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SOUTHEAST REGION NEWSLETTER Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, North Carolina, Puerto Rico South Carolina, Tennessee, US Virgin Islands, Virginia, West Virginia Message From Your Delegate I N T H I S I S S U E Hello fellow SEHAM members!

MESSAGE FROM YOUR DELEGATE I hope that you all had a great Summer. Can you even believe that we are already approaching October? I don’t know about NAHAM AFFILIATES you, but Fall is my favorite time of the year! I think most of our Patients are ready to move out of the HOT summer BECOME A NAHAM PROCTOR months and in to the cooler stew and soup making weather! NEWLY CERTIFIED (Here in Arkansas we actually broke a record for the most days in September over 90 degrees!) We have a bunch of great MEMBER REFERRAL PROGRAM meetings coming up and if you can get away for any one of NEW MEMBERS them, I promise you that it will be well worth your time. NAHAM is a great organization, has the tools, and answers for NAHAM CONNECTIONS most of the issues that we face. I challenge you to choose just one topic and research it on the NAHAM site. I guarantee that MEMBERSHIP DISCOUNT you will find your answer or get information that will help you MARKETPLACE troubleshoot or solve what you are facing. Please also remember that you can send a simple email and get great NAHAM ACCESS FORUM suggestions, and answers from fellow members that have CERTIFICATION PREPARATION already faced what you are facing now. One of the biggest challenges that I am facing currently is to find a way to CAREER CENTER increase membership for our local chapters. I am actually reaching out to all of you for any ideas or suggestions??? VYNE WEBINAR PLEASE? Joining your state chapter is so beneficial and WE can only make a difference together! Please take note of some of our upcoming meetings and try to attend if you can?

C O N T A C T Y O U R R E G I O N A L D E L E G A T E : C H E R Y L B U C Z , C H A A , C H A M , M A I N R E G / B I C S U P E R V I S O R P A T I E N T F I N A N C I A L S E R V I C E S B A X T E R R E G I O N A L M E D I C A L C E N T E R | M O U N T A I N H O M E , A K | C B U C Z @ B A X T E R R E G I O N A L . O R G | ( 8 7 0 ) 5 0 8 - 7 0 5 4 S E P T E M B E R 2 0 1 9

Message From Your Delegate (continued) Georgia- GAMA /Contact Yolanda Miller [email protected] (706) 509-3083 October 2, 3, and 4 Great Wolf Lodge!! LaGrange, GA

Tennessee-TAHAM/Contact Maxine Wilson [email protected] (865) 898-7097 October 9, 10, and 11th Black Bear Inn & Suites Gatlinburg TN

Mississippi MSAHAM/Contact Crystal Knox [email protected] (662) 377-3945 Crystal Bouchard (662) 615-2581 October 23, 24, &25th Golden Nugget Biloxi, MS

Look for more information on the NAHAM website for upcoming meetings from:

Adrianne Stimson – Virginia Cheryl Bucz ARKHAM “tentatively” November 15 Location TBA

I look forward to hearing from you!

Cheryl Bucz / [email protected] NAHAM Southeast Delegate Baxter Regional 624 Hospital Dr Mountain Home, Arkansas 72653 Phone (870) 508-7054 Fax (870) 508-7878 Cell (870) 656-0670

C O N T A C T Y O U R R E G I O N A L D E L E G A T E : C H E R Y L B U C Z , C H A A , C H A M , M A I N R E G / B I C S U P E R V I S O R P A T I E N T F I N A N C I A L S E R V I C E S B A X T E R R E G I O N A L M E D I C A L C E N T E R | M O U N T A I N H O M E , A K | C B U C Z @ B A X T E R R E G I O N A L . O R G | ( 8 7 0 ) 5 0 8 - 7 0 5 4 S E P T E M B E R 2 0 1 9

