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H2 cOrporation sustainability through balance annual report 2001 report details Our Business 2 An introduction to our business and future direction. Highlights 3 A concise view of achievements for 2000-2001. Chairman’s Report 4 Managing Director’s Report 5 Key Programs 6 Performance against targets and achievements in brief. Customers and Community 8 We exceeded our targets for communication with our customers and community involvement. Environment 12 We were awarded for excellence in environmental management. Financial Review 16 Another year of good financial management resulted in an after-tax profit of $304.9 million. Simplified Financial Statements 19 People, Safety and Health 20 sustainability A substantial decrease in the significant injury frequency rate reflected our drive for a high-performance culture. Business Development and Growth 24 Major projects progressed, including new water treatment through technology, and new assets for the State. Operations Summary 27 Water Services 28 balance Wastewater Services 29 Drainage Services 30 Irrigation Services 31 We deliver value to our customers Corporate Governance 33 The framework that ensures high standards and our shareholder by considering the of corporate behaviour. Directors’ Report 36 economic, social and environmental Biographies and a review of operations. Organisational Structure 39 impacts of the decisions we make. Structure of our business and Executive biographies. Financial Statements 41 Directors’ Declaration 68 This guides us to: Auditor General’s Report 69 Performance Indicators 70 + Be consultative and involve the Five-Year Statistical Summary 72 Principal Statistics 73 communities in which we operate; Publications and Promotional Material 75 Glossary of Terms 76 + Be market-driven and to pursue Regional Map 77 sustainable growth in domestic and utility markets; + Be a leader in environmental performance; + Be profitable and maximise our long-term value to the community. The Water Corporation delivers who high-quality water and wastewater services to 1.8 million Western we Australians spread over 2.5 million square kilometres. are: This incorporates: + 685,981 residential services + 50,049 business accounts + 255 cities and towns Through a balanced and sustainable approach we: + Generate 374 million kilolitres of high-quality drinking water + Safely treat 120 million kilolitres of wastewater + Provide drainage services over 452,081 hectares + Supply 319 million kilolitres of irrigation water + Maintain excellent standards in environmental management Water Corporation Annual Report 2001 1 our business A long-term vision is vital to our decision-making. To provide water Through a balanced approach, we remain focused on our services to the people of Western Australia, both now and for key aims: future generations, we balance the principles of economic viability • to continually improve our and social and environmental responsibility. We offer a reliable efficiency and effectiveness; supply of safe water, as well as wastewater, drainage and irrigation • to deliver value to customers; services to more than 1.8 million people, businesses and farms. direction future • to continue meeting compliance targets; In all of our operations, we strive to achieve On behalf of our owner, we are continuing • to be profitable and maximise a high level of customer service. This is to develop new business in Western Australia. long-term value; reflected in our continued commitment to This includes providing water supplies and high levels of customer communication. We related services to the mining and primary • to be recognised as a leader also have a strong focus on work safety and industries. Our commitment to research in environmental protection of the environment. From minor and innovation enables us to use new performance; and local works to large-scale projects, we keep technology and processes to improve a customers’ and environmental needs to the whole range of water services. • to strive towards a high fore. The feedback we receive has a major performance culture. We apply our extensive experience and influence on our planning and management. expertise to provide excellent custodianship Established on 1 January 1996 under of Western Australia’s $9 billion water the Water Corporation Act 1995,we operate industry asset base. Our total revenue for under a 25-year licence issued by the Office this year exceeded $1 billion, and our capital of Water Regulation. We operate and expenditure was almost half that amount, maintain: making us a significant employer and contributor to development in • 244 water treatment plants Western Australia. • 103 dams and reservoirs • 705 bores in 103 borefields • 28,862 kilometres of water mains • 96 