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CCNA Collaboration CICD 210-060 Official Cert Guide First Edition

ISBN-10: 1-58714-443-3

ISBN-13: 987-158714-443-1

Warning and Disclaimer

Every effort has been made to make this book as complete and as accurate as possible, but no warranty or fitness is implied. The information provided is on an "as is" basis. The author and the publisher shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from the information contained in this book or from the use of the CD or programs accompanying it.

When reviewing corrections, always check the print number of your book. Corrections are made to printed books with each subsequent printing.

First Printing: October 13, 2015

Corrections for June 3, 2017

Pg Error – Third Printing Correction 18 Chapter 1, First Paragraph after Bullet Points Should read: Reads: Now, you might think, “If human speech Now, you might think, “If human speech uses uses frequencies between 200–9000 Hz and frequencies between 200–9000 Hz and the normal the normal telephone channel only transmits telephone channel only transmits frequencies from frequencies from 300–400 Hz, how can you 300–3400 Hz, how can you understand human understand human conversation over the conversation over the phone?” phone?”

Updated 06/03/2016 24 Chapter 1, Figure 1-25, First Row Should read: Reads: Audio Playload UDP RTP IP Data Audio Playload RTP UDP IP Data Link Link 242 Softkey Template and Phone Button Should read: Template, First Paragraph, Last Sentence Reads: Eight softkey templates are available by default, and you can create as many more as your design Seven softkey templates are available by requires. default, and you can create as many more as your design requires. 503 Glossary, softkey template, Last Sentence Should read: Reads: Eight softkey templates are available by default, and Seven softkey templates are available by you can create as many more as your design default, and you can create as many more requires. as your design requires.

Corrections for March 20, 2016

Pg Error – First Printing Correction 357 Chapter 13, Message Aging Policy and Should read: Mailbox Quotas, Second Paragraph

Reads: User storage quotas can be configured to warn users User storage quotas can be configured to when their mailbox nears the maximum allowed size warn users when their mailbox nears the (warning at 11 MB by default). Users are prevented maximum allowed size (warning at 12 MB by from sending new messages when their mailbox default). Users are prevented from sending reaches 12 MB (configurable to any appropriate new messages when their mailbox reaches value), and they cannot send or receive messages if 13 MB (configurable to any appropriate their mailbox reaches 14 MB by default (also value), and they cannot send or receive configurable). messages if their mailbox reaches 14 MB by

Updated 06/03/2016 default (also configurable).

Corrections for February 5, 2015

Pg Error Correction 59 Chapter 3, Figure 3-5, Last Two Fields Should read: Reads: Destination VLAN VLAN Destination MAC Tag Tag MAC Address Address 72 Chapter 3, First Paragraph after Bullets, Should read: Second Sentence

Reads: At the CCNA Collabortion level, Cisco has chosen to At the CCNA Voice level, Cisco has chosen to highlight two of the key QoS Categories….. highlight two of the key QoS Categories….. 119 Chapter 6, Example 6-3, Second and Third Should read: Configs Reads:

rd CME_Voice(config voiceport)# station id name 3 CME_Voice(config voiceport)# station-id name 3rd Floor Fax Floor Fax CME_Voice(config voiceport)# station-id number 5551000 CME_Voice(config voiceport)# station id number 5551000 121 Chapter 6, First Paragraph, First Sentence Should read: Reads: These are many commands to discuss in There are many commands to discuss in Example 6- Example 6-4, starting with the show 4; you can verify your own router’s T1 card setup controllers t1 command. with the show controllers t1 command.

Updated 06/03/2016 123 Chapter 6, Second Paragraph, First Should read: Sentence

Reads: After you enter the ds0-group command, the router After you enter the ds0-group command, automatically creates a voice port for each time slot the router automatically creates a voice port you provision, as you can see from the show voice for each time slot you provision, as you can port summary output in Example 6-4. see from the show voice port summary output in Example 6-5. 143 Chapter 6, Practical Scenario 1, Second Should read: Sentence

Reads: Figure 6-12 shows a commonly encountered Figure 6-12 shows a commonly encountered scenario. scenario encountered. 184 Chapter 7, First Sentence After Figure 7-14 Should read: Reads: If you were to click the Deliver button with If you were to click the Deliver button with the CCP the CCP configuration shown in Figure 7-15, configuration shown in Figure 7-14, the CCP delivers the CCP delivers the following commands to the following commands to the Cisco router: the Cisco router: 275 Chapter 10, PSTN Backup Using CAC, Third Should read: Sentence

Reads: (The QoS configurations are beyond the scope of the (The QoS configurations are beyond the CCNA Collaboration Exam.) scope of the CCNA Voice Exam.) 317 Chapter 11, Configuring Custom Presence Should read: Groups, Step 3, Second Sentence

Reads: Setting it to System Default references the Default Setting it to System Default references the Inter-Presence Group Subscription Service Default Inter-Presence Group Subscription Parameter discussed next.