NAHAM’s Partnership with Affiliate Organizations NAHAM is proud to support our state and regional affiliate organizations. We understand the value of being able to receive education and networking locally and appreciate the work of affiliate organizations to provide those opportunities to Patient Access professionals. While affiliate organizations don’t have any formal relationship with NAHAM (we don’t provide financial assistance or have any authority over activities in the affiliate organizations), we’re proud to provide support and assistance to our affiliates. The support we provide includes:

The NAHAM Affiliate Toolkit and supporting resources including sample bylaws, articles of incorporation and conference planning resources Access to a NAHAM regional delegate to serve as liaison to the State Association. The regional delegate will serve as a point of contact to keep state leadership informed of NAHAM activities, to provide support and guidance and to solicit input and feedback from affiliate leaders NAHAM review of affiliate organization bylaws to provide recommendations when needed; (please note that NAHAM does not have the authority to approve or insist on bylaws changes) Promotion of affiliate events on the NAHAM website calendar Participation in the NAHAM Affiliate Advisory Council, with quarterly conference calls to provide updates on NAHAM activities and to allow affiliate leaders to communicate with each other. Access to a State Leaders’ discussion forum on the NAHAM website Ability to apply for NAHAM contact hours for affiliate organization meetings for no cost A speaker database The NAHAM Ambassador, Maxine Wilson, to assist with all aspects of running an affiliate, from getting started to planning conferences to recruiting members.

NAHAM is committed to providing education, networking and career resources for Patient Access professionals, and we’re happy to support affiliate organizations as part of this effort. Become a Proctor!

Help others in your facility and your area become CHAA and CHAM certified by becoming a NAHAM proctor. All proctors must work in the healthcare industry, be in a management role and cannot directly supervise any of their candidates. Becoming a proctor is easy and the entire process takes less than an hour! All proctors are required to complete the NAHAM Proctor Webinar and the Proctor Attestation form. You can find all the proctor information on the NAHAM website.

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Congratulations to NAHAM's Newest

Certificants! (As of July 2019) Newest CHAAs:

