How to contact the council and get value for money from local services 2016-2017
Westminster City Council westminster.gov.uk @CityWestminster Westminster City Hall #CityforAll 64 Victoria Street London SW1E 6QP Dear resident, My vision is for Westminster to be a City for All – an unrivalled place of choice and aspiration where the connections amongst residents, businesses and visitors get stronger as everyone plays their part in, and benefits from, our city’s continued success. We are able to deliver this because of the savings we have made, and will our relentless focus on offering value make, have been achieved through for money to local people, despite the reducing back office costs and, only when ongoing financial challenges we face. We appropriate, increasing our income. have saved £90 million from our budget As we now see a stronger economy, we over the past three years and have over have introduced a modest council tax £100 million more to find by 2018. increase of £15.07 for a Band D resident, We have deliberately kept the same level equivalent to 29p per week. This is to of council tax for nine years, to help local ensure the city’s continued success residents during difficult times. Most of and will allow us to continue to support We will enable all our We will create We will protect and communities to share in opportunities for enhance Westminster’s the economic prosperity residents, businesses unique heritage so that of our city. and visitors to make every neighbourhood responsible choices remains a great place to for themselves, their live, work, invest in, and families and their visit, both now and in neighbourhood. the future.
the most vulnerable. For example, this progress, regardless of background year we will be spending over £760 per – truly a City for All. resident on Adult and Children’s Services alone, almost twice as much as is received from the whole of our council tax. By continuing to focus our resources on resident priorities, we will continue to deliver clean streets and more homes, Councillor Philippa Roe tackle long term unemployment, and Leader of Westminster create a place where it is possible to City Council
Find out more at westminster.gov.uk/city-for-all BE IN CONTROL OF YOUR COUNCIL TAX
SWITCH TO DIRECT DEBIT and win £10,000 in our prize draw
PEACE OF MIND GUARANTEED
For more information, to view the Prize Draw terms and conditions, and the Direct Debit Guarantee, look out for details in your council tax bill or visit: www.directdebit.co.uk/londoncounciltax
PARTICIPATING LONDON COUNCILS
Barnet, Brent, City of Westminster, Islington, Kensington & Chelsea, Lewisham, Southwark and Tower Hamlets.
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General enquiries
020 7641 6000
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OPEN FORUM Join the ONLINE • FACE-TO-FACE • PUBLIC MEETINGS OPEN FORUM Keep up-to-date with local issues openforum.westminster.gov.uk
Speak to us directly at local meetings throughout the year on our City for All tour
Go online to take part in discussions with fellow residents, local businesses, councillors and council officers
Write to us at Open Forum, FREEPOST LON 17563, 15th Floor, Westminster City Hall, SW1 6QP
Find information and advice on everything from starting a career and staying healthy to free events and volunteering at youngwestminster.org.uk
Education, training and employment Health and wellbeing Advice and support Sports and leisure Get involved Events and activities
#YoungWestminster 10 westminster.gov.uk (Adult services) (Adult compliments and Complaints gov.uk/armed-forces Visit more. and entertainment, and for adult courses, culture admissions, discounts and employment, school finance on advice get can you reservists, serving currently serving, or are are Forces, Armed the in served previously has member afamily or you If
0800 587 0072 587 0800 B A westminster.
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Queen’s Park Children’s Centre Park Children’s Queen’s West North westminster.gov.uk/childrens-centres visit ofcentres list a full For training. and support advice, Centre for Children’s local your Visit Centres Children’s finance Student needs educational Special Schools School admissions meals school Free Family Service Information children Disabled numbers services children’s Other Children’s services
020 7641 5838 7641 020 0607 100 0300 3311 7361 020 6433 7745 020 3412 7641 020 7929 7641 020 7112 7266 020 4000 7641 020 westminster.gov.uk/schools westminster.gov.uk/children-services 88 Bravington Road, W9 3AL W9 Road, Bravington 88 Young people and youth participation team Youth offending Youth Council Fostering CentresChildren’s nurseries and Childminding Adoption achild about are worried you if or ofchildren, Abuse (call the school direct) school (call the
(Children’s services) (Children’s compliments compliments and Complaints uk/homework-clubs Visit seven to 13-year-olds. children’s libraries for ofWestminster’s all in clubs school homework There are free after-
020 7745 6501 7745 020 0808 202 6210 westminster.gov. C
11 westminster.gov.uk Need medical advice fast?
...but it’s less urgent than 999?
Call 111 when it’s less urgent than 999 If you need medical help or advice fast, but it’s not a 999 emergency, call the free NHS 111 line at any time. Trained staff are on the line 24 hours a day, seven days a week, 365 days a year. They can give advice, and tell you where to go for help.
