Ecommerce SWD TWG Meeting Outcomes

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ECOMMERCE SWD TWG MEETING OUTCOMES

ECOMMERCE SWD TWG OUTCOMES TITLE: eCommerce SWD TWG VENUE: Teleconference EVENT DATE: 23th July 2015 START: 14:00 AEDT FINISH: 15:00

CHAIR: Brian Shepherd SECRETARIAT: Michael Serena

CONTACT: SIPO CONTACT PHONE: 1300 139 052 DECLARED ATTENDANCE: Adaequare Pty Ltd: Caseware Aust & NZ: SBR Sandeep Khurana Andreas Ong Alastair Parker

ATO: Catsoft: SuperCorp: Brendan Kee Jack Wee Ross Thompson Martin Kenseley Russell J. Mann M.Y.O.B.: Thomson Reuters: Nicky Sellick Andrew D. Smith Richard Puffe Michael Serena Andrew E. Smith Andrew Hilton Brian Shepherd Mike Behling Samson Palkuri Ted Simes Simon Chan Arosha Wickramasinghe Wendy Tse Steven Wong Sage Handisoft: Xero: Terry Seiver Ian Rundle Andrew Sprankling Leigh Green Santosh Thankachan

Please forward confirmation of your attendance to the eCommerce SWD TWG inbox if not already recorded within.

APOLOGIES: N/A

TOPIC/QUESTION OUTCOME, DECISION AND/OR ACTION AND DUE DATE

1  Roll-call conducted for SWD Introduction - Michael S  Internal staff and/or late comers invited to register attendance via eCommerce SWD TWG inbox.

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OF 5 TOPIC/QUESTION OUTCOME, DECISION AND/OR ACTION AND DUE DATE

2  Minutes of past two eCommerce SWD TWGs tabled for review Review Minutes - Michael S o Ref: 20150611 eCommerce SWD TWG Outcomes Draft v01.pdf o Ref: 20150709 eCommerce SWD TWG Outcomes Draft v01.pdf

Outcome: Minutes accepted as is without change

3  Review changes/updates to Action Items register - Ref: 20150723 Action Items – eCommerce SWD TWG Action Items.pdf Brian S  A0018 – discussion deferred and will be followed up directly with Reckon SWDs  A0007 – historic and still open; has been escalated to Chris T  A0017 – resolved and closed.

4  Review issues list - Ref: 20150723 eCommerce SWD TWG Issues.pdf Issues List -  SWDI36 – New issue around entitlement check service for ABR; Brian S o MYOB - No major concerns and identified to be logically equivalent to other workflows such as where the subsequent request depends on the previous response; similarly for the offices of State Revenue which also have comparable interactions. o Sage - No major concerns tabled; but comments that it leans towards shaping the end user product and how far ATO should dictate the UI design and shape the user experience/product would be the only question around this. o Point taken; Questions will be modified over time; which is the reason for designing this way.

 SWDI10 – Around performance figures and to be address as separate agenda item.  No other issues discussed or identified.

5  Status update published on SIPO site. Summary of updates as follows: Cloud Update - o Revised Deployment dates published Ben F . 24th July SBR Core Services . 5th August for SBR ebMS3 o Two new issues identified

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. First was requesting feedback on the workings of the cloud authorisations checks which based on feedback received followed by a review has exposed a scenario that is not catered for;  ATO thinks a change will be required for the next phase around October; but  SWDs encouraged to have looked at this issue around how the check works in order to identify how it impacts them. . Secondly; a draft communications plan was published and feedback invited by around any concerns SWDs may have.  In response to concerns raised in the past for the No Relationship Check Forms around how to allow an intermediary lodge a No Relationship Check Forms without a software id as this would fail the sender verification check o ATO is very close to resolution; and the aim of the solution is to continue to allow the lodgement of the No Relationship Check Forms by the SWD without being impacted by the cloud change. o Response acknowledged  Feedback invited around when SWDs are going to deploy and/or if any assistance is required for client transition.

6  Improving incident management process which should see more SWD Update - efficiency around resolution of incidents for SWDs Danielle W  Increased resourcing in the account management roles and engagements with SWDs  Working closely with incident management group to push through outstanding high priority incidents and working on impact assessments finalised and deployment plans organised. Information coming

7  Summary of the list of value add services - Ref: 20150709 Value Add Services - eCommerce_Planned_Deliverables V01.pdf Brian S  Planning, resourcing and allocation of tasks is still to be determined  Feedback being sought as follows: o Seeking verification that the list is of high priority to the group o Knowing the interest by SWDs for ATO to deliver these this year as well as the capability for take up o Identify any value add services not identified on this list. o MYOB – interested in services but are unable to comment on priority and/or capability at this stage; sentiment further endorsed by other SWD representatives. o Request for feedback sought via the eCommerce SWD TWG

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inbox and proposal to further discuss at the next SWD TWG as ATO do not want to be in the situation where resources are allocated and the services sit for substantial periods of time without SWDs consuming them. o MYOB – we will do our best to consume them provided they and related artefacts are produced in suitable timeframes along with 2016 deliverables; but will not consume them at the expense of the forms that need to be running when ATO turns off ELS. Rests on the ATO capability to deliver in a timely manner to give take up the best possible chance.

ACTION: MYOB offered to give feedback on what we intend to consume with approximate timeframes.

o Brian S – invited the same action of all SWDs

 Initial exposure to the Payment Plan for Individuals; the immediate in scope item for value add services –Ref: 20150709 AT015-2015-Feature- Services for eCommerces.pdf  Comments invited via eCommerce SWD TWG inbox  Floor opened for general thoughts to see if level of service granularity was appropriate to the group.  MYOB – passed comment that the document was of an extremely high quality compare to past artefacts produced for consumption.

8  Sharing of results as outlined - Ref: 20150723 eCommerce Performance Performance – Results V04.pdf Brian S  Interest expressed to have a comparison of notes on figures for EVTE performance between SWDs and ATO. o Noted that this performance did not cover EVTE; and as such we will provide information what has been happening with EVTE at the next eCommerce SWD TWG.  SWD – Question on comparison of size for the IITR with the CTR forms that were experiencing timeouts. o Highlighted that the IITR although large is a better designed form that the CTR so it’s hard to extrapolate true comparisons unless CTR examples are given o Comment that there are dramatic differences in taxonomy design that adversely affect forms and performance. o Brian stated that ATO would look to include CTR, SMSF, TRT,

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and non-trivial IDS in the next set of performance testing.  Production environment could effectively handle double the load as indicated in the performance results.  There are significant improvements that ATO can still make to dramatically improve figures.  SWD - not aware of the type of numbers coming through ELS at the moment for comparisons  Brian S - Requirement based on ELS volumes and current SBR transactions is that we want to reach a target of 35/s to give us a safety margin as well as enable us to deal with the peak. o Currently we are at about 22 transactions per second – but there are a number of significant improvements that can be made to improve throughput figures.  Putting together a pack to discuss the EVTE environment for next TWG.

9  Next meeting – 06/08/2015 as per normal 4 week cycle unless Other Items – requirement for out of session identified. Brian S o ABR business registration and maintenances functions feature set to be communicated next meeting o EVTE stability and performance  SWD – no points for agenda item 6 were addressed in this meeting and would like to ensure this item is carried into next SWD TWG – Acknowledged.  Feedback or technical queries to eCommerce SWD TWG Please copy SIPO into all communication with the eCommerce SWD TWG inbox.

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