Completing a Job Description

Watford FC’s Community Sports & Education Trust Job Profile

Job Title Mental and Physical Wellbeing Officer Date Prepared 15/12/17 (MPWO) Job Holder Grade Staff Reports to Health and Wellbeing Project Manager Salary £22 - 26k Direct reports Project staff of Mental Health Location WFC, Vicarage programme and sessional Road Stadium staff/volunteers

Job Purpose

To lead and manage the Trust’s mental health programme and develop new mental health provision on behalf of the Trust. To plan, organise, coordinate, deliver (as appropriate) and monitor/evaluate such programmes.

Increase the Trust’s profile and reputation with key partners/stakeholders as a reputable and trustworthy deliverer of mental health initiatives, across the geographical area it serves.

There is an expectation on the (MPWO), in collaboration with senior staff and the Fundraising and Partnerships Manager to seek and gain funding opportunities to secure new health and wellbeing delivery opportunities for the Trust.

Key Result Areas

Principle Accountabilities

Strategic

 Work with partners and key stakeholders to implement the new mental health intervention which further develops and enhances the Trust’s health offer.  Use appropriate internal and external toolkits and methods to collect information on health needs and priorities to shape targeted delivery.  Research other Trusts/Foundations running similar programmes. Arrange visits and share ideas and good practice.  Take responsibility for the day to day management of programmes, liaising with partners throughout the lifetime of projects/initiatives (attending meetings, etc.).  Take responsibility for managing the project budget and reporting back to funders.

Operational/Delivery

 Plan, deliver and manage programmes, initiatives and events (e.g. mental health programme) to the highest possible standards. This includes for example hiring venues, purchasing equipment, recruiting participants (focusing on targeted groups/geographical areas as required), screening sign-ups and referrals (as appropriate), organising presentations and celebration events, booking player appearances, follow on activities, etc.  Liaise with appropriate Public Health and health care experts to ensure our delivery and resources used by staff are quality assured.  Provide participants with information, advice and guidance on further sports and physical activity opportunities in their locality, based on the individual’s interests and ability.  Signpost individuals with additional lifestyle issues to appropriate health and social care

WFC CSET Job profile December 2017

professionals/services, or other relevant exit routes.

Safeguarding

 Ensure that when working with staff on current and new programmes that the safeguarding of participants is at the heart of the process and that safeguarding policies and procedures are being adhered to at all times.  Ensure that when you or your staff are recruiting new staff to work on mental health programmes that they follow HR policies/procedures and the safer recruitment process at all times.

Data Protection

 Ensure that you and staff you manage are adhering to the policies and guidelines at all times and that programme data is stored in a secure location.

Funding

 Work with senior staff and the Fundraising & Partnerships Manager to identify and submit relevant grants, funding applications and tenders.  Deliver activities in partnership with funders and sponsors and meet all obligations in respect of grant based funding and sponsorship.

Marketing and Promotion

 Work with relevant staff and external agencies to produce bespoke project resources as well as high quality marketing and promotional materials (e.g. to support specific campaigns).  Utilise social media and technology to communicate with course participants and promote the programmes (where appropriate).  Utilise existing Hertfordshire based marketing and promotional routes to promote the programmes by liaising with partner agencies across the appropriate geographical areas

Health & Safety

 Ensure that all health and safety procedures are in place for activities and that risk assessments have been completed.

Measuring Impact (Monitoring & Evaluation)

 Make use of the VIEWS on-line monitoring and evaluation system (or other similar systems as appropriate).  Capture the social impact/value of programmes/events using outcomes based evidence and a variety of methods such as reports, case studies, testimonies, media articles, feedback surveys, etc.  Ensure questionnaires and measurement tools are quality assured and robust, and where possible are in line with those used for evaluating other mental health interventions in Hertfordshire  Commission project evaluation reports as appropriate.

Finance

 Set appropriate budgets and manage and monitor these to ensure they are on target.

