THE AIRPORT

OPERATOR THE OFFICIAL MAGAZINE OF THE AIRPORT OPERATORS ASSOCIATION

Features AOA DINNER 2016 NORTHERN LIGHT AOA and Orbis – 10 year partnership SCREENING CENTRAL AVIATION SECURITY Transport Security Expo SPRING 2016 Redline Assured Security 2

THE AOA IS PLEASED TO WORK WITH ITS CORPORATE PARTNERS, AND GOLD AND SILVER MEMBERS

Corporate Partners

Gold

Silver

WWW.AOA.ORG.UK ED ANDERSON Introduction to the Airport Operator THE AIRPORT DfT’s Aviation Policy Framework, first OPERATOR published in 2013; and we will be calling THE OFFICIAL MAGAZINE OF THE AIRPORT OPERATORS ASSOCIATION for Lord Adonis’s new independent National Infrastructure Commission AIRPORT OPERATORS ASSOCIATION to push for progress on integrated transport projects with medium and Ed Anderson long term time horizons, essential for Chairman sustainable airport growth. Darren Caplan Chief Executive On a positive note, passenger numbers Peter O’Broin have been increasing steadily since Policy Manager the start of the economic crisis in Tim Alderslade 2007 and now stand at near-record Public Affairs & PR Director Can I welcome readers to the first levels and that is a trend that we hope Roger Koukkoullis edition of the Airport Operator for will continue long into the future. Operations, Safety 2016, which is published to coincide Government forecasts suggest that & Commercial Director with our Annual Dinner at the demand for air travel will see numbers Sally Grimes Grosvenor House Hotel in London. up from 238 million in 2014 to more Events & Member This event is always a memorable than 445 million by 2050; and freight is Relations Executive evening and the AOA team and I look set to grow too. Such increases mean Patricia Page forward to you joining us to celebrate that the aviation sector will need to Executive Assistant another eventful year in aviation. work hard to ensure that we can meet & Office Manager that demand, while also delivering on Leonie Martin 2016 is likely to be a landmark year the commitments that we have made Accounts for our sector. We expect record – through the Sustainable Aviation numbers of passengers over the next coalition – to grow without increasing Avni Patel 12 months, and we are lobbying hard carbon emissions and noise impacts. Accounts Assistant on a number of policy fronts to help grow the sector further. In addition to all this, the AOA will AIRPORT OPERATORS ASSOCIATION continue to press the case for lower 3 Birdcage Walk, London SW1H 9JJ This year we need an end to decades APD and visa rates, an appropriately of delay from successive Governments funded Regional Air Connectivity on addressing the capacity crunch Fund to help smaller airports, T: +44 (0)20 7799 3171 in London and the South East, and an enhanced security regime for E: [email protected] so we are of course pleased that outbound passengers, a better F: +44 (0)20 7340 0999 Ministers have put on the record their welcome at the border for inbound W: www.aoa.org.uk view that they agree with the Airports visitors, and regulation for the sector Commission’s assessment that which is effective but proportionate. capacity needs to increase. We know Gary Mason that there won’t be a decision on In summary, let us hope that 2016 will Editor where an additional should be be the year when the Government

built until the summer at the earliest, signals clearly that such aviation but now is the right moment for the growth is in the national interest and THE AIRPORT OPERATOR Government to make its choice. will receive the necessary long-term MAGAZINE IS PRODUCED BY policy support that will help to ensure We also need to focus national aviation that aviation continues to be one of policy on making better use of existing the great UK success stories. Shimon Speigel capacity, to the benefit of all UK Creative Director airports, ensuring the country has In the meantime, we thank all our Jessica Horton the integrated transport connectivity airports, Corporate Partners and Gold, Graphic Designer it needs in the future. This includes Silver and Associate Members, for GENIUM ensuring the Government prioritises their support for the AOA. The AOA Studio 27 surface access to and from our team are excited to be working with Quadrant Business Centre airports, as well as modernising the you all again during 2016. 135 Salusbury Road UK’s airspace to cope with increased London NW6 6RJ demand in the years ahead. I look forward to raising a glass with T: +44 (0)20 7089 2622 you at the AOA Dinner! E: [email protected] In the coming months we will be W: www.geniumcreative.com pressing Ministers to update the Ed Anderson, AOA Chairman Here to help you with HBS Standard 3

MARTIJN KOUDIJS PETE COLLINS PETE BARNFIELD MARK GILBERT AIRPORT NEEDS ENGINEERING SYSTEM DESIGN BAGGAGE IT

GARY MCWILLIAM ALEC GILBERT COLIN MARNANE SERVICE DELIVERY CUSTOMER SOLUTIONS INSTALLATION

HBS Standard 3 baggage security requirements are a challenge facing UK airports. As the world leader in HBS Standard 3 solutions we have created the UK’s leading team to help you: Vanderlande Industries UK Ltd Integration House, 1 Mondial Way, Design an integrated solution that fits your airport needs >> Harlington, Hayes, UB3 5AR, >Achieve right-first-time installation into live operations > T +44 208 283 0100, >Maximize value for your business through partnership > E [email protected]

> vanderlande.com

MOVING YOUR BUSINESS FORWARD 5

Here to help you with HBS Standard 3

MARTIJN KOUDIJS PETE COLLINS PETE BARNFIELD MARK GILBERT AIRPORT NEEDS ENGINEERING SYSTEM DESIGN BAGGAGE IT

GARY MCWILLIAM ALEC GILBERT COLIN MARNANE SERVICE DELIVERY CUSTOMER SOLUTIONS INSTALLATION WELCOME ED ANDERSON – AOA Chairman ADDRESS ROBERT GOODWILL MP – Aviation Minister LOYAL TOAST ROBERT SINCLAIR – AOA Vice Chairman RESPONSE BRIAN CONLEY

MENU STARTER Porcini mushrooms, Golden Cross goat’s cheese, thyme & roasted red onion tart, tomato & broad bean salad

MAIN Rump of lamb and braised lamb neck fillet, buttered gem lettuce, celeriac puree, fondant potato, Tewkesbury mustard sauce

Vegetable pithivier, nigella seeds, spiced puy lentils, light curried coconut & coriander sauce

HBS Standard 3 baggage security requirements are a challenge facing UK airports. As the world leader in HBS Standard 3 solutions we have created the UK’s leading team to help you: DESSERT Vanderlande Industries UK Ltd Chocolate & raspberry torte, lemon ripple sorbet, raspberry sauce Integration House, 1 Mondial Way, Design an integrated solution that fits your airport needs >> Harlington, Hayes, UB3 5AR, >Achieve right-first-time installation into live operations > T +44 208 283 0100, >Maximize value for your business through partnership Coffee and petits fours > E [email protected]

