ABOUT THE INSTITUTE

The National Institute of Disability Management and Research (NIDMAR), founded in 1994, is an internationally recognized organization committed to reducing the human, social, and economic costs of disability. As an education, training, and research organization, NIDMAR’s primary focus is the implementation of workplace-based reintegration programs which international research has proven is the most effective way of restoring and maintaining workers’ abilities, while reducing the cost of disability for workers, employers, government and insurance carriers. NIDMAR’s success is the result of collaborative initiatives undertaken by leaders in labour, business, government, education, insurance, and rehabilitation. NIDMAR is supported by a broad-based board of directors and an international council with senior representatives from Canada, Australia, Germany, Ireland, The Netherlands, and the United States. As a long-term labour-management and multi-party organization committed to disability management in the workplace, NIDMAR is supported by an endowment fund created through contributions from the federal and provincial governments, major private corporations, and public organizations.

03 Message from executive director 04 NIDMAR’s 10th anniversary 06 What NIDMAR 10th anniversary speakers had to say 07 NIDMAR’s progress 08 Union perspective 09 Profile of a worker 10 NIDMAR and Government 12 Profiles of online students 14 Profile of a CDMP 15 What CDMPs had to say 16 Profile of a CRTWC 17 What CRTWCs had to say 18 NIDMAR’s CBDMA - Auditing CPR’s Toronto yard 20 Contributing to DM around the globe - Working with the ILO 21 IFDM 2002 - Canada 22 IFDM 2004 - The Netherlands 23 IFDM 2006 - Australia 24 IFDM 2008 - Germany 25 Directory & acknowledgements

National Institute of Disability Management and Research 830 Shamrock Street, Suite 202, Victoria, BC V8X 2V1 Canada PO Box 512, Station B, Ottawa, ON K1P 5P6 Canada Tel: 250-386-4388 Fax: 250-386-4398 Tel: 613-260-2951 Fax: 613-260-2954 FULFILLING THE VISION

MESSAGE FROM EXECUTIVE DIRECTOR WOLFGANG ZIMMERMANN

Ten years of progress

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In this tenth anniversary year, I would like unions, governments, rehabilitation, education of workplace based disability management to take a moment to reflect not only on the and insurance providers in Canada and abroad becomes ever more apparent. distance we have come, but also on our roots who are proud to have contributed to a Looking to the future, we can see the global and opportunities for the future. number of developments. These include economic and labour market forces that are laying the foundation for the first-ever Code driving employers to seek maximum flexibility In the mid-1980’s, a group of dedicated of Practice for Disability Management, in their employees in an environment of ever individuals from the employer, labour and professional standards leading to educational increasing competitive pressures and we will government communities came together in developments and certification of individuals, see decreasing opportunities for meaningful an effort to challenge the approach with awards of excellence, the International workplace participation for people with which we collectively as a society had been Forum on Disability Management, the disabilities unless we are prepared to recog- dealing with disability issues and injured Consensus Based Disability Management nize that innovation, leadership and flexibility workers in Canada and elsewhere. Audit tool and many others. can remove many of the perceptual barriers Our early pioneers and leaders – Brian Payne Throughout all these landmark developments, which today limit participation of people of the CEP Union of Canada, Peter Lawrie of we have been true to our values and founding with disabilities in all aspects of society. MacMillan Bloedel, Earl Foxcroft of the IWA, principles which dictate not only the The Institute will endeavour to be a key player Henry Nedergard of the IWA, Trevor James consensus based approach, recognizing the and an instigator of creative solutions, quality of Fletcher Challenge, Andrew King of rights, needs and responsibilities of workers, assurance and collaborative leadership, which the Steelworkers, Cathy Walker of the CAW – employers and others but importantly also has been a hallmark over the past decade. are just a few of the individuals whose always trying to achieve a balance between involvement and commitment now extends economic and social outcomes. It is important to recognize first and fore- well into the second decade. most that the Institute is not one individual As we witness the embrace of consensus or the result of a single company, union These early forerunners were joined in the based disability management across an ever- or other organization, but is a collective effort early 1990’s by countless others whose dedi- increasing number of national jurisdictions, of key leaders amongst all stakeholder cation and commitment towards a new and driven by solid evidence-based research and groups in Canada and abroad who have innovative approach was designed through measurable results, we are faced today in recognized that our individual and collective creativity, collaboration and commitment to 2005 with the conundrum of an unprece- efforts, brought about through basic princi- achieve better outcomes for employers and dented decline in employment rates for ples of innovation and collaboration, will be workers alike. Their pioneering spirit and people with disabilities. able to achieve and contribute to measurable generous contribution of time, energy and effort and concrete outcomes benefiting disabled soon involved similarly dedicated individuals While the evidence at this stage as to its workers, employers and society. in Germany, Australia and the United States. cause is somewhat sketchy, its underlying research as evidenced by OECD and World Their collective vision and engagement led Bank Reports is quite compelling. While we to the opening and establishment of the can clearly document the economic impact Institute in October 1994. Since then, there that consensus based disability management has been involvement by an ever expanding programs can have on employers and group of participants representing employers, workers, the social impact and significance NIDMAR ANNUAL REPORT 2004

NIDMAR’ S 10TH ANNIVERSARY

Celebrating a decade

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NIDMAR's 10th anniversary celebrations Energy and Paperworkers Union of Canada, In his welcoming address, Brian Payne said, included long-term as well as newer friends Ottawa, and Mike Rushby, vice president “Our challenge in the next 10 years is to really of NIDMAR. Many traveled great distances human resources, Weyerhaeuser Company, go the distance, making the difference on the to help mark this important milestone in Vancouver welcomed the many distinguished ground, giving injured and disabled workers NIDMAR’s evolution. And some were local guests. the respect and opportunity they deserve.” friends who had been there, collaborating on In his introductory comments, the Hon. David Mike Rushby said in his welcoming remarks, disability management, even before NIDMAR H. Vickers said, “What matters most is the “Given what’s been accomplished since opened its doors. impact the work of NIDMAR has had on the 1994, it's hard to imagine what we can The Hon. David H. Vickers, a Justice of the lives of disabled men and women. They are achieve in the next 10 years.” Supreme Court of BC, acted as master of no longer marginalized and left at home, but A number of speakers contributed their ceremonies for the evening and co-chairs are now included.” anniversary congratulations, and said a few Brian Payne, president, Communications, FULFILLING THE VISION

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words about the importance of disability Joachim Breuer, PhD, Chief Executive Officer, Cameron McCullagh, CEO, Employers Mutual, management. They were: German Workers Compensation Board, Bonn, Sydney, Australia Germany and Chair, Global Commission of Don Mazankowski, Weyerhaeuser board mem- The anniversary celebration's international Industrial Accident and Occupational Disease ber, former deputy prime minister of Canada flavour was no accident; NIDMAR has grown Boards, International Social Security into a world-wide presence with collaborative Associate Minister Horst Günther, MdB (ret.), Association, Geneva, Switzerland and licensing agreements with Germany, the German Federal Ministry of Labour and Social Ken Neumann, Canadian national director, United Kingdom, Ireland, the Netherlands, Affairs, Berlin, Germany United Steelworkers National Office, Toronto Australia and the International Labour Maryantonett Flumian, Deputy Minister of Organization of Geneva, Switzerland. As Glenn Morton, CEO, Nebraska Workers Labour, Government of Canada, Ottawa NIDMAR co-chair Mike Rushby put it, “In Compensation Board and Chair, US Federation 10 years, NIDMAR has evolved from a BC of Workers Compensation Boards, Omaha,USA forestry initiative into a truly global initiative.” NIDMAR ANNUAL REPORT 2004

p 06 WHAT NIDMAR 10TH ANNIVERSARY SPEAKERS HAD TO SAY

“Disability management programs must be considered a fundamental part of a company’s culture. You can’t fake it! We’re striving for change in a complex, overlapping matrix of human behaviours.”

