South East Central Railway Divisional Disaster Management Plan Nagpur

South East Central Railway

Divisional Disaster Management Plan

Nagpur Division

FOREWORD

Accident Manual, Accident Management guide and several circulars, issued by Railway Board and Head Quarter office from time to time, provide adequate information and guidelines for the action to be taken by each and every railwaymen in the unfortunate event of a railway accident. Successful accident management, however, depends upon well-planned and coordinated team work. Though the information specific to Nagpur division is available in a scattered fashion at various places, an effort has been made to compile most of it at one place in the form of this booklet.

Nagpur division has wide spread narrow gauge section of about 670 route kms. and the lead time for divisional officers to reach to any affected site of narrow gauge section, sometimes may be more than 12 hrs. It is, therefore, very essential that area nodal officer should take charge at the site and attend to the prompt restoration of traffic as well as to provide the medical and other relief to passengers, wherever required. On the narrow gauge section, reaching the accident site by the Officers/ Sr. Supervisors by road is sometimes a quicker means and therefore, it is rather necessary that complete road maps especially those which cross the railway track at level crossings should be available not only with the control but with all the nodal officers as well for their respective jurisdictions to help and guide them in the emergent situations.

Another area which is generally neglected is the good public relations to be maintained with expeditious dissemination of information regarding the expected blockage of traffic on the section to the passengers not only at stations enroute but also at the terminating stations.

I am quite hopeful that this booklet will prove to be an extremely useful ready reckoner in times of crisis.

Divisional Railway Manager Nagpur

INDEX

Description Page No. CHAPTER – 1 Railway Disaster & Coordination Of Disaster Management Plans -

Railway Disaster 1 Type of disasters causing interruption to train services 2 – 3 Detailed classification of accidents 4 – 6 Reporting of train accidents 6 – 7 Level of enquiry 7 – 8

CHAPTER – 2 Reporting Of Accidents To Railway Board -

Important telephone numbers of Rly;Board, CRS & Zonal 9 – 11 Officials Format for reporting of accident to the Railway Board 11 Reporting of accidents by division. 11 – 12

CHAPTER-3 Preparedness for Disaster -

Guidelines for hiring of Helicopter/Aero plane at the time of 13 severe accident. Stationing of ART/ARME & its turning out 14 Location of ART/ARME & Breakdown in Napgur division 15 Breakdown facilities at adjoining division/railway 15 – 16 Sounding of hooter 16 – 17 Area Nodal Officers 17 – 18 Deployment & procedure for use of INMARSAT phones 18 INMARSAT phone numbers of adjoining division 19 Specific DOT telephone for relaying accident information 20 Fire brigade facilities 20 Medical facilities 20 Important phone number of Raipur division 20 Positioning of ART/ARME at Central Railway/Nagpur 21 Important phone number of Central Railway, Nagpur division 21 Important phone number of W.C.Railway, Jabalpur division 21 Important phone number of Divisional Officers of Nagpur 22 division Telephone number of stations of Nagpur division 23 - 25

Description Page No. CHAPTER – 4 Disaster Management -

Phase – I ( Golden Hour) 26 Phase – II ( Arrival of Crack Team) 26 – 27 Phase – III (Arrival of Relief Train) 27 – 28 Phase – IV (Handling injure passengers) 29 Phase – V (Restoration of traffic) 29 Concept of controlling station & controlling stations of Nagpur 29 division. Steps to be taken in the control 30 – 32 Steps to be taken at the site 32

CHAPTER – 5 Duties of Railway Officials -

Duties of Loco Pilot/Asstt. Loco Pilot 33 Duties of Guard 33 – 34 Duties of TTE/Train Supdt/Pantry car staff 34 Duties of A/C attendant/Mechanic 35 Duties of R.P.R personnel 35 Duties of Off-board ART/ARME staff - 36 Duties of Section Controller 36 Duties of Officials of Safety Organisation – 36 Duties of Sr.DSO/DSO 36 Duties of AOM/ADSO 37 Duties of Safety Counselor (Traffic) 37 Duties of Safety Counselor (Loco) 37 Duties of Safety Counselor (C&W) 37 Duties of Safety Counselor (P.Way) 38 Duties of Safety Counselor (S&T) 38 Duties of Transportation Inspector 38 Duties of Sr.DOM/DOM 39 Duties of Sr.DCM/DCM 39 Duties of Sr.DEN/DEN 40 Duties of Sr.DME/DME 40 – 41 Duties of Sr.DSTE/DSTE 41 – 42 Duties of Sr.DEE(G)/ADEE(G) 42 Duties of Sr.DEE(TRD)/ADEE(TRD) 42 Duties of Sr.DEE(TRS)/ADEE(TRS) 42 Duties of Sr.DPO/DPO 42 Duties of DSC/RPF 42 – 43 Duties of CMS/MS/Sr.DMO 43 5

Description Page No.

CHAPTER – 6 Disaster Management Cell at Head Quarter -

Functioning of disaster management cell 44 – 45 Liaison with Railway Board/Zonal Head quarter 45 - 46

CHAPTER – 7 Dealing With Natural Calamities – Cyclone & Earthquake etc. -

Weather warning message 47 Action to be taken on receipt of weather/cyclone warning 47 – 49 message Action to be taken when information is received about 49 – 50 earthquake.

CHAPTER – 8 Passenger Care -

General 51 Hospitalisation of injured 51 – 52 Facilities to be made available in the hospital 52 – 53 Communication 53 Arrival of relatives/dependents 53 Taking care of relatives/dependents 53 – 54 Single window clearance 54 Stay of relatives/dependents of dead and injured 54 Performance of last rites 54 – 55 Guidelines for Commercial department at the site of accident to 55 – 56 deal with affected passengers

CHAPTER – 9 Media Management -

Objectives 57 Duties of Public Relation Organisation 57 Spokesperson 57 Information to be relayed to Press and Electronic media 57 – 60 Telephone number for Railway Accident Information 60

Description Page No.

CHAPTER – 10 Appendices -

Schedule of powers for disaster management 61 – 64 Empowering GM & DRMs to requisition Helicopters/Aeroplanes 65 Important telephone nos. of SECR Headquarter Officers 66 – 68 List of Civil Authorities in the geographical jurisdiction of 69 – 74 Nagpur division S.E.C.Railway. Area-wise list of Light Service Providers 75 Social/Voluntary organizations/individuals 76 Road Cranes facilities 76 Flood lights facilities 77 Important telephones nos. of Local AIR and TV Station 77 List of hospitals in the geographical jurisdiction of Nagpur 78 – 86 division S.E.C.Railway. Important letter received from Railway Board 87 - 100

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CHAPTER – I

RAILWAY DISASTER AND CO-ORDINATION OF DISASTER MANAGEMENT PLANS

Railway Disaster:

“Railway Disaster is a serious train accident or an untoward event of grave nature, either on the railway premises or arising out of railway activity in that area, due to natural or man-made causes, that may lead to loss of many lives and/or grievous injuries to a large number of people, and/or severe disruption of traffic, necessitating large scale help from other Government/Non-government and Private Organisation.”

With the adoption of the above definition a railway disaster, it needs to be appreciated that not only a serious train accident may turn into a railway disaster if not handled and managed properly, there may be many more railway related events which may not even involve human lives but may turn into disasters for which necessary prevention and mitigation measures are to be taken by the railways beforehand.

Disaster is also an event that is relatively sudden, highly disruptive, time limited and public. A disaster may be due to –

Disaster

Natural Man Made

Flood Cyclone Earthquake Drought Chemical/ Accidents Nuclear leaks

Rail Road Water Air

Aim Of This Booklet: To inculcate the safety habits, plug in the lacunae in management during disaster by the way of instructions, experience and professional judgement.

Planning:

Natural Calamity: Proper liaison to be maintained with the meteorological department of the division / Head Quarter. 2

Accidents: - Proper maintenance of rolling stock, track, rigid observance of rules for train passing, remain vigilant while on duty, on foot plate, at station, in the brake van, on Permanent Way inspections, proper maintenance of S&T gears, up keep of fire extinguishers, keeping ARTs/ARMEs in good fettle, expeditious mobility of infrastructure through mock drills from time to time.

Types of disasters causing interruption to train services:

Human / Equipment failure:

The disasters /accidents may be caused by human/equipment failure, which may affect normal movement of train services with loss of human life or property or both. These include:

• Collisions • Derailments • Level Crossing accident at manned or unmanned level crossings • Fire or explosion in trains • Miscellaneous (Collapse of bridges etc.)

Natural calamity:

Natural calamity can also cause serious repercussion with loss of life / property. This includes

• Land slides. • Storms / Cyclones. • Earth Quake. • Floods. • Tsunami

Sabotage:

Sabotage, i.e. causing deliberate loss of life and / or damage to property, includes:

• Setting fire to train, Railway installations etc. • Bomb blast. • Placing obstructions on track to cause disruption to railway traffic. • Tempering with railway fittings causing accidents.

Disaster Railway Parlance:

In railways, disaster is defined as a major train accident leading to heavy causalities and disruption to traffic for a long period.

Train Accident:

Train accident is an accident having serious repercussion in terms of either one or many or all of the following:- • Consequential train accidents. • Other train accidents.

Consequential train accidents: These include train accident having serious repercussion in terms of either one or many or all of the following:- (i) Loss of human life. (ii) Human injury (iii) Loss of Railway property. (iv) Interruption to Rail traffic. Train accident under following classification will be termed as consequential train accidents:- Collision - Collisions are worst kind of accidents and are of three types viz.

• Head on collision. • Follow on collision. • Side collision.

Fire or explosion in trains - This shall include all cases of physical fire or smoke emission resulting in death or injury or damage to property amounting to Rs. 5000/-

Level crossing accidents - Applies to accidents at level crossings, i.e. at the intersection of the roads with railway track at the same level

Derailment - Means off loading of wheel or wheels causing detention or damage to rolling stock/permanent way.

Miscellaneous - All other train accidents that are not covered under the earlier categories are to be treated as miscellaneous accidents.

Other train accidents: These include - • Averted Collisions. • Breach of block rules • Train passing signal at danger

Detailed Classification of Accidents - The detailed classification of accidents as under -

Consequential Train Accidents - Class ‘A’ – Collisions A –1 Collision involving a train carrying passengers, resulting in - 1. Loss of human life and / or grievous hurt and / or 2. Damage to Railway property of the value exceeding Rs. 25,00,000/- and /or 3. Interruption of any important through line of communication for at least 24 hours.

A – 2 Collision involving a train NOT carrying passengers resulting in - 1. Loss of human life / grievous hurt and / or 2. Damage to Railway property of the value exceeding Rs. 25,00,000/- and / or 3. Interruption of any important through line of communication for at least 24 hours.

A – 3 - Collision involving a train carrying passengers, not falling under A– above.

A - 4 Collision involving a train NOT carrying passengers not falling under A - 2 above.

Class ‘ B’ – Fire or Explosion in trains B – 1 Fire or Explosion in train carrying passengers resulting in - 1. Loss of human life / grievous hurt and / or 2. Damage to Railway property of the value exceeding Rs. 25,00,000/- and / or 3. Interruption of any important through line of communication for at least 24 hours.

B – 2 Fire or Explosion in train not carrying passengers resulting in - 1. Loss of human life / grievous hurt and / or 2. Damage to Railway property of the value exceeding Rs. 25,00,000/- and / or 3. Interruption of any important through line of communication for at least 24 hours.

B – 3 Fire or Explosion in a train carrying passengers not falling under B – 1 above but loss to Railway property and / or interruption to traffic is more than the threshold value and / or resulting into detachment of rolling stock/stocks from the train and / or requiring relief engine/s. B – 4 Fire or Explosion in a train not carrying passengers not falling under B – 2 above but loss to Railway property and / or interruption to traffic is more than the threshold value and / or resulting into detachment of rolling stock/stocks from the train and / or requiring relief engines. 5

Note: In case of inquiry by a committee into a fire accident in Railway premises or in a train leading to damage to Railway property and / or booked consignments a representative of the Railway Protection Force should be included as member of the Committee.

Class ‘C’ – Trains running into road traffic and / or traffic running into trains at level crossings C – 1 Trains carrying passengers running into road traffic and /or road traffic running into such trains at manned level crossings resulting into loss of human life and / or grievous hurt and / or damage to Railway property and / or interruption to traffic is more than the threshold value. C – 2 Trains NOT carrying passengers running into road traffic and / or road traffic running into such trains at manned level crossings resulting into loss of human life and / or grievous hurt and / or damage to Railway property and / or interruption to traffic is more than the threshold value. C - 3 Trains carrying passengers running into road traffic and / or road traffic running into such trains at unmanned level crossings resulting into loss of human life and / or grievous hurt and / or damage to Railway property and / or interruption to traffic is more than the threshold value. C – 4 Trains NOT carrying passengers running into road traffic and / or road traffic running into such trains at unmanned level crossings resulting into loss of human life and / or grievous hurt and / or damage to Railway property and / or interruption to traffic is more than the threshold value. Note: if a road vehicle is not a capable of being physically cleared off the track promptly by single person operating it, it should be termed as road traffic for the purposes of classifying such an accident as a train accident, irrespective of its mode of traction.

Class ‘ D’ Derailments D – 1 Derailment of a train carrying passengers resulting in loss of human life and / or grievous hurt and / or damage to Railway property of the value exceeding Rs. 25,00,000/- and / or interruption of any important through line of communication for at least 24 hours. D – 2 Derailment of a train NOT carrying passengers resulting in loss of human life and / or grievous hurt and / or damage to Railway property of the value exceeding Rs. 25,00,000/- and / or interruption of any important through line of communication for at least 24 hours. D – 3 Derailment of a train carrying passengers, not falling under D – 1 above. D – 4 Derailment of a train NOT carrying passengers, not falling under D – 2 above but loss to Railway property and / or interruption to traffic is more than the threshold value.

Class ‘E’ – Other Train Accident

E – 1 Train running over or against any obstruction including fixed structure other than included under class ”C” resulting into loss of human life and / or grievous hurt and / or damage to Railway property and / or interruption to traffic is more than the threshold value. E – 2 Trains running into any obstruction including fixed structure but not cover under Class ‘C’ or ‘E’.

Indicative Accidents

Class ‘F’ – Averted Collisions F – 1 Averted collision between trains at least one of which is carrying passengers. F – 2 Averted collision between a trains carrying passengers and an obstruction. F – 3 Averted collision between trains NOT carrying passengers F – 4 Averted collision between trains NOT carrying passengers and an obstruction.

Class ‘G’ – Breach of Block Rules G – 1 Train carrying passengers, entering a block section without any authority or without a proper ‘Authority to Proceed’ G – 2 Train NOT carrying passengers, entering a block section without any authority or without a proper ‘Authority to Proceed’ G – 3 Train received on block line, not constituting an averted collision. G – 4 Train received on or entering a wrong line at a station or catch or Slip siding or sand Hump etc.

Class – ‘H’ – Train passing signal at danger H – 1 Train carrying passengers running past a ‘Stop’ signal at danger without proper authority. H 2 Train carrying passengers running past a ‘Stop’ signal at danger, without proper authority.

Reporting of Train Accidents - All accidents falling under the purview of section 113 of the Railway Act. 1989 are termed reportable train accidents and include following - a) Any accident attended with loss of any human life or with grievous hurt; b) Any collision between trains or which one is a train carrying passengers; or c) The derailment of any train carrying passengers, or of any part of such train; or 7

d) Accidents which are attended with loss of human life in passenger trains involving train wrecking, or attempted train wrecking, cases of running over obstructions place on the line, of passengers falling out of train or of fires in trains, or grievous hurt as defined in the Indian Penal Code, or serious damage to Railway property of the value exceeding rupees twenty five lakhs which have not occurred but which by the nature of the accident might reasonably have been expected to occur and also cases of land slides or of breach by rain or flood which cause interruption of any important through line of communication for at least 24 hours.

Serious Accident - Accident to a train carrying passengers which is attended with loss of life of with grievous hurt to a passenger or passengers in the train, or with serious damage to railway property of the value exceeding Rs. 25,00,000/- and any other accident which in the opinion of the Chief Commissioner of Railway Safety or Commissioner of Railway Safety shall also be deemed to be a serious accident. However, the following shall be excluded:- a) Cases of trespassers run over and injured or killed through their own carelessness: b) Cases involving persons being Railway servant or holding valid passes/tickets or otherwise who are killed or grievously injured while traveling outside the rolling stock of a passenger train such as on foot board or roof or buffer but excluding the inside of vestibules between coaches, or run over at a Level Crossing or elsewhere on the Railway track by a train; and c) Level crossing accident where no Railway Servant is killed or grievously hurt unless the Chief Commissioner of Railway Safety or Commissioner of Railway Safety is of the opinion that the accident requires the holding of an inquiry by the Commissioner of Railway Safety.

Level of Enquiry: (Auth: RB letter No. 2005/safety(A&R)/6/3 dated 03.01.2006) i. All serious accidents shall be enquired into by the CRS. ii. In case CRS or CCRS of Railway Safety is not in a position to enquire into serious accident cases the inquiry shall be done by JA grade Inquiry Committee with DRM as the accepting authority subject to the review by CSO. iii. All cases of collision falling under A1 to A4 categories shall be enquired into by a committee of SAG officers with GM as the accepting authority unless the same is being enquired into by CRS. iv. All other consequential train accidents except Unmanned Level Crossing Accidents shall be inquired into by a committee of JA Grade Officers and in its absence by Branch Officers. DRM shall be accepting authority for these enquires subject to the review by. v. Consequential unmanned level crossing accidents and all other train accidents shall be inquired into by a committee of Senior Scale or Junior Scale Officers as decided by respective DRMs with DRM as the accepting authority. vi. All yard accidents shall be inquired into by a Committee of Senior Supervisors with Sr.DSO/DSO as accepting authority. 8 vii. All cases of inductive accident shall be enquired into by a committee of Senior or Junior scale officer with DRM as the accepting authority. viii. GM or DRM can have the enquiry conducted by committee higher levels of officers than the above-mentioned level depending upon the seriousness of accident. ix. In accident cases where in the enquiry committee determine responsibility on the staff of foreign railway, the enquiry report should be put up to the PHOD of concerned department of the railway on which the accident took place through CSO after with such enquiry report shall be accepted by the AGM(instead of DRM). Finalization of inter railway DAR cases arising out of such enquiry report be followed up by the PHODs of the concerned department of the railway on which the accident took place if suitable response not receive from respondent railway at GMs level, than the case should be referred to Railway Board. x. All cases of equipment failures shall be inquired into by Senior Supervisors /Supervisors of respective departments. xi. All enquires will be ordered by the concerned DRM expect for enquires into collision as per item (iii) as above where in GM will order the inquiry.

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CHAPTER – 2

REPORTING OF ACCIDENT TO RAILWAY BOARD

A telephonic advice should be relayed to nominated officers in Head Quarter Office immediately after the occurrence of the following categories of accident: a) All consequential train accidents above the threshold value and / or involving loss of human life. b) Any yard accident having serious repercussion on movement of traffic on through / main line resulting in dislocation of traffic more than the threshold value. c) Landslides, breaches, OHE breakdown, etc. which result in dislocation of traffic more than threshold value. d) Averted collisions. e) Loco pilot passing signal at danger.

Important telephone numbers of Railway Board’s and Zonal Railway officials for reporting accidents -

List of Safety Officers’ at Railway Board to be informed at the time of an accident -

Design. Telephone No. Rly. Tele No. MTNL. Office Res. Office Res. Advisor 030- 43922 -- 011 -23381344 011-27666586 Safety 030- 43302 011-23386215 Director 030 -43661 -- 011 -23387009 -- Safety-I Director 030-42446 030-22388 011- 23389987 011–23345605 Safety-II Director 030- 43239 030 -22447 011-23385836 011-23363798 Safety-III Safety 030 -43399 -- 011 – 23382638 011 - 23944429 Cell 030 -43599

Commissioner of Railway Safety to be informed at the time of serious accident -

Designation Telephone No. Rly. Telephone No. (P&T) Office Res. Office Res. CRS/SE Circle / 080 – 27062 080 –44605 033–22484858 033-24853181 Kolkata Mob – 9002080850

The following list is as per the priority of officers’ at Hear quarter/BSP to be informed at the time of an accident:

Designation Railway BSNL / AIRTEL Mobile Office Resi Office Resi CSO 65350 65351 07552-515404 07552-415120 9752475550 Dy.CSO(S&T) 65352 65353 07552-405651 07552-247375 9752475552 Dy.CSO(Civil) 65354 65355 07552-413911 - 9752475551 SSO(Traffic) 65356 65357 07552-213022 07552-403424 9752475554 SSO(Elect.) 65358 65359 07552-415521 07552-271019 9752475553 Central Control 64652 - - -

System to be followed for reporting of accident to Railway Board-

The above mentioned accident shall be reported by Divisional Control to HQ Central Control. The Central Control in turn will inform all concerned officers at HQ office.

(a) In case of any passenger train accident and whenever there is a total interruption of traffic involving main lines, the matter should be brought to the notice of C.R.B. by G.M(in his absence by AGM or COM) & DRM (in his absence by ADRM or Sr.DOM) of respective division, irrespective of fact whether the restoration is likely to be achieved within the threshold interval or not.

(b) CSO/Dy.CSO(Civil)/Dy.CSO(S&T)/SO(Traffic)/SSO(Elect.) should inform the nominated officer of Safety Directorate in the Railway Board. At Board’s level, Safety Directorate shall issue the message and take follow up action.

(c) In case of landside, breaches, OHE breakdown, etc. which result in dislocation of traffic for more than threshold value and also in cases of public agitation, the same shall be reported by HQ control office to Punctuality Cell of Railway Board and dealt with by the Coaching Directorate.

(d) Cases of blockade of train services due to public agitation shall be dealt with by the Security Directorate. In addition, periodic (monthly) statement of accidents in all categories shall be submitted to Railway Board in the prescribed format.

