Jointly to the OPCC Partnerships Manager (Communities) and NHS England Greater Manchester

JOB DESCRIPTION

Job title: Contract Manager – Custody Healthcare and Wider Liaison and Diversion Grade: Grade Q

The primary place of work will be the Office of the Police and Crime Commissioner for Greater Manchester. However, the post holder will also be required to work in other locations across the Location of work: Greater Manchester (as required).

Jointly to the OPCC Partnerships Manager (Communities) and NHS England Greater Directly responsible to: Manchester

Directly responsible for: N/A Contract: 3 year fixed-term contract Part-time - 3 days per week

Primary purpose of the job: To support the mobilisation of the new integrated custody healthcare and wider liaison and diversion contract in police custody suites and criminal courts across the Greater Manchester Area. To manage the contract provision post implementation to ensure services are being delivered in line with the specification and expected outcomes are met.

Main duties and responsibilities/accountabilities:

1) To support model development and delivery, in the first instance with particular emphasis around mobilisation. This would include developing relationships with key stakeholders in a partnership setting.

2) To ensure key contract performance measures including deadlines and metrics are established, met and monitored and problems are identified and reported to the Partnership Manager and NHS England GM.

3) To manage the contract budget/s ensuring provision is delivered efficiently. To implement quality assurance and improvement measures during the delivery of the contract, ensuring that the impact of the service is effectively evaluated and constantly reviewed. This will include the undertaking of regular audits working

1 with the provider to ensure compliance against national and local guidance.

4) To liaise with an independent evaluator as part of the quality assurance process.

5) To ensure that any recommendations arising from inspections; CQC, HMIC or coronial inquests are implemented and monitored.

6) To ensure that relevant governance protocols are adhered to.

7) To ensure that measurable improvements are delivered within the service user experience, by achieving the integrated service strategic objectives

8) To be pro-active in identifying and managing operational risk, ensuring that actions are in place for delivery of a safe quality service (including a risk register).

9) To engage with key operational staff to ensure that any issues are resolved quickly and effectively. To ensure that all staff understand the appropriate escalation processes.

10)To be a conduit for liaison between custody, court and provider where necessary.

11)Effectively contribute to meetings with consultation groups and partnership bodies, programme management, committees and other meetings and provide support to the Partnership Manager and others, as required including preparation of reports applicable to the role.

12)To Chair the Contract Management meetings.

13)To manage key stakeholders and partner relationships.

14)To provide regular reports to the Greater Manchester Health and Justice Board and any other forum that requires an update.

15)The post holder must be able to travel across Greater Manchester.

16)The post holder will be required to undertake such additional duties as are reasonably commensurate with the level of the post.

17)The post holder will carry out their duties with full regard to the organisation’s strategies and policies including Equal Opportunities and Health & Safety. The post holder will demonstrate a commitment to Crime and Disorder responsibilities.

Review arrangements: The details contained in this job description reflect the content of the job at the date it was prepared. Over time jobs may change and the emphasis of this particular post may change. With this in mind this job description/role of the post-holder will be reviewed after one year.

2 Personal Qualities

Skills For Justice has described the personal qualities required by staff working within the OPCC. These qualities vary dependent upon the role being performed but are classified as follows:-

Executive Principal Senior Support

The Contract Manager - Custody Healthcare and Wider Liaison and Diversion has been classified as a Principal level role and the following personal qualities apply:

