Patient Participation Des Guidance for Practices

Dr Amina Karim & Partner 22 Ladygate Lane Ruislip HA4 7QU

Stage one: Validate that the patient group is representative

PRACTICE POPULATION PROFILE

Show how the practice demonstrates that the PRG is representative by providing information on the practice profile:

Age 0-102y Sex M = 1201 F = 1232 Ethnicity Mixed

Working patterns of Levels of unemployment Carers 7 patients Low Mixed

Care groups, e.g. Nursing Other Homes, Learning Disability Community, Mental Health Groups None

PRG PROFILE

Show how the practice demonstrates that the PRG being is representative by providing information on the PRG profile

Age Sex Ethnicity 37-78y M = 1201 British F = 1232 White Other Irish

Working patterns of Levels of unemployment Carers patients Low 1 Working Retired

Care groups, e.g. Nursing Other none Homes, Learning Disability Community, and Mental Health Groups. none

DIFFERENCES BETWEEN THE PRACTICE POPULATION AND MEMBERS OF THE PRG

Please describe variations between the group and what efforts the practice has made to reach any groups not represented.

Our group was mixed in ethnic groups mainly 40-75 age groups. Put on Mjog our texting service 3 times to all our patients with a mobile number. We put up posters in the surgery and on the front of the surgery, staff asked patients

1 when they called or had an appointment. We decided in the Patient Participation Meeting that we would have the meetings in the evening so as more people can make it the group suggested a date for three months time 14.6.2012 @ 6.00 pm

Stage two: Validate the survey and action plan through the Patient Participation Report

SURVEY

Please describe how the priorities were set

We did a CFEP Survey and looked at all benchmark points we should have been getting and took into consideration the reports feed back

Please describe how the questions were drawn up

We took the lowest marks from the report at the end of the survey and also the comments that were made in the feed back page and worked on putting these right

Please describe how the survey was conducted?

1.The survey was handed to the patients when they came into the surgery, the survey and envelope was given to the patient and when they completed the survey they were asked to put it in the secure collection box which was in the waiting room 2. Text sent to all patients with mobile numbers via MJOG. 3. If patients telephoned the surgery they were informed of the survey and asked if they wished to participate 4. Poster on the wall in the waiting area and on the front door.

What were the survey results? 63 patients participated

ACTION PLAN

How did you agree the action plan with the PRG? With the PPG we took all the patient written comments and selected the constructive feedback from the report using the IPQ Report and chose the lowest benchmarked questions. We considered that these were the priority areas we needed to work on. We created a mini survey and each point was discussed until we came to a solution in the group. We then used each area to produce our action plan and time scales that we would meet

What did you disagree about? Receptionists’ poor manner wasn’t general

2 Appointments – suitable availability for walk-ins & working people Waiting too long to see the GP after patient has booked in

Are there any contractual considerations to the agreed actions? Make every other appointment as an emergency appointment Use our EMIS Access for patients to access appointments and prescriptions on line and free up these appointments Make our extended hours for people who work, where possible without prejudice Paint the Reception Area to brighten up the practice Make more sessions for nurse, late afternoon Doctors would try to deal with alerts while patients were with them instead of recalling patient several times Doctors would be more consistent, by keeping our long term locum, no more maternity leave Reception staff would go on more courses, have one to one with Practice Manager and have trainers doing sessions in the surgery Make reception area more private, will need some construction work but will do ASAP

Please include a copy of the agreed action plan

See attached action plan at the end of the report

C:\Documents and Settings\carole cristyrenata\Desktop\folders\Dr Karims Surgery\claims forms\PPG\march 2012\Guidance template for discussion of loca lsurvey findings and action plan-26 Mar12-[1].doc

C:\Documents and Settings\carole cristyrenata\Desktop\folders\Dr Karims Surgery\claims forms\PPG\cfep\IPQ_-_Ladygate_Lane_Family_Healthcare_Centre_-_32068.pdf

LOCAL PATIENT PARTICIPATION REPORT

Please describe how the report was advertised and circulated

We put on myhealthlondon website Sent the members of the PPG a copy in the post Put some copies in reception Notified patients that the report was in surgery by MJOG (Text message service)

Please include a copy of the report and link to your practice website

OPENING TIMES

Please include opening hours and out of hours arrangements in the report

08.30 am to 7.00 pm Monday, Tuesday 08.30 am to 6.30 pm Wednesday 08.30 am to 1.00 pm Thursday closed evening 08.30 am to 1.00 pm close and re open 4.30 pm to 7.00 pm Friday Closed Saturday Closed Sunday