Updated 06/03/2016 Enterprise Parameter discussed next. 356 Chapter 13,Voice Messaging with SRST and Should read: AAR, First Sentence

Reads: In the event that calling over the IP WAN is not In the event the IP WAN fails, calls can be possible due to WAN failure or congestion, calls can rerouted over the PSTN using Automated be rerouted over the PSTN. Alternate Routing (AAR) or Survivable Remote Site Telephony (SRST). 361 Chapter 13, First Bullet, Delete Bullet Point Replace with: and First Two Sentences . Message Urgency: Messages left by callers can all be set to Normal or Urgent, or the system can be set to Ask Callers, giving them the choice. 361 Chapter 13, First Bullet Point, Last Sentence Should read: Reads: Setting the Unidentified Callers Message Setting the Unidentified Callers Message Urgency Urgency here (in the User Template) will here (in the User Template) will apply the chosen apply the chosen setting to all users created setting to all users created with this template; you with this template; you can override this can override this setting at the individual user’s setting at the individual user’s account account under the Message Settings menu. under the Phone menu. 406 Chapter 15, Issue 4: TFTP Server, First Should read: Bullet Reads: . Check routing configuration: If the TFTP server . Check routing configuration: If the is on a different subnet than the IP phone, TFTP server is on a different subnet than validate that data is able to route between the the IP phone, validate that data is able to two subnets by placing a test device (such as a route between the two subnets by placing laptop or PC) in the voice VLAN and testing a test devoice (such as a laptop or PC) in connectivity to the TFTP server (by transferring the voice VLAN and testing connectivity files via TFTP). to the TFTP server (by transferring files via TFTP).

Updated 06/03/2016 421 Chapter 16, Foundation Topics, First Should read: Paragraph, Second Sentence

Reads: The scope of CICD requires us to keep it relatively The scope of CCNA Voice (ICOMM) requires simple, so…. us to keep it relatively simple, so…. 424 Chapter 16, Deleting Unassigned Directory Should read: Numbers Using the Route Plan Report, Step 1 Reads: Step 1. Navigate to Call Routing > Route Plan Step 1. Navigate to System > Route Plan Report. Report. 433 Chapter 16, Generating System Report, Should read: Bullet Traffic, Second Sub Bullet Reads: . Summary by Phone Number: Available to . Summary by Extension: Available to administrators. Displays call volume per specified administrators. Displays call volume per Phone Number and call types during the selected specified extensions and call types during time frame. the selected time frame. 446 Chapter 16, Perform a Restore, Step 7 Should read: Reads: . Step 7. Monitor the restore progress by . Step 7. Monitor the restore progress by navigating to Restore > Status. navigating to Restore > Current Status. 473 Answers Appendix, Chapter 4, Answer 6 Should read: Reads: 6. C 6. B 474 Answers Appendix, Chapter 11, Answer 6 Should read: Reads: 6. A, D, E, F 6. A

Updated 06/03/2016 Corrections for November 13, 2015

Pg Error Correction 445 Chapter 16, Set Up a Backup Device, Step 1 Should read: Reads: Step 1. In the DRS, navigate to Device > Step 1. In the DRS, navigate to Backup > Backup Backup Device. Device.

Corrections for November 9, 2015

Pg Error Correction 479 Appendix C, Note Should read: Reads: Note The foundation IOS commands, such Note The foundation IOS commands, such as as enable, configure terminal, and enable, configure terminal, and show, are covered show, are covered in the CCENT and in the CCENT and CCNA certification guides, which are CCNA certification guides, which are a are not covered here. prerequisite for the CCNA Collaboration certification. They are not covered here.

This errata sheet is intended to provide updated technical information. Spelling and grammar misprints are updated during the reprint process, but are not listed on this errata sheet.

Updated 06/03/2016