Dr Amina Karim & Partner 22 Ladygate Lane Ruislip HA4 7QU
Stage one: Validate that the patient group is representative
PRACTICE POPULATION PROFILE
Show how the practice demonstrates that the PRG is representative by providing information on the practice profile:
Age 0-102y Sex M = 1201 F = 1232 Ethnicity Mixed
Working patterns of Levels of unemployment Carers 7 patients Low Mixed
Care groups, e.g. Nursing Other Homes, Learning Disability Community, Mental Health Groups None
PRG PROFILE
Show how the practice demonstrates that the PRG being is representative by providing information on the PRG profile
Age Sex Ethnicity 37-78y M = 1201 British F = 1232 White Other Irish
Working patterns of Levels of unemployment Carers patients Low 1 Working Retired
Care groups, e.g. Nursing Other none Homes, Learning Disability Community, and Mental Health Groups. none
DIFFERENCES BETWEEN THE PRACTICE POPULATION AND MEMBERS OF THE PRG
Please describe variations between the group and what efforts the practice has made to reach any groups not represented.
Our group was mixed in ethnic groups mainly 40-75 age groups. Put on Mjog our texting service 3 times to all our patients with a mobile number. We put up posters in the surgery and on the front of the surgery, staff asked patients
1 when they called or had an appointment. We decided in the Patient Participation Meeting that we would have the meetings in the evening so as more people can make it the group suggested a date for three months time 14.6.2012 @ 6.00 pm
Stage two: Validate the survey and action plan through the Patient Participation Report
SURVEY
Please describe how the priorities were set
We did a CFEP Survey and looked at all benchmark points we should have been getting and took into consideration the reports feed back
Please describe how the questions were drawn up
We took the lowest marks from the report at the end of the survey and also the comments that were made in the feed back page and worked on putting these right
Please describe how the survey was conducted?
1.The survey was handed to the patients when they came into the surgery, the survey and envelope was given to the patient and when they completed the survey they were asked to put it in the secure collection box which was in the waiting room 2. Text sent to all patients with mobile numbers via MJOG. 3. If patients telephoned the surgery they were informed of the survey and asked if they wished to participate 4. Poster on the wall in the waiting area and on the front door.
What were the survey results? 63 patients participated
ACTION PLAN
How did you agree the action plan with the PRG? With the PPG we took all the patient written comments and selected the constructive feedback from the report using the IPQ Report and chose the lowest benchmarked questions. We considered that these were the priority areas we needed to work on. We created a mini survey and each point was discussed until we came to a solution in the group. We then used each area to produce our action plan and time scales that we would meet
What did you disagree about? Receptionists’ poor manner wasn’t general
2 Appointments – suitable availability for walk-ins & working people Waiting too long to see the GP after patient has booked in
Are there any contractual considerations to the agreed actions? Make every other appointment as an emergency appointment Use our EMIS Access for patients to access appointments and prescriptions on line and free up these appointments Make our extended hours for people who work, where possible without prejudice Paint the Reception Area to brighten up the practice Make more sessions for nurse, late afternoon Doctors would try to deal with alerts while patients were with them instead of recalling patient several times Doctors would be more consistent, by keeping our long term locum, no more maternity leave Reception staff would go on more courses, have one to one with Practice Manager and have trainers doing sessions in the surgery Make reception area more private, will need some construction work but will do ASAP
Please include a copy of the agreed action plan
See attached action plan at the end of the report
C:\Documents and Settings\carole cristyrenata\Desktop\folders\Dr Karims Surgery\claims forms\PPG\march 2012\Guidance template for discussion of loca lsurvey findings and action plan-26 Mar12-[1].doc
C:\Documents and Settings\carole cristyrenata\Desktop\folders\Dr Karims Surgery\claims forms\PPG\cfep\IPQ_-_Ladygate_Lane_Family_Healthcare_Centre_-_32068.pdf
LOCAL PATIENT PARTICIPATION REPORT
Please describe how the report was advertised and circulated
We put on myhealthlondon website Sent the members of the PPG a copy in the post Put some copies in reception Notified patients that the report was in surgery by MJOG (Text message service)
Please include a copy of the report and link to your practice website
OPENING TIMES
Please include opening hours and out of hours arrangements in the report
08.30 am to 7.00 pm Monday, Tuesday 08.30 am to 6.30 pm Wednesday 08.30 am to 1.00 pm Thursday closed evening 08.30 am to 1.00 pm close and re open 4.30 pm to 7.00 pm Friday Closed Saturday Closed Sunday
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