For highlights from last year’s dinner and 2015 in the aviation industry click here > vanderlande.com

TOGETHER WITH OUR CORPORATE PARTNERS

MOVING YOUR BUSINESS FORWARD THE AIRPORT OPERATOR SPRING 2016 6

AOA DINNER – AOA AND ORBIS, PARTNERING FOR 10 YEARS

his year sees the AOA donate their time to train eye care which does so much good work celebrating 10 years of teams across Asia, Africa and Latin around the world. Attendees to the Tpartnership with Orbis and America. The charity also has over AOA Dinner are once again asked its Flying Eye Hospital. Since 2005, 40 long term programmes which to dig deep to support this worthy raffle competitions held at the strengthen hospitals, screen for and cause – and we wish everyone good AOA Dinner have raised more than treat eye diseases and educate rural luck in the raffle! £85,000 – and this year we hope communities in eye health. You can to raise even more! see a video of their work here. “We would like to thank in particular the generosity of Air Europa, British Orbis is an international Darren Caplan, AOA Chief Airways, and Virgin development organisation dedicated Executive, said: “This is the 10th Atlantic for donating such fantastic to saving sight worldwide. Their year we have partnered with Orbis, raffle prizes. It is sincerely appreciated volunteer doctors and nurses to help fund its Flying Eye Hospital, by all at Orbis and the AOA.” 

At this year’s AOA Dinner the raffle prizes are:

Two return Business Two return Club Class Two return tickets to any Two return Premium Class tickets to select tickets to New York United Airlines hub city in Economy tickets to destinations the US New York

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Facts and figures

Blindness is a global issue – 285 a fully equipped mobile teaching million people in the world are hospital built inside an aircraft. On visually impaired – 80% could board is a 48 seat classrooms well be avoided or cured and 90% of as an operating theatre staffed these people are in developing with volunteer surgeons and countries where eye care facilities nurses, with volunteer pilots flying are often limited. the plane between destinations.

In one year alone (2014), Orbis After decades of outstanding provided 6.1 million treatments, service, Orbis will soon be trained almost 27,000 medical decommissioning its current DC- professionals to develop skills 10 Flying Eye Hospital. The Next necessary to better tackle Generation Flying Eye Hospital, a blindness in their communities, converted MD-10, will boast many and was involved in 44 long term advantages including state of the projects around the globe. art technology, reduced operating costs and increased performance. At the forefront of Orbis’s global work is the Flying Eye Hospital, Discover more at: www.orbis.org.uk

THE AIRPORT OPERATOR SPRING 2016 8 JIM TERMINI, OF REDLINE ASSURED SECURITY, REFLECTS ON AVIATION SECURITY FOR 2015

As 2015 came to a close, the media was awash with a series of devastating and deeply concerning events, ranging from the terrible events that led to the Metrojet crash near Sharm-el-Sheihk to the attacks in Paris, and most recently, the evacuation of an Air France jet after a suspicious item was found

ith heightened security Of course, within each sector, some in line with across Europe, Redline threats are graver than others, and recent attacks. WAssured Security have Termini advises there are a number “When we had seen a huge increase in enquiries, of dangers we should look out for the alleged and are making constant updates across each one of them. bomb plan to their services in line with recent from Sharm developments. Jim Termini, Director “For aviation security, the biggest el-Sheikh, and former pilot (pictured right), threat is the insider threat – someone we updated discussed the events and the who has passed background checks our training changes which must be made for but later becomes radicalised. There products, so global security today. are behavioural markers which can be that in the event of copycat use, used to great effect to mitigate this.” operators and screeners would have According to Termini, the recent a better chance of recognising a attacks have highlighted a number Meanwhile, for the corporate and potentially dangerous device.” of disparities in security standards CNI sectors, Termini identifies the across the globe. “If we can get ‘lone wolf’ or copycat attacker as Termini acknowledged that everyone to the same standard that the biggest threat. “The recent attack financial constraints have slowed would be a massive bonus – at the at Leytonstone station was a good the development of some threat- moment there is a huge disparity of example of that – someone who may mitigating technology. “As an standards between the EU, US and or may not be known to the authorities, example, we’re only now getting to some other countries,” he says. who has become radicalised. grips with effective technology that can deal with liquid explosives. The With that in mind, Termini advises “We cannot stop that from liquid bomb plot was in 2006.” that in order to guarantee high happening, but we can use robust quality security standards, we need procedures to deal with it effectively.” So how can Redline Assured Security to understand risk. “Threat isn’t keep us assured with increasingly- something we own – it’s owned by With large events coming up such as advancing technological threats? the would-be attacker. We own UEFA Euro 2016 next year, Termini “Our operation is designed to bring the vulnerabilities, so the risk is advises that overt security is the best in quality assurance activities, which a combination of the threat and way to deter an attacker. “Armed uncover deficiencies in training, vulnerabilities. We need to close police, bag and body searches and equipment, policies or procedures. down vulnerabilities which could be CCTV are all good deterrents. If you We can also provide consultancy on exploited by the attacker.” think back to the Olympics, there were these procedures. even soldiers being used for security.” These key principles are something “Our training can detect deficiencies in which Termini is keen to exercise While Redline Assured Security are training and technology through robust across the whole business, which has still working on their cyber security supervision and strong management. recently expanded into events, CNI, offering, the team have already Whatever part of the process is corporate and cyber security fields. begun expanding their product range brought in, we’ve got a solution.” 

