Reports Generated During Night Audit A variety of reports are generated during the night audit. The amount and details of the reporting depends on management requirements and the system used. However, it should be noted that only reports that are read and used are of any value. To prepare pages of information that no one is interested in and nobody uses to improve the business and guest services are useless and should be eliminated as time and resource wasters.

Reports can either be computer generated or must be manually prepared by the night auditor after the trial balance or night audit is complete.

The commonly prepared reports include:

OCCUPANCY REPORTS  Market Mix Of Guests In House  Geographical Origin Of Guests  Number Of Guest Per Room  Average Length Of Stay Per Guest  Occupancy %

SALES PERFORMANCE  Food And Beverage Sales Per Period Of Trading  Average Price Per Cover  Variation To Budget Per Trading Period  Total Accommodation Revenue  Average Revenue Per Room Sold, Per Person, Per Available Room

CREDIT ALERT  Guest Accounts Exceeding House Limit  Guest Accounts Exceeding Floor Limit

HOUSEKEEPING REPORT  Indicating Room Status  Used For Allocation Of Room Attendant Duties

ARRIVALS/DEPARTURE REPORT  Todays Arrivals  Today’s Departures  Guaranteed No Show Report Prepare Statistical Reports

Hotel operations prepare statistics daily, weekly, monthly, and annually. The most significant statistical information is the occupancy percentage - the ratio of occupied rooms against rooms available and their average rate per room sold. Most budgets are based on these two factors. The average rate may be split into market segments.

Examples of other statistics prepared are: average rate per person density (average number of people per occupied room) average total revenue per room/per person room yield (average room revenue per available room) number of guests from each market segment number of guests from each geographical area Calculate Occupancy Statistics

The Thredbo Ski Jump hotel has a total of 550 rooms. During the night audit you have prepared the following report, giving you the number of rooms occupied per day, the daily room revenue and the number of guests in house for June 9 to June 15 inclusive.

Calculate the occupancy percentage, the average room rate per room, the average room rate per person, the room yield and the density for each day and for the week. All answers must be calculated to two (2) decimal points and rounded up or down as required. Recalculate the total week. Do not use averages.

May 9 May 10 May 11 May 12 May 13 May 14 May 15 Week

Rooms 550 550 550 550 550 550 550 3920 Available

Rooms 148 360 530 220 549 548 550 Sold

Room 24790.00 60570.00 90630.00 38500.00 91843.70 93409.20 94080.00 Revenue

# Guests 185 414 689 271 1006 947 1014

Occ. %

AVG Room Rate

AVG RR per pers

Room Yield Density