Human Resource Managers - How to Survive and Thrive the Demands of the Job?

Human Resource Managers - How to Survive and Thrive the Demands of the Job? Granite State Human Resource Conference April 18, 2017 How do Human Resource Managers cope with the demands of their jobs on a day-to-day basis? HR managers are tasked with knowing a lot about laws, pay, benefits, safety, and labor relations to name a few. They also need to be able to deal with employee behavior including conflict, drugs, discipline, and personal crises. Also, there is an expectation that they both have a seat at the management table and be an employee advocate.

The purpose of this moderated panel is to explore the experience of several HR professionals to discuss their strategies for staying organized and dealing with the intellectual, physical and emotional demands of the job.

Surviving: How Current HR Professionals are Surviving and tHRiving the Demands of the Job

A. What are the intellectual, physical and emotional demands of the job?

a. HR responsibilities – body of knowledge

b. Decision-making

c. Problem-solving

d. Employee Relations

e. Management responsibilities

B. What are the stressors?

a. Conflict management

b. Risk management

c. Consequence of error of your actions

d. Multi-taking

e. Crisis Management

f. Time Management

g. Management/employee expectations of availability and responsiveness

h. 24/7 workplace

C. What are your strategies for dealing with both the demands and the stress?

a. Keep current on changing legal environment

b. Build strong working relationships (trust) within your organization

c. Time Management techniques

1 Human Resource Managers - How to Survive and Thrive the Demands of the Job? Granite State Human Resource Conference April 18, 2017 d. Setting goals and objectives (set priorities)

e. Having a game plan for getting your job done

f. Having a network of other HR professionals

g. Get exercise

h. Eat a healthy diet

i. Have a balance of family, social, recreational or pets outside of work

j. Meaningful time off

k. Mindfulness techniques

l. yoga

m. Volunteer activities

n. Therapy

o. Schedule some quiet time to plan

D. What role does organizational culture play in how you deal with stress?

a. Organizational Goals

b. Organizational values

c. Organizational norms of behavior

d. Role of HR in the organization

e. Competition

E. What Resources do you tap to help you deal with the demands and stress of the job?

a. HR Associations:

a.i. Society for Human Resource Management (SHRM)

a.ii. Greater Merrimack Valley Human Resource Association (GMVHRA)

a.iii. Greater Monadnock (SHRM)

a.iv. Greater Nashua Human Resources Association (GNHRA)

2 Human Resource Managers - How to Survive and Thrive the Demands of the Job? Granite State Human Resource Conference April 18, 2017 a.v. Human Resources Association—Greater Concord (HRA-GC)

a.vi. Manchester Area Human Resources Association (MAHRA)

a.vii. NH State Council (SHRM)

a.viii. River Valley Human Resources Association

a.ix. Seacoast Human Resources Association (SHRA)

b. Websites:

b.i. http://www.SHRM.org

b.ii. http://www.humancapitalinstitute.org/hci/hci.home

b.iii. http://www.workforce.com

b.iv. http://www.HR.com

b.v. http://www.humanresourcesmagazine.com

b.vi. http://www.hreonline.com/HRE/index.jsp

b.vii. http://hr.blr.com

b.viii. www.worldatwork.org

b.ix. http://www.hrps.org

b.x. http://www.ASTD.org

b.xi. http://www.erexchange.com

b.xii. http://www.ere.net

b.xiii. www.staffing.org

b.xiv. www.RecruitingRoundtable.com

b.xv. http://www.conference-board.org

b.xvi. https://en.wikipedia.org/wiki/Stress_management

b.xvii. https://en.wikipedia.org/wiki/Employee_assistance_program

b.xviii. https://www.shrm.org/resourcesandtools/tools-and- samples/toolkits/pages/managingworkplaceconflict.aspx

3 Human Resource Managers - How to Survive and Thrive the Demands of the Job? Granite State Human Resource Conference April 18, 2017 b.xix. https://www.shrm.org/resourcesandtools/tools-and- samples/toolkits/pages/introglobalhr.aspx

Panelists:

Michelle Strasburger is the Director of Human Resources at Emerson Ecologics in Manchester, NH. Michelle received her Bachelor of Science Degree from the 3 year honors program at Southern New Hampshire University and pursued a Masters in Business Administration from University of Phoenix. In addition to her family, Michelle is passionate about helping businesses achieve success through their culture, talent and talent programs. Michelle has taught HR and Organizational Leadership classes at Southern NH University and currently teaches the SHRM Certification Prep Course.

Stephanie Manners, SPHR, is an HR professional with a career focused on Health, Wellness and Fitness. Currently she is the Director of The People Team at FoodState, a company that is in the business of improving lives by staying true to the intention of food. As a generalist with over 20 years of experience in Human Resources, she has a broad experience in talent management, compensation, benefits planning, and employee relations. She has been the leader in HR for three privately-owned companies experiencing significant growth.

Ryan MacLean is the HR Leader for the US & Canada commercial organization of GE Healthcare’s Life Sciences business, which is responsible for an estimated $1.8 billion in annual revenue. In this role, he is focused on employee engagement initiatives such as the elimination of the annual ratings and review process, the contemporization of reward & recognition, and a culture focused on the power of positive psychology and constructive conflict. Prior to his two years in this role, he worked at Philips Healthcare in an HR Management role supporting R&D, finance, marketing, business development & business excellence clients. In addition to his time starting out as a HR contact center representative fielding benefits, payroll and policy questions, Ryan has a total of six years of experience in progressively challenging HR roles. He is a graduate of Southern New Hampshire University’s Human Resource Management program, a lifelong Granite Stater who loves to travel, and he lives in Nashua, NH with Penny the Bernese Mountain Dog.

Moderator:

Kevin Wilson is an experienced Human Resource professional. He has worked in a variety of Human Resource positions for companies such as General Electric, Citicorp and R.H. Donnelley. Currently, Kevin is a Senior Recruiting Consultant with Kelly Services working in their Outsourcing and Consulting business. Kevin has taught Human Resources Management and Organizational Development courses as an Adjunct Professor at Bentley University, Suffolk University, the University of Phoenix and Granite State College. He has published 10 articles in a variety of media such as the Wall Street Journal’s Website and HR News. Kevin earned a Master’s Degree in Public Administration from the University of Northern Colorado.

4 Human Resource Managers - How to Survive and Thrive the Demands of the Job? Granite State Human Resource Conference April 18, 2017