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Solano County MTC Onboard Survey - SolTrans
Table of Contents Executive Summary ...... 1 Project Overview ...... 1 Key Findings ...... 1 Detailed Findings ...... 5 Ridership Characteristics ...... 5 Trip Characteristics ...... 5 Home-Based Trip Purpose ...... 7 Non Home-Based Trip Purpose ...... 9 Access Mode to First Boarding Point ...... 10 Walk Travel Time to First Boarding Point ...... 11 Travel Distance to First Boarding Location ...... 12 Transfers ...... 12 Mode to Final Non-Home Destination ...... 13 Walk Travel Time to Final Non-Home Destination ...... 14 Travel Distance to Final Non-Home Destination...... 15 Fare Media ...... 15 Fare Payment ...... 15 Type of Fare ...... 16 Custom Questions – Express ...... 17 Express – On-Time Performance ...... 18 Express – Frequency ...... 18 Express – Driver Courtesy ...... 19 Express – Availability of Intercity Connections ...... 19 Demographics ...... 21 Driver’s License ...... 21 Vehicles Available to Household ...... 21 Transit Alternatives ...... 23 Length of Time Using Transit ...... 24
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Employment Status ...... 25 Student Status ...... 25 Persons in Household ...... 26 Persons Employed in Household ...... 26 Age...... 27 Ethnicity ...... 28 Language ...... 29 Gender ...... 30 Income ...... 31 Methodology ...... 33 Communications Summary ...... 33 Detailed Sampling Plan ...... 33 Tablet Survey Instrument ...... 35 Data Collection ...... 37 Recruitment ...... 37 Management & Trainers ...... 37 Training ...... 38 Data Collection Procedure ...... 38 Quota Tracking and Quality Assurance Checks ...... 39 Data Cleaning and Weighting ...... 40 Data Cleaning ...... 40 Dataset Preparation ...... 41 Weighting ...... 41 Results ...... 41 Response Rate ...... 41 Summary of Distribution & Results ...... 42 Appendix ...... 43 Survey Instrument ...... 43 Field Training Manual ...... 57
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Solano County MTC Onboard Survey - SolTrans
Table of Figures
Figure 1: Express Route Service Rating Summary & Average Ratings ...... 3 Figure 2: Ridership Profile Snapshot ...... 4 Figure 3: Is Home Your Origin or Destination? ...... 5 Figure 4: Where are You Coming From on This Trip? ...... 6 Figure 5: Where are You Going to on This Trip? ...... 7 Figure 6: Home-Based Trip Purpose ...... 8 Figure 7: Non Home-Based Trip Purpose ...... 9 Figure 8: How did You get From Your [Home] to Your First Boarding Point? ...... 10 Figure 9: Minutes Walked From [Home] to First Boarding Point ...... 11 Figure 10: Miles From [Home] to First Boarding Point (Non-Walkers) ...... 12 Figure 11: Number of Transfers to Complete Trip ...... 12 Figure 12: How Will You get from Your Last Transit Stop to Your [Non-Home] Destination? ...... 13 Figure 13: Minutes Walked to [Non-Home] Destination ...... 14 Figure 14: Miles From Last Transit Stop to [Non-Home] Destination (Non-Walkers) ...... 15 Figure 15: How Did You Pay Your Fare? ...... 16 Figure 16: What Type of Fare Did You Pay? ...... 16 Figure 17: Express Route Service Rating Summary & Average Ratings ...... 17 Figure 18: Express Route - On-Time Performance ...... 18 Figure 19: Express Route - Frequency of Service ...... 18 Figure 20: Express Route - Driver Courtesy ...... 19 Figure 21: Express Route - Availability of Intercity Connections ...... 20 Figure 22: Driver’s License ...... 21 Figure 23: Drivable Vehicles Available to Household ...... 22 Figure 24: If the Bus You Rode was Not Available, How Would You Have Made Your Trip? ...... 23 Figure 25: How Long Have You Been Riding Transit?...... 24 Figure 26: Employment Status ...... 25 Figure 27: Student Status ...... 25 Figure 28: People in Household ...... 26 Figure 29: People in Household Employed ...... 26 Figure 30: Age...... 27 Figure 31: Hispanic, Latino or of Spanish Origin ...... 28 Figure 32: With Which of the Following Ethnicities Do You Identify? ...... 28 Figure 33: Do You Personally Speak a Language Other Than English at Home? ...... 29 Figure 34: Language Other Than English Spoken at Home ...... 29 Figure 35: How Well Would You Say You Speak English? ...... 30 Figure 36: Gender ...... 30