Serving the public Promotes a real belief in public service, focusing on what matters to the public and will best serve their interests. Ensures that all staff understand the expectations, changing needs and concerns of different communities, and strive to address them. Builds public confidence ensuring engagement with different communities, agencies and strategic local stakeholders, developing partnerships and making sure people can engage with the Commissioners and officers at all levels. Understands partners' perspectives and priorities, and works co-operatively with them to deliver the best possible overall service to the public. Professionalism Acts with integrity, in line with the values, ethical standards and codes of good governance of the Commissioners. Delivers on promises, demonstrating personal commitment, energy and drive to get things done. Defines and reinforces standards, demonstrating these personally and fostering a culture of personal responsibility. Asks for and acts on feedback on own approach, continuing to learn and adapt to new circumstances. Takes responsibility for making tough or unpopular decisions. Demonstrates resilience in difficult situations and remaining calm and professional under pressure. Leading change Establishes a clear future picture and direction focused on delivering the Commissioners vision and strategy. Identifies and implements change needed to meet Commissioner objectives, thinking beyond the constraints of current ways of working, and is prepared to make radical change when required. Thinks in the long-term, identifying better ways to deliver value for money services that meet both local and Commissioner needs. Encourages creativity and innovation. Leading people Inspires people to meet challenging organisational goals, creating and maintaining the momentum for change. Gives direction and states expectations clearly. Talks positively about policing and crime reduction and what it can achieve. Creates enthusiasm and commitment by recognising good performance, and giving genuine recognition and praise. Promotes learning and development, giving honest and constructive feedback to help people understand their strengths and weaknesses, and invests time in coaching and mentoring staff. Managing performance Creates a clear plan to deliver performance in line with Commissioners strategy and objectives. Agrees demanding but achievable objectives and priorities, and with available resources to deliver them as effectively as possible. Identifies opportunities to reduce costs and ensure maximum value for money is achieved. Highlights good practice and uses it to address underperformance. Delegates responsibilities appropriately and empowers others to make decisions. Monitors progress and holds people to account for delivery. Decision making Assimilates complex information quickly, weighing up alternatives and making sound, timely decisions. Gathers and considers all relevant and available information, seeking out and listening to advice from specialists. Asks incisive questions to test facts and assumptions, and gain a full understanding of the situation. Identifies the key issues clearly, and the inter-relationship between different factors. Considers the wider implications of different 3 options, assessing the costs, risks and benefits of each. Makes clear, proportionate and justifiable decisions, reviewing these as necessary. Working with others Builds effective working relationships with people through clear communication and a collaborative approach. Maintains visibility to staff and ensures communication processes work effectively. Consults widely and involves people in decision-making, speaking to people in a way they understand and can engage with. Treats people with respect and dignity regardless of their background or circumstances, promoting equality and the elimination of discrimination. Treats people as individuals, showing tact, empathy and compassion. Sells ideas convincingly, setting out benefits of a particular approach, and striving to reach mutually beneficial solutions. Expresses own views positively and constructively, and fully commits to team decisions.

Date job description prepared/revised: August 2016

Prepared/revised by: Laura Mercer

4 Person Specification

Job title Salary Location Contract Manager - Custody Healthcare Grade Q OPCC GMP Force HQ, Manchester and across GM and Wider Liaison and Diversion

(*See grid overleaf) Necessary requirements – Essential criteria skills, knowledge, experience * M.O.A. etc.

Educated to degree level or 1. equivalent level of experience of A working in the field of contract management.

Evidence of continuous 2. A professional development

Knowledge and experience of 3. referral pathways within a A/I healthcare setting

Knowledge of clinical governance 4. requirements for health related A/I contracts

5. Knowledge of the wider health A/I 5 Necessary requirements – Essential criteria skills, knowledge, experience * M.O.A. etc.

and justice agenda including devolution and GM governance arrangements

Proficient in the use of word, 6. A/I power-point and excel

Excellent written and verbal 7. communication skills combined A/I with attention to detail

A proven ability to build effective relationships and to persuade 8. A/I and influence key stakeholders in a partnership setting A proven ability to understand and draw conclusions from 9. analysing complex data and to I link this data analysis to decision making and planning Ability to develop effective 10. innovative approaches to I complex problems

6 Necessary requirements – Essential criteria skills, knowledge, experience * M.O.A. etc.

Ability to align policies with delivery on the ground and to 11. A/I translate strategy into detailed targets and plans

Ability and confidence to challenge the status quo and to 12. A/I make and implement difficult decisions

Proven experience in leading on 13. and implementing change A/I management processes

Extensive experience of leading strategic projects/contracts and of embedding sustainable 14. A/I change from service re-design to deliver continuous service improvement

15. Experience of developing and A/I using quality assurance processes in order to drive

improvements

16. Experience of resolving conflict A/I Desirable requirements – Desirable criteria skills, knowledge, experience * M.O.A. etc. Demonstrate an understanding of the role of a Police and Crime 17. Commissioner in the broader A/I policing, criminal justice and community safety landscape Demonstrate an understanding of 18. the role of NHS England in this I partnership for this contract Must be prepared to work outside 19. normal hours if circumstances A/I require this A commitment to the provision of high-quality, customer-focused 20. I services and delivering service improvements Completed by Date Approved by Date

Educated to degree level or 1. equivalent level of experience of A working in the field of contract management. Laura Mercer August 2016 Method of assessment (* M.O.A.) A = Application form, C = Certificate, E = Exercise, I = Interview, P = Presentation, T = Test, AC = Assessment centre