Michelle Aguilar, Christus Santa Rosa Hospital, San Antonio, TX Jendaiya Allen, UVA Medical Center/Health System, Charlottesville, VA Pamela Allen, Riverside Health, Newport News, VA Tonya Allshouse, Riverside Behavioral of Riverside Regional Medical Center, Hampton, VA Jennifer Andrade, Sarasota Mem. Hospital, Sarasota, FL Michael Arango, Health System Solutions, Miami, FL Diane Aryeetey, Fairfax/INOVA, Falls Church, VA Keonna Askew, Emory University Hospital Midtown, Atlanta, GA Carol Baca, Inova Health Care System, Alexandria, VA Crystal Baker, Union Medical Center, Union, SC Meshon Banks, RHIA, Emory Healthcare, Atlanta, GA Kelly Gandy, The MetroHealth System, Cleveland, OH Kayla Barbour, Centra Health - Patient Access, Lynchburg, VA Elizabeth Germain, Baptist Health South Florida/Health System DeShanna Barfield, CHKD, Norfolk, VA Solutions, Miami, FL Taylor Beaubien, INOVA, Falls Church, VA Nicole Gibson, University of Virginia Medical Center, Charlottesville, VA Linda Beck, Baptist Medical Center, Jacksonville, FL Scottie Gillespie, Centra Health - Patient Access, Lynchburg, VA Antoniette Bell, Piedmont Healthcare, Atlanta, GA Shemeka Gipson, baptist memorial - GT, Columbus, MS Tim Benefield, BMH Union County, New Albany, MS Caprice Gradney, Novant Health, Manassas, VA Indira Bither, Baptist Health South Florida/Health System Solutions, Alicia Grayson, Novant Health Northern Va. Psychiatric Associates, Miami, FL Manassas, VA Jennifer Bloomer, Student/CFCC, Wilmington, NC Kimberly Green, Providence Hospital, Mobile, AL Leigh Bost, Aiken Regional Medical Center, Aiken, SC Domineek Green, Cape Fear Community College, Wilmington, NC Debra Bramlett, Baptist Health Care, Pensacola, FL Wajhiyah Harrison, Riverside, Newport News, VA Mallory Brantly, Willis Knight Pierremont, Shreveport, LA Samantha Hart, Baptist Hospital, Pensacola, FL Alysia Braxton, Riverside Regional Medical Ctr, Newport News, VA Melanie Hedrick, Augusta Health, Fishersville, VA Shemiah Brewington, Riverside Health System, Newport News, VA Amy Howe, CHKD, Virginia Beach, VA Yvonne Brooks, Baptist Medical Group, Memphis, TN Heather Huber, Wilmington, NC Kandace Burke-Thompson, Emory Johns Creek Hospital, Johns Creek, GA Tabatha Ives, Baptist Healthcare, Pensacola, FL Lauren Burns, Baptist Health, Jacksonville, FL Wayne Jackson, White River Health Systems, Mountain View, AR Kelly Burrell, MGC Hematology Oncology, Spartanburg, SC Felicia Jackson, OLOL Assumption, Napoleonville, LA Vanessa Caballero, Fairfax Hospital/INOVA HEALTH SYSTEMS, Falls Sierra Jackson, Baptist Memorial Hospital, Collierville, TN Church, VA Elane Janz, Cape Fear Community College, Wilmington, NC Jules Cadet, Baptist Health Care, Pensacola, FL Stacy Jean-Philippe, Baptist Health Medical Center, Jacksonville, FL Debra Calabretta, University of Virginia Health System, Charlottesville, VA Bridgette Johnson, Centra Health - Patient Access, Lynchburg, VA Mariana Calarese, Baptist Medical Center, Jacksonville, FL Gunisha Jolla, OUR LADY OF LAKE REGIONAL MEDICAL CENTER, Baton Natasha Carroll, BMG, Memphis, TN Rouge, LA Amy Carter, Carilion Clinic, Rocky Mount, VA Terri Jones, Augusta Health Patient Access, Fishersville, VA Jamecca Chapman, RHS Revenue Cycle Customer Service Center, Newport Annie Justice, BMH - Booneville, Booneville, MS News, VA Vanessa Kaparos, RHS Revenue Cycle Patient Access, Newport News, VA Sheila Childers, NEA Baptist Memorial-Jonesboro, Jonesboro, AR Jessica Kilbourne, OUR LADY OF LAKE REGIONAL MEDICAL CENTER, Michelle Chouloute, Sarasota Mem. Hospital, Sarasota, FL Baton Rouge, LA Morganna Ciffarelli, Sarasota Mem. Hospital, Sarasota, FL Jae Kim, Inova Fairfax Hospital, Fairfax, VA Vivian Cooper, RHS, Newport News, VA Lyubov Lazurka, Wellstar Cobb Hospital, Austell, GA Katharine Cronk, Patient Access Representative, Fishersville, VA Jasmine Lee, Wilmington Health, Wilmington, NC Eleanor Davenport, RHS, Newport News, VA Ebony Leonard, Baptist Hospital Pensacola, Pensacola, FL Danielle Davis, Baptist Medical Group, Memphis, TN Margo Leopard, Augusta Health Patient Access, Fishersville, VA Ladajah Dickerson, RHS, Onancock, VA Danielle Liptak, Work from home, Leland, NC Antoine Dodson, Emory Healthcare, Atlanta, GA Davina Lovelace, Wellstar Health System, Austell, GA Alyse Easdale, Baptist Health System Inc, Jacksonville, FL Jeanice Luneau, Arkansas Children's Hospital, Little Rock, AR Alena Edmond, Cabrini Hospital, Alexandria, LA Bridget Maddox, Childrens Healthcare of Atlanta, Atlanta, GA Justina Farrior, New Hanover Regional Medical Center, Wilmington, NC Lina Manovacia Nguyen, Gwinnett Hospital System, Inc., Lawrenceville, Kate Feinberg, Sarasota Mem. Hospital, Sarasota, FL GA Leah Fleming, , Warrenton, VA Michelle Massey, Tampa General Hospital, Tampa, FL Sonia Fonseca, Health System Solutions, Miami, FL Stephanie Mathis Pope, Health First, Inc, Rockledge, FL Kathleen Francis, Cape Fear Community College, Wilmington, NC Malorie McLaughlin, NEA Baptist Hospital, Jonesboro, AR