Don Mazankowski, Weyerhaeuser board member, former Deputy Prime Minister of Canada “My interest in this great institution will remain as long as I live – that I promise you.”

Associate Minister Horst Günther, MdB (ret.), German Federal Ministry of Labour and Social Affairs, Berlin, Germany

“As you are aware, the field of disability management is expanding. And as more and more DM practitioners enter this field, it is in my view desirable to establish occupational standards for these professions. Standards help ensure consistency of products and services and main- tain excellence in this domain.” Maryantonett Flumian, Deputy Minister of Labour, Government of Canada, Ottawa

“My vision for us, for you, is not that we would come together for the 20th anniversary. Not that in 2014 other countries will accept the disability standard and audit tool. But that we tear down the obstacles and barriers we have between the disabled and the non-disabled.”

Joachim Breuer, PhD, Chief Executive Officer, Federation of Workers Compensation Boards, Bonn, Germany and Chair, Global Commission of Industrial Accident and Occupational Disease Boards, International Social Security Association, Geneva, Switzerland FULFILLING THE VISION

AN EMOTIONAL LOOK AT NIDMAR’ S PROGRESS

A decade on video – looking through the years

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National television producer Tony Gilbert pre- After two years of forming alliances with boards became interested in what NIDMAR sented a video documentary of NIDMAR’s government and with disability pioneers in had to offer. And the topic of disability past decade. The video begins with archival Germany, Australia and the U.S., NIDMAR management started coming up at the black and white shots of the small group of opened its doors in 1994. bargaining table. disabled forest workers who had a dream for the future. From there, it takes the viewer on With a good deal of legwork and research The video covers the next flurry of activity, a journey – a journey of changing attitudes behind them, and with a proven disability which included acceptance by the Ontario and raising awareness. A journey of hope for management model, NIDMAR had little Workplace Safety and Insurance Board, a future when disabled workers aren’t put out problem securing operating funds from certificate programs being offered at more to pasture, but are returned to productive, industry and government. From there, the universities, certification examinations, land- meaningful work. Institute went about conducting research, mark agreements with governments, and educating industry and government, and licensing agreements with workers compen- As the journey gets underway, the group (the reaching for its long-term goal of reducing sation boards in other countries. (Many of Disabled Forestry Workers Foundation) the human and economic impact that had these more recent successes are covered agreed that a new way of thinking about always come with disability. elsewhere in this report.) disability management had to catch on. And to do that, they knew that workers, unions, The Institute held conferences, symposiums, The long list of accomplishments could be management and government all had to work workshops, and used any vehicle they could spread over a 20-year period and still be together. find to educate and get their model out to impressive. But that’s not the NIDMAR way. industry. Then came the education programs This decade is only the beginning as the Convincing industry was a matter of showing – a certificate program in collaboration with Institute strives to realize the dream that was how getting disabled workers off disability the University of British Columbia was the born in Port Alberni long ago: that injured pensions and back into the workplace first. workers can be saved from a life of misery actually saves companies money. and poverty, by returning to meaningful work. Global ties helped the Institute take advantage The idea really crystallized after the World at of worldwide research, and hooked them Work conference, part of Independence 92, into the huge German database on disability an international conference on disability. management. Soon, workers’ compensation NIDMAR ANNUAL REPORT 2004

PROFILE #01 : ANDREW KING UNION PERSPECTIVE

Standards contribute to protecting workers

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Ten years ago, people were just starting in enforcing the duty to accommodate employer to enter into a relationship with to think about disability management in a legislation, for example. them to adopt practices that will make it systematic way. NIDMAR was at the forefront easier for their members to exercise their of that shift in mindset. On the other hand, there is still a long way to right,” says King. “They'll start to use more go. “The onus is still with the individual to detailed collective agreement language that “NIDMAR just went about and did it,” says go through the process,” says King. “And includes a consensus based disability Andrew King, national health, safety and they’re still not getting income. It requires management process. And you'll see us get environment coordinator, United Steelworkers that the person have enough fortitude to take more aggressive about this in the next few Canadian National Office. “I can find you on the opposition from the company, maybe years, to protect our members.” stacks of documents where all sorts of even from their supervisor. We still have only people in all sorts of places have said how a small percentage of people with disabilities important it is for these fundamental rights who are able to maintain employment.” to be accommodated. But how many people have made it their objective to make return The next step is to make sure that there are to work standards in the workplace a day-to- programs that will make this a routine part of day reality?” labour relations. “The difference is today we know that the problem is the work Having those standards in place means that environment, not the individual,” says King. more people with disabilities can find mean- “We know the legal obligations are very ingful and productive employment. “There’s powerful. So the next step is to implement a false belief that tries to shift the focus back programs with standards that will make sure onto the individual and say that they can’t that any worker will be accommodated and work because of their limitations,” says King. they won't have to go through the suffering.” “That’s just not the case.” This next step is just around the corner. On the one hand, that belief is showing signs “You'll see unions paying closer attention to of fading. The courts have been very rigorous bargaining strategies that require their FULFILLING THE VISION

PROFILE #02 : SALLY MELO PROFILE OF A WORKER

Following a long road to recovery, singing all the way

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Sally Melo was driving to work when, in the says. “At first I was worried about losing my Melo was a frequent and enthusiastic blink of an eye, her life was changed forever. job, then I realized that they were just there karaoke participant before the injury. “A to help. They phoned me frequently, and we friend got me dressed up one night, put my “I was going through a green light when had meetings once I was mobile.” makeup on, did my hair, and took me out in some guy decided to go through a red,” she the wheelchair to a karaoke bar,” she says. “I explains. “He T-boned me, and I wound up “Sally was very courageous and motivated,” sang, and it was very different for me – I with a broken wrist, head injury, and a dislo- says Deborah Payment, return to work used to be on my feet all night at a karaoke cated hip and pelvis. The hip was major coordinator. “She worked extremely hard to performance.” because it came out of its socket, and had to return to work, and her story is inspirational.” be partially reconstructed.” In addition, she The thrill of performing again provided suffered major bruising and lacerations Payment visited throughout Melo’s recovery, another surge of determination for Melo, who requiring stitching, and leaving her with and played an important role in the process. worked hard on getting out of the wheelchair permanent scarring. “She had to reassure me over and over,” and using a cane. recalls Melo. “It was great to have that Her new life path began with three weeks in support, and know that you’re not alone. I She has won karaoke contests, and is now hospital. Then an ambulance took her home cried on her shoulder lots of times.” appearing with her brother, in the group to her parents’ house, where she lived in “Fully Loaded,” which they formed together. a downstairs room for 12 weeks and in a After two years of recovery, countless physio- The band appears regularly at various night hospital bed for seven months, sleeping in therapy visits, and a great deal of hard spots throughout Vancouver and the Lower her parents’ living room. work, Melo eventually was able to get back to Mainland. her job. “I couldn’t do anything,” she recalls. “I was Now fully mobile, Melo has learned from the totally laid up, and had to have home care. I “We did a prolonged graduated return to ordeal. “You have to live for today,” she says, couldn’t even sleep in my own bed because I work placement for her, then placed her in a “because you never know what can happen couldn’t lie flat.” new position permanently,” says Payment. tomorrow. I’m proof of that.” “It wasn’t without challenges, but she did it. One of the lifelines Melo had was her co- Not only is she successfully back to work workers at the Workers’ Compensation Board here at the WCB, but she is also pursuing a of BC. “Work stayed in touch with me,” she second career as a singer – and she’s good!” NIDMAR ANNUAL REPORT 2004

PROFILE #03 : NIDMAR AND GOVERNMENT

Making the worker the most valuable commodity in the workplace

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The history of disability management in project represented a paradigm shift in the In a time of increasing health costs, greater Canada is not a long one. The concept and area of human resources management. For emphasis on accountability for financial and the practices it entails began to have roots in the first time, senior managers of the four human resources, intensified globalization, the mid-1980’s and early 1990’s. “From key departments involved took a progressive and higher demands for quality public services, early on, the federal Government was inter- stand on the issue of absence from work due the federal government, like private sector ested in ways to reintegrate ill and injured to disabling injuries or diseases. employers, is considering the introduction of employees safer and faster”, says Abdou an enterprise-wide disability management Saouab of the Labour Program at Human “In a very short period, the pilot project strategy as a means to reducing the human Resources and Skills Development Canada. realized close to $13 million in savings out and economic costs associated with disabling of a total potential liability of $35 million. injuries and illnesses. In late 1993, the Treasury Board Secretariat By all accounts, this is a very impressive and the Public Service Commission of achievement”, says Saouab. To give you an idea, the total costs of workers Canada supported a pilot project in Disability compensation for federal departments and Management through a new Special “The figures speak for themselves, and while about 46 Crown Corporations reached Measures Innovation Fund. Human Resources cost savings are very important, the real $125 million in 2003-2004, up from $103 Development Canada (Status of Disabled focus of disability management is to ensure million in 1998-1999. Persons Secretariat, now Office for Disability that your worker is the most valuable Issues) led the project, which included commodity in the workplace”, says Saouab. The Federal Disability Management Strategy Correctional Service Canada, Department of “That is the key. The savings come as a (FDMS) is a coordinated and union-manage- National Defence, and Public Works and result of this consideration.” ment collaborative workplace-based approach Government Services Canada. to facilitating the retention and early and Now that federal senior executives, managers safe return to work of injured or disabled In November 1995, Insight Canada Research and union leaders are more aware of the federal employees. The FDMS aims to: conducted an evaluation of the project using value-added and principles of disability 46 in-depth interviews with various stake- management programs, there is a better 1) Reduce the costs and duration of workers holders. The valuation revealed that the pilot chance for a public service-wide initiative to compensation claims be successfully implemented. FULFILLING THE VISION

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2) Reduce delays in reporting work The proposed strategy also encompasses When you combine the business case with accidents in order to improve early the key factors of successful disability human resources management best practices interventions management programs including commit- and human rights principles, you get a 3) Monitor, evaluate and report on ment from senior management and union balanced and comprehensive approach to progress achieved with respect to the leaders; the buy-in by employees; the early and safe return to work of injured or implementation of DM programs in establishment of joint labour-management disabled workers. That is what the FDMS federal departments and Crown DM committees, clear and equitable policies proposes to accomplish. Corporations under the Government and procedures and their consistent appli- Employees Compensation Act (GECA) cations by designated RTW coordinators; the collection and analysis of relevant The FDMS will require close collaboration disability data; the establishment of meas- between the Treasury Board as the employer urable benchmarks; and regular monitoring and the Labour Program as the administrator and evaluation of progress made with of the Government Employees Compensation respect to implementation. Act and the Occupational Health and Safety Act within the federal public service. “Our close and productive collaboration with NIDMAR over the last decade has heightened “The FDMS is modeled on the widely- the awareness of key federal senior managers recognized principles and expert knowledge and many front line workers and supervisors developed by the National Institute of who attended its seminars and workshops, Disability Management and Research to the business case of a coordinated reinte- (NIDMAR) over the last decade and by the gration of persons with disabilities into the International Labour Organization in its 2002 workforce”, says Saouab. Code of practice on managing disability in the workplace”, says Saouab. NIDMAR ANNUAL REPORT 2004

PROFILE #04 : CRISTINA RIBUL MORO PROFILES OF ONLINE STUDENTS

Ten years of development nets global access to disability management courses

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One of the advantages of distance education NIDMAR’s online Return to Work Coordinator “But I found it very interesting, and the is that it doesn’t really matter how far the Program consists of a series of twenty-five language was not that difficult, since the distance is. modules designed to provide the skills terms are quite technical. Teachers and and competencies essential for disability colleagues were patient, and I think we had That’s one reason why Cristina Ribul Moro management / return to work practitioners as good communication,” she says. decided to take NIDMAR’s return to work they assist workers, who have incurred coordinator course, even though it comes injuries and illnesses, in returning to the Not surprisingly, one of the aspects of distance from more than 8,000 km away from her workplace. education that Ribul Moro appreciated was Italian home. the flexibility. “The online course is very The 25 modules may be taken as a complete practical, because you can adapt your Ribul Moro has worked for 15 years at the program or as individual modules to develop schedule according to your activities – work, Don Calabria Institute – a large vocational expertise in specific areas. Three modules in family and so on,” she says. rehabilitation centre that offers rehabilitation the program are jurisdictional specific and services, vocational training courses, sports focus on legislation, workers compensation As well as being easy to schedule, the course facilities and job placement services for and insurance. Ribul Moro is nearing the end was very useful and relevant. “Course mate- people with all kinds of disabilities, as well of the rigorous course. “It is a lot of work,” rials, discussions, case studies, and links as for non-disabled people. she says. “I have completed 22 modules were all absolutely interesting for me,” she now, and I still have to complete three says. “In Italy, disability management is a “The centre is part of the European Platform independent studies, which will be based very new field. There are no return to work on Rehabilitation, a network of vocational on Italian legislation.” coordinators and we are the first at the rehabilitation centres throughout Europe,” national level who are piloting two disability explains Ribul Moro. “For the last five years, While the course is a lot of work for anyone, management programs in two companies.” I have been responsible for the Employment it was particularly daunting for Ribul Moro, Access Service for people with disabilities whose first language is Italian. “It was my Because the field is so new in Italy, finding and during that time, we have improved our first experience with distance education, information or hearing about people’s experi- knowledge in the disability management and of course I was a little worried at the ences simply doesn’t happen. The course field and are testing the model in two beginning because English is not my native provided those important resources. “The companies with public funding to start.” language,” she says. course is also very practical, and was a lot FULFILLING THE VISION