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Carol Benzie, Managing Director of Aberdeen International Airport NORTHERN LIGHT

Airport Operator Editor Gary Mason talks to Carol Benzie, the Managing Director of Aberdeen International Airport about significant new investment and expansion and the importance of tourism and attracting new customers

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Aberdeen International Airport serves a region that is heavily reliant on the oil industry. What impact “We have long recognised the need to expand has the sharp drop in oil prices had on the local aviation industry and the terminal and we are undertaking this how do you plan to compensate for what seems to be a long-term trend project with the long term future of the (deflated oil price)? airport in mind.” Aberdeen International Airport is the north-east of ’s major There’s no question that the low oil Newquay, and we are confident that transport hub and is a vital economic price is having a direct impact on the opportunities for more leisure driver for the region, contributing helicopter and domestic traffic. In destinations remains strong. more than £110 million a year to the 2015, we experienced a 7% decrease local economy. It is the gateway to in passenger numbers which is January also brought welcome Europe’s energy capital and Europe’s largely due to our strong links with news and a much needed boost busiest commercial heliport. other oil producing regions such as for Aberdeen in the shape of the Norway, but to put that in context, City Deal announcement. The Approximately 300 people are it was still our second busiest scale of the investment presents a directly employed by Aberdeen year on record with 3.5 million fantastic opportunity to deliver a International Airport, however, it passengers travelling through real step change for Aberdeen in supports 3,400 jobs across the the airport. Our international terms of improving infrastructure, north-east. It is currently home to performance remains strong and in strengthening our economy and 20 airlines serving more than 40 March will launch a new bolstering the labour market. destinations worldwide. In addition year-round service to Reykjavik. to one passenger terminal, the This year we will also launch new airport comprises one offshore flights to Warsaw, Gran Canaria and fixed-wing terminal plus three helicopter terminals.

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Glasgow Airport served as a Does the airport plan to expand its Two business lounges will be located gateway for the Commonwealth facilities significantly and how do on the upper level. Games. What impact did that you envisage that can be achieved? big event have on other Scottish We have long recognised the need airports and what lessons did you On 1 February 2016 Scotland’s First to expand the terminal and we are take away from the experience? Minister Nicola Sturgeon visited undertaking this project with the long Aberdeen to unveil details of a term future of the airport in mind. Scotland opened its doors to the £20 million investment plan for Now more than ever, it is vital that we world for the Commonwealth Aberdeen International Airport for invest in our airport to help improve Games, and while in Aberdeen we the next three years. This is single the region’s attractiveness as a key saw a slight uplift on traffic due to largest investment in the airport investment destination and that we a number of training camps held since the current terminal opened provide passengers, airlines and the in the local area, we didn’t see an its doors in 1977, and it will result city with an airport they can all be uplift on the same scale as in a 50% increase in the size of proud of. Airport. However, the north east has the terminal building and with it, a its own events which attract visitors comprehensive transformation of The has from across the world, including a current passenger facilities. recommended that APD is devolved bi-annual oil exhibition – Oil and Gas to the . What UK - which attracts over 25,000 Included within the investment is impact will this move have on delegates to the region. Last year the creation of two new passenger Scotland’s airports and aviation we also hosted Routes Europe in lounges, an expanded baggage industry in general? Aberdeen - the largest regional reclaim area, a new and significantly Routes event and an essential forum expanded security search area, new Scotland’s airports have always for all companies with an aviation and expanded immigration facilities been clear about the fact that Air focus, looking to conduct business and new retail and catering facilities Passenger Duty is an iniquitous to, from and within the European within the main departures lounge. tax that undermines the country’s region. The event was a real boost competitiveness. Our collective for the city, bringing together a The first phase of the three year ability to access international wide range of airlines, airports and project will get underway in May 2016. markets, and to draw visitors from tourism authorities. This will involve the construction of around the world, is increasingly a two-storey extension to the south important and doing so sustains Aberdeen International Airport is of the existing terminal building. thousands of jobs here in Scotland. well equipped to cope with large At ground level, the extension It also provides opportunities for scale events such as these and their will accommodate all facilities for Scots to travel, either on business corresponding visitor numbers. international arriving passengers as or on holiday, or visiting friends and well as domestic baggage reclaim. relatives around the world.

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We have always been supportive Infrastructure and Real Assets (MIRA) as other cities such as Glasgow and of the SNP’s position on APD and – since December 2014. Over the Edinburgh, and we offer the perfect strongly welcomed its commitment past 14 months our new owners have tourist package, from castles, golf to reduce the tax by 50 per cent. We invested significantly in Aberdeen courses and whisky distilleries to hope that the International Airport with new aircraft spectacular coastal villages, fishing, will now hold true on its commitment parking stands and a host of other shooting and dolphin watching - all to immediately reduce APD by 50 facilities. With significant expertise in within 30 minutes of the airport. per cent, with progress thereafter to the aviation industry, our owners know abolish it entirely. that a better equipped terminal and Presenting airlines with the factual airfield can only enhance our business evidence about our geographical The reduction and eventual case when attracting new airlines. location serves as a major plus point abolition of APD will play a major for us. role in strengthening Scotland’s Tourism is a big industry for connectivity and will help to boost Scotland and exports of local food The airport team works closely in our economy. This is all the more and drink. (A) How significant is partnership with our city tourism important when taking into account political support for commercial and business partners to help ensure the current economic conditions in aviation by the Scottish Parliament visitors are attracted to the region and the north east of Scotland and the in terms of driving up passenger can access it easily, but there is always effect of the current low oil price. numbers and opening up new more that can be done. Scottish direct routes? (B) Does Aberdeen’s Government support is critical in that Since December 2014 you have remote geographical location in respect, and in February it was great been under new ownership. Has terms of road and rail links make it to see VisitScotland launch a new this changed the airport’s business difficult for the airport to attract £4.25 million tourism campaign to model and shifted priorities? Are new business? promote the “spirit of Scotland” to there more opportunities through international audiences. greater investment? At the moment there is a big focus on inbound tourism for the north We will continue to work closely with We have been under the ownership of east of Scotland. Aberdeen and the VisitScotland, and with our regional AGS Airports Limited – a partnership surrounding area has every bit as partners, to promote Scotland and between and Macquarie much to offer tourists to Scotland the north east to the world.  14

SCREENING CENTRAL

By switching to a central security screening process airports can build in flexibility to their operations allowing for greater passenger throughput at peak times. Gary Mason reports from the Transport Security Expo event at Olympia

he UK’s Department for Last year, Manchester Airport’s Olympia in December: “The amount Transport (DfT) and the security management team opted for of growth we are predicting with TInternational Air Transport Central Image Processing (CIS) for passenger numbers over the next five Association (IATA) are taking part in a passenger screening. The decision to 10 years means that quite quickly we unique study focused on the security was taken due to the challenges will be hitting capacity constraints [in operation at Manchester Airport, the airport faced in coping with the terms of security zone throughput].” which is designed to assess the existing capacity in its security area efficiency of a new security process and the demands of a new terminal CHALLENGES OF GROWTH being adopted at the airport. Part of due to be completed in 2023. The airport is undertaking the best part the study focuses on the optimum of a billion pound project to develop the efficiency and accuracy of security Andrew Proudlove, Head of Security new Terminal 2 facility (see box), which staff in processing passengers as they at the airport, and head of the project, will mean the airport is able to cope go through the screening process. told the Transport Security Expo at with 30 million passengers each year.

