East Renfrewshire Carers’ Centre
Care & Repair Renfrewshire Small Repairs and Handyperson Services Consultation Survey
About you
No. Question Response (please Comments tick) 1. Can you please let us o Owner Occupier know which of the o Council Tenant following best suits your o Housing housing circumstances? Association Tenant o Private Landlord Tenant o Other 2. Do you have an able o Yes bodied person aged 17- o No 59 living with you? o Prefer not to answer 3. Do you receive any o Yes income or disability o No related benefits? o Prefer not to answer 4. Which area of East o Uplawmoor Renfrewshire do you live o Neilston in? o Barrhead o Thornliebank o Busby o Clarkston o Giffnock o Netherlee o Newton Mearns o Eaglesham o Waterfoot
Care & Repair Renfrewshire – Small Repair Service
No. Question Response Comments (please tick) 5. Have you heard of Care and o Yes Repair Renfrewshire’s Small o No (please Repairs Service? go to question 9)
6. Have you used the Small o Yes Why? Repairs Service? o No 7. How often have you used the o Never Small Repairs Service? o 1-2 times o 3-5 times o More than 6 times 8. Would you use the Small o Yes Why? Repairs Service again? o No
Care & Repair Renfrewshire – Handyperson Service
No. Question Response (please Comments tick) 9. Have you heard of Care and o Yes Repair Renfrewshire’s o No (please go Handyperson Service? to question 13) 10. Have you used the o Yes Why? Handyperson Service? o No 11. How often have you used o Never the Handyperson Service? o 1-2 times o 3-5 times o More than 6 times 12. Would you use the o Yes Why? Handyperson o No Service again?
Do it yourself (DIY) or small repairs tasks around your home No Question Response Comments (please tick) 13. Do you carry out any small o Yes repair or DIY tasks within your o No own home? 14. What type of tasks (if any) do e.g. replace a tap washer / defective socket, hang curtains, etc you find difficult to repair or maintain around your home? 15. What (if anything) would prevent you from carrying out these tasks? 16. Can you suggest any tasks around your home which you are unable to arrange or carry out and would like assistance with? 17. Do you have a family member o Yes or friend who assists you with o No these tasks? 18. Would you pay for a person or o Yes service to carry out these o No tasks around your home? 19. Would you find a Trusted o Yes Trader Scheme run by the o No Trading Standards service valuable when looking for a trustworthy tradesperson to carry out home maintenance or repairs? 20. Do you consider home security o Yes a priority? o No
21. Would you like to avoid o Yes unwanted cold calls to your o No doorstep and telephone?
22. My home is warm and o Yes If you have answered No, please tell us why? affordable to heat? o No
23. Have you thought about how o Yes your home will suit your o No need’s within the next 10 years? 24. Do you know of any other o Yes e.g. Voluntary Action, Neilston Community Repairs, etc organisations or services who o No could assist you around your home or within your community? 25. What would be the best way to e.g. leaflet, website, local newspaper, etc. let you know about services which may be able to assist you? Please feel free to use the space below if you have any other comments or suggestions you would like to share about your own experiences of repairing and maintaining your home: Monitoring Information
This form is used for monitoring purposes only.
The information requested on this form will enable us to provide services fairly to all members of the community. If you prefer not to answer one or more questions, it will not affect your opportunity to request these services. However, we will be able to make more informed decisions about these services if you let us know of any particular needs.
1. I do not want to fill in this questionnaire
2. What is your ethnic group?
Choose one section from A to E, then tick the appropriate box to indicate you cultural background.
A - White Scottish [ ] English [ ] Welsh [ ] Irish [ ]
Other British, please give details ______
Any other White background, please give details______
B- Asian, Asian Scottish, or other Asian British. Indian [ ] Pakistani [ ] Bangladeshi [ ] Chinese [ ]
Any other Asian background, please give details______
C- Asian, Asian Scottish, or other Asian British. Indian [ ] Pakistani [ ] Bangladeshi [ ] Chinese [ ]
Any other Asian background, please give details______
D - Mixed [ ]
Any mixed background, please give details______
E - Other ethnic background [ ]
Any other ethnic background, please give details______
3. Would you prefer to receive information about these services or this survey in a language other that English?
(Please tick box).
Gaelic [ ] Arabic [ ] Urdu [ ] Hindi [ ] Cantonese [ ]
Other, please give details______4. Would you prefer to receive information about these services or this survey in an alternative format?
(Please tick box).
Large print [ ] Braille [ ] Audio Tape [ ] Computer disc [ ]
Other, please give details______
5. What is your age group?
(Please tick box)
16-30 [ ] 31-59 [ ] 60-69 [ ] 70-79 [ ] 80-89 [ ] 89+ [ ]
6. Do you have any physical or mental impairment, which affects your ability to carry out normal day-to- day activities?
Yes [ ] No [ ]
7. If yes do you have?
(Please tick appropriate box).
[ ] A visual difficulty [ ] A hearing difficulty [ ] A mobility difficulty [ ] A physical difficulty [ ] A learning difficulty [ ] Multiple impairment
8. Do you care for somebody at home?
(Please tick box)
[ ] Yes [ ] No (If you would like more information on East Renfrewshire Carers Centre, please contact: 0141 638 4888 or [email protected])
USEFUL CONTACTS
CARE & REPAIR RENFREWSHIRE
Telephone Number: 0141 812 4111 Fax Number 0141 814 5149 Email: [email protected] Website: www.carerepairrenfrewshire.org.uk
EAST RENFREWSHIRE COUNCIL
If you require assistance with this survey or require further information, please contact:
Telephone Number: 0141 577 8362 Email: [email protected] Address: 211 Main Street, Barrhead, East Renfrewshire, G78 1SY
General Enquiries:
Telephone Number (Customer Services): 0141 577 3001 Website: www.eastrenfrewshire.gov.uk
EAST RENFREWSHIRE CARERS CENTRE
Telephone Number: 0141 638 4888 Email: [email protected]) Website: www.eastrenfrewshirecarers.co.uk
East Renfrewshire Public Partnership Forum – Your Voice in Health and Social care
Telephone Number: 0141 577 8436 Email: [email protected] Website: www.eastrenfrewshire.gov.uk/ppf
East Renfrewshire Carers’ Centre