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Newest CHAAs: (Continued) Newest CHAMs:

Courtney McCullough, Arkansas Children's Hospital, Little Rock, AR Rondia Bailey, Conifer Health Solutions, Mt. Pleasant, SC Paige McCusker, UVA Health System, Charolttesville, VA Adrienne Campbell, SCI Solutions, Cumming, GA Winnie Meehan, Baptist Health Corporate Offic, Gulf Breeze, FL Kyle Crosswell, Health First, Inc., Melbourne, FL Luz Mendez, RHS, Newport News, VA Loretta Easley, University of Mississipp Medical Center, Clinton, MS Michelle Merced, Fairfax Hospital/INOVA HEALTH SYSTEMS, Fairfax, Michelle King, Health First, Inc, Cocoa Beach, FL AL Melody McKamey, NARMC, Harrison, AR Angela Mizell, Spartanburg Medical Center, Greer, SC Amy McNeal, Riverside Regional Medical Center, Newport News, VA Kara Moore, NEA Baptist Memorial Hospital, Jonesboro, AR Melissa Olson, Mercy Hospital Northwest Arkansas, Bella Vista, AR Sharron Morgan, RHS, Newport News, VA LaVonne Pettie, Riverside Health System, Newport News, VA Rebecca Morgan, Our Lady of Lourdes Regional Medical Center, Haley Sanders, Willis Knighton Health Systems, Shreveport, LA Lafayette, LA Martha Steele, Health First, Inc., Palm Bay, FL Erica Morris, Columbia Heart, Columbia, SC Adrienne Stimson, University of Virginia Health System, Craig Morris, St. Bernardine Medical Center, Jonesboro, AR Charlottesville, VA Theresa Morrison, St. Francis Medical Center, Monroe, LA Brandie Thornton, Riverside Health System, Newport News, VA Jennifer Munson, Baptist MD Anderson Cancer Center, Jacksonville, FL Tiffane Ulsh, RHS, Newport News, VA Tammie Murchison, Christus Jasper Memorial Hospital, Jasper, TX Patricia Murray, Alexandria, VA Lesa Norford, UVA Medical Center/Health System, Charlottesville, VA Antoinette Odom, Baptist Healthcare, Pensacola, FL Ashley Perkins, Jellico Medical Center, Jellico, TN Deborah Petronella, BMDA Cancer Center, Jacksonville, FL Patty Pippin, Baptist healthcare, Pensacola, FL Bailey Powell, Indian River Medical Center, Vero Beach, FL Mina Prophitt, Tift Regional Medical Center, Tifton, GA Kristen Randall, Baptist Hospital Pensacola, Pensacola, FL Kieykeisha Ricks, SFMC, Monroe, LA Deanna Ridgeway, Inova Fairfax Medical Campus, Falls Church, VA Renavia Roberts, Eckerd Connects, Lafayette, LA Katina Robinson, Tift Regional Medical Center, Tifton, GA Bernice Rooks, LCMC Health System, New Orleans, LA Melissa Salamon, SMH, Sarasota, FL Crystal Shipley, St Francis Medical Center, Monroe, LA Cindy Simmons, NEA Baptist Memorial Hospital, Jonesboro, AR Zoriah Smith, RHS, Newport News, VA Lyndsey Smith, Double Aught Injury Lawyers, Greenville, SC Shanta Spradlin, Cape Fear Community College, Wilmington, NC Michele Stephens, Baptist Health, Jacksonville, FL Emily Stone, Lower Cape Fear Hospice, Wilmington, NC Traci Sweat, Our Lady Of Lourdes Women's and Childeren's Hospital, Lafayette, LA Tracy Thompson, Navicent Health Medical Center, Macon, GA Victoria Tillman, Baptist Health Medical Center, Jacksonville, FL Anita Turner, Iredell Memorial Hospital, Statesville, NC Taneshia Turner, Our Lady of the Lake Hospital, Baton Rouge, LA Angela Turner, Centra Health - Patient Access, Lynchburg, VA Gabriela Velazquez Rosado, AdventHealth, Apopka, FL Ashlee Villneurve, Woman's Hospital, Baton Rouge, LA Shayla Waddell, Lower Cape Fear Hospice, Wilmington, NC Gwendolyn Wagner, Wellstar Paulding Hospital, Hiram, GA Tiara White, University Health System, Augusta, GA Yavette Wilburn, Hollis Cobb Associates, Duluth, GA Jessica Williams, Spartanburg Regional Hospital System, Spartanburg, SC Kaye Williams, Baptist Medical Group, Memphis, TN Felecia Wilson, RHS, Newport News, VA Alex Wilson, Sarasota Memorial Health Care System, Sarasota, FL Jasmine Wilson, Jack Hughston Memorial Hospital, Phoenix City, AL Bridget Witt, Cookeville Regional Medial Center, Cookeville, TN Stacy Wooten, Baptist Medical Group, Memphis, TN