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“The challenge in terms of central as infrequent flyers and families, can They also set an ambitious target imaging is how can we get that capacity take the time they need to divest of introducing it within a few short to deliver the passenger growth over their belongings. The beauty of that months. “But we had little choice the next three to four years,” he says. is that it is a quicker, better passenger given that we couldn’t serve our experience but the challenge of that existing passengers properly given According to Proudlove the security is that the X-raying process very the way we were operating at the management team has taken a hard quickly becomes the next constraint.” time,” says Proudlove. look at the existing checkpoint system used at the airport and the technology A MAJOR DECISION “I think the thing that also gave us and any inefficiencies that could be This analysis meant that the security confidence that we could meet that ironed out of the system to squeeze team at the airport had a fairly major target was the compliance issues out any more capacity from a security decision to make at the beginning and the security performance. We model which was already working of last year. “How could we get our didn’t see that as a particular issue at near full stretch. In particular the passenger targets and throughputs or concern given all that we were team looked to see if parallel loading in the summer of last year given basically doing was moving the of trays was the best way to reduce that we were ‘maxed-out’ in terms X-ray inspection to a dedicated some of the bottlenecks in the system. of the current infrastructure,” he room - basically it was the same says. The team had been to look at function being re-located.” “In a lot of large airports now this is central image processing and latent quite a common sight,” he says. “It screening operations at a number By introducing the new system the basically means that instead of one of other airports including Gatwick team set themselves a target of divest position you can have up to and Schiphol and quite quickly came increasing tray capacity from 180 five divest positions which allows the to the conclusion that this was the per hour to 450 trays per hour. In the quickest passenger to load their tray best way for Manchester Airport fastest moving lanes at the airport and push it through the system. This to increase its security throughput it is possible to increase that rate to means that slower passengers, such capacity in time for the 2019 deadline. between 550 and 600 trays per hour.

THE AIRPORT OPERATOR SPRING 2016 16

QUICK PROGRESS in T1 being screened one mile away because it is quieter and there are less Progress was made very quickly in Terminal 2.” distractions through noise and the with the new security process. From constant throughput of lots of people. design in February the team were This quick transformation has allowed Lighting can also be controlled and it is able to open up the first new matrix the security team to move on to a clean environment. security lanes in April. “This took a the next phase of development. lot of resources and commitment to This meant that Terminal 3 could be “Early indications are that we are achieve in that short time frame,” brought on line and its longer security getting a better performance at the says Proudlove. “A lot of time was lanes where the new system could screening areas,” says Proudlove. put in not just on our IT systems but deliver the best returns in terms of “But we also took the opportunity to our service planners and a lot of increased throughput. Four or five introduce new technologies. There conversations with the unions took lines from T3 were added to the are three new state-of-the-art screens place.” There were also model lane system in June of last year. in the screening room.” One of the teams and security officers working screens is a live image monitor and on the design taking some of those OTHER BENEFITS the other two work as dual view ideas through to delivery. “That There are a number of other and image frequency monitors. One enabled us to achieve our targets,” fringe benefits from Central Image of the things that the IATA study is he adds. Processing that have emerged. assessing is how long the operator One is screening quality and was should work for and how many The first phase of development saw a key part of the study the airport images should they receive during the team deliver four matrix lanes in conducted in conjunction with IATA. that time period in order to do the Terminal 2, which amounts to about This enables the management to most accurate and efficient job. 50-60 per cent of security capacity. accurately analyse detection rates. “After that we quickly realised we They are also able to tell what is the could do T1 screening from T2,” says The other advantages is that with CIP optimum maximum decision-making Proudlove. “In terms of distance this you have a dedicated screener working time for an operator to accept or means we have got four X ray lanes in a room with a better ambience reject a bag being put through the

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viewing a single image. “In terms of location there is also a multiplex “The challenge in terms of central imaging is how option,” he adds. “We can have one terminal screening images from a can we get that capacity to deliver the passenger second terminal, some screening being carried out within terminal and growth over the next three to four years.” some other capability to multiplex and screen X-rays in the search area for system. “This is part of the study we retained flexibility in its working other X-rays taken in that search area.” are conducting with IATA and the DfT practices. “In terms of flexibility (UK Department for Transport)” says we have still got traditional lanes In terms of image processing the Proudlove. “Clearly taking too long operating alongside the new matrix most significant change brought is not good but neither is not taking lanes. But we needed to look at how about by the new system was moving enough time to assess each image.” they could be deployed to maximise away from scrolling the image the resource and equipment we have to a flash image. “This is not that QUICK AND ACCURATE DATA got in place.” significant change but the feedback CIP is very beneficial for real time from security officers is that they monitoring of For CIP this means that the security prefer this way of working once they throughput and accuracy because operation at the airport can have a get used to it,” says Proudlove. assessors are able to garner multitude of ratios: one-to-one (one significant amounts of data quickly X-ray operator to one screener) or and easily through observing the one X-ray being viewed by multiple dedicated screening process he says. screeners or multiple screeners

Although the airport has introduced new screening processes it has

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The camera screen set up of the you can get, the better value you “I was really keen to ensure that we CIP system is vital he adds. The will get out of the system,” says do keep control when a threat alert position of the image of the bag Proudlove. The reject lane also is triggered. The lesson for us is that being screened is very important needs to be longer. the control has to stay within the when you take parallel loading into search area.” Any threat is identified consideration. The communication within the matrix screening room. that can be lost between the bag That alert will then go the line loader and the X-ray operator can A lot of time was put manager’s work station. It will also be made up for in terms of using go to the central search area. It is the the system intelligently. So if you in not just on our IT responsibility of the line manager always put liquids and bags in the and the search area to deal with the same search position within the systems but our service resolution of any threat. An audible tray being imaged it is easier for alarm and a call is sent through to the X-ray operator to make the planners and a lot of make sure these key staff have not same type of assessment on conversations with the missed the threat. each occasion. unions took place The threat item now goes into a BAG LANE CAPACITY high threat table. If that item is Clear bag lane capacity was one He says that from his perspective not dealt with or acknowledged of the key points that came out of one of the most important facets within three minutes of the initial the study of the new process if a of the new system was how it dealt detection alarm another alert is lot of clear bags are going through with threat resolution if a suspicious sent to the supervisor within the the system. “The longer the lane bag/object triggered an alert. screening room. 

