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2017 Annual Review 9.01MB What we do… Established in 1967, the British Vehicle Rental & Leasing Association (BVRLA) is the UK trade body for companies engaged in vehicle rental and leasing. BVRLA membership provides a quality assurance benchmark, reassuring customers that the company they are dealing with adheres to the highest standards of professionalism and fairness. The association achieves this by maintaining industry standards and Who we are… regulatory compliance via its mandatory codes of conduct, inspection programme Gerry Keaney Chief Executive Jay Parmar Director of Policy & Membership and conciliation service. To support this Kate McLaren Secretary to the Chief Executive Greg Theaker Membership Manager work, the BVRLA shares information Bharti Ladwa Management Accountant Adam Holt Compliance & Governance Executive and promotes best practice through its extensive range of training and events. Melanie Richardson Accounts Assistant Diane Alexander Compliance & Membership Co-ordinator On behalf of its 900+ members, the BVRLA Toby Poston Director of Communications & External Relations Robert Burford CRM Data Manager works with governments, public sector Phil Garthside Research & Insight Manager Patrick Cusworth Senior Policy Advisor agencies, industry associations and key business influencers across a wide range of Andrea Davies Media Relations & Communications Manager Amanda Brandon Legal & Policy Executive road transport, environmental, taxation, Tamsin Stuczynska Marketing & Communications Executive Sallie Catchpole Conciliation Service Manager technology and finance-related issues. Nora Leggett Director of Member Services Rick Connors Conciliation Service Officer BVRLA members are responsible for a Fran Hampson Events Manager Stephen Dix Conciliation Service Officer combined fleet of almost five million cars, vans and trucks, supporting around 317,000 Duncan McMillan Learning & Development Professional Sarah Philp Conciliation Service Officer jobs and contributing nearly £25bn to the 2 Laura Birdsey Member Services Executive Mairead Sullivan Conciliation Service Officer economy each year. The Committee of Management The Committee of Management is the BVRLA’s board of directors, responsible for strategic direction and policy as well as ensuring that the association is run on a sound financial basis. What we do… Matt Dyer Simon Oliphant Chairman Vice Chairman Brian Back BVRLA Honorary Treasurer With more than 20 years’ industry Simon began his career in vehicle experience Matt Dyer, Managing leasing and fleet management Freddie Aldous BVRLA Honorary Life President Director of LeasePlan UK is over 33 years ago. In 1988 he joined responsible for a business with Hitachi Credit (UK) Ltd where he Benoit Dilly Arval UK £150m turnover, £2bn assets and was responsible for growing their Brian Swallow Enterprise Rent-A-Car 500 people. UK vehicle leasing operations from a handful of cars to a FN50 Top David Hosking Tusker LeasePlan UK serves a broad 10 company which now operates customer base including David Rowlands Hertz UK more than 70,000 vehicles. corporate, public sector, SME and Gary Smith Europcar Group UK a growing retail presence. In 2000 Simon was appointed as Chief Executive Officer and Jon Lawes Hitachi Capital Vehicle Solutions Matt has fulfilled several senior Chairman of Hitachi Capital roles for LeasePlan, including Khaled Shahbo Enterprise Rent-A-Car Vehicle Solutions Ltd. He was also Commercial Director and Managing appointed as Board member of Nina Bell Avis Budget Group UK Director of LeasePlan International; Hitachi Capital (UK) plc. he has a strong record in delivering Peter Cakebread Marshall Leasing commercial growth and strategic In April 2015 Simon become Peter Grime Miles & Miles change. Matt has also worked Head of Hitachi Capital Vehicle abroad in Belgium and The Solutions Strategy Division and Tim Buchan Zenith Netherlands and has a significant was appointed as a Corporate Tim Porter Lex Autolease track record in global business. Officer of Hitachi Capital Corporation (Japan). He is now Alphabet (GB) Ltd Prior to joining LeasePlan in 1996, Nick Brownrigg responsible for expanding Matt held management roles Hitachi’s vehicle leasing and fleet Peter Collins MAN Financial Services Plc at Mobil Oil in both sales and management operations globally. procurement and has also worked Ian Tilbrook Volkswagen Financial Services for Hewlett Packard. 