To Give SCC Staff the Necessary Skills to Forecast Against Budget Effectively

VOLUNTEERS Proposed Classroom Training for Volunteers, Charity and Faith Sector subject to availability.

BUDGET MONITORING

Aim and objectives  To provide participants with a sound understanding of the key principles of budget monitoring.  To give SCC staff the necessary skills to forecast against budget effectively.  To ensure sound financial management across the organisation.

Target Audience All managers and budget holders.

Objectives By the end of the training, participants should be able to:  Understand what budget monitoring is and why it’s important  Understand budget monitoring techniques and be able to apply them to different scenarios  Understand how to write a meaningful commentary

Content  Understand what is budget monitoring and why we do it  Overview of Surrey County Council processes for budget monitoring  Cover methods of calculating forecasts and writing meaningful commentaries  Quiz  Case Study

1 INVESTMENT APPRAISAL

Aim  To improve understanding of investment decision-making processes in SCC.  To improve the skills of managers and budget holders in dealing with investment appraisals

Objectives By the end of the training, participants should be able to:  Understand investment appraisal techniques  Understand the key factors and principles in making sound investment decisions  Be familiar with the Surrey County Council investment appraisal process

Content The course gives a broad interview of investment appraisal and covers:  The key factors and principles in making sound investment decisions  How to use investment appraisal techniques to calculate which option delivers the best financial outcome  The SCC investment appraisal process, including some examples of investment decisions made in Surrey

2 OPTIMISING INCOME

Aims  To build on other financial workshops in the series (financial acumen, thinking like an entrepreneur, investment appraisal), introduce the concept of optimising income and how this can be achieved.  To help SCC deliver even better results for every £ spent.

Objectives By the end of the training participants should be able to:  Understand the importance of income generation to the future of the Council  Understand the importance of optimising income  Explain the revenue streams available to SCC and how we can generate income  Stimulate ideas for optimising income  Identify cost drivers within different services and different projects.

Content The workshop will seek to introduce content that will be useful when assessing the performance of SCC from a commercial perspective.

Specific content to be covered will include:  The concept of income generation including legal aspects and how it can be achieved within SCC  Comparing income generation against other councils  Building a business case for generating income  Using a simple costing model.

As a rule we look to demystify Finance by providing a fun and safe learning environment. The ½ day workshop will be a blend of team based interactions, individual contribution and presentations.

Pre Event Requisites Read through pre-reading document provided.

3 VALUING BUDGETS

Aims and objectives  To appreciate the importance of budgets and your role in managing value and performance  To support sound financial management across the organisation.

Objectives By the end of the training, participants should be able to:  Understand the Surrey budgeting context.  Understand different types of budgeting and how to apply them in practice.  Identify ways for improving value for money and the return on every £ spent at Surrey.

Content  What is a budget and the benefits of budgeting  Value of keeping your budget to hand every day  Budgeting behaviours and critical success factors  Building an incremental and zero based budget  Understanding the relevance of cost drivers and unit costs

4 DELIVERING PRESENTATIONS

Aim To increase the confidence and presentation skills of staff who are unused to public speaking.

Target Audience All staff who wish to develop their presentation skills.

Objectives By the end of the training delegates will be able to:  Display an understanding of the importance of effective planning and preparation  Understand the requirements of a diverse audience and tailor the presentation accordingly  Select and use appropriate equipment and visual aids  Understand how body language and vocal variety can affect the presentation and practice what works well  Have had the opportunity to further develop presentation skills, and had supportive feedback to enable this  Have identified a range of options for responding appropriately to questions from the audience

Pre Requisite You must come prepared with two short topics that you would like to speak on in slots of no more than 5-10 minutes. There will be opportunities within the programme to be supported to prepare and deliver these. You have complete freedom in your choice of topics, but you might like to take the opportunity to deliver a topic which is relevant to the public speaking you have to do within your work.

5 PRE-RETIREMENT

Aim To explore expectations of retirement, and responses to the process of change.

Target Audience All staff who wish to plan for their retirement.