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MANCHESTER’S T2 TO “DOUBLE CAPACITY”

Plans are now in the final stages and work is due to start next April, with a goal of Terminal Two completion by 2023.

By 2022, Terminal One, which was built in 1962, will be phased out.

In December 2015, the airport issued a contract notice for the Terminal Two transformation phase, and includes the design and construction of an extension to the existing building.

The new super-sized terminal 2 with faster high-tech security lanes is said to be the biggest single construction project ever to take place in Greater Manchester. The 10- year scheme will more than double Brad Miller, Manchester Airport turnover in excess of £750m over the size of Terminal Two and link it Transformation Programme the last three years. to an improved Terminal Three. (MAN-TP) Director, said: “After a successful launch in June and an MAN-TP is a series of 60 Doubling the number of airport extensive consultation period it is enhancements that will provide the jobs to 40,000 within 30 years and exciting to enter the next phase of millions of passengers that use the adding 10m annual passengers in just the project. airport every year with facilities that a decade is the target of the project. combine a contemporary look and “This contract notice and invitation feel with state of the art services. Among a range of high-tech to participate, is the single biggest changes will be a scheme to pre- element of the whole £1bn project that Manchester Airport is the UK’s third clear American immigration in spans ten years, and we are expecting largest airport. With two runways, Manchester. The latest technology to see a range of high calibre the airport has significant capacity will help passengers ‘flow’ through companies put their names forward. for growth and already serves over the airport, speeding up peak-time 70 airlines and in excess of 210 security from 15 to 10 minutes. “Over the next decade, the airport short and long haul destinations. will continue to develop as a global Manchester Airport has direct Passengers will have automatic gateway for the UK, directly to routes to long haul destinations bag-drops, and access to instant and from the North, and these including Beijing, Miami, Hong Kong, information on their phones. enhancements will enable us to Jeddah, Singapore, Atlanta, Los The proposed works comprise, but are further adapt, modernise and Angeles, Washington and Boston. not limited to, the following elements: transform the customer service • New baggage factory experience we are able to offer.” Manchester Airport will also play a • New piers key role in delivering the Northern • New terminal extension and The initial notice invites interested Powerhouse, with the airport upgrade of existing forecourt parties to complete a pre- currently supporting £1.7 billion • Associated access roads qualification questionnaire ahead every year in economic activity in • Alterations to existing terminal of the main invitation to tender for the local and regional economy. • New multi-storey car parks the works. Organisations wishing to The airport already employs 21,500 • Site clearance participate will need to demonstrate people on site and supports a • Associated services diversion that they have had an annual further 45,000 indirectly

THE AIRPORT OPERATOR SPRING 2016 20 From around the sector…

TWO AIRPORTS PROCURE JET BRIDGE SYSTEM

Southampton and East Midlands Another feature is the optional inter- The height adjustable walkway can be Airports have procured the Aviramp changeable front docking edge which raised or lowered from 1.0 m (3’3”) up jet bridge ground support equipment for houses either a rubber aircraft docking edge to 1.55 m (5’1”) and leave a maximum passenger disembarkation. that swivels to match the aircraft fuselage incline of 8.8 degrees. shape or a gas assist-bridging ramp. Both airports have initiated operations Manufactured from mainly aluminium with the Aviramp LITE. The gas spring assisted fold out ramps the Lite is lightweight to handle when on the rear are quickly deployed when pushing to the aircraft and can also be Aviramp Lite is a manually operated the ramp is in position and after the easily towed around the airfield. aircraft-boarding ramp designed for use hydraulic legs have been lowered. on smaller narrow body type aircraft such as Q400, ATR and Fokker type aircraft.

The equipment can be attached to the rear or front doors of the aircraft. Where the front door has aircraft steps factory fitted, a stair-bridging ramp is provided. This bridge ramp is free to move by hand and simply placed into position.

The ramp is a level platform at the aircraft end, which is essential for parking wheelchairs when handling disabled passengers and also acts as a rest area for the handler.

SSP TO ENHANCE OFFER AT NEWCASTLE INTERNATIONAL AIRPORT

SSP is to offer passengers at Newcastle International Airport a new food and beverage concept, Caffè Ritazza. The new facility, which is part of a first phase redevelopment of the airport’s landside facilities, will welcome its first customers later this year.

David Laws, CEO of Newcastle Airport said “Having made a significant investment in our departure lounge over the last 12 months, we’re delighted to introduce Caffè Ritazza, accessible to all passengers and visitors on our lounge for a number of years and with a first stage of our landside development check in concourse. Caffè Ritazza has versatile product range, it will appeal to and we look forward to further traded successfully in our departure passengers and visitors alike. This is the announcements in due course.”

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REPORT ON STATE BUY OUT OF – EXTERNAL FINANCE NEED “GREATER THAN FORECAST”

The Auditor General has published his report on the Welsh Government’s acquisition and ownership of Cardiff Airport.

The report notes that, in the years before acquisition, the Welsh Government had become increasingly concerned, despite efforts to provide support and latterly to improve its working relationship with the Airport’s owners. The Welsh Government considered that public sector ownership would give the Airport the stability and commitment that it needed to develop in the long term.

The report concludes that the Welsh Government has established sound governance arrangements to manage its investment on an arm’s length basis, having followed legal advice in The report notes that, in the years before acquisition, establishing a holding company. The Airport has a growth-oriented business the Welsh Government had become increasingly plan, although the need for external concerned finance is greater than forecast at the time of the acquisition and progress The report makes seven recommendations Drawing on professional advice, the against the overall business plan has on issues including the relationship Welsh Government negotiated a purchase been slower than previously forecast. between the Welsh Government’s holding price that was informed by the estimated The Welsh Government has approved company and the Airport operating value of the Airport as a public asset and commercial loan facilities to the value company, the horizon for business a range of commercial valuations. The of £23 million and has commissioned a planning, and the development of a long- public asset valuation applied different review of the Airport’s financial health term strategy for developing the Airport. assumptions to the commercial valuations and likely future finance requirements. in line with Treasury guidance and The report acknowledges time constraints, factored in the value of transport user and The report notes that there is no formal but points to some weaknesses in the environmental benefits. Commercial plan to realise wider benefits from the preparation of the Welsh Government’s valuations can vary greatly depending acquisition of the Airport, but the business case for the acquisition. The on the assumptions applied, as was Airport is working more closely with Welsh Government did not set out clearly the case for the Welsh Government’s relevant public sector stakeholders, enough its investment objectives or its acquisition of the Airport. The Welsh including the Welsh Government. consideration of alternative options, risks Government ultimately accepted There have been various developments and benefits. The Welsh Government a commercial valuation based on on a range of issues including transport gave some consideration to other options, specific assumptions about the overall access, tourism and marketing including the prospect of a joint venture commercial performance of the Airport initiatives. The Airport has also taken with another commercial partner, but – centred on a positive assessment action to improve its environmental acquisition was the preferred option from of business growth – and the cost of performance and to address a number of the outset because of the constraints of capital (the required rate of return for equality-related issues. other options. the investor).

