SFJ FRS WM4 Take Responsibility for Effective Performance 7

SFJ FRS WM4 Take responsibility for effective performance

Overview As this unit applies across a range of working contexts, the following guidelines apply at element level:

Take responsibility for personal performance This element concerns your proactive involvement in taking responsibility for your performance, including ensuring your own health and fitness for work in line with your organisation’s Occupational Health policy.

Establish and maintain effective working relationships with people This element concerns your commitment to, and involvement in developing and maintaining effective working relationships with colleagues, team members, line managers and external contacts.

Develop your own skills to improve your performance This element concerns your personal involvement in and commitment to continually improving your performance through self-assessment and proactive action to resolve your development needs. It includes your involvement in debriefs and performance reviews and use of your Personal Development Record (PDR).

SFJ FRS WM4 Take responsibility for effective performance 1 SFJ FRS WM4 Take responsibility for effective performance

Performance criteria Take responsibility for personal performance

You must be able to: P1 your actions and behaviour avoid threat, harm or damage to people, property, the environment and your organisation P2 you monitor your personal fitness level and take action to prevent poor health, fitness and hygiene P3 you operate within your agreed level of authority and responsibility P4 you report any factors that effect your ability to meet the conditions of your employment and factors that influence personal work performance, to the relevant people at the earliest opportunity P5 you make constructive contributions to performance reviews to support continuous improvement P6 your records are in the agreed format, accurate, complete, legible and accessible to authorised users P7 you proactively monitor your working environment for hazards, and act with relevant urgency to minimise any risks to people, property and the environment P8 you return and secure resources to their correct location and report defects and deficiencies P9 your actions do not compromise your availability for operational response

Establish and maintain effective working relationships with people

You must be able to: P10 your behaviour demonstrates that you accept and respect diversity of people within your community P11 you act constructively to resolve conflict P12 you actively support and promote your organisation's stated values, ethics and codes of practice P13 your contact with people is constructive and supportive, promotes co- operation and a positive image of the organisation

P14 you promote and maintain a safe working environment

P15 you respect privacy, confidentiality and generate trust in your contact with others

Develop your own skills to improve your performance

You must be able to: P16 you assess your skills, and identify your development needs at appropriate intervals P17 your assessment reflects the skills you need to work effectively

with other team members P18 your plans for developing your skills are consistent with the needs you have identified P19 your plans for developing your skills contain specific, measurable and realistic objectives P20 you undertake development activities which are consistent with your plans for developing your skills P21 you obtain feedback from relevant people and use it to enhance your performance in the future P22 you update your plans for developing your skills at appropriate intervals P23 your records are in the agreed format, accurate, complete, legible and accessible to authorised users

Knowledge and understanding Health and Safety

You need to know and K1 hazards and risks of the workplace affecting people and the understand: environment K2 how to make and apply decisions based on the assessment of risk K3 how to apply practices that maximise the health, safety and welfare of yourself and others in the workplace

Organisational

You need to know and understand: K4 own contractual obligations, rights of employment and limits of authority

K5 the range of external regulations and requirements that impact on your work

K6 your organisation’s Occupational Health policy and its application in the workplace

K7 record systems and their use K8 anti-discrimination and equal opportunities policies and procedures

K9 organisational policies, aims and objectives

Personal and Interpersonal

You need to know and K10 how to communicate clearly and effectively with the range of understand: people involved K11 how to treat colleagues and members of the public with respect and consideration, taking account of, and accepting, diversity K12 lines and methods of communication/reporting in the workplace

K13 roles, responsibilities and limits of authority of self, others and other agencies in the workplace

K14 how to maintain your own performance standards including mental and physical fitness K15 how to make positive contributions to effective teamwork

K16 how to plan and prioritise work in response to work demands

K17 how to promote a culture that positively supports the organisational policy on equality and fairness

K18 role requirements and expected standards of performance

K19 the situations, behaviour and interactions between people that may cause conflict and the actions needed to minimise disruption at work

K20 the importance of challenging unacceptable behaviour

K21 how to set objectives

Technical

You need to know and K22 the requirements for availability, operational readiness and understand: response of human and physical resources K23 how to recognise/identify, plan and action your own development needs

Additional Information

Glossary These definitions are provided to explain how key words and concepts are used in this unit.

Authorised users People who have the authorisation of your organisation to access information

Records Written and computerised, including your own Personal Development Record (PDR)

Relevant people May include team members, line managers, colleagues, specialists and people outside of your organisation

Community The community that you serve, both within and outside of your organisation

Conditions of employment As specified in your contract of employment, conditions of service and employment Law

Diversity Relating to differences in age, gender, sexual orientation, social background, race, religion, status, ethnicity, appearance, work style, physical and mental ability

Hazards Having the potential to cause harm to people, property, the environment or your organisation

Personal fitness level Physical and psychological – as required for your role

Resources Consumables, cleaning materials and items used personally in the workplace

Development activities

Activities undertaken by individuals either self-led or led by others, both internal and external

Developed by Skills for Justice

Version number 2

Date approved September 2005

Indicative review April 2010 date

Validity Current

Status Original

Originating Skills for Justice organisation

Original URN SFJ FRS WM4

Relevant Fire and Rescue Watch Managers occupations

Suite Watch Management

Key words Personal, development, skills, working relationships

SFJ FRS WM4 Take responsibility for effective performance 8