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Solano County MTC Onboard Survey - SolTrans
Figure 37: Total Annual Household Income ...... 31 Figure 38: Sampling Plan – Weekday Boardings by Route ...... 34 Figure 39: Sampling Plan – Weekend Boardings by Route ...... 34 Figure 40: Minimum Field Surveyor Qualifications ...... 37 Figure 41: Weights by Route & Weekpart ...... 41 Figure 42: Tablet Survey Distribution and Refusals ...... 41 Figure 43: Weekday Survey Results by Route ...... 42 Figure 44: Weekend Survey Results by Route ...... 42
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Solano County MTC Onboard Survey - SolTrans
Executive Summary
Project Overview
SolTrans operates 11 local bus routes in the Southern Solano County Region of the San Francisco Bay Area in the cities of Vallejo and Benicia, as well as four SolanoExpress routes operating from Vallejo to Walnut Creek, Del Norte, Fairfield and San Francisco.
In spring 2017, Redhill Group conducted an origin-destination study for Solano County Transit (SolTrans). This project was a phase of a larger Metropolitan Transit Commission (MTC) initiative to compile travel behavior and demographic data of transit passengers in the San Francisco Bay Area to improve transit region-wide. Each agency’s participation is voluntary.
There are three primary goals for the effort. The first is to collect riders’ travel pattern data to support the refinement of MTC partner agencies’ analytical tools, and regional and county-level travel demand models. The second goal is to collect demographic data to support compliance with Title VI of the 1964 Civil Rights Act for regional expenditures, and to facilitate equity analysis. The third goal is to collect specific data as requested by the participating agency.
The project included the development of a sampling plan, survey instrument design, project scheduling, data collection, and analysis of results. Onboard tablet personal interviews were used to collect rider trip information. A standardized set of questions was used to gather real- time trip mapping of logical trip summaries that included spatial data of riders’ origin, destination, boarding, alighting, and transfer points. The survey instrument also collected riders’ access and egress modes, distance or time to/from bus stops, fare media, and traditional demographics to support Title VI reporting. Four operator-specific questions regarding customer satisfaction opinions for SolanoExpress were also included.
The onboard data collection phase and all other project tasks were conducted by the Redhill Group.
Key Findings
Trip Purpose The top three home-based trip purposes for SolTrans riders are “Work” (31%), “Social/Recreational” (21%), and “Shopping” (18%). Differences in trip types are observed between riders surveyed on express and local routes. Almost half of express rider trips are “Work” related (48%), compared to 16 percent for local riders. “Shopping” is the most common
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trip purpose for riders who use local service (28%), compared to seven percent for express riders. “Social/Recreational” is the second most common trip purpose at 23 percent for express riders, and third most common for local riders (19%).
Access/Egress Mode Most riders either “Walk” to the first transit stop from their home, or are “Dropped Off.” The average walk time from home to the first boarding point is 8.4 minutes. Over three quarters of riders “Walk” from home to the first boarding point (79%). Local riders are significantly more likely to “Walk” (95%) than express riders (62%). Express riders are more likely than local riders to reach their first boarding point by being “Dropped Off” (21% vs 2%).
Similar to the proportion of riders who walked from home to their first transit boarding point, most riders “Walk” from their last stop to their non-home destination (89%). Local riders are more likely to “Walk” (96%), than express riders (82%), and are less likely than express riders to be “Picked Up” by someone else (2% vs 13%). The average walk time from riders’ final alighting point to their destination is 7.1 minutes.