THE AIRPORT OPERATOR SPRING 2016 22 From around the sector…

FTA WELCOMES HEATHROW’S AIR CARGO OVERHAUL

The Freight Transport Association (FTA) has welcomed the announcement “Heathrow’s planned investment and increased that Heathrow is planning to double the volume of air freight cargo. freight capacity is exactly the type of commitment

The airport’s blueprint plans outline a that FTA has long been asking for.” £180m investment into revolutionising its cargo facilities, processes and storage area – to support airlines improvements to provide this and to people. Chris Welsh – FTA Director moving highly valuable and temperature accelerate implementation of e-freight of Global and European Policy said: sensitive medicines and other goods. is essential in halving door-to-door air “Heathrow’s planned investment and The improved infrastructure is said to cargo movements. These are vital steps increased freight capacity is exactly reduce congestion and provide smoother to enhance the competitiveness of UK the type of commitment that FTA has processes, enabling freight to flow exports and to make Heathrow a world- long been asking for. The significance better through the airport and halving class air cargo hub.” of air freight is often overlooked, but the process time from 8-9 hours, to today’s announcement illustrates that four hours. Some 95% of air cargo is carried in has listened very the belly-hold of passenger aircraft; carefully to ourselves and the freight Mr Welsh added: “Time sensitive air freight accounts for nearly 40% of industry. The improvements it is goods such as medicines rely on UK imports and exports by value and proposing are essential to the growth air freight transportation and can’t employs 39,000 people, most clustered and success of the UK economy.” realistically travel any other way. There around Heathrow - the UK’s main has long been insufficient controlled airport hub. It is critical for important The proposals outlined by Heathrow temperature arrangements to move sectors such as pharmaceuticals, high- include a specialist pharmaceutical pharmaceuticals – the proposed end manufacturing and retailers.

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CONTRACT AWARDED FOR GLASGOW BAGGAGE SYSTEM

The existing carousels in the international arrivals baggage hall were based on obsolete, legacy equipment which was no longer supported by the manufacturer. This scenario compromised both the airport’s ability to maintain the carousels and the overall reliability of the system.

The three new carousels will deliver higher reliability and throughput in addition to providing passengers with a faster reclaims process. The control software for the carousels will be fully BEUMER Group has been awarded awarded to the company as the Principal integrated into Glasgow Airport’s the contract to design, deliver, install and Contractor, forms part of Glasgow existing control systems. commission an upgrade to the international Airport’s strategic plan to create a modern, arrivals baggage reclaim carousels at attractive airport and to support future The new bagge system is due to be Glasgow Airport. The contract, which was growth in passenger numbers. perational by May 2016.

WOW’S NEW US TO BRISTOL ROUTE

WOW air has announced it will launch from the US to London are available five Bristol is WOW air’s 25th destination new routes from the US to its second days a week. Passengers will fly from the following the announcement of destination in the UK, Bristol. Tickets US to the UK via Iceland. Canadian and Californian routes in for flights to Bristol and London are now October and November respectively. available from just $149 one-way. “The UK is one of our strongest markets Launched in November 2011, WOW with monthly load factors on our London air’s annual passenger capacity will Flights from Baltimore Washington Gatwick route regularly exceeding 90%,” more than double in 2016 to over Thurgood Marshall Airport (BWI) and said WOW air CEO and founder, Skúli 1.8 million, up from approximately Boston Logan Airport (BOS) to Bristol Mogensen. “We anticipate the same 840,000 in 2015. are available three days a week. Flights success on our new route to Bristol.”

THE AIRPORT OPERATOR SPRING 2016 24 From around the sector…

PRESTWICK APPOINT MIKE STEWART

Mike Stewart, Business Development Director at Glasgow Prestwick Airport

Global aviation expert appointed as already made a big impact. The airport Business Development Director is excellent at operations and compliance “Mike joined us and Mike will complement this and Glasgow Prestwick Airport has bring a strong commercial outlook to appointed Mike Stewart as Business in November and the Executive Team. Development Director. Mike has more than 25 years experience within the in that time he “Mike will bring different points aviation industry and has worked in of view on how we should be doing Europe, the Americas, Africa and the things especially around how we build Middle East. has already made relationships, sell ourselves and win business. He has already introduced Mike joined the business in November a big impact.” a number of new promising avenues in a separate short term post as Business This is a pivotal post as part of Glasgow and has opened strategic dialogue Development Director for Cargo. Prestwick Airport’s plans for the future. with key potential customers and we This post was put in place to get some Mike will be the driving force behind hope he will be making some positive momentum behind development of returning the airport to a position of announcements in the near future.” the freight side of the business before profit and long term sustainability. the turn of the year. Since joining the Glasgow Prestwick Airport is looking business, Mike played a central role Richard Jenner, Glasgow Prestwick to develop its business across all areas of in securing contracts for handling a Airport Chief Executive Officer, aviation. This includes passenger air traffic further 285 tonnes of freight in 2015. commented: “Mike joined us in and - an area where there is more immediate November and in that time he has potential to increase revenue – cargo.

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CHILDREN SEE BEHIND THE SCENES AT GATWICK

Your Service Centre Gatwick arranged an all-access trip to Gatwick Airport for a group of five children from Chestnut Tree House children’s hospice.

The centre, which operates in partnership with travel recovery company Skybreak, collaborated with low-cost airline Norwegian, Gatwick Airport and No1 Lounges to create the event for the children.

Lecia Taylor, Director at Skybreak, explains: ‘Working in close partnership with Gatwick Airport has given us an insight into how they work with Chestnut Tree House as their nominated VIP visit, we were able to give the and then lunch in the recently opened charity. As the children’s hospice for East children a fun and rewarding experience.’ No1 Traveller Clubrooms within the and Sussex and South East Hampshire, South Terminal. Once on board the this organisation needs all the support The day involved being escorted group met all the crew, toured the it can get and we wanted to get involved through security, a visit on board a aircraft and sat in the cockpit with too. By organising a once-in-a-lifetime Boeing 737-800 Norwegian aircraft the pilot.

