What we do… Established in 1967, the British Vehicle Rental & Leasing Association (BVRLA) is the UK trade body for companies engaged in vehicle rental and leasing. BVRLA membership provides a quality assurance benchmark, reassuring customers that the company they are dealing with adheres to the highest standards of professionalism and fairness. The association achieves this by maintaining industry standards and Who we are… regulatory compliance via its mandatory codes of conduct, inspection programme Gerry Keaney Chief Executive Jay Parmar Director of Policy & Membership and conciliation service. To support this Kate McLaren Secretary to the Chief Executive Greg Theaker Membership Manager work, the BVRLA shares information

Bharti Ladwa Management Accountant Adam Holt Compliance & Governance Executive and promotes best practice through its extensive range of training and events. Melanie Richardson Accounts Assistant Diane Alexander Compliance & Membership Co-ordinator On behalf of its 900+ members, the BVRLA Toby Poston Director of Communications & External Relations Robert Burford CRM Data Manager works with governments, public sector Phil Garthside Research & Insight Manager Patrick Cusworth Senior Policy Advisor agencies, industry associations and key business influencers across a wide range of Andrea Davies Media Relations & Communications Manager Amanda Brandon Legal & Policy Executive road transport, environmental, taxation, Tamsin Stuczynska Marketing & Communications Executive Sallie Catchpole Conciliation Service Manager technology and finance-related issues.

Nora Leggett Director of Member Services Rick Connors Conciliation Service Officer BVRLA members are responsible for a Fran Hampson Events Manager Stephen Dix Conciliation Service Officer combined fleet of almost five million cars, vans and trucks, supporting around 317,000 Duncan McMillan Learning & Development Professional Sarah Philp Conciliation Service Officer jobs and contributing nearly £25bn to the 2 Laura Birdsey Member Services Executive Mairead Sullivan Conciliation Service Officer economy each year. The Committee of Management The Committee of Management is the BVRLA’s board of directors, responsible for strategic direction and policy as well as ensuring that the association is run on a sound financial basis.

What we do… Matt Dyer Simon Oliphant Chairman Vice Chairman Brian Back BVRLA Honorary Treasurer With more than 20 years’ industry Simon began his career in vehicle experience Matt Dyer, Managing leasing and fleet management Freddie Aldous BVRLA Honorary Life President Director of LeasePlan UK is over 33 years ago. In 1988 he joined responsible for a business with Hitachi Credit (UK) Ltd where he Benoit Dilly Arval UK £150m turnover, £2bn assets and was responsible for growing their Brian Swallow Enterprise Rent-A-Car 500 people. UK vehicle leasing operations from a handful of cars to a FN50 Top David Hosking Tusker LeasePlan UK serves a broad 10 company which now operates customer base including David Rowlands Hertz UK more than 70,000 vehicles. corporate, public sector, SME and Gary Smith Group UK a growing retail presence. In 2000 Simon was appointed as Chief Executive Officer and Jon Lawes Hitachi Capital Vehicle Solutions Matt has fulfilled several senior Chairman of Hitachi Capital roles for LeasePlan, including Khaled Shahbo Enterprise Rent-A-Car Vehicle Solutions Ltd. He was also Commercial Director and Managing appointed as Board member of Nina Bell UK Director of LeasePlan International; Hitachi Capital (UK) plc. he has a strong record in delivering Peter Cakebread Marshall Leasing commercial growth and strategic In April 2015 Simon become Peter Grime Miles & Miles change. Matt has also worked Head of Hitachi Capital Vehicle abroad in Belgium and The Solutions Strategy Division and Tim Buchan Zenith Netherlands and has a significant was appointed as a Corporate Tim Porter track record in global business. Officer of Hitachi Capital Corporation (Japan). He is now Alphabet (GB) Ltd Prior to joining LeasePlan in 1996, Nick Brownrigg responsible for expanding Matt held management roles Hitachi’s vehicle leasing and fleet Peter Collins MAN Financial Services Plc at Mobil Oil in both sales and management operations globally. procurement and has also worked Ian Tilbrook Volkswagen Financial Services for Hewlett Packard. 3 Chief Executive’s Foreword

During 2017, we have been continuing to work advisory work to be much more tailored to the needs of with members to build more customer-focused our individual membership sectors. equity into the BVRLA brand; differentiating a BVRLA member from a non-member, supporting BVRLA membership passed the 925 mark in 2017, a year members’ product offering and giving confidence that saw members’ total fleet size approach five million to consumers. vehicles. The range of organisations and business models we represent and the vehicles being managed is wider In 2015 it was all about writing and deploying than ever. As in previous years, the past twelve months the Code of Conduct. During 2016 we have seen us scaling up our operations to meet the needs built upon that work, embedding of our growing and increasingly diverse membership. the Code and implementing a governance process to raise We have continued to apply these resources to the standards. 2017 has been priorities set; campaigning on behalf of the vehicle rental focussed around refining and leasing industry; keeping members informed and our communications, advised; helping to raise standards; and nurturing the services, support, reputation of our vital sector. regulatory and This Annual Review provides some insight into what the association has delivered this past year. Our new e-learning platform is already helping us to address some of these priorities. It is bringing affordable and convenient compliance training to members across a range of topics, including fraud avoidance, treating customers fairly, safeguarding the vulnerable and data protection.

4 Going forward, these modules, alongside other The BVRLA continued to provide a diverse suite equipped range of rooms for committees, training, BVRLA learning & development opportunities, will of member events, ranging from our ever-popular presentations and meetings. There will also be be co-ordinated with the association’s governance expert forums to our flagship Fleet Technology and significant investment moving forward into 2018 and compliance programme, enabling us to react Industry Outlook conferences. as we look to address internal requirements in to any emerging trends or compliance issues. Our communications and external representation inspections team really hit its stride this year, visiting We also introduced some brand-new events, for lobbying activity. more than 400-member sites and branches. Next including our ground-breaking Urban Mobility year we will be looking to improve the quality and Forum held at London City Hall in March, our CEO Other priorities have left little opportunity to focus depth of reporting that members get from these Forum in Birmingham and our Leasing Broker Forum on the association’s previous achievements, so it visits to further support them with compliance and held in Twickenham. was all the more special to spend an evening with customer care. so many past and present industry stalwarts at our This year’s events calendar concludes with our Annual Dinner last March. We were able to reflect It has been another year of growth for the BVRLA Annual Parliamentary Reception at the House on some key highlights from the last half-century, Conciliation Service, which has resolved around of Commons, the culmination of what has been and were lucky enough to have many of the leading 3,000 rental and leasing disputes between members a very busy and productive year of policymaker protagonists in the room. Such occasions help put and their customers across the UK and Europe. and stakeholder engagement. The BVRLA and its our industry’s present-day challenges in perspective As with our site visits, these interactions give us a members have sat down with more MPs, Ministers and show what can be achieved when a group of vital insight into any potential customer service or and policymakers than ever this year and this normally competitive businesses pull together in compliance issues that we can then feed back into activity will grow in 2018 as we get to grips with attaining common goals. our training and governance support. an unprecedented breadth of increasingly regional policy issues. Looking back over the last twelve months I can see The association has also been providing valuable that this same spirit and determination is just as industry insight through its regular Leasing, As expected, our lobbying and campaigning has evident in 2017 as it was back in 1967. Leasing Broker, Operator and Fleet been mirrored by our PR and media relations Technology market surveys. To support our policy efforts. Across the communications spectrum, 2017 To finish, I must say that it has been a privilege to and PR activities we have also invested in some saw records broken for media coverage, web traffic lead the BVRLA through its 50th year of representing authoritative and timely research on topics ranging and social media engagement. the vehicle rental and leasing sector. The association from fleet air quality and the company car market to is well set for the next fifty years and we remain at This year has also seen investment made in office our members’ service. mobility credits and the best way of managing the space and equipment and we look forward to transition from diesel to electric vehicles. welcoming many more members to our offices next Gerry Keaney, Chief Executive. year, hosting you with a more expansive and well-