Transfers Approximately half of SolTrans riders (51%), complete their trip without a transfer, and local riders are more likely (64%) than express riders (36%), to use only one bus to complete their trip.
Fare Media SolTrans riders most commonly pay using a “Cash Fare” (67%) and express riders are more likely (75%) than local riders (60%) to use this fare as a means of payment. Thirty-three percent of riders use some form of a pass to pay their fare. Approximately three quarters of SolTrans riders pay a full “Adult” fare (76%). Ninety-one percent of express riders pay an “Adult” fare, which is substantially higher than for local riders (62%).
Length of Time Riding Transit Nearly three-quarters of riders have been using transit for a year or more (72%), while over one- quarter (28%) are new to the system and have been using transit for less than one year.
Transit Alternatives Over half of SolTrans riders (56%) do not have a driver’s license and are thus likely to be transit dependent by virtue of having limited independent means of reaching their destination. Local riders are less likely to have a driver’s license (31%) than express riders (57%).
Although over half of riders do not have a driver’s license, most (76%), live in a household that have at least one operating vehicle. Conversely one-quarter of SolTrans riders (24%) do not have a car available to their household. It follows that the majority of SolTrans riders (81%), indicate they are still able to make their trip if the bus was not available. Nineteen percent said they
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would not make the trip. The most common trip alternatives are “Receive a Ride” (35%), “Driving Alone” (14%), using a transportation network company (TNC) (11%), or a “Taxi” (4%).
Employment/Student More than half of riders system-wide (54%) are employed. Express riders are much more likely to be employed (72%) than local riders (38%).
Approximately a quarter of riders (26%) are students. Local riders are slightly more likely than express riders to be students (29% vs 23%).
Rider Age Over half of SolTrans riders are under the age of 40 and the average age of a SolTrans rider is 38.5. Express riders on average are slightly younger than those who ride local routes (36.3 vs 40.6).
Satisfaction with Express Services
Figure 1: Express Route Service Rating Summary & Average Ratings
0% 20% 40% 60% 80% 100%
Driver Courtesy 7% 36% 54% 4% (3.5)
Frequency of Service 4% 9% 39% 45% 2% (3.3)
On Time Performance 4% 11% 35% 48% 3% (3.3) Availability of Intercity Connections 4% 9% 38% 43% 6% (3.3)
Poor Fair Good Excellent No Opinion
SolTrans operates four express routes: 78, 80, 82, and 85. As part of this study express riders were asked a series of four questions to assess their satisfaction with SolTrans express service. Using a four-point scale with a range of “Poor” to “Excellent,” riders were asked to rate their satisfaction with on- time performance, frequency of service, driver courtesy and intercity connections. When the top two scores, “Excellent” and “Good,” are combined, driver courtesy received the highest rating at 90 percent while availability of intercity connections received the lowest score at 81 percent. Weekday riders have a higher overall level of satisfaction with express services than weekend riders.
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Solano County MTC Onboard Survey - SolTrans
Rider Profiles The following figure highlights the significant differences between SolTrans’ local and express riders. Figure 2: Ridership Profile Snapshot
LOCAL RIDER EXPRESS RIDER
Work 16% 48% Social/Rec. 19% 23% Shopping 28% 7%
TRIP TYPE: TRIP College 5% 10% HOME-BASED
No Transfer 64% 36% One 25% 47% Two+ 11% 17% TRANSFERS:
Walked 95% 62% Dropped Off 2% 21% MODE: ACCESS Drove Alone 1% 10%
Walked 96% 82% Picked Up 2% 13% MODE: EGRESS TNC 1% 2%
Average Age: 40.6 Average Age: 36.3 Under 50 62% 78%
AGE: Over 50 38% 22%
Employed 38% 72% Not Employed 62% 28% WORK STATUS:
Driver's License 31% 57% No License 69% 43% LICENSE:
Under $50K 83% 64% H.H. $50K or More 17% 36% INCOME:
100% 75% 50% 25% 0% 25% 50% 75% 100%
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Solano County MTC Onboard Survey - SolTrans
Detailed Findings
Ridership Characteristics Solano County Transit (SolTrans) provides public transit in southern Solano County via a network of 10 local and four express routes. SolTrans riders were interviewed on 12 routes on both weekdays and weekends to better understand travel patterns in the region and to determine riders’ satisfaction with express services. A total of 398 completed interviews were conducted (291 on weekdays and 107 on weekends) with riders between 8:00 a.m. and 10:30 p.m. Completed surveys represent approximately five percent of the daily ridership of each route that was surveyed. Of the 398 surveys completed they were evenly divided between local and express services.
To highlight similarities and differences among key rider segments, results in most charts are shown for the system as a whole and also separately for express and local riders. When key differences are observed between weekday and weekend patterns, they are discussed. Although the weekend sample consists of five percent of weekend ridership, it should be noted that a sample size of 100 can be considered accurate at + 9.1 percent at a 95 percent confidence level. Discussion regarding differences between weekday and weekend ridership patterns, due to small sample sizes, may be directional rather than statistically significant. In some instances, percentages may not equal 100% due to rounding.
Trip Characteristics Figure 3: Is Home Your Origin or Destination? n = 398 The majority of transit trips include home as either the trip Non-Home origin or destination (93%). Based Trip 7% However, a small percentage of trips are between two non-home locations. For SolTrans, seven percent of all trips fall into this category. Destination to Home Home to In traditional onboard surveys, all 37% Destination trip origins are reported 56% collectively regardless of the trip’s direction or purpose. This approach results in trip origins and access modes being a combination
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Solano County MTC Onboard Survey - SolTrans of “Home,” “Work,” and other starting locations. This methodology does not produce a clear and meaningful representation of riders’ trips from home to the first transit point, or the final leg of the trip from the last alighting point to the final destination.
To illustrate, the data on the following pages are first shown where “Home” is included as an origin or destination.
Using this traditional approach, “Home” comprises over half of SolTrans riders’ trip origins (56%), which is comprised of riders who were surveyed on local routes (55%), and express routes (56%). For express riders, the second most common origin is “Work” (25%), followed by “Social/Recreational” (10%). For local riders, “Shopping” accounts for 12 percent of origins, “Work” accounts for 10 percent, “Social/Recreational” for eight percent, and “School (K-12)” for five percent. All other categories for both express and local riders are three percent or less.
Figure 4: Where are You Coming From on This Trip? n = 398
0% 20% 40% 60%
56% Home 55% 56% 17% Work 10% 25% Social/ 9% 8% Recreational 10% 7% Shopping 12% 2% 3% School (K-12) 5% 0% 2% Medical 3% 1% Business 2% 1% Appointment 2% 2% College 3% 2% System 1% Dining 1% 0% Local 1% Personal 1% Express 1%
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Similar to the proportions of origin types, SolTrans rider destinations are most often “Home” (38%). Express riders’ second and third most common destination are “Work” (22%) and “Social/Recreational” (17%). Local riders more commonly have a higher rate of other trip destinations including “Shopping” (15% vs. 6%), “Personal [Business]” (11% vs 4%), and “School (K-12)” (4% vs. 0%).
Figure 5: Where are You Going to on This Trip? n = 398
0% 20% 40% 60%
38% Home 38% 38% 15% Work 9% 22% Social/ 14% 11% Recreational 17% 10% Shopping 15% 6% 7% Personal 11% 4% 5% College 2% 8% 4% Medical 4% 4% 2% School (K-12) 4% 0% Business 1% System 2% Appointment 0% 1% Local Escorting Others 2% 1% 1% Express Dining 2% 0%
Home-Based Trip Purpose To create a more meaningful and actionable representation of riders’ public transit behavior, survey results are now presented from a modified database of trips in relation to riders’ homes. This approach creates a consistent picture of boarding accessibility from riders’ ultimate origin, as well as the relationship between their final alighting point to their final non-home destination. Since home is always the origin for this reporting, home is excluded from destinations other than the situation where a rider is going from one home location to a different/secondary home destination, which occur occasionally.
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Figure 6: Home-Based Trip Purpose n = 398 0% 20% 40% 60% 31% Work 16% 48% Social/ 21% 19% Recreational 23% 18% Shopping 28% 7% 7% College 5% 10% 7% Personal 9% 4% 5% Medical 7% 4% 4% School (K-12) 7% 0% Business 2% 2% Appointment 2% 2% System Escorting Others 2% 1% 2% Local Dining 3% 0% 1% Express Home 1% 0%
System-wide, just under one-third of weekday trips are “Work” (31%). However, there are significant differences between local and express riders’ travel patterns. Almost half of express riders’ trips (48%), are work related compared to 16 percent of riders who use local routes. “Shopping” is the most common trip purpose for riders who use local service (28%), compared to seven percent of express riders. For both express and local riders, “Social/Recreational” is the second most common trip purpose at 19 percent for local riders and 23 percent for express riders.
School related trips, including “College” and “School (K-12),” make up 11 percent of the trips system-wide. Riders who travel to colleges and universities are more likely to use express service (10%), than local service (5%). By comparison, individuals traveling to “School (K-12)” destinations use local service only (7%).
Medical related trips account for seven percent of local trips and four percent of express trips.
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Local riders also make trips for “Dining” (3%), or to reach a second “Home” location (1%), whereas express riders are unlikely to use the buses for either of those trip purposes (0% for each category).
Comparing weekday to weekend riders, home-based trip types on weekends are similar with the exception of the following categories: “Business Appointments” as a trip purpose drop from four percent to zero percent, and there is a shift from school related trips (“College” and “School (K- 12)”) from 16 percent on weekdays to two percent on weekends. Shifts are also seen in “Social/Recreational” trips which account for 16 percent of purposes for weekdays compared to 30 percent of weekends. Finally, “Shopping” as a trip purpose makes up 15 percent of weekday trips compared to 23 percent for weekends.
Non Home-Based Trip Purpose A small proportion of Figure 7: Non Home-Based Trip Purpose weekday trips (7%) neither n = 29 start nor end at home. Since there is no anchor to Business Apt. to Dining the trip such as home, Business Apt. 4% there are numerous (and to Medical 6% often unique) possible Social to Other Shopping origin-destination 27% 7% combinations with low percentages. These Shopping to origin/destination groups Personal have been combined under 7% “Other” (27%). “Work” to
“Personal [Business]” Work to accounts for the largest College proportion of these non- 10% home-based trips (20%), followed by riders going Work to between two different Personal “Social/Recreational” Social to 20% Social locations (18%). 18%
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Access Mode to First Boarding Point
Figure 8: How Did You get From Your [Home] to Your First Boarding Point? n = 369
0% 20% 40% 60% 80% 100%
79% Walked 95% 62%
11% Dropped Off 2% 21%
5% Drove Alone - Parked 1% 10%
3% TNC 0% 5%
1% Bicycled 1% 0%
1% Carpooled - Parked 1% System 1% 0% Local Taxi 0% 1% Express 0% Other 1% 0%
Over three quarters of riders “Walk” from home to the first boarding point (79%). However, local riders are significantly more likely to “Walk” (95%), than express riders (62%). Express riders are more likely than local riders to reach their first boarding point by being “Dropped Off” (21% vs 2%), “Driving Alone [and parking]” (10% vs 1%), or using a transportation network company (“TNC”) such as Uber or Lyft (5% vs 0%). No other access mode registers more than one percent.
Access mode is generally comparable between weekday and weekend riders. However, weekend riders are directionally more likely to “Walk” to their first boarding point (81% vs 78%), while weekday riders are slightly more likely to be “Dropped Off” (12% vs 9%).
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Walk Travel Time to First Boarding Point
Figure 9: Minutes Walked From [Home] to First Boarding Point n = 287
60% System Local Express
46%
40% 36% 36%
30% 28%
20% 16% 13% 11% 11% 9% 7% 8% 8% 7% 7% 5% 5% 5% 5% 5% 3%
0% Less Than 2 Minutes 3 Minutes 4-5 Minutes 6-10 Minutes 11-15 15 Minutes Two Minutes Minutes Or More
The average walk time from home to the first boarding point is 8.4 minutes. Local riders have a lower average walk time at 6.9 minutes, while express riders’ average walk time to their first boarding point is 10.8 minutes. The longer walk time for express riders may be a function of lower stop density.
Among the 79 percent of riders who “Walk” from home to their first boarding point, nearly half walk five minutes or less (49%). Twenty-one percent indicate they walk three minutes or less. At the upper end of the spectrum, 15 percent of riders walk 11 minutes or more. Over one-third of riders (36%), have a walk time of six to 10 minutes.
Walk times of five minutes or less to the first boarding point are more common for local riders (60%) than for express riders (31%). Close to half of express riders have a walk time of six to 10 minutes (46%), and close to one-quarter have walk times of more than 10 minutes (24%). Only 30 percent of local riders have walk times of six to 10 minutes and 10 percent of 11-minute walk times or more.
Weekend riders are slightly more likely (54%), than weekday riders (50%) to have a walk time greater than five minutes.
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Travel Distance to First Boarding Location Among the 21 percent of riders who access Figure 10: Miles From [Home] to First Boarding Point their first boarding point by a mode other (Non-Walkers) n = 41 than walking, there is a notable difference in travel distance between local and 100% 90% express riders. Riders on local routes are System Local Express more likely to have shorter travel distances 80% of less than two miles (90%), than express riders (25%). Express riders are more likely 62% 60% to travel two to five miles (62%) than their 54% local-rider counterpart (0%). The average distance traveled from home to the first 40% 34%
boarding point is 3.5 miles. Local riders 25% travel an average of 2.1 miles, while 20% 13% 13% express riders travel a longer average 10%
distance at 3.7 miles. 0% 0% Weekend riders, who do not walk to their Less Than 2-5 Miles More than 5 first boarding point are also more likely Two Miles Miles (74%) than weekday riders (62%) to travel two miles or more.
Figure 11: Number of Transfers to Complete Trip Transfers n = 398 Approximately half of SolTrans riders (51%), complete their trip without a 80% System Local Express transfer, and local riders are more 64% likely (64%) than express riders (36%) 60% 51% to use only one bus to complete their 47% trip. Express riders are more likely 40% 36% 35% than local riders to have one transfer
25% (47% vs 25%), or two or more 17% transfers (17% vs 11%). 20% 14% 11% Weekday riders are more likely (37%)
0% to have one transfer (vs. 32% weekend No Transfers One Transfer Two or More riders). Approximately half of both Transfers weekday (51%) and weekend riders (50%) only use one bus to reach their destination. However, weekend riders are more likely (18%), than weekday riders (12%) to have two or more transfers to complete their trip.
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The average number of trip legs is 1.6 (or 0.6 transfers)1.
Mode to Final Non-Home Destination
Figure 12: How Will You get from Your Last Transit Stop to Your [Non-Home] Destination? n = 369
0% 20% 40% 60% 80% 100%
89% Walk 96% 82% 7% Picked up 2% 13% 1% Bicycle 1% 0% 1% Carpool-Park 0% 2%
1% System Taxi 1% 1% Local 1% TNC 1% Express 2%
Similar to the proportion of riders who “Walk” from home to their first transit boarding point, most riders “Walk” from their last stop to their non-home destination (89%). Local riders are more likely (96%) to “Walk” than express riders (82%), and are less likely to be “Picked up” (2%) than express riders (13%). “Bicycle”, “Carpool”,“Taxi” and “TNC” comprise one percent each respectively of other non-walking egress modes.
