General Manager Customer Service/ Administration

4500 Worth Street Philadelphia, PA 19124 Phone: 215.948-9285 Ext 104 Fax: 215.948-9284 Email: [email protected] Web: www.manufacturingonline.org

Ahmad Hijazi

Objective Resourceful visionary and savvy leader offering a rich mix of 6 years of experience in customer service, purchasing, inventory, team management, communication, marketing, human resources, monitoring, reporting and administration. Proven record creating, implementing and driving new processes that deliver winning strategies, profit improvements and dynamic solutions. Decisive and compassionate team player with over five years of progressively responsible experience and outstanding ability to cultivate relationships with customer’s suppliers, staff and executive personnel developing mutually respectful relationships.

History of Professional Experience

1) Worked as General Manager Customer Service/ Administration Ladd’s Incorporation Waynesboro VA (September 2014 – June 2016))

1) Store Manager/Owner Salem Massachusetts. (January 2013- August 2014)

2) Worked as Store Departmental Manager Metro Cash and Carry International Pakistan (November 2010 – July 2012)

3) Worked as Assistant Customer Service Manager

Metro Cash and Carry International Pakistan (October 2009 – November 2010)

Responsibilities

General Manager Ladd’s Incorporation:

 Manage; organize accepting and storing of goods to provide enough space available for the incoming goods and only the appropriate quality and amount of goods can get into the store.  Lead, train and supervise the activities of all 4500 Worthemployees Street Philadelphia, PA 19124 Phone: 215.948-9285 Ext 104 Fax: 215.948-9284 Email: [email protected] Web: www.manufacturingonline.org  Responsible for the stock kept at GR area and to check technical condition (instruments, systems, operation and emptying of pressing machines) to carry on work unhindered.

 Handling, checking filing delivery documents and personally control GR labels daily.

 Receive the physical merchandise in the dedicated area, determine the actual received quantity correctly and move the goods from GR area to sales floor  Organise pallet stocktaking, direct handling of pallets to ensure loss of pallets occur only because of wearing out.  Examine and deal with supplier complain invoice complain to certify reasons of deviances and ensure correct procedure.  Supervise cleaning of the goods acceptance area, make work and the safety requirement complain with to maintain goods acceptance area in an immaculate state and prevent accidents.  Define/ select the appropriate stock codes to deal with natural rebate

Newyork Food MArket

 Completes store operational requirements by scheduling and assigning employees; following up on work results.  Maintains store staff by recruiting, selecting, orienting, and training employees.  Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.  Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.  Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.  Ensures availability of merchandise and services by approving contracts; maintaining inventories.  Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.  Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.  Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.

Store Departmental Manager Metro Cash and Carry: 1. Operations management:  Department’s performance check on regular 4500 Worth Street Philadelphia, PA 19124 Phone: 215.948-9285 Ext 104 Fax: 215.948-9284 basesEmail: [email protected] ensure smooth operations including Web: www.manufacturingonline.org the following  In-depth check of Departments.  Operational processes and procedural checks  Seasonal activities planning check  Security tasks management  Ensure the following on the floor  Safety: food safety (HACCP), health & safety, fire safety  Product quality: preservation rules

 Personnel: staff availability.  Ensure that stock maintenance by continuous monitoring of inventory, shrinkage, create the optimum stock performance in quality, quantity and safety targeting customer segments and following the company strategy.  Manage inventories to have the right stock for the right customer at the right time, and to maximize the ROS. 2. Team Management and Communication:  Communication with Buyers and Logistics to provide buyers to share information, challenges and solutions.  Coach and train team members on existing and new concepts, technology and functionality to pave their way towards the successful achievement of the functional objectives of the team, thus playing a role in the enhancement of the technical skill set of an individual and improving the growth of an individual towards positive attitude.  Monitor performance of all team members in order to identify the difference between expected level of productivity and actual productivity.  Review and approve all the operational activities of team members.  Keep motivation level high among all team members to bring the best out of them.  Keep a conducive and learning environment among all team members in order to ensure a healthy, friendly, productive and supportive environment.  Ensure that each member is adhering to the policies and procedures announced by the management.

Assistant Customer Service Manager Metro Cash and Carry

1. Responsible for day-to-day operations, ordering stock, employees scheduling, training new employees, supervising employees, store image, profits, all controllable expenses, labor, inventory, cash, and 4500 Worthshortages. Street AlsoPhiladelphia, supervising PA 19124 daily activities Phone: 215.948-9285 and handling Ext disputes 104 Fax: between 215.948-9284 employeesEmail: [email protected] and customers Web: www.manufacturingonline.org

2. Determined stock needs, interact positively with vendors and customers, monitor receiving goods, maintain inventory and minimize waste and pilferage. Oversee and control all funds

3. Responsible for planning, scheduling, supervising, and ensure that all employees adhere to store policies and procedures.

4. Responsible for creating reports, showing the daily and monthly sales to management.

5. As a manager responsible to reports the employees' time sheets to the human resources department so that everyone is paid on time. Also helps in recruiting new employees and handles the interview process when necessary.

6. Possesses excellent customer service skills. And an extrovert skills with working with the public.

7. Responsible for working in merchandising and displaying products to help boost sales with different marketing strategies by using computer software’s.

8. Help management in achieving one of the main goals and accomplishments is to turn a profit by creating monthly budget and setting goals.

9. Responsible for implementing loss prevention, or loss due to theft, determining how much stock to order based on previous sales, controlling expenses and avoiding waste.

Organizational skills and Adjustment Quality

Excellent analytical skills and the ability to summarize disparate information in a clear and concise manner Skills in supporting staff with a variety of levels of knowledge and capabilities Strong organizational skills in order to balance competing prioritiesGood skills for counselling in communities. Ability to work independently to efficiently meet deadlines Ability to work long hours in stressful, often insecure environments. Proven team-building and team leadership skills. Oral and written communication skills to deal effectively Ability to maintain flexible schedule to allow for travel in crisis situation. An excellent relationship builder. Able to offer drive, creativity and enthusiasm. 4500 Worth Street Philadelphia, PA 19124 Phone: 215.948-9285 Ext 104 Fax: 215.948-9284 Email: [email protected] Web: www.manufacturingonline.org

Education

1) Master in Business Administration University of Arid Agriculture Rawalpindi Pakistan (2007-2009) Pakistan

2) Post Graduate Diploma in Hospitality and tourism Pakistan Institute of tourism and hotel management Pakistan (2009)

3) Diploma in Sales and Customer Service Representation Pakistan Institute of tourism and hospitality (2010) Pakistan

Training received in:

4) Beyond Conflict Management: Transforming Conversations and Relationships Weatherhead School of Management Case Western Reserve University, Ohio, USA. January 2013

5) Certificate in: Monitoring and Evaluation Advance

Redr Uk Islamabad. January 2011.

Computer skills

Excellent computer skills, including Microsoft word, excel power point processing, spread sheet programs and data base management.