Conduct Postal Directory Functions

______NAME DATE

United States Army Soldier Support Institute Interservice Postal Training Activity

CONDUCT POSTAL DIRECTORY FUNCTIONS

Task #805C-LF5-1230 Lesson #CJAF5230 Appendix C

Y PRACTICAL EXERCISE Y

May 2013 PRACTICAL EXERCISE Y

CONDUCT POSTAL DIRECTORY FUNCTIONS

OBJECTIVE: This practical exercise is designed to prepare you for the Conduct Postal Directory Functions Test.

CONDITIONS: Given the following:

1. Several pieces of undeliverable as addressed mail.

2. Directory file (DA Form 3955, Change of Address and Directory Card; OPNAV 5110/5, Notice of Change of Address; NAVMC 10572, Mail Directory File Card; and AF Form 624, Base/Unit Locator and PSC Directory.

3. Standard USPS supplies and equipment.

4. Handout for Conducting Postal Directory Functions.

5. Notice 123, Ratefold

REQUIREMENTS: The student will:

1. Back stamp each piece of mail processed through the Directory Section

2. Correctly endorse each piece of mail being forwarded to the addressee, returned to the sender, or sent to the mail recovery center.

3. Annotate each piece of mail being forwarded with the correct forwarding address and arrival date/report not later than date, if applicable.

4. Identify mail to be disposed of as waste.

5. Identify hold mail.

6. Identify dead mail.

7. Properly annotate and dispose of mail refused by the addressee.

Dir PE Y 2 8. Correctly prepare PS Form 3579 and Postage Due envelope in processing undeliverable as addressed periodicals.

9. Annotate respective branch of service directory card with PS Form 3579 notification. SITUATION: Today's date is 30 Jun 13. You are the directory clerk at the Military Post Office at APO AE 09028. Today you received 17 undeliverable as addressed articles (represented as situations 1 through 17). Using your respective branch of service directory cards in the Conduct Postal Directory Functions Handout provide directory service to each article. Then answer the questions given on pages 16 and 17.

INSTRUCTIONS:

1. Ensure that your name and date are on the practical exercise booklet.

2. This booklet contains 18 situations including 10 questions. You will have 90 minutes to complete this exercise.

3. Each situation consists of six graded areas. You MUST achieve a minimum of 80% in order to pass this exercise. Make all responses clear and legible in the exercise booklet. Read each situation carefully but move on so that all situations may be answered in the time allotted. If you make a mistake or if you have to change an answer in the booklet, erase completely and then write in the correct information.

SPECIAL INSTRUCTIONS:

1. You must indicate the disposition of each article by completing the 'disposition' line found below each article. Use the special instructions given on page 2 of the handout.

2. If you need to make an annotation to a directory card, use the space provided above the article.

3. If you need to mail the address label to a publisher, cut out the label found below the article.

Dir PE Y 3 SITUATION #1SITUATION #2

Dir PE Y 4 SITUATION #3

Use this space when a directory card entry is required

NEWSPAPERS

Dir PE Y 7 SITUATION #6SITUATION #7

NEWSPAPER

Dir PE Y 12 SITUATION#12

Dir PE Y 13 Dir PE Y 14 SITUATION #13

SITUATION #14

1. Match the different directory mail terms with the appropriate definition:

DEFINITIONS

a. DEAD MAIL ___ Articles mailed at a lower rate of postage that are disposed of when undeliverable as addressed. b. FORWARD TO ADDRESSEE ___ Mail is held when personnel are scheduled to arrive, AWOL, or when the mail is addressed to General Delivery.

c. TREAT AS WASTE ___ Mail is Returned to Sender when forwarding period has expired or the addressee is unknown.

d. HOLD ___ Mail is processed by annotating new address on the article for personnel who have departed. e. RETURN TO SENDER ___ Mail which cannot be forwarded or returned.

2. What would happen if the “BAR CODE” on letter mail is not obliterated?

a. Mail would be forwarded to the new mailing address. b. Mail would not be forwarded to the new mailing address. c. Mail would be labeled “RETURN TO SENDER.” d. Mail would be labeled “UNDELIVERABLE AS ADDRESSED.”

3. How many total days would you “Hold-Mail?”

a. Indefinitely b. 60 days c. 30 days Dir PE Y 19 d. 15 days

4. How would the Directory Clerk endorse magazines for personnel reassigned for a period of 60 days or less?

a. “CHANGE OF ADDRESS DUE TO OFFICIAL ORDERS” and “TO AVOID DELAY IN DELIVERY….OF YOUR CORRECT ADDRESS. b. “CHANGE OF ADDRESS DUE TO OFFICIAL ORDERS” ONLY. c. “ADVISE YOUR CORRESPONDENT OR PUBLISHER OF YOUR CORRECT MAILING ADDRESS” ONLY. d. “CHANGE OF ADDRESS DUE TO OFFICIAL ORDERS”, “ADVISE YOUR CORRESPONDENT OR PUBLISHER OF YOUR CORRECT MAILING ADDRESS” and “POSTAGE DUE.”

5. What is the final disposition under Table 6-3 (Treatment of Undeliverable as Addressed Standard Bulk Rate Mail), when an article applies to either Rule #1 or Rule #2?

a. Forward and endorse “CHANGE OF ADDRESS DUE TO OFFICIAL ORDERS”. b. Do not forward. Return the piece to sender endorsed “UNDELIVERABLE AS ADDRESSED” and “POSTAGE DUE”, but do not compute the postage. c. DO NOT forward or return this mail. Send it to the Mail Recovery Center. d. DO NOT forward or return this mail. Treat as waste.

6. What is directory mail?

a. Mail that cannot be delivered as addressed because of an incomplete or incorrect return address. b. Mail that cannot be delivered as addressed because of an incomplete or incorrect mailing address. c. Mail that cannot be delivered as addressed because of insufficient postage. d. Mail that cannot be delivered as addressed because of improper endorsements.

7. How is an individual’s mail treated after being AWOL for over 30 days if the class of mail is SAM?

a. Treat these articles as waste. b. Treat these articles as “Hold-Mail.” c. c. Endorse as “RTS”, MOVED, LEFT NO ADDRESS” and “POSTAGE DUE” d. Return the item to the sender endorsed “MOVED, LEFT NO ADDRESS” and “POSTAGE DUE” only.

8. How many times can undeliverable Express, Priority, and First Class, (including stamped cards/postcards) be forwarded Dir PE Y 20 without any additional charges to postage?

a. For 60 days only b. For 30 days only c. Only once d. As many times as necessary

9. Which Mail Recovery Center (MRC) would you send Dead Mail when it is addressed to an APO AA address?

a. St. Paul Mail Recovery Center. b. Atlanta Mail Recovery Center. c. New York Mail Recovery Center. d. San Francisco Mail Recovery Center.

10. What should the customer do if they do not want to accept an article that is addressed to him/her?

a. Accept the package from the postal clerk, open it, inspect its contents, then refuse it by signing their name and dating it. b. Tell the postal clerk they don’t want it and leave it at the post office. c. Write “REFUSED” and have the postal clerk initial and date it. d. Write “REFUSED,” sign their name and date it.

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