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Participate in NAHAM's Membership Referral Program NAHAM's Referral Program encourages our members to get the word out on what NAHAM can do for patient access professionals. By spreading the word about NAHAM, you not only expand the NAHAM community by communicating valuable information and resources to those who may be unaware of these valuable benefits, but you also make yourself eligible for a reward! Click here to learn how to participate. Each time you recruit a new NAHAM member, you will receive an Amazon gift card from NAHAM. It's that simple! For each Active Member you refer: $15 gift card For each Associate Member you refer: $5 gift card Now, in addition to receiving a gift card, every new member that you refer will enter you into a year-end drawing for a prize worth $500! The more members you refer, the more chances you'll have. Get one entry per referral for referring 1 to 9 new members and get 2 entries per referral for referring 10 or more new members. The top 10 referrers will be announced in an email to the NAHAM membership in early 2020. The year-end winner can choose from: $500 Visa gift card Xbox One X gaming system Bose headphones and Bluetooth speaker Cleveland travel package -Three hotel nights, restaurant voucher, and free conference registration for NAHAM's 4 46th Annual Conference in Cleveland, OH Welcome New Members!

Joni Booth, UF Health Shands Hospital, Gainesville, Florida Ramona Bradley, Our Lady of Lourdes Medical Center, Lafayette, Louisiana Maria Jones, Piedmont Fayette, Marietta, Georgia LaDeidra McGowan, Madison Parish Hospital, Tallulah, Louisiana Lashonda Thompson, Wellstar, Marietta, Georgia Brandon Webb, Accretive Health, Mount Juliet, Tennessee

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We are proud to release NAHAM Connections, your online resource for Patient Access news and insights! The new, user-friendly online platform features original content from NAHAM that helps you stay up to date on the latest Patient Access trends and opinions from Patient Access professionals. Access NAHAM Connections from your computer, tablet or smart phone!

NAHAM Connections will be updated monthly with select current and past Access Management Journal articles as well as other NAHAM and industry articles.

NAHAM Connections content will focus on topics of importance to you: Career Development & Leadership Revenue Cycle Operations Healthcare Regulations Patient Experience & Engagement Member Benefit Alert: Membership Savings Marketplace

NAHAM has added a brand NEW benefit for our members! We are pleased to announce that we have partnered with Beneplace to provide NAHAM members with special perks and discounts through our own members’ savings site. Starting now, you can start saving money on hundreds of brands you already know and love. Check out the NAHAM website to find how to get started!