PROFILE #05 : DR. NOMSA MAKU PROFILES OF ONLINE STUDENTS

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more than just theory,” she says. “It helped Ribul Moro will add the knowledge she has One of the most appealing aspects of the me very much in my everyday work. And it gained through the online course to her course to Dr. Maku was the international gave me a lot of tools to use and thinking to already impressive experience as a trained exchange. “I was excited about communicating develop.” social worker working in the world of with the course coordinators and with my rehabilitation. colleagues from other countries online,” she On the downside, Ribul Moro found that, says. “Each module would open the door to although she understood the course materials Another learner who crossed great distances another module. Each one gave me a clue.” with little problem, the language difference by taking NIDMAR courses is Dr. Nomsa affected her ability to fully participate in the Maku, an occupational medical practitioner Those clues added up to near completion of discussion forums. now with Eyesizwe Colliery in South Africa. the course. “Although I am still struggling with one module, I hope the course is going “Working in the different language took me “I was indirectly doing occupational health in to open opportunities for me,” says Dr. more time to understand the opinions of that I had a medical practice near a coal Maku. “I also have a vision to work with others, and to express myself,” she says. “As mine,” she says. “I did a module on disability Canada to help South Africa, which is still well, I found some difficulties in adapting management at the University of Pretoria and backward regarding disability management.” myself to the different context of the was sitting next to a lady who had the CDMP Canadian and North American legislation, designation. She told me what it was and Dr. Maku says that the information she service organizations and benefits, because gave me the website.” learned in the NIDMAR course not only these are different from the Italian ways. But benefits her professionally, but in her personal The information soon came in handy, when it was certainly interesting to compare.” and family life as well. Dr. Maku joined the Columbus Stainless As the body of global disability management Steel Manufacturing Company. “As an occu- grows, sharing and comparing programs, pational medical practitioner, most of my techniques and legislation will become more work was around disability management and and more common. “There is the need, in return to work,” she says. “But employees fact, to adapt the Canadian and North got injured and the feeling was that employees American disability management model to should be given a disability package and the Italian and European context,” she says. leave the company. There was a need for me to do the course.” NIDMAR ANNUAL REPORT 2004

PROFILE #06 : MELODY MLADINEO PROFILE OF A CERTIFIED DISABILITY MANAGEMENT PROFESSIONAL

Earning the CDMP designation

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Melody Mladineo had a challenge that most In response, Mladineo cites the law – people don’t have when facing the grueling Supreme Court rulings and the Human seven-hour certification exam. She was seven Rights Act – showing that employers have a months pregnant. legal obligation to assist employees in return- ing to the workplace. As well, she quotes the Mladineo began her working life as an admin- many benefits – to the employer and to the istrator in the insurance field. “I started doing employee – of accommodating an injured or calculations on long-term disability bene- ill worker. fits,” she recalls. From there, she advanced to case management. For the former, there are potential savings in disability payments or assessments as well as She was in the first group to successfully the chance to keep expertise that would oth- complete a diploma in disability manage- erwise be lost. For the latter, medical evi- ment at Dalhousie University in 2001 – a dence shows that people are more likely to demanding course that participants juggled recover when they’re able to keep connected with full-time work, and that had a pass rate with the workplace. of less than 50 percent.

Today she is case manager and best-practice She finds her job both challenging and coordinator with the Workplace Health, invigorating. “It’s not only about the injury; Safety and Compensation Commission in it’s about the person,” she says. “Sometimes Saint John, NB. And she’s a passionate it’s a puzzle to find out what’s preventing advocate for the merits of return to work. a person from returning to work and then finding out how you can help.” “I still come up with employers who will not take their injured employees back on a return to work program,” she says with amazement. “They have the mentality that you have to be 100 percent or you’re not allowed to return.” FULFILLING THE VISION

WHAT CDMPS HAD TO SAY p 15

“This opens up more doors. You have more opportunities with the designation. It also brings more credibility to the work that you do.”

Leanne Hamm, Disability Management Coordinator, Association of Health Organizations, Regina, SK

“Learning is always a personal motivator for me. The certification in Disability Management is a highly recognized designation and seemed a logical choice to me to increase my abilities and confidence.”

Sue Hocken, Occupational Health Consultant, Health & Wellness Business Solutions Inc., Red Deer, AB

“My new certification is a win-win-win situation. It helps my employer (by letting me contribute to improved profitability and a more motivated workforce); it helps the employee (through a safer workplace and better financial security), and it helps society (with a better social safety net).”

Heinz Breidenbach, Disability Management, Ford Motor Company, Cologne, Germany

“I was excited to find that a specific designation was available with a clearly defined set of standards. I felt it would give me the opportunity to reflect on my own practice and discover if my approach was in line with national and global indicators of excellence.”

Erika Pond Clements, Occupational Therapist, Work Matters Occupational Therapy Consultants, Kitchener, ON NIDMAR ANNUAL REPORT 2004

PROFILE #06 : JIM CRAWFORD PROFILE OF A CERTIFIED RETURN TO WORK COORDINATOR

Earning the CRTWC designation

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Jim Crawford was absolutely determined to For Crawford, the certification he’s now Skills honed in the business world have also write the very first certification exam. So, received is a sweet vindication of his mid-life contributed to his success. “I like dealing when the Newfoundlander learned that there career change. A former marketing expert with complex situations and coming up with was a potential air traffic controllers’ strike with Molson’s in Toronto, Crawford decided strategies,” Crawford says. “I like the people. which would prohibit him from attending the to leave big city life in 1996 and returned to My approach is such that both parties Moncton, New Brunswick site of the exam, his Newfoundland roots. receive full respect and attention.” he wasn’t going to be deterred. A vocational rehabilitation firm named Instead, he found a provincial court judge Pathways snapped him up. “They knew who was willing to act as a personal invigilator about my background in marketing and and obtained clearance for the arrangement. business management,” Crawford says. Then he sat down to write the seven-hour “Next thing I knew I was working fulltime exam. “It was one of the most interesting and ended up really expanding my qualifica- things that I’ve ever gone through,” he says tions. Lo and behold, vocational rehabilitation in retrospect. just evolved.”

The exam, which consisted of 300 multiple- While he’s done a great deal of training, choice questions, was meant to be challeng- including all 25 modules in the Return to ing. “I found it difficult – particularly Work Coordinator online program, Crawford because so many of the choices were so feels that his generalist’s background is his close together,” Crawford admits. “I thought biggest advantage. “Most people come to I enjoyed multiple choice until I did this disability management from an expert point test. At the end of it, I didn’t know for sure of view. But I think you can come at it from whether I’d passed. I did know I had been a generalist perspective and do just as well,” through quite a session!” he says. “I’ve worked pretty hard to expand my knowledge base – the certification and the online courses played a large role in that.” FULFILLING THE VISION

WHAT CRTWCS HAD TO SAY p 17

“I’ve been doing disability management a long, long time. I wondered how well I knew this business. To me it was like a measuring stick – to test whether I knew what I was talking about. I did it for myself.”

Robert Rodger, Co-chair Health and Welfare Committee, Canfor – Northwood Pulpmill, CEP 603, Prince George, BC

“My goal is to proactively manage short- and long-term disability and occu- pational injury and illness, to reduce costs and promote healthy working environments. This certification adds a professional accreditation to my role, and complements my 12 years of work experience in this capacity.”

Lori Braidwood, Disability Management Consultant, Vancouver, BC

“It was a grueling exam but I’m glad that I spent the hours reviewing the recommended reading materials to prepare myself for it. Hats off to all of us who took the challenge!”

Wanda Isaac, Rehabilitation Specialist, Toronto Rehab, Toronto, ON

“My director encouraged me to apply and write because of my past background with a labour organization (USWA), where I was a member of a provincial award-winning Joint Occupational Health & Safety committee, which involved return to work initiatives.”

A. Neil Vannan, Workers’ Adviser, Ministry of Skills, Development and Labour, Kamloops, BC NIDMAR ANNUAL REPORT 2004

NIDMAR’ S CONSENSUS BASED DISABILITY MANAGEMENT AUDIT™(CBDMA™)

Auditing CPR's Toronto yard

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NIDMAR’s Consensus Based Disability That commitment to joint cooperation is key, “There are a lot of safety issues, as you can Management Audit™ (CBDMA™) helps according to Ralph McGinn, former CEO of imagine,” says Linda Nkemdirim, manager organizations determine how well they are the British Columbia Workers’ Compensation of CPR’s Occupational Health Services. “So doing in the area of disability management. Board and chair of the IDMSC's Global Audit when the Ministry of Human Resources and The audit usually takes less than a week, Commission. “Employers and workers need Skills Development Canada invited us to take and is conducted by trained and accredited to collaborate to succeed,” he says, “this tool part in a pilot audit, we happily accepted.” professionals. gives them a forum for doing that.” The NIDMAR consensus based audit tool Auditors review policies, procedures, meeting After achieving consensus, randomly selected made the audit a valuable experience for minutes, and other information that the employees representing management and CPR. “It was very comprehensive,” says company has collected in order to respond to labour are surveyed for their views on the Nkemdirim. “In the past, the audit we had evidence based questions. Then, the auditors operation’s disability management program. was only about the return to work program. meet with a joint worker-management group But the NIDMAR audit covered other to go through a consensus questionnaire At the end of all that, the auditor enters the supporting programs such as benefits, where representatives from both manage- results into the online audit tool which then ergonomics and safety. The supporting ment and labour must agree on the answers. provides a standardized detailed report, giving programs are very important in the success the organization a score out of 100, and of return to work.” This joint union-management aspect is detailing the results of the audit. In some CPR scored very high on the audit, which particularly appreciated in organizations jurisdictions, workers’ compensation boards was a reminder to staff that their program is such as CPR that have a large unionized or other insurers offer financial incentives for recognized and respected. “We were delight- workforce. “The NIDMAR program helps us organizations that achieve a certain score. ed that we scored very high because this is a keep ahead of the curve rather than follow- formal audit,” says Nkemdirim. “It was a ing it,” says Jim Wilson, labour chair of That’s the process that Canadian Pacific good confirmation that we’re heading in the CPR’s core union-management disability Railway (CPR) went through as it audited its right direction. I think that it helps our management committee. “We’re successful Toronto rail yard – a huge area with loading organization to hear that kind of confirmation because of the cooperation we have between and unloading, moving trains, trucks from time to time.” labour and management. The program coming in and out, and a mechanical shop almost preaches joint cooperation.” where employees repair rail cars and other equipment. FULFILLING THE VISION

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But the high score came as no surprise to One of the valuable benefits of the NIDMAR “The audit allows Nkemdirim. “We have a joint union manage- audit tool is that its standard is international. ment committee that is always looking for “Companies like CPR can benchmark with your program to be ways to improve our program,” she says. companies in other parts of the world where “But it’s been hard to find other organiza- their businesses do not compete,” explains compared with other tions whose programs are as advanced as Ralph McGinn. “There is great value in ours. I think it would be fair to say that when having a program standard that invites programs, using the we try to benchmark with other companies, international comparison and offers global same standards.” we find that we’re so far ahead that it has quality assurance.” been difficult to do.” The CBDMA was based on a global review Ralph McGinn, Chair, After having taken part in the audit, however, of best practices in disability management, IDMSC Global Audit Commission CPR can now contact other companies that involving contributions from Canada, the have scored well. “The audit allows your pro- United States, Germany, France, the gram to be compared with other programs, Netherlands, Sweden, the United Kingdom, using the same standards,” says Nkemdirim. Australia, New Zealand and the International “That’s one of the follow-ups that we’re Labour Organization. It is administered doing – looking for good practice organiza- through the International Disability tions in hopes of benchmarking with them. Management Standards Council, based in Sharing with organizations that have equal Victoria, BC. or better programs and similar operating conditions will help us both become better at our disability management and return to work programs.” NIDMAR ANNUAL REPORT 2004

CONTRIBUTING TO DISABILITY MANAGEMENT AROUND THE GLOBE

Working with the ILO

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NIDMAR has sewn disability management With a sound code in place, encouraging “In many regions, employers are taking seeds in several countries, but the most developing countries to adopt it is a matter of an increasingly active role in promoting oppor- important way it has advanced disability man- building awareness. “Disability management tunities for people with disabilities. There’s agement on an international level is through is relatively new in many parts of the world,” a business case for employing disabled its work with the International Labour Office. says Murray. “In many developing countries persons, so we’re offering the ILO’s code of where the ILO works, it’s a completely new practice as a tool that can assist employers.” “NIDMAR was actively involved in developing concept.” the initial idea for the ILO Code of practice on managing disability in the workplace,” The ILO code of practice has been translated says Barbara Murray, manager of equity into more than 22 languages so as to make it issues for the International Labour Office’s accessible to some of those countries. As skills and employability department. “All well, the ILO works with entities such as the of their publications were key reference Federation of Ugandan Employers and the documents. In fact, all of their work was a Ethiopian Employers Federation to promote very valuable resource.” disability management among their members.

One of the reference documents the ILO “We look at how disability management can used was the Canadian Code of Practice for be customized to suit the country’s level of Disability Management. It was not only development,” says Murray. “We provide the first such code in Canada, it was the first support to employers’ organizations in in the world. The code provides practical promoting the concept.” guidelines, key criteria and outcome measures for implementing sound, activity- The ILO’s approach to disability management based disability management. It served the is somewhat different than the NIDMAR ILO as part of the basis for development of approach, as they focus on recruitment as the international code. well as job retention and return to work. “This is where a huge need is,” says Murray. FULFILLING THE VISION

IFDM HISTORY AND PURPOSE INTERNATIONAL FORUM ON DISABILITY MANAGEMENT

CANADA 2002

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The International Forum on Disability “ This is the event where views from around the world will Management started with a vision: to gather be heard about the social and economic forces shaping representatives of stakeholders in disability management from all over the world, in order innovation and leading edge disability management to assemble global perspectives on consensus- practice today.” based best practices, cutting-edge research IFDM Labour Co-Chair Brian Payne and successful disability management policies and programs. “ The forum will allow us to find out not only what is NIDMAR organized the first IFDM which took working in the international community to tackle the place in Vancouver, BC in May 2002, under the theme “Work Retention Strategies in a economic and social cost of disability, but it provides us Global Society.” Four hundred delegates from with a stage to share what is succeeding in Canada and 10 countries attended. to allow other nations to benefit from our research and Opening plenary speakers Lieutenant Governor Iona Campagnola, Canadian Federal Minister experience.” IFDM Employer Co-Chair Steve Hill of Labour Claudette Bradshaw, and Federal Minister of Labour and Social Affairs for Germany Walter Riester set the tone for “ The forum placed the issue of disability management the event. firmly on the international agenda of a number of coun- The forum offered 24 sessions, and included tries. The event was an important milestone in the estab- Canada’s second National Awards of Excellence in Disability Management lishment of consensus-based disability management as ceremony – an award program developed by the approach of choice across a range of jurisdictions.” NIDMAR and the federal government. Donal McAnaney, Director of Research and Innovation, Rehab Group, Ireland, and program director of Rehabilitation Studies, University College of Dublin NIDMAR ANNUAL REPORT 2004

INTERNATIONAL FORUM ON DISABILITY MANAGEMENT

THE NETHERLANDS 2004 AMSTERDAM

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The second IFDM took place in Maastricht, “ Disability Management means making optimum use of The Netherlands in September 2004. Organized by TNO Work and Employment people at work and their potential, developing a positive and the Commissie Werkend Perspectief company culture, managing human resources and (National Committee Work Perspectives), the conference offered nearly 40 sessions on a organizing tasks and responsibilities. It is managing specific wide range of DM-related topics. Minister of attention needed to rediscover and take benefit from the Social Affairs and Employment A.J. de Geus called it “an integral part of the Dutch employability of employees with partial occupational presidency of the European Union during the disabilities.” second half of 2004. It fits very well in the A.J. de Geus, Minister of Social Affairs and Employment, The Netherlands presidency programme theme ‘A Social Europe, Responsive to Change.’”

The conference included senior representa- Participants from 28 countries offered leading tives from five major European countries edge models, innovative research and a including the Minister of Labour from number of other topics of major interest to Ireland, the member of parliament responsible all stakeholders who reflected the entire for disability issues for the government of spectrum of disabilities and the contemporary Germany as well as the Minister of Labour workplace. for the State of Queensland, Australia which will be hosting the 3rd IFDM in 2006. In addition, senior government representatives attended from Canada, the European Commission in Brussels and the International Labour Organization in Geneva, Switzerland. FULFILLING THE VISION

FUTURE INTERNATIONAL FORUMS ON DISABILITY MANAGEMENT

AUSTRALIA 2006 BRISBANE

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The third IFDM will be in Brisbane, Australia • addressing workers with chronic condi- • encouraging partnerships to promote in October 2006, hosted by the Centre of tions who are at risk of falling out of return to work/hiring of people with National Research on Disability and employment; disabilities; and Rehabilitation Medicine (CONROD) at The • employers to hire people with disabilities; • applied research into key areas. University of Queensland and Griffith • workplace interventions to prevent aggra- University. Identifying Solutions vation of injuries/onset of secondary “CONROD sees the forums as a potent force injuries; and On a global level, compensation and social to develop strategies for addressing issues security systems face a range of issues that • applied research into key areas. surrounding the return and access to sustain- impact on the human and economic cost of able employment for those persons sustaining injury and disability. This theme examines Enabling Opportunities a serious injury or disability”, says Dr. Graham solutions to some of these issues, many of Hughes, AM (Member of the Order of Creating environments which result in better which are barriers, and include: Australia), Chair of CONROD’s Board of reintegration of injured workers in work- • aging workforces; Management. places and more employment opportunities for people with disabilities requires effective • workplace inaccessibility; The 3rd IFDM is entitled “Disability responses from governments, organizations, Management – Working for the Long-Term” • addressing disabling silos; agencies and service providers. This theme and will consist of four themes: explores opportunities to create such • disincentives to work; Preventing Disability environments. Particular issues include: • employer incentives to hire people Prevention of disability encompasses a range • innovative policy responses and benefit with disabilities; of different areas. This theme includes systems; • role of key players such as doctors; policies, strategies and initiatives that • examining interactions between workers’ encourage: • negative attitudes of key stakeholders; compensation and social security systems; • early intervention at the workplace to • impact of mental health issues on • assistive technology; prevent injury and disability; vocational capacity; and • encouraging greater employer and labour • applied research into key areas. involvement; NIDMAR ANNUAL REPORT 2004

FUTURE INTERNATIONAL FORUMS ON DISABILITY MANAGEMENT

GERMANY 2008 BERLIN

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Sustaining Results The fourth IFDM will be held in 2008, in “We expect it to be a marketplace for Berlin, Germany, organized by the Federal exchanging global experiences among stake- Durability of return to work outcomes and job Association of the German Insurers Against holders, and a stage for enterprises presenting placements following injury and disability are Work Accidents and Occupational Diseases their best practice models to the international key issues for workers’ compensation, social together with the German Ministry of Health community. As well, it is a track for speeding security and motor accident insurance and Social Security. up the worldwide movement of disability systems. This theme is intended to look at management, and a cradle for profiling the innovative policies, strategies and practices The German enthusiasm to host the forum European access, after the IFDM 2004 in that encourage durable vocational outcomes is not surprising. The International Labour Maastricht, Netherlands.” in areas such as assessment, benefit struc- Organization’s Code of practice on managing tures, mental health conditions and career disability in the workplace was adopted into The forums speed worldwide disability development approaches. German law in 2004, for example. management by raising awareness that the concept makes sense, both socially and “The German WCB has practiced disability economically. “Workplace disability manage- management for decades,” says Dr. Joachim ment is a good example that ‘social’ and Breuer, director general of the Federation ‘economic’ are not contradictory aims, but of German Workers’ Compensation Boards a condition of each other,” says Dr. Hartmut (HVBG). “In fact, the IFDM 2008 could be Haines, of the German Ministry of Health titled ‘Coming home.’” and Social Security. “Workplace disability Germany also has a long history with NIDMAR, management is therefore pursued by intelligent and the German ministry of social security people, for both social and economic reasons.” has supported the Canadian activities from The IFDM in Germany will build on the the very beginning. “We are especially progress made in the forums that preceded pleased to be holding the IFDM here," says it. “IFDM 2006 in Australia will help prove Dr. Friedrich Mehrhoff, head of the department the economic and social benefit of disability of rehabilitation and international relations management,” says Mehrhoff. “We plan to for the HVBG. catch that baton in 2008 and run with it.” FULFILLING THE VISION

DIRECTORY & ACKNOWLEDGEMENTS

During our 10th anniversary year, we note with great sadness that we lost one of our founding pioneers, Sven Fredrickson.