Threshold value

For the purpose of reporting of accidents, threshold value is the minimum value beyond which the accident will be treated as having serious repercussions on the basis of loss to Railway property or interruption to communication. It shall constitute two portions:

1. Threshold value of Railway property loss which is fixed at One lakh rupees, or 2. Threshold value of interruption to communication, either partial or total, where duration of interruption to communication is equal to or more than the number of hours specified against each.

Interruption BG-A, B, C, or D Spl. BG –D, E Spl. BG – E, or NG Total 3Hrs. 4hrs. 6Hrs. Or Or Or Or Total + partial 6Hrs. 8Hrs. 12 Hrs.

Duration of interruption is defined as the period between the time of accident and starting of the first train on line clear from adjacent station for movement over the affected line in that section.

Nagpur Division – (Route – wise) -

Route Section A Nagpur - Durg D Kalumna-Nagpur (via Itwari) E Gondia-Nagbhir-Chandafort, Gondia – Balaghat, Kanhan – Ramtek Tumsar Road - Tirodi NG Balaghat-Nainpur-Jabalpur, Itwari-Chhindwara-Nainpur, Nagpur- Nagbhir

Format for reporting of accidents to the Railway Board -

Sr.No Particulars Sr.No Particulars 1 Date of accident 11 Rolling stock involved 2 Time of accident 12 Causality 1. Dead 2. Grievous 3. Simple 3 Division 13 ARMV/MFD/ART 1. MFD 2. ART 4 Section 14 Officers visiting site 5 Station 15 Relief arrangement 6 Gauge/Track/Electrified/Route 16 Repercussion 7 System of working 17 Prima-facie 8 Train particulars - 18 State/headquarter Civil district 1. Train No. Name 2. Engine No. 3. Load 4. BPC 9 Location 19 Any other information 10 Kilometers

Reporting of accidents by division -

To Railway board and Zonal Railway head quarters -

In case of any passenger train accident and whenever there is a total interruption of traffic involving main lines, the matter should be brought to the notice of C.R.B. by DRM (in his absence by ADRM or Sr.DOM) of respective division, irrespective of fact whether the restoration is likely to be achieved within the threshold interval or not. 12

(1) Telephonic I fax Report of accident to Railway Board - Immediately after occurrence of an accident of any categories as mentioned in para 5.05 of Accident Manual the Divisional Railway manager in whose area the accidents has occurred, will report the matter by fax message to the Railway Board, New Delhi, copy of the message shall also be sent to the General Manager, Chief Operations Manager, Chief Engineer, Chief mechanical Engineer, Chief Electrical Engineer (where required), Chief Public Relation officer, Chief Medical Officer (if any person killed or injured), Chief Safety Officer, Chief Signal and Telecommunication Engineer (where required) and to any other officer of Head Quarter in consideration of the seriousness of the accident. A confirmation copy of the fax message shall be dispatched to the Railway Board and also to each of the officials as mentioned above.

Para 5.05 of Accident Manual

(a) All train accidents. (b) Any yard accident having serious repercussion on movement of traffic on through line resulting in dislocation of traffic more than the threshold value, (c) Land slides, breaches, OHE breakdown, etc. which result in dislocation of traffic more than the threshold value. (d) Averted collisions. (e) Loco Pilot passing signal at danger.

(2) Telephone/ Fax report of accident to the commissioner of Railway Safety - In terms of Rule 3 of the Railway (Notice and enquires in the accidents) Rules, 1998, when any accident such as described in section 113 of the Act and attended with loss of human life of with grievous hurt with damage to Railway property of the value exceeding Rs. 25,00,000/- or accidents to passengers carrying trains, or the cases of landslides or of breaches by rain or flood, which cause the interruption of any important through line of commutation for at least 24hours, the occurrences shall be reported immediately by the Divisional Railway Manager to the Commissioner of Railway Safety by fax message. Such cases shall also be reported to Railway Board and officials of headquarters as mentioned in para 7.04 of Accident Manual.

Divisional Control should report all accidents, equipment failures, and unusual incidents as classified in Appendix – I of the Accident manual to the Central Control. The Central Control should record all the relevant information in the accident/unusual register for information of all concerned.

In addition to this, periodic (monthly) statement of accidents in all categories shall be submitted to Zonal HQ in the prescribed format.

Accident in Non – traffic sidings or premises

Accidents occurring in the premises or sidings exclusively under the control of departments other than Traffic shall be reported to the Officer In charge of such premises or sidings, and the official shall observe the rules for reporting accidents laid down for Station Masters.

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CHAPTER – 3

PREPAREDNESS FOR DISASTER

Hiring of Helicopter / Aero plane at the time of severe accident

GM/DRM can hire helicopter/Aero Plane to reach site of accident, dispatch the rescue teams to the site of accident and evacuate injured and dead from accident site. Copy of Rly. Bd’s letter No. 2002/Safety-1/6/6 dt. 30.06.2004 is reproduced below. The list of Helicopter/Air/ambulance is given in Appendices. (Copy of Rly. Board No. 2002/Safety-1/6/6 dt. 13.06.2004)

Zonal Railway has been delegated powers to requisition helicopter/aero plane for expeditious action in the event of serious accidents vide Railway Board’s letter under reference. The subject matter has been reviewed by the Board and the following revised powers are delegated to the Zonal Railways.

GMs/DRMs have been delegated the powers to requisition helicopter / aero plane to reach site of serious accident for rescue operation expeditiously. In addition, powers are also delegated to requisition air support to dispatch the rescue teams to the site of the accident.

It is difficult to stipulate exactly the circumstances under which they may exercise these powers; it has been decided to leave this to the may cover the following type of cases:

(a) Where more than 10 casualties (deaths-cum-serious injuries) are feared and it is difficult for these officers to reach the site within reasonable time. (b) Where heavy damage is caused to railway installations in sensitive and tension filled areas (e.g. wreckage of track, bridges, etc. through bomb blast, other means of sabotage, etc.) (c) Where public reaction in case of late arrival of senior officers at site is likely to highly adverse.

Normally, in case of an accident only one helicopter should be requisitioned by a Zonal Railway, except when there is a serious passenger train accident involving several casualties when it is essential for both the General Manager and the Divisional Railway Manager to reach the site at once to safety the public and the press. However, for dispatching the rescue teams to the site of the accident, separate helicopter/aero plane may be requisitioned it so needed.

The GMs/DRMs may exercise the above powers personally and may not delegate these powers.

Zonal Railways are further empowered to requisition helicopter/aero plane to evacuate injured and dead in the event of serious accident GMs may personally exercise these powers and may not delegate these further. 14

The above instructions on the subject supersede all the previous instructions issued vide above referred letters.

The issue with the concurrence of the finance Directorate of the Ministry of Railways.

Accident Relief Trains (ARTs) -

1. ART is stabled on separate sidings having double entry for faster movement in both directions 2. Rescue / Restoration equipments are kept as per Railway Board’s instructions. 3. Breakdown specials are kept with the following officials: • Mechanical & Electrical (G) tool vans – SSE/SE(Mech.) • Engineering tool vans – SSE/SE(P.Way) • Overhead equipments too vans – SSE/SE/JE(OHE/TRD) 4. Crane Supervisor will ensure availability of adequate fuel and water in the crane. 5. On getting emergency call, the Crane Supervisor must check and ensure correct marshalling of crane according to site requirement.

Turning out of ARTs/ARMVs -

Immediately after the accident alarm siren/hooter is sounded, all staff earmarked for accident relief train shall report at the nominated place and others at the station. All officials concerned shall report at the Medical Van if ordered, and proceed with the medical van or to undertake any other duty that may be assigned to them. The Controllers/Loco Foreman/Lobby In-charge/TPC/TLC on duty shall immediately take action to:

1. Arrange for locomotive. Any locomotive available should be utilized, preferably Diesel Loco, in OHE Territory. 2. Call the loco crew and accident train relief staff. 3. Turn out the accident relief train quickly to the site f the accident.

(1) Target time for turning out the Medical Van: • In case of double exit siding – 15 minutes • In case of single exit siding – 25 Minutes. • The time is reckoned from the time of ordering to the time of dispatch. • Target time for turning out the Break down trains:- • During Day – 30 Minutes • During Night – 45 Minutes

The time is reckoned from the time of ordering to the time of leaving the shed.

(2) An accident relief train when proceeding to the site of accident will have precedence over all other trains. A breakdown train/ Tower wagon must not be detained for Guard and must leave with the In-charge of Breakdown train. A guard must be quickly arranged later

(3) ARMV would be given priorities in the return journey also as they may be required at other locations too.

Locations of ART/ARMVs and Breakdown Cranes of Nagpur Division, SECR -

Gauge ART ARME Break Down Truck BG Gondia (‘A’ Class) Scale I Gondia Itwari (‘A’ Class) Itwari MIB NG Nainpur (‘C’ Class) Scale II Nainpur (with MFD-Lukas) Chhindwara (‘C’ Class) Chhindwara Rly.Phone Number of DPC /Nagpur. - 52670, TLC - 52643 Dy. CHC - 52666

Breakdown Equipment of adjoining Division / Railways -

Railway Division Station Lukas WCR JBP New katni Jn. ART WCR JBP New Katni Jn. CR NGP Ajni/NGP (140 T Crane and ART) ARME WCR JBP New Katni Jn. CR NGP Ajni/NGP (C.R.)

• Tool vans are available at Dongargrah (DGG) for BG and at Howbagh (HBG) for NG. There tool vans are provided with jack with traverses which are useful for small derailments. There are to be worked out in case of exigency with normal system of sounding hooters. • Camera will be provided with the break down in-charge (including that of the break down truck) for taking still photographs of the accident-related evidences. The break down in-charge shall be responsible for the photographs. • There will be a common NG & BG hooter at MIB. All hooters provided at ITR, G, DGG, CWA, NIR, & HBG in the division at various stations shall be sounded at 07.00 Hrs. every day. The performance of the hooter will be repeated to the control for necessary action. All hooters shall be powered by battery. Sr.DEE(G) is responsible to ensure standby power supply and devise foolproof testing system so that it works in case of emergency without fail . • Road maps shall be kept in the control and in the break down truck for taking prompt decision on deputing break down truck to the site. This will also help in reaching to various level crossing gates quickly. These maps should also be available with all area nodal officers. • Up-to-date telephone directory containing important telephone numbers (BSNL & Railways), including important civil units such as Police station, fire station medical services, should be available in control and also with area nodal officer. 16

• In the NG, the guard of the coaching train shall be provided with drinking water in two jerry cans that will be kept in the brakevan. In case of detention to the train in the midsection on account of accident or obstruction, water shall be distributed to the passengers. At all originating stations this will be loaded into the brake van by commercial staff except MIB where it will be loaded by C&W staff. • In Nagpur division, Motibagh, Nainpur, Chhindwara, Howbagh and Nagbhir are C&W maintenance stations of Narrow Gauge. On these NG stations, mechanical screw jacks are kept in good condition to rerail the coaches and wagons. At NAB, no ART is stationed. Officials responsible for proper upkeep of the breakdown equipments, location wise, are as under -

Station Brake Down In-charge Telephone No. Telephone No. BSNL Equipment Rly Off. Res. Office Res. BG Section:- ITR ART SSE(C&W)/ 52378 52575 Mobile - NGP 9730078412 G ART SSE (C&W)/ G 55170 55171 Mobile - 9730078410 DGG Tool Van SSE (C&W)/ 56278 56397 Mobile - DGG 9752878412 KRDI Jacks (30T 2 Nos) SSE MSEB Exchange for TNC DOT 957109/262141 (C&W)/Koradi Mobile-9403693969 KPKD Jacks (15 T 2 Nos) SSE (C&W)/ For TNC DOT 957113/268135 KPKD SSE(C&W) M-9403693970 NG section: CWA ART SSE (C&W)/ 55774 - Mobile - CWA 9752878429 NIR ART SSE (C&W)/NIR 55210 - Mobile 07646- 9752878408 240714 HBG Tool Van SSE (C&W)/ Through SM 01555454(Rly) HBG SSE(C&W)HBG-9752878407 BTC Jacks (15 T 2Nos) SSE(C&W)/ Through SM/BTC 07632/244131DOT BTC NAB Jacks (15 T 2Nos) Crew Mobile - 9730078461 Controller

Accident Manual 4.10- Sounding Of Hooters - Sounding of hooters for turning out of Relief Train/ARME Van will be as follows:

Composition Total No of blasts Duration of each Gap bet. two blast consecutive blasts Accident Relief Train with ARME 5 60 sec 10 sec. Accident Relief Train 3 60 sec 10 sec. For tool van of DGG & HBG 3 60 sec 10 sec. 17

1. The Loco foreman/Shed foreman or any other official in-charge of the hooter is responsible for its proper maintenance and to keep a trained staff ready, round the clock, for sounding the hooter at once on receipt of orders from the train ordering officials. 2. Target time for the turn out of ARME & ART - (i) The Accident Relief Medical Van (ARME) must be dispatched to the site of accident within 15 minutes from the base station after sounding the hooter where there is double exit siding and within 25 minutes in case of single exit siding with the first available engine. (ii) The Accident Relief Train (ART) must be turned out / dispatched from the base station to the site of accident within 30 minutes by day / 45 minutes by night after sounding the hooter. (iii) Tool van of DGG & HBG must be turned out / dispatched from the base station to the site of accident within 30 minutes by day / 45 minutes by night after sounding the hooter.

Procedure of Sounding Hooter for Nagpur Division -

Station In charge official for Maintained by Input information for blasting hooter sounding the hooter Itwari On duty Dy.SS/ITR Electric Dept. Section Controller (BG & NG) Gondia On duty Loco Mechanical Dept. Section Controller (BG) booking/G Dongargarh On duty TFR/DGG Electric Dept. Section Controller (BG) Chhindwara On duty Dy.SS/CWA Electric/Mechani Section Controller(NG) cal Dept. Nainpur On duty Dy.SS/NIR Electric Dept Section Controller(NG)

Howbagh On duty Dy.SS/HBG Electric Dept Section Controller(NG)

The hooters are to be tested every day at 7.00AM by the in-charge official. For testing one blast of 60 seconds duration is to be made everyday at 07.00AM.

Area Nodal Officers -

S.No Section Nodal Officer Standby Nodal Officer 1 NGP-KT (Excl.) AEN/NGP AME(C&W)/NGP KNHN-RTK NGP-KLOD (Incl.) NGP-URR (Excl.) 2 TMR-TRDI AEN/TMR SM/TMR KT-KWN (Excl.) 3 KWN (Incl.)-BTL (Excl.) AEN/G ASTE/G G-BTC G-DEW (Incl.) 18

4 BTL (Incl.)-DUG (Excl.) AEE/TRD/DGG AEN/DGG 5 NIR-SKY AEN/NIR CDTI/NIR NIR-MFR NIR-BTC-KGE NIR-SEY 6 JBP-SKY SM/HBG PWI/HBG 7 CWA-SEY AEN/CWA CDTI/CWA CWO-KLOD CWA-Amla 8 NAB-DEW (Excl.) AEN/NAB Sr DTI/NAB NAB-ROL SM/NAB NAB-URR (Incl.) 9 (Ex) BPQ-ROL(Ex) SM/CAF PWI/CAF

Note: In case of non-availability of either, next senior most officials shall take the responsibility of Area Nodal Officers.

The Area Nodal Officer shall work as site in-charge and keep close liaison with the Control Office till Sr. Officers reach the site. Before leaving headquarter station, Area Nodal Officer shall contact the Sr. Subordinates required for restoration work and other assistance as required at the site of accident. Preferably the Sr. Subordinates and other Officers moving from one station should share the transport arrangements which have to be well coordinated by the Area Nodal Officer. Deployment & Procedure for use of INMARSAT PHONES in the Division –

• One INMARSAT PHONE each is kept at Nagpur (NG Test Room) & Nainpur (Crew Controller) with the following numbers. • Nagpur : NG Test Room: No 00873-763096266 – Custodian – JE-II(Tele)/ITR Nainpur: Crew Controller :No 00873-763096087 - Custodian – SSE(C&W)/NIR • Testing:- Daily (for a short time) testing shall be done by the official under whose custody the INMARSAT phones are kept at Nagpur & Nainpur respectively in order to ensure that the INMARSAT phones are kept in good fettle

Dialing Procedure – a) INMARSAT to Subscriber - • Check the connection of co-axial cable between set and antenna. • Put switch to 'ON' position. • Set the compass to 220º • Dial the Pin number (123456). • Check the signal strength. It should be >450. • Dial the number

00 91 712 xxxxx International code India Code STD Code(NGP) Subscriber No. 19 b) INMARSAT to INMARSAT - • Procedure same as above. • Dial the number 00 873 763096087 (NGP to NIR INMARSAT) International code INMARSAT Code 763096266 (NIR to NGP INMARSAT)

INMARSAT Telephone Numbers Of Nagpur Division –

Facility ISD Code Telephone No. ART/NGP Telephone 00873 763096266 Fax 08873 763096267 DATA 00873 763096268 ART/G Telephone 00873 761111724 Fax 00873 761111725 DATA 00873 761111726 ART/NIR Telephone 00873 763096087 Fax 08873 763096088 DATA 00873 763096089

INMARSAT Telephone Numbers Of Adjoining Division -

Facility ISD Code Telephone No. Bilaspur Division Bilaspur S&T Central Control Telephone 00873 763945611 Fax 08873 763945612 DATA 00873 763945613 Bilaspur ART Telephone 00873 763096240 Fax 00873 763096241 DATA 00873 763096242 Bilaspur Control Test Room Telephone 00873 763096154 Fax 00873 763096155 DATA 00873 763096156 Raipur Division Raipur Control Test Room Telephone 00873 763945619 Fax 00873 763945620 DATA 00873 763945621 BMY ART Telephone 00873 763945623 Fax 00873 763945624 DATA 00873 763945625 20

Specific DOT telephone number for Railway Accident information - Three phones of BSNL No. 10721(STD code – 0712) provided in Commercial Control Room. All these phones of call center will be activated at the time of emergency situation. For this purpose Commercial control staffs have been identified for manning of call center. The Commercial Controller on duty arrange for manning the Call Center immediately after the occurrence of accident.

Fire brigade -

Sr.No. Gauge Station State Civil Fire Station Railway Fire Station 1 BG RJN CG 1 X 2 BG DGG CG 1 X 3 BG G MS 1 X 4 BG BRD MS 1 X 5 BG NGP MS 3 1(MIB/Workshop) 6 NG CWA MP 1 X 7 NG NIR MP 1 X 8 NG MFR MP 1 X 9 NG BTC MP 1 X 10 NG SEY MP 1 X 11 NG SONR MS 1 X

Medical Facilities -

Hospital Location Railway Hospital and Health Units Nagpur & Nainpur (Dispensaries) Poly Clinic Motibagh Dispensaries and Health Unit Ajni, Chhindwara, Dongargarh, Gondia, Howbagh Itwari, Nagbhir, Tumsar Road

Contact Numbers of Raipur Division -

Designation Ph. No off Ph. No. Resi BSNL BSNL Mobile (Rly) (Rly) (Off) (Res.) DRM 72200 72201 2252200 2881720 9752877000 ADRM 72202 72203 2252202 2254243 9752877001 Sr. DOM 72260 72261 2252260 2252260 9752877900 Sr. DME 72270 72271 2252270 2252271 9752877400 Sr. DSO 72266 72267 2252264 2888317 9752877550 CMS 72470 73920 2252022 2237100 9752877500 2252470 STD Code - 0771

Positioning of ART/ARME/Medical Van at Central Railway, Nagpur -

1 Nagpur Station Self Propelled ARME 2 Ajni Loco Shed Nagpur `A’ class breakdown train. Capacity 140 T siding with Double Exit. Diesel crane 3 Amla Station `B’ class breakdown train.

Medical van/Auxiliary in yard on line No.1 Scale-I, Double exit. 4 Wardha Station Breakdown train plus MFD Medical van/Auxiliary van in siding with double exit. Scale – I

Contact Numbers of Divisional Officials of Central Railway, Nagpur -

Designation Ph. No Ph. No. Resi. BSNL BSBL Mobile Off (Rly) (Rly) (Off) (Res.) DRM 55000 55001 2565622 2561740 9766342000 ADRM 55002 55003 2561478 2549950 9766342001 Sr. DOM 55600 55601 2564495 2564123 9766342005 Sr.DSO 55604 55605 2560128 2561427 9766342156 Sr. DME 55400 55401 2560149 2541582 9766342035 CMS 55500 55501 2565047 2562268 9766342265 Rly; Code - 085 STD - 0712

Contact Numbers of Divisional Officers’ of Jabalpur Divisional Officials (W.C.R.)

