Kathleen Tornow Chai, M

KATHLEEN TORNOW CHAI, PhD, MSN, CNE, CPHQ, FNAHQ [email protected]

EDUCATION

Ph.D. / Education 2006 Claremont Graduate University, Claremont, California Dissertation Title: Improving Online Post Licensure Registered Nursing Education: Relating Learning Style and Computer and Information Literacy to Success.

Masters of Science in Nursing 1993 Bachelor of Science in Nursing (cum laude) 1990 California State University, Dominguez Hills, California

Associate Degree in Nursing 1972 Los Angeles City College, Los Angeles, California

CERTIFICATIONS

Certified Professional in Healthcare Quality (CPHQ) Current

Certified Nurse Educator (CNE) 2012

EXPERIENCE

California State University Dominguez Hills, Interim Director 8/2014-Present School of Nursing, Associate Professor, Tenured Dominguez Hills, CA

California State University Dominguez Hills, 1/2014-Present School of Nursing, Associate Professor, MEPN Director Dominguez Hills, CA

California State University Dominguez Hills, 1/2009-1/2014 School of Nursing, Associate Professor, Coordinator, BSN program Dominguez Hills, CA Kathleen Tornow Chai Page 2

 Coordinates undergraduate post licensure BSN program for more than 1200 students per semester including scheduling, recruiting and advisement.  Teaches Masters and Bachelor level courses, both to online and live classes, in a number of subjects including: o Quality Management o Advanced Nursing Roles o Leadership  Course content expert for MSN 555: Quality Management and newly revised MSN 502: Advanced Nursing Roles.  Mentors new faculty into their role in the University and School of Nursing.  Developed and coordinates School of Nursing Quality Improvement Program and educates faculty and staff regarding the use of data for accreditation needs.  Service activities include positions on the Academic Senate and the University Curriculum Committee as well as Departmental committees.

Education Director, Clinical Faculty Development Program 2/2009-7/2010 California State Dominguez Hills/California Institute for Nursing and Healthcare Collaborative Grant Funded Program  Participated in task force for student selection criteria.  Coordinated registration of students once selected for the program.  Oriented students to both on campus and online program.  Taught in program-is instructor of record in a multi-faculty program.  Coordinated faculty teaching assignments.  Corrected all student assignments; submitted final grades.  Contributed to regular reports to granting organization (Employment Development Department).  Successfully completed Workforce Information Act (WIA)/EDD monitoring site visit.  Implemented self supporting Clinical Faculty Program through Special Sessions/Extended Education for Spring, 2011.

California State University Dominguez Hills, 12/98-1/2009 School of Nursing, Part-time Lecturer Dominguez Hills, CA  Taught Masters and Bachelor level courses in a number of subjects including: o Quality Management o Healthcare Policy and Economics o Informatics o Advanced Nursing Roles o Leadership Kathleen Tornow Chai Page 3

o Health Education  Became course content expert for Quality Management Course; revised and updated course.

Director of Education and Quality, 6/2005 to 9/2008 Kaiser Permanente Medical Center, West Los Angeles, CA  Managed and directed multiple departments including Staff Education, Patient and Member Education, Medical Education, the Library, the Quality Department, Patient Safety, Risk Management, and the Medical Staff Office.  Provided education and mentoring to new and experienced managers; stimulated learning for new quality professionals.  Developed reporting methods for demonstration of process and outcome data for many levels of the organization from executive leadership to labor/management partnership teams.  Encouraged the development of evidence-based practices, supporting the beginning research skills of those involved.  Identified opportunities for collaboration between disciplines to enhance patient safety and outcomes.  Facilitated activities supporting changes in practice to enhance the quality of care provided.  Conducted Root Cause Analyses, identifying underlying causes for system failures; used information in education and mentoring efforts with managers and staff.

President, KTC Consulting, Santa Ana, CA 6/94–Present  Educates clinical healthcare and business leaders, equipping them with tools for self-sustaining success in accreditation through formal education opportunities, personal mentoring, networking linkages, electronic dissemination of critical information, and effective follow-up systems.  Transitions education from traditional course environments and distance education methods to online delivery methods.  Provides strategic and structural contributions to university-affiliated, tertiary-care medical centers, healthcare systems, hospitals, ambulatory care centers, and managed care organizations in the following areas: o Quality Management/Performance Improvement o Patient Safety o Knowledge-Based Information Management o Joint Commission Preparation o Patient Assessment, Documentation & Education o Organizational Ethics o Human Resources Management Kathleen Tornow Chai Page 4

 Conducts training for multiple areas of accreditation.  Designs and implements integrated programs that ensure ongoing compliance with operative regulations and standards.  Speaks frequently for statewide and national healthcare conferences.  Generates reports and action plans for leadership in organizations where opportunities for improvement are identified.  Provides consultation and follow up regarding effectiveness of actions.  Demonstrates progressive leadership accountability moving from local and statewide involvement in nursing and healthcare quality volunteer organization related roles.  Served as Board member of a 5000 member national healthcare quality organization; currently serves on the board of the statewide healthcare quality organization.  Participates in nursing research for the largest statewide nursing database in the country.  Presents information to local and national organizations related to research implications.