3 Chief Executive’s Foreword During 2017, we have been continuing to work advisory work to be much more tailored to the needs of with members to build more customer-focused our individual membership sectors. equity into the BVRLA brand; differentiating a BVRLA member from a non-member, supporting BVRLA membership passed the 925 mark in 2017, a year members’ product offering and giving confidence that saw members’ total fleet size approach five million to consumers. vehicles. The range of organisations and business models we represent and the vehicles being managed is wider In 2015 it was all about writing and deploying than ever. As in previous years, the past twelve months the Code of Conduct. During 2016 we have seen us scaling up our operations to meet the needs built upon that work, embedding of our growing and increasingly diverse membership. the Code and implementing a governance process to raise We have continued to apply these resources to the standards. 2017 has been priorities set; campaigning on behalf of the vehicle rental focussed around refining and leasing industry; keeping members informed and our communications, advised; helping to raise standards; and nurturing the services, support, reputation of our vital sector. regulatory and This Annual Review provides some insight into what the association has delivered this past year. Our new e-learning platform is already helping us to address some of these priorities. It is bringing affordable and convenient compliance training to members across a range of topics, including fraud avoidance, treating customers fairly, safeguarding the vulnerable and data protection. 4 Going forward, these modules, alongside other The BVRLA continued to provide a diverse suite equipped range of rooms for committees, training, BVRLA learning & development opportunities, will of member events, ranging from our ever-popular presentations and meetings. There will also be be co-ordinated with the association’s governance expert forums to our flagship Fleet Technology and significant investment moving forward into 2018 and compliance programme, enabling us to react Industry Outlook conferences. as we look to address internal requirements in to any emerging trends or compliance issues. Our communications and external representation inspections team really hit its stride this year, visiting We also introduced some brand-new events, for lobbying activity. more than 400-member sites and branches. Next including our ground-breaking Urban Mobility year we will be looking to improve the quality and Forum held at London City Hall in March, our CEO Other priorities have left little opportunity to focus depth of reporting that members get from these Forum in Birmingham and our Leasing Broker Forum on the association’s previous achievements, so it visits to further support them with compliance and held in Twickenham. was all the more special to spend an evening with customer care. so many past and present industry stalwarts at our This year’s events calendar concludes with our Annual Dinner last March. We were able to reflect It has been another year of growth for the BVRLA Annual Parliamentary Reception at the House on some key highlights from the last half-century, Conciliation Service, which has resolved around of Commons, the culmination of what has been and were lucky enough to have many of the leading 3,000 rental and leasing disputes between members a very busy and productive year of policymaker protagonists in the room. Such occasions help put and their customers across the UK and Europe. and stakeholder engagement. The BVRLA and its our industry’s present-day challenges in perspective As with our site visits, these interactions give us a members have sat down with more MPs, Ministers and show what can be achieved when a group of vital insight into any potential customer service or and policymakers than ever this year and this normally competitive businesses pull together in compliance issues that we can then feed back into activity will grow in 2018 as we get to grips with attaining common goals. our training and governance support. an unprecedented breadth of increasingly regional policy issues. Looking back over the last twelve months I can see The association has also been providing valuable that this same spirit and determination is just as industry insight through its regular Leasing, As expected, our lobbying and campaigning has evident in 2017 as it was back in 1967. Leasing Broker, Car Rental Operator and Fleet been mirrored by our PR and media relations Technology market surveys. To support our policy efforts. Across the communications spectrum, 2017 To finish, I must say that it has been a privilege to and PR activities we have also invested in some saw records broken for media coverage, web traffic lead the BVRLA through its 50th year of representing authoritative and timely research on topics ranging and social media engagement. the vehicle rental and leasing sector. The association from fleet air quality and the company car market to is well set for the next fifty years and we remain at This year has also seen investment made in office
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