Designation Ph. No. Ph. No. BSNL BSBL Mobile Off (Rly.) Resi. (Rly) (Off) (Res.) DRM 55000 55001 2678080 2621070 09752418000 ADRM 55002 55003 2621132 2600731 09752418001 2677746 Sr.DOM 55600 55601 2625133 2609316 09752418900 Sr.DSO 55606 66380(Airtel) 2678418 4051380 09752418901 Sr.DME 55400 55401 2621228 2601229 09752418400 MD 55500 55501 2621434 2624461 09752415502 CMS 55502 55503 2620861 2451091 09752418500 Rly; Code - 015 STD - 0762

Contact Number of Divisional Officers’ of Nagpur Division (SECR) -

Designation Ph. No Ph. No. BSNL BSNL Mobile off (Rly) Resi. (Rly) (Off) (Res.) DRM 52200 52201 2561939 2565767 9730078000

ADRM 52202 52203 2565224 2565596 9730078001

CMS 52470 52471 2561016 2542130 9730078500

Sr.DCM 52230 52231 2562868 2565337 9730078950

Sr.DME 52270 52271 2560427 2565604 9730078400

Sr.DOM 52260 52261 2564917 2565984 9730078900

Sr.DSTE 52280 52281 2560638 2561191 9730078800

Sr.DEN(Co) 52220 52221 2561435 2561602 9730078200

Sr.DEN(E) 52226 52227 2565851 2561493 9730078201

Sr.DEN(C) 52224 52225 2560430 2551373 9730078203

DEN(N) 52228 52229 2561723 2564881 9730078202

DEN(S) 52420 52421 2561377 2557746 9730078204

Sr.DEE(TRD) 52240 52241 2544226 2565172 9730078300

Sr.DSO 52266 52267 2545608 2543167 9730078550

Sr.DEE(OP) 52242 52243 2256166 2565918 9730078375

Sr.DEE(G) 52440 52441 2526850 2526216 9730078340

Sr.DFM 52210 52211 2560587 2562297 9730078100

Sr.DPO 52450 52451 2560428 2540899 9730078600

DSC 52250 52251 2560707 2560458 9730078700

Dy. CME (WS) 52272 52273 2561429 2560843 9766372700

STD Code - 0712

Contact Numbers (Alphabetical Order) Of Stations of Nagpur division(SECR) –

S/No. Station Code STD Station Phone no code 1 Alewahi AWH 07179 202184 2 Amgaon AGN 07189 226727 3 Arjuni AJU 07196 220133 4 Bakal BAKL 07744 291503 5 Balaghat BTC 07632 244131 6 Bargi BUQ 0761 2860542 7 Bhandara Road BRD 07184 285537 8 Bhiwapur BWV 07106 232240 9 Bhimalgondi BMC 07162 290200 10 Bhoma BHV 07692 238429 11 Binaiki VNK 07693 298148 12 Birsola BRA 07182 287020 13 Bortalao BTL 07823 213007 14 Brahmapuri BMP 07177 272015 15 Chacher CHCR 07115 287214 16 Chanda Fort CAF 07172 225018 17 Charegaon CRN 07634 272532 18 Chhindwara CWA 07162 230233 19 Darekasa DKS 07180 244532 20 Dewalgaon DEW 07196 228031 21 Dongargarh DGG 07823 232854 22 Dongribuzrug DGBZ 07183 202027 23 Durg DUG 0788 2353266 24 Gangajhari GJ 07182 285029 25 Ghunsore GNS 07693 280027 26 Goberwahi GBRI 07183 220222 27 Gondia G 07182 235567/231287 28 Gonglee GNL 07199 233704 29 Gudma GDM 07182 260031 30 Guwarighat GRG 0761 2667149

31 Hatta Road HTT 07632 284644 32 Hirdamali HDM 07187 231001 33 Howbagh HBG 0761 2403918 34 Itwari ITR 0712 2764324 35 Jatkanhar JTR 07323 212698 36 Jhilimili JLY 07166 266579 37 Kachewani KWN 07198 251041 38 Kalumna KAV 0712 2680711 39 Kamptee KP 07109 288227 40 Kanhan KNHN 07102 236217 41 Karaboh KRBO 07166 222129 42 Kelzar KEZ 07174 202381 43 Keolari KLZ 07694 235238 44 Khaprikheda KPKD 07113 268135 45 Khat KT 07115 234242 46 Koka K 07184 220013 47 Kuhi KOC 07100 222235 48 Kukdikhapa KFP 07162 291100 49 Lamta LTA 07634 280282 50 Lodhikhera LDE 07165 228476 51 Mandla Fort MFP 07642 250131 52 Motibagh MIB 07172 2549424 53 Mulmarora MME 07174 202400 54 Mundikota MNU 07198 280356 55 Murhipur MUP 0788 2111697 56 Musra MUA 07744 291412 57 Nagarwara NWA 07634 254222/270585 58 Nagbhir NAB 07179 240036 59 Nainpur NIR 07646 240343 60 Padriganj PNJ 07646 290288

61 Palari PUE 07694 233325 62 Paniajob PJB 07823 212517 63 Parmalkasa PMS 07744 291413 64 Patansaongi PTS 07113 236323 65 Pindrai PDE 07646 274506 66 Rajnandgaon RJN 07744 224170 67 Rajoli ROL 07174 263430 68 Ramakona RMO 07165 275719 69 Ramtek RTK 07114 255002 70 Rasmara RSM 0788 2411500 71 Rewral RRL 07115 233573 72 Salekasa SKS 07180 244131 73 Salwa SAL 07102 212170 74 Samnapur SMC 07632 283502 75 Saoner SONR 07113 236209 76 Sausar SASR 07165 220039 77 Seoni SEY 07692 220533 78 Shikara SKY 07693 273401 79 Sindewahi SOY 07178 288230 80 Sondad SNV 07199 232128 81 Talodi Road TUD 07179 230171 82 Tharsa TAR 07115 238675 83 Tirodi TRDI 07630 276730 84 Tirora TRO 07198 254022 85 Tumsar Road TMR 07183 223413/232246 86 Umranala ULA 07162 275142 87 Umrer URR 07116 242008 88 Wadegaon WDG 07196 227171 89 Wadsa WSA 07137 272043

***

CHAPTER – 4

DISASTER MANAGEMENT

Various phase of disaster management

Phase – I (Golden Hour) -

In the period immediately after the accident where grievous injures to Passengers, loss of property etc. takes place, action has to be taken on War footing by Railway Officials/Officers on – board to render definite medical care which gives relief to affected persons and also helps them to overcome the trauma. This first one hour period is known as the Golden Hour. During this Golden hour period, following efforts should be made: i) Guard, Loco Pilot, Conductor and TTEs etc. must pass on the information quickly to the nearest station or to control, about the accident. Being trained in first-aid, they should simultaneously tender every possible medical aid to the injured. ii) Senior – most officer traveling by the affected train, whether on duty or on leave, shall take charge as Officer in-charge at Site. iii) All Railway officers and staff available on train must report to the Guard and work as per the directions of the Officer in-charge at site. iv) SMs of the adjoining stations must inform Control about the happenings and the nature of assistance required.

Phase – II (Arrival of Crack Team) - a) Crack Teams at Each Zonal Railway HQ with containerization equipment: b) (i) Zone’s professionally trained crack team of rail rescue experts and containerized equipment, to be rushed to any major accident site by air or land route. (ii) Division’s crack team consisting of representatives of Mech., Elect., S&T and RPF departments to be rushed to any accident site by road/ rail or by air route. c) Functioning or crack team – As soon as alarm hooters are sounded, the nominated team shall proceed to the site of accident by first available train or by road. The crack team will carry prescribed tool kits consisting of - i) S&T kit. ii) Lighting kit. iii) First Aid kit. iv) Rescue kit etc. 27

a) On reaching at accident site, the crack team shall perform following activities: - 1. Extrication/removal of injured passengers from the coach. 2. First Aid to the injured. 3. Provide succor and help to the passengers at site. 4 Relieve panic and create re-assurance among passengers. b) Special Disaster Management team of RPF - Special disaster management team of RPF has to be set up at Raipur for proceeding support to relief and restoration at the site of accident. They shall also reach to accident site by first available means.

Phase – III (Arrival of Relief Train) - Phase – II begins with the arrival of relief train. The senior most officer who reaches the site first becomes the Officer-In-charge at Site. All staff and officers should work as per the directions of the Officer-In-Charge at site. Site organization: • Medical relief camp • Security of luggage • Clue preservation • Relief rescue and restoration • Coordination with civil and press • Liaison with control • Communication – STD phones, Walkie-talkies, Mobile, PA System etc. • Lighting arrangements • Commercial-information booth. Arrangement of Tea, Food, and Water. • Evacuation of [passengers, payment of ex-gratia etc. The medical team reaching the spot must comprise adequate number of doctors and staff. The senior-most doctor and Officer In-charge at Site should have all details about dead/injured and hospitals where they have been sent.

Special Task Teams of different departments – Department Special task Medical Relief and transportation of injured to hospitals. Commercial Food, tea and drinking water, ex-gratia payment, information booth, liaison with Civil administration, Press and Security of luggage, parcels and Railway property. RPF Security of luggage, parcels and Railway property. Operating Liaison with control and arranging logistics including shunting. S&T Establishment of communication free telephone/ booths. 28

Mechanical Rescue and Relief operation including re-railment and preservation of clues. Electrical Lighting arrangement Civil Engineering Provision of tents, accommodation etc. Safety Provision of clues, Measurement of track, Wagon, Photography, Videography, Statement of witnesses, Breath analyzer test of staff involved in accident. Personnel Passenger care

Handling of dead/injured - • Dead bodies should be handled with care and respect. • Cover dead bodies with white shrouds, which should be available in ARME. • List of dead and injured must be passed on to control and disaster management cell at HQs from time to time. • A photographer should take colored photographs of the dead and injured.

Free food, drinking water, tea, etc. - • Food and clean drinking water must be rushed from the nearest source. Free food and beverages must be supplied.

Correct picture to media - • Press and other media should be given correct picture timely.

Action to be taken at divisional level - • Opening up of special enquiry booths originating terminating and major stations en-route. • Furnishing updated position of dead, inured and evacuated Passengers to all concerned. • Help line phone Number should be relayed through TV, Radio and press. • Arrangement for issue of free Railway passes for relatives/dependents of dead & injured. • Make arrangement for transportation of evacuated passengers to be sent to destinations, Transport vehicles can be hired, • In case of major disaster, DRM can requisition helicopter/Aero plane. • Press should be briefed properly and quickly. • HQ/Board should be advised quickly.

Phase – IV (Handling injured Passengers) - Phase – III mainly refers to dealing with injured passengers. Following action must be planned: • Relief trains clearing injured or stranded passengers must get overriding priority. • Road vehicles can also be arranged for stranded passengers. • List of injured, hospital-wise, should be conveyed to all concerned and displayed at prominent locations. • Ex-gratis payment should be arranged. Phase –V (Restoration of Traffic) - Restoration operation should be planned and acted upon without affecting the relief operations. Restoration of passenger services gives a sense of normalcy, besides providing means to relatives/ dependents of victims to visit them and attend to them. Concept of Controlling Station - The Station Master of nominated Controlling Station should immediately, on receiving information of an accident, reach the site with sufficient staff drawn from all departments this station, and take all the necessary steps for Rescue & Relief it should be made clear to everybody that staff of all departments must follow the directions of the Station Master of the controlling station and render all help and assistance necessary for tackling the disaster. Controlling Station of NGP Division – Between Stations Controlling Stations STD Code Telephone number NGP-ITR-KAV-KP ITR 0712 2764324 KP-KT (Excl.KNHN, KT) KP 07109 288227 KT-K(Excl. K) BRD 07197 285537 K-TMR TMR 07183 223413 KNHN-RTK KNHN 07102 236217 TMR-GDM(Excl.) G 07182 235567 GDM-BTL(Excl.) AGN 07189 226727 BTL-RJN(Excl.) DGG 07823 232854 RJN-DUG(Excl.) RJN 07744 224170 MIB – CWA CWA 07162 230244 CWA 07162 230244 CWA – NIR NIR 07646 240343 NIR 07646 240343 NIR – HBG HBG 0761 2403918 NIR 07646 240343 NIR - BTC BTC 07632 244131 BTC - G BTC 07632 244131 G 07182 235567 G 07182 235567 G – CAF CAF 07172 225018 ITR 0712 2764324 ITR – NAB NAB 07179 240036 30

Steps to be taken in the control – • On receipt of information regarding an accident, the Section Controller shall stop train movement into the affected section. OHE supply shall also be stopped. After ascertaining that the adjacent line is not fouled, train will be allowed into the section. • The Chief Controller or the shift in-charge Chief Controller shall immediately take control of the situation. After obtaining the basic information regarding the accident, he shall order ART within 5 minutes. Ordering of ART/ARME/Tool van shall normally be done as per the following instructions- Station To be ordered for the following sections Itwari (ITR) NGP-TMR, KAV-KPKD-KRPH, KNHN-RTK Gondia (G) G-DUG(Ex), G-BPQ(Ex),G-TMR-TRDI Break Down truck Entire Nagpur division as per requirement (Crew Controller/MIB) Chhindwara (CWA) CWA - SEY, CWA - SONR(Ex) Nainpur (NIR) NIR - SEY, NIR -MFR, HBG-BTC-KGE Tool Van of Dongargarh(DGG) DUG - SKS Tool Van of Howbagh (HBG) JBP - SKY

• Similarly, the shift in-charge Chief Controller shall order ARME in case of accident involving coaching trains and/or road vehicles, on receipt of first information. Road maps shall be available in the Control and to the in-charge of break down truck for necessary guidance. • In case of capsizing of any rolling stock or in case of major derailment involving extensive damage, the ART at BMY and BSL & Ajni shall be ordered, if necessary, along with the cranes of 140 T at BMY and 140 T at BSL & Ajni. • The Chief Controller, on ascertaining the site conditions of the derailed coach/ wagon, shall instruct the concerned official to carry the screw jack and the necessary staff to the site by first available means. Giving Relief to affected passengers and restoration of site is the first priority. This objective should not be lost on account of any technicalities and formalities. • All the subordinate in-charges and workers with tools/ equipments required shall report to the site, where ART is stationed well within time. • The Chief Controller in-charge shall also sound the alarm bell connected with each control indicating the occurrence of accident. Cancellation of the ART/ARME shall only be done with the explicit permission of DRM/ADRM/Sr.DOM/Sr.DSO. • After ordering of ART/ARME, DRM, ADRM, Sr.DOM, Sr.DSO and Area nodal officer shall be personally informed by the shift in-charge Chief Controller. All other Section Controllers shall report to the CHC who shall furnish the details of the accident to them, who in turn shall inform the respective BO's and other concerned officials for necessary action. Also, if the accident involves suspected causalities or sabotage, the civil authorities as well as nearby Hospitals shall be informed. A list of important telephone numbers shall be kept with the Chief Controller. In case of requirement of ARME, M.S/IC, Sr.DMO/IC and Ambulance Room shall be informed by CHC immediately. 31

• All concerned Officers shall gather in the control. Sr.DSO, in consultation with • DRM/ADRM, shall decide as to which officer(s) shall proceed to the site. The nominated officer(s) shall proceed to site within 30 minutes during day time and within 45 minutes during night time. • Sr.DOM shall man the control and in consultation with the Head quarter shall decide about control/cancellation/diversion of coaching trains. He shall also ensure speedy movement of ART/ARME and other relief requirements. • Based on the information received from the site, transportation of the stranded passengers to nearby stations having catering arrangements etc. shall be arranged by Sr.DOM. • In case of serious accident, emergency information booths shall be opened at the following locations - Station Telephone no. In-charge

Itwari 0712-2764324 Station Master Bhandara Road 07197-285537 Station Master Gondia 07182-235567 Station Master Rajnandgaon 07744-224170 Station Master Chhindwara 07162-230244 Station Master Seoni 07692-220533 Station Master Chanda-Fort 07172-225018 Station Master Nainpur 07646-240343 Station Master Howbagh 0761-2403918 Station Master

Also, Central Railway Commercial Control as well as Nagpur station shall be informed of the accident and periodic progress. Besides, telephone no. 2533420 provided with the Chief Controller, shall be nominated as emergency BSNL phone. A log of events and important details shall be available with the in-charge manning the emergency BSNL phone. This telephone as well as Railway telephone shall be manned by a responsible person, who shall obtain and disseminate information regarding accident. Any information passed to Head quarter as well as to outside like press etc, shall have the clearance of DRM/ADRM.

• In case of serious accidents involving Passenger Trains, DRM along with following Divisional Head Quarter Officers will attend the accident site: Sr.DSO, Sr. DME, Sr.DEE (OP) (in case of derailment/collision involving Electric Loco), Sr. DEN (Sectional In-charge), Sr.DEE (G), Sr. DEE (TRD) (For electrified territory), DSC, Sr.DCM, Sr. DSTE, CMS (in case of reported causalities/injuries). Civil defence personnel capable of undertaking rescue operations, fire fighting and first aid shall be accompanied in the ARME/ITR. Shri V.M. Krishna, Diesel Mech./Diesel Shed/MIB and Shri Udayan Bhange Inspector/Work shop/MIB shall lead the team and decide about the number of personnel to accompany. • In case of accidents involving blockage of any one of the main line, ADRM along with the following officers will attend the accident site: Sr.DSO, Sr.DME, Sr. DEN (Sectional In-charge), Sr.DEE (G), Sr. DEE (TRD) (for electrified territory), DSC, ACM, Sr.DEE (OP) (In case of derailment / collision involving Electric Loco), DSTE. 32

• In case of accident on branch lines Sr.DEN / In-charge, Sr.DME, Sr. DSO and other concerned official will attend the accident site. • In case of Yard accidents, ADME/ADME(D), AEN In-charge and ASTE of the Section, Safety Counselors will attend the accident site. • Till such time the team of officers from the Divisional headquarters reaches the site of accident, area Nodal Officers shall be In-charge of the site who shall reach the site of accident by first available means. • Officers to be present in Control Office: In case of any accident / occurrence disrupting the traffic on main line, DRM/ADRM shall come to the Control Office along with the following Officers: Sr. DOM, Sr. DEN (Co.), Sr. DME/DME, Sr. DEE (TRD)/AEE (TRD) (For Electrified Territory), Sr. DSTE/DSTE, DSC/ASC, Sr.DEE (OP)/AEE (OP) (In case of Electrified Territory), Sr.DCM/ACM (In case of involvement of Passenger Train), CMS/Sr. DMO (In case of reported casualties/injuries).

Steps to be taken at the Site -

• On occurrence of accident, the Driver shall immediately switch on the flasher light; the Guard shall assume the role of the immediate In-charge of the site. He, with the help of Driver and A/Driver, shall ensure the protection of the affected and adjacent line(s). After this, he shall establish communication with the control through portable telephone or MRS. He shall also try to contact the adjacent station(s) with the help of walkie-talkie set. Apart from this, with the help of the railway staff available at the site, he shall render first aid to the injured passengers and try to minimise the suffering of the passengers. • At the site, the site in-charge shall make a quick assessment of the number of casualties and injured passengers, extent of damage, assistance required and time required for restoration of traffic. • Site In-charge shall ensure that the 'Communication Point' - MRS or portable telephone or any other means, as provided at the site - is manned and regularly updated with information. Communication point shall be constantly in touch with the control or the adjacent station(s). • The site in-charge shall ensure that all steps are taken to alleviate the suffering of the injured and stranded passengers in co-ordination with the control in-charge. He shall arrange to shift the injured and stranded passengers from the site. • The site in-charge shall arrange to provide for the preservation of clues. He, in consultation with other officers at the site, shall give forecast of likely resumption of traffic. In case of suspected sabotage, police clearance shall be obtained by the site in-charge before starting restoration work.

***

CHAPTER – 5

DUTIES OF RAILWAY OFFICIAL

Duties of on – board staff during golden hour -

Duties of Loco Pilot/Asstt. Loco Pilot:

• To check that flasher light is on. • Arrange to protect the train in accordance with G&SR 6.03 and inform the SM on either side on walkie-talkie or by other means of communication available. • If adjacent line is obstructed by any vehicle, inform TPC to switch- off power on adjacent line a avoid movement on that line. • Convey information by quickest available means to control. • Ensure that the portions of the track, rails, fish plates, bolt and other fittings which appear to have been tampered with are not touched or moved by any person and closely watch them till the arrival of ART. • To take such technical precautions as may be necessary or prescribed to render his locomotive and train safe. • Not to give any statement to the press, unless authorized to do so.

Duties of Guard:

• Ensure securing of vehicle by application of hand brake etc. as per rules. • Arrange protection of adjacent line(s) and same line, as per G&SR 6.03 and inform the SM on either side on walkie-talkie or by other the control about the damage and nature of assistance required. • Assess and inform the control about the damage and nature of assistance required. • Take action to save lives and render first-aid, call for doctors if any on the train, and seek their assistance. • In case OHE has been damaged, prompt steps should be taken to get the same de- energized and traction wires secured. • Install Portable Control Phone/Emergency Control Phone or send information through train engine after taking all precautions or stop train trolley, tower wagon in either direction or send information through other means available. • Ask for arrangements for transportation of dead/injured/stranded passengers. • Attended to injured, arrange for their transportation front non-derailed vehicles if possible or by road or other means. • Post an available railway employee on the field telephone. 34

• Send railway servants(s) or willing volunteers available on the train to the nearest station/police station/hospital/village for seeking assistance. • Organize group of railways men or volunteers to assist in relief operations before regular medical aid is available. • Asstt. Guard/RPF/GRP/Staff traveling on the train if any, utilized for rendering all possible assistance to the affected for first-aid, arrangements for drinking water and securing the luggage and articles of the passengers. • Preserve all clues of the possible cause of accident. • Render help to conductors/TTEs in identification of the injured and dead. • In consultation with control, check if front and rear portion of the train, not affected by accident, can be safely drawn to the adjacent station so that medical van and relief train can be received nearest to the accident site. • Do not leave the site of accident till permitted by competent authority.

Duties of TTE/Train Supdt./Pantry car staff:

TTEs/Train Supdt. car staff should immediately report to the Guard and work under his directions. They shall:

• Ascertain if any doctor is traveling, either by scrutinizing the reservation chart or by making verbal enquires, and arrange for first-aid to the passengers. • Prepare a list of dead and injured. If doctor is available, the list should be classified as under : ¾ Dead ¾ Grievous injury ¾ Simple injury • Make out details of the dead and injured from the reservation chart, tickets held, (to and from) or co passengers. Assistance of police traveling in the train may also be sought for identification. • Collect the following details : ¾ Ticket of the passengers traveling (to and from) ¾ Ticket numbers-Class. ¾ Coach number and its position from the engine. ¾ Address of the passengers. ¾ Nature of injury (simple, grievous) • Take custody of luggage and other belongings. In the case of injured, this should be kept by the TTE and in case of dead, it should be handed over to GRP with full details and acknowledgement obtained. • Record evidence of willing passengers with full particulars. If some passengers are willing to give evidence later on, their names and address should be recorded. Record the numbers of dead and injured (simple or grievous), if they are already transported by the local people to the nearest hospital before the Railway doctor arrives. 35

Duties of AC Attendant /AC Mechanic:

They shall come out of the coach and contact the Senior Conductor. They shall be available for help and: • Work in the nominated team to assist the passengers as per the directions of the Sr. Conductor. • Take the following items while working with the assisting team: ¾ One blanket with two bed sheets. ¾ First aid box. ¾ Stretcher, if available will be taken along with. • In case of fire in coach, get the fire extinguishers and help in extinguishing the fire. • Help in taking out the injured and dead passengers.