CONSULTANT AND VICE PRESIDENT, QUAL ED, Santa Ana, CA 1/92-6/94

 Led nursing service product line within the company, providing education and consultation to clients.  Developed tools for assessment of quality management and nursing areas for client use.  Managed external nursing consultants who participated in consultation exercises; provided mentorship and evaluation.  Developed office based education programs offered to multiple clients. Was responsible for providing continuing education credits for the organization.

QUALITY ASSURANCE CONSULTANT 11/89-12/91 KAISER PERMANENTE HOSPITAL, Anaheim, CA

 Developed and managed the Nursing Quality Assurance Program for Nursing Department in this 200 bed facility.

Independent Quality Assurance Consultant, Santa Ana, CA 1/89-10/89

RELATED PROFESSIONAL EXPERIENCE

Editorial Board and Peer Reviewer, Journal for Healthcare Quality 2009-present Kathleen Tornow Chai Page 5

 The Journal for Healthcare Quality (JHQ) is a professional forum that continuously advances healthcare quality practice in diverse and changing environments. JHQ is a peer reviewed publication of the National Association for Healthcare Quality, which seeks to be universally recognized as the leading resource for healthcare quality professionals and an essential connection for leadership, excellence, and innovation in healthcare quality.

Peer Reviewer, CIN: Computers, Informatics, Nursing 21014-present

 CIN: Computers, Informatics, Nursing serves to advance the science of nursing informatics through peer-reviewed, evidence-based, original research and information from clinical and educational settings, to promote the specialty by disseminating information about relevant professional nursing informatics activities, and to provide a resource for all involved in the implementation and management of health information technology within the nursing and healthcare practice.

Research Review Team; Journal for Healthcare Quality 2008-2009

 Reviewed research and other articles for publication in JHQ; recommends revisions, ensuring the quality, accuracy and relevance of information published.

Co-Editor, CAHQ Journal 2007-2010

 The CAHQ Journal is the official publication of the California Association for Healthcare Quality.

Healthcare Competency & Credentialing Report 1997-2000 Editorial Board Member

Reviewed articles for publication. Provided contacts and resources for articles.

Joint Commission on Accreditation of Healthcare Organizations 7/94-2000 Clinical Faculty, Oakbrook, IL

 Taught onsite and offsite educational programs.  Revised and updated the only 5 day JCAHO educational program, Teaching Evaluation and Measurement (TEAM), to successful evaluations.  Contributed resources and examples to multiple Department of Education publications.  Maintained consistent high scores on program evaluations. Kathleen Tornow Chai Page 6

CLINICAL EXPERIENCE

United Western Medical Center 3/87-12/88 Staff Nurse, Santa Ana, CA

 Provided patient care in both Pediatrics and Pediatric Intensive Care.  Maintained charge nurse responsibility for both units, as assigned.

Children’s Hospital of Los Angeles 1/78-8/79 Los Angeles, CA

 Performed both patient care and head nurse management responsibilities in pre-surgical patient care unit.  Participated in hospital-wide patient care and nursing committees.  Cared for infants and children in Infectious Disease and Infant wings of hospital.

PUBLICATIONS

Mellott, S., & Chai, K.T. (2016). Healthcare quality basics, in S. Mellott & K. Chai (Eds.) The Janet A. Brown healthcare quality handbook: A professional resource and study guide, (29th Edition), (pp. 1-23). Sierra Madre, CA: JB Quality Solutions.

Chai, K.T., & Brown, B. (2016). Quality Leadership and structure, in S. Mellott & K. Chai (Eds.) The Janet A. Brown healthcare quality handbook: A professional resource and study guide, (29th Edition), (pp. 27-52). Sierra Madre, CA: JB Quality Solutions.

Mellott, S., Yelton, S., & Chai, K.T. (2016). Performance management and process improvement, in S. Mellott & K. Chai (Eds.) The Janet A. Brown healthcare quality handbook: A professional resource and study guide, (29th Edition), (pp. 58-179). Sierra Madre, CA: JB Quality Solutions.