5 Chairman’s Comment

For years road transport has been something that dominated media headlines and risen up the agendas of business leaders, the general public and many both the Government and regulators. policymakers have taken for granted. It has run quietly and efficiently in the background, Of course, these are not the only challenges that the underpinning many aspects of our economy and vehicle rental and leasing sector has to deal with. our society, largely unnoticed. Amidst this fast-moving, media and policy activity, the BVRLA is plotting the industry’s course towards a fairer Not anymore. motoring tax regime, a competitive model for sharing and monetising connected vehicle data and a sustainable 2017 has seen our particular part of it market for electric vehicles. well and truly enter the limelight, and not always for positive reasons. We know that our sector has an important role to play The ‘demonization’ of diesel, in driving UK plc through these topics as well as the a spotlight on motor uncertainty around Brexit. finance and questions about vehicle rental When it comes to all of these issues, BVRLA members security have all are not the only constituents with ‘skin in the game’. These challenges are in the media and political spotlight because they represent a threat or business opportunity to almost every industry, politician or citizen in the UK. In a nutshell, the association is having to talk to more people, about more things, than ever before. As well as pounding the streets of Whitehall and collaborating with its counterparts across the automotive

6 industry, the BVRLA has been meeting with local determined to do more in deterring and defeating data for some of our research, participating in one authorities, talking to environmental campaigners this threat. of our workshops or committees, or just letting and working with influential business organisations us know about something that is affecting your and think-tanks. By focussing on higher standards, a stronger business, these contributions are vital. governance regime and a wider and more Tackling these issues does not come easy, and, accessible training portfolio, the BVRLA is working We thank you for this support and look in many cases, the achievement comes from hard to demonstrate that its members are not forward to working with you in 2018. persuading policymakers, regulators or parts of the only compliant with motor finance or consumer supply chain not to do things or to encourage them regulations, but are setting benchmarks for the to tackle them in a different way. wider industry. Against this backdrop, I am pleased to report that The association continues to assemble more allies the BVRLA is making good progress. as it promotes the vehicle and rental industry’s immense influence as a buyer and operator of By pulling together a range of industry data and the cleanest and most technologically advanced commissioning some ground-breaking research, vehicles. There is a growing acceptance of its it is promoting the importance of clean, modern central role within this exciting shift to a world of diesel vehicles, and the need to ensure a managed, connected, autonomous and electrified transport. consistent and imaginative approach to emission- We are building up an increasing evidence base that free urban transport. In the cities that are most shows policymakers must intervene to support this affected, the association is helping bring members, change with a fairer tax regime and set of data- businesses and policymakers face to face so that sharing regulations. they can address specific local challenges. I can assure you that the BVRLA is working across all An unprecedented level of engagement with of these diverse work streams in the sector’s best government and law enforcement organisations interests. has seen the BVRLA take a proactive approach in the aftermath of a horrific series of car, van and The very nature and scale of the issues being truck rental-based terrorist attacks. By sharing addressed means that the association needs all our Matt Dyer, BVRLA Chairman best practice and intelligence the rental industry is support more than ever. Whether you are supplying and Managing Director of LeasePlan UK.

7 Members’ Views

The 2017 Annual Members Survey canvassed the opinions of over 4,000 individuals from across all sectors of membership to gain valuable insight into members’ views. These views and opinions enable the BVRLA to understand members’ priorities, which informs where the association’s resources and services should be focussed in the year ahead.

EVERYBODY AT THE BVRLA IS EXTREMELY FRIENDLY, KNOWLEDGEABLE AND HELPFUL. 8 The important issues What members consider to be the TOP 5 policy areas for the BVRLA to focus on in 2018:

The value of membership 63% Brexit & Economy What members consider to be the TOP 5 most important benefits of membership: 1. Status and Credibility 58% Regulation 2. Information and Advice 3. Voice of the Industry 4. Conciliation Service 43% Vehicle Technology 5. Training & Events

40% Environmental issues 84% 85% are satisfied say that the BVRLA with the BVRLA is easy to deal with 34% Taxation

would recommend say the BVRLA offers 74% the BVRLA 73% good value for money

9

10 Member Committees

The BVRLA hosts regular committee meetings with each of its four core member categories: Commercial Vehicle, Leasing Broker, Leasing & Fleet Management, and Rental. These committees play a vital role in helping the association to prioritise its efforts and allocate its resources. Chaired by a member, each committee brings together a cross-section of members from different sectors of the industry, representing large, medium and small businesses. The meetings provide an opportunity for members to ensure that the association is aware of any issues, areas of concern or emerging developments affecting their sector. Working with their colleagues at the BVRLA, committee members address a wide range of operational, regulatory and technical issues and help to steer the association’s training, events, research, policy and communications activities. The BVRLA also hosts two regular subject-driven committees who focus solely on issues relating to ‘Technical & Operational Management’ and ‘Residual Value & Remarketing’. Each committee is held three or four times a year at the BVRLA offices in Amersham, Buckinghamshire.

Members wanting to participate in Members can propose an agenda item any of the committees should contact by contacting committee administrator BVRLA Director of Policy & Membership, and BVRLA Legal & Policy Executive, Jay Parmar. Amanda Brandon. [email protected] [email protected] 01494 545706 01494 545701

11 MEMBERS: Andrew Morley Prohire Plc Andy Hill Commercial Vehicle Committee Lex Autolease Charles Starr Close Brothers Bolstered by a growing membership that the government needs to focus Commercial Vehicle Solutions that has almost reached 100-mark, attempts to reduce diesel usage the BVRLA CV Committee’s work on the car market, where there are Dave Adderley Enterprise Flex-e-Rent was dominated by three key themes affordable and useable ultra-low this year – air quality, road safety emission alternatives. The majority Dominic Hutchinson and counter terrorism. of commercial operators still have Hitachi Capital Commercial Vehicle no viable alternative to diesel. Ian Martin International and national standards BT Fleet Ltd like the Euro emissions and Operator Together with our colleagues at the James Rafferty Licensing regimes underpin the safe RHA and FTA we have also raised T.O.M. Vehicle Rental and sustainable operation of goods our concerns about TfL’s attempts vehicles. Local and variable standards to introduce its own road safety Keith Atkins will damage the competitiveness and standards, plans that could create Fraikin Ltd efficiency of fleet operators and will huge uncertainty for operators Mark Gallimore often fail to deliver the desired local about which vehicles to invest in. Essential Fleet Services safety and environmental benefits. Matt Cranny 2017 has also seen our industry forge ARI Fleet We have pushed for the government ever closer links with law enforcement and local authorities to provide a organisations in responding to the Nigel Martin national framework and consistent recent spate of van and truck rental Plc approach to Clean Air Zones and attacks. By sharing information and Paul Winter other air quality measures, ensuring best practice we hope to deter and Turner Hire Drive that members can continue to prevent similar atrocities. Peter Collins provide the right vehicles at the MAN Financial Services plc right time in the right locations. Peter Collins Recent research commissioned on Committee Chairman and Philip Moon % our behalf by the BVRLA, has shown Chief Executive Officer, DAF Trucks 4 MAN Financial Services PLC Ryan Long growth Zenith in CV members’ combined Stuart Russell Europcar UK Ltd fleet size during 2017 12 MEMBERS: Alan Carreras Bridle Vehicle Leasing Andy Chatwin ALD Automotive Chris Swallow Hitachi Capital Vehicle Solutions Ltd Leasing Broker Committee David Snarr Ogilvie Fleet Ltd Graham Conway Leasing brokers are playing an plate, embracing the new BVRLA Alphabet (GB) Ltd increasingly important role, inspection regime, taking part responsible for a growing share in our workshops and webinars Graham Prince Neva Consultants Plc of the motor finance market and and providing input and feedback BVRLA membership. through a host of other channels. Jane Pocock Vansdirect Ltd One of our biggest responsibilities Leasing Brokers have really Martin Brown on the Leasing Broker Committee made their presence felt in the Fleet Alliance is to ensure that this growth is association this year, which has Nigel Brain sustainable, and the big priority here seen the launch of our new Leasing Options Ltd is compliance. Our sector is under E-Training platform, Leasing Broker more scrutiny than ever and it is Forum and newsletter. Paul Fagan vital that we work closely with the AFL Ltd FCA, the BVRLA and its inspection There is plenty more to do in 2018, Paul Parkinson partners to continually demonstrate when we must focus on meeting the Synergy Automotive Ltd that we are meeting and surpassing challenge of complying with ever- Rod Lloyd regulatory standards. tighter FCA rules and the incoming Low Cost Vans GDPR regulation. Brokers will also I am delighted to say that my have a big role to play in helping the Spencer Blake colleagues on the committee and leasing industry address customer Wessex Fleet Solutions across the wider membership concerns around air quality and Stephen Greenstreet have really stepped up to the connected vehicles. Greenfleets Ltd Steve Cocks Lex Vehicle Leasing Spencer Blake Committee Chairman and Todd Williams % Director, Wessex Fleet Arval UK Ltd 10 Tom Brewer growth in the number LeasePlan UK Ltd of vehicles on BVRLA Tony Flood Benchmark Leasing Ltd leasing broker fleet in 1st half of 2017 13 Leasing & Fleet Management Committee MEMBERS: Aled Williams The BVRLA now represents 110 to Salary Sacrifice rules, Vehicle Excise Days Contract Hire leasing and fleet management Duty, VAT disallowance and company companies, who operate in a growth car tax. An increasing part of this David Hosking Tusker Ltd market being led by demand for debate relates to the future of diesel vans and personal contracts. vehicles and we have commissioned Guy Mason some new research that helps Lex Autolease There has been little increase in provide a transition roadmap Ian Tilbrook the company car market, despite towards ultra-low emission vehicles. Volkswagen Financial Services (UK) Ltd a growing economy and rise in Malcolm Plunkett employment. The company car is On the subject of emissions, we Arval Ltd under threat from the government’s have also been working with vehicle poorly designed tax regime and manufacturers, data providers and Mark Connor poorly communicated air quality members to look at how data from Zenith strategy, which is encouraging more the new WLTP test can be used by Matthew Rumble and more drivers to take cash and do member quotation systems. Inchcape Fleet Solutions their own thing. Whichever way you Neal Francis look at it, from an environmental, Connected vehicles and data have Pendragon Contracts Ltd road safety or cost efficiency been another constant theme. Here perspective, this is not a good thing. we are pushing for a new regulatory Paul Walters and business environment that JCT 600 Vehicle Leasing Solutions Ltd Through the committee, BVRLA will enable the whole fleet supply Peter Cakebread members have helped the association chain to benefit from the huge Marshall Leasing in its ongoing discussions with opportunities on offer. Philip Newton government around planned changes Windsor Vehicle Leasing Ian Tilbrook Committee Chairman and Simon Carr % Fleet Director, Volkswagen Alphabet GB Ltd 8 Financial Services (UK) Ltd Stuart Houlston How much cleaner new LeasePlan UK Ltd cars registered by BVRLA leasing members Tim Laver ALD Automotive are than all new cars registered in the UK 14 Rental Committee

