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Website and Telephone Terms and Conditions

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Website and Telephone Terms and Conditions Website and Telephone Terms and Conditions Last updated: June 2020 These terms and conditions are made up of four sections: • Section 1: Information about us • Section 2: Terms and conditions of sale • Section 3: Other important terms • Section 4: Website terms Please read these terms and conditions carefully before using our website and/or before ordering any Products from us. You should understand that by ordering any of our Products you agree to be bound by these terms and conditions and that they form part of a legally binding agreement (our agreement). You should print or save a copy of these terms and conditions for future reference. Section 1: Information about us www.scs.co.uk is a site owned and operated by A. Share & Sons Limited T/A ScS (we). We are a limited company registered in England and Wales under company number 323778 and with our registered office and trading address at 45-49 Villiers Street, Sunderland, SR1 1HA. Our VAT number is 605 6320 68. Section 2: Terms and Conditions of Sale This section, along with section 1 and section 3, sets out the terms on which we will supply you with our Products. Section 2.2 deals with placing orders for Products with an internet Sofa and Carpet Specialist by telephone and section 2.3 deals with placing orders for Products online. Section 2.4 applies to both online and telephone orders. 2.1. General - placing orders online or by telephone 2.1.1. Service Availability Delivery restrictions Our site is only intended for use by people who reside in the United Kingdom and deliveries of Products (whether ordered by telephone or online) will only be made to home addresses within the UK mainland (England, Wales and Scotland (excluding Scottish Highlands) and within our standard delivery area (within a 30 mile drive of any ScS store). For the applicable standard delivery charge see sections 2.4.2 and 2.4.4 or our delivery information web page for details. We may be able to deliver to non-UK mainland destinations, including for example, the Isle of Man and the Isle of Wight and remote destinations such as the Scottish Highlands. If we can, those destinations will be subject to a bespoke delivery charge which we will confirm with you. We currently do not deliver to Northern Ireland and we do not accept orders from individuals outside the UK. Means of payment We accept debit/credit cards (Visa, Visa Electron, MasterCard, Maestro and American Express), PayPal or (if available for the particular Product) an easy payment finance option. 2.1.2. Your status By placing an order through our website or by telephone, you warrant that: • you are legally capable of entering into binding contracts; • you are at least 18 years old (or at least 20 years old if you are purchasing using one of our easy payment finance options; • you are resident in the UK; and • you are accessing our site from the UK 2.1.3. Issues to consider We will be delighted to answer any questions you may have before you place any order online or by telephone, but here are some things you might like to consider: • Do I want to order any extra items such as a matching footstool or a chair at a later date or carpet for another room? If so, please note that there might be slight colour shade variations and it is therefore best to order all the furniture or flooring you require at the same time. • Can access be gained easily for the furniture to be delivered? Are the doors wide enough; are there any awkward stairs, lifts or passageways? • Will the furniture fit into the room? When browsing online remember: • The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer or device's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images. • Although we have made every effort to be as accurate as possible, because some of our Products are handmade, sizes, weights, capacities, dimensions and measurements indicated on our site have a 2% tolerance. • The packaging of the Products may vary from that shown on images on our site. 2.2. Telephone Sales 2.2.1. How to place an order The information about the Products on our site constitutes an “invitation to treat” and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with Products on the basis of any incorrect information, even if that information is repeated in your order. You may order Products with an internet Sofa and Carpet Specialist over the telephone by calling us on 0800 7310048 or by completing the call back enquiry form on our site. Lines are open 7 days a week including bank holidays during the hours stated on our website. Calls from landlines are free; most mobile calls will also be free but please check with your mobile provider before calling. Your internet Sofa and Carpet Specialist will explain the order process to you on the telephone and answer any queries you may have. 2.2.2. Information you should have ready to help us take your order If you decide you would like to place an order for Products with us over the telephone, please have the following information ready as it with help us to process your order: • Your name, contact details and full address including post code; • Details of the Product or Product range you are interested in, including the colour if applicable; • Confirmation of how you would like to pay for the Products (remember a delivery charge will normally apply – please see section 2.4.4 and our Delivery Guide for details); • Details of your full or part-time working arrangements if you are purchasing using one of our finance options. 2.2.3. Acknowledgement and acceptance of your order and Contract duration Your order constitutes an offer to us to buy a Product. All orders are subject to acknowledgement by us, and we will confirm that acknowledgement to you by sending you order confirmation paperwork which will include a copy of sections 2 and 3 of these terms and conditions and other information (Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation or, if you choose one of our easy payment options, when we receive your signed finance documents and sales contract. The paperwork will usually be sent to you by email and will arrive within 5 working days of the day you place your order. The Contract will end when both of us have performed all our obligations, including under any guarantee. The Contract will relate only to those Products confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until we have confirmed the order of those Products in a separate Order Confirmation. Surveyor visits You may want a surveyor to visit and check measurements for an order of carpet/vinyl flooring Products. The surveyor can calculate the final (rather than estimated) price of an order. You may ask the surveyor to give you a further quote, for example to add another room. Any further quote you receive from a surveyor is subject to confirmation from us. If you want to proceed with the quote, the surveyor will add that to your order under the same Contract. That means you will only pay one delivery charge and that you ensure a colour match if the flooring can all be cut from the same roll. If you prefer to place another order, that will be a new Contract. The surveyor's quote is not capable of forming the basis of an offer for a new Contract, since prices and availability of flooring Products may change. You will need to place your new order by telephone, online or by visiting a store. 2.3. Online Sales 2.3.1. The information on our site The information about the Products on our site constitutes an “invitation to treat” and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information, and you agree that we can. It also means that in no circumstances will we be contractually bound to supply you with Products on the basis of any incorrect information, even if that information is repeated in your order, and again you agree with that. 2.3.2. How to place an order You may order Products by following our online order process which includes the following key steps: • Choose the Products you wish to purchase; • You may now have the option of specifying bespoke elements of your Products, such as the fabric, colour(s), size, trim and other features; • Add the Products to your basket; you may be asked to confirm your postcode to check we can deliver to your area; • You may also be offered the option of adding complementary Products; • The indicative delivery price will be shown; this will be confirmed when you provide the delivery address. You may have the option of collecting the Product from store free of charge. • You can now choose whether to pay by debit/credit card, PayPal or (if available for the particular Product) by an easy finance payment option; • You will be asked to register your personal details, including your delivery address, a contact number and the best time to contact you; • If you pay by debit/credit card, you will be asked to input your debit/credit card details; • If you pay by PayPal, you will be asked to log into your PayPal account and follow the instructions; you will then be asked to place your order; • If you choose to pay by an easy payment option you will need to speak to us to complete your order and a Sofa and Carpet Specialist will call you to complete the finance application.
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