Date Document Effective From

Job Outline

Post No. : 7673 Post Title: Wellness Instructor Directorate: Community & Environmental Services Division: Leisure Services Section: Leisure Services Reports To: Swimming Officer Location: Palatine & Moor Park Health & Leisure Centre DBS Status: Enhanced - Child Workforce Grade: D

Role Purpose To assist the Aquatics and Feel Good Factory Development Officer in ensuring the efficient and effective operation of the Feel Good Factory and ensure the service delivers its membership sales and income targets through the achievement of membership sales. Job Outline Main Duties and Responsibilities To provide inductions for new customers and to ensure their safe and effective use of the equipment available.

To provide personal programmes for individuals needs and to provide ongoing support and encouragement to all users of the studio.

To ensure that the equipment is in safe and effective working order, and where necessary carry out maintenance procedures, either remedial or preventative.

To provide the highest possible standard of customer care to all current and potential customers by ensuring a friendly, cheerful and knowledgeable service.

To carry out cleaning routines as required by the Aquatics & Feel Good Factory Development Officer, to ensure a high standard of cleanliness in the studio at all times

To administer first aid as and when required.

To assist with the generation of sales of all available Membership Packages and promote the benefits to customers at all times.

To generate ideas for the marketing and promotion of the facilities to encourage new customers to join whilst retaining existing customers.

To generate leads by internally and externally promoting the service and to follow up leads in order to hit new membership sales and revenue targets.

Continuously look for ways to improve the members experience with particular focus on member retention and return visits.

To ensure all necessary paperwork, system bookings and sales reports are completed correctly and in the appropriate time frame.

To ensure that the guidelines in the centre’s Health and Safety Policy Codes of Practice are complied with.

Qualifications Please mark which are Essential or Desirable ▸ E/D Level 2 Fitness Qualification E Exercise to music including Spinning & BTS programmes D First Aid Certificate or willingness to work towards and complete E

Knowledge, Skills and Experience Please mark which are Essential or Desirable ▸ E/D Considerable knowledge of the health and fitness industry. E Considerable knowledge of health and safety policies and practices. E Considerable knowledge and understanding of health conditions that may affect and influence the E content of a fitness programme.

Considerable sales and marketing experience. E Experience in the operation of a fitness environment. D Experience of working with individuals of all ages and abilities. E Considerable experience of completing paperwork and performing administrative duties. E Considerable experience in customer care and retention. E

E Excellent communication skills both face to face and over the telephone. Job Outline A positive, knowledgeable and caring approach to customer service with the ability to motivate. E An ability to take a flexible approach to work issues and balancing conflicting demands. E Ability to adapt appropriately to work effectively as a team member and individual player as required. E

IT skills E Good administration skills. E Knowledge of MRM booking System D An “ideas” person with plenty of enthusiasm. E A commitment to the success of the Wellness Studio. E A flair for the organisation and creation of events and activities. E Outgoing personality and smart appearance. E

Initiative and Independence Following set guidelines and operational procedures.

Relationships/Nature of contacts The post holder will be dealing face to face and via telephone with members of the public, leisure centre members & colleagues. Abuse within this facility is unlikely.

Responsibility for Resources (Financial, Physical, Capital, Information) Financial Resources There is no responsibility for finances.

Physical Resources Ensure daily equipment checks are carried out in accordance to procedures and report any faults and problems to line manager, Duty Officer. Safekeeping & confidentiality of customers’ membership and program cards. Computerized booking system. Job Outline Responsibility for People (including supervision/training of staff or clients) Inducting new members on the correct use of the Feel Good Factory equipment. Supervising members whilst exercising. Recommending customers progressions in accordance to their needs and following the recommendations for best use of the equipment. Completing program cards and recommending suitable classes in line with the customers’ membership offer and their capabilities.

Mental and Emotional Demands Mental Demands Accuracy in ensuring bookings are made correctly. There will be a degree of repetitiveness in the operation of the booking system and there can be interruptions from customers and phone calls. Concentration periods of up to 1 hour when carrying out welcome sessions, inductions, reviews and programs.

Emotional Demands Daily contact with public and service users including those with medical conditions.

Planning Requirements No Planning requirements.

Key Facts and Figures Job Outline Working Conditions (This information is used to carry out any pre-employment medical questionnaires and to evaluate the Job Evaluation Working Conditions factor) Manager Assessment of Working Conditions (percentage of time involved) Manual Handling – Heavy Manual Handling – Light to Vibrating plant/ tools/ 0% 0% 0% Loads (over 25KG) Moderate (under 25KG) equipment Repetitive work activity/ Noise 0% 0% Prolonged standing/ walking 10% operations Prolonged sitting in a Extremes of temperature 0% Confined spaces 0% 0% constrained position (e.g. very hot / cold) Adverse weather conditions Driving HGV/ LGV/ PCV/ 0% Working at Height 0% 0% (e.g. frost, rain, etc.) Minibus Solvents, oils, paints, de- Pesticides, herbicides, Fumes, dusts, gases, etc. 0% 0% 0% greasers, etc. insecticides Detergent or other cleaning Biological hazards (e.g. 10% 0% Display screen equipment 25% chemicals vomit, urine, blood, sharps) The job involves working with (percentage of time involved) Plant and/or machinery 0% Vehicles (including driving) 0% Electricity 0%

Welding 0% Food Handling 0% Animals 0% Working with vulnerable Working with people with Working alone 0% 0% 0% people special needs Working with members of 100 Other (please state): the public % Frequency of Risks that may apply whilst working in a people related environment Risk of Risk of Abuse Limited Limited Risk of Injury Limited Aggression Vision and Values Blackpool Council's new Council Plan outlines what our vision and priorities will be during from 2015 to 2020. Blackpool might not be the biggest and the brightest but it isn’t without its challenges. We’ve have major social and health issues to deal with, whilst needing to develop and innovate so our town meets the changing desires of modern day audiences. We need to take advantage of other opportunities - in fields like energy generation - with the same vigour our predecessors had, when building iconic attractions such as the Winter Gardens, the Tower and Tower Buildings, the Pleasure Beach, and of course the true one-off that is the Blackpool Illuminations.

Our vision for Blackpool is that it will be: “The UK’s number one family resort with a thriving economy that supports a happy and healthy community who are proud of this unique town”

Our Priorities We have two priorities:  Priority one - The economy: Maximising growth and opportunity across Blackpool  Priority two - Communities: Creating stronger communities and increasing resilience Our Values  We are accountable for delivering on the promises we make and take responsibility for our actions and the outcomes achieved  We are committed to being fair to people and treat everybody we meet with dignity and respect  We take pride in delivering quality services that are community focussed and are based on listening carefully to what people need  We act with integrity and we are trustworthy in all our dealings with people and we are open about the decisions we make and the services we offer  We are compassionate, caring, hard-working and committed to delivering the best services that we can with a positive and collaborative attitude

Equal Opportunities: We do our utmost to ensure that here is no unjustified discrimination in the recruitment, retention, training and development of staff on the basis of their age, sexuality, religion or belief, race, gender or disabilities.