The BVRLA has welcomed a number and has led to follow-up activity of new rental members this year and such as the development of best seen its combined car rental fleet practice and guidance on a range of MEMBERS: rise past the 270,000 mark. issues including Ad-Blue refuelling and data cleansing. Andrew Strathdee The industry provides an increasingly Isle of Man Rent a Car popular source of flexible and The BVRLA’s ability to bring the Brian Swallow affordable motoring to millions of industry together to agree standards Enterprise Rent-A-Car individuals and businesses and we and address common issues will be Helen Sylvester have spent much of 2017 ensuring more important than ever as we Miles and Miles that this remains the case. face growing scrutiny in the areas of counter-terrorism and car rental Linda Malliff Vehicle Excise Duty reform remains customer service. Thrifty Car Rental a priority and we continue to lobby Louisa Bell government for fairer rules that We are working more closely Avis Budget Group don’t penalise rental companies for than ever with law enforcement Margaret Speirs their shorter fleet cycle. organisations and consumer Arnold Clark regulators in the UK and Europe Our AA quality assurance inspection and are determined to take a Nicole Strathdee programme is now established and proactive approach to tackling Hertz Rent a Car providing members with all the these challenges and promoting Philip Spain advice, guidance and support they the positive contributions made by Alley Cat Car and Van Rentals need to demonstrate that they BVRLA members. Robert Shaw are running a compliant operation. Europcar This work provides a great overview Brian Swallow of emerging trends within the sector Committee Chairman and Scott Jenkins % Vice President of Rental, Autohorn Ltd 92 South East England, Steve Dore of BVRLA Enterprise Rent-A-Car Rabbits Vehicle Hire rental members’ fleets Tim Vetters Rent a Car are Euro 6 compliant 15 Engaging with Government As a voice of the industry, the BVRLA campaigns at an industry level with UK and EU governments, 26 lobbying in Whitehall and Brussels to ensure that regulation and legislation affecting our members is The number fair and supportive of commercial growth. 12 of government By commissioning and compiling independent research and insight, the association presents evidence-based persuasive arguments to help influence government policy in areas that affect the vehicle rental and leasing sector. government groups in which consultation we represent responses the industry Air Quality submitted

WORKING FOR MEMBERS During 2017, the BVRLA responded to consultations relating to air quality, data & Clean Air Zones (CAZ) BVRLA engagement includes: connected vehicles, motor finance, insurance, MOT changes and taxation. These submissions The London Ultra-Low Emission Zone takes effect › Fleet Air Quality roundtables in major enable the association to formally communicate its on 8 April 2019. Birmingham, Leeds, Nottingham, air quality cities, organised with ACFO, views and position with regards to specific issues Derby and Southampton are due to implement Fleet News and Energy Saving Trust. and policy areas, ensuring that the industry’s voice their CAZs by the end of 2019. The other 23 cities is heard amongst policymakers. are due to follow suit by the end of 2020. › Joint Air Quality Unit (JAQU) roundtables with BVRLA members invited to participate. BVRLA are campaigning for: The TOP 3 most campaigned › Rental Committee working group set up. › Consistent approach across the UK to standards, policy areas in 2017 were: signage, operation and enforcement. › Air Quality presentations at Fleet Management Live and Credit Hire Organisation conference. 1. Air Quality › Realistic notice period to allow businesses to prepare. › Working with policymakers and senior officials including Transport Minister Jesse Norman, › Financial support and adequate notice for Client Earth, Oxford City Council, Birmingham commercial vehicle operators, particularly SMEs. City Council and London Councils. 2. Data & › Focused intervention rather than blanket ban › BVRLA members invited to participate in a Connected Vehicles on diesel. UK government-funded trial of real-world air quality-measuring telematics. › Subsidised car sharing to offer an alternative to vehicle ownership in affected areas. 3. Taxation › Subsidised car rental and car clubs (mobility credits) should be offered as scrappage incentives for businesses and individuals affected by air quality measures. 16 10 174 meetings with Ministers, MPs invited MPs and Select Committees to the BVRLA Parliamentary reception meetings across government departments with policymakers and 18 special advisers

Members can find out more about the association’s work with government by contacting BVRLA Senior Policy Advisor, Patrick Cusworth. [email protected] 01494 545712

17 Regional Engagement

During 2017, the BVRLA has been proactively working with local authorities, law enforcement organisations and mayoral offices across the UK; consulting and collaborating to influence change in areas affecting the vehicle rental and leasing sectors. The regional approach to tackling air The association hosted several regional working quality issues has brought focus to groups and roundtable discussions, enabling those towns and cities preparing to authorities and members from across the regions implement Clean Air Zones or other to share ideas and formulate plans to best support air quality measures. Changes to members, their customers and the wider economy. the toll systems at the Dartford Crossing and the Mersey Gateway have also The TOP 3 most most frequently discussed required our attention. policy issues across the regions in 2017 were:

1. Brexit & Economy

2. Air Quality

3. Security

94% of members say the BVRLA is an important

18 voice for the industry Members can find out more about opportunities to take part in regional forums, roundtables and conferences policy discussions by contacting were hosted across the regions in 2017 BVRLA Legal & Policy Executive, 12 attracting over 1,000 individuals Amanda Brandon. [email protected] 01494 545701 Security Members can find out more about WORKING FOR MEMBERS conferences, Rental vehicles and terrorism forums and social Europe has been hit by a series of vehicle-related terrorist attacks in 2017, many involving events by rental cars, vans or trucks. Working closely with government, the BVRLA has engaged with contacting members and law enforcement organisations across the UK to explore ways of improving BVRLA Events Manager, the sharing of intelligence and preventing future atrocities. Fran Hampson. [email protected] BVRLA engagement includes: 01494 545703 › Working with the Department for › Liaising with the Association of British Transport and the Home Office to Insurers (ABI) and the Motor Insurers discuss ways in which the industry can Bureau (MIB) to discuss how to reduce better protect itself. the risk of insurers dealing with massive claims on motor insurance policies › Working with Counter-Terrorism and following terrorist atrocities. Secret Service organisations across the UK to explore opportunities to improve › Coordinating communications across the sharing of intelligence and the member organisations to provide reporting of suspicious activity. advice and guidance relating to rental vehicles and terrorism. › Liaising with Police Forces across the UK to help with their enquiries relating to the use of rental vehicles in the committing of criminal offences.

19 Research & Insight

The BVRLA has continued to invest in its research capabilities throughout 2017. A combination of in-house analysis and externally commissioned research has enabled the association to build a stable of industry insight providing it and its Data & Connected Vehicles members with an invaluable knowledge bank. Fleet Technology Survey The association produces regular sector-specific reports showing data trends across the leasing, leasing broker and rental sectors. In addition, detailed market The BVRLA Fleet Technology Survey provided analysis reports are produced to investigate specific topics in greater depth. some much-needed insight into the sector’s These are used to support our lobbying work when influencing government policy. views on connected vehicle and driver data. There were nearly 300 responses to the survey, with BVRLA members and fleet managers sharing their views on data access, Research & Insight control, protection, sharing and cost. In a separate questionnaire, drivers were asked 2017 Projects: about their attitudes on sharing data. 1. Fleet Technology Survey The results were unveiled at the 2017 BVRLA Fleet Technology Congress on 5 July 2. Economic Research & Analysis 2017 and a summary of the results were presented in a two-page infographic. 3. Grey Fleet Sustainability Analysis

4. VED Economic Impact Analysis Findings included: 5. Half-yearly Leasing Broker Survey Around 70% of BVRLA members and fleet 6. Quarterly Leasing Survey managers believe that vehicle manufacturers have an obligation to provide vehicle data, 7. Annual Rental Operator Survey with 86% saying that they should not have to pay for it. 8. Industry Outlook 79% of respondents said they were concerned that vehicle manufacturers would restrict access to telematics data in order to further their own business goals. 9. Company Car Market Assessment 89% of them believe that manufacturers should allow them to install third 10. Training Needs Assessment party telematics devices, provided that they meet agreed security standards. 11. Member Fleet Analysis With the introduction of the new General Data Protection Regulation less than 12. Commercial Vehicle Member Summary a year away, more than 50% of respondents said that their company had a clear strategy regarding its collection and use of 13. Member Survey driver and vehicle data and understood 14. Associate Member Survey its responsibilities. 20 Members can find out more about the association’s research 18 activities by contacting individual research BVRLA Research & & insight projects Insight Manager, delivered during 2017 Phil Garthside. [email protected] 01494 545717 Three topics were researched in depth during 2017: 1. Data & Connected Vehicles

2. Air Quality

3. Taxation

THE BVRLA PROVIDES GOOD UP-TO-DATE KNOWLEDGE OF THE INDUSTRY. 21 Communications & PR During 2017 the BVRLA Communications team took part in radio and television interviews and issued a range of proactive communications including press releases, articles, statements, infographics, weekly news updates, newsletters and social media posts.

The association achieved coverage in a range of business and consumer media, resulting in the publication of 1,509 articles online and 213 in print. There were also mentions of the BVRLA on 101 regional and national radio stations and TV interviews on SKY News, BBC News 24 as well as a feature on BBC Breakfast.

1,722 26 articles mentioning press releases the BVRLA published during 2017 22 issued during 2017 2,528 2,000 Followers of @bvrla Followers of BVRLA on Twitter on LinkedIn

The association has expanded its use of social media during 2017, increasing engagement across LinkedIn, Facebook and Twitter, where the number of 19 followers has grown across all channels. Supported by the introduction of our new Social Media byline articles Strategy, we are posting more frequently and are As a well-respected voice of the industry, issued during 2017 being more targeted, focusing on industry news and the BVRLA also write articles for a variety of learning & development. management and sector-specific trade publications, enabling the association to share its perspective on The BVRLA Communications team also writes and The number of people visiting the BVRLA website a range of issues affecting the vehicle rental and publishes the Weekly Update, Leasing Broker Latest continues to grow, with 474,070 page views leasing sector. emails and the association’s 12-page bimonthly during 2017. newsletter, BVRLA News. These help to keep members informed about any newsworthy The Top 3 most visited web pages in 2017 were: developments affecting the rental and leasing sectors. A series of annual publications 1. Fair Wear & Tear Guides are also published to promote the work of the association. 2. Returning Your Leased Vehicle 3. Conciliation Service

Members can find out more about the work of the communications team by contacting Director of External Relations & Communications, 5 Toby Poston. issues of BVRLA News [email protected] 01494 545700 were published in 2017 23 Learning & Development

During 2017, the BVRLA expanded its selection of learning offerings and methods of delivery to provide members with easier access to a wider range of Learning & Development sector-specific learning opportunities. We have introduced webinars on YouTube, launched our Continuous Professional Development Programme and added an e-learning platform to our stable of valued e-Learning Platform and respected training courses, forums, seminars, workshops and conferences. The launch of our new e-learning platform enables members to access These combine to provide members with a broader selection of learning and learning modules directly from their workplace and users have development opportunities, tailored to meet their needs. been particularly impressed with the flexibility of the platform, which is compatible with mobiles, tablets, Macs and PCs. Whether its via independent studies at your desktop, formal classroom-based accreditations or group-based learning from debates and discussions at forums, seminars and conferences, the BVRLA is committed to supporting members in raising standards and professionalism across the vehicle rental and leasing sectors. 10 Modules launched on the e-Learning platform during 2017: Members can find out 1. Anti-Bribery more about BVRLA learning opportunities by contacting 72% 2. Complaints Handling BVRLA Learning & 3. CONC: Consumer Credit Standards Development Professional, of members consider Duncan McMillan. BVRLA events and 4. Data Protection [email protected] training to be 5. Fraud Prevention 01494 545719 important to them 6. Money Laundering Prevention 7. Personal Conflicts of Interest Members can find out 8. Safeguarding the vulnerable (persons) more about BVRLA conferences and forums 9. Treating Customers Fairly by contacting BVRLA 10. Whistleblowing Events Manager, 53 Fran Hampson. training courses 1,537 [email protected] delivered during 2017 01494 545703 individuals benefited from 24 BVRLA L&D opportunities during 2017 86% I FOUND ALL THE PRESENTATIONS AT THE TOM of attendees on FORUM TO BE INFORMATIVE AND RELEVANT. BVRLA Training courses said the course ‘met’ or ‘exceeded’ their needs

A WELL-PRESENTED, ENJOYABLE COURSE THAT EXCEEDED MY EXPECTATIONS. EXCELLENT! 22 conferences, forums, workshops and seminars delivered across the UK A GREAT OPPORTUNITY TO GET NEW IDEAS, CHALLENGE THE WAY YOU DO THINGS, AND TO NETWORK. 25 Compliance & Governance

During 2017, the vehicle rental and leasing sectors have been faced with a growing number of legislative and regulatory demands, placing additional burden on members. Working closely with the AA and Consumer Credit Advisory Services (CCAS), the BVRLA has carried out compliance inspections across member organisations throughout the UK to verify whether members are adhering to the association’s Code of 448 Conduct and are meeting their legal BVRLA new and existing obligations. Advice is subsequently provided to ensure that any member inspections shortcomings are rectified, carried out during 2017 helping to ensure best practice and improve industry standards. COMPLIANCE 132 INSPECTION WAS internal audits carried out VERY WELL HANDLED. across all member sectors

96% of BVRLA members consider information & advice to be an

26 important benefit of membership Members can find out more about compliance and the inspection YOUR LEGAL TEAM programme by contacting BVRLA Compliance & Governance Executive, ARE EXTREMELY Adam Holt. [email protected] HELPFUL AND 01494 545718