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Sven was a pioneer in our “return to work” of Rights and Freedoms and it was this kind Mike Carleton, Appeal Commissioner, initiative. Following honours graduation as a of pioneer work from Sven and others across Workers Compensation Appeal Division, forest engineer from the University of British Canada that ultimately resulted in the Workers Compensation Board of British Columbia, he spent many years as a faller, constitutional equality provision, Section 15 Columbia following in his father’s footsteps, for of the Charter of Rights and Freedoms. He Warren Edmondson, Chairperson, MacMillan Bloedel Sproat Lake Division. A believed in the value of every individual. Canada Industrial Relations Board severe industrial accident in 1974 confined He believed workers who were injured Trevor James, Vice President him to a wheelchair whereby Sven then and disabled could continue to make a Human Resources, Canfor Company devoted the next 30 years of his life to the contribution in the world of work and to the Andrew King, National Health, Safety ideas and values which have made NIDMAR community in which they lived. and Environment Coordinator, United so successful. From the outset, Sven under- As we look back on the life of Sven Steelworkers Canadian National Office stood the underlying value of work. He under- Fredrickson we remember the many abilities stood it brought self respect and dignity to Henry Nedergard, City of Port Alberni of this remarkable man. He was a founder of every human being. His advocacy for the Ken Neumann, Canadian National Director, NIDMAR, a leader in the field of return right of every injured worker to return to work United Steelworkers to work, and a person who made a lasting was an essential ingredient in what was later Jerri New, National President, Canadian contribution to his community, his country to become NIDMAR. Sven’s determination to Office and Professional Employees Union and an impact felt around the world. see that workers who had been injured and David Vickers, Justice, Supreme Court disabled continued to work and contribute In addition, his many endeavours to support of British Columbia to their families and communities made physical access initiatives in the community Muriel Westmorland, MHSc, Associate him an early leader in the disability rights where he lived most of his life, Port Alberni, Professor, School of Rehabilitation Science, movement without whom there might never will be forever appreciated. As this initiative McMaster University have been a successful NIDMAR moves forward, his wisdom, guidance and Hassan Yussuff, Executive Vice-President, personal commitment will be greatly missed. Sven was a charter executive member of the Canadian Labour Congress group of injured workers that incorporated Cynthia Zejdlik, Rehabilitation Consultant, the Disabled Forestry Workers Foundation of British Columbia Rehabilitation Foundation British Columbia. His energy and enthusiasm was at the root of that group’s first success, Co-chairs Current IDMSC Co-Chairs the production and national broadcasting in 1987 of the TV documentary, Every 12 Brian Payne, President, Communications, Joachim Breuer, Germany Seconds (referring to the number of times Energy and Paperworkers Union of Canada Brian Payne, Canada there were industrial accidents in Canada). Mike Rushby, Vice President Steve Hill, USA Human Resources, Weyerhaeuser Company As we look back on the life of this exceptional • • • Canadian, we see him not only as a pioneer Sharon Brintnell, Chair, in our work at NIDMAR but in all respects a Board Members Certification Council pioneer in the disability rights movement. Viateur Camiré, Vice President Human Ralph McGinn, Chair, His advocacy predated our Canadian Charter Resources, Abitibi Consolidated Inc. Global Audit Commission NIDMAR ANNUAL REPORT 2004

DIRECTORY & ACKNOWLEDGEMENTS

The Institute is an endeavour whose values goals and objectives are shared by many individuals around the world. We would like to use this opportunity to recognize some of those whose contributions over the past ten years have been invaluable to our collective success (listed in alphabetical order). With the many initiatives that have taken place over the past 10+ years, we regret any omissions that we may have made to the following list of individuals.

Doug Alley Albert Cecutti Earl Foxcroft Suzanne Hill Fred MacFarlane Norbert Neumann Kamla Anantram Chris Christodoulou Bill Fraser Paul Holyoke Pearl Mackay-Blake Joyce Nicholls David Anderson Glen Clark Lex Frieden Julie Huff Ellen MacKenzie Mathilde Niehaus Linda Angove Patti Coates Marianne Frkovic Graham Hughes Nicola Franz Nijhuis Don Avison James Collins Jane Fulton Goran Hultin MacNaughton Martha Nixon Mansel Aylward Garry Corbett Ken Fung Steve Hunt Steve Mantis Linda Nkemdirim Mark Baaken Brian Corcoran Phyllis Gabriel Mark Hutzler Allan Markin Jean Jacques Jill Balfour Audrey Cormack Donald Galvin Norman Hursh Joan Mason Noreau p 26 Peter Bamford Don Cott Norman Garcia Jane Hutton Suzanne Massie Denise Norman Michael Barluk Wayne Coulson Hana Gartner Nelson Ireland Glen Matheson Susan O’Donnell Jurgen Becker John Cowell Neil Gavigan Jeff Irving Marcel Matteau Barry O’Neill Myriam Bédard David Cox Bill Gaynor Samir Istanbuli Don Mazankowski Miriam Olney Nick Bellamy Cameron Crawford Ken Georgetti Charles Jago Donal McAnaney Melanie Panitch Margaret Marg Creen Tom Getzie Gerard Janssen Scott McCloy Jean-Claude Parrot Bencharski Jim Curcio Helmut Giesbrecht Patricia Janzen Bernie McCourt Frank Pasacreta Dave Bennett Jeff Curtis Tony Gilbert Angela Kaemmerling Cameron McCullagh Susan Patterson- Nan Bennett Louis Damphousse Ida Goodreau Harald Kaiser John McKennirey Gulka Neil Bennett Doug Daniels Robin Goodrich Carol Keane Jack McLeman Deborah Payment Margaret Biggs Marcel Danis Kathy Gomez Linda Kelly Tom McLeod Jackie Pement Gary Birch Nick DeCarlo Nancy Gowan Kate Kemp Gary McPherson Claudette Perron Jack Blaney Bob De Clark John Grace Elaine Kirschner Ian McRae Paul Petrie Dennis Blatchford Sandi de Domenico Lynda Grant Donna Klaiman Ken McRae Pierre Pettigrew Max Blouw Mike de Girolamo Richard Grasse Erich Knuelle John McWhinnie Pim Piek Cindy Bobowik Edwin de Vos Daphne Gray Grant Ann Krauseneck John Meagher Debra Poff Terry Bogyo Peter Dewis Ian Green Greg Krohm Marian Meagher Frank Pot Patricia Boucher Randy Dickinson Scott Green Michel Lacerte Ajit Mehat Corinne Prince- St-Amand Eric Boyd Adrian Dix Debra Greig Jim Lahey Friedrich Mehrhoff Tom Proszowski Claudette Bradshaw Lloyd Doidge Manjit Grewal Jerry Lampert Neil Menard Victor Rabinovitch Patty Brady Lee Doney Horst Guenther Jean Landry Janice Mende Bob Ransom Heinz Breidenbach Alice Downing Mary Guise Joy Langan Jim Messer Carl Raskin Skip Brooks Joanne Duchastel Dave Haggard Trudy Langthorne Tony Middlebrook Ruth Raymond David Brown Rob Duncan Anne Marie Hahn Stig Larssen Vincent Miele Gene Reardon Linda Brown Dianne Dyck Hartmut Haines Peter Lawless Dan Miller Steve Reid Graham Bruce Bill Dyer Philip Halkett Peter Lawrie Geraldine Milligan Femke Reijenga Dieter Brunsch Kathy Eccles Sharon Halkett Gilles Leblanc Pete Milliken Catherine Rellinger Susanne Bruyère Miriam Edelson Bruce Halliday Nancy Lee Debra Mills Joy Reymond Bob Bucher Jutta Eich Leanne Hamm Pierre Lépine Leah Milton Lise Ricard Nicholas Buys Kent Elliott Mike Hancock Doug Lesire David Mitchell Sylvia Riessner Mary Cameron Ken Emmons Derek Hanebury Dan Letourneau Eric Mitterndorfer Walter Riester Iona Campagnolo Charlotte Euverman Colleen Hanley Sylvan-Yves Longval David Moorhouse Aleid Ringelberg Craig Campbell Bill Falconer Mike Harcourt Marian Lucas Lane Rochelle Morandini Susan Ring Gordon Campbell Paul Farnan Henry Harder Paul Luke Glenn Morton Marcia Rioux Mike Cannings Sid Fattedad Lyle Hargrove Bruce Lund Cindy Moser Jim Ritchie Pat Captain Robin Fisher Beverly Harris James Lunney Sheila Mossman Denyse Robillard Darsi Carico Maryantonett Cecutti Johan Maas Barbara Murray Gavin Robins Joel Carr Flumian Norman Haw Gloria Macarenko Luc Nadon Debra Robinson Mike Carter Brent Foote Mary Hawkins Lawrence MacAulay Gerri Nakonechny Daryl Rock Michael Catchpole Tom Fournier Steve Hill Glen MacDonald Jenni Neary FULFILLING THE VISION