Personnel

 Recruit, manage, train and develop project/ sessional staff (with relevant qualifications and experience) and volunteers and provide them with a challenging and enjoyable working environment.  Conduct appraisals for directly line managed staff, as per the appraisal process.

General

 Undertake professional development opportunities as deemed appropriate.  To adhere to the Trust’s policies and procedures.  Contribute to the development of a culture of continuous improvement within the Trust.  To work in partnership with all the club’s departments on community initiatives as identified by the Community Director and Board of Trustees.  To actively promote the Trust in a positive and professional manner at all times.  To support the aims and ethos of the Trust.  To undertake any other duties which might reasonably be deemed within the status of the job and appropriate to the post.

The details contained in this job description, particularly the principle responsibilities, reflect the job content at the date the job profile was prepared. It should be remembered, however, that it is inevitable that over time the nature of individuals’ jobs will change; existing duties may be lost and other duties gained without changing the general nature of the duties or the level of responsibility entailed.

Consequently, Watford FC’s Community Sports & Education Trust will expect to revise this job description from time to time and will consult regarding such revisions with the post holder at the appropriate time.

Organisation Chart

This is currently being worked on and will be issued once completed.

Knowledge, Skills and Experience Required

Essential

 A degree or relevant qualification (in a related subject area such as health, health psychology, sports psychology or related field).  A sound knowledge of the common mental health issues and their link with physical activity  Experience of working with children or young people with functional mental health problems.  Experience of managing or supervising team of staff or volunteers  An ability to engage, motivate, inspire and mentor people towards achieving their goals  Demonstrable ability to understand and explain the links between physical activity and mental health  An ability to engage, motivate, inspire and mentor people towards achieving their goals.  Experience and success in building relationships and working collaboratively with a range of partners.

 Experience of managing or supervising staff/volunteers.  Current Emergency Aid qualification.  Proficient IT skills – proven experience of using Microsoft office including Word, Excel, Powerpoint, Outlook and database programmes.  Proven experience of managing budgets  Proven experience of project/event management and experience of report writing  A full and valid UK Driving License as well as access to a vehicle.  Hold a current, or willing to undertake a Disclosure and Barring Service check with the Trust.

Desirable;

 Register of Exercise Professionals – Level 3 or above or equivalent sports coaching qualification  Experience of developing resources for sport, physical activity or mental health programmes.  Other National Governing Body sports coaching qualifications.  D1 Minibus licence.  Experience of using IT systems to monitor and evaluate the delivery of projects and events.  Experience of delivering training and/or workshops to children and young people

Personal Skills;

 A passion to make a difference through sport and physical activity.  Demonstrable ability to use own judgement and creativity to assess situations, solve straightforward problems and adapt to new ways of working  Be a positive role model.  Demonstrable ability to work within recognised procedures which leave some room for initiative, including lone working  Excellent communication and inter-personal skills to a range of audiences including school staff, parents, young people, and partner agencies – both verbal and written.  Commitment to providing great customer care.  Demonstrable ability to motivate and engage a team to meet agreed outcomes and deadlines  Ability to work on your own initiative and be creative in your thinking and planning.  Ability to work calmly under pressure and meet deadlines.  A positive ‘can do’ attitude, always looking for solutions to problems or issues.  Attention to detail but with effective time management skills.  Ability to organise, develop and deliver a project plan.  Have a flexible approach to work. You will be expected to work some evenings and weekends.  Enthusiastic approach.  Good negotiation skills.  Sensitive to the needs and issues of people trying to make behaviour changes.  Willingness to attend further training.  Discretion in handling of sensitive data.

Personal Knowledge;

 Understanding of and a commitment to health and safety, equal opportunities and data protection policies and procedures.  Knowledge of issues affecting children and young people, particularly in relation to mental health and physical activity.  Knowledge of changes and developments within the areas of mental health advice.  An understanding of and commitment to equality and diversity.  Understand best practice in sports and physical activity delivery.  Knowledge of the Hertfordshire demographic and the specific and unique issues facing young people in Herts.  Knowledge of safeguarding policies and procedures in relation to children and young people

Essential Behaviours

Primary behaviour: Leading & Deciding Takes control and exercises leadership. Initiates action, gives direction and takes responsibility.