Objectives By the end of this session delegates will be able to:  Review and understand health and welfare issues  Review and understand legal and financial issues  Make informed choices and plan for their future

Content Healthy Living in Retirement: To explain the ageing process and how to take responsibility for your own health and fitness Benefits from the State: To increase awareness of relevant benefits at retirement including:  Benefits based on Contributions  Benefits based on health needs  Means tested benefits  Care in the Community  Extra help               

6   

Legal matters Participants will be aware of:  The importance of making a will  Inheritance tax  Lasting Powers of Attorney  The possibility of making an Advance Decision (formerly known as a living will)  Maintaining and developing relationships in retirement  To consider possible personal adjustments in retirement and their impact on family and wider relationships.  Understanding Taxation, Investment and Money Management Participants will:  Be aware of the need to plan  Have a better understanding of the tax situation  Be aware of the need to consider inflation  Be aware of the need for a strategy for investment  Be aware of considerations when choosing a financial adviser 

Getting Started Participants will have explored expectations and options for a fulfilling use of time in retirement and begun to plan for action. This will include opportunities for education, volunteering and paid work.

7 LEAN CONTINUOUS IMPROVEMENT

Target Audience All Surrey County Council Employees

Content  Continuous Improvement for Surrey County Council is about achieving a shift in culture so we always think about how we can maximise our efficiency, effectiveness, and respond to external influences.  It is about simplifying, standardising and stabilising everyday systems and processes across our business; and joining up with others where we can and actively managing performance to ensure progress.  It is also about challenging ourselves personally to improve our performance and grow our skills whenever we can. This course is designed to offer a practical example of the fundamental principles that underpin continuous improvement.  The techniques that the delegates work through can be applied in any situation.

Learning Objectives By the end of the course delegates will be able to:  Recognise problems within a process  Identify the areas within the process that require improvement  Demonstrate effective management of the problems  Implement effective countermeasures  Analyse and assess the effectiveness of improvements made  Recognise the impact of incremental steps to improvement

Pre Requisite None

Course Length 3 Hours (approx)

8 CIEH LEVEL 2 IN FOOD SAFETY

Please note: All delegates are required to bring photo ID (office pass, passport or driving licence etc) with them to the training course.

Content It is the legal responsibility of those involved with food to ensure that food does not cause illness, injury or any other problems. Individuals may not have the personal responsibility for every aspect of food handling covered in the course but they still need to be aware of all the topics covered to help avoid causing illness. Please note all timings are approximate.

Aim This course will provide you with training and information which then enables you to take the multi-choice question paper at the end of the course to achieve the level 2 CIEH award.

Target Audience To identify if this is the right course for you please refer to the Food Hygiene Decision tree, found under the Food hygiene training pages on the before applying.

Objectives By the end of this session delegates will have covered:  Introduction to Food Safety & Hygiene  The Law  Food Safety Hazards  Taking Temperatures  Refrigeration and cold holding of foods  Cooking, hot-holding & re-heating  Food Handlers  Safe food storage  Cleaning  Food premises & equipment

9 CIEH LEVEL 2 FOOD SAFETY REFRESHER

Please note: All attendees must bring a copy of their Level 2 Certificate and photographic ID, in order to take part in the exam.

If your name has changed since you last completed this course you will need to bring documentary evidence of your name change (e.g. marriage certificate). If you do not have a copy of your certificate and photo ID then you will be turned away from the course. There has been a change to the duration of this training and the course will now take place between 9.30-13.00

Aims To refresh the skills and knowledge of those who work with food to enable them to safeguard the health of consumers and ensure that the food they serve is perfectly safe to eat.

Target Audience To identify if this is the right course for you please refer to the Food Hygiene Decision tree, found under the Food hygiene training pages on the before applying.

Objectives By the end of the training participants should have refreshed:  A firm grasp of the importance of food safety and knowledge of the systems, techniques and procedures involved  An understanding of how to control food safety risks (personal hygiene, food storage, cooking and handling)  Confidence and expertise to safely deliver quality food to customers

Content Topics covered include:  Introduction to food safety  Food legislation  Food safety hazards  Taking temperatures  Refrigeration, chilling and cold holding of foods  Cooking, hot-holding and re-heating of foods  Food handlers  Safe storage  Cleaning  Food premises and equipment  Multiple choice assessed

Pre Event Requisites Meet with your manager to discuss the purpose of the learning and the proposed outcomes.

10 All attendees must bring along their original certificate for their Level 2 Award in Food Safety in Catering qualification and photographic ID in order to take part in the exam.

11 EMERGENCY FIRST AID AT WORK

Course Content Attendance is required at all sessions for the entire session to qualify for certification.

Please note: All delegates are required to bring photo ID (office pass, passport or driving licence etc) with them to the training course.

Aim To provide attendees with a Health and Safety Executive statutory certificate in the above course for basic life-saving skills and minor First aid treatment in the workplace.

Target Audience The course is for staff who must have knowledge of emergency first aid as part of their role.

Objectives By the end of the training participants should be able to:  Understand the role of the First Aider and the legal context  Communicate with and care for a casualty  Deal with First Aid emergencies at work  Conduct a primary survey  Treat: o Severe bleeding o An unconscious casualty o Shock o An adult who is choking o Minor workplace injuries o Perform cardiopulmonary resuscitation on an adult

12 FIRST AID AT WORK

Aims To provide attendees with a Health and Safety Executive statutory certificate in First Aid at Work for life-saving skills in the workplace.

Target Audience Nominated workplace first aiders. Also relevant for those requiring first aid in their job role.

Learning Outcomes By the end of the training participants should be able to:  Understand the role of the First Aider and the legal context  Communicate with and care for a casualty  Deal with First Aid emergencies at work  Conduct a Primary Survey  Treat: o Severe bleeding o An Unconscious casualty o Shock o An adult who is choking o Minor workplace injuries o Burns and scalds o Bone, muscle and joint injuries o Poisioning o Chest injuries o Eye injuries o Fainting o Anaphylactic Shock  Recognise and provide appropriate first aid in cases of: o Heart Attack o Stroke o Epilepsy o Asthma o Diabetes  Perform cardiopulmonary resuscitation on an adult

13 FIRST AID AT WORK REQUALIFICATION

Please note: All attendees must bring a full copy of their First Aid Certificate and photographic ID, in order to take part in the course.

If your name has changed since you last completed this course you will need to bring documentary evidence of your name change (e.g. marriage certificate)

If you do not have a copy of your certificate and photo ID then you will be turned away from the course.

Aims The course aims to update and refresh your knowledge of the First Aid at work syllabus, while allowing time for revision and practice sessions in preparation for a final assessment.

Target Audience This course is for nominated workplace first aiders who need to renew their statutory first aid at work certificate and whose existing certificate is still valid.

Learning Outcomes By the end of the training participants should be able to:  Be updated in first aid knowledge and skills and a revision of workplace requirements.

Pre Event Requisites Meet with your manager to discuss the purpose of the learning and the proposed outcomes.

First aiders whose certificates have expired for more than 28 days must attend the three day first aid at work course. Please note that you need to have completed this course before the 28 days after expiry of your certificate are up.

14 E-LEARNING

SOCIAL MODEL OF DISABILITY

Description Although attitudes towards disabled people and other minority groups within our society are changing and becoming more positive, there still seems to be an immense lack of understanding about disability.

This module introduces the social model of disability and explores the difference between the social and medical model of disability, the facts and legislation surrounding disability.

It also highlights the main principles of inclusive communication.

Aims Surrey County Council has adopted the social model of disability. The aim of the module is to explain the key principles behind the approach and how it differs from the medical model of disability.

Target audience The module is intended for all members of staff working with disabled colleagues or managing employees with disabilities and everyone interested in accessibility and disability.

Objectives After completing the module learners will be able to:  Define the social model of disability  Recognise the difference between the medical and social model of disability  Understand the barriers faced by disabled people  Recognise the main principles of inclusive communication  Signpost to key SCC’s accessibility resources

Duration 15 min (incl. 1 min video footage)

15 CONFLICT RESOLUTION

Conflict is an inevitable ingredient in any workplace, but it can actually be regarded as a good thing sometimes – it can show that people are engaged, committed and fired up, and it may help to drive positive change in an organisation. The most effective and efficient workplaces are not necessarily those where conflict doesn’t arise, but those where conflict is handled constructively.

Aim This module will look at the causes and types of conflict that can arise in the workplace. We'll demonstrate best practice approaches to resolving conflicts, and show everyday measures that can help to prevent future disharmony.

Learning objectives  Resolve instances of conflict quickly and effectively  Manage the impact of ongoing conflict, so as to minimise the effect on the business  Put in place some practices that can help to prevent future conflict.

Target audience All Surrey County Council staff

Duration 20 minutes

16 MANUAL HANDLING LOADS

Aims This brief course will provide you with basic knowledge and information on safe methods of moving and handling.

Target Audience All members of staff.

Objectives  An awareness of the relevant legislation and guidance relating to moving and handling  A basic understanding of anatomy and physiology of the spine and the possible causes of injury  Knowledge of the principles of safe moving and handling  The ergonomic approach to Risk Assessment of handling tasks, risk prevention and reduction

Content This course consists of an introduction module followed by a quiz. For some people there will also then be a classroom module.

Duration The whole course should take approximately 45 minutes.

17 INTRODUCTION TO PROJECT MANAGEMENT

In this course you will learn about the Project Management lifecycle, which is a robust four stage process to help you manage projects and deliver the outcomes you require.

Aims This course provides delegates with an understanding of the Surrey County Council Project Management processes and methodology.

Target audience Anyone who is involved in project work or project teams

Objectives By the end of the training participants will be able to:  Be able to recognise when a project is needed  Effectively plan and deliver your project using the Surrey County Council project lifecycle  Know where to look for further information, tools and templates

Content Surrey County Council project management lifecycle: Concept, Definition, Implementation, Handover and Close

Duration The course should take you approximately 60 minutes to complete.

18 COMMUNICATION

The Communication course is designed for anyone wishing to improve or learn more about communication skills.

Aims This programme will enable you to develop both understanding and skills as a communicator and identify what is meant by personal impact.

Target Audience Anyone who wishes to improve their communication skills

Objectives  Identify why communicating with directness and clarity is so important.  Ensure messages are communicated positively, effectively and to the right audience.  Communicate with greater skill and confidence (verbal, non verbal and written)  Recognise the impact of how you communicate with others.  Support others through communication including the use of feedback  Understand their own communication style with its strengths and weaknesses  Identify techniques you can use to help you make a good first impression and maintain a positive impact on an ongoing basis

19 DOMESTIC ABUSE (ELEARNING)

This e-Learning module has been designed to develop basic awareness of domestic abuse and signpost you to the support services that are available to help survivors and perpetrators of domestic abuse who you may come across inside and outside of work. The course consists of interactive exercises, videos and quizzes to check your understanding of the content. There will be information about support services, as well as other links to other useful web site and contacts, at the end of the module.

Health Warning Domestic abuse can be a very sensitive topic and your well being during this module is important to us. The videos and images used may provoke an emotional response so at different times during the module you will see a health warning which will give you instructions and guidance to support your emotional well being.

Aims To raise awareness of domestic abuse and sign post to support services available.

It will also look at the definition of domestic abuse, as well as signs and indicators with details of support services for those affected by domestic abuse and violence.

Target Audience All staff

Objectives By the end of the e-Learning module, you will be able to:  Explain what domestic abuse is and who is most at risk  Understand the impact of domestic abuse on families and communities  Identify different forms of domestic abuse  Understand the signs of abuse and what to look for  Know how to support and signpost victims and perpetrators of domestic abuse to appropriate services.

Content  Understanding domestic abuse  Definition of domestic abuse  The extent of domestic abuse  Groups most vulnerable to domestic abuse  Safeguarding adult and children  The Impact of domestic abuse

20  Your responsibility  Further resources and information  Domestic abuse quiz: test yourself  Summary of key points  Resources and conclusion

Duration The course should take about 45 minutes to complete.

21 AWARENESS OF CHILD SEXUAL EXPLOITATION (ELEARNING)

Aim To understand the definition of Child Sexual Exploitation (CSE), the vulnerabilities and warning signs, and how to make a referral.

Leaning Objectives:  To understand the definition of CSE.  To know who is vulnerable to CSE.  To know who the offenders of CSE might be.  To recognise the risk indicators of CSE.  To understand the different models of CSE.  To know how to make a referral.

Health Check: Child protection can be a very sensitive topic and your well being during this module is important to us. The content of this module may provoke powerful emotional responses. If you feel distressed by your reactions you may wish to consider the following:  Close the module and come back to it when you feel able to do so  Talk to trusted person, this maybe your Manager, a colleague or friend  Seek support from your employee assistance programme

22 MENTAL CAPACITY ACT (ELEARNING)

This course contains 9 modules. They provide audio, video and interactive technology to assist in exploring the many areas of the Mental Capacity Act.

23 CARER AWARE (ELEARNING)

Aims Carers fulfil a vitally important role in society, but all too often in the past, the work that they do hasn't been recognised or valued as it should be. Carer Aware has been designed to help change that: it provides you with the knowledge and understanding you need to identify and meet the needs of carers.

Target Audience All staff in SCC

Course contents The Carer Aware course is made up of four bite-sized sections:  Who cares? Defines "carer" and provides key facts and figures about carers and the work that they do.  Carers' legal rights Outlines the main legal rights of carers in relation to Community Care Assessments, Carers' Assessments, Carer's Allowance and employment.  Meeting the needs of carers Outlines the main needs of carers and the services available to meet these.  Test your knowledge Comprehensive mastery test to verify each user's knowledge and understanding of the contents of the course.

Duration 30 - 45 minutes

Pre requisite Meet with your manager to discuss the purpose of the learning and the proposed outcomes.

Post requisite Discuss the values and outcomes of the training with your manager.

24 YOUNG CARER AWARE (ELEARNING)

Aims Despite the recent media focus on carers, a large and important group are all too often overlooked: young carers., Young Carer Aware provides everyone with a practical understanding of young carers and their needs. More importantly, though, it signposts all the sources of support that are available to help them enjoy a happy, fulfilling childhood.

Target Audience All staff in SCC.

Content Young Carer Aware is made up of four bite-sized sections:  Young but not care free Defines "young carer" and provides key facts and figures on young carers and the work they do.  Legislation and children's rights Introduces the rights of children and the legislation in place to protect young carers.  Meeting the needs of young carers Explores the problems young carers can face and the services available to support them.  Test your knowledge Comprehensive mastery test to verify each user's knowledge and understanding of the contents of the course.

Duration 30- 45 minutes.

Pre Requisite Meet with your manager to discuss the purpose of the learning and the proposed outcomes.

Post Requisite Discuss the values and outcomes of the training with your manager.

25 ONLINE COURSES AND RESOURCES

(These opportunities are freely available on the internet and we could raise awareness of these to the sector).

Please copy and paste relevant link into your web browser.

Open University - OpenLearn www.open.edu/openlearn

There are 600 free online courses of up to 50 hours. It includes courses on a variety of subjects such as body and mind, education, money and management, languages, nature and environment, science, maths and technology.

Future Learn www.futurelearn.com

Free online courses from leading UK and international universities.

Coursera www.coursera.org

Free online courses from 80+ top universities and organisations.

EdX www.edx.org

EdX offers interactive online classes and MOOCs from the world's best universities. Topics include business, computer science, economics, engineering, law, statistics, music, food and nutrition, philosophy, physics and more.

Khan Academy www.khanacademy.org

A not for profit with the goal of changing education for the better by providing a free world-class education for anyone anywhere. There is extensive content on Maths, Science, Economics, and Finance, Arts and Humanities, Computing and more.

26 TED www.ted.com

1400 free videos of talks and performances, all subtitled in English. All can be freely shared and reposted a good starting point for discussions.

Mind Tools www.mindtools.com

Over 900 resources on management, decision making, time management, goal setting, communication and more.

Business Balls www.businessballs.com

Free business training and organisational development resources. Inspirational and innovative ideas, materials, exercises tools and templates.

Duolingo

www.duolingo.com

Learn a language for free. Available languages include French, German, Spanish, Italian, Portuguese, Dutch, Danish, Irish, Swedish, Turkish, Russian and Polish.

Digital Skills http://www.digitalskills.com/resources

Resources for; staying safe online, improving basic skills, building a website, marketing, banking etc.

Cultural Learning http://www.mylearning.org/keystage/lifelong- learners/

Online cultural resources around archaeology, art and design, creative & media, Design & Technology, ESOL, family history, film, geography, history, ICT, tourism, literacy, local studies, oral history and

27 science.

Learn My Way www.learnmyway.com

Basic computers skills it also has some very basic numeracy and literacy and managing health online.

National Health Service www.nhs.uk/livewell/Pages/Livewellhu.aspx and www.nhs.uk/Changes4Life

Information on 114 subjects, plus self assessment quizzes, meal planners, fact sheets, how to shop more healthily, food and diet, exercise, activities around alcohol, smoking, dieting, illness & allergies.

Change 4 Life has resources available.