Mellott, S., & Chai, K.T. (2016). Information management, in S. Mellott & K. Chai (Eds.) The Janet A. Brown healthcare quality handbook: A professional resource and study guide, (29th Edition), (pp. 196-288). Sierra Madre, CA: JB Quality Solutions.

Chai, K.T. (2014). The Janet A. Brown Healthcare Quality Handbook: A Professional Resource and Study Guide, 28th Edition, K.Chai contributing editor, Sierra Madre, CA: JB Quality Solutions.

Chai, K.T. (2015). Considering a Clinical Faculty Role? Strategies for Success, Nursing 2015, 45,(5),23-26. Kathleen Tornow Chai Page 7

Chai, K.T. (2013). Virtual Advisement in an Online RN to BSN Program. CIN Plus, 31,(12), 573-577.

Ratanasiripong, N.T. & Chai, K.T. (2013). A Concept Analysis of Attitude toward Getting Vaccinated against Human Papillomavirus, Nursing Research and Practice, Article ID 373805, 5 pages.

Chai, K. T. (2013). Interview with a quality leader: Dr. David Nash; Journal for Healthcare Quality, 35, (1), 18-20. DOI: 10.1111/j.1945-1474.2011.00204.x

Chai, K. T. (2011). Interview with a quality leader. Dr. Eric Coleman on care for geriatric populations. Journal for Healthcare Quality, 33, (5), 25-7. DOI: 10.1111/j.1945- 1474.2011.00153.x

Chai, K. T. (2010). Evidence based decision making, CAHQ Journal, 13, (1), 8-9 . Chai, K.T. (2009). Getting together in Grapevine, CAHQ Journal, 12, (4), 11.

Chai, K.T. (2009). Notes from NAHQ, CAHQ Journal, 12, (2), 22.

Kassab, T., & Chai, K.T. (2009). Annual CAHQ Report. CAHQ Journal, 12, (2), 9.

Chai, K.T. (2008). Rapid Response Teams-Another Organization’s Experience. CAHQ Journal, 11, (1), 25.

Chai, K. (2007). Notes from NAHQ, CAHQ Journal, 10, (3), 17.

Carson, C., & Chai, K. (2007). Surgical Care Improvement Project Compendium. CAHQ Journal, 10 (3), 10-13.

Chai, K. (2007). Learn more about the National Association for Healthcare Quality. CAHQ Journal, 10 (2), 11.

Chai, K. (2007). California Hospital Assessment and Reporting Taskforce. CAHQ Journal, 10 (2), 8.

Documents created or revised for CINAHL Information Systems:

“The JCAHO Survey in 2004.” Cinahl Information Systems, 2004.

“Eleven techniques to prepare your organization for ongoing JCAHO survey,” Cinahl Information Systems, 2004.

“2004-2005 Age specific competence requirements,” Cinahl Information Systems, 2004. Kathleen Tornow Chai Page 8

“Moderate and deep sedation....amended to comply with 2004 JCAHO standards,” Cinahl Information Systems, 2004.

“The JCAHO patient education requirements, 2004 and beyond,” Cinahl Information Systems, 2004.

“Complying with JCAHO medication standards for 2004,” Cinahl Information Systems, 2003.

“JCAHO standard linkages,” Cinahl Information Systems, 2003.

“The Human Resource review process,” Cinahl Information Systems, 2003.

“The JCAHO Survey....looking toward 2004 and beyond,” Cinahl Information Systems, 2003.

“The JCAHO Survey....amended to comply with 2003 JCAHO Standards,” Cinahl Information Systems, 2003.

“Meeting Environment of Care standards on the patient care unit: part II...amended to comply with 2003 JCAHO standards,” Cinahl Information Systems, 2003.

“Patient Rights....amended to comply with 2003 JCAHO Standards,” Cinahl Information Systems, 2003.

“Age specific competence....amended to comply with 2003 JCAHO standards,” Cinahl Information Systems, 2003.

“Patient Rights....amended to comply with 2002 JCAHO Standards,” Cinahl Information Systems, 2002.

“The JCAHO Survey....amended to comply with 2002 JCAHO Standards,” Cinahl Information Systems, 2002.

“Age specific competence....amended to comply with 2001 JCAHO standards,” Cinahl Information Systems, 2001.

Chai, K. (2002). The Role of the Medical Staff in Performance Improvement, in The Handbook of Medical and Professional Staff Management, Third edition. Texas Society for Medical Staff Services.

“Broadening the Staff Development department,” Nursing Staff Development Insider, Volume 5, Issue 3, May/June 1996. Kathleen Tornow Chai Page 9

“Student Support,” Nursing Staff Development Insider, Volume 5, Issue 3, May/June 1996.