1 It should be noted that all transfers including out of system transfers are counted in the statistic, so the average number of SolTrans buses used to complete a one-way trip will be lower.
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Solano County MTC Onboard Survey - SolTrans
Walk Travel Time to Final Non-Home Destination For the 89 percent of SolTrans riders who walk to their non-home destination from their last alighting point, over half have a walk time of five minutes or less (56%). Over one-third (35%) of riders walk between six and 10 minutes and nine percent walk 11 minutes or more.
Local riders generally are more likely to have walk times of five minutes or less (67%), than express riders (41%). In contrast, express riders tend to have longer walk times of six or more minutes (57%) than local riders (33%).
Weekend riders are slightly more likely (47%), than weekday riders (43%) to have a walk time of over five minutes.
Figure 13: Minutes Walked to [Non-Home] Destination n = 328
60% System Local Express
46%
40% 35% 35%
28% 26%
20% 20% 18% 15% 11% 7% 8% 7% 5% 6% 6% 5% 6% 3% 3% 4% 4%
0% Less Than 2 Minutes 3 Minutes 4-5 Minutes 6-10 Minutes 11-15 15 Minutes Two Minutes Minutes Or More
The average walk time from riders’ final alighting point to their destination is 7.1 minutes. The average walk time for local riders walk to their non-home destination is 6.1 minutes, while express riders walk on average 8.3 minutes.
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Travel Distance to Final Non-Home Destination For the 11 percent of riders who do not walk from their last alighting point to their non-home destination, 29 percent travel less than two miles, over half travel between two and five miles (53%), and 18 percent travel more than five miles to reach their destination. The average distance traveled to destinations is 4.4 miles. For local riders the average is 1.9 miles compared to Figure 14: Miles From Last Transit Stop to [Non-Home] 5.0 miles for express riders. Destination (Non-Walkers) n = 41 80% Travel distances show variation System Local Express between local and express riders. 67% All local riders travel five miles or 60% less (100%) to reach their 53% 50% destination compared to 78 percent of express riders. The 40% remaining 22 percent of express 34% riders travel more than five miles. 29% 28% 22% 18% Weekend riders are slightly more 20% likely (73%) than weekday riders (70%) to travel more than two 0% miles. 0% Less Than 2-5 Miles More than Two Miles 5 miles
Fare Media
Fare Payment SolTrans riders most commonly use “Cash Fare” as fare media (67%), and express riders are more likely (75%), than local riders (60%), to use “Cash Fare” as a means of payment. Thirty- three percent of riders use some form of a pass to pay their fare. Local riders are more likely to use a “Monthly Pass” (20% vs 11%) and a “Day Pass” (12% vs 3%), whereas express riders are more likely to use a “Clipper Card” than local riders (8% vs 3%). The “10-Ride Ticket” is used by both local (4%), and express (3%) riders equally.
“Cash Fare” is less likely to be used by riders from household incomes of less than $10,000 (58%) and $75,000 or more (59%), which makes those two categories the highest users of other pass types, including “Monthly Pass” (24% and 21%, respectively). “Monthly Passes” are less commonly used by riders in households of $25,000 to $34,999 (7%), $35,000 to $49,999 (10%), and $50,000 to $74,999 (9%).
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Weekend riders are more likely (75%) than weekday riders (63%) to use a “Cash Fare.” Weekday riders are twice as likely to use a “Monthly Pass” (19%), as weekend riders (9%).