KNOWLEDGEABLE. Regulation & Compliance

Financial Promotions

The BVRLA Compliance team works closely with During 2017, the inspection regime identified a trend showing a need to improve the colleagues in Legal & Policy, Communications and way in which members communicate financial promotions information to consumers Learning & Development to ensure that members are to ensure compliance with Financial Conduct Authority regulations. made aware of any regulatory or legislative changes affecting the sector, and are provided with information The BVRLA compliance team worked and advice to support them with compliance. with the wider BVRLA team to produce a series of tools to support members with compliance in this area. This included the production of a webinar. Attracting a record number of attendees, the original twenty-minute webinar proved extremely successful and was subsequently made 4,200 available on YouTube. business and legal queries answered by the BVRLA during 2017 71% of attendees who provided feedback of BVRLA members consider rated the webinar as EXCELLENT information & advice to be an important benefit of membership 27 Conciliation Service

The BVRLA Conciliation Service provides members and their customers with access to a government-approved Alternative Dispute Resolution service, dealing with unresolved complaints from customers renting or leasing from members in the UK. The service provides customers of BVRLA members with the added reassurance that there is a referral process in place should a complaint fail to be resolved satisfactorily directly with the rental or leasing company. Once internal of cases found in favour of complaints processes have been the customer during 2017 exhausted, customers can 27% then escalate the matter to the BVRLA Conciliation TO RELY ON A Service, free-of-charge, Demand for the service increased throughout 2017. for independent This was driven largely by the increase in personal CONCILIATOR WHICH adjudication. contract hire (PCH) and there being a greater awareness of the service as members are being more TAKES COMPLAINTS proactive at promoting their complaints procedures.

SERIOUSLY, AND OFFERS cases handled DETAILED EXPLANATIONS 1,730 during 2017 OF ITS FINDINGS TO CUSTOMERS WHO RAISE CONCERNS, HAS RESTORED MY FAITH MANY TIMES OVER. 28 I HAVE ALWAYS HAD A THOROUGH AND WELL-MEASURED RESPONSE TO THE DISPUTES THAT GO TO THE CONCILIATION SERVICE.

Regulation & Compliance

The European Car Rental Conciliation Service (ECRCS) The Conciliation Service works closely with the BVRLA compliance, member services and communication The ECRCS has been run by the BVRLA on behalf of teams to share information on key trends and areas of Leaseurope in Brussels for the past seven years. concern across the rental and leasing sectors. These The service helps customers with unresolved are then addressed through our training programmes, complaints concerning cross-border vehicle Code of Conduct and inspection regime to increase rentals within Europe. Member organisations awareness and improve standards and professionalism include Sixt, Europcar, Alamo, Enterprise, Hertz, across the industry. National, , Avis and Budget.

1,380 cases handled during 2017 Members can find out more about the BVRLA Conciliation Service and ECRCS by contacting BVRLA Every six months the European Consumer Centre (ECC) audits the ECRCS to assess Conciliation Service Manager, whether objectivity and fairness is being applied to case-handling and decision-making. Sallie Catchpole. During 2017, the audit concluded that the way the ECRCS handles cases and reaches decisions is both fair and equitable. [email protected] 01494 545711 of cases found in favour of 45% the customer during 2017 29 Other Member Services… The BVRLA offers a number of additional resources to members, providing support in a range of areas including risk management, compliance and guidance on assessing fair wear and tear.

The association also issues VE103 certificates to members, which meets a legal requirement for driving in mainland Europe. The document is provided to those renting and leasing vehicles in lieu of the vehicle registration document (V5c).

Security

86,506 The Vehicle Mileage Database VE103 forms issued during 2017 The BVRLA Vehicle Mileage Database hosts a central repository of vehicle mileage records helping to identify and prevent illegal ‘clocking’, and providing reassurance to purchasers of previously rented or leased vehicles sold on by BVRLA members. Over Over 3 million 150,000 new records submitted during 2017 Fair Wear & Tear Guides The RISC Database issued during 2017 The BVRLA RISC Database contains details of over 7,000 individuals and companies who have been identified as a potential risk based on the previous Members can find experience of rental and leasing organisations. out more about Members can access the system as part of their member services customer qualification process. from BVRLA Member Services Executive, Laura Birdsey. Over 1,400 [email protected] new records submitted during 2017 30 01494 545714 THE BVRLA IS TO BE CONGRATULATED Key Annual Events… ON A FABULOUS EVENT.

Annual Dinner The BVRLA was proud to once again host the association’s Annual Dinner, members and guests the rental and leasing industry’s most illustrious social event of the year, attending the BVRLA at the London Hilton. 960 Annual Dinner in 2017

Fleet Technology Congress The BVRLA Fleet Technology Congress welcomed delegates to a day packed full of expert analysis and intelligent 300 debate giving members and guests delegates attended the 2017 the vital insight needed to inform business strategy and deal with key Fleet Technology Congress & operational issues. Industry Outlook Conference

Industry Outlook Conference The 2017 Industry Outlook Conference provided an in-depth briefing on how changing economic and legislative factors will affect the future shape of the industry. THE FLEET TECHNOLOGY CONFERENCE