1. Competency: Leading & Supervising a. Provides others with a clear direction b. Sets appropriate standards of behaviour c. Delegates work appropriately and fairly d. Motivates and empowers others e. Provides staff with developmental opportunities and coaching f. Recruits staff of a high calibre

Primary behaviour: Supporting & Cooperating Supports others and shows respect and positive regard for them in social situations. Puts people first, working effectively with individuals and teams, customers and staff.

2. Competency: Working with people a. Demonstrates an interest in and understanding of others b. Adapts to the team and builds team spirit c. Recognises and rewards the contributions of others d. Listens, consults others and communicates proactively e. Supports and cares for others f. Develops and openly communicates self-insight such as an awareness of own strengths and weaknesses

3. Competency: Adhering to principles & values a. Behaves consistently with clear personal values that complement those of the organisation b. Sets appropriate standards of behaviour c. Able to recognise and handle sensitive information with tact and discretion

Primary behaviour: Interacting & Presenting Communicates and networks effectively. Successfully persuades and influences others.

Relates to others in a confident and relaxed manner.

4. Competency: Relating & networking a. Establishes good relationships with customers and staff b. Builds wide and effective networks of contacts inside and outside the organisation c. Relates well to people at all levels d. Manages conflict e. Uses humour appropriately to enhance relationships with others

5. Competency: Persuading and Influencing

a. Makes a strong personal impression on others b. Gains clear agreement and commitment from others by persuading, convincing and negotiating c. Promotes ideas on behalf of self and others

6. Competency: Presenting & communicating information a. Speaks clearly & fluently b. Actively listens, seeks information and asks questions to ensure the understanding of underlying concerns of key stakeholders. c. Expresses opinions, information and key points of an argument clearly d. Makes presentations and undertakes public speaking with skill and confidence e. Responds quickly to the needs of an audience and to their reactions and feedback f. Projects credibility

Primary behaviour: Organising & Executing Plans ahead and works in a systematic and organised way. Follows directions and procedures. Focuses on customer satisfaction and delivers a quality service or product to the agreed standards.

7. Competency: Planning & organising a. Sets clearly defined objectives b. Plans activities and projects well in advance and takes account of possible changing circumstances c. Manages time effectively d. Identifies and organises resources needed to accomplish tasks e. Monitors performance against deadlines and milestones

8. Competency: Delivering results & meeting customer expectations a. Focuses on customer needs and satisfaction b. Sets high standards for quality and quantity c. Monitors and maintains quality and productivity d. Works in a systematic, methodical and orderly way e. Consistently achieves project goals

Primary behaviour: Enterprising & Performing Focuses on results and achieving personal work objectives. Works best when work is related closely to results and the impact of personal efforts is obvious. Shows an understanding of business, commerce and finance. Seeks opportunities for self-development and career advancement.

9. Competency: Achieving personal work goals and objectives a. Accepts and tackles demanding goals with enthusiasm b. Works hard and puts in longer hours when it is necessary c. Identifies development strategies needed to achieve career goals and makes use of developmental or training opportunities d. Seeks progression to roles of increased responsibility and influence

10. Competency: Entrepreneurial & commercial thinking a. Identifies business opportunities for the organisation b. Demonstrates financial awareness c. Controls costs and thinks in terms of profit, loss and added value

OneClub Responsibilities

Health and Safety  To take responsibility for your own health, safety and welfare, ensuring compliance with WFC’s Health and Safety Policy, procedures and safe systems of work.

Training & Development  To undertake all reasonable training, learning and development activity designed to support you in your role.

Diversity and Equality  To be responsible for your own behaviour and act in a manner that avoids and discourages any form of discrimination or harassment; to comply with WFC’s Equal Opportunities Policy.

Job Description Agreement

Job Holder’s Signature: Date:

Manager’s Signature: Date: