SUBSCRIBERS by TYPE of CUSTOMER (Sim Human)

INDEX

ELECTRONIC MEDIA POSTAL SERVICES COMMUNICATION 01COMMUNICATIONS 02 03 04 SERVICES’ PRICES

1.1 1.4 2.1 3.1 3.4 4.1 Fixed lines: Mobile lines: Media: TV Postal services: Postal services: Price: total lines total subscribers revenues volumes historical trends harmonised consumer price index and other utilities price indices 1.2 1.5 2.2 3.2 3.5 4.2 Fixed lines: Mobile lines: Media: newspapers Postal services: Postal services: Price: broadband and subscribers by type revenues historical competitive landscape mobile and fixed ultrabroadband lines of customer trends telephony price indices

1.3 1.6 2.3 3.3 3.6 4.3 Fixed lines: Mobile lines: Media internet: daily and Postal services: Postal services: Price: broadband and subscribers by type of periodical publishing volumes per-unit revenues daily newspapers, magazines, TV ultrabroadband lines contract volumes trend (paper historical trends in € and postal services price indices by technology and copies) operators

1.7 2.4 4.4 Mobile lines: Media internet: active Price: data traffic users of the main international operators benchmark 1.8 Mobile lines: 2.5 number portability Media internet: active users of the main social networks

The following figures are based on AGCOM’s elaborations on firms’ data and other sources (updated to September 2020). Due to changes in firms’ accounting methods, some figures cannot be compared directly with those reported in previous issues. Percentages may not total 100 due to rounding. 1.1: FIXED LINES: TOTAL LINES MARKET SHARES (%) Distribution (%) Total SEPTEMBER 2020 Sep.-2016 85.2 4.1 8.7 2.1 20.22 50 Sep.-2017 76.0 4.8 16.7 2.5 20.56 45.1

Sep.-2018 61.8 5.8 28.7 3.8 20.51 40 Sep.-2019 49.6 6.5 38.3 5.6 19.82 30 Last Dec.-2019 47.0 6.7 40.0 6.3 19.60 four Mar.-2020 44.3 7.1 41.8 6.9 19.46 quarters 20 15.8 14.0 13.8 Jun.-2020 41.4 7.3 43.9 7.5 19.56

Sep.-2020 39.1 7.4 45.3 8.1 19.43 10 Tre 5.2

3.4 2.6

Vodafone

Others

Wind

TIM

Linkem

Fastweb Eolo Copper FWA FTTC FTTH 0 (Fixed Wireless Access) (Fiber to the Cabinet) (Fiber to the Home)

Distribution -2.6 (no of lines) (∆ %) Total lines (∆ 2019-2020) +0.8 +0.5 +0.4 +0.3 +0.5 +0.2 percentage points Differences vs. September 2019 Quarterly change (percentage points) -0.7% (March 2020 – September +131 K accesses Copper: -10.4 2020) Annual change FWA: +0.9 -391 K accesses -2.0% (September 2019 – TIM’s market share September 2020) FTTC: +7.0 The market shares of Other operators have has dropped to Vodafone, Wind 4-Year change increased their market 45.1% Tre and Fastweb share (September 2016 – -792 K accesses -3.9% FTTH: +2.5 September 2020) has increased K = thousuand Note: Due to changes in firms’ accounting methods and methodological refinements introduced by the Authority, the total number of fixed lines is not directly comparable with previous versions p. 1 1.2: FIXED LINES: BROADBAND AND ULTRABROADBAND LINES MARKET SHARES (%) Millions of lines Total SEPTEMBER 2020 Sep.-2016 12.37 3.00 15.37 50 Sep.-2017 11.38 4.90 16.28 DSL lines 42.1 Sep.-2018 9.22 7.77 16.99 40

Sep.-2019 7.47 10.01 17.48 30 Last Dec.-2019 7.19 10.40 17.59 four Other 20 16.7 Mar.-2020 15.1 quarters 6.82 10.86 17.68 technologies 14.0 Jun.-2020 6.33 11.48 17.81 10 Tre 3.7 2.9 2.4 3.0

Sep.-2020 6.01 11.84 17.86

Vodafone Wind

Others

Fastweb

Linkem

TIM Eolo 0 Tiscali 0 5 10 15

Quarterly change Annual change -1.0 (Sept. 2020 – Sept. 2020) (Sept. 2019 – Sept. 2020) +0.5 +0.2 -0.1 +0.1 +0.5 -0.1 -0.1 Other Differences vs. September 2019 technologies Total lines Total lines DSL lines (percentage points)

+48 K +374 K -1.455 M +1.830 M lines lines lines lines TIM’s market share The market shares of Wind Tre’s market (+0.3%) (+2.1 %) (-19.5%) (+18.3%) has dropped to Vodafone and share has decreased 42.1% Fastweb has increased K = thousuand M = million p. 2 1.3: FIXED LINES: BROADBAND AND ULTRABROADBAND LINES BY TECHNOLOGY AND OPERATORS

SEPTEMBER 2020 DSL FWA FTTC FTTH

Total lines: 6.01 million accesses Total lines: 1.44 million access Total lines: 8.81 million access Total lines: 1.57 million access

Annual change Annual change Annual change Annual change Sept. 2019 – Sept. 2020 Sept. 2019 – Sept. 2020 Sept. 2019 – Sept. 2020 Sept. 2019 – Sept. 2020 -19.5% +11.4% +16.0% +41.7% 60 56.4 60 60 60

50 50 46.2 50 43.6 50 40 40 35.4 40 40 32.1 30 30 30 30 25.1 21.3 21.2 16.8 20 15.6 20 20 14.3 20 14.8 11.7 11.3 10.9 Tre 10 10 3.5 10 2.4 10 5.5

2.9 2.0 3.0 1.5 1.5 1.4

Linkem

TIM

Fastweb

Eolo

Wind Tre Wind

Tiscali

Wind Tre Wind

TIM

Vodafone

TIM

Go internet Go Vodafone

Tiscali

TIM

Others

Tiscali

Vodafone

Wind

Others Fastweb 0 Tiscali 0 0 0

+3.3 -2.8 +3.1 +3.4 -1.8 +1.2 -6.3 +1.6 -1.6 -0.5 -0.1 -2.2 -0.7 -2.0 -1.3 +0.8 -0.6 +0.1 +0.4 -0.1 +0.7 +4.2 +1.6 -0.2

Differences vs. September 2019 (percentage points)

Note: elaborations based on data provided by companies in the context of the preparation of European reporting A few thousand lines allocated by the companies in the categories "Other non-NGA" and "Other NGA" are excluded from the analysis.. p. 3 1.4: MOBILE LINES: TOTAL SUBSCRIBERS

Millions of lines Sim human Sim M2M* Total MARKET SHARES (%) SEPTEMBER 2020 Sep.-2016 86.3 11.4 97.7 29.1 29.0 Sim total 30 26.1 Sep.-2017 84.1 15.3 99.4

Sep.-2018 83.3 20.3 103.6 20

Sep.-2019 80.8 23.5 104.3 10 Tre 6.6 Last Dec.-2019 79.6 24.3 103.9 4.2 5.1 four Wind MVNOs Other Iliad Poste MobilePoste Vodafone quarters Mar.-2020 78.4 24.7 103.1 0 TIM = Jun.-2020 78.1 25.5 103.6 -2.1 +2.2 Differences vs. September 2019 Sep.-2020 77.8 26.3 104.1 = +0.4 -1.0 +0.5 (percentage points) 0 20 40 60 80 100 (*) Note: Machine-to-Machine sims are based on the technologies that enable devices and sensors or “things” (within the IoT) to communicate with each other and with other Internet-enabled devices and systems 28.2 30 26.5 Sim human* Quarterly change Annual change 24.1

(June 2020 – Sept. 2020) (Sept. 2019 – Sept. 2020) (*) Note: sim human refers to 20 (no of sim (no of sim sim (voice and data or only voice (∆ %) (∆ %) or data) used by individual, in thousand) in thousand) 8.8 excluding M2M sim cards 10 6.8 Total sim cards: +485 +0.5% -219 -0.2% Tre 5.5 Sim human: -0.4%

-2 -3,008 TIM

-3.7% Iliad Other MVNOs Other Vodafone Poste Mobile 79 Wind 0 Sim M2M: +764 +3.0% +2,788 +11.9%

-2.5 +3.2 Differences vs. September 2019 Note: the data collected on TIM and Vodafone include the lines of the subsidiaries, respectively Kena mobile and VEI (which offers (percentage points) mobile telephony services called .ho) -0.8 -0.9 +0.3 +0.8 p. 4 1.5: MOBILE LINES: SUBSCRIBERS BY TYPE OF CUSTOMER (sim human)

Total MARKET SHARES (%) Distribution (%) (millions of sims) SEPTEMBER 2020 29.1 30 Residential Sep.-2016 11.2 88.8 86.3 25.0 Residential 22.5 20 Sep.-2017 11.6 88.4 84.1 10.0 10 7.4 Tre 5.9 Sep.-2018 11.4 88.6 83.3 Business Wind TIM Vodafone Other MVNOs Other Iliad 0 MobilePoste Sep.-2019 11.9 88.1 80.8

-2.7 +3.7 Differences vs. September 2019 Sep.-2020 12.4 87.6 77.8 -1.1 -1.2 +0.3 +1.0 (percentage points)

0 25 50 75 100

Business 40 37.3 35.7 Annual change 4-Year change (Sept. 2019 – Sept. 2020) (Sept. 2016 – Sept. 2020) 30 21.8 (no of sim (no of sim (∆ %) (∆ %) 20 in thousand) in thousand)

10 Tre Total human sim cards: -3,007 -3.7% -8,496 -9.8% 2.7 2.6 TIM Vodafone Other MVNOs Other Wind 0 MobilePoste Residential sim card: -3,025 -4.3% -8,456 -11.0% Differences vs. September 2019 -1.1 Business sim cards: +18 +0.2% -40 +0.4% (percentage points) +0.5 +0.6 +0.1 -0.1 p. 5 1.6: MOBILE LINES: SUBSCRIBERS BY TYPE OF CONTRACT MARKET SHARES (%) SEPTEMBER 2020 Total Distribution (%) (millions of sims) Prepaid 30 27.0 25.3 Sep.-2016 85.4 14.6 86.3 23.6

Prepaid 20 Sep.-2017 85.5 14.5 84.1 10.2 10 7.5

Tre 6.4 Sep.-2018 86.2 13.8 83.3 Postpaid Vodafone Other MVNOs Other Poste MobilePoste Iliad Wind 0 TIM Sep.-2019 86.4 13.6 80.8

Differences vs. September 2019 Sep.-2020 86.4 13.6 77.8 -3.3 +3.7 -1.2 -0.4 +0.3 +1.0 (percentage points)

0 25 50 75 100 36.2 34.3 Postpaid 30 27.0 Annual change 4-Year change (Sept. 2019 – Sept. 2020) (Sept. 2016 – Sept. 2020) 20 (no of sim (no of sim (∆ %) (∆ %) in thousand) in thousand) 10 Tre Total human sim cards: -3,007 -3.7% -8,496 -9.8% 2.5 TIM Wind Vodafone 0 MVNOs Prepaid sim cards: -2,591 -3.7% -6,525 -8.9% Postpaid sim cards: -416 -3.8% -1,971 -15.7% Differences vs. September 2019 -3.9 (percentage points) +2.5 -1.7 -0.3 p. 6 1.7: MOBILE LINES: DATA TRAFFIC

DATA TRAFFIC SINCE THE BEGINNING OF THE YEAR AVERAGE MONTHLY CONSUMPTION Data traffic Millions of sims (petabyte) Giga / month Var. % 57.7 60 55.4 52.8 56.9 50.2 5,000 10 9.23 100% 4,608

Sim cards with data traffic 4,000 40 6.23 3,000 +60.0% 5 +51.4% +48.1% 50% 3,024 +44.0% 3.90 2,000 20 2.57 1,884 Data traffic 1.79 1,000 1,170 771 0 0 0 0% Sep.-2016 Sep.-2017 Sep.-2018 Sep.-2019 Sep.-2020 Sep.-2016 Sep.-2017 Sep.-2018 Sep.-2019 Sep.-2020

Annual change 4-Year change (Sept. 2019 – Sept. 2020) (Sept. 2016 – Sept. 2020) September +416.3% September (no of sim (no of sim (∆ %) (∆ %) 2016 2020 in thousand) in thousand) (∆ %) 1.79 9.23 SIM cards with data traffic: +1,497 +2.7% +6,663 +13.3% GB/month GB/month

(petabyte) (∆ %) (petabyte) (∆ %) At the end of September 2020, the number of sim cards with data traffic Data traffic: +1,584 +52.4% +3,837 +497,9% has reached 73.1% of the total human sim cards

Note: Due to changes in firms’ accounting methods and methodological refinements introduced by the Authority, the total number of sim cards with data traffic is not directly comparable with previous versions p. 7 1.8: Mobile lines: number portability

DISTRIBUTION (%) OF DONOR AND RECIPIENT LINES (12 months) In one year (September 2019 – September 2020), there have been 12,2 million of Mobile Number Portability (MNP) operations SEPTEMBER 2020

Donor lines Recipient lines Mobility index Totale lines (%) 40 (%) (cumulative value of number portability operations)

30 21.1 Sep.-2016 98.3 26.6 26.1 22.9 21.2 21.2 20.9 27.6 Sep.-2017 113.5 19.4 20 18.2 13.4 31.5 Sep.-2018 130.2 10.1 10 24.5 Sep.-2019 144.0

22.1 Sep.-2020 155.1 0 * Wind Tre TIM* Vodafone Iliad MVNO 35 0 0 50 100 150

(*) Note: the data collected on TIM and Vodafone include the lines of the subsidiaries, respectively Kena Mobility index: the ratio between (i) total donating lines plus total recipient mobile and VEI (which offers mobile telephony services called .ho) lines since the beginning of the year, and (ii) the corresponding average costumer base (net off M2M sims)

p. 8 2.1: MEDIA: TV AUDIENCE OF THE MAIN EVENING NEWSCASTS (%) MARKET SHARES (%) AVERAGE DAY (September 2016 – September 2020) SEPTEMBER 2020

5.9 33.9 4.0 32.2 6.5 30 5.0 5.8 TGLa7 3.6 3.5 TG 4 21.3 4.4 5.6 Studio Aperto 20 19.2 18.6 TG 5 15.1 16.8

11.3 TG3 10 8.5 11.7 Regionale 6.8 13.5 3.6 9.8 10.1 TG 3 Discovery Others Mediaset Comcast Comcast / Sky 7 / La Communication Cairo 7.3 8.3 RAI 7.5 TG 2 0 =

TG 1 25.6 24.2 21.9 = +1.2 -1.3 -1.0 +0.9 +0.2

set.-16 set-17 set.-18 set.-19 dic.-19 mar.-20 giu.-20 set.-20 Differences vs. September 2019 (percentage points)

∆ percentage points (September 2019 – September 2020) Average daily television viewership Newscasts Broadcasters

Tg 1 +3.7 p.p. Tg 5 +2.6 p.p. Tg La 7 +0.1 p.p. Tg 1: 4.9 M viewers Rai: 3.2 M viewers Tg 2 +0.8 p.p. Studio Aperto +1.0 p.p. Tg 5: 3.8 M viewers Mediaset: 3.1 M viewers Tg 3 +3.5 p.p. Tg 4 +0.5 p.p. M = million Tg 3 - Regionale +5.2 p.p. Source: Agcom elaboration on Auditel’s data (Nielsen) p.Pag. 9 12 2.2: MEDIA: QUOTIDIANI NEWSPAPERS’ TOTAL MONTHLY SALES BY 7 MAJOR EDITORIAL NEWSPAPERS’ TOTAL MONTHLY SALES BY EDITORIAL GROUPS (%) BRAND AND TYPE OF DISTRIBUTION CHANNELS SEPTEMBER 2020 IN THOUSANDS – SEPTEMBER 2020

Difital and multiple copies Printed newspapers* Total 39.6 40

set.-2016 5,473 51,611 57,084 30 set.-2017 4,776 46,347 51,122 22.2 set.-2018 4,523 42,357 46,880 20 set.-2019 15.0 4,349 38,680 43,029 Last dic.-2019 4,284 35,761 40,045 10 7.4 7.2 four quarters mar.-2020 4,397 32,715 37,112 4.4 4.2

giu.-2020 4,813 29,602 34,415

Others

Monrif Group Monrif

Gruppo 24 Ore 24 Ore Gruppo

GEDI Gruppo Editoriale Editoriale Gruppo GEDI

Cairo/RCS MediaGroup Cairo/RCS Caltagirone Editore Caltagirone 0 Amodei Gruppo = = = set.-2020 4,552 32,565 37,117

0 10000 20000 30000 40000 50000 +1.3 -0.8 = = = -0.1 -0.3 (*) Note: copies sold via distribution channels provided for by law Differences vs. September 2019 (percentage points)

Annual change 4-Year change Total copies sold in September 2020 (Sept. 2019 – Sept. 2020) (Sept. 2016 – Sept. 2020) 61,468,415 Printed newspapers: -16% -37% Annual change: (September 2019 – September 2020) Digital and multiple copies: +5% -17% (represent 12.3 % of total sales) - 14% Source: Agcom elaboration on data from ADS and IES p.Pag. 10 13 2.3: MEDIA: DAILY AND PERIODICAL PUBLISHING VOLUMES TREND (PAPER COPIES)* TOTAL COPIES SOLD DISTRIBUTION OF COPIES (mln. of units) (%) Newspapers Magazines 100% 3.1 Gruppo 24 Ore 5.0 4.3 3.1 3.0 8.1 8.3 8.4 8.1 8.1 Caltagirone 8.6 Monrif 1,200 1,095 8.0 8.4 8.7 8.8 968 18.3 18.3 18.8 Cairo/RCS 943 930 18.7 19.3 886 888 826 777 757 DAILY 800 50% 22.8 21.9 21.3 Gedi 679 PUBLISHING** 24.8 23.6

400 Others 35.4 36.1 38.8 39.9 40.3

0% 0 2015 2016 2017 2018 2019 2015 2016 2017 2018 2019 100% 5.1 5.0 4.1 4.3 4.4 Gedi 4.5 4.4 4.8 5.0 5.1 Gruppo Universo Newspapers Magazines 5.2 5.0 5.0 5.6 6.2 Bresi 13.0 11.9 12.2 11.9 11.0 Arnoldo Mondadori variazione di periodo -30.9% -28.1% 2015 - 2019 21.4 23.1 23.3 23.8 24.7 Cairo/RCS PERIODICAL 50% variazione annuale -8.3% -12.7% PUBLISHING** 2018 - 2019

50.7 50.6 50.6 49.5 48.7 Others (*) Note: data are census and are, therefore, not directly comparable with similar sample-based analysis

(**) Note: the time series, to ensure the comparability of values, was built with the same market 0% boundaries in order to overcome the problems related to mergers and acquisitions involving the publish companies Gruppo Cairo/RCS Mediagroup and GELE/Itedi 2015 2016 2017 2018 2019 p.Pag. 11 13 2.4: MEDIA INTERNET: ACTIVE USERS OF THE MAIN OPERATORS AUDIENCE ON AN AVERAGE DAY (%) (SEPTEMBER 2017 – SEPTEMBER 2020) IN MILLIONS

45 42 41 41 set.-2017 set.-2018 set.-2019 set.-2020 40 3737 38

35 31 31 31 30 3030 28 29 28 28 30 27 2627 27 27 26 27 26 25 26 26 25 25 23 24 23 25 21 In September 2020, 42 19 20 18 18 17 18 15 million unique users 15 12 12 10 11 connected to the internet 10 8 5 0 Google Facebook Amazon Microsoft RCS Mediaset GEDI Gruppo ItaliaOnline Caltagirone Mondadori ilMeteo MediaGroup Editoriale Editore

AVERAGE MONTHLY TIME SPENT ON WEBSITE BY VISITORS (SEPTEMBER 2017 – SEPTEMBER 2020) (hh:mm:ss) In September 2020, a total set.-2017 amount of 59 hours of -6% ∆ % ∆ % 24:00:00 set.-2020 surfing, on average, per 24:24:27 person per month

12:00:00 9:55:48 Note: Since March 2018, the Audiweb system has +38% adopted a new methodology

1:47:14 1:20:46 0:56:07 1:05:16 0:22:14 0:30:36 0:10:30 0:15:36 0:12:20 +66% -4% +1% +125% -24% -32% -45% +5% -53% Source: Agcom elaboration on Audweb’s 0:00:00 data (Nielsen) Google Facebook Amazon Microsoft RCS Mediaset GEDI Gruppo ItaliaOnline Caltagirone Mondadori ilMeteo MediaGroup Editoriale Editore p. 12 2.5: MEDIA INTERNET: ACTIVE USERS OF THE MAIN SOCIAL NETWORKS MAIN SOCIAL NETWORKS USERS SEPTEMBER 2017 – SEPTEMBER 2020 IN MILLIONS Quarterly change Annual change (June 2020 – Sept. 2020) (Sept. 2019 – Sept. 2020) 40 35.5 36.1 Facebook -2.2% +1.5%

26.5 27.2 Instagram -1.8% +3.0% 26.4

20 18.4 19.2 Linkedin +3.5% +4.3% 16.4 Pinterest -1.8% +35.0% 14.6 12.2

10.4 10.9 9.9 Twitter -1.4% -9.1% 8.1 6.5 TikTok -0.4% +400% 5.8 3.8 2.9 Reddit +2.5% -25.2% 1.3 0 1.2 set.-2017 set.-2018 set.-2019 dic.-2019 mar.-2020 giu.-2020 set.-2020

Source: Agcom elaboration on Audweb’s data (Nielsen)

p.Pag. 13 15 3.1: POSTAL SERVICES: REVENUES REVENUES SINCE THE BEGINNING OF THE YEAR REVENUES BY SOURCE TYPE SINCE THE BEGINNING OF THE YEAR (%) MILLIONS OF € JANUARY TO SEPTEMBER 2020

Mail services Parcel delivery Jan. to Sept. 2019 4,780 services 5000 Jan. to Sept. 2020 4,678

4000 Domestic no US 33.8% multiple items US 24.6% 3000 no US 69.3% 2,346 Domestic US 0.6% 1,906 no US 2.3% 2000 Domestic single items US 10.9% 1,107 1,034 1,009 733 564 no US 29.8% 1000 759 Crossborder US Crossborder services 9.7% 0.3% 0 US NO SU Domestic Crossboarder TOTAL (Universal (Non rientranti nel (US + No US) (In + Out) Other Service) Servizio Universale) 18.5% Parcel delivery Mail services services

Annual change Annual change (Sept. 2019 – Sept. 2020) (Sept. 2019 – Sept. 2020)

-28.1% +14.1% -2.1% -24.3% -29.2% -26.4% -37.9% +23.1% -2.5% Domestic Domestic Crossborder Total Domestic single Crossborder Other multiple items items services

p.Pag. 14 16 3.2: POSTAL SERVICES: REVENUES HISTORICAL TRENDS ON A YEARLY BASIS (12 months cumulative sum) ON A QUARTERLY BASIS MILLIONS OF € MILLIONS OF € 6,553 6,342 5,960 6,076 6,603 Total 1,508 1,466 1,598 Total 1,394 6,000 1,500 1,340

4,022 4,648 Total parcels 1,164 Total parcels 3,749 959 4,000 3,444 1,000 872 3,166 810 3,177 Domestic parcels 739 808 Domestic parcels 2,794 2,632 2,601 2,344 602 584 594 628 2,593 1,858 2,531 497 2,000 2,099 1,639 1,955 Total mail 500 433 547 549 1,921 380 434 Total mail 1,721 1,547 1,472 Crossborder parcels 378 326 400 356 Crossborder parcels 1,345 1,405 1,422 1,308 1,145 Mail US 313 325 330 306 249 Mail US 911 955 983 873 809 Mail no US 202 205 214 223 185 Mail no US 0 0 2015/16 2016/17 2017/18 2018/19 2019/20 3° trim. 2016 3° trim. 2017 3° trim. 2018 3° trim. 2019 3° trim. 2020

Change Change Change Change (2015/2016 – 2019/2020) (2018/2019 – 2019/2020) (Sept. 2016 – Sept. 2020) (Sept. 2019 – Sept. 2020) Total: +10.8% -0.8% Total: +19.3% +6.0% Mail services: -30.0% -22.8% Mail services: -27.9% -21.0% - Universal Service: -40.4% -26.0% - Universal Service: -37.8% -23.7% - No Universal Service: -7.3% -17.7% - No Universal Service: -8.1% -17.0%

Parcel delivery services: +46.8% +15.6% Parcel delivery services: +57.7% +21.9% - Domestic: +71.0% +22.1% - Domestic: +86.6% +28.6% - Crossborder: +12.5% +3.5% - Crossborder: +16.6% +7.9%

p.Pag. 15 17 3.3: POSTAL SERVICES: VOLUMES VOLUMES SINCE THE BEGINNING OF THE YEAR VOLUMES BY SOURCE TYPE (%) MILLIONS OF UNITS SEPTEMBER 2020 Parcel delivery 3000 Mail services 2,711 services Jan. to Sept. 2019 2,340 Jan. to Sept. 2020 Domestic no US 61.1% 2000 multiple items 1,514 US 25.2% no US 86.8% 1,215 Domestic US 0.4% no US 0.3% 1000 781 Domestic 471 single items US 2.1% 585 353 no US 12.7% Crossborder 69 US 63 Crossborder services 4.0% 0.1% 0 US NO SU Domestic Crossboarder TOTAL (Universal (Non rientranti nel (US + No US) (In + Out) Other Service) Servizio Universale) 7.4% Parcel delivery Mail services services

Annual change Annual change (Sept. 2019 – Sept. 2020) (Sept. 2019 – Sept. 2020)

-21.6% +29.7% -13.7% -19.8% -35.9% -31.9% -28.7% +33.4% +9.4%

Total Domestic Domestic single Crossborder Other Domestic Crossborder multiple items items services

p.Pag. 16 18 3.4: POSTAL SERVICES: VOLUMES HISTORICAL TRENDS ON A YEARLY BASIS (12 months cumulative sum) ON A QUARTERLY BASIS MILLIONS OF UNITS MILLIONS OF UNITS 4,188 3,978 3,881 4,000 3,738 1,000 912 3,836 866 850 3,545 818 3,380 3,270 Total 3,170 827 759 Total 2,545 760 Total mail 729 2,095 2,056 2,087 2,020 678 573 Total mail 2,000 480 467 1,741 500 455 471 1,489 1,700 Mail no US 1,293 393 Mail no US 305 1,150 348 262 845 Mail SU 207 180 Total parcels 501 568 121 140 353 432 725 Total parcels 84 107 186 Mail US 630 Domestic parcels 161 Domestic parcels 418 481 101 119 287 358 68 88 0 94 Crossborder parcels 0 25 Crossborder parcels 66 75 84 86 16 18 20 21 2015/16 2016/17 2017/18 2018/19 2019/20 3° trim. 2016 3° trim. 2017 3° trim. 2018 3° trim. 2019 3° trim. 2020

Change Change Change Change (2015/2016 – 2019/2020) (2018/2019 – 2019/2020) (Sept. 2016 – Sept. 2020) (Sept. 2019 – Sept. 2020) Total: -21.9% -12.5% Total: -16.7% -7.2% Mail services: -33.6% -19.7% Mail services: -30.7% -15.5% - Universal Service: -51.4% -26.5% - Universal Service: -48.1% -12.7% - No Universal Service: -18.8% -15.9% - No Universal Service: -18.1% -16.7%

Parcel delivery services: +105.3% +27.6% Parcel delivery services: +120.7% +33.1% - Domestic: +120.0% +30.9% - Domestic: +136.3% +35.5% - Crossborder: +41.9% +8.9% - Crossborder: +54.2% +18.5%

p.Pag. 17 19 3.5: POSTAL SERVICES: COMPETITIVE LANDSCAPE SEPTEMBER 2020

MAIL AND PARCEL DELIVERY MAIL SERVICES PARCEL DELIVERY SERVICES COURIERS SERVICES not included in Universal service not included in Universal service

78,8

50 50 50

39.3 40 40 40

30 30 30

19.5 Italiane 20 18.2 Transport 20 20 15.3 15.6 13.9

13.8 Italiane oste 12.6 11.7

P Poste Poste

Poste Italiane Poste 10.9 9.9 8.9 8.3 10 10 7.7

10 FedEx - FedEx 5.4 - 3.6

3.4 1.9 1.2

Others

BRT BRT

DHL

General Logistics Systems Systems Logistics General

Gruppo

Gruppo Italia Amazon

United Parcel Service Parcel United

TNT

Nexive

Fulmine Group Fulmine

Citypost

Gruppo

BRT

United Parcel Service Parcel United

General Logistics Systems Systems Logistics General

TNT

DHL Others 0 Transport Italia Amazon 0 0

-6.3 +1.4 -1.7 +3.6 +0.1 +0.1 +0.1 +0.2 +2.0 +0.6 +1.6 -0.1 +3.4 -0.6 -0.6 +2.0 -1.6 -2.3 -2.3 +0.3

Differences vs. September 2019 (percentage points) p. 18 3.6: POSTAL SERVICES: PER-UNIT REVENUES HISTORICAL TRENDS IN € MAIL SERVICES PARCELS DELIVERY SERVICES

19.73 20.00 € 18.03 1.50 € 1.35 16.82 16.46 1.27 1.35 Mail US Crossborder 1.16 15.65 1.10 parcels

1.00 € 0.80 0.74 0.77 0.73 Average 10.00 € 8.97 0.77 unit revenue 7.97 7.48 7.08 Average unit 6.42 revenue 0.50 € 0.48 Mail no US 6.48 5.87 5.04 Domestic 0.46 0.49 5.61 5.40 0.42 0.44 parcels

0.00 € 0.00 € 2015/16 2016/17 2017/18 2018/19 2019/20 2015/16 2016/17 2017/18 2018/19 2019/20

Change Change Change Change (2015/2016 – 2019/2020) (2018/2019 – 2019/2020) (2015/2016 – 2019/2020) (2018/2019 – 2019/2020)

Average unit revenue: -28.5% -9.4% Average unit revenue: +5.4% -3.8% Crossborder parcels: -20.7% -4.9% - Mail US: +22.8% +0.7% - US: -16.8% +10.2% - No US: -5.0% - Mail no US: +14.2% -2.2% -20.5% Domestic parcels: -22.3% -6.7% - US: -3.2% -6.5% - No US: -22.4% -6.7%

p.Pag. 19 21 4.1 PRICE: HARMONISED CONSUMER PRICE INDEX AND OTHER UTILITIES PRICE INDICES (2010=100) GENERAL PRICE INDEX UTILITIES PRICE INDEX

175 175 171.5 Water 165 165

155 155

145 145

Regulated services - 135 133.7 Train 135 133.3 local 126.9 Urban transport 125 125 126.7 Waste 122.7 Power 115 110.0 General price index 115 110.0 General price index 105 107.6 Regulated services - 105 national 95 95 88.8 Gas 85 85 80.1 Agcom - ISA * 75 75 69.1 Communications 65 65 set dic mar giu set dic mar giu set dic mar giu set dic mar giu set set dic mar giu set dic mar giu set dic mar giu set dic mar giu set

2016 2017 2018 2019 2020 2016 2017 2018 2019 2020 Source: Agcom elaboration on data from Istat

4-Year change Annual change 4-Year change Annual change 4-Year change Annual change

ISA (Agcom summary price index): -13.6% -5.3% Water (04.4.1): +13.6% +2.1% Train (07.3.1): +16.0% +5.8% General price index: -0.6% +2.1% Waste (04.4.2): +1.8% -0.1% Urban transport (07.3.2.1.1): +5.1% +1.7% Regulated services - local: +8.4% +1.1% Power (04.5.1): +2.2% -8.0% Communications (08): -17.7% -6.4% Regulated services - national: +0.7% +0.2% Gas (04.5.2): -11.5% -13.3% (*) Note: The ISA («Indice Sintetico Agcom») price index includes postal services, services and devices for fixed and mobile (COICOP - Classification of Individual Consumption by Purpose) telephony, public TV license fee, pay TV, newspapers and magazines (for a total of 10 items). p.Pag. 20 22 4.2 PRICE: MOBILE AND FIXED TELEPHONY PRICE INDICES (2010=100) FIXED TELEPHONY PRICE INDICES MOBILE TELEPHONY PRICE INDICES

135 135 132.9 Access / basic services 125 125

115 115 General price General price 110.0 110.0 105 index 105 index 102.9 Devices 95 95

85 85

75 73.8 Broadband / 75 internet 68.2 Services 65 65

55 55

45 45

35 35 28.5 Devices 25 25 set dic mar giu set dic mar giu set dic mar giu set dic mar giu set set dic mar giu set dic mar giu set dic mar giu set dic mar giu set

2016 2017 2018 2019 2020 2016 2017 2018 2019 2020 Source: Agcom elaboration on data from Istat

4-Year change Annual change 4-Year change Annual change

Access / basic services (08.3.0.1): +10.8% -0.4% Servces (08.3.0.2): -13.8% -1.7%

Devices (08.2.0.1): +10.4% +3.7% Devices (08.2.0.2): -44.1% -23.6%

Broadband / internet (08.3.0.3.0.01): -23.4% +1.0%

(COICOP - Classification of Individual Consumption by Purpose) p.Pag. 21 23 4.3 PRICE: DAILY NEWSPAPERS, MAGAZINES, TV AND POSTAL SERVICES PRICE INDICES (2010=100) NEWSPAPERS, MAGAZINES, TV PRICE INDICES POSTAL SERVICES PRICE INDEX

170 170 Letters handling 164.6 services 160 160

150 150

140 139.5 Newspapers 140 139.2 Postal services

130 130 Pay TV 126.8 126.0 Other postal 120 120 services 110.0 General price General price 110 index 110 110.0 index 107.3 Magazines 100 100

90 90

80 80

70 70 set dic mar giu set dic mar giu set dic mar giu set dic mar giu set set dic mar giu set dic mar giu set dic mar giu set dic mar giu set

2016 2017 2018 2019 2020 2016 2017 2018 2019 2020 Source: Agcom elaboration on data from Istat

4-Year change Annual change 4-Year change Annual change

Newspapers (09.5.2.1.0): +6.1% -0.4% Postal services (08.1): +11.0% +0.2%

Pay TV (09.4.2.3.0.02): +6.3% -0.9% Letters handling services (08.1.0.1.0.00): +18.7% =

Magazines (09.5.2.2.0): +2.0% +0.7% Other postal services (08.1.0.9.0.00): +3.6% +0.5%

(COICOP codes - Classification of Individual Consumption by Purpose) p.Pag. 22 24 4.4 PRICE: INTERNATIONAL BENCHMARK Source: Agcom elaboration on data from Eurostat

TLC – SERVICES AND EQUIPMENTS NEWSPAPERS AND MAGAZINES POSTAL SERVICES (COICOP 08.2 - 08.3) (COICOP 09.5.2) (COICOP 08.1) 1-Year change % 7 6.3 Sept. 2019 6.8 - 3.2 5.5 Sept. 2020 0 4.1 0.0 UK 3.5 -3.2 -1.4 3.0 3.9 -1.7 Fra 3.2 Ger EU Spa -6.7 0.0 1.4 0.2 (27) 0 -7 0 Ita Ita Spa Fra EU Ger UK -1 -0.3 Ita EU Spa UK Fra (27) Ger (27) 5-Year 20 change % 26.3 24.8 Sept. 2015 10.6 2.3 20.0 19.0 - 0 17.2 -6.3 -5.9 Spa UK 15.4 14.7 14.8 Sept. 2020 -10.4 Ger 11.1 EU 9.8 Fra 6.9 -18.4 (27) 4.6 0 -20 Ita 0 Ger Ita EU Spa Fra Ita Spa Fra EU Ger UK UK (27) (27)

10-Year 40 77.3 change % 68.8 29.9 55.4 58.2 Sept. 2010 43.3 47.0 - 0 37.0 38.7 38.6 -10.8 UK Sept. 2020 -17.7 -15.5 Spa 22.2 22.9 -32.4 -30.0 EU Ger 19.1 Fra (27) 0 0 -40 Ita Spa Ita Fra EU Ger UK Ger Ita EU Spa Fra UK (27) (27) p.Pag. 23 25