Members can find out about WAS REALLY WORTHWHILE AND GAVE our annual events by contacting BVRLA Events Manager, INVALUABLE INSIGHT INTO THE GROWING Fran Hampson. [email protected] IMPORTANCE OF TECHNOLOGY 01494 545703 AND DATA IN OUR INDUSTRY. 31 Membership Directory Corporate Members Members who own and operate fleets 121 Rental Limited B & T Hire (Hertfordshire) Ltd Cole Hire Frosty Hire & Sales Ltd JCT600 Vehicle Leasing N.L. Commercials Ltd S & J Self Drive Hire U Storeall Ltd 1st City Van Hire Ltd Badshot Lea Self Drive Collison Vehicle Hire Fulton Leasing Solutions Ltd Nationwide Vehicle Rental Ltd Salford Van Hire Ltd U4 Vehicle Hire 2 Rent UK Ltd Barford Hire Ltd Commercial Legal Ltd FVTH Self Drive Jeffery Williams Ltd Newark Self-Drive Hire Sandbach Truck and Van Limited U-Drive Ltd Barnes Hire City Ltd Conister Bank Limited John Grose North East Truck & Van Ltd Sandicliffe Motor Contracts 3F EV Limited United Rental Group Ltd 4Group Limited Bathwick Car & Van Hire Ltd Cordwallis Rental Just Go Motorhomes Ltd Northgate Vehicle Hire Ltd Santander Consumer (UK) Plc Bayfield Vehicle Hire (Colwyn Bay) County Car & Van Hire Gallagher Car & Van Rentals Ltd Just Vehicle Solutions Scania GB Ltd 4x4 Vehicle Hire Lancashire Bayfield Vehicle Hire (Ely) Coutts Luxury Car Hire Gap Vehicle Hire Ltd Season Car Hire 4x4 Vehicle Hire Ltd Ogilvie Fleet Ltd Vantastec Ltd Bayfield Vehicle Hire (Shrewsbury) Crash Cushion Rental Solutions Ltd Gates Leasing Limited K2 Lease Ltd Specialist Fleet Services Oldham Van Hire Vehicle Rental Services 55 Car Rental Beadles Van Centre Crash Services Ltd Gatwick Car & Van Rental Kendall Cars Ltd SG Fleet UK Ltd Otis Vehicle Rentals Limited Beerhouse Self Drive Hire CVS Car Hire Gemini Ltd Kenhire Ltd SHB Hire Ltd Vehicle Save Contract Hire and A10 Auto Centre Ltd Benfield Van Centre Giants Car Club Ltd Kens Garage SHS Hire Leasing Ltd AAS Rhydymwyn Berkshire Van Hire DAF Trucks Ltd Gilford Van Hire Ltd Key Drive Car & Van Rental Palmer and Martin Rentals Signature Car & Van Hire Venson Automotive Solutions Ltd Big White Cube Vehicle Hire Ltd Dash Drive Kindertons Accident Management Abacus GKL Leasing Park Lane Self Drive Ltd Sinclair Finance & Leasing Ltd Vic Young Rentals Blakedale Ltd Days Fleet Parkers Car & Truck Rental Sixt rent a car Aberconwy Car & Van Hire Ltd GlenRental Victoria Hire Blenheim Cars Ltd DFC (NI) Ltd Global Autocare Ltd LandCruise Motor Home Parkhurst Self Drive Hire Ltd Skipton Self Drive Ltd Abridge Van Centre Blue Point Solutions DGC Vehicle Rental & Contract Hire LC Vehicle Hire Vincent Rental Global Self Drive Ltd Paull’s Vehicle Rental SL1 Vehicle Hire Ltd Accident Exchange Ltd BMW Financial Services (GB) Ltd Direct Rental Group Ltd LCVR Smart Platform Rental Ltd Vincent Vehicle Hire Go Rentals Limited Pavilion Car Rental Acrobat Vehicle Rental Ltd BNP Paribas Rental Solutions Ltd Donnelly Bros Van Centres LeasePlan UK Ltd Pembrokeshire Self Drive Hire Smarthire Vehicle Rental Vindis Van Centre Golds Garages Ltd Addhire Vehicle Rentals Bognor Motors Vehicle Solutions Dorset Vehicle Rentals Leasys UK Ltd Pendragon Vehicle Management Ltd Southern Self Drive Green Motion Vehicle Rental VMS (Fleet Management) Ltd Addison Lee Ltd Boleyn Car & Van Hire Douglas Park Ltd Leicester Van Centre Penny Car Hire Ltd Southwest Motorhomes Sales Greenhous Van Centre Volkswagen Financial Services Advance Vehicle Rental Ltd Botley Garage Drive Car Hire Les Liney Autos & Vehicle Hire Ltd Perrys Ltd Service and Hire (UK) Ltd Affinity Leasing Ltd Bowker Preston Ltd DriveNow UK Ltd Green Line Vehicle Rentals Lex Autolease Peugeot Rental Spaceships UK Ltd Grimsby Van Centre Agility Fleet Brecon Car Rentals Ltd Licensed Carriage Hire Ltd Portfield Specialist Vehicle Rental Volkswagen Rental Breeze Van Centres Easi Drive Ltd Grosvenor Contracts Leasing Ltd Lincs Van Hire Ltd Agnew Corporate Ltd Practical Car & Van Rental Ltd Stan Car & Van Hire Volkswagen Van Centres Bridgwater Van Centre Easirent.com Lobster Van Hire Alan Day Van Centre Premier Ford Star Rent-A-Car Ltd Vospers Rental Brookhire Vehicle Rental Eastern Rent a Van London Car Rentals Steve’s Self Drive ALD Automotive H & H Van Hire Ltd Premier Prestige Cars Ltd BT Fleet EasyDrive London Hire Ltd Storage Factory All Road Vehicle Rental Limited Harrison Leasing Premier Vehicle Rental Ltd Bucks Car Hire Ltd Eden EV Longmarsh Ltd Premiere Velocity Struan Motors Ltd Watts Van Hire All Vehicle Contracts Ltd Hatfield Van Centre Bury Van Hire Ltd Eden Garage Leasing Ltd Prestige Carriages Ltd Sun Kissed Campers Ltd West Berks Van Hire Ltd All-Electric Chauffeur Services Bussey Vehicle Leasing EL-GS Leasing Associates Ltd Hawco Van Centre Loughton Self Drive Ltd Preston Van Centre Sun Rent Empire Luxury Car Rental Herd Hire Ltd Low C Rent West Wallasey Fleethire Services Alley Cat Car & Van Rentals Ltd Priory Rentals Supervan Self Drive Cambridge Car and Van Rental Ltd Enterprise Rent-A-Car Heritage Volkswagen Van Centre Lowestoft Car Hire West Yorkshire Van Rental Ltd Alliance Asset Management Ltd Prohire Plc Sutton Maddock Vehicle Rental Ltd Camfleet Ltd Envirovan Ltd Hertz UK Ltd Westwood Motor Group Allied Vehicles Ltd PSD Vehicle Rental Campervan Tours Essential Fleet Services Ltd M & A McManus Allied Vehicle Rentals Ltd Hexagon Leasing Ltd PT Hire T.O.M. Vehicle Rental Ltd Wheels 4 Sure Campervantastic Ltd Euro Self Drive Mac’s Truck (Rental Leasing) Ltd Allied4vans Ltd Hills of Woodford Green Pure Lease Cheadle Ltd Taylors of Boston White Car Limited Capital Hire Car & Van Rental Eurohire Vehicle Rentals Ltd MAN Financial Services Plc Alltruck Plc Hire Me Vehicle Rentals TCH Leasing Wicked Campers Ltd Car or Van Specialist Vehicle Hire Europcar Group UK Ltd Manchester Car & Van Hire Terminus Contract Hire Alphabet (GB) Ltd Hirus Vehicles Ltd Wilcox Limousines Carillion Fleet Management Eurovans Van Centre Hitachi Capital Vehicle Solutions Manchetts Car, Truck & Van Rabbits Vehicle Hire Ltd Thame Car and Van Hire AM Auto Rent Carmmunity Evans Halshaw Centre Raw Motors Ltd Wilsons Automobiles and Hodgson Toyota The Car & Van Rental Co Ltd AM Phillip Ltd Carrs Van Centre Excel Vehicle Hire Ltd Mannys Motorhomes RB Hire Fleet Holden Motors Ltd The Civilised Car Hire Company Ltd Coachworks Ltd Amber Leisure Castle Rentals Exclusive Vehicle Contracts Ltd Maple Motor Services Ltd RCI Financial Services Ltd Holmbush Commercials Ltd Thrifty Car & Van Rental Windsor Vehicle Leasing Ltd AMT Vehicle Rental Ltd Causeway Campers Marshall Leasing Ltd Red Kite Vehicle Consultants Ltd Tim Norton Motor Services Howard Self Drive Hire Ltd Winner Vehicle Rentals Amvale Ltd Central Accident Management F1 Prestige (Group) Ltd Matcha Reflex TJS Self Drive Howarth Bros Haulage Ltd Wolsey Van Centre Andover Self Drive Services Ltd Falcon Vehicle Solutions Mayday Vehicle Rentals Refuse Vehicle Solutions Ltd Ton Tyre Auto Ltd Howe Rentals Ltd Anthony Motors Van Centre Central Self Drive Fast Rent Luton Ltd MC Rental Ltd Regal Car Van & Truck Rental Toomey Leasing Group Ltd Woodfield Facilities Charles Hurst Can & Van Rental First Self Drive Ltd Hyundai Capital UK Ltd MCH Vehicle Rental Apex Car Rental Research Garage Group Ltd Torque Car Hire WVC Vehicle Solutions Ltd Charter Vehicle Hire Fleet Assist Ltd McRent London Ltd APL Riverside Truck Rental Ltd Total Motion Limited Cheltenham Van Centre Fleet Dynamic Measham Self Drive Applegate Van Hire Ltd ICR Leasing Roberts Transport Self Drive Hire Ltd Transflex Vehicle Rental Cheshire Vehicle Rental & Sales Ltd Fleet Efficiency Ltd Mental-Rental Limited Robertson Self Drive XL Ltd ARI Fleet UK Ltd Imperial Volkswagen Commercial Transglobe Chesterfield Car Consultants Fleet Evolution Ltd Mercedes Benz Financial Services Robins and Day Translease Services Ltd Arian Finance Ltd Van Centre Chief Vehicle Rentals Ltd Fleet Financial Ltd Mercury Rent-A-Car Robinsons Van Centre Trott Rentals Inchcape Fleet Solutions Ltd Zenith Arnold Clark Finance Ltd City Inter-Rent Fleet Hire Ltd Meridian Vehicle Solutions Limited Royal Oak Garage TrustFord Intack Self Drive Ltd Arnold Clark Vehicle Management City Mini Ltd Fleet Logistics UK Ltd Midland Motorhomes Ltd RunYourFleet.com Turner Hire Drive Ltd Zi Car & Van Hire Isle of Man Rent A Car Arrow Self Drive Citygate Fleetcare (PSCSM) Ltd Miles and Miles Ltd Ryans Rentals Ltd Tusker UK Ltd Arval UK Ltd Citygate Volkswagen Van Centre FleetEurope Plc (Isle of Man Airport) Minibus World Ryder Ltd Twizy Tours Zoocars Ltd Athol Car Hire Clancy Plant Ltd Fleetway Vehicle Rental Minster Self Drive Ltd Clarkson of Glasgow Flexible Vehicle Contracts Ltd Mon Motors Ltd Atlantis Rentals Ltd J & R Car & Van Hire Ltd CLM Fleet Management Ltd Fleximobility Montreal Prestige Ltd Autohaus Van Centre Close Brothers Motor Finance Ltd Focus Vehicle Rental J P Vehicle Rentals Motability Operations Ltd Autohorn Close Brothers Vehicle Hire Ltd Folkestone Vehicle Rental Ltd J S Vehicle Rental Motiva Vehicle Contracts Ltd AutoXotica Ltd CMW Group Fourways Self Drive J4R Ltd MSL Vehicle Solutions Ltd Auxillis Services Ltd CNH Industrial Capital Ltd Fraikin Ltd Jam Jar Rentals MV Commercial AVH Cocoon Vehicles Ltd Free 2 Move Lease JCB Sittingbourne Van Centre Mylchreests Car Rental Limited Avis Budget Group Colbornes Van Centre Freeway Vehicle Hire JCT 600 Van Centres Myles Hire BVRLA CORPORATE MEMBERS AS OF 13 NOVEMBER 2017 32 Membership Directory Leasing Broker Members Companies who are acting as an intermediary in the leasing of vehicles 1st Choice Vehicle Finance Ltd C J Tafft Ltd Finance One Limited J & R Leasing Limited National Fleet Services Ltd Sure Vehicle Solutions 21st Century Motors Limited Caledonian Independent Leasing Ltd First European Finance (Scotland) Ltd JG Leasing National Vehicle Solutions Sussex Vehicle Finance Ltd Cameron Clarke Leasing Ltd First Vehicle Finance Ltd Jasu Vehicle Leasing Limited Nationwide Vehicle Contracts Ltd Swiss Vans Limited A & W Fleet Solutions Ltd NCA Vehicle Management CanDo Contracts Ltd First Vehicle Leasing Jelf Commercial Finance Ltd Synergy Automotive Ltd ABC Leasing Ltd Neva Consultants LLP Capital Vehicle Management Ltd Jet Vehicle Finance Ltd Abridge Vehicle Management Ltd Fish Car Leasing New Car Contract Car Leasing Ltd Jigsaw Finance Limited Tamar UK Finance Ltd Academy Leasing Ltd Fishergate Leasing New Car Deals Ltd Car Leasing Made Simple Johnsons Fleet Services Target Car Leasing Ltd Active Vehicle Consultants Ltd Fleet Alliance Ltd New Car Leasing Company LLP Thames Valley Leasing Ltd Car Leasing Solutions Ltd Jorvik Motor Leasing Ltd Adept Vehicle Solutions Ltd Fleet Elite Vehicle Management Ltd New Star Leasing Ltd The Car Network Ltd Car Van Finance Ltd New Vehicle Solutions Ltd Advanced Vehicle Contracts Ltd Fleet Hub The Clyde and Tay Group Ltd Advanced Vehicle Leasing (Stockton) Ltd Car4Leasing Kent Vehicle Contracts Newgate Motoring Solutions Ltd Fleet Solutions Network The Vehicle Partnership Ltd Alexanders Leasing Carisma Vehicle Solutions Ltd Kew Vehicle Leasing Limited Fleet UK THW Vehicle Leasing All Car Leasing KeyFleet Omega Vehicle Contracts Carleasing-Online Tilsun Vehicle Contracts Ltd Allied Vehicle Contracts Fleetbuyer KG Vehicle Solutions Ltd One Call Leasing Carmyke Leasing Ltd TMC Vehicle Solutions Alpha Contracts Fleetdrive Management Ltd Kudos Vehicle Management Optimum Contract Hire Ltd Carnoisseur Leasing Total Fleet Services Ltd Alpha Lease Fleetprices.co.uk Ltd KV Leasing OSV Ltd Cars2vans.com Limited Totally Vans Alternative Route Finance Ltd OVL Group Ltd Carsave UK Ltd Four Counties Leasing Amber Vehicle Solutions Ltd Traction CarVanGo Leasing Freedom Vehicle Contracts Ltd LDF Operations Ltd AMG Autolease Ltd P J Leasing Trade Price Cars Fresh Start Credit Ltd AMT Vehicle Rental Ltd Castle Mini Bus Lease Comparison Ltd Pedigree Automotive Solutions Troman Finance Ltd AMVS CC Leasing Frontier Vehicle Leasing Lease Profiles Ltd Pendle Vehicle Contracts Ltd trueFleet Andrew Mole Central (UK) Vehicle Leasing Ltd Fulton Leasing LeaseYourNextCar.com Peregrine Leasing Tyson Cooper Ltd Anthony K Associates Ltd Central Accident Management Services Ltd Lease4less Phrasers Limited PHVC Ltd Any Car Online Central Contracts (SOT) Ltd LeasEasy Uchoose Contracts GB Vehicle Contracts Pike & Bambridge Applewood Vehicle Finance Ltd Claris Vehicle Solutions Ltd Leaseline UK Car and Van Leasing Limited Plan (GB) Ltd Applied Leasing Limited GB Vehicle Leasing Leasepoint Vehicle Management Ltd UK Carline Ltd CLVR Planet Leasing Ltd Ash Vehicle Contracts Genus Vehicle Solutions Leaseshop Ultimate Cost Solutions Commercial Finance & Leasing Premier Leasing Options Ltd Ask 4 Leasing Genus Vehicle Solutions (Stirling) Limited Leasewell (UK) Ltd Commercial Vehicle Contracts Ltd Professional Vehicle Solutions Ltd Asset Finance Management Ltd Get Car Leasing Here Leasing & Vehicle Contracts Van Monkey Ltd Company Vehicle Solutions Ltd Profit Tree Finance Ltd Asset Finance Solutions (UK) Ltd Vansdirect Ltd Glynns Vehicle Contracts Leasing 4 U Prospectus Vehicle Solutions Astute Motoring Ltd Compass Contract Hire Ltd Vantage Leasing Gofor Finance Ltd Leasing Options Ltd Pure Vans Ltd Athena Leasing Ltd Concept Vehicle Leasing Vehicle Consulting UK Ltd Go Green Leasing Leden Leasing Pure Vehicle Leasing Auric Car Leasing Contract Hire Supermarket Lindsay Finance Limited Purple Contracts Vehicle Contracts Ltd Contractcars.com Go Leasing Limited Auto Choices Ltd LMC of Farnham Ltd Vehicle Options EH CS Grange Services & Grange Court Leasing AutoEase Vehicle Management Ltd Cort Vehicle Contracts Logical Vehicle Management Ltd Quorum Fleet Solutions Ltd Vehicles 2 Lease Autoebid Greenfleets Finance Ltd Countrywide Vehicle Contracts Ltd Low Cost Vans Vehicles 4 Business Autograph Contracts Ltd Covase Ltd Griffin Tax Free LVC Central Ltd Radar Finance and Leasing Ltd Vehiclesavers.com Autohorn Crusader Vans GVE London Ltd LVM Rapid Vans Venus Fleet Management Ltd AutoLyne Crystal Lease GWA (UK) Ltd LVS Lytham RB Associates VeSource Ltd Automia Ltd CVM Ltd Refleet Limited VIP Gateway/Gateway Car Leasing Automotive Funding Solutions CVSL Ltd Reliance Vehicle Management Ltd Voozo Dealer Limited Autoplan Vehicle Contract H N Vehicles Ltd M W Vehicle Contracts Ltd Renascence Vehicle Leasing Ltd Autoprocurement Ltd Harpenden Vans Mad Sheep Leasing Ltd RGW Vehicle Contracts Ltd Wessex Fleet Solutions Ltd Autorama UK Ltd Daley Associates Ltd Hawkins Velocity Mann Island Finance Rivervale Contract Hire & Leasing West Midland Vehicles Ltd Avail Vehicle Contracts Rosedale Car and Commercial Leasing Dart Solutions Hills Contracts Marsh Wall Leasing Westfield Leasing Dennis Buyacar Ltd Marshall Management Services Ltd WestWon Fleet Limited B & B Vehicle Contracts Ltd Hippo Vehicle Solutions Scorpion Vehicle Management Ltd DFC (NI) Ltd Mathers Motor Company Ltd Wileman Sales Consultancy Limited Balgores Leasing Ltd Holdcroft Select Ltd Select Car Leasing Drayton Vehicle Solutions Mercedes On Lease Benchmark Leasing Ltd Holmwood Leasing Ltd Select Vehicle Leasing Dreamlease Ltd Meridian Finance Partners Limited WMG Vehicle Management (Retail) Ltd Best Van Deals Select Vehicles Ltd Horizon Vehicle Leasing Ltd Mick George Vehicle Leasing Limited Bestcardeals.co.uk Driven Leasing Silverstone Fleet Management Howlett Leasing Middlewood Solutions Bestcarfinder DSG Auto Contracts Ltd Silverstone Vehicle Management Ltd Yellow Car Shop HV Motor Finance Millhouse Leasing BHP Leasing Ltd Dynamic Vehicle Solutions Ltd Skyfleet Ltd Yes Lease Ltd Blossom Vehicle Leasing Hyper Car Leasing Ltd Morgan Highfield and Land Ltd Smartdrive Leasing Yorkshire Fleet Management Ltd Blue Chilli Car Contracts Ltd Motoplan Ltd Sprint Contracts Ltd Yorkshire Vehicle Finance Ltd Eclipse Vehicle Leasing Motor Depot Ltd SSD Contract Hire and Leasing Your Fleet Partner Bluepoppy Vehicle Solutions Limited Ian Rockingham Bluestone Vehicles Economy Leasing UK Ltd Motoragents Sterling Motors Industrial & Vehicle Leasing Ltd Bowater Price Plc E-Drive West Midlands Ltd Motorlet Ltd Sterling Vehicles Limited Zalda Ltd Britannia Car Finance EFL Vehicles Ltd Insight Vehicle Management Ltd Multileasing Ltd Butlers Vehicle Solutions Limited Eiger Vehicle Leasing Intelligent Car Leasing My Big Green Fleet Walker School Minibus Leasing Elite Vehicle Leasing IVL Ltd My Car Boutique BVRLA LEASING BROKER MEMBERS AS OF 13 NOVEMBER 2017 33 Membership Directory Rental Broker Members Associate Members Companies who are acting as an intermediary in the rental of vehicles Companies who supply products or services to our industry Assured Vehicle Rental Ltd ABN Amro Lease Gain Solutions Ltd PJM Group Ltd ADESA Geotab POD Point Ltd CarTrawler All Fleet Services Ltd Glass’s Information Services Pricewaterhouse Coopers Compello Automotive Ltd All Star Business Solutions Ltd GMG Asset Valuation Ltd Professional Inspirations Ltd Ambrosetti (UK) Ltd Grant Thornton UK LLP Prohire Software Systems Ltd Fourways Vehicle Solutions Ltd American Car Rental Association Grosvenor Training Services Ltd PSA Group Fownd Ltd APD Global Research Limited GRS Fleet Graphics Ltd Arthur J Gallagher Insurance Brokers GTG Training Ltd RAC Motoring Services HireHere Ltd Assured Group Ltd Renault UK Ltd Aston Barclay Plc Hill Dickinson LLP Retail Motor Industry Federation Nexus Vehicle Rental ATS Euromaster Ltd Honda UK RGI Solutions Audi UK Hudson Kapel Ltd Yellohire Ltd Australian Fleet Lessors Association Hyundai Motor UK Ltd Safo UK Limited Auto Trader Limited SEAT UK Autoclenz Ltd i247 Group Sentinel Insurance Solutions Ltd Autodata Ltd Inchcape UK Shoosmiths LLP Autofutura Ltd Innovation Group PLC Shoreham Vehicle Auctions Autorola Ltd Insurance Initiatives Ltd Škoda UK International Decision Systems Ltd Smart Witness Barclays Corporate Investec Asset Finance plc SMH Fleet Solutions Ltd BCA Fleet Solutions Limited Invigors EMEA LLP Society of Motor Manufacturers & Traders BCA Marketplace Plc Isuzu Truck (UK) Limited Sofico Beijing Leasing Association IT Fleet Automotive Ltd Suzuki GB Plc Fleet Finance Ltd Blake Morgan The Association of Car Rental Industry BMW (UK) Ltd Jaama Ltd System Standards Bulweria Ltd Jaguar The Automobile Association BYNX Europe Ltd The Miles Consultancy KeeResources Ltd TomTom Telematics B.V. cap hpi Limited Motors (UK) Ltd Towergate Insurance CD Auction Group Ltd Kwik-Fit Fleet Toyota (GB) Plc ChipsAway International Tracker Network (UK) Ltd Clarity Landar Ltd Trak (Global Solutions) Ltd Clifford Thames Ltd Legate Group Limited Trifords Ltd Clydesdale Bank Plc LHE Finance Ltd Compliancy Services Ltd Licence Check Ltd Vale Vehicle Movements Ltd Consumer Credit Advisory Services Lloyds Bank Consumer Credit Trade Association Lombard Corporate Finance Vehicle Leasing Association of Ireland ContractHireAndLeasing.com Vodafone Automotive UK Ltd Copart UK Ltd M&P Insurance Solutions Volkswagen (UK) Ltd Cox Automotive UK Macquarie Asset Leasing (UK) Ltd Volvo Car UK Ltd Man Truck & Bus UK Ltd Dekra Automotive Maserati (GB) White Clarke Group Ltd Drive Software Solutions Ltd Mercedes-Benz UK Ltd WSP UK Ltd Merthyr Tydfil Car Auctions Ltd Ebbon-Dacs Ltd Michelin Tyre Plc Epyx Ltd Miles Smith Insurance Solutions Experian Ltd MNH-Platinum Ltd Morton Fraser Fiat Automobiles UK Motor Cycle Industry Association of Great Britain Finance & Leasing Association MS Automotive (London) Ltd FMG Ltd Limited NIIB Group Ltd Freight Transport Association Motor (GB) Ltd