Need medicine out of hours? Pharmacists can offer advice and provide medicines for coughs and colds, pain relief and other common conditions. They can also help you decide whether you need to see a doctor. Some pharmacists are open late, at weekends, or on bank holidays. To check the opening times and addresses of your nearest pharmacies, visit www.nhs.uk.
Need to see a GP or practice nurse when your practice is closed? Patients in Westminster who need to see a GP or nurse urgently in the evenings , at weekends, or on bank holidays can walk in or book a same day appointment at a number of GP practices in the area. For more information, call your GP, telephone 111 or visit www.staywellnwl.nhs.uk.
Need emergency mental health support out of hours? If you live or work in Westminster, you can phone the out of hours urgent helpline on 0800 0234 650*. * provided by Central and North West London NHS Trust
For immediate, life-threatening emergencies, continue to call 999.
Here to help you stay well www.staywellnwl.nhs.uk Leyla Hannbeck, Pharmacist
Westminster Residents A-Z full page advert FIN.indd 1 05/02/2016 13:01 Stop service smoking therapies talking health Mental Hearts Healthy support Diabetes Health tax Council Centre Children’s Garden Churchill South Centre Childhood Early Portman Centre Children’s Church Street East North Healthy lifestyle sessions for young people for sessions Healthy lifestyle Trainers Health services alcohol and Drug 12-14 8DE NW8 Street, Salisbury 020 3434 2500 030 3333 0000 9346 3795 020 1725 8323 020 (south) 8743 7287 020 3178 2743 034 5923 7641 020 5435/5436 7641 020 020 7099 3333 (north) 6200 7266 020 mytimeactive.co.uk/MEND londonhealthtrainers.com knowdiabetes.org.uk westminster.gov.uk/public-health westminster.gov.uk/council-tax kick-it.org.uk healthyhearts.org.uk Johnson’s Place, SW1V 3EU Johnson’s
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Your mixed recycling collection is weekly You can recycle:
For more information and to order recycling bags visit westminster.gov.uk/recycling
6.105 - WCC_A-Z Council Tax Booklet 2016_recycling_ad_001.indd 1 11/02/2016 12:12 6.105 -WCC_A-Z CouncilTaxBooklet 2016_recycling_ad_001.indd 1 Your recyclingguide Your mixedrecyclingcollection isweekly For moreinformationandtoorderrecyclingbags visit westminster.gov.uk/recycling You canrecycle: 11/02/2016 12:12 Repairs (CityWest Homes tenants) Homes (CityWest Repairs Homes CityWest sleeping Rough numbers housing Other Housing assistance Medical services NHS Lupus Street Lupus centre, area service South Street Lilestone centre Central service area (please callyourlocalservicecentre): offices estate Homes CityWest Properties, Soho and Covent Garden. Covent and Soho Properties, Street Pimlico Pimlico, Gardens, Longmoore and Grosvenor, Churchill Gardens, Lillington estates: For Wood. John’s St. Marylebone, Green, Lisson Street, Church estates: For
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15 westminster.gov.uk 16 westminster.gov.uk westminster.gov.uk/bip Visit Points. Information Business at more and networking events planning, business on advice reports, market international and UK of worth of pounds thousands Access L Home library service library Home Libraries support tax council Housing and benefit Terrace Westbourne centre, area service West Road Lanark centre, area service North Green, West Street Properties, Westbourne Park. Westbourne Properties, Street West Green, estates: For Park. Queen’s Properties, Street North estates: For Renewals and enquires and Renewals Points Information Business culture and Arts studies local and Archives Support to help pay council tax council pay to help Support pay rent help to benefit Housing 020 7641 020 5405 020 7641 6200 0042 072 0800 2911 7245 020 2231 7245 020 westminster.gov.uk/libraries westminster.gov.uk/benefits Bayswater, Little Venice, Paddington Venice, Paddington Little Bayswater, Vale, Maida Mozart,
Business Information Point Information Business and Library Reference Westminster Library Music Westminster and Library Victoria Wood Library John’s St. Centre Learning and Park Library Queen’s Pimlico Library Library Paddington Library Mayfair Service Information and Library Marylebone ValeMaida Library Centre Library Venice Sports Little Library Church Street Library Chinese the including Library Cross Charing Library Express and Centre Archives Libraries 160 Buckingham Palace Road, SW1W Palace Road, 9UD 160 Buckingham 0HF Cross WC2H Road, Charing 4-6 20 Circus Road, NW8 6PD NW8 Road, 20 Circus 35 St. Martin’s Street, WC2H 7HP Street, Martin’s 35 St. 10 Crompton 1ND W2 Street, 8EU 67 NW8 Street, Church 666 Harrow Road, W10 Road, Harrow 4NE 666 SW1V Street, Lupus 3EY 150 Queensway, (children)* 6GD W2 (adults)Porchester 5DU W2 Road, W1K Street, Audley 25 South 2PB W1G Street, Beaumont 54 Macintosh House, 6DW Avenue, 2QT W9 Sutherland 10 Ann’s St. SW1P Street, 2DE (self-service)