wastewater treatment plants • 11,928 kilometres of sewers • 2,767 kilometres of drains 2 Water Corporation Annual Report 2001 HIGH LIGHTS + We achieved a profit after tax of + Substantial progress was made on almost $305 million; the $275 million Stirling-Harvey + A record capital works program of Redevelopment Scheme, which can $497 million was undertaken; now boost Perth water supplies by up to 10 per cent. It was + We issued our first Community and awarded Engineering Excellence Environment Report in March 2001; Awards, as well as a National + We upgraded our website Case Earth Award; www.watercorporation.com.au to + We continued to find innovative improve customer communication; ways to reuse wastewater, biosolids + The significant injury frequency rate (a by-product of wastewater was reduced from 25.6 to18.9 in 2001; treatment) and address the salinity problem; + We were awarded for our efforts in Occupational Safety and Health, + We achieved ISO 14001 with the Bulk Water and Wastewater Environmental Management System Division and the Woodman Point (EMS) certification for many of our Alliance Project (WA21) achieving a business units; Gold WorkSafe Award and all + We achieved a Best Practice Regions achieving either Gold or Environmental Licence from the Silver Awards. Two certifications to Department of Environmental AS4801:2000 were also achieved; Protection for our Woodman Point + We raised the profile of research wastewater treatment plant; and and development within the + We successfully passed our second Corporation, linking it directly to the Water Resources Minister Dr Judy Edwards opens the operational audit and met all of our 106km Stirling Trunk Main from Stirling Dam to Rockingham, strategic direction of the business; statutory requirements. with Water Corporation Managing Director Dr Jim Gill Results and Statistics at a Glance 2000-2001 1999-2000 1998-1999 1997-1998 Total Revenue ($m) 1,024 1,004 931 903 Return on Fixed Assets (%) 4.3 4.2 4.1 4.0 Return on Equity (%) 3.8 3.9 3.3 3.3 Profit after Tax ($m) 305 312 261 254 Capital Investment ($m) 497 458 351 296 Total Assets ($m) 9,457 9,174 8,918 8,710 Number of properties served (water) 802,964 787,351 774,386 764,256 Water production (megalitres) 374,434 339,190 325,600 353,009 Number of wastewater services 637,070 613,936 593,726 567,158 Reliability - customers with no interruption to water supply greater than one hour (%) 90 92 93 90 Reliability - properties not affected by wastewater overflows (%) 99.9 99.9 99.9 99.8 Employees (FTEs) 2,158 2,106 2,097 2,032 Significant injury frequency rate 18.9 25.6 28.1 36.1 Lost-time injuries / million hours worked 4.3 8.6 7.0 8.0 Customers per employee 795 792 772 763 Water Corporation Annual Report 2001 3 chairman’s report “In keeping with our focus on sustainability through balance, we have retained a significant emphasis on environmentally-driven projects” While being able to report another Despite the supply pressures, the So far, more than 70 kilometres of the successful year, the Water Corporation is Corporation continues to place great Goldfields pipeline have been refurbished continuing to meet the management and emphasis on water quality. Construction of using this technique, at less than half the cost financial challenges associated with changing the world’s first MIEX plant began during of new replacement pipe. Ten Silver and 80 rainfall patterns, increasing environmental the year, at the Wanneroo groundwater Bronze awards were also presented to demands, often costly regulatory treatment plant. This new Australian- employees for their innovative achievements. requirements, and many other issues which developed process will reduce organics in I’m pleased to report another excellent year emerge from time to time. That we have the water and should help alleviate any of financial performance. The Corporation is been able to achieve another productive taste, odour and hardness problems reporting an after tax profit of $304.9 year comes from applying a balanced associated with some of Perth’s northern million. As a result of the year’s operations, approach to ensure sustainable outcomes - suburb supplies. we will return some $396 million to the environmentally, economically and socially. State of Western Australia. Our customers are now starting to see the Focus on Research In its turn, the Government has returned value of the Corporation’s commitment to a There have been significant advances in the $225.9 million to the Corporation for major capital works program that is area of research and development. A new Community Service Obligations - to contributing to greater resource security for Head of Research and Innovation has been subsidise non-profitable services we provide, the Perth metropolitan area, and improving appointed,