BVRLA RENTAL BROKER MEMBERS AS OF 13 NOVEMBER 2017 BVRLA ASSOCIATE MEMBERS AS OF 13 NOVEMBER 2017 34 Contacting the BVRLA…

Gerry Keaney Kate McLaren Bharti Ladwa Melanie Richardson Chief Executive Secretary to Management Accountant Accounts Assistant the Chief Executive 01494 545716 01494 545709 01494 545708 01494 545722 [email protected] [email protected] [email protected] [email protected]

BVRLA

Toby Poston Phil Garthside Andrea Davies Tamsin Stuczynska Director of Communications Research & Media Relations & Marketing & & External Relations Insight Manager Communications Manager Communications Executive @bvrla 01494 545700 01494 545717 01494 545710 01494 545707 [email protected] [email protected] [email protected] [email protected] BVRLA

Nora Leggett Duncan McMillan Fran Hampson Laura Birdsey @bvrla Director of Learning & Development Events Manager Member Services Member Services Professional Executive 01494 545713 01494 545719 01494 545703 01494 545714 [email protected] www.bvrla.co.uk/ [email protected] [email protected] [email protected] videos

Jay Parmar Patrick Cusworth Amanda Brandon Robert Burford Director of Policy Senior Policy Advisor Legal & Policy CRM Data Manager & Membership Executive 01494 545706 01494 545712 01494 545701 01494 545702 [email protected] [email protected] [email protected] [email protected]

Sallie Catchpole Rick Connors Stephen Dix Sarah Philp Mairead Sullivan Conciliation Service Conciliation Service Officer Conciliation Service Officer Conciliation Service Officer Conciliation Service Officer Manager 01494 545715 01494 545711 01494 545711 01494 545711 01494 545711 [email protected] [email protected] [email protected] [email protected] [email protected]

Greg Theaker Diane Alexander Adam Holt Membership Manager Compliance & Compliance & Membership Co-ordinator Governance Executive 01494 545705 01494 545720 01494 545718 [email protected] [email protected] [email protected] British Vehicle Rental & Leasing Association River Lodge Badminton Court Amersham Buckinghamshire HP7 0DD Tel 01494 545747 Email [email protected] www.bvrla.co.uk COPYRIGHT 2017