24 Hours Desk Response to Flu Phone Calls

24 Hours Desk Response to Flu Phone Calls:

If a student or parent calls due to an illness of a student please respond accordingly:

1. Ask if the student is in crisis/needs immediate assistance? Examples: Is too weak to walk to bathroom.

a. If YES:

i. Inform the caller you will call an ambulance

ii. call 911 and request an ambulance

iii. call Pro staff on duty & RA on duty.

b. If NO:

i. get a phone number , name and room number of the student and inform the caller that a residence life staff member will be in contact within the hour.

ii. Contact your HC or HC on duty between 8AM and 5PM Monday - Friday. Relay information.

iii. Contact the RA on duty between 5PM and 8AM and weekends/University Holidays. Relay Information.

2. If they need a meal pack:

i. If they want it for the next calendar day – they should fill out an on line request at: http://housing.uiowa.edu/mealpack/index.html

ii. If they woke up ill and want it TODAY –they can call the Burge Marketplace (east neighborhood) at 335-1959 OR Hillcrest Marketplace (west neighborhood) at 335-9369.

RA Response to Flu Phone Calls from the desk, inquires from a resident, being contacted by a parent :

If you receive a phone call from the desk about a student who is ill the desk should relay to you information on who, room and a contact phone number. If a parent contacts you – thank them for the info and tell them you will check on the student – do not call back a parent. Please respond according to the following guide:

3. Call the student as soon as possible always within 30 minutes.

4. Ask the student what they need:

a. If they feel weak and want to see a doctor – options include:

i. Getting themselves to Student Health – recommend calling for an appointment.

1. Via: Cambus

2. Via: Taxi (they are financially responsible)

3. Via: Walking

4. YOU DO NOT NEED TO ACCOMPANY THEM.

ii. Going to emergency room:

1. Via: Taxi (still financially responsible)

2. Via: ambulance

3. Via: walking (west neighborhood)

iii. Calling SHS Nurse Line or UIHC 24 hour call line for advice.

1. SHS Nurse Line: 335 – 9704

2. UI Hospitals and Clinics at 384-8442

b. If they need a meal pack:

ii. If they woke up ill and want it TODAY – you or they can call the Burge Marketplace (east neighborhood) at 335-1959 OR Hillcrest Marketplace (west neighborhood) at 335- 9369.

iii. YOU DO NOT NEED TO GO GET IT FOR THEM. c. If they want a facemask/gloves– you can drop some off to the room – they are available at the front desk. d. If they ask for something else – use your best judgment to determine what you should do or call the Pro staff. Remember – keep a 6 foot social distance from people – especially those who are ill. e. Document the call, what you did and send to your HC in an incident report or e-mail, depending on severity. Pro Staff Response to Flu Phone Calls from the desk, inquires from a resident, being contacted by a parent :

If you receive a phone call from the desk about a student who is ill the desk should relay to you information on who, room and a contact phone number. If a parent contacts you – thank them for the info and tell them you will check on the student – only call back a parent if you have a release. Please respond according to the following guide:

1. Call the student as soon as possible always within 30 minutes.

2. Ask the student what they need:

a. If they feel weak and want to see a doctor – options include:

i. Getting themselves to Student Health – recommend calling for an appointment.

1. Via: Cambus

2. Via: Taxi (they are financially responsible)

3. Via: Walking

ii. Going to emergency room:

1. Via: Taxi (still financially responsible)

2. Via: ambulance

3. Via: walking (west neighborhood)

iii. Calling SHS Nurse Line or UIHC 24 hour call line for advice.

1. SHS Nurse Line: 335 – 9704

2. UI Hospitals and Clinics at 384-8442

b. If they need a meal pack:

ii. If they woke up ill and want it TODAY – you or they can call the Burge Marketplace (east neighborhood) at 335-1959 OR Hillcrest Marketplace (west neighborhood) at 335- 9369.

iii. YOU DO NOT NEED TO GO GET IT FOR THEM. c. If they want a facemask/gloves– you can drop some off to the room – they are available at the front desk.

d. If they ask for something else – use your best judgment to determine what you should do or call an AC or Kate. Remember – keep a 6 foot social distance from people – especially those who are ill.

e. Document the depending on severity.

Pro Staff Response to Flu Phone Calls from the desk/Ambulance on the way:

Respond as you would for an emergency. Assist medical staff as needed. Document.

FLU RESOURCES:

911 – please call for EMERGENCY:

For example: Ambulance

To request an Isolation Meal Pack, go to: http://housing.uiowa.edu/mealpack/index.html Requests for an Isolation Meal Pack must be submitted by 11:59 p.m. the day before the meal pack is requested. If you wake up with a fever and need a meal pack please call your neighborhood food service at: Burge Marketplace: 335-1959 Hillcrest Marketplace: 335-9369 They will TRY to accommodate your last minute request when possible. Have questions about influenza or other health issues? Call the Student Health Nurse Line at 335-9704, e-mail [email protected] or call UI Hospitals and Clinics at 384-8442.

FOR ANYTHING ELSE PLEASE CALL YOUR 24 HOUR DESK! 335 - ______