Comcast Product and Services Quality

Tiara Towers Telecom Survey

Please take a moment to help us determine the telecommunication needs of the Tiara Towers residents. The Tiara contract with Comcast expires in November. Our current contract contains basic, Non HD service with 95 channels and HBO premium channel. We must decide by May whether to renew or not. The Telecom committee is in the process of developing a recommendation to the Board. Your feedback is critical if you care about the direction we go. Upon completion of this survey, please return the questionnaire by email to [email protected] or drop it in the Survey box in the mailroom of your building by Friday, March 25, 2016. Only surveys completed with contact information can be accepted.

Name Building # Unit # PhoneN Email

How satisfied are you with Comcast Cable basic package provider by the HOA? Place an X in the [ ] next to your choice.

[ ] 4. Highly satisfied [ ] 3. Satisfied [ ] 2. Rarely Satisfied [ ] 1. Never satisfied [ ] 0. I do not use Comcast Comments:______

How satisfied are you with Comcast Cable customer service? Place an X in the [ ] next to your choice.

[ ] 4. Highly satisfied [ ] 3. Satisfied [ ] 2. Rarely Satisfied [ ] 1. Never satisfied [ ] 0. I do not use Comcast Comments:______Please rate how important is it to you to have basic bulk TV service provided by the HOA: Place an X in the [ ] next to your choice.

[ ] 3. Very important: I do not wish to deal with TV providers or pay additional for TV. [ ] 2. Important: I like the basic package and have no problem purchasing additional services [ ] 1. Not important: I do not care about the bulk package, or prefer to purchase my own TV services

Please rate how important High Definition programming is to you: Place an X in the [ ] next to your choice. [ ] 3. Very important: [ ] 2. Important: [ ] 1. Not important:

What additional services do you purchase? Place an X in the [ ] next to your choice.

[ ] High Definition (HD) [ ] Digital Video Recorder(s) (DVR(s)) [ ] Showtime [ ] Cinemax [ ] The Movie Channel [ ] Starz [ ] Sports Package [ ] Pay Per View Other: Please specify ______Unsure: (if you attach your monthly bill from your provider we can determine what plan you use)

Which company do you use for Internet Services? Place an X in the [ ] next to your choice.

[ ] Comcast [ ] AT&T [ ] Verizon [ ] Other ______[ ] I use my cell phone or tablet data plan [ ] I use the free wireless connection in the party room [ ] None Do you require high speed internet services? Place an X in the [ ] next to your choice.. (Examples below are from Comcast offerings)

[ ] Performance Internet: 15mbps $25.00 per month [ ] BLAST: 75mbps $50.00 per month [ ] Unsure: (if you attach your monthly bill from your provider we can determine what plan you use)

Would you prefer Internet Services bundled with TV services? Place an X in the [ ] next to your choice.

[ ] Yes: HOA fees should include internet services [ ] No: Internet services should be contracted by individual residents

Which company do you use for Land-line Telephone Services? Place an X in the [ ] next to your choice.

[ ] Comcast [ ] AT&T [ ] Verizon [ ] Other please specify ______[ ] None: I do not have a Land-line

Monthly Costs

How much are you currently paying monthly for Telecommunications Services above the basic plan provided by the HOA? (do not include cell phone services) Please enter the amount in the space provided.

