Spam: History, Perceptions, Solutions
Spam: History, Perceptions, Solutions Report written by Geneviève Reed and submitted to Industry Canada, Office of Consumer Affairs 2004 Spam: History, Perceptions and Solutions OPTION CONSOMMATEURS MISSION Option consommateurs is a nonprofit association whose mission is to defend and promote consumers’ rights by assisting them both individually and collectively, by providing them with information, and by advocating on their behalf to decision-makers. HISTORY The association has existed since 1983. In 1999, it merged with the Association des consommateurs du Québec (ACQ), an organization with a 50-year history and a mission similar to that of Option consommateurs. PRINCIPAL ACTIVITIES Option consommateurs’s staff of 20 are grouped into four departments: the Budgeting Department, the Legal Affairs Department, the Media Relations Department, and the Research and Representation Department. Over the years, Option consommateurs has developed expertise in the areas of financial services, health, agri-food, energy, travel, access to justice, trade practices, indebtedness, and protection of privacy. Each year, we reach 7,000–10,000 consumers directly and many more through our extensive media coverage. We participate in working groups and sit on boards of directors, carry out large-scale projects with important partners, and produce research reports, policy papers, buyer’s guides, and a consumer information and action magazine called Consommation. MEMBERSHIP Option consommateurs pursues a variety of activities aimed at making change, including research, class-action lawsuits, and lobbying of public- and private-sector bodies. You can help us do more for you by becoming a member of Option consommateurs at www.option-consommateurs.org. Report by Option consommateurs, 2004 ii Spam: History, Perceptions and Solutions ACKNOWLEDGMENTS This research report was written by Geneviève Reed, Director of Research and Representation, Option consommateurs, with the support of Annie Hudon, attorney, for the legislative analysis section.
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