Duties of R.P.F. staff: • Extricate the passenger from damaged coach and shall provide first aid to them. He shall assess the affected passengers also at accident site. • He shall ensure safety and security of the relative/dependents of injured passengers as well as security of Railway property. • He shall collect and protect clues of accident i.e. security of P.way material, fishplates & nut bolts etc. and other related material caused derailment. He shall keep close watch on the clues for dislocation by the persons. • He shall cover the site of accident by Barrier taps to avoid theft in the accidental coaches by outsiders. • He shall keep away the outsiders from accidental coaches with the help of loud speakers. • He shall ensure continuous monitoring of the suspected items and clues, caused accident, to understand fact of incident for conclusion during investigation. • He shall be responsible for extinguishing the fire, in case of fire in the coaches. • He shall assist civil police/GRP in the enquiry proceedings of accident case. • He shall ensure security of luggage and parcel of passengers in the damaged/capsized coaches. • Railway Protection Force and Commercial at the sight of the accident should coordinate their activities regarding safe custody and appropriate disposal of the luggage of the dead and injured passengers. Commercial staff should appropriate label and stack luggage of the dead and injured passengers. This luggage should be guarded by RPF personnel and thereafter can be handed over to the rightful claimants.

Duties of off-board / ART/ARME staff - Duties of Control staff - Section Controller: On getting information of an accident, he shall immediately, • Advise the Dy.CHC/CHC and note important details in diary and chart. • Advise the Divisional Transportation Inspector, SSE(Eng.), SSE(Sig.), SE(Tele), Commercial Inspector, ADEN, Railway doctor, etc. of the section immediately. • Keep loop lines clear of nearby stations.

Dy. CHC/CHC :

On getting information of an accident, he shall immediately,

• Advise all concerned officers, supervisors, inspectors and CMS/Railway doctor in charge. • Order ARME/ART. • Inform police officials and collector concerned where ever required. • Inform HQ emergency control • Maintain accident log register in chronological order of information received on right page and information/ instruction passed on / out on the left page. • Ensure that the Railway Rescue Volunteers have been called and suitable arrangements have been made for their transportation. • Ensure manning of Railway Disaster help line Telephone No. 1072 by competent staff.

Duties of officials of Safety organization -

Sr.DSO/DSO: In case of major accident sr.DSO will accompany ART/ARME or any other faster mode of transport to reach the site and he shall:

• Inspect the site and preserve the clues for accident enquire and arrange for photography/video grapy of the site. • Keep liaison with the control to ensure early clearance of front and rear portions of the affected train. • Ensure manning of telephone. • Arrange for logging the events in the diary, besides advising the control about the progress at site. • Arrange for measurements in the prescribed format. • Assist the Site Manager regarding the movement of ARME and ARTE at site etc.

AOM(Control) / ADSO: On receiving information of an accident he shall reach the control immediately and; • Ensuring that proper log diaries are maintained in control. • Keep liaison with site with regards to the progress of restoration work and inform the HQ Control accordingly • Arrange for any assistance required at site. Safety Counselor (Traffic): On getting information of the accident, he shall immediately proceed to the site and assist Sr.DSO/DSO in the following activities; • Noting each event at site and maintaining the diary chronologically. • Assist in clearing the unaffected portion of the affected train both in rear and front. • Assist in keeping liaison with control office and any other duties assigned by Sr.DSO/DSO. • Take the statement of guard / operating staff and passengers, if any in connection with the accident in absence of TI. • Arrange for Breathalyzer Test of the Guard of the train involved and note down his bio-data. Safety Counselor (loco): On getting information of the accident, he shall immediately proceed to the site and assist Sr.DSO/DSO in the following activities; • Note down the bio-data, statement of loco Pilot and Asstt. Loco Pilot of the affected train. • Seize speedometer graph and engine repair book of the engine of the affected train jointly with other supervisors. • Arrange Breathalyzer Test of the Loco Pilot and Asstt. Loco Pilot. • Any other duties assigned by the Sr.DSO/DSO. Safety Counsellor (C&W): On getting information of the accident, he shall immediately proceed to the site and assist Sr.DSO/DSO in the following activities; • Thorough inspection of the affected coaches / wagons and assist Sr. DSO in finding out the probable cause of the accident. • Ensure that the joint measurements of wagons/coaches are taken in the prescribed format. • Take down the PRO particulars of the derailed wagon/coaches. • Check the break power certificate and its validity and seize the same jointly with other supervisors. • Any other duties assigned by the Sr.DSO/DSO. 38

Safety Counsellor (P.Way): On getting information of the accident, he shall immediately proceed to the site and assist Sr.DSO/DSO in the following activities; • Inspect the site and ensure that the joint observations/measurements of track are taken in the prescribed format. • Ensure that proper sketch of the accident site is prepared and jointly signed. • Assist Sr.DSO/DSO in ascertaining the probable cause of the accident. • Seize the gang diaries and gang charts, curve register and other related documents from the concerned SE(P.way). • Note down on-the-spot statement of the P.Way staff working at the site, if any. Safety Counsellor (S&T): On getting information of the accident, he shall immediately proceed to the site and assist Sr.DSO/DSO in the following activities; • Inspect the accident site, particular if points & crossing and signal gears are involved, and assists Sr.DSO/DSO in the ascertaining the probable cause of accidents. • Ensure that the joint observations of cabin / panel are taken. • In case of accident in station yard and on points, note down the gauge position of the points and all levers/push buttons in the ASM rooms along with traffic inspector / SS of the station • Ensure that the communication between the site and the control is arranged at the earliest. • Ensure the responsible S&T staff mans the telephone. Transportation Inspector at Site: On getting information of the accident, he shall immediately proceed to the site and; • Ensure that the measurements of track, wagon / coaches, cabin panel are taken and recorded. • Ensure that speedometer graph of loco is taken out jointly and seized. • Seize all train passing records of station if warranted. • Take the statement of the ASM on duty of the station cabin man and any other operating staff related with the accident. • Keep liaison with control and ensure reception of ARME and ART at site and also ensure that all necessary shunting is done at site or at station smoothly and in minimum time. • Any other duties allotted by Sr.DSO/DSO and operating officers at site.

Duties of Operating Department - Sr.DOM/DOM: On getting information of the disaster, he shall immediately proceed to site and; • Supervise and co-ordinate the duties given to other operating officers and supervisors. • Give information about accident to CSO,CPTM/COM on telephone. • Ensure timely departure of ARME/ART and their proper running till they reach the site. • Ensure clearance of passengers from the site by the earliest mode of transport, in case of passenger train accident. • Ensure clearance of front and rear portion of the affected trains. • Arrange for regulation and cancellation passenger /mail/Express trains. • Arrange for providing by rail all the assistance at site in the form of men and materials required by the different departments at site.

Duties of Commercial Department- Sr.DCM/DCM: On getting information of the accident, he shall immediately proceed to site and arrange for; • Drinking water, catering etc. • Issue of free telegrams/fax. • Arrange Ex-gratia payment on the spot to the injured and next of kin of dead. • Open Assistance post at site. • Issue of complimentary passes. • Information regarding alternative means of transport to the destination. • Assistance in protection of luggage and valuables of the passengers. • Display list of injured and dead at a prominent places at the station/stations and pass on such information to the control. • Announcements through public address system regarding arrangements for diversion of trains’ regulation, probable time of arrival of the relief train for stranded passengers, etc. • Open information booth even if the accident has occurred elsewhere on important stations en-route. • Preserve documents, cash etc. • Arrange tarpaulins if necessary.

Duties of Engineering Department- Sectional Sr.DEN/DEN: On getting information of the accident, he shall immediately proceed to site and; • Assess the damage to P.Way assets involved in the accidents and arrange for men and material required. • Inform the Engineering Control of the assistance required, if necessary. • Guard and preserve clues till police or RPF personnel arrive at site and take charge, in case of suspected sabotage. • Assist in transshipment of passengers and their luggage. • Provide tents and other temporary shelters at the site.

Duties of Mechanical Department - Sr.DME/DME: On getting information of the accident, he shall immediately proceed to site and; • Ensure the ART/ARME stars for site within the stipulated time. • Supervise Rescue & Relief operations. • Co-ordinate with other departments and help the passengers. Duties of ARME in charge – Sr.DME will be ARME In-charge: • On getting ordering of ARME for accident site, he shall reach of ARME immediately • After getting attendance of ARME staff, he shall ensure timely dispatch ARME from base station. • He will ensure provision of BPC to the ARME Loco Pilot. • He shall counsel ARME staff regarding nature of relief to be provided, in the running train. • He will ensure proper nomination of staff for making team for each activity before reaching ARME to accident site. • He shall keep VHF set in “ON” position for communication between ARME and Control Office. • ARME in-charge will collect information regarding nature of accident and involvement of number of coaches in the accident. • Operation of cold cutting equipments like Hydraulic Rescue Device, Power Cold Cutter and Portable Electrically operated cutting and boring tools should be checked in the running train. • He shall give instructions for preparation of coffee and tea for injured passengers. • He will check functioning of portable DG sets for operation of electrical machines and lighting equipments. 41

• On reaching at accident site, he shall contact guard and Loco Pilot of accidental train on walkie-talkie / VHF set for collection of information regarding accident and nature of assistance required. • He shall give instruction to the nominated team leaders of ARME to unload relief materials immediately. In-charge will carry video/digital camera and proceed for observation accident site. • In-charge will decide extrication of injured passengers on priority manner. • He will ensure proper utilization of cold cutting equipments so that passengers will not get injures due to wrong operation of such equipments. • He will relieve panic and create reassurance among injured passengers. • Injured and dead passengers will be removed and kept at specified/nominated spots in the presence of ARME in-charge. • He will maintain liaison with other departments like, Commercial, RPF and Medical departments for smooth and efficient relief measures. • He shall communicate progress of relief, time-to-time to control office staff on ECP/PCP sets with the consultation of site in-charge. Relief and Rescue Operation by ARME staff - ARME in-charge will counsel all the nominated teams in train running position, regarding nature of accident and relief work to carry out at accident site. ART Staff: On getting information of the accident, they shall immediately report to ART in-charge and: • Proceed to the site of accident in ART. • Assist in Rescue & Relief operations. • Check the fitness of the stock which is moved from the accident site. • Plan for efficient movement of ART equipment to the site. • Ensure safe and efficient working of cranes, hydraulic re-railing equipment and other rescue devices. • Ensure that the log/diary regarding restoration of the accident site is maintained properly.

Duties of S&T Department - Sr.DSTE/DSTE: On getting information of the accident, he shall immediately proceed to site by quickest means available and; • Arrange for communication facilities a at site with Divisional and HQ control and ensure their constant manning. • Provide Walkie-talkie sets, wireless sets, mobile phones, satellite phone, fax, laptop and internet connectivity, etc. 42

• Arrange for BSNL telephone with STD facility at inquiry booths at site. • Seal the block instruments, relay rooms and note positions of levers, knobs, slides, indication etc. as the case may be. • Arrange for early restoration of signaling and telecom equipment.

Duties of Electrical Department - Sr.DEE(G)/DEE(G): On getting information of the accidents, he shall immediately proceed to site and arrange for; • Adequate lighting at the site. • Preservation of clues in case of fire in coaches. Any statement from passengers should also be recorded with their names and addresses. Sr.DEE/DEE(TRD): On getting information of the accidents, he shall immediately proceed to site and arrange for; • Adequate number of breakdown staff/tower wagons. • De-energizing and slewing the OHE, as required for ground/crane operations. • Restoration of OHE expeditiously Sr.DEE/DEE(TRS): On getting information of the accidents, he shall immediately proceed to site and; • Supervise restoration operation. • Ensure joint observation and measurement of the electric loco involved in the accident, in the prescribed format.

Duties of Personnel Department - Sr.DPO/DPO: On getting information of the accident, he shall immediately proceed to site and; • Depute Welfare Inspector round–the-clock in shift duty to look after the welfare of the injured persons in the hospital. • Ensure that passes are issued to the relatives/dependents and escorts of the injured for visiting their dear ones in the hospital and taking them back home.

Duties of Security Department - DSC/RPF: On getting information of the accident, he shall immediately proceed to site and; • Liaison with local police at site. • Ensure security of passenger’s belongings, parcels and Railway property. Baggage of passengers should be isolated and protected and consigned goods should be 43

taken care of, till they are handed over to the claimants or taken over by railway authorities. • Segregate the area of accident by establishing temporary barriers using nylon ropes or any other makeshift device available at the site. It should be ensued that the on- lookers and spectators do not enter the affected area to disturb the scene or hamper the rescue operations. • Arrange for assistance to victims and transport them to the neatest hospital. A record of causalities sent to hospitals should be maintained. • Send hourly status of the site to Divisional /Zonal Control Room. • Open RPF ASSISTANCE POST with proper Board at a conspicuous place so that people needing help can easily approach the RPF. • Open a log book and record the action chronologically. • Ensure documentation about the number of persons injured or dead, giving their identity and addresses, if available. • Guide the friends or relatives / dependents. Of the injured / deceased. RPF control Room: Officer on duty at the Divisional security Control Room, on getting message of an accident, shall; • Inform the DSC/ASC concerned & receive further instructions. • Inform the RPF post in whose jurisdiction the accident has taken place. • Inform the nearest RPF/SI to attend the site along with the maximum staff by the quickest means available. • Inform the Civil Police Control Room, GRP Control Room, concerning DM/SP/GRP/Fire brigade/Bomb disposal squad.

Duties of Medical Department - CMS/MS/Sr.DMO: On getting information of the accident, they shall immediately proceed to site with the ARMV or by other fastest mode of transport available, and; • Alert blood donors clubs, Saint John Ambulance Brigade and Local Hospitals about the arrival of injured. • Arrange for transport of the emergency box from health unit to the site. • Get operation theatre ready. • Make out a list of the injured and the dead in prescribed format.

***

CHAPTER – 6

DISASTER MANAGEMENT CELL AT HEADQUARTER

Functioning of Disaster Management Cell - The Disaster Management Cell will operate at HQs and shall be attended by nominated officers.

Safety department- The Officers representing Safety Department shall coordinate the functioning of Disaster Management Cell. He shall report the accident to Railway Board/CRS/GM and update the restoration details from time to time. He shall also ensure ordering of Relief Train for evacuation of involved passengers from the site of accident. The officers attending the Disaster Management Cell shall obtain the full details of the accident from Divisional Control/Site of accident and shall monitor the movement of Breakdown Train and relief Train. Top-most priority is to be given for rescue operations, for transferring the injured passengers from the site of accident to the nearest hospitals, and for sending medical aid from Civil/Military/private hospitals.

Medical department - The officer representing Medical Department shall obtain all details regarding casualties/injuries to passengers involved in the accident and shall maintain liaison with the Accident Site/Referral hospitals and Dispensaries, and shall consolidate the list of injured/casualties in minimum time so that the same can be faxed to concerned station/division for display in Emergency Control and Emergency Information Booths.

Commercial department- The officer representing Commercial Department shall ensure ordering of refreshment for passengers of involved train, payment of ex-gratia to the injured and to the next-of- kin of the dead passengers, arrange for transhipment of goods and passengers luggage, and hire private buses for transport of passengers from site of accident to the nearest Rail Head. He shall also ensure transmission of detailed information regarding injured/casualties to originating / destinations stations, to Railway Board, and to HQ of the originating/destination Railways. He shall also ensure opening of Emergency information Booths at important junction stations en-route within the Railways.

Operating department- The officer representing Operating Department shall manage relief and restoration operations at head quarter level. He shall record all events related to the accident chronologically. He shall ensure regulation and diversions of trains keeping in view the likely time of restoration at accident site. He shall ensure that the passenger carrying trains are regulated at such stations where water and catering facilities are available. He shall also monitor the ARTs/ARMVs/Labour Special trains ordered from the adjoining division and zones.

Mechanical department- The officer representing Mechanical Department shall assess the requirement of additional Medical Vans/Breakdown Trains and shall liaison with adjoining Railway/Division for ordering the same. He shall also monitor the movement of Breakdown trains. He shall obtain the details of rolling stock involved in the accident and its PRO particulars. He shall obtain the restoration details regarding re- railment/toppling of wagons/coaches done by each individual Breakdown Train. He shall obtain the bio-data of the crew involved in the accident.

Engineering department- The officer representing Engineering Department shall obtain the information damage to track and shall ensure ordering of material train if required. The details of track structure and other relevant details such as USFD particulars, last inspection, profile of the track, etc shall be obtained within minimum time. He shall organize ordering of additional labour and material specials, as per the requirement at site, from the adjoining divisions/zones.

Electrical department- The officer representing Electrical Department shall obtain the details of extent of damage to OHE/Loco. He shall obtain the bio-data of crew involved in the accident. He shall assess the requirement of additional material at the site and shall organize movement of Tower wagon/material spl. to the site of accident.

S&T department- The officer representing S&T Department shall ensure efficient communication. A line should be dedicated for the emergency transmission from the site of accident/divisional control to Disaster Management Cell at HQ. He shall ensure installation MTNL/Telecom Department Public Phone/Railway phone at the site of accident involving passenger train. He shall obtain the details of S&T gears involved, if any, in the accident.

Liaison with Railway Board/Zonal Head Quarter- Disaster management Cell will maintain constant liaison with the Emergency Cell of Safety Directorate at a Railway Board for following activities: • Movement of Accident Relief Trains /Accident Relief Medical Vans. • Diversion, regulation, cancellation, rescheduling etc. of Mail/Express trains. • Movement of men and material from adjoining Zones/Divisions. • Opening of helpline enquiry booths on other Zonal railways: o Originating and destination stations of the accident involved train. o All Major/Junction stations falling on the route of the train. o Divisional headquarter of originating and terminating divisions. 46

• Movement programme for visit of Minister of Railway /Minister of State for Railway, Chairman/Railway board and other Railway Board Member and other Railway Board members to the accident site. • Assistance required from Armed Forces, Para-military forces, state Government should be conveyed to Railway Board. • Progress of rescue and restoration operation. • Prima-facie cause of the accident.

***

CHAPTER – 7

DEALING WITH NATURAL CALAMITIES - CYCLONE & EARTHQUAKE ETC.

Weather warning messages

Metrological departments, Government of India, issues messages of warning whenever a storm/gale or heavy rainfall is expected. Following conditions are considered dangerous:

• Dangerous rainfall – when expected amount of rain fall is 5cm or above in 24 hours. • Dangerous wind velocity – when wind velocity is 65 KMPH or above (Cyclone Warning Centre is located at Nagpur. Local Weather information Centre is located at Jabalpur)

Action to be taken on receipt of weather/cyclone warning message-

CHC/Dy.CHC:

He should repeat the message to the SMs/ASMs of the stations, which are likely to be affected. He shall also advice DRM, ADRM, Sr.DSO and controllers of various branches, who are working in the Divisional Control Office. They shall, in turn, advise their branch officer who will take action accordingly. A register shall be maintained in the Control office, showing full particulars of the warning received.

SMs/ASMs, Loco Pilots, Guards:

• Intimation to officers and Sr. Supervisors. The SM on duty, on receipt of the message, shall immediately advise the officers and Sr. Supervisors concerned, at his station. • Precautions to be taken by SM, Loco Pilots and Guards. In case of strong winds, the trains should be detained till it is considered safe to proceed further. In the section, the Loco Pilot and Guard of the train wait till, in their opinion, the intensity of wind has come down to the level that the movement of train is not endangered. • The train should not be stopped at places like sharp curves, high embankment, cuttings and bridges, including approaches. • The Guard and Loco Pilot of the train, in co-operation with the railway staff and passengers travelling in the train, shall try to ensure that the doors and windows of the coaches are kept open by the passengers to allow free passage of the wind through the coaches.

Anemometer indications:

In case, Anemometer is installed at the station and if it is indicating wind velocity higher than the danger level as prescribed by the special instructions, the SM shall take the following action:

• He shall inform the controller and the SM on the other side immediately about the need to control the movement of the trains. • He shall not start or allow the movement of the trains through his station and also not grant line clear to the trains waiting at the adjacent station for movement towards his station. • He shall resume normal running of trains in consultation with the controller and the SM at the adjacent station after the wind velocity has gone below the danger level prescribed by the special instructions.

Action to be taken by engineering staff

• Introduce monsoon patrolling. Advise monsoon Patrolman / Watchman and Gang Mates to be extra vigilant. Continue monsoon patrolling beyond 48 hours of warning. • Deploy Watchmen of vulnerable locations and bridges round the clock.

Earthquake -

Impact of earthquake on Railway system may be as under:

Damage to track - Track may to be damaged in form of:

• Misalignment • Deformation • Sinking of track • Collapse of / Damage to Bridges / Girders / Piers • Falling of Trees / Fixed structures obstructing the track

Damage to service building like:

• Control Office building. • ASM office, relay room, cabin and gate lodge, etc. • Office buildings. • Residential buildings.

Damage to signal & Telecommunication installations like:

• Signal posts • Microwave tower • Telephone post and wires • Cables

Damage to OHE installation like:

• OHE Masts • Portals • TPC • Tower shed

Damage to C&W sick line & Loco shed

• Pit lines • Sick lines / Shed structure

Action to be taken when information is received about earthquake-

Action by operating staff:

• Stop all trains. • Inform P. way, S&T, TRD Supervisors for checking track bridges, points, signal & OHE by light engine / push trolley / motor / motor trolley in each block section of affected area. • Inform Civil Authorities regarding any unusual occurrence material. • Arrange stock and power for moving relief/restoration material. • Arrange additional Operating staff i.e. ASMs, Points men, Guards and Cabin men from unaffected areas. Action to be taken by Engineering staff:

• All P. Way supervisors, including PWIs, IOW, BRIs, Gang men, Keymen, and other staff, should report to the nearest Station Master, who in turn will advise Control about the availability of P.Way staff and supervisors. • A team of Gangmen, Keymen and PWI/BRI should be sent on either side of each block section for checking the track, structure and bridges. • The checking team should be suitably instructed to protect any undamaged track structure or bridge in the section. • After checking the whole section, a report detailing the nature of damage, location, and requirement of men and material should be submitted to SM, on inturn will advise the control.