Cable TV: $______Internet: $______Telephone: $______

You may attach a copy of your monthly bill to assist gathering data for this survey. Please strike out any personal information if you chose not to share that data. Your information will not be shared with any providers of service and will remain confidential with the Telecommunications Committee. Please place an X in the [ ] next to the channels that you consider as “MUST HAVE.”Categories for TV Channels [ ] Independent Film Channel Local Channels [ ] Investigation Discovery [ ] ABC [ ] ION Television [ ] CBS [ ] Lifetime [ ] CW [ ] LOGO [ ] FOX [ ] MAVTV [ ] MNT [ ] MTV [ ] NBC [ ] MTV2 [ ] PBS [ ] OWN [ ] WHDT [ ] Ovation [ ] Oxygen News [ ] Pivot [ ] Bloomberg TV [ ] POP [ ] CCTV [ ] RFD TV [ ] CNBC [ ] Spike [ ] CNBC World [ ] Syfy [ ] CNN [ ] TBS [ ] CSPAN 1 [ ] TNT [ ] CSPAN 2 [ ] Travel Channel [ ] Fox Business [ ] True [ ] Fox News [ ] TV Land [ ] Free Speech TV [ ] TV One [ ] Headline News [ ] USA Network [ ] Link TV [ ] Velocity [ ] MSNBC [ ] VH1 [ ] NBC News [ ] VH1 Classic [ ] Newsmax [ ] WE TV [ ] WGN Entertainment [ ] A & E Music [ ] American Heroes [ ] BET [ ] Audience Network [ ] Centric [ ] AXS TV [ ] Country Music [ ] BBC [ ] Fuse [ ] BET [ ] Great American Country [ ] Bravo [ ] MTV2 [ ] Chiller [ ] SONICTAP (many options) [ ] Cloo [ ] Comedy Central Premium Cable [ ] E! [ ] HBO [ ] Esquire [ ] Cinemax [ ] FYI [ ] Showtime [ ] FX [ ] Starz [ ] FXX [ ] The Movie Channel [ ] GAC [ ] Game Show Network [ ] Hallmark Sports Entertainment cont… [ ] Big 10 Network [ ] CBS Sports Network [ ] Daystar [ ] ESPN [ ] Enlace [ ] ESPN2 [ ] EWTN [ ] ESPNEWS [ ] GOD TV [ ] ESPNU [ ] Golden Eagle [ ] Fox Sports 1 [ ] Hope Channel [ ] Fox Sports 2 [ ] INSP [ ] Golf Channel [ ] Jewish Life [ ] MLB [ ] NRB [ ] NBA [ ] Son Life [ ] NBC Sports Network [ ] TCT [ ] NFL Network [ ] The Church Channel [ ] Pursuit [ ] The Word Network [ ] SEC Network [ ] Trinity Broadcasting [ ] SportSouth [ ] UP [ ] Tennis Channel [ ] World Harvest TV [ ] The Sportsman Channel [ ] TVG

Spanish Language Movies (free) [ ] Aqui [ ] AMC [ ] Canal Once [ ] DTV Screening Room [ ] El Rey [ ] Encore (multiple) [ ] Galavision [ ] FX Movie Channel [ ] NBC Universo [ ] Independent Film Channel [ ] UNIMAS [ ] Lifetime Movie Network [ ] Univision [ ] Reelz Channel [ ] Univision Deportes [ ] Sundance TV [ ] V-me [ ] TCM

Science/Educational Family/Kids [ ] Animal Planet [ ] BabyFirstTV [ ] Discovery [ ] Boomerang [ ] H2 [ ] Cartoon Network [ ] History [ ] Disney [ ] NASA TV [ ] Disney Junior [ ] NatGeo Wild [ ] Disney XD [ ] National Geographic [ ] Freeform [ ] Science [ ] Nick Jr. [ ] TLC [ ] Nickelodeon [ ] Nick Tunes [ ] PBS Kids Sprout Home and Food [ ] TeenNick [ ] Cooking Channel [ ] Food Network [ ] HGT Shopping Religious [ ] America’s Auction [ ] BYU TV [ ] Celebrity Shopping [ ] Christian Television [ ] EVINE [ ] QVC [ ] QVC Plus Weather [ ] Rocks TV [ ] The Weather Channel [ ] Sale [ ] Weather Nation [ ] Gem Shopping Network [ ] Home Shopping Network Other [ ] Jewelry TV [ ] List any channels we may have forgotten [ ] Liquidation Channel ______

Thank you for your participation.

May we contact you for additional information? [ ] Yes [ ] No__

Please add your comments below and attach additional sheets if needed. Comments:

______