Clifford Hall in 2018. Hall Clifford at reopen will library new The Library. Children’s Paddington for location this is a temporary redevelopment to *Due and-libraries gov.uk/under-5s- Visit libraries in Westminster. at 5s under for sessions rhyme play, and song free regular are There uk/ebooks westminster.gov. libraries. Visit free with Westminster Borrow ebooks for westminster. 17 westminster.gov.uk Weddings in Mayfair and Marylebone
Enjoy an intimate wedding in historic Mayfair Library
Mayfair Library has a quiet, romantic atmosphere perfect for a smaller wedding. Mount Street Gardens, next to the library, offers an ideal location for photos. Rooms are available Monday to Saturday and selected Sundays between April and October for up to 38 guests. Evening ceremonies are available on Thursdays.
Get married at Asia House, a stunning 18th century Georgian townhouse in the heart of London
Asia House offers four Georgian style rooms with original features including classically painted ceilings, marble fireplaces and stunning chandeliers. Rooms are available Friday to Sunday for up to 100 guests.
Ceremonies start from just £280. Join us for an open evening to find out more. Visit westminster.gov.uk/weddings Call 020 7641 7500 @WestminsterRO facebook.com/Westminster-Register-Office Police filming and Events events and licensing Planning, Parking
enforcement Planning permissions and applications Planning Markets and trading street Licensing buildings areas listed and Conservation control Building permits parking Resident (24 ticket hours) aparking Pay suspensions bay Parking parking Motorcycle permits parking Disabled ticket a parking Challenge Club Car 101 For non-emergencies emergency an In 999 2390 7641 020 6500 7641 020 Monday-Saturday) (8am-8pm, 4567 7823 020 westminster.gov.uk/events-and-filming westminster.gov.uk/licensing westminster.gov.uk/planning westminster.gov.uk/parking highway, or filming in filming highway, or Westminster public or space open apark, in event an Holding
gov.uk/parkright Visit city. the in parking for pay and to find app free ParkRight mobile day our downloading a people 300 Join westminster. P 19 westminster.gov.uk 20 westminster.gov.uk call or lights traffic select and https://reportit.tfl.gov.uk Visit London. for Transport to directly reported be should lights traffic *Faulty gov.uk/recycling Visit order them online. or library local your from apack up Pick bags? ofrecycling Out Visit partnership venues. wedding and civil 150to over spectacular Westminster is home ceremony-venues gov.uk/westminster- 0343 222 1234. westminster. westminster. R environmental health environmental Rubbish, and streets Registrars and electoral services
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St. Augustine’s Sports Centre Sports Augustine’s St. Centre Leisure Seymour Centre Sports Mother Queen Spa Porchester Centre Porchester Ground Recreation Paddington Centre Leisure Street Marshall Centre Venice Sports Little Centre* Sports Jubilee Sport Academy centres Leisure and leisure Sports
Torquay Street, W2 5EZ Torquay W2 Street, Oxford Road, NW6 5AW NW6 Road, Oxford Place, W1H Seymour 5TJ SW1V 1EL Road, Bridge Vauxhall 223 5HS W2 Queensway, 5HS W2 Queensway, 1PD W9 Avenue, Randolph W1F 15 Street, 7EL Marshall W10 Street, 4RR Caird 10 Crompton Street, W2 1ND W2 10 Street, Crompton 020 7641 3642 7641 020 020 7535 2020 5522 7630 020 020 7792 3980 2919 7792 020 3642 7641 020 7222 7871 020 5111 7641 020 9629 8960 020 7121 020 0642 2012 7641 020 westminster.gov.uk/sports competitions and sports. and competitions clubs, activities, facilities, Information on sports Centre during this time. during Centre nearby Jubilee Sports the 2018. You use can in to reopen due is and closed for redevelopement *Moberly Centre Sports has card at at card ActiveWestminster an for a carer. Apply or 19, 60 over under you’re if pools council at free for Swim gov.uk/sports westminster. S 21 westminster.gov.uk Adult learning in the heart of Westminster
WAES is Westminster’s adult college, offering full-time and part-time study in the daytime, evenings and at weekends. We offer a wide range of courses specifically for adult learners wanting to study in a friendly and supportive environment.
Visit us online at www.waes.ac.uk, call 020 7297 7297 or drop in to one of our centres for more information.
Enrol now for courses in 2016/17!
WAESadvertFeb2016 fullpage.indd 1 10/02/2016 16:50 WAESadvertFeb2016 fullpage.indd 1 in the heart ofWestminsterin theheart We offer awiderange ofcoursesspecifically for adult learners Visit usonlineatwww.waes.ac.uk, call 0207297 WAES isWestminster’s adultcollege,offering full-time and wanting tostudyinafriendly andsupportive environment. part-time studyinthedaytime, evenings andatweekends. drop intooneofourcentres for more information. Enrol now for courses in2016/17! Adult learning or or 10/02/2016 16:50 Volunteering of information freedom and protection Data Cycling Councillors need. you service are ofthe unsure you if us Contact instance. first the in service relevant the by with dealt be should comments and Complaints comments and Complaints numbers useful Other westminster.gov.uk/foi westminster.gov.uk/dp westminster.gov.uk/cycling westminster.gov.uk/councillors westminster.gov.uk/complaints westminster.gov.uk/volunteering 020 7723 1216 7723 020 3921 7641 020 Park, Westbourne Westbourne Park, Queens Churchill, Street, Church Road, Harrow Square Vale, Maida Vincent Park, Regent’s Venice, Little Street, High Marylebone Road, Abbey Bayswater Park, Hyde James’s, St. Tachbrook, Square, Dorset and Bryanston End, West Warwick Belgravia, and Knightsbridge Gate, Lancaster 020 7641 4299 7641 020 5371 7641 020 3411 7641 020 3255 7641 020
city. Visit the in events exciting Marathon or other premieres, the London film at volunteer and Join Team Westminster city-cycling-courses westminster.gov.uk/ Visit skills. cycling your on up to brush training cycle group or one one-to- free get can complete novice, you a or cyclist seasoned Whether you’re a gov.uk/volunteering gov.uk/volunteering westminster. 23 westminster.gov.uk VOLUNTEER AND MAKE A DIFFERENCE TODAY THERE ARE LOTS OF WAYS TO VOLUNTEER WITH
If you’ve been thinking about trying something new, helping other people or getting involved in your community, volunteer and be part of Team Westminster. westminster.gov.uk/volunteering
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25 westminster.gov.uk Offers and discounts for Westminster residents
Don’t miss out on fantastic offers and great savings at Westminster’s leading attractions with a free Westminster City Save card. Register for a free card and find full details of all offers at westminster.gov.uk/city-save. You can also register by filling out an application form at your local library or leisure centre, or by calling 020 7641 6000.
Free family health classes Learn new, family-friendly, healthy recipes and enjoy games and activities to keep everyone active.
30% off á la carte dining at 20% off breakfast and lunch The Hispaniola Restaurant on menus at The Quince Tree Café the Thames Enjoy discounts on breakfast, brunch and Combine modern and stylish food with the lunch in London’s oldest garden centre; the backdrop of London’s iconic sights on the multi-award winning Clifton Nurseries. river Thames. Offers and discounts for Westminster residents A NEW OFFER EVERY FRIDAY
Receive the latest offers straight to your inbox with our Value for Money Friday enewsletter. Sign up at westminster.gov.uk/vfm and find us on Facebook at facebook.com/ValueForMoneyFriday
20% off tours of Lord’s 35% off exercise classes at Cricket Ground council leisure centres See the Ashes, visit the Dressing Rooms Get fit with discounted classes, including and walk down the Long Room. Discount yoga, step, spinning, box fit and pilates. includes entry to the MCC Museum. 20% off mains at Flamingos Eatery Offering the freshest food with authentic Afro-Caribbean flavours.
40% off Porchester Centre Spa Pamper yourself at London’s oldest spa, voted best value spa by The Sunday Times.
25% off any sourdough pizza at Earlham Street Clubhouse Delicious home-made sourdough pizzas in the heart of Covent Garden.
50% off paid exhibition tickets Terms and conditions apply, at the National Portrait Gallery full details can be found at Enjoy the most extensive collection of westminster.gov.uk/city-save portraits in the world at half price. There’s a new way to apply for benefits
Go online for a better way to apply for benefits. You can now claim your housing benefit and council tax support from anywhere you can access the internet.
westminster.gov.uk/benefits