LUTON CONSTRUCTION PROJECT STARTS – WORK BEGINS ON £110MILLION TRANSFORMATION PROJECT

Secretary of State for Transport aviation but will also create thousands Patrick McLoughlin MP has praised of jobs.” the £110m transformation of London (LLA) and the role it Nick Barton, CEO of LLA, commented: will play in meeting the immediate “As the Secretary of State made clear, demand for air travel in London, the expansion at LLA is strategically vital South East and South Midlands. to ensure that we can meet rapidly rising demand for air travel in the South East over McLoughlin’s comments came as the next 15-20 years. Our £110 million he officially broke ground on the transformation is also set to give a huge redevelopment of the passenger boost to the local economy and will create terminal at LLA. The transformation thousands of new jobs for local people. will increase annual capacity at the airport by 50% from 12 million to 18 “Passengers will benefit from a more million passengers per year by 2020. efficient, friendly and convenient airport. We’re working hard to improve He said: “The transformation of their experience further by seeking to London Luton Airport is adding to introduce a dedicated new Express rail the UK’s reputation for world class service with four fast trains per hour Nick Barton, CEO of LLA (left) aviation infrastructure. Not only will its and a fixed link to the terminal from Patrick McLoughlin MP, Secretary of State for Transport (right) development help to meet demand for Parkway train station.”

THE AIRPORT OPERATOR SPRING 2016 26 From around the sector…

NEW VOICE MESSAGING AT LONDON LUTON – PAGING AND VOICE ALARM SYSTEM FOR NEW SECURITY AREA

As part of its £110m expansion plan, The front end of the audio system uses a Lorn Money from ADC said: “We London Luton Airport is installing a mixture of TOA VX2000 voice alarm installed another of the Active Audio new general paging system and fire- and SX2000 networked Public Address R100-TC Passive Columns in the rated voice evacuation system, to assist Voice Alarm Systems, as all amplification, high-ceiling pre-search queuing area, with passenger safety in the event of processing, message banks, wiring and choice as the ceiling is too high for good an emergency. of loudspeakers must conform to BS5839 coverage with hanging pendant or part-8:2013 and EN54 safety standards. ceiling loudspeakers without it being ADC Ltd has been involved with cost prohibitive. This area is also due the airport’s paging facilities, The Active Audio R100 is a 1m high to be expanded at a later date when operations control centre paging, passive column loudspeaker, mounted additional Active Audio columns will public address system and crash alarm vertically for optimum coverage, with a be added. facilities at the airport’s fire station for nominal range of approximately 20 metres. some time. This latest phase of airport “In the lower ceiling pre-search transformation requires the installed The systems deployed in the pre and queuing area we installed ten of Paging and Voice Alarm system to post search areas have been designed the SoundTube RS42-EZ Pendant have the flexibility to be suitable so messages can be made into the Loudspeakers in white wired as 100V during the transitional phases, as well search area where passengers are dual A/B redundant circuits connected as the final completed stages of the queuing and often need direction, to two TOA VP-2064 60W amplifiers project. The newly completed security whilst the post-search area is generally (120W total) and we also installed search area will be a third larger than silent. Both areas benefit from voice seven more of the SoundTube RS42- its current temporary size. alarm messaging should it be required. EZ pendants in the post-search area”.

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VUELING TAKE OFF FROM NEWCASTLE WITH INAUGURAL FLIGHT

Vueling Airlines has launched the first Vueling, said: “With Vueling, passengers weekly services on a Tuesday and Friday, of four special flights from Newcastle from Newcastle will be able to travel at increasing to three weekly flights from June International Airport to Barcelona competitive prices whilst enjoying efficient with the additional of a Sunday service. over Christmas and New Year, before services. Vueling operates modern aircraft, returning with a summer service in boosts a fully integrated website to any In the summer, flights depart from March. mobile platform, offers connecting flights via Barcelona at 11:10 and from Newcastle at Barcelona, three fare classes and of course 13:50 and are operated using an Airbus Chris Sanders, Aviation Development our own Excellence Class, which gives A320 with capacity for 180 passengers. Director at Newcastle International business passengers a premium experience Airport, said: “We are delighted to for a very competitive price. This modern Vueling, the largest airline operating welcome Vueling Airlines to Newcastle approach and the high quality-price ratio is from Barcelona El Prat Airport and Airport. what sets us apart from other airlines”. part of the International Airlines Group (IAG), owner of , Iberia “This new service offers extra choice and Vueling’s regular service commences and now , covers close to more opportunity for passengers looking March 19th with further flights for Easter 300 routes across more than 130 cities to travel to Barcelona and beyond. on March 24th, 25th, 28th and 29th. From in Europe, Africa and the Middle East, Vueling’s extensive route network allows April the airline will operate regular twice with a fleet of Airbus aircraft. through-ticket connections to onward Spanish destinations such as Bilbao, Ibiza, Madrid and Seville.” “This new service offers extra choice and

Gabriel Schmilovich, Network Planning, more opportunity for passengers looking to Scheduling and Slots Manager at travel to Barcelona and beyond.”

THE AIRPORT OPERATOR SPRING 2016 28 From around the sector…

TURKISH AIRLINES INCREASE FLIGHTS FROM BIRMINGHAM

Turkish Airlines will increase its soon realised the strong demand in the Istanbul throughout the Middle East, services between Birmingham and Birmingham region and increased the the Far East and Africa, Birmingham Istanbul from 12 flights a week to number of flights in January 2012 to Airport really is the gateway to the double daily from the 30th May 2016, seven weekly departures. Later that world with our award winning airline.” offering more than 600 extra seats a year it increased to ten departures per week from the Midlands. week and in December 2014 the Airport Initially, flights will increase to 13 per welcomed news that the programme week from the 27th March and then to Double daily flights give passengers would grow to 12 weekly flights. double daily from the 30th May. greater choice and flexibility, which is particularly beneficial for business Selim Ozturk, General Manager for Paul Kehoe, Chief Executive, travellers. It also means that customers Birmingham, Turkish Airlines, said, , added, “Turkish have greater access to Turkish Airlines’ “Birmingham Airport is a hugely Airlines is a fantastic carrier and extensive route network from Istanbul to successful base for us and we have partner to have here at Birmingham 283 destinations around the world. grown significantly over the past eight Airport. Starting eight years ago years. This double daily announcement the service has gone from strength Starting with five services to Istanbul gives passengers even more choice to strength carrying hundreds of in December 2008, Turkish Airlines and with 283 onward destinations via thousands of passengers. The Turkish Airlines in-flight product is award winning and extremely popular – “Birmingham Airport is a hugely successful which is demonstrated by more and more people choosing to experience base for us and we have grown significantly the service, reliability and affordability over the past eight years” it offers.”