Action by S&T staff:

• Overhead and cable communication may be affected due to Earthquake. Immediate efforts should be made to provide. Alternative means of communications through VHF, Microwave, RE cable, Optic fiber etc. between the control and stations. • SE (Sig/Tele) and ESM/MSM must be available at the stations. After checking all the S&T installations, details of the damage and additional requirement of men & material should be given to S&T Control.

Action to be taken by Electrical (TRD) staff:

• On receipt of information about the earthquake, OHE supply on the affected section should be shut down immediately. All the section in UP & DN directions should be checked thoroughly by tower wagon, tower wagon should be run at the restricted speed so that it can be stopped before any obstruction. • After checking each section, feedback should be given to TPC who, in turn, will advise the position to Dy. Chief Controller.

Action to be taken by Electrical (Genl.) staff • In case of failure of powers supply, DG sets should be arranged at important installations line control, station etc.

Action to be taken by Commercial staff • Regular Announcements should be made at the Station. Explaining the Calamity and effect on train running. • Emergency enquiry counter should be opened at • Major Stations and at the affected stations. They should be provided with DOT phone / Cell Phone facility. • Basic amenities, like drinking water, food etc., should be provided to the Stranded passengers. • Additional windows should be opened for refund of tickets.

Action to be taken by Mechanical staff • Relief coaching stock and relief goods stock available the system must be made ready. • In case of electrified territories, DSL power should be made available.

Action to be taken by Personnel staff • Set up a relief cell, consisting of CWI/WI and other staff, to assess losses and damages at stations and in colonies. • For providing speedy relief, co-ordinate with trade unions, Mahila Samitis, NGO, etc.

Actions to be taken by RPF staff • Help Railway officials/employees in relief work at stations and in colonies. • Protect Railway stations, yards and all vital installations and restrict the entry of outsiders. • Render necessary assistance to the affected persons. • Maintain close co-ordination with civil authorities. *** 51

CHAPTER – 8

PASSENGER CARE

General -

• Providing assistance to passengers and their relatives/dependents is of utmost importance in helping them relieve their misery. • Injured passengers and their relative/dependents are to be treated with utmost courtesy and sympathy so as to alleviate their trauma and discomfort. • For dealing with relatives / dependents arriving from far-flung corners of the country, staff fluent in local language of the place from where the train originated, should be used as interpreters. • Commercial Supervisors and Welfare inspectors should talk to injured passengers and ascertain if they wish to call their relatives/dependents. • Injured passengers should thereafter be provided with either mobile or STD phones to enable them to speak to their relatives/dependents. • Transshipment of unaffected passengers and their clearance from the accident site would be arranged quickly. The officer available in the control shall arrange the transshipment on priority. • Even in case of worst possible accident with adverse and extreme circumstances, all injured passengers would be rescued on priority. Site, manager as well as officer in charge in the control shall monitor the situation to do so. • In rescue operations, top priority will be given to all passengers in critical condition for immediate medial attention. • Even in case of worst possible accident, dead bodies would be extricated at the fastest possible speed. The ARME in-charge and officials available at the site of accident should act accordingly.

Hospitalization of the injured -

• General policy, in case of railway accidents involving passengers, is that of rapid evacuation of the victims to railway hospital after rendering immediate and necessary first-aid treatment. • In case there are no railway hospitals nearby, they are to be admitted in the nearest Government hospitals. • In the following cases, the injured may be taken to a private hospital: o When there is no railway or Government hospital available with in a radius of say 8 kms. from the site of accident, or o When the attending doctor certifies in writing that the treatment in private hospitals necessary in the interest of the patient. 52

o Except where railway doctor certifies, such injured passenger should normally be eligible to the class of accommodation in the private hospitals where different scales are available. o Where the family of the injured person desires to be provided with a higher class accommodation, the family should give in writing to pay the extra cost involved directly to hospital authorities. • For this purpose, CMS should chalk out a working arrangement with such private hospitals as may be necessary in areas served by them, so that in an emergency, injury cases can be referred to hospitals concerned without loss of time. • To facilitate matters and to avoid misunderstanding. CMS should draw a list of such private hospitals bearing in mind the railway and other Government hospitals in the vicinity. • CMS should also fix the charges to be paid in such cases for each class of accommodation. Complete medical care will be taken of all injured passengers, including payment of medical bills till their final discharge from hospitals. Claims compensation booklets containing forms and other instructions will be distributed to all injured passengers and next of kin of all deceased passengers. • Bills by such private hospitals should be submitted through CMS, who will certify the correctness of charges payable, before forwarding for payment to Accounts. • Under this Para, payment to private hospitals can be arranged locally by the railway, and Ministry of Railway’s approval is not necessary. • If the injured are admitted in non-railway hospitals, railway doctors should be deputed to these hospitals to render necessary assistance, including supplying the medicines that are not available in these hospitals. • They should carefully monitor the medicines that are not available in these hospitals. • If more than one hospital is involved, apart from deputing doctors to individual hospitals, a railway doctor should also be deputed to co-ordinate and maintains the centralized updated position.

Facilities to be made available in the hospital –

• There should be a separate reception counter manned by a commercial could Supervisor or by a welfare Inspector at the entry to the hospital, to deal with relatives/ dependents of patients. • A chart should be displayed at this reception counter indicating ward numbers where the patients are admitted, along with their names, coach number wise. • At the entry to every such ward, a second list should display the name of the patient, coach number and the bed number inside the ward. • Commercial staff and Welfare inspectors on duty at that hospital should carry a list indicting the name, address and telephone numbers of relatives/dependents as given by the patient, and whether they have been informed or not. 53

• Arrangement should be made to inform the next of kin or a relative or friend of the deceased, in case identity of the person involved in accident becomes known. • As each relative arrives, his name should be marked in the list against the passenger’s name. • Reception counter should be provided with BSNL telephone with STD facility. • There should be two mobile telephones readily available to be taken to patients inside the wards for making outgoing calls. • Complete medical care of all passengers, including payment of medical bills till their final discharge, should be provided.

Communication - • Telephone with STD facility should be made available to passengers to communicate with their relatives/dependents. • BSNL/Railway telephone available at adjoining stations/cabins/towns shall be extended to the accident site. • PCO telephones and other BSNL phones in nearby localities/villages/towns shall be extended to the accident site by persuading owners of such phones. • Payments for such telephone connections will be made from station earnings. • Sr.DSTE should hire some mobile phones to meet the needs of stranded passengers. • Wherever cellular phone connectivity is available, stranded passengers should be permitted to use these phones free of charge.

Arrival of relatives / dependents -

• After a few hours, next of kin of the deceased and relatives/dependents of injured passengers start arriving at the accident site. • Adequate number of display boards should be available on ARMEs/ARTs for being put up at the accident site. • These display boards should indicate the direction of the Assistance Centre at site. • The indication boards should be displayed near those areas where incoming relatives/dependents arrive and congregate. • Periodic announcements on loudspeakers should also be made for guiding them to the Assistance Center at site. Taking care of relatives/dependents - • At the Assistance Centre at site, Commercial Supervisors & Welfare Inspectors should be available to guide the relatives/dependents. They should go through the reservation charts and list the dead/injured. • Commercial supervisor or WI shall depute a railway servant to accompany the relatives/dependents to the hospital. 54

• A hired vehicle should be provided for carrying them to various hospitals and mortuary. • The commercial supervisor or WI should stay with the relative until they have either fund the injured passenger or identified the dead body. • Thereafter, they should help them in completing all formalities at the Assistance Centre at site. Single window clearance - • Assistance Centre at site should provide single window clearance for all legal formalities and paperwork. • If should provide the following facilities: o Reservation chart for locating the name. o List of dead and injured along with the name of hospital. o A vehicle, to take the relatives to various hospitals or mortuary. o Railway doctor for issue of medical Death Certificate. o Govt. doctor for issue of post mortem clearance. o Municipality official for issue Death Certificate. o Local police for handing over of dead body. o Claim counter for payment of ex-gratia and issue of Claim Compensation Form. o Counter to help in performing last rites in case relatives/dependents decide to cremate the body there itself. o Pass counter for issue of return journey pass. o Return journey facilitation counter to make arrangements for return journey.

Stay of relatives/dependents of dead and injured - • Commercial supervisor or WI deputed with relatives / dependents should arrange for their stay and accommodation also. • Depending upon the need, accommodation in hotels / Dharamshalas should be hired for accommodating passengers. • Arrangements should be made for their meals etc. Performance of last rites - • In many cases relatives/dependents decide to perform the last rites at the place of accident itself. • Necessary assistance should be rendered to relatives/dependents in locating: o The nearest cremation or burial ground as the case may be. o Shopkeepers who sell necessary material for funeral rites o Priest for performing the ceremony. 55

• The above information should be conveyed to relatives/dependents and transport provided for carrying the body. • Commercial supervisor or WI should help the relatives/dependents in this endeavor.

Guidelines for commercial department at the site of accident to deal with affected passengers - 1. Ex-gratia payment: Ex-gratia payment to all injured passengers and next of kin of all deceased passengers (after identification) would be arranged) expeditiously. i) Train accident/Untoward incidents: a) In death case - Rs. 15000/- (RB No. 93/TC 111/122/1 dated 6.4.1996) b) Grievous injury – Rs. 5000/- c) Simple injury – Rs. 500/- (RB No. 93/TC 111/122/1 dated 17.7.1997) ii) Manned Level Crossing a) Death – Rs. 6000/- (RB No. 93/TC 111/122/1 dated 18.11.1999) b) Grievous injury – Rs. 2500/- c) Simple injury – Rs. Nil (RB No. 93/TC 111/122/1 dated 18.11.1999) iii) No Ex-gratia is to be given for trespassers, persons electrocuted by OHE & road users at Unmanned Level Crossings. ( Authority RB No. 93/TC 111/122/1 dated 21.08.1995) iv) Ex-gratia is admissible for Railway servants killed or injured by moving rain while performing their duty. (Authority (RB No. 93/TC 111/122/1 dated 21.08.1995) v) Manner of arranging Ex- gratia to the victims: vi) Payment should be sanctioned/arranged preferably on the spot by senior scale or higher official nominated by the General Manager. (Authority (RB No. 93/TC 111/122/1 dated 21.08.1995)

2. Meal charges - Cash payment of Rs. 60/- per head per day.

3. Withdrawal from station earning: i) Money can be withdrawn from station earnings with personal sanction of a senior scale officer. ii) Station pay order (withdrawal from station earnings) should be duly signed with official designation, indicating his name. iii) Proof whom the payment has been made and the reason for payment should be kept payee with revenue stamp. iv) The accountal should be submitted to account officer within 15 days from the date of withdrawal. (Para 2425 of Indian Railway Commercial Manual)

4. Station earnings can be utilized for i) Departmental expenditure necessitated by floods, accidents and earthquakes etc. ii) Handing charges for transshipments due to accidents. iii) Cost of transportation of sick and wounded persons to hospitals, when at small stations ambulance are not available. iv) Payment of expenses of special catering – when the imprest is exhausted in emergent cases only –duly authorized by an officer. v) Refund of fairs on un-used and partially used tickets. vi) Ex-gratia payment to the person involved in train accident. vii) Payment not exceeding Rs. 100/- in each case for shrouds to cover dead bodies of victims of accident on railway. The voucher required to be submitted along with counter signed by GRP official. viii) Payment to licensed porters for carrying injured/dead bodies (Authority – Joint commercial and account procedure office order No. C 156/4/14 dated 20.03.2989)

5. Free meal, water, tea, snacks to affected passengers, injured, un-injured or stranded: (Authority – Rly. - Bd. Letter No. 69/Safety – 1/4/3 dated 22.09.19)

***

CHAPTER – 9

MEDIA MANAGEMENT

Objectives -

• To provide factual information to public with regard to accident. • To convey any other information which is of use to passengers. • To convey specific information which is of use to relatives/dependents of dead and injured passengers. • To create a positive public opinion, • To create a healthy relationship with the press and electronic media.

Duties of Public Relations Organization -

• PRO and his team will collect whatever information is available and released it to the media within 60 minutes of intimation of accident. • The information shall include telephone numbers of help line enquiry booths. • Photographers with digital and video cameras should also be taken to the accident site. • Responsible PR supervisors should be deputed during nightshift for interacting with the media, if necessary. • PRO will organization press briefings at fixed timings. • PR organize shall monitor various important media channels to keep track of media reporting. Suitable corrections/clarification may also be issued, if required.

Spokesperson -

• Only GM, DRM, CPRO and PRO are competent to interact with press and electronic media. • Apart from the above, any other officer authorized by GM is competent to interact or give interview to press and electronic media. • They should ensure that only factually correct and confirmed information is relayed. • No inflated or exaggerated version of any fact should be relayed to the media. No railway man shall express or voice any criticism, or express his personal opinion or views about the accident, at any point of time.

Information to be relayed to Press and Electronic Media - Information to be given to media can be broadly segregated in to following categories:

Accident:

• Natures of the accident, i.e. date, time, exact location, train number, number of coaches involved. etc. • Details of how the accident most probably occurred. • Prima–facie cause of the accident will be relayed to media only with the approval of GM. • Sabotage, even if suspected will not be relayed to media, without approval of Railway Board. 58

• Regular reports regarding progress of Rescue & Relief work. • Expected date and time of restoration.

Uninjured passengers:

• Steps taken to provided beverages, refreshments and first aid treatment to uninjured passengers. • Steps taken by railway for clearance of uninjured passengers. • Expected time of departure of front portion of the affected train. • Expected time of arrival at the destination. • Expected time of departure of rear portion of accident involved train. • Its diverted route and expected arrival at the destination. • In case empty coaching rakes have been arranged then details of the same.

Dead and injured passengers

• Steps taken by railway to render immediate medical attention • Number of passengers rescued. • Breakup of the injured passengers, both grievous and simple. • Name of the hospitals where injured are being treated. • Approximately how many patients have been admitted in each of these hospitals • Names of injured passengers. • Communication facilities like cell phones. STD phones provided at these hospitals. • Payment of ex-gratia. • Facilities offered to relatives/dependents of victims including free pass for journeys. • Special trains being run for brining relatives /dependents o dead and injured. • Number of dead bodies recovered and number of bodies identified. • Identification of dead bodies takes much longer since either: o They were traveling alone or; o Their companions are injured and are not in a position to identify them, or: o Their companions have also injured/dead. o Under such circumstances it is possible to identify dead bodies only when relatives/dependents arrive. o This aspect of identification dead bodies and reasons for delay should be explained to the media.

Helpline Enquiry Booths: • Setting up of Helpline Enquiry Booths. • Details of Helpline Enquire Booths: o Station where these have been opened. o Telephone Nos. o Fax Nos. o Internet address of SECR on the Railnet website (www.secr.railnet.gov.in)

Train services: • Details of train operation with regard to: o Diversion o Regulation o Rescheduling o Short termination o Cancellation • Running of passenger specials for carrying relatives/dependents to the site of accident. • These trains will be started from the originating and destination stations of the affected train and will be given same stoppages en-route for picking up relatives/dependents. • Expected departure time of relatives/dependents special from their originating station. • Refunds being granted in Helpline Enquiry Booths for passengers whose journey have been interrupted. Casualty figures: • In all accidents, as long as Rescue & Relief work continues, there is always a difference between casualty figures given by the railway and casualty figures quoted by the media. • The reason for this difference is that railway gives figures based on actual number of dead bodies recovered, whereas media estimates casualty figures based on the damage visible. • During Press briefings, this point should be clarified that till the present time, so many bodies have been recovered. • However, it should also be made clear that casualty figures are likely to go up since rescue work is still continuing. • Assessment regarding likely number of deaths and injuries may also be made if considered necessary. Such an assessment should based on: o Total number of coaches involved. o Number of coaches searched. o Number of coaches yet to be dealt with. 60

• Particular reference should also be made to coaches that are crushed or that have climbed on top, and have not yet been searched.

Press Briefings at accident site: • DRM or his authorized representative shall collect factual information from the site manager and relay the same to the media and HQ. Thus an on-line communication channel will be established to keep media informed of all the important details. • CPRO or PRO should be available during press briefings in HQ. • There should be a fixed time for press briefings so that there is no confusion regarding different versions given to separate channels at various points of time. • Simultaneous press briefings should be held at accident site, at HQ and at division, as per the time intimated, so that the same version is given to all concerned. • All media releases will be uploaded on the West Central Railway Website, and a separate web page will be opened to give specific information with regard to the accident. The priority of information release to various media will be as under: o TV channels. o News Agencies like UNI, PTI. o Print Media • Convenience of media shall be taken care of by PR personnel with assistance of Commercial representatives at site. Tour of media persons should be conducted to hospitals where injured are being treated. • Commercial department should be ensure that list of passengers who traveled by the accident involved train along with the list of dead and injured reaches the PR officials at the earliest.

Telephone Numbers for Railway Accident Information HQ of SECR and Bilaspur, Raipur & Nagpur division of South East Central railway are allotted 4 digit DOT telephone No. 1072 for giving Railway Accident information. Normally these telephones will be manned by controllers. During railway passenger train accident, these phones will be manned by commercial controllers of disaster management cell to provide information to public regarding type of train accident, place and time of accident, train/trains involved, affected Coach Nos., injuries/casualties etc.

Public Assistance Telephone Nagpur. 0712-1072(4 Lines)

***

CHAPTER – 10

APPENDICES

SCHEDULE OF POWERS FOR DISASTER MANAGEMENT (Ref: SOP Disaster Management matters April 2004)

S/ Nature of Item HLC Designation Power No Recom. Delegated No. 1. Withdrawal of money from 34 (a) AGM Full Power station earning for rescue and DRM/ADRM Full Power relief operations including SAG officers Full Power hiring of vehicle, Cell, Phones, Including CMD purchase of medicines. Sr.DME/DME. Up to Rs. Sr.DEE/DEE 20,000/- per Note: as far as possible multiple Sr.DSTE/DSTE occasion. withdrawal of money from Sr.DEN/DEN station earning should be Sr.DSO/DSO avoided for the same accident. Sr.DCM/DCM This power at (a) & (b) to be (b) MS/Sr.DMO/ Up to Rs. excised by the senior most DMO/ADMO/ 10,000/- per administrative grade or branch Station Manager (Gaz) occasion. officer at accident site/station 2 Hiring of vehicle for rescue and 30 AGM, SAG Officers Full Powers. relief operations. For use in including CMD Full Powers. accident related transportations DRM/ADRM/MS Full Powers. work, and to medical officers, JAG/Sr.Scale Up to Rs. for treatment of injured 10,000/- per passengers at non-railway occasion hospitals. 3 On the spot payment to private 32 AGM, SAG Officers Full Powers. hospitals for treatment of including CMD Full Powers. injured person arising out of DRM/ADRM/MS Full Powers. accidents. Sr.DMO/DMO/ Up to Rs. ADMO 10,000/- per occasion. 4 a) Requisition medical 31 & 32 DRM/ADRM/ Full powers assistance from civil sector, in CMD/MS/ up to Rs. case of disaster accident. Sr.DMO 20,000/- per occasion. DMO/ADMO/ Up to Rs. Station Manager 10,000/- per (Gaz) occasion. SMR(Non Gaz) SM Up to Rs. 2000/- per occasion. 62

b) Purchasing of essential DRM/ADRM/ Full powers medical items/equipments CMD/MS/ up to Rs. including medicines not Sr.DMO 20,000/- per available at ART/ARME occasion. DMO/ADMO/ Full powers Station Manager up to Rs. (Gaz) 10,000/- per occasion. SMR(Non Gaz) SM Full powers up to Rs. 2,000/- per occasion. 5 Hiring of cell phone at accident 44 DRM/ADRM Full powers site which has cell phone JAG/SS officers. up to Rs. connectivity. 5,000/- per a) For occasion. Railway’s Station Manager Full powers use. (Non Gaz)/SM up to Rs. 1,000/- per occasion. DRM/ADRM Full powers b) For use of JAG/SS officers. up to Rs. passenger 5,000/- per at accident occasion. site, free of Station Manager Full powers charge (Non Gaz)/SM up to Rs. 2,500/- per occasion Station Manager Full powers (Non Gaz)/SM up to Rs. 1,000/- per occasion 6 Hiring and purchase of any 35 AGM Full Powers. material or equipment other DRM/ADRM Full Powers. than those listed at items 2 to 5 SAG officers Full Powers. able which is required for SG/JAG officer Up to Rs. quicker rescue operations at 20,000/- per accident site. occasion SS/JS officers Up to Rs. 20,000/- per occasion 7 Purchase of spares and other 36 & 40 CME Up to Rs. equipments required for CRSE/CMPE 10,000/- in ART/ARME/BD Crane and for DRM normal all equipments contained circumstanc therein. es and up to Rs. 50.000/- during accident. 63

Sr.DME/DME Up to Rs. 5,000/- per item. CMD As form CME/CRSE /CMPE above MS/Sr.DMO in Up to rs. charge of ARME 5,000/- per item. 8 Standing purchase committee 37 & 38 At Divisional level, at HQ level and divisional level standing SPC will for purchase of consist of spares/equipments/ other Sr.DME/DME material required for permanent members ART/ARMV/BD Crane. and Sr.DMO/DMO, Sr.DEE(G) & Sr.DSTE/DSTE as additional members as per requirement. At HQ level standing SPC will consist of Dy.CME/HQ, nominated Dy.CSO and Dy.FA&CAO/G as permanent members and nominated Dy.CEE and Dy.CSTE-I as additional members as per requirement. 9 i) creation of cash imprest for 39 AGM Full Powers maintenance of ART/ARMV and crane without finance CME Up to Rs. concurrence. 25,000/- ii) Creation of cash imprest for CMD for ARMV ARMV without financial Up to Rs. concurrence. 5,000/-

10 To enter into AMC with OEMs 94 AGM Full powers. or their authorised agents for CME Full powers. supply of critical CMD for ARMV only Full powers. SRT/ARMV/BD Crane/Re- CRSE/CMPE Full powers. railing equipment and their maintenance. CMS/MS for ARMV Up to Rs. only. 25,000/- in each case.

Sr.DME/DME as BO Up to Rs. 25,000/- in each case. 64

11 Purchase of critical spares from 95 AGM Full powers. approved sources only for DRM/ADRM Full powers. equipments like Air SAG officers Full powers. Breathalyzer, Electrical cutting Sr.DME/Ind.DME/ Up to Rs. equipment. Inflatable tower etc. MS/Sr.DMO 25,000/- in required for ART/ARME each case.

Note:-Powers under items 1 to 6 are meant for use only in case of Railway accidents in respect of passengers or Railway staff injured/killed in such accident (except at unmanned Railway Crossings). These powers may also be used in case of natural calamities in respect of Railway staff /passengers. Financial propriety should be kept in mind by officials who have been delegated these special financial powers in case of accidents/natural calamities.

1. No circulars/Orders restring the purchase procurement/powers contained for ART/ARME/Crane equipment shall be applicable unless specifically issued by Railway Board (MM+FC) or otherwise amended by gm/SECR.

2. Any authority exercising any of these powers will be personally responsible for:

a) Full accountal of any withdraws of money from station earnings. b) Maintaining as account of expenditure incurred by him exercise of these powers. c) Submitting such accountal of all such cases incurred by him within a calendar month for scrutiny at HQ by an empower committee consisting of CME and FA&CAO.

EMPOWERING GM AND DRMs TO REQUISTION HELICOPTERS / AEROPLANES

(Ref – Board’s letter no.2002/safety-1/6/6 date 13.06.2004)

1. GMs/DRMs have been delegated the powers to requisition helicopter / aero plane to reach site of serious accident for rescue operation expeditiously. In addition, powers are also delegated to requisition air support to dispatch the rescue teams to the site of the accident.

It is difficult to stipulate exactly the circumstances under which they may exercise these powers; it has been decided to leave this to the discretion of GMs/DRMs. However, broadly these may cover the following type of cases:

a) Where more than 10 casualties (deaths-cum-serious injuries) are feared and it is difficult for these officers to reach the site within reasonable time. b) Where heavy damage is caused to railway installations in sensitive and tension filled areas (e.g. wreckage of track, bridges, etc. through bomb blast, other means of sabotage, etc.) c) Where public reaction in case of late arrival of senior officers at site is likely to highly adverse.

2. Zonal Railways are further empowered to requisition helicopter/aero plane to evacuate injured and dead in the event of serious accident GMs may personally exercise these powers and may not delegate these further.

The above instructions on the subject supersede all the previous instructions issued vide above referred letters.

This issue with the concurrence of the finance Directorate of the Ministry of Railways.

IMPORTANT TELEPHONE Nos. OF SECR HEADQUARTER OFFICERS

Designation Railway BSNL/AIRTEL Mobile Office Residence Office Residence General Administration General Manager 64000 64001 247000 247001 9752475000 232004 232005 Secretary 64002 64003 247002 247003 9752475001 AGM 64004 64005 410307 410308 9752475900 SDGM 64006 64007 414229 415321 9752475003 DGM-G 64008 64009 413008 413009 9752475004 Commercial CCM 64300 64301 416285 414264 9752475950 CCM – FS & CL 64302 64303 414377 415402 9752475952 CCM – PS 64304 64305 415403 415308 9752475953 Dy.CCM – HQ 64321 64313 416287 415531 - Dy.CCM – PM 64310 64311 - - 9752475956 Civil Engineering PCE 64200 64201 410885 414031 9752475200 CTE 64202 64203 409009 286569 9752475201 CBE 64204 64205 415572 415575 9752475203 CGE 62172 62173 410349 410350 9752475202 Dy.CE - Gen. 64218 64219 415603 413782 9752475209 Dy.CE - Bridge 64210 64211 410440 410441 9752475211 Dy.CE – T & P 64212 64213 415548 414271 9752475214 Dy.CE – TM 64214 64215 415507 415504 9752475215 Dy.CE Track 64216 64217 410999 - 9752475210 Dy.CE- P&D 64220 64221 - - 9752475213 E.D.P. CENTRE Sr.E.D.P.M 65970 65971 247138 247139 9752475110 Electrical CEE 64400 64401 410305 415564 9752475300 CELE 64404 64405 415533 415301 9752475301 CEDE 64406 64407 415558 416134 9752475303 CEGE 64402 64403 415547 415273 9752475302 Dy.CEE-HQ-II 64408 64409 415277 415333 - Dy.CEE(Gen.TRD) 64410 64411 414698 415585 9752475304 Finance FA&CAO 64100 64101 414021 - 9752475100 FA&CAO – WST 64104 64105 408483 415601 9752475101 Dy.FA&CAO – F&B 64102 64103 415529 414616 9752475102 Dy.FA&CAO – WST 64108 64109 414150 415556 9752475106 Dy.FA&CAO – F&B 64110 64111 - - 9752475104 Information Technology CM – IT 65900 65901 413555 415549 9752475890 Dy.CM – IT 65902 65903 413555 416999 9752475891 LAW Law Officer 65960 65961 - - - 67

Designation Railway BSNL/AIRTEL Mobile Office Residence Office Residence MECHANICAL CME 64700 64701 410307 410308 9752475400 CRSE 64702 64703 414710 414818 - CMPE 64706 64707 415571 413771 9752475402 CME/Plg&WS 64704 64705 510308 415502 9752475403 Dy.CME-II 64710 64711 415506 415502 - Medical CMD 65500 65501 414595 410886 9752475500 CHD 65502 65503 - - 9752475501 Dy.CMD (TA) 65504 65505 409202 415347 9752475503 Dy.CMD 65506 65507 401148 406063 9752475504 Operating COM 64600 64601 410991 415396 9752475900 CFTM 64602 64603 410992 415397 9752475901 CPTM 64604 64605 415584 - 9752475902 Dy.COM – FOIS 64610 64611 - 415524 9752475908 Personnel CPO 64500 64501 415172 415201 9752475600 CPO(IR) 64502 64503 - - 9752475601 Dy.CPO(Gaz) 64512 64513 415604 407623 9752475607 Public Relations Office CPRO 65920 65921 413008 413009 - Safety CSO 65350 65351 515404 415120 9752475550 Dy.CSO(S&T) 65352 65353 405651 247375 9752475552 Dy.CSO(Civil) 65354 65355 413911 - 9752475551 SSO(Elect.) 65358 65359 415521 271019 9752475553 SSO(Tfc.) 65356 65357 213022 403424 9752475554 Security CSC 64970 64971 414819 414891 9752475700 Dy.CSC-RPF 64972 64973 410890 415369 9752475701 Signal & Telecom CSTE 64800 64801 415274 415586 9752475800 CSE 64804 64805 268130 409285 9752475801 CCE 64802 64803 268003 417166 9752475802 Dy.CSTE-CNM 64808 64809 417165 417166 9752475804 Dy.CSTE-Sig 64810 64811 416510 416515 9752475806

Designation Railway BSNL/AIRTEL Mobile Office Residence Office Residence Stores COS 64900 64901 415203 415307 9752475750 CMM/M&S 64902 64903 410886 415602 9752475752 Dy.CMM-IT 64908 64909 415302 410892 9752475757 Dy.CMM(G) 64910 64911 414556 242559 9752475754 Vigilance Dy.CVO(Engg.) 65300 65301 414753 414748 9752475031 Dy.CVO(Store) 65302 65303 414587 415509 9752475030 Vigilance Officer(T) 65304 65305 415074 406583 9752475032 Central Control ATM Central 65000 65001 247009 403181 Control Chief Controller 65002 65003 247009 403181 Commercial 65005 65005 416286 Controller 65007 65008 Electrical –TLC 65009 Electrical 65010 Engineering 65013 65014 Mechanical 65015 410803 Ch.DPC 65017 Ch.Carriage 65021 65022 controller Dy.Chief Controller 65028 65029 Coaching Controller 65030 65031 410887 Security Controller 65036 414025 Sig. & Tele. 65018 65019 Nagpur Hot line 52400 Raipur Hot line 72160

LIST OF ALL CIVIL AUTHORITIES IN THE GEOGRAPHICAL JURISDICTION OF NAGPUR DIVISION S.E.C.RAILWAY.

Balaghat - STD Code-07632

Civil Authority Contact numbers Collector 240150, 240660, Mob-09425019108 Joint Collector 241221, 241599, 241222 Collector (Office Supdt.) 241046 SDM 248230, 241446 Supdt. Of police 240021, 240020, M- 09425318000 ASP 240320, 241499 Fire Brigade 241377 Police Control Room 100/ 241800, 240044 District Medical Officer(CMO) 241099, 244280 Ambulance Service(Samarpan) 9425138745 District Forest Officer 248414, 240224 Road Transport Corporation manager 241596, 249965 Regional Transport Office 248211

Bhandara – STD Code-07184

Civil Authority Contact numbers Collector 254555, 254666, M-9423191110 Deputy Collector 254289, 252781 Superintendent Of Police 252440, 252280, M-9422884477 Fire Brigade 101, 252915 Police Control Room 252400 District Medical Officer 252532,255151,252211,M-9970304690 District Hospital 252247, 252532 Ambulance Service 252247 District Forest Officer 252283, 253303, 252214 Road Transport Corporation Manager 252234 Regional Transport Office 258165 Bus Stand Enquiry. 252234

Chandrapur STD Code-07172

Civil Authority Contact numbers Collector 255300, 255200, M-9423691100 SDO 251401,256050,255291 Supdt. Of Police 255100, 255202, M-9923122211 Fire Brigade 101, 255650, 250220 Police Control Room 100, 251200 District Medical Officer 253331 District Hospital(Civil Surgn) 252130, 250400, 250301 RMO 250400 Cries Hospital 264389, 264387 Ambulance Service(Govt.) 250400 District Forest Officer (North) 256279, 252542, 255548 District Forest Officer(South) 255289, 256717 Road Transport Corporation Manager 251779 Regional Transport Office 255372 Jilla Parisad 253275 Bus Stand Enquiry (Controller) 252151

Chhindwara STD Code-07162

Civil Authority Contact numbers Collector 242302, 242303, M-09425109681 Supdt. Of police 242304, 242305, M-09425009783 Fire Brigade 101, 244955 Police Control Room 100, 244888, 245473 District Medical Officer 243442 District Hospital 243443, 243446 Ambulance Service 243443 District Forest Officer 243457, 244330 Road Transport Corporation manager 220138 Regional Transport Office 220199 Bus Stand Enquiry. 222384

Durg - STD Code – 0788

Civil Authority Contact numbers Collector 2322655, 2322002, M-09425245777 Supdt. Of Police 2322071, 2322003, M-09425215076 Corporation Office, Bhilai 2220125 Fire Station, Bhilai Steel Plant 2852222, 2852223 Police Station, Mohan Nager Thana 2210570 Police Control Room 100, 2355151 Chief Medical Officer 2210773, 9425260739 District Hospital 2322808, 2210773 Nehru Hospital, B.S.P (3 Km. ) 2856012, 2859679, 2856011 JJ Nursing Home, Durg. (1/2 Km.) 2323431 Chandulal Chandrakar Hospital 2294712, 2292683 Nayak Nursing Home 2328893 Gayatri Hospital 2324283, 2324383, 4010771 Ambulance Service Govt. 2322808, 2210773 District Forest Officer 2323686 Regional Transport Office 2324815

Gadchiroli - STD Code – 07132

Civil Authority Contact numbers Collector 222001, 222002, M-9422906300 Dy.Collector 222003, 222004 Supdt. Of Police 222151, 222152, M-9423479902 Fire Brigade 101 Police Control Room 100, 222100 District Medical Officer 222320 District Hospital 222340, 222330 Ambulance Service 222340 Road Transport Corporation Manager 232949 Regional Transport Office 222195 Bus Stand Enquiry 232950

Gondia - STD Code – 07182

Civil Authority Contact numbers Collector 236149, 236348, M-9422158558 Supdt. Of Police 236293, 236494, M-9823424715 Tehsildar 222142, 223311 Fire Brigade 101, 222101, 230000, 644101 Police Control Room 100, 236100 City Police 222053 Gramin Police station 222463, 233299 District Medical Officer(D.H.O) 231136 Gondia Hospital & Medical research 233828 Centre Pvt. Ltd. KTPS(Govt.) Hospital 234130 Road Transport Corporation Manager 251391 Regional Transport Office 222900 Bus Stand Enquiry 250063

Howbagh (Jabalpur ) - STD Code – 0761

Civil Authority Contact numbers Commissioner 26799000, 2679001, M-09425103006 Collector 2624100, 2603333, M-09425040630 IGP 2676103, 2676203, M -09425010583 Supdt. Of Police 2676110, 2676210, M-09425087494 Fire Brigade 101 Police Control Room 100, 2676100, 2676101 District Medical Officer 2622202 District Hospital 2622202 Dean Medical Collage 2370951, 9425156483 Civil Surgeon 2621831, 2420145 Ambulance Service 102 Red cross 2626106 District Forest Officer 2624195, 2678040 Chief Conservator of Forest 2624341, 2663955 Road Transport Corporation Manager 2621590 Regional Transport Office 2621328, 9827200014 Bus Stand Enquiry 2405147 73

Mandla - STD Code - 07642 Nainpur - STD Code - 07646

Civil Authority Contact numbers Collector – Mandla 250600, 250601, M-09425180081 SDM/Nainpur 240006 Supdt. Of Police/Mandla 250800, 250801, M-09893291174 Fire Brigade/Mandla 251078 Police Chowki/Nainpur 100, 240031 Police Control Room/Mandla 100, 250613 Block Medical Officer/NIR(Civil Surgen) 252336, 254382, 250653, 9893661444 District Hospital/Mandla 251501 Ambulance Service/Mandla 251501 District Forest Officer/Mandla 251014, 250362 Bus Stand Enquiry/Mandla 252149

Nagpur - STD Code – 0712

Civil Authority Contact numbers Divisional Commissioner 2532123, 2531756, M-9822564204 Collector 2564973, 2561755, M-9890001011 Commissioner of Police 2560601, 2534716, 2565002 Inspector General 2560811, 2528318, 2565252 Supdt. Of Police 2566662, 2562139 Fire Brigade 101, 2567032 Police Control Room 100, 2561222, 25664333 Dean, Mayo Hospital 2725274 Dean, Medical Collage & Hospital 2701472, 2746682 District Hospital (Medical Hospital) 2744671, 2744672, 2744673 District Hospital (Mayo Hospital) 2725274, 2728621-27 Orange city Hospital 2238431-35 Ambulance Service 6634805 Road Transport Corporation Manager 2726201(MS) Bus Stand Enquiry 2726221 (MS), 2533695 (MP)

Rajnandgaon - STD Code – 07744

Civil Authority Contact numbers Collector 226236, 226237, M-0942414110 Addl. Collector 223083, 225566 Superintendent Of Police 226399, 286633, M-09425203755 CSP 286628 SP/PTS 224607 Fire Brigade 101 Police Control Room 100, 286622 CMO/RJN 224084 District Medical Officer 226057 District Hospital (Govt.) 221600 United Hosp.(Prv.) 224255, 224455, 406155 Ambulance Service 221600 District Forest Officer 225059, 226389

Seoni - STD Code – 07692

Civil Authority Contact numbers Collector 220444, 220301, M -09425175190 Supdt. Of Police 226689, 225589, M-09425113922 Fire Brigade 101, 220555 Municipal Corporation 220512 Police Control Room 220955, 221309 Civil Surgeon 220358, 220323 CMO 220222, 220358 Ambulance Service 220222 District Forest Officer (South) 220530, 220423 District Forest Officer(North) 220556, 220506 Road Transport Corporation Manager 220910 Bus Stand Enquiry 220500

AREA WISE LIST OF LIGHT SERVICE PROVIDERS

S/N Station Name and Address Contact Number 1 BMP Samarth Decoration, Bramhapuri 9421720480 2 BMP Gurudeo Decoration, Bramhapuri 07177-273382, 273858 3 BTC Pandit Decoration, Ward No.16, 07632-241493, 241493 Durga Chowk, Kahari mohalla, Balaghat 4 CWA Sahni Decorator, Shop No.11, Tilak 07162-329757 Market, Chhindwara (MP) 9329436448 5 DGG Bhatia Kiraya Bhandar,Lieoal 07823-232926 Bazar Dongargarh 6 G Alide Electrical Works, Rail toli, 07182-252347 Gondia(MS) 7 HBG Khalsa tent house, Near 0761-4037119, 9826123245 Rly. Rest house, Gorakhpur Rd. HBG 8 NGP Meshram Electricals, jaripatka, 0712-2632375 Najule Layoput coloney, Near Anguli Mal Budh Vihar, Post Office Bezonbagh. Nagpur 9 RJN Panchsheel Decoratror, Kamptee 07744-225088, 503588 line, Rajnandgaon 10 RMO Shankarrao Dhindre, Electrical 07165-275634 Contractor, Ramakona (Renuka General store) 11 SEY Ashirwad Tent House, Durga 07692-220073, 220334 chowk, Seoni (MP) 12 WSA Jai Amba Decoration, Wadsa (Taj 07137-273151, 273236 Furniture)

SOCIAL / VOLUNTARY ORGANISATIONS/INDIVIDUALS

Station Name of Organisation Contact Number Balghat Shree Mahaveer International 07632-241752, Social Org. 09425822575 Chanda Fort Rotary Club (Shri Juti Joshi, 07172-252455 & 252455 Persident )

Rotary Club (Shri Y.E.Kulkarni) 07172-255066, 255067, 255030 Lions Club( Shri Shalesh Darbar- 07172-253772, 256267, 276252 President) Chhindwara Indian Red Cross Society under 07162-242302, 242303 Presidentship of the Collector 07172-243442 CWA &CMO/CWA Gondia Mr.Suraj Gupta 07182-222372 Mr. Ramam Kumar Methi 07182-223488 Red Cross Society(Shri Avinesh 07182-222583, 235704 Bajaj – Sect.) M.9422830002 Shri Nager Samiti Agrasen Bhavan 07182-222791 Rotary Main Shri Tarvinder Singh 0712-2582923 Rawal 9823050560 Nagpur Rotary East: Shri Rajesh Shaha 0712-2767318, 2761432 Green City: Y.S. Deshpande 0712-2531260, 2744897 Highland Club: Mahesh Irani 0712-2561420, 2642420

ROAD CRANES

Station Organisation having Cranes numbers Office Balaghat CMMO/BTC 07632-241377 Bhandara Rd Sun Flag Iron and Steel 07197/07184-285551 Chhindwara Khalsa Auto Eng./CWA 07162-245066 , 09425776666 (Shri JaspalSingh Bhamra) Gondia Local Truck Association 07182-223236, 222616, 9823278283 Nagpur Mr.Banwari Chawala 9822219503

FLOOD LIGHTS

Station Organisation having flood light Contact numbers Balaghat Irrigation Dept. 07632-241340 Bhandara Rd. Sun Flag Iron and Steel 07197-285551 Sahani Decorators 07162-236621 Chhindwara Bharat Mangal Tent House 07162-242127, 245234 Rajanandgaon CSEB office 07744-225115

LOCAL AIR AND TV STATIONS

Station AIR TV Balaghat 07632-248235 -- -- 07172-251429 Chanda Fort

Chhindwara 07162-222044 07162-222258 Jabalpur 0761-2663662, 2667342 0761-2663117 Nagpur 0712-2561659 0712-2510876, 9822220848

LIST OF HOSPITALS

Section Stn. Hospital name & Dist. STD+ Available facilities Address from Phone Ambu. X-Ray Lab Bed Rly. Stn. G-DGG BTL CHC, Dongargarh, 8 07823-232697 Yes Yes No 50 CGS. Mobile: NA Fax: NA G-DGG RSM Distt.Hospital, Durg 11 0788-2322808 Yes Yes Yes 330 Distt. Durg, CGS Mobile: NA Fax: 2323673 G-DGG MUP Distt. Hospital 18 07744-223587 Yes Yes Yes 225 Rajnandgaon Mobile: NA Basantpur, Distt. Fax: 221600 Rajnandgaon G-DGG MUP Distt. Hospital Durg 19 0788-2322808 Yes Yes Yes 330 Distt.Durg Mobile: NA 491001, CGS Fax: 2323673 G-DGG PMS Distt. Hospital 11 07744-223587 Yes Yes Yes 225 Rajnandgaon Mobile: NA Basantpur, Distt. Fax: 221600 Rajnandgaon G-DGG RJN Distt. Hospital Durg 31 0788-2322808 Yes Yes Yes 330 Distt.Durg Mobile: NA 491001, CGS Fax: 2323673 G-DGG RJN Distt. Govt.Hospital 3 07744-223587 Yes Yes Yes 225 Basantpur, Mobile: NA Distt. Rajnandgaon Fax: 221600 G-DGG MUA Community health 14 07823-232697 Yes Yes No 50 centre, Dongargarh Mobile: NA Distt. Rajnandgaon Fax: NA G-DGG MUA Distt. Govt.Hospital 21 07744-223587 Yes Yes Yes 225 Basantpur, Mobile: NA Distt. Rajnandgaon Fax: 221600 G-DGG JTR CHC Dongargarh 7 07823-232697 Yes Yes No 50 Distt. Rajnandgaon Mobile: NA Fax: NA G-DGG DGG CHC Dongargarh 1 07823-232697 Yes Yes No 50 Distt. Rajnandgaon Mobile: NA Fax: NA G-DGG PJB CHC Dongargarh 8 07823-232697 Yes Yes No 50 Distt. Rajnandgaon Mobile: NA Fax: NA G-DGG DKS Subsidiary health 11.4 07180-220206 Yes Yes Yes 30 Centre, Darekasa Mobile: NA Distt.Gondia Fax: NA G-DGG SKS Rural Hospital 1 07180-244181 Yes Yes Yes 30 Salekasa Mobile: NA Disst. Gondia Fax: NA G-DGG DNL Rural Hospital 7 07189-225157 Yes Yes Yes 30 Amgaon – Mobile: NA Distt. Gondia Fax: NA G-DGG AGN Rural Hospital 1 07189-225157 No Yes Yes 30 Amgaon – Mobile: NA Distt. Gondia Fax: NA

Section Stn. Hospital name & Dist. STD+ Available facilities Address from Phone Ambu. X-Ray Lab Bed Rly. Stn. G-DGG AGN Primary Health 1 -- Yes Yes Yes 8 Centre, Amgaon 9923858020 Distt. Gondia Fax: NA G-DGG GDM T.B.Hospital,Gondia 13.8 -- Yes Yes Yes 40 Mobile: NA Fax: NA G-DGG GDM B.G.W.Hospital 13 07182-223501 Yes Yes Yes 104 (Women), Gondia Mobile: NA Fax: NA G-DGG GDM K.T.S.Govt.Hospital 13 07182-224130 Yes Yes Yes 200 Main Road,Gondia Mobile: NA Fax: 2235595 NGP-G G B.G.W.Hospital 1 07182-221034 Yes Yes Yes 160 (Women), Gondia 07181-235014 Mobile: NA Fax: 235014 NGP-G G K.T.S.Govt.Hospital 1 07182-234130 Yes Yes Yes 200 Main Road,Gondia Mobile: NA Fax: 235595 NGP-G GJ K.T.S.Govt.Hospital 14.5 07182-224130 Yes Yes Yes 200 Main Road,Gondia Mobile: NA Fax: 2235595 NGP-G KWN Govt.Rural Hospital 7 07198-254118 Yes Yes Yes 50 P.O: Tirara Mobile: NA Distt: Gondia Fax: NA NGP-G TRO Govt.Rural Hospital 1 07198-254118 Yes Yes Yes 50 PO:Tirora Mobile: NA Distt: Gondia Fax: NA NGP-G MNU Govt.Rural Hospital 2 07198-254118 Yes No Yes 30 PO:Tirora Mobile: NA Distt: Gondia Fax: NA NGP-G TMR Subhash Govt. 5 07183-232202 Yes Yes Yes 78 Hospital, Tumsar Mobile: NA Distt:Bhandara Fax: NA NGP-G TMR PHC, Dewhadi, 1 07183-223471 No No No 7 Tumsar Road NGP-G BRD Distt.Govt.Hospital 12 07184-252247 Yes Yes Yes 384 Kasturba Ward, Mobile: NA Bhandara Fax: 255151 NGP-G KT Distt.Govt.Hospital 0.5 07184-252247 Yes Yes Yes 384 Kasturba Ward, Mobile: NA Bhandara Fax: 255151 NGP-G RRL Distt.Govt.Hospital 19 07184-252247 Yes Yes Yes 384 Kasturba Ward, Mobile: NA Bhandara Fax: 255151 NGP-G TAR Indira Gandhi 25 071202726126 Yes Yes Yes 524 Medical Collage, Mobile: NA Central Avenue Rd. Fax: NA Nagpur NGP-G CHCR Indira Gandhi 30 0712-2726126 Yes Yes Yes 524 Medical Collage, Mobile: NA Central Avenue Rd. Fax: NA Nagpur

Section Stn. Hospital name & Dist. STD+ Available facilities Address from Phone Ambu. X-Ray Lab Bed Rly. Stn. NGP-G SAL Indira Gandhi 24.5 0712-2726126 Yes Yes Yes 524 Medical Collage, Mobile: NA Central Avenue Rd. Fax: 2728028 Nagpur NGP-G KNHN PHC Hospital, 2 07109-236605 Yes Yes Yes 6 Kanhan Mobile: NA Fax: NA NGP-G KNHN JLN Hospital, 3 07109-234142 Yes Yes Yes 50 Kanhan Mobile: NA Fax: NA NGP-G KP Indira Gandhi 14.1 0712-2726126 Yes Yes Yes 524 Medical Collage, Mobile: NA Central Avenue Rd. Fax: 2728028 Nagpur NGP-G KP PHC, Kamptee 1.5 07109-282660 Yes Yes Yes 50 Mobile: NA Fax: NA NGP-G KP Army Hospital, 2.5 07109-288591 Yes Yes Yes 140 Kamptee Mobile: NA Fax: NA NGP-G KAV Indira Gandhi 8.5 0712-2726126 Yes Yes Yes 524 Medical Collage, Mobile: NA Central Avenue Rd. Fax: 2728028 Nagpur NGP-G KAV Govt.Medical 9.4 0712-2744671 Yes Yes Yes 1401 Collage, Nagpur Mobile: NA Fax: NA NGP-G KAV Central Railway 8.5 0712- 2561886 Yes Yes Yes 102 Hospital, Nagpur Mobile: NA Fax: NA NGP-G ITR Indira Gandhi 3.6 0712-2726126 Yes Yes Yes 524 Medical Collage, Mobile: NA Central Avenue Rd. Fax: 2728028 Nagpur G-KGE BRA PHC, Kati-Birsola, 0.5 0700-287029 Yes No Yes 6 Distt: Gondia Mobile: NA Fax: NA G-KGE HTT Distt. Hospital 11.8 07632-240113 Yes Yes Yes 160 Balaghat, MP 07632-240460 Mobile: NA Fax: NA G-KGE BTC Balaghat Distt. 2 07632-240113 Yes Yes Yes 160 Hospital, MP 07632-240460 Mobile: NA Fax: NA NIR-BTC SMC Distt. Hospital 2 07632-240113 Yes Yes Yes 160 Balaghat, MP 07632-240460 Mobile: NA Fax: NA NIR-BTC CRN Distt. Hospital 16.1 07632-240113 Yes Yes Yes 160 Balaghat, MP 07632-240460 Mobile: NA Fax: NA

Section Stn. Hospital name & Dist. STD+ Available facilities Address from Phone Ambu. X-Ray Lab Bed Rly. Stn. NIR-BTC LTA Distt. Hospital 23.5 07632-240113 Yes Yes Yes 160 Balaghat, MP 07632-240460 Mobile: NA Fax: NA NIR-BTC LTA PHC Lamta, 0.2 07634-254111 No Yes Yes 6 Distt: Balaghat Mobile: NA Fax: NA NIR-BTC NWA Distt. Hospital 31 07632-240113 Yes Yes Yes 160 Balaghat, MP 07632-240460 Mobile: NA Fax: NA NIR-BTC GDU Distt. Hospital 39 07632-240113 Yes Yes Yes 160 Balaghat, MP 07632-240460 Mobile: NA Fax: NA NIR-BTC PNJ Distt. Hospital 44.5 07632-240113 Yes Yes Yes 160 Balaghat, MP 07632-240460 Mobile: NA Fax: NA CWA-NIR NIR CHC, Nainpur 1 07646-240368 Yes Yes Yes 30 Distt: Mandal, MP 9425855606 Fax: NA HBG-PDE PDE PHC, Pindrai 2 07646-274555 No No Yes 2 9424232015 Fax: NA HBG-PDE GNS CHC, Ghansore, 2 07693-280288 Yes Yes Yes 30 Distt: Seoni 9424743670 Fax: NA HBG-PDE VNK CHC, Ghansore, 9 07693-280288 Yes Yes Yes 100 Distt: Seoni 9424743670 Fax: NA HBG-PDE SKY Ayurvedic 0.2 NA No No No -- Dispensary, Shikara Mobile: NA Fax: NA HBG-PDE SOY Seth Govind Das 37 0761-2622202 Yes Yes Yes 225 Govt. Hospital, Mobile: NA Victoria Hospital, Fax: NA Jabalpur M.P HBG-PDE BUQ Govt. PHC Hospital 2 0761-2860274 Yes Yes Yes 2 Mobile: NA Fax: NA HBG-PDE GRG & Seth Govind Das 12 0761-2622202 Yes Yes Yes 225 HBG Govt. Hospital, Mobile: NA Victoria Hospital, Fax: NA Jabalpur M.P HBG-PDE GRG & S.C.B Medical 7 0761-2673641 Yes Yes Yes 800 HBG Collage & Hospital 0761-2673645 Jabalpur, MP 0761-2372253 0761-2370951 Mobile: NA Fax: NA NGP-CWA MIB Indira Gandhi 0.5 0712-2722126 Yes Yes Yes 524 Medical Collage, 0712-2728621 Central Avenue Rd. Mobile: NA Nagpur Fax: 2728028

Section Stn. Hospital name & Dist. STD+ Available facilities Address From Phone Ambu. X-Ray Lab Bed Rly. Stn. NGP-CWA MIB Govt. Medical 0.5 0712-2744671 Yes Yes Yes 1401 Collage & Hospital, Mobile: NA Medical Square Fax: NA Nagpur NGP-CWA KPKD Indira Gandhi 18.6 0712-2722126 Yes Yes Yes 524 Medical Collage, 0712-2728621 Central Avenue Rd. Mobile: NA Nagpur Fax: 2728028 NGP-CWA PTS Indira Gandhi 18.6 0712-2726126 Yes Yes Yes 524 Medical Collage, Mobile: NA Central Avenue Rd. Fax: 2728028 Nagpur NGP-CWA PTS PHC, Patansaongi 0.5 07113-276412 No No No 25 Mobile: NA Fax: NA NGP-CWA PTS Govt.Medical 20 0712-2744671 Yes Yes Yes 1401 Collage, Nagpur Mobile: NA Fax: NA NGP-CWA SONR Indira Gandhi 42.4 0712-2722126 Yes Yes Yes 524 Medical Collage, 0712-2728621 Central Avenue Rd. Mobile: NA Nagpur Fax: 2728028 NGP-CWA SONR Govt.Medical 42.4 0712-2744671 Yes Yes Yes 1401 Collage, Nagpur Mobile: NA Fax: NA NGP-CWA SONR Govt. Hospital, 0.8 07113-232279 Yes Yes Yes 50 Saoner Mobile: NA Fax: NA NGP-CWA SONR Pvt. Nursing Home, 0.2 07113-232236 No No No 10 Saoner 07113-232464 07133-232452 Mobile: NA Fax: NA NGP-CWA LDE Distt: Hospital, 80.3 07162-243442 Yes Yes Yes 400 Chhidwara, MP 07162-243443 9827062842 9424301122 Fax: 248735 NGP-CWA SASR Distt: Hospital, 69 07162-243442 Yes Yes Yes 400 Chhidwara, MP 07162-243443 9827062842 9424301122 Fax: 248735 NGP-CWA RMO Distt: Hospital, 61.73 07162-243442 Yes Yes Yes 400 Chhidwara, MP 07162-243443 9827062842 9424301122 Fax: 248735 NGP-CWA BMC Distt: Hospital, 49.7 07162-243442 Yes Yes Yes 400 Chhidwara, MP 07162-243443 9827062842 9424301122 Fax: 248735

Section Stn. Hospital name & Dist. STD+ Available facilities Address from Phone Ambu. X-Ray Lab Bed Rly. Stn. NGP-CWA KFP Distt: Hospital, 35.8 07162-243442 Yes Yes Yes 400 Chhidwara, MP 07162-243443 9827062842 9424301122 Fax: 248735 NGP-CWA ULA Distt: Hospital, 24.1 07162-243442 Yes Yes Yes 400 Chhidwara, MP 07162-243443 9827062842 9424301122 Fax: 248735 NGP-CWA LIG Distt: Hospital, 17 07162-243442 Yes Yes Yes 400 Chhidwara, MP 07162-243443 9827062842 9424301122 Fax: 248735 NGP-CWA CWA Distt: Hospital, 4 07162-243442 Yes Yes Yes 400 Chhidwara, MP 07162-243443 9827062842 9424301122 Fax: 248735 NGP-CWA CWA Path Multispeciality 3 07162-247169 Yes Yes Yes 40 Hospital, Mobile: NA Chhidwara Fax: NA CWA-NIR JLY Distt: Hospital, 23 07162-243442 Yes Yes Yes 400 Chhidwara, MP 07162-243443 9827062842 9424301122 Fax: 248735 CWA-NIR KRBO Distt: Hospital, 14.8 07162-243442 Yes Yes Yes 400 Chhidwara, MP 07162-243443 9827062842 9424301122 Fax: 248735 CWA-NIR PED Distt. Hospital, 19 07692-220222 Yes Yes Yes 280 Seoni. 07692-220376 9425175827 9425445831 Fax: NA CWA-NIR SEY Distt. Hospital, 3 07692-220222 Yes Yes Yes 280 Seoni. 07692-220376 Mobile: NA Fax: NA CWA-NIR BHV Distt. Hospital, 19.8 07692-220222 Yes Yes Yes 280 Seoni. 07692-220376 Mobile: NA Fax: NA CWA-NIR KWB Distt. Hospital, 25 07692-220222 Yes Yes Yes 280 Seoni. 07692-220376 Mobile: NA Fax: NA CWA-NIR PUE Distt. Hospital, 12.6 07692-220222 Yes Yes Yes 280 Seoni. 07692-220376 Mobile: NA Fax: NA

Section Stn. Hospital name & Dist. STD+ Available facilities Address from Phone Ambu. X-Ray Lab Bed Rly. Stn. CWA-NIR KLZ CHC Nainpur, 22 07646-241368 Yes Yes Yes 30 Distt: Mandla, MP 942855606 Fax: NA CWA-NIR KLZ CHC, Keolari, Seoni 5 07694-235439 Yes Yes Yes 30 Mobile: NA Fax: NA NGP-NAB KOC ZP Rural Hospital, 1.6 07100-222245 No No No - Kuhi Mobile: NA Fax: NA NGP-NAB KOC Private Hospital, - 07100-222271 No No No - Kuhi 07100-222258 07100-222699 Mobile: NA Fax: NA NGP-NAB KOC Indira Gandhi 35 0712-2722126 Yes Yes Yes 524 Medical Collage, 0712-2728621 Central Avenue Rd. Mobile: NA Nagpur Fax: 2728028 NGP-NAB DGY Indira Gandhi 17.1 0712-2722126 Yes Yes Yes 524 Medical Collage, 0712-2728621 Central Avenue Rd. Mobile: NA Nagpur Fax: 2728028 NGP-NAB DGY PHC, Digori 1 07162-243442 Yes Yes Yes 300 07162-243446 Mobile: NA Fax: NA NGP-NAB URR Rural Hospital, 1 07116-242059 Yes Yes Yes 30 Budhwari Ward, 9822232076 Umred. 9890700158 Fax: NA NGP-NAB BMW Rural Hospital, Near 21 07106-232003 Yes Yes Yes 30 Police Station Mobile: NA Bhiwapur Fax: NA NGP-NAB TEP Rural Hospital, Near 15 07106-232003 Yes Yes Yes 30 Police Station Mobile: NA Bhiwapur Fax: NA NGP-NAB BWV Rural Hospital, Near 1 07106-232003 Yes Yes Yes 30 Police Station Mobile: NA Bhiwapur Fax: NA NGP-NAB BHRH PHC, Near Bus 0.5 07185-258115 Yes No No 16 stand, Bhuyar Mobile: NA Fax: NA G-NAB-CAF WSA PHC, Gadchiroli Rd. 0.4 07137-272425 Yes No Yes 20 PO: Desai Ganj, Mobile: NA Wadsa, Fax: NA Distt: Gadchilori G-NAB-CAF BMP Christan Hospital, 1 07177-272016 Yes Yes Yes 150 Main Road 07177-273068 Brumhapuri, 07177-273069 Distt: Chandrapur Mobile: NA Fax: NA G-NAB-CAF BMP Rural Hospital, 0.5 07177-272102 Yes Yes Yes 50 Bramhapuri 9423642189 Distt: Chandrapur Fax: NA

Section Stn. Hospital name & Dist. STD+ Available facilities Address from Phone Ambu. X-Ray Lab Bed Rly. Stn. G-NAB-CAF NAB Rural Hospital, 3 07179-240063 Yes Yes Yes 30 Nagbhir 9422508245 Distt: Chandrapur 9422347096 Fax: 240063 G-NAB-CAF TUD Public Health 1 07179-230111 Yes No No 6 Centre, Talodhi 9423402169 Distt: Chandrapur. 9423364370 Fax: NA G-NAB-CAF SYE Rural Hospital, Near 1.4 07178-288265 Yes Yes Yes 30 Police Station 07178-288132 PO: Sindehwadi Mobile: NA Distt: Chandrapur. Fax: NA G-NAB-CAF ROL Public Health 0.5 07174-263720 Yes No No 10 Centre, Rajoli Mobile: NA Distt: Chandrapur. Fax: NA G-NAB-CAF MME Rural Hospital, Near 0.5 07174-220439 Yes Yes Yes 50 Railway Station, 9421722819 Distt: Chandrapur 9423619939 9371833095 Fax: NA G-NAB-CAF KEZ PHC, Kelzar 1.5 07174-264431 Yes No No 6 Distt: Chandrapur Mobile: NA Fax: NA G-NAB-CAF CAF WCL 5 07172-225157 Yes Yes Yes 60 Hospital,Lalpeth 07172-225758 Distt: Chandrapur Mobile: NA Fax: NA G-NAB-CAF CAF Distt: General 3 07172-250400 Yes Yes Yes 300 Hospital, Main Road Mobile: NA near Jatpura Gate Fax: NA Chhota Bazar, Chandrapur TMR-TRDI DGBZ Subhash Govt. 22.2 07183-232202 Yes Yes Yes 78 Hospital, Tumsar Mobile: NA Distt: Bhandara Fax: NA TMR-TRDI MKZ Subhash Govt. 22.2 07183-232202 Yes Yes Yes 78 Hospital, Tumsar Mobile: NA Distt: Bhandara Fax: NA TMR-TRDI GBRI Subhash Govt. 17 07183-232202 Yes Yes Yes 78 Hospital, Tumsar Mobile: NA Distt: Bhandara Fax: NA TMR-TRDI SKLI Subhash Govt. 36 07183-232202 Yes Yes Yes 78 Hospital, Tumsar Mobile: NA Road Fax: NA TMR-TRDI SKLI Govt. Hospital, 8.6 07198-254118 No No No 6 Tirodi Mobile: NA Fax: NA TMR-TRDI TRDI Subhash Govt. 41 07183-232202 Yes Yes Yes 78 Hospital, Tumsar Mobile: NA Road Fax: NA NGP-RTK DKU Govt. Collage 6 07114-255164 Yes Yes Yes 30 Hospital, Ramtek Mobile: NA Fax: NA

Section Stn. Hospital name & Dist. STD+ Available facilities Address from Phone Ambu. X-Ray Lab Bed Rly. Stn. NGP-RTK AMDI Govt. Collage 6 07114-255164 Yes Yes Yes 30 Hospital, Ramtek Mobile: NA Fax: NA NGP-RTK MANS Govt. Collge 3.9 07114-255164 Yes Yes Yes 30 Hospital, Ramtek Mobile: NA Fax: NA NGP-RTK RTK Govt. Collage 3 07114-255164 Yes Yes Yes 30 Hospital, Ramtek Mobile: NA Fax: NA G-WSA HDM Rural Hospital, 1 07187-232334 Yes No Yes 20 Goregaon Mobile: NA Distt: Gondia Fax: NA G-WSA GNL PHC 23.3 -- Yes No Yes 20 PO: Pamdhari Mobile: NA Distt: Gondia Fax: NA G-WSA SNV PHC, Sondad 2 07199-232147 Yes Yes Yes 10 Tah: Sadak, Mobile: NA Arjuni Fax: NA Distt: Gondia G-WSA GMI PHC, Gondumary 0.5 07186-202084 Yes No No 8 Distt: Bhandara 9423405231 Fax: NA G-WSA DEW Rural Hospital, 1.5 07196-228007 Yes Yes Yes 30 Navegaon Bandh 9823808766 Dewalgaon Fax: NA G-WSA WDG Rural Hospital 9.5 07196-220166 Yes Yes Yes 30 PO: Arjuni, Mor Mobile: NA Distt: Gondia Fax: NA G-WSA AJU Rural Hospital 1 07196-220166 Yes No Yes 30 PO: Arjuni, Mor Mobile: NA Distt: Gondia Fax: NA NIR-MFR BIV CHC Hospital 0.5 07649-239170 Yes Yes Yes 10 Distt.Mandla, MP 9424772754 Fax: NA NIR-MFR BIV Distt: Hospital 12.9 07642-253296 Yes Yes Yes 208 Mandla, MP 07642-251501 9893661444 9425165301 Fax: NA NIR-MFR MFR Distt: Hospital 2 07642-253296 Yes Yes Yes 208 Mandla, MP 07642-251501 9893661444 9425165301 Fax: NA G-KGE KGE CMS Hospital - 07630-250254 Yes No Yes 10 PO: Katangi 07630-250694 Distt: Balaghat MP Mobile: NA Fax: NA G-KGE KGE PHC 0.5 07633-540420 Yes Yes Yes 10 PO: Katangi Mobile: NA Distt: Balaghat MP Fax: NA

Annexure - 1 GOVERNMENT OF INDIA MINISTRY OF RAILWAY (RAILWAY BOARD) No. 2003/Safety/DM/6/3 New Delhi, dated 13.06.2008

General Manager, All Indian Railways including General Manager, Kolkata Metro.

Sub: National Disaster Response Force (NDRF)

Ministry of Home affairs, Government of India has formed National Disaster Response Force(NDRF) at the eight selected locations in the country for dealing with relief and rescue operations related to all types of disasters.

As per Disaster Management Act 2005, various Ministries and departments under Government of India should join hands for mutual assistance in case of a disaster. Assistance from local Government and bib-government agencies is invariably required by the Railway administration for prompt relief and rescue operation in case of disaster affecting railways. Assistance of NDRF could be of great help to the Railways in major railway disasters.

