Mid Term Test V2 Ans

SYS366 A & B Mid Term Test V2 Ans. Fall 2010

The test is out of 55 marks and is worth 15% of your course mark. Write all of your answers on the test paper. No aids permitted. Good luck!

Part A: Narrative McBloom Depot is a floral company whose customers are floral shops in the GTA. It is a warehouse operation that ships orders of fresh flowers to the flower shops, daily from Monday through Saturday. It is one the largest floral shipping facilities in Ontario and currently has 4 warehouses. It only deals with the supply of fresh flowers and plants. It does not provide any of the services of a flower shop, such as creating arrangements, delivering flowers to or for customers, making wreaths, etc.

McBloom has decided it wants to expand further into the Ontario market and in order to do so it wants to develop a web site which allows it to automate many of its business functions, starting with an online ordering system that will allow flower shops to place their orders for flowers online for delivery the next day.

McBloom Depot’s management considered using their own IT department to develop the system but they determined that it did not have the time or the expertise. Therefore, they have given your company the contract to develop the system for them.

Your company has sent a team of analysts to the 4 different locations of McBloom to determine the requirements for this system. There was a great deal of fact-finding that needs to be done because the current system does not have an online component and is a combination of automated and manual systems. At the different sites, the team members have observed how the current system functions, read all of the documentation available for the current system, and interviewed as many stakeholders as possible.

McBloom wants you to develop the online ordering system first. This system will take orders for flowers from all of the existing retail stores in Ontario. When these stores place an order, McBloom will ship the flowers and plants they have ordered the next day if the order is placed before 1:00 p.m. In order to do this successfully, McBloom must have accurate Inventory records at all of its warehouses so that eventually the online ordering system will have to interface with McBloom’s existing inventory system. This, however, is not part of the team’s current mandate.

The online ordering system will allow the flower shops to place orders, track orders, change orders and cancel orders. The online ordering system will also have functionality to price the orders. This will include calculating the cost for each part of the order (12 dozen long-stem yellow roses, for example), applying the taxes and the delivery charges, and producing a final total for each order. So that the flower shops know what flowers and plants are available for purchase, the system will provide an up-to-date catalogue of available products and their cost.

The online ordering system will also provide valuable information to the Marketing Department because it will track store order information. McBloom’s marketing department is very excited about being able to produce reports about store buying trends. They will be able to produce reports about which stores are buying the most flowers and plants, which stores are buying the least, as well as the most popular types of flowers and plants that are sold by each store. Once the Marketing department knows this information, they will produce mailings to stores customized to the store’s buying pattern. In other words, if one location sells mostly Roses, then the marketing department will send them information about roses (what are the most popular types, what are the new varieties, when the different varieties will be on sale and so on). As well the Marketing department can send targeted marketing pieces encouraging the stores to promote special occasions throughout the year such as Valentine’s Day, Graduation, National Secretary Day, Grandparents’ Day.

The management of McBloom Depot have asked you to make a formal presentation showing them how you understand their business works, the problems with the existing system, and the benefits of the solution that you intend to propose. Page 1 of 6 SYS366 A & B Mid Term Test V2 Ans. Fall 2010

Question 1: Problem Statement (15 marks)

Write the problem statement for McBloom Depot system that you will present to management.

The Problem of An outdated system that is a combination of automated and manual processes and will not handle the volume of orders if McBloom expands 2 marks

Affects Customers, the retail flower shops, who place orders with McBloom; McBloom who wishes to expand in Ontario,; the clerks who take the orders, the drivers who deliver the orders; the inventory department who fill and ship the orders; the Marketing Department who cannot produce store buying trends and so target marketing 3 marks

The impact of which is That McBloom does not have a system that will allow it to expand or to service the retail stores efficiently. The retail stores are not in control of their orders which leads to frustration. The employees at McBloom have to deal with dissatisfied customers which adds to job stress. The Marketing department do not know the retail stores’ buying patterns and cannot do targeted marketing so the retail stores are being underserved in terms of new product information about product that they sell and the Marketing department is wasting time and resources not knowing which stores are buying a great deal of product and which are not. 5 marks A successful solution Be a centralized database with online access through a web site. It will allow would clients to place their orders online, allow for delivery to retail shops the next day, allow the stores to track orders, change orders and cancel orders without having to go through a clerk. It will provide an up to date catalogue of available products and their cost. It will track order data so that the Marketing Department can produce trend reports and do targeted marketing.

5 marks (2 for solution, 3 for benefits)

of 6 SYS366 A & B Mid Term Test V2 Ans. Fall 2010

Question ion 2: Business Use Case Diagram (10 marks)

You are to draw a Business use case diagram showing only the functionality that the online ordering system will provide to the Marketing Department. Remember customers are the flower shops that McBloom Depot delivers to. The icons that you are to use are given here:

Association

Business Use Case Business User

GenerateStoreBuyingTrendReport

MarketingDepartment

GenerateProductSoldByStoreReport

ProduceProductInformationMailings ProduceSpecialOccasionAdvertisements

FlowerShop

(from Use Case View)

-2 for incorrect icons -1 to a maximum of 5 for use cases -1 to a maximum of 3 for actors

Question 3: Business Use Case Description (7 marks)

Choose one of the Business Use Cases you drew in the diagram above and write a business use case description for it using this template.

Business Use Case Name 1 mark

Short Description: This use case enables the actor, ...... 1 mark

Actors: 1 mark

Trigger: 2 marks

Result: 2 marks

Part B: Narrative

The Halton Police Department have decided to develop and implement a new accident processing system. The system will be able to record when accidents happen, keep records of who was involved in the accident, who was at fault, the estimated amount of the damage, the names of the insurance companies and drivers. It will notify the insurance companies so that they can process payments quickly.

You have been selected to be the analyst who needs to start gathering requirements.

Question 4: Stakeholder’s Diagram (10 marks)

Draw a stakeholders diagram showing all of the stakeholders who will be affected by the new accident processing system.

Drivers InsuranceCompanies (from Use Case View) (from Test1V3)

HaltonPoliceDepartment

AccidentProcessingSystem

AccidentVictims

Court MotorVehicleDepartment (from Use Case View)

2 marks for icons 1 mark name of system 6 marks for stakeholders 1 mark for associations

Question 5: Key Stakeholders and Users Needs (13 marks)

In the table which follows, copy the names of the stakeholders from the diagram you drew above and add their needs. Stakeholder Stakeholder and User Needs Halton Police Record driver information Record accurate accident reports Record drivers’ insurance companies Accurate records Interface with Courts Interface with the Insurance Company Ease of use Courts Accurate accident reports Interface with insurance companies Interface with Police Insurance Receive accurate information from the Police and courts in a timely manner Process payments to accident victims quickly Drivers Accurate records Accurate assessment of damage Accurate reporting of an accident Motor Vehicles Department Accurate and timely reporting of accidents Names of those at fault Penalties imposed by police Accident Victims Correct assigning of fault Accurate records Accurate estimate of damage Quick reporting of information to the insurance company Quick payment

13 marks for needs