V&W General Fund - Data Collection

Victim and Witness General Fund End of Year Progress Report 2013-14

This report needs to be submitted to the Ministry of Justice, Services for Victims and Users Team by no later than 30 April 2014 (for September 2013 – March 2014)

Please fill in the following information:

Organisation Details

Name of Organisation: Community Security Trust V&WU Reference Number: GF/2011/248/HC

Address: Shield House, Harmony Way, London, NW4 2BZ Contacts(s): Lauren Vangeen – 020 8457 9999

Overall Success Criteria

Please insert the overall success criteria provided in your original application (or subsequently received MoJ approval to amend) Victims who feel they have received satisfactory support from CST, incidents having been thoroughly investigated.

Increased reporting - with incidents reported through the mobile incidents reporting application

Forecast Actual Two members of staff hired who are able to help to ensure that incidents are The two staff members continue to work full time at both our London being thoroughly investigated and victims feel that they have received and Manchester offices. The Incident Departments in both offices are satisfactory support from the CST. spending more time supporting victims and providing more support.

The mobile website continues to provide a very small percentage of the Increased reporting with incidents being reported through the mobile website. incidents that we receive, much lower than originally hoped.

Success Criteria 2013/14

Please insert the 2013/14 success criteria provided in your original application (or subsequently received MoJ approval to amend)

Increased incidents being reported using the mobile incidents reporting application.

Forecast Actual

Increased incidents being reported using the mobile incidents reporting The mobile website continues to slowly receive incidents reported application. through it. Uptake continues to be lower than hoped.

Introduction

In all the tables, where numbers are requested, please ensure you enter numbers only. Please do not use percentages and/or add categories to the tables. If there are categories that you think should have been included, please explain in the ‘free text’ box at the end of the form. Number of Service Users

What was the total number of individuals who have been in contact with you over the funding period, and what was their gender? Please include all individuals, i.e. anyone who has been in contact with you via a helpline, or face to face, or in groupwork, or has received a service of any kind from you via email or any type of social media (i.e. text service). Please count individuals only, not the number of times they have been in contact with you, and irrespective of whether they received any kind of ongoing service. The total number of individuals should include all those service users who are in contact with you via a helpline. As far as you are able (that is where this is known), please count repeat callers to the helpline as one individual. A separate table asks for the total number of calls to the helpline.

April – August 2013 September – March 2014

All All All All Total Existing Service Users as Total New Service Users Total Existing Service Users Total New Service Users at 1 April 2013 as at 31 August 2013 as at 1 September 2013 as at 31 March 2014

219 310

Total Existing Female Total New Female Total Existing Female Total New Female Service Users as at Service Users as at Service Users as at Service Users as at 1 April 2013 30 August 2013 1 September 2013 31 March 2014

Total Existing Male Total New Male Total Existing Male Total New Male Service Users as at Service Users as at Service Users as at Service Users as at 1 April 2013 30 August 2013 1 September 2013 31 March 2014

Note: As per previous monitoring reports, the data in the above table refers to our Resilience Programme. We can provide data on total helpline calls/emails, if desired.

Individuals identifying as either trans* or androgynous** should be included under ‘All’ in addition to the total number of male and female service users.

* The umbrella term “Trans” describes people whose appearance, personal characteristics or behaviours differ from socially accepted stereotypes about how men and women are ‘supposed’ to be. “Trans” includes, amongst many others, transsexual people, gender queers, cross dressers, and bi-gendered people, as well as people with a transsexual history who simply identify as the men and women they know themselves to be.

** The term “Androgynous” describes people identifying as either both male and female genders, or with no gender. Source of referral from other CJ and Non-CJ Agencies

How many individuals were referred to you from other CJ & non-CJ agencies since the start of the funding period? Did you receive any additional funding to provide support?