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LONDON STANSTED AIRPORT RECORDS BUSIEST YEAR SINCE 2007

London Stansted Airport recorded its busiest year since 2007 as 22.56 million passengers travelled through the terminal in 2015, an increase of 2.6 million passengers and 13% on the previous 12 months.

Domestic traffic experienced the strongest growth during 2015 with passenger numbers up by 50%, primarily driven by a significant increase in capacity on Scottish routes by and easyJet.

In December, over 1.7m passengers used Stansted, an increase of 9.2 per cent on the previous year, making it the second busiest December on record and the 21st month of continuous growth for the airport.

The month also saw the highest ever load factor for any December with an average of 83.2% of all available seats occupied on each flight, surpassing the previous best of 81.5% set in 2014.

Cargo tonnage at Stansted during December increased by 7.8% over the same month last year to lift the annual total to over 237,000 tonnes in the past 12 months, up 4.7% on the previous year and the highest annual total since 2012. the first time this has been achieved since “These were all fantastic achievements 2007- and ended the year with the second and real positive signs of the progress Andrew Harrison, Stansted’s Managing busiest December in the airport’s history. we are making at Stansted. Director, said: “The last 12 months have been another exciting and “On the development front, we are now Looking at 2016, it promises to be yet transformational period for Stansted with putting the finishing touches to our another great year for Stansted as we mark more rapid growth in passenger numbers £80million terminal transformation the 25th anniversary of HM The Queen and a host of significant changes taking following the opening of the final phases opening the terminal building in 1991, and place around the airport. earlier this year, and work is now underway I’m optimistic we will be able to announce to construct a new £45 million 357-bed new airline partners joining us at Stansted “During the year we saw six consecutive hotel next to the terminal to provide even in the coming months, including more months of two million plus passengers - more choice and enhanced facilities. long-haul services.”

Monthly Moving annual total

2015 2014 Diff 2015 2014 Diff

Total passengers 1,706,606 1,562,167 9.2% 22,566,793 19,978,766 13.0%

Air transport movements 12,529 11,699 7.1% 157,248 143,463 9.6%

Cargo tonnage 21,385 19,839 7.8% 237,029 226,384 4.7%

THE AIRPORT OPERATOR SPRING 2016 30 From around the sector…

LONDON BOROUGH TO USE HEATHROW PODS

Heathrow will be working in carried more than 1.5 million passengers, deploying its vertically integrated autonomy collaboration with Westfield Sportscars, and eliminated the need for 700,000 bus solution, which includes mapping, and Oxbotica, to develop new iconic journeys and their associated emissions on localisation, perception and trajectory automated pods for public trials local roads to the airport. Led by Westfield planning, to enable the safe operation of this summer. Using entirely British Sportcars, these pods will now be adapted fully driverless shuttles in Greenwich. It engineering and software capabilities, the to navigate the streets of Greenwich will also implement an innovative cloud- three companies will develop pods capable without the need for dedicated tracks. based shuttle management system, of operating fully autonomously and safely enabling the shuttles to operate as part of on the streets of London, as part of the The addition of the new consortium a synchronised, self-governing ecosystem, GATEway driverless car project in the members brings a wealth of expertise to complete with smartphone booking Royal Borough of Greenwich. the GATEway project. Westfield will act applications, monitoring and reporting. as the vehicle integrator and manufacturer The three companies, who have joined of the pods, responsible for the design and Steve Chambers, Director of the GATEway project as consortium testing of the vehicles and ensuring that, Engineering and Asset Management at members, will be working together to where possible, they are manufactured in Heathrow said: “The GATEway Project develop the existing Ultra PODS currently accordance with the current type approval is a fantastic opportunity to seize on in service at Heathrow Airport. Operating requirements. Heathrow Enterprises the potential of our leading-edge ‘Ultra at Terminal 5 for nearly five years, these will be responsible for vehicle software POD’ technology, which has already zero-emission, battery operated pods have engineering, while Oxbotica will be removed 70,000 bus journeys a year

WWW.AOA.ORG.UK from Heathrow roads and the equivalent of 100 tonnes of carbon dioxide a year.”

Professor Nick Reed, Academy Director at TRL and Technical Director for GATEway commented; “The addition of three prominent and respected British organisations to the GATEway consortium further strengthens the UK’s position as a leader in autonomous technologies. Each company brings a great deal of experience to the project which will prove valuable in helping us to understand how the public and industry will adapt to the use of automated vehicles in the UK Smart Mobility Living Lab test environment in Greenwich. If the trials prove successful, we expect these iconic vehicles to become a familiar sight in many cities around the world.” Contracting Julian Turner, CEO at Westfield Sportscars added: “We’re really pleased to be a part of + Materials the GATEway consortium and are looking forward to bringing our innovative, lightweight, technology to a well-known and tried and tested platform. As well as a 100% British supply chain, we can bring a number of benefits to the GATEway project, including knowledge of type approval processes and advanced pure electric race and road car technology that will not only ensure the shuttle trials are a success, but help put Greenwich and the UK at the forefront of automated mobility”.

The GATEway project (Greenwich Automated Transport Environment) is an £8 million project jointly funded by Innovate UK and industry. Led by TRL, which has over 50 years’ of experience in vehicle automation, the project will investigate public perception, reaction and engagement with a range of different types of automated vehicles.

The shuttle trial, which is one of three + 44 (0) 28 9250 1000 automated vehicle tests within the GATEway [email protected] project, will investigate public acceptance of automated shuttle vehicles within the urban www.whitemountain.co.uk mobility landscape. Other trials set to take place in the project include autonomous valet parking and automated deliveries. AIRPORT OPERATORS ASSOCIATION 3 Birdcage Walk, London SW1H 9JJ United Kingdom

T: +44 (0)20 7799 3171 E: [email protected] F: +44 (0)20 7340 0999 W: www.aoa.org.uk