DIRECTORY & ACKNOWLEDGEMENTS

Jay Rodgers Brigitte van Lierop Founding Sponsors BC Ministry King. Chapman University Valerie Royle Wolfgang Vogt Abitibi of Advanced & Broussard, Inc. of Cincinnati Wayne Samuelson Les Waldie Consolidated Inc. Education (USA) University of Karn Sandy Cathy Walker BC Rehabilitation BC Ministry of Skills Labour Council Maastricht (the Development and of NSW (Australia) Netherlands) Abdou Saouab Pete Walker Foundation Labour Mike Satterfield Clive Walton Canadian Forest McGill University University Products Limited Boston University of Manitoba Dave Schaub George Watts McMaster University Coulson Group Hans-Martin Schian Neil Weatherston Accreditation of Ministry of Labour University of of Companies Rehabilitation Northern British Hans Schmidt Hartmut Weber and Social Affairs, Canadian Pacific Facilities Government of Columbia Richard Schon Falkensammer Railway Cornell University Germany University of Bev Webster H. C. V. Schrama Falconbridge Ltd. Trier (Germany) John Weir Canadian Mohawk College Andy Scott Forest Renewal Autoworkers Union Motor Accident Washington p 27 Liz Scott Norbert Weis British Columbia Canadian Insurance Business Group Joan Westland Susan Scotti Government Labour Congress Commission on Health Dan Seguin Dominica Whelan of Canada Canadian of Australia Workers Robert (Bob) White Pierre Séguin Government Paraplegic New Brunswick Compensation Rob Seljak Lynda White of Germany Association Premier’s Council Board of Manitoba John Wickett Insurance Gisela Semmt Canadian on the Status of Workplace Health, Corporation of British Frances Share Ron Wickstrom Office and Disabled Persons Safety and Columbia Compensation Jean Sherrell Terry Wiens Professional Noranda Inc. Norske Canada Commission of Don Shrey Bill Wilkerson Employees Union North Island College Pacific Blue Cross New Brunswick Moe Sihota Blake Williams Centre of Ontario Federation TimberWest Workplace Health, Ernest Skakun Jim Wilson National Research of Labour Forest Ltd. on Disability and Safety and Ray Smith Susan Wirtz Prince George & Weyerhaeuser Rehabilitation Compensation Deb Wood District Labour Bob Snashall Canada ltd. Medicine (Australia) Commission of Caroline Workman Council Newfoundland Tom Snell Workers Comcare Australia Guenther Sokoll Garry Wouters Compensation Public Service and Labrador Commonwealth Wayne Wouters Board of Alberta Alliance of Canada Juan Somavia of Australia Robert Sorensen Glen Wright Workers Pulp and Paper Communications, Annalee Yassi Compensation Board Workers of Canada Ian St. Claire Energy and Institute Staff of British Columbia Rehab Group Meryl Stanton Dawn Yeager Paperworkers Wolfgang Workplace Safety (Ireland) Roger Stanyer Adam H. Union of Canada Zimmermann, Zimmerman & Insurance Board of Roeher Institute Executive Director Tom Stephens Ontario Global Business Paula Stewart and Economic Royal Bank Joyce Gravelle, of Canada Larry Stoffman Roundtable on Assistant Executive Addiction and The Institute for Director Gabriele Stoikov Participating Mental Health Research and Heather Persons, Terry Sullivan Supporters Griffith University Rehabilitation (USA) Curriculum Brent Sutton Accident (Australia) TNO Work and Coordinator Daniel Tardif Compensation Hauptverband Employment Thelma Thomson, Ali Taqi Commission der gewerblichen United Food and Accounting Gilles Thériault (New Zealand) Berufsgenossenchaft Commercial Workers Melodee Halko, Gisela Theurer Alberta Federation en (Germany) International Union Education and Sales of Labour Claire Thifault- Health Care United Steelworkers Coordinator Poisson Alliance of Motion Corporation of of America Sylvie Miron, Picture & Television St. John’s Mark Thompson University Executive Assistant, Producers (Canada) Patricia Thornton Horwath (NSW) Pty of Alberta Eastern Canadian Bank of Montreal Limited (Australia) Office George Tilley University of Andrew Treusch Baylor School of IAM Cares / Boeing British Columbia Gilliam Trumper Medicine (USA) International Labour Deborah Tunis BC Federation Organization Walter Uegama of Labour (Switzerland) Wouter van Ginkel CEP 525m HP www.nidmar.ca