New Additional New Additional Individual funding Individual funding Service Users provided Service Users provided

Self referral 96 213

Family Member/Friend/Third Party 12 Police 64 120 Witness Care Unit Victim Support/Witness Service Local Authority Local GP

IAPT Service

Mental Health Trust

SARCs (including Crisis Workers) Domestic Violence Voluntary Sector Services Social Care

Education Services Housing Services Other

Services Delivered – Service Users

How many individuals were provided with a service? Please count the number of individuals who received these services not the number of support sessions provided.

Total no. of Individuals Total no. of individuals who who received the service received the service Advocacy (e.g. IDVA service) Ongoing Support (Counselling/Face to Face Emotional Support/ Therapeutic/phone support) Group sessions

Helpline (total number who rang the helpline)

Email Support (total number who were supported via email)

Text support (total number who were supported via text) Services Delivered – Ongoing Support Sessions

How many, and what type of services(s), were delivered? Please count the number of ongoing support sessions provided not the number of individuals. If a new individual service user received 6 sessions, then please count that as 6 sessions. If you can only provide an estimate here please give the estimate below followed by the letter E (i.e. 250E). If you do not provide a service please state N/A.

Total no. of sessions Total no. of sessions delivered delivered Advocacy (e.g. IDVA service) Ongoing Support (Counselling/Face to Face Emotional Support/ Therapeutic/phone support) Group sessions

Helpline (total number of calls to the helpline)

Email Support (total number of emails received and sent)

Text support (total number of texts received and sent)

Interventions Delivered – Service Users

How many and what type of intervention(s) were delivered? Please count the number of individuals not the number of interventions provided. If you have undertaken several information providing sessions with a service user, this counts as one individual who has received an information providing service.

Total no. of individuals Total no. of individuals Information provision Referral to another agency Signposting Other intervention (please tell us what this was)

Interventions Delivered – Interventions

How many and what type of intervention(s) were delivered? Please count the number of interventions not the number of individuals who were subject to an intervention. If you can only provide an estimate here please give the estimate below followed by the letter E (i.e. 250E). If you do not provide an intervention please state N/A.

Total no. of interventions Total no. of interventions Information provision Referral to another agency Signposting

Other intervention (please tell us what this was) Outcomes (max 600 words)*

Outcomes – Please provide evidence of the impact of services on the individual, for example how support has improved aspects of their physical and mental well-being.

An elderly landlady discovered severe antisemitic graffiti and other damage after a tenant had left a property she had rented to him. CST put her in touch with the police, provided victim support around the incident and spent a significant period of time speaking with her to ensure that she felt supported through the whole process of reporting the incident.

Progress Report (max 300 words per section)*

General progress, for example any new services you are delivering, success stories you want to share, important lessons learnt etc.

The Incident Exchange Programme with the police continues to grow and strengthen. The staff members in London and Manchester continue to work closely with victims and the police along with other Jewish organisations that we are able to refer people onwards.

Are you on track, against your original success criteria? For example, any significant changes, such as delays resulting from barriers to service delivery? And why?

The mobile website continues to have a limited reach which we had hoped in the original criteria that this would have been more successful.

Are there any risks you would like to highlight? These may be specific to your organisation or be applicable to the wider voluntary sector.

How are you developing and maintaining relationships with CJS and non-CJS agencies/organisations (inc your local Police & Crime Commissioner)?

The staff in the Incidents Department continue to work closely with the police both in London and Manchester which is how the ongoing incidents exchange continues to be successful with 184 incidents over the period of the year being reported to CST through the police.

How are you working towards your future sustainability? Please detail activities relating to seeking funding from other sources.

We continue the process of seeking alternative funding to continue the employment of the two incident investigators in London and Manchester from September 2014

In Manchester enquiries have been made with the office of the Greater Manchester Police and Crime Commissioner as to how funding could be secured.

In London CST plans has met with various representatives to try and secure funding.

Have you identified any diversity and/or equalities issues in relation to the services you are providing?

* Please note that information you provide in this report may be shared and/or may be used to help develop future policy.