“Telling a Story,” Staff Development Insider, Volume 4, Issue 4, July/August 1995.

“The Role of Volunteers: What Educators Need to Know,” Nursing Staff Development Insider, Volume 4, Issue 3, May/June 1995.

“Orientation Evaluation,” Staff Development Insider, Volume 4, Issue 2, March/April 1995.

“Quality Improvement in Healthcare: An Introduction,” published by the National Association for Healthcare Quality, June 1994.

“Critical Thinking Skills: A Vital Tool for Making the Leap from QA to CQI,” Nursing Quality Connection, Supplement to Volume 3, Issue 4, January/February 1994.

“Survey Nightmares,” Staff Development Insider, November/December 1993.

“Implementing the Patient Self-Determination Act,” Nursing Quality Connection, Volume 2, Issue 4: January/February 1993.

PRESENTATIONS (Examples only) “The Politics of Power: Or How to Accomplish What Needs to be Done with None (Power)” SD Assn for Healthcare Quality, Sioux Falls, SD. 4 hour workshop, April, 2014. “Building Community: Providing Advisement to 1200 Online RN to BSN Students.” Presented April 13, 2013 at the American Association of Colleges of Nursing (AACN) annual National Hot Topics Conference in St. Louis, MO “Where Do Nursing Clinical Faculty Come From?” Accepted for poster presentation at the Joint Southern California STTI Chapters, Nursing Odyssey Conference, October 20 & 21, 2011. “Educating and Enculturating Clinical Educators.” Presented October 20, 2010 in Virginia for the Robert Wood Johnson sponsored conference Conference on Enhancing Nursing Undergraduate Teaching and Learning in the Clinical Setting: What do we know and how do we move forward? “See one, Do one, Teach one: What we can learn from neophyte clinical faculty.” Presented at the Magic in Teaching Conference, November 2, 2009. “Using California Nursing Outcomes Coalition (CalNOC) Data to Demonstrate JCAHO Compliance” presented to the American Organization of Nurse Executives Annual Meeting, October, 2003. Kathleen Tornow Chai Page 10

“Safe Patients, Safe Staff,” presented to the CalNOC Educational Conference, October, 2002.

“Hot Stuff: What’s new with JCAHO” Presented 4/18/02 for the California Association for Healthcare Quality. Presented again for the Louisiana Association for Healthcare Quality 4/11/02.

“Medical Errors and the 21st Century” presented 10/23/01 for the Iowa Association for Healthcare Quality. “ Chocolat and other Delectable Treats from the JCAHO” presented on 9/8/01 for the NAHQ Annual Conference.

“Survey Coordinators Seminar” presented on 8/29/01, a videoconference presentation for VHA West.

“The Mystical World of Data” presented on 4/3/01, to the California Association for Healthcare Quality. “Staying on Top of the JCAHO Process” presented 5/5/2000 to the Minnesota Association for Medical Staff Services. AFFILIATIONS

California Nursing Outcomes Coalition (CalNOC)

2000-2013

National Association for Healthcare Quality 1990-Present Chair, Fellowship Review Team (2013-2014),Chair, Fellowship Redesign Team (2013), Editorial Board JHQ(2011-present), Qualitative Research Editor, JHQ, (2009-2011); JHQ Research Review Panel(2008-2009), Chair, Healthcare Quality Foundation (2005-2007); Membership Director (2003-2005); Award Team (2002-2003); Nominating Team Leader (2001-2002); Nominating Committee (2000-2001); Education Team (1993-1994); Nursing Team (1992-1993) California Association for Healthcare Quality 1990-Present Co-Editor, CAHQ Journal (2007-2011); Immediate Past-President (2000-2001); President (1999-2000); President-Elect (1998-1999); Newsletter Committee (1993-1995); Education Chair, Member, and State Delegate (1990-present) Association of California Nurse Leaders Kathleen Tornow Chai Page 11

1994-Present Member

Sigma Theta Tau International, Xi Theta Chapter of National Nursing Honor Society

2008-current Counselor; Member

Nursing Quality Assurance Professionals of Southern California

1988-1995 President, Past President, Bulletin Editor, Annual Seminar Committee

COURSES TAUGHT AT CSUDH

MSN 502: Advanced Nursing Roles MSN 555: Quality Improvement in Healthcare MSN 595: Clinical Faculty Education Program BSN 494: Independent Study MSN 513: Healthcare Policy/Economics BSN 400: Health Promotion and Teaching BSN 450, 451: Leadership and Management in Nursing

REFERENCES

Furnished on Request.