Figure 15: How Did You Pay Your Fare? n = 398 0% 20% 40% 60% 80%
67% Cash Fare 60% 75% 15% Monthly 20% 11% 7% Day Pass 12% 3% 6% Clipper 3% 8% System 3% 10-Ride Ticket 4% Local 3% 1% Express Other 2% 0%
Type of Fare Approximately three-quarters of Figure 16: What Type of Fare Did You Pay? SolTrans riders pay a full “Adult” fare n = 398 (76%). Ninety-one percent of express riders pay this fare, which is 100% 91% substantially higher than for local System Local Express
riders (62%). Discounted fares 80% 76% account for the remaining quarter (24%) of riders. Local riders are more 62% 60% likely than express riders to pay the “Senior/Disabled” fare (25% vs 7%) and “Youth” fare (12% vs 2%). 40% 25% Weekend riders are generally more 20% 16% likely (80%) than weekday riders 12% 7% 7% (74%) to pay an “Adult” fare. 2% Conversely, “Senior/Disabled” (17% 0% vs 14%) and “Youth” fare (8% vs 6%) Adult Senior/Disabled Youth (< 19) are more likely to be used by
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weekday riders than weekend riders.
Riders who self-identify as non-Hispanic are more likely to pay a “Senior/Disabled” fare than Hispanic riders (18% vs 8%). Hispanic riders are five percentage points more likely to pay a “Youth” fare (12% vs 7%).
Riders who pay the “Senior/Disabled” fare are most commonly in their 40’s (8%), 50’s (23%), and 60 or over (68%). Predictably, the “Adult” fare is used least by riders 60 and over (30%), and younger than 20 (41%).
Custom Questions – Express
Express riders were asked a series of four questions to assess their satisfaction with SolTrans express service. Using a four-point scale with a range of “Poor” to “Excellent,” riders were asked to rate their satisfaction with on- time performance, frequency of service, driver courtesy and intercity connections. When the top two scores, “Excellent” and “Good,” are combined, driver courtesy received the highest rating at 90 percent while availability of intercity connections received the lowest score at 81 percent. Weekday riders have a higher overall level of satisfaction with express service than weekend riders.
Figure 17: Express Route Service Rating Summary & Average Ratings 0% 20% 40% 60% 80% 100%
Driver Courtesy 7% 36% 54% 4% (3.5)
Frequency of Service 4% 9% 39% 45% 2% (3.3)
On Time Performance 4% 11% 35% 48% 3% (3.3) Availability of Intercity Connections 4% 9% 38% 43% 6% (3.3)
Poor Fair Good Excellent No Opinion
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Express – On-Time Performance
Figure 18: Express Route - On-Time Performance When the “Excellent” and “Good” n = 199 ratings are combined, weekday 60% Weekday Weekend riders give higher marks than 51% weekend riders for on time performance (85% vs 78%). Over 41% half of weekday riders rate on-time 40% 37% 34% performance as “Excellent” (51%), compared to 41 percent of weekend riders.
20% The average rating for on-time 13% performance is 3.4 for weekday 10% 9% riders compared to 3.1 for weekend 4% express riders on a scale where one 1% 0% 0% is “Poor” and four is “Excellent.” Poor Fair Good Excellent No Opinion
Express – Frequency Weekday riders are also more likely Figure 19: Express Route - Frequency of Service to rate the frequency of service as n = 199 “Good” or “Excellent” than 60% Weekday Weekend weekend riders (89% vs 76%). Half 50% of weekday riders rate the frequency of service as “Excellent” 39% 40% (50%), compared to 36 percent of 40% 36% weekend riders.
Nine percent of weekday riders and 22 percent of weekend riders rate 20% 15% service frequency as “Poor” or
“Fair,” which likely reflects the 7% 6% relatively lower frequency of 3% 3% 2% weekend service scheduling. 0% Poor Fair Good Excellent No Opinion
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The average rating for the frequency of service for weekday riders is 3.4 and 3.1 for weekend express riders on a scale where one is “Poor” and four is “Excellent.”
Express – Driver Courtesy Of the four express rider service Figure 20: Express Route - Driver Courtesy questions, driver courtesy rates n = 199 the highest. The majority of weekday (88%) and weekend 60% 57% Weekday Weekend (91%) express riders give ratings of drivers’ courtesy as either 47% 44% “