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Get advice and share resources with fellow NAHAM members - check out the NAHAM Access Forum!

The NAHAM Access Forum is an easy, interactive way to ask questions, share resources and connect with your fellow NAHAM members. Visit this members-only benefit on the NAHAM website to see what’s already been discussed and pose your pressing questions. Be sure to click on “Forum Actions” in the upper right corner of the page – you can sign up for instant notification to receive an email when new items are posted, or a digest to get a weekly recap of posts.

NAHAM Has You Covered: Check Out These Certification Tools

Need help preparing for your CHAA or CHAM exam? NAHAM offers a lot of great resources to help get you exam ready. Check out all of our certification preparation materials here on the NAHAM website! Here are a few:

CHAA Online Preparation Course CHAM Study Guide NEW! CHAA Certification Preparation Bundles NEW! CHAM Certification Preparation Bundles

C O N T A C T Y O U R R E G I O N A L D E L E G A T E : C H E R Y L B U C Z , C H A A , C H A M , M A I N R E G / B I C S U P E R V I S O R P A T I E N T F I N A N C I A L S E R V I C E S B A X T E R R E G I O N A L M E D I C A L C E N T E R | M O U N T A I N H O M E , A K | C B U C Z @ B A X T E R R E G I O N A L . O R G | ( 8 7 0 ) 5 0 8 - 7 0 5 4 S E P T E M B E R 2 0 1 9

Take Advantage of NAHAM Career Center

The NAHAM Career Center offers members a number of advanced features - the most important being the job board which is designed for those seeking positions in patient access services. We offer a job alert system that notifies job seekers by email of new opportunities matching their search criteria. This means job seekers will never miss new opportunities! By providing both active and passive job seekers the ability to anonymously post their resumes, our service allows job seekers to stay connected to the employment market while maintaining full control of their confidential information.

The online career center also offers many features to employers seeking to fill open positions. Employers also have the ability to create a free company profile, explaining their organization and the work environment in detail.

Click here to visit the NAHAM Career Center today!

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Enhancing Quality of Face-to-Face Encounters for a Better Consumer Experience

Sponsored by Vyne Medical Thursday, October 10, 2019 1:00 pm - 2:00 pm EST

Join Vyne Medical for a complimentary webinar on Thursday, October 10, from 1pm – 2pm ET. Floyd Health will share its innovative strategy to ensure the quality of patient encounters in registration. Floyd has implemented face-to-face recording from Vyne Medical and a QA process to score the quality of these face-to-face interactions. Representatives are scored in 7 key areas, and monthly quality scores aggregate into annual reviews. Over a period of 18 months, Floyd’s Patient Access team has improved its quality metric from 70 percent scoring a C or below to 90 percent scoring an A in the last two months. The team has achieved this while exceeding goals for collections. Don’t miss this opportunity to learn about Floyd Health’s quality review program and outcomes in patient experience, staff support, compliance and more.

Learning Objectives 1. Evaluate a comprehensive quality review program for Patient Access and its impact on patient experience, point of service collections and denial management. 2. Consider the use of face-to-face recording to hardwire best practices in patient financial communication. 3. Discuss criteria used to score the quality of patient interactions in pre-service and at the point of service.

Presenters Yolanda Miller, Director of Patient Access Services, Floyd Health Scott Overholt, Chief Development Officer, Vyne Medical

Earn NAHAM Contact Hours This webinar provides one (1) NAHAM-approved contact hour and is offered at no cost to both members and non-members.

C O N T A C T Y O U R R E G I O N A L D E L E G A T E : C H E R Y L B U C Z , C H A A , C H A M , M A I N R E G / B I C S U P E R V I S O R P A T I E N T F I N A N C I A L S E R V I C E S B A X T E R R E G I O N A L M E D I C A L C E N T E R | M O U N T A I N H O M E , A K | C B U C Z @ B A X T E R R E G I O N A L . O R G | ( 8 7 0 ) 5 0 8 - 7 0 5 4