Detail of 8 NDRF battalions are as under :

Name /Desig. NDRF SRD Office Tele fax Address Of the Battalions Code Telephone Commandant Sh. P.S.Nair 6 Bn.CISF 04177 246594 246300 PO-Suraksha (NDRF) 246269 Campus Arrakonam, Distt. Vellore, TN- 63452. Sh. Raman 6 BN. ITBP 01733 253474 253593 26, Panchkula, Khandwal (NDRF) 253458 Haryana-134116 Sh. Arun 4 Bn. CISF 0671 2879709 2879710 PO: Mundall, Kumar (NDRF) Cuttack, Orissa – 454006 Sh. B.Sinha 3Bn. ITBP 011 25326837 25317256 TAC Headquarter, (NDRF) 25316256 Chawla Camp, NewDelhi – 110071 Sh. R.C.Meena 146 Bn. 079 23262540 23262540 Chilara Road, CRPF 23261551 Gandhinager, Gujrat (NDRF) – 382042 Sh. B.D.Das 145Bn. 02114 231509 281241 PO-Vishnupuri, CRPF Telegaon, Pune, (NDRF) Maharashtra – 410507 Sh. Danel 128 Bn. 0361 2840306 2840284 Patgaon, PO-Azara, Adhikari BSF Ditt Kamrup, (NDRF) Gawahati, Assam – 781017 88

Sh. S.S. 106Bn. 033 25263077 25264394 Digberia Camp, PO Guleria BSF Babu Road, (NDRF) Madhyamgram, Barasat, Kolkata - 700128

Zonal Railway should get in touch with NDRF officers at the nearby NDRF locations to have the first hand knowledge the resources available with them and also familiarize NDRF task force with Railway related disaster situations and expose them to the issues relevant to rescue and relief of passengers during railway accidents Railways may also associate NDRF in the full scale exercise that is held once every year. Zonal Railways nearest to the respective NDRF battalion locations may coordinate with them accordingly.

There are no charges for availing the services of NDRF except the rail transportation which Railways may provide at their cost for attending to rail accidents. Railways may also have to provide the rail transportation logistics for transporting NDRF in case of non railways exigencies.

Board have also empowered Divisional Railway Managers to directly requisition the relevant NDRF battalion for relief and rescue operations depending upon the gravity of situation so that their services could be made available expeditiously at the time of major Railway disasters without any loss of time. However requisitioning of NDRF should be judicious and NDM control room under Ministry of Home Affairs (Telephone No. 011-23092885 Fax No. 011-23093750) and Security Control Room (Telephone No. 011-23387981 Fax No. 011-23303983) and Safety Cell (Telephone No. 011-23382638) in the office of Railway Board must be kept informed.

This is issued in consolation with National Disaster Management Authority (NDMA) having the administrative control of NDRF.

Action taken in this regard may be advised for the information of the Board.

(Amitabh) Directory (Safety) Railway Board

Copy : DG/CD & NDRF – for issuing similar instructions to be Commandants of NDRF Battalions.

Annexure-2

GIRISH CHANDRA GOVERNMENT OF INDIA EXECUTIVE DIRECTORE / SAFETY MINISTRY OF RAILWAYS (RAILWAY BOARD) NEW DELHI - 110001

No. 98/Safety(A&R)/3/3 New Delhi,Dt. 20.09.2007

Dear Shri Kumar,

Sub:- Reporting of accidents and unusual occurrences.

Ref:- Board’s letter no. 98/Safety(A&R)/3/3 dated 05.01.2006 and 14.12.2006 and No. 2000/Safety(A&R)/19/20 dated 30.03.2007

Your attention is invited to letters under reference emphasizing the need of reporting accidents and unusual incidents to CRB, MT and Safety Directorate, CRB has further desired that whenever there is a total interruption to traffic involving main lines, the matter should be brought to his notice irrespective of fact whether the restoration is likely to be achieved within the threshold interval or not.

Kindly take necessary steps to ensure the above.

With regards,

Yours sincerely,

(Girish Chandra)

Annexure-3 GOVERNMENT OF INDIA MINISTRY OF RAILWAYS (RAILWAY BOARD) No. 2002/Safety-1/6 New Delhi,Dt. 05.12.2006

The General Managers All Indian Railways.

Sub:- Requisitioning of Indian Air Force Aircrafts / Helicopter by Zonal Railways in case of serious Railway accidents / natural calamities.

Doubts have been raised from time to time by the Zonal Railways regarding standing instruction on the above matter.

The extracts of Air Force instructions no.9/83 regarding Regulation Governing Flights and Airlifts in IAF aircraft within Indian Territory is reproduced as under:

Para 9(a): The use of IAF aircraft for civil agencies may be authorized by the Chief of the Air staff on payment at rates which will be fixed by the Ministry of Finance (Defence), such Flights may be provided on written demand for work like aerial photograph, survey and other purposes, survey of air routes , carriage of mail, drop of supplies, carriage of urgently required stores, leaflet droppings, relief and reconnaissance flights, carriages of para military police forces etc. “ Such flights as errand of mercy on payment at chartered are without detriment to Defence requirements, may also be provided for evacuation of seriously sick or injured civilians from inaccessible areas at the written request of the State Governments, Union Territory Admin. and other Central Ministries / Departments, as a life saving measures on an undertaking by such authorities that it is neither feasible by them nor any other means of civil air / surface transport is available for such evacuation and the evacuation by the IAF will be at their risk and cost”. The Ministry of Defence may sanction on payment urgent movement of civilian Govt. servants and stores and equipment in IAF aircraft for various Ministries of the Central Government and for the State Government provided aircraft are available without prejudice to service requirements.

Para 9(d): Station Commanders of and above the rank of Wing Commander may authorize special flights of aircraft under their control to meet written request from Central Ministries / Departments / State Govts. / Administration of Union Territories for assistance in any grave emergency or natural catastrophe. They will immediately advise concerned Command Headquarters. Such flights are to regularized under the authority of the AOs C-in-Command / Group in due course.

Attention is also invited to Railway Board letter of even number dated 13/15-06-2004 vide which GMs/DRMs have been delegated powers to requisition helicopter / aero plane even from private parties (copy enclosed) to reach the site of serious accident for rescue operation expeditiously and to dispatch the rescue teams to the site of accidents.

Zonal Railways may take note of the above standing instructions and establish coordinating with appropriate Air Force authorities.

Please acknowledge receipt.

Encl: As above (Amitabh) Director / Safety Railway Board.

Annexure-4

GIRISH CHANDRA GOVERNMENT OF INDIA EXECUTIVE DIRECTORE / SAFETY MINISTRY OF RAILWAYS (RAILWAY BOARD) NEW DELHI - 110001

No. 98/Safety(A&R)/3/3 New Delhi,Dt. 05.01.2006

Dear Shri Sudhakar,

Sub:- Prompt reporting of accidents and unusual occurrences.

Ref:- Board’s D.O. letter no. 98/Safety(A&R)/3/3 dated 14.07.1998 and 2003/Safety(A&R)/3/17 Pt. dated 14.10.2003 addressed to GMs of All Indian Railways from CRB.

It has been experienced in the past that at times information regarding passenger train accidents is flashed in the media even before it is known in the Boards office resulting in avoidable embarrassment.

All passenger train accidents or other occurrences involving casualties or otherwise having serious repercussions on movement of traffic should be promptly reported to CRB by the GM or in his absence by the AGM or COM, DRM or in his absence the ADRM or the Sr.DOM. Similarly MT should be informed by the COM or in his absence by the CPTM/CFTM, Sr.DOM or in his absence the DOM, directly without delay. In addition, all consequential train accidents should be informed promptly to the Railway Board Safety Cell by Sr.DSO or in his absence the DSO or Sr.DOM/DOM.

It is further impressed that there should be no hesitation on the part of above officers to ring up directly and intimate whatever details are available at that point of time. Thereafter they should keep updating the information as and when needed.

Kindly direct your officers accordingly.

With regards,

Yours sincerely,

(Girish Chandra)

Annexure-5

GOVERNMENT OF INDIA MINISTRY OF RAILWAYS (RAILWAY BOARD)

No. 2002/Safety-1/6/6 New Delhi, Dated 4th October 2005

To General Managers, All Indian Railways.

In case of any passengers train accident, General Manager or in his absence Additional General Manager or COM will directly speak to Chairman Railway Board immediately and inform whatever information is available. Similarly, Divisional Railway Manager or in his absence Additional Divisional Manager or Sr.DOM may inform CRB directly.

(Satish Kumar) Exe. Dir. C. C. Railway Board.

Annexure -6 GOVERNMENT OF INDIA MINISTRY OF RAILWAYS (RAILWAY BOARD)

No. 2003/Safety(DM)/6/3 New Delhi, dated 25.10.2004

Subject EMERGENCY SUPPORT FUNCTIONS (ESF) PLAN

EMERGENCY SUPPORT FUNCTIONS (ESF)

1. The Ministry of Railways will provide emergency support to the Ministry of Home Affairs in the event of natural or man-made disasters in regard to Rail Transportation.

NODAL OFFICERS

2. The details of Nodal Officers and the Alternate Nodal Officers for the purpose of coordinating Emergency Support Functions with Ministry of Home Affairs are as under:-

Name /Designation/Office Phones with STD code/ Address/Residential address e-mail Shri Vivek Sahay 011-23382427(O) Advisor, Traffic, 011-24673463(R) Room No. 264, Railway Board, 011-23303990(Fax) Rail Bhawan, New Delhi - 110001 9818798393 (Mobile) [email protected](e-mail)

Alternate Nodal Officer

Name /Designation/Office Phones with STD code/ Address/Residential address e-mail Shri Ajaya Kumar Goyal 011-23382112(O) Advisor, Commercial 011-26474874(R) Room No. 473, Railway Board, 011-23303973(Fax) Rail Bhawan, New Delhi-110001 9818798394 (Mobile) [email protected](e-mail)

QUICK RESPONSE TEAM (QRT) AT THE MINISTRY OF RAILWAYS – FIELD OFFICERS

1. The Ministry of Railway has set up the Quick Response team (QRT) at Ministry level for emergency response and the details of the Team and the tsk assigned are given in the attached Form No. ESF-01.

2. The Ministry of Railways has designated the following Field Officers for Providing Emergency Support Functions:-

S.No. Location Postal address Phone 1 Mumbai AGM, Central 022-22620746(O) Railway, [email protected] Mumbai 2 Kolkata AGM, South 033-2439114(O) Eastern 033-24392749(R) Railway, 033-24391114(Fax) Kolkata 9433062001(Mobile) [email protected] 3 New Delhi AGM, Northern 011-23388392(O) - I Railway, New 011-26293055(R) Delhi 011-23381271(Fax) 9810156762(Mobile) [email protected] 4 Gorakhpur AGM, North 0551-2202627(O) Froniter 9415008134(Mobile) Railway, [email protected] Gorakhpur 5 Guwahati AGM, North 0361-2570750(O) Froniter 0361-2570769(R) Railway, 0361-2574492(Fax) Guwahati 04350-11709 9433062001(Mobile) [email protected] 6 Chennai AGM, Southern 044-25353743(O) Railway, 044-28275700(R) Chennai 044-25341225(Fax) 9840034518(Mobile) [email protected] 7 Secunderabad AGM, South 040-27824216(O) Central 040-27002285(R) Railway, 040-27824216(Fax) Secunderabad 9849484455(Mobile) [email protected] 9 Mumbai AGM, Western 022-22097576(O) Railway, 022-22851653 (R) Mumbai 022-22079709 (Fax) 9869052561(Mobile) [email protected]

S.No. Location Postal address Phone 10 Hajipur AGM, East 06224-272691(O) Central Railway, 06224-2690218 (R) Hajipur 06224-272250 (Fax) 9431011527(Mobile) 11 Bhubaneswar COM, East 0674-2303122(O) Coast Railway, 0674-2301116 (R) Bhubaneswar 0674-2301893(Fax) 9437097017(Mobile) [email protected] 12 Allahabad COM, North 0532-256-1120(O) Central Railway, 0532-242-1538 (R) Allahabad 94153-17304(Mobile) [email protected] 13 Jaipur COM 0141-222488(O) North Western 0141-222374 (R) Railway, Jaipur 9414067666(Mobile) [email protected] 14 Bilaspur COM 07752-410991(O) South East 07752-415396( (R) Central Railway, 07752-414901(Fax) Bilaspur 9425221160(Mobile) [email protected] 15 Hubli COM 0836-2364907(O) South Western 0836-2289819 ( (R) Railway, Hubli 0836-2289841 (Fax) 94248481107 (Mobile)

Quick Response Teams (QRT) at the field level -

The Ministry of Railways has set up the Quick Response Teams (QRT) at the field levels for emergency response and the details of the Teams and the task assigned are given in the attached Form No. ESF-02.

***

Annexure-7 GOVERNMENT OF INDIA (BHARAT SARKAR) MINISTRY OF RAILWAYS (RAIL MANTRALYA) (RAILWAY BOARD)

No. 2002/Safety-1/6/6 New Delhi,Dt. 13.06.2004

The General Managers All Indian Railways.

Sub:- Empowering Zonal Railways of requisition of requisition helicopter /aero plane at the time of severe accident. Ref:- Board’s letter no. 86/Safety-1/24/47 dtd. 14.03.1987 & 19.07.1989

Zonal Railways have been delegated powers to requisition helicopter/aero plane for expeditious action in the event of serious accidents vide Railway Boards letter under reference. The subject matter has been reviewed by the Board and the following revised powers are delegated to the Zonal Railways.

(i) GMs/DRMs have been delegated the powers to rescue helicopter/aero plane to reach the site of serious accident for rescue operation expeditiously. In addition, powers are also delegated to requisition air support to dispatch the rescue teams to the site of the accident.

It is difficult to stipulate exactly the circumstances under which they may exercise there powers, it has been decided to leave this to the discretion of GMs/DRMs. However, broadly these may cover the following type of cases:

(a) Where more than 10 casualties (deaths-cum-serious injuries) are feared and it is difficult for these officers to reach the site within reasonable time. (b) Where heavy damage is caused to railway installations in sensitive and tension filled areas (e.g.) wreckage of track, bridges, etc. through bomb blast, other means of sabotage, etc.) (c) Where public reaction in case of late arrival of senior officers at site is likely to be highly adverse.

Normally, in case of an accident only one helicopter should be requisitioned by a Zonal Railway, except when there is a serious passenger train accident involving several casualties when it is essential for both the General Manager and the Divisional Railway Manager to reach the site at once to satisfy the public and the Press. However, for dispatching the rescue teams to the site of the accident, separate helicopter/aero plane may be requisitioned, if so needed. The GMs/DRMs may exercise the above powers personally and may not be delegate these powers.

(ii) Zonal Railways are further empowered to requisition helicopter/aero plane to evacuate injured and dead in the event of serious accident GMs ma personally exercise these powers and may not delegate these furthers. The above instructions on the subject supersede all the previous instruction issued vide above referred letters

This issue with the concurrence of the Finance Directorate of the Ministry of Railways.

Sd/- (Amitabh) Director, Safety III, Railway Board

No. 2002/Safety-1/6/6 New Delhi,Dt. 13.06.2004

(Copy forwarded for information to the FA & CAOs, all Indian Railways.)

Sd/- (Amitabh) Director, Safety III, Railway Board

No. 2002/Safety-1/6/6 New Delhi,Dt. 13.06.2004 (Copy forwarded for information to the Dy. Controller and Auditor General of India (Railways) 97

Annexure-8

NOTE

No: CSO/Safety/Disaster Mtg./173 Date : 12th March 2004

Sub:- Implementation of High Level Committee's report on Disaster Management over Indian Railway – item no. 6(b) (iii) MOU for air support. Ref:- ADRM/R's letter no. ADRM/R/DM/HL/293, dated 27.02.2004

1.0 Item 6(b) of the High Level Committee's report on Disaster Management over Indian Railway states as follow:

“MOU with private air operators – General Managers may also explore the feasibility of entering into MOUs with private air operators for seeking assistance of air support in case of disasters over their zone”.

2.0 In case context, Raipur division had approached Chhattisgarh State Government to avail services of their helicopter in cases of emergencies. In this regard, the file containing copies of correspondence between Raipur Division and State Government is placed on facing side of this file.

As seen from this correspondence, the Directorate of Aviation, Government of Chhattisgarh has agreed to provide the helicopter on the following conditions:

i) Helicopter will be provided only for rescue operations, depending upon its availability in air worthy condition.

ii) Helicopter will be provided only within the state.

iii) It will require the requisition letter, which should have coordinated of destination and proper helipad.

iv Cost will be @ Rs. 7500/- per hour, to be paid within one month.

v) Loading and boarding to provide to the crew.

vi Helicopter will accommodate only FOUR passengers depending on operating and weather conditions.

As seen from above, the helicopter will not be useful to us in view of above conditions especially condition nos. (iii), (v) and (vi) and therefore it is felt that MOU will not be useful to us.

GM may kindly see and approve.

(P.S.Gupta) Chief Safety Officer 98

Annexure-9

GOVERNMENT OF INDIA MINISTRY OF RAILWAYS (RAILWAY BOARD)

No. 2003/Safety-1/6/2/2 New Delhi,Dt. 23.05.2003

The General Managers All Indian Railways.

Sub:- The High Level Committee on Disaster Management: Implementation of Recommendation Nos. 21

The “High Level Committee on Disaster Management over Indian Railways” in recommendation nos. 21 of heir report have recommended as follows:-

“Assistance from Neighboring Divisions – Whenever number of injuries is estimated to go beyond 50, assistance must be sought for from adjoining Divisions. As a rough thumb rule, the scale of such outside assistance required would be from one Division for every 50 additional injuries.”

You are advised to implement this accepted recommendation on your railways with immediate effect and report compliance to Board. However, it may be noted that this recommendation suggests only a rough thumb rule and it is up to the discretion of the GMs and DRMs of the Zonal Railways / Divisions to call for additional help based on their assessment of the magnitude of the disaster and the geographical location / condition of the site.

(Amitabh) (Executive Director / Safety)

Copy for information and necessary action to: Chief Safety Officers/All Zonal Railways Chief Safety Officers/Metro Railway Kolkata

Annexure-10

GOVERNMENT OF INDIA MINISTRY OF RAILWAYS (RAILWAY BOARD)

New Delhi No. 2002/Sec.(Cr.)/45/47 Dated March 27, 2003

The General Managers

Sub:- Clearance by State Police incase of Railway Accidents due to suspected sabotage.

Ref:- Ministary of Home Affairs letter no. IV-24022/II2002-PM-1 dtd. 24.12.2002 addressed to Home Secretaries of all States(Copy enclosed)

The issue of expeditious clearance by the State Policy in case of Railway accidents, where sabotage is suspected has been engaging Ministry of Railways (Railway Board)’s attention for a long time. It is noticed that sometimes rescue operations are hampered due to delayed and reluctant clearance by State Police.

2. It is pertinent to mention that there are two different tasks to be accomplished on war footing after railway accident involving human lives is concerned i. e. a) Quick Rescue Operation; and b) Restoration of Rail Traffic. It is clarified that incase of railway accidents, permission of the State Government or clearance of the police is not required for launching rescue operation for the purpose of saving lives which inter alia may also involve handling / shifting the rolling stock (locomotives, wagons and coaches) for extricating the trapped passengers. However, police clearance is required for restoration works at the site of accident, if sabotage is suspected.

3. To avoid any delay in launching the rescue operations for saving as many human lives as possible and for early restoration of rail traffic, the above issue has been taken up with the Ministry of Home Affairs. Consequently, Ministry of Home Affairs vide their letter ibid have directed the Home Secretaries of all States to issue suitable instructions to the concerned rail accident, when sabotage is suspected.

4. The contents of this letter may be widely published among the railway officer/staff and displayed in all ARTs/ARMEs so that a general awareness created amongst all those engaged in rescue activities.

5. This letter supersedes the Railway Board’s letter of even number dt. 07.02.2003

Sd/- (Atul Pathak) Director / Crime Prevention Railway Board 100

Annexure-11 GOVERNMENT OF INDIA MINISTRY OF RAILWAYS (RAILWAY BOARD) No. 2002/Sec.(Cr.)/45/47 New Delhi, Dated 11.12.2002

To The Home Secretary, Govt. of India, Ministry of home Affairs, North Block, New Delhi.

Sub: Expeditious clearance by the State police in case of Railway Accident. Sir,

Your kind attention is invited to the subject mentioned above. In a case of rail accident involving loss of human lives or injuries to the passengers, Railway Administration does everything possible to render necessary assistance and succor to them. Efforts are made to rush rescue and medical apparatus to site of accident without losing any time as the first new hours are very crucial.

But is has been noticed that rescue operations are hampered due to delayed, and at times, reluctant clearance by the State Police. This was evident in the recent Rajdhani Express in Bihar when it took them unduly long time to complete the formalities.

It may be pertinent to mention that there are two different tasks to be tackled on war footing, namely (a) rescue and (b) Restoration.

(a) As regards rescue operations, they cannot obviously wait till legal formalities are completed as they involved saving human lives. But it appears that there is some confusion regarding the urgency of undertaking rescue operations. I would request you to reiterate instructions to the State Government on this point so that there is no delay in starting rescue operations. Needless to handing the situation. Besides providing Medical Aid, other facilities, which may also be extended by them expeditiously.

(b) As regards restoration of railway traffic, rule provides that this can be up only after the clearance by the Local Police of GRP. In this regard it would be relevant to point out that a large number of passengers are unduly inconvenienced by disruption of rail traffic. It would, therefore, be in the best interest of the passengers to restore the rail traffic as fact as possible. But, it clearance, consequently delaying the restoration operations.

I would, therefore, request you to issue necessary instructions to the State Governments to expedite clearance certificate in the event of a rail accident, so that normal traffic can be restored without avoidable delay.

Sd/- Dr. A.K.Pandey Director General / RPF Railway Board