University of West London Students Unions

University of West London Students’ Unions

Business Support Assistant £7.85 per hour Contracted hours dependent on role holders availability This post will be required to work their hours during term times until 14th April 2017

Have you ever experienced poor customer service and thought, ‘I could do better’? Well now you can, and what's more, you can use those skills and high standards to provide excellent services for students right here at UWL.

The Business Support Assistant is a key role within our Office & People Team that will provide excellent assistance to ALL students wishing to access the Union’s services via the SU’s reception desk, and first- class administrative support to SU support staff and Sabbatical Officers.

We are looking for a reliable individual, who understands how their role’s responsibilities fit as part of a wider team. The post would suit a highly organised person with excellent customer service skills and the ability to maintain a positive attitude. You will have experience of providing great customer service, or an ability to demonstrate a good understanding of what great customer service is.

You will have experience of using your own initiative to provide assistance to others and have a good understanding of how communication contributes to the customer service experience. You will have a strong commitment to equality and diversity, deliver well on your core activity, understand the importance of positive working relationships, display high levels of self-awareness and empathy and understand without a doubt that the union exists for its members.

You can find more information on the role in the Application Information Pack and the Job Description and Person Specification which can be downloaded here.

Please download the application form and the equal opportunities monitoring form here and return to [email protected]

Applications close at 1pm Friday 7th October 2016 and interviews will take place on 10th & 11th October 2016.

Successful applicants should be available to work from week beginning 17th October 2016.

Please contact [email protected] if you have any queries about this role that are not covered in the application pack.