to the Way-Finding Signage Template. Changes will be submitted to Way-Finding Coordinator for review and then forwarded onto LOOK to manage with outside vendor.

As the production of Way-Finding Signage ensues, the Way-Finding Coordinator along with the Way- Finding Volunteer Commissioner will conduct a dot exercise for each venue used during the 2009 Special Olympics World Winter Games. The dot exercise will be used to map out and display where each Way-Finding Sign captured for that venue will be located. This will ensure that there are no duplicated signs and that there are an adequate amount of Way-Finding Signs at the venue.

The goal for the Way-Finding Department is to ensure that there are NO hand written signs and that the integrity and professionalism of Special Olympics is captured through the consistency of these in-house signs throughout all venues for the 2009 Special Olympics World Winter Games. The Way-Finding Department will be responsible for the in-house production of signs located within the Functional Area at the venue. These signs will consist of a simple logoed page that is laminated and produced in- house.

Way-Finding Procedures and Protocol:

Asset Tagging

All Way-Finding signs have been assigned a code that consists of the venue abbreviation, followed by a number (BBS_001). This number corresponds with the item number in the Way- Finding Signage Template. This number will be visible on the back of the sign after production for inventory purposes.

Put Away

As Way-Finding Signage arrives to the GOC warehouse, the Way-Finding Coordinator, along with the Way-Finding Volunteer Commissioners assist warehouse Logistics to help sort, inventory and organize Way-Finding Signage by venue. Way-Finding Signage is organized by numerical venue code and finally venuized.

Delivery of Way-Finding Signage to the Venues

The Logistics Team will deliver Way-Finding Signage to the venues. Once at the venue, the Way-Finding Volunteer Commissioner will be responsible for deploying all Way-Finding Signage throughout the venue. The Volunteer Commissioner will use the Way-Finding Signage Template for installing the signs in their proper locations. The Volunteer Commissioner will also oversee Volunteer Support making sure that the signs are properly installed and in their appropriate locations.

Installation of Way-Finding Signage was an accumulation of Way-Finding Commissioners working with other volunteers and the Venue Director. Way-Finding Signage was the third install during the Venue load-In. This is the order that Venue load- in took place: 1) FF&E delivered to FA 2) Information Technology and 3) Way-Finding Signage.

Recovery at the Venue

162009 SOWWG 4/30/2018 Recovery starts as soon as the last scheduled event ends. This is determined by the Venue Director.

ALL FUNCTIONAL AREAS NEED TO PACK UP ALL THE WAY-FINDING SIGNAGE IN THEIR AREA AND BRING IT TO THE LOADING AREA. RECOVERY IS A TEAM PROJECT THAT INCLUDES EVERYONE.

As Way-Finding Signage arrives to the loading area, the Volunteer Commissioner will organize all signage in one central location and inventory by checking off signs from the Way-Finding Signage Template. Once complete, the Volunteer Commissioner will then do a sweep of the venue to ensure that all Way-Finding signage is recovered and that there is no damage to the venue structure (i.e. tape on the walls, nail holes, etc.) ALL DAMAGE TO WAY-FINDING SIGNAGE MUST BE DOCUMENTED. After successfully recovering ALL Way-Finding Signage, the Volunteer Commissioner will then assist the Logistics Team in loading Way-Finding Signage onto trucks for delivery back to the GOC warehouse.

Recovery at the Warehouse When the trucks return to the warehouse, they are then unloaded and all contents are separated by like items. Way-Finding Volunteer Commissioners will assist the Way-Finding Coordinator in doing a manual inventory of ALL Way-Finding Signage as it arrives at the warehouse. Any signs that are missing and damaged will be noted for Asset Recovery purposes.

Venuization Process

All Way-Finding Signage that is received into the warehouse will be located in the proper venue location or warehouse locations. Items placed in venue locations will be based on the sign code that identifies the sign number and venue. The Warehouse Manager and the Way-Finding Volunteer Commissioner for a venue should coordinate a time to meet at the warehouse on a regular basis once the venue location starts to accumulate Way-Finding Signage. The Warehouse Manager and Way-Finding Volunteer Commissioners are responsible for organizing the Way-Finding Signage for delivery and marking pallets with the date and time of delivery. This will assist the venue in being build-out correctly, as Way-Finding Signage will arrive in a logical order, which the Way-Finding Volunteer Commissioner will be expecting.

Whether it be a box truck, van, truck or car, it is important that Way-Finding Signage be grouped together and marked by the Warehouse Manager and Way-Finding Volunteer Commissioner so the proper Way-Finding Signage goes to the venue when it needs to be there. Once Way- Finding Signage has been grouped for a delivery, it needs to be palletized and packaged for delivery to the venue.

Inventory Control

It is the policy of the Way-Finding Department to control all Way-Finding Signage in and out of the warehouse as well as the venues. The Way-Finding Coordinator, with the assistance of the Way-Finding Volunteer Commissioner, will Inventory all Way-Finding Signage. Each sign will have a code that should correspond with the code in the Way-Finding Signage Template. As signs are received, the sign will then be checked off of the master Way-Finding Signage Template.

172009 SOWWG 4/30/2018 Post Games, all signage was located in one central designated area of the GOC warehouse. The signs were then inventoried and signage was put up to other SO programs for reuse. Because all of the signs had the 2009 Idaho SOWWG logo on them, they would be very difficult to reuse in any way. Most of the signs were sent to a recycling facility.

SIGN Logo # Signage Type Location In / QTY Code Material Hardw Finishing Size Signage Text Games Inte Out are rna tion al Sy mb ol COG_ foam 1 Informational on door In 3 001 core easel 24" x 18" Athlete Dining COG_ 2 Informational door Entrance E ???**** in 2 002 poster 24" x 18" Athlete Entrance P

COG_ Command Post- Authorized 3 Informational door in 2 003 poster 24" x 18" Personnel Only

COG_ foam HOD / Press Conference / 4 Informational tbd In 2 004 core easel 24" x 18" Coach's Meeting COG_ 5 Informational Entrance E and F on door in 2 005 poster 24" x 18" Main Entrance è P COG_ foam 6 Informational on door In 1 006 core easel 24" x 18" Media Sub-Center COG_ foam 7 Informational Snake and Payette River room In 2 007 core easel 24" x 18" Media Sub-Center COG_ 8 Informational on door Entrance D in 2 008 poster 24" x 18" Media Entrance P Me dica l COG_ sym 9 Informational door in 3 009 poster 24" x 18" Medical bol 1 COG_ 0 Informational Dining Rm 600 btn doors in 1 010 poster 24" x 18" No Entrance

Inside Summit Room - Upper 1 level and doors inside of Perch COG_ 1 Informational Room in 6 011 poster 24" x 18" Emergency Exit Only

1 Men's Restroom #2 & COG_ 2 Informational Women's Restroom in 2 012 poster 24" x 18" No Public Access 1 COG_ foam 3 Informational Dining Door #1 In 1 013 core easel 24" x 18" Officials and Staff Dining

grommets - top 2 Informational on tent out 2 coroplast corners 24" x 18" Pin Trading

1 COG_ Please Keep Noise To a 4 Informational Volunteer Lounge - 2nd flr in 1 014 poster 24" x 18" Minimum 1 COG_ 5 Informational Door in 2 015 poster 24" x 18" Public / Athlete Entrance P 1 COG_ 6 Wayfinding Outside of COG in 4 016 poster 24" x 18" Public / Athlete Entrance è P 1 COG_ foam 7 Informational door in 2 017 core easel 24" x 18" Special Olympics Town P

grommets - 1 COG_ top 2 Sports Experience - Public 8 Informational on tent out 2 018 coroplast corners 24" x 18" Welcome Sample Way-Finding Signage Template

182009 SOWWG 4/30/2018 192009 SOWWG 4/30/2018 Sample Way-Finding Signage Summary

20 2009 SOWWG 4/30/2018

Venue Code Type In / Out Hardware Finishing Size QTY Comp Total DOL coroplast out grommets - 24" x 18" 28 top 2 corners out grommets - EXP coroplast top 2 corners 24" x 18" 15 out grommets - QWT coroplast top 2 corners 24" x 18" 3 IIW coroplast out grommets - 24" x 18" 6 top 2 corners SVR coroplast out grommets - 24" x 18" 36 top 2 corners BBS coroplast out grommets - 24" x 18" 12 top 2 corners PON coroplast out grommets - 24" x 18" 27 top 2 corners 127

out grommets - QWT coroplast top 2 corners 36" x 24" 1 1

out grommets - all SVR coroplast 4 corners 24" x 18" 4 out grommets - all EXP coroplast 4 corners 24" x 18" 6 out grommets - all DOL coroplast 4 corners 24" x 18" 6 out grommets - all PON coroplast 4 corners 24" x 18" 3 19

BBS coroplast out grommets - all 36" x 24" 7 4 corners coroplast out grommets - all 36" x 24" EXP 4 corners 5 coroplast out grommets - all 36" x 24" PON 4 corners 13 25

out grommets - EXP coroplast top 2 corners 3' x 5' 7 7

out sandwich EXP coroplast board tbd 5 out sandwich DOL coroplast board tbd 2 out sandwich IIW coroplast board tbd 7 14

BBS coroplast out step stakes 24" x 18" 29 DOL coroplast out step stakes 24" x 18" 9 21 2009 SOWWG 4/30/2018

2009 Special Olympics World Winter Games Idaho Way-Finding Change Request Form Venue:______Date:______

Functional Area:______Phone: ______

Main Contact:______E-mail: ______

Special Instruction:______

Change Needs / Requests Sign Requiring Change Inventory New Comments Code Place an “X” in appropriate column

Text Location Qty Indoor/Outdoo r

22 2009 SOWWG 4/30/2018

Submitted By:______Received By: ______

Sample In-House Signage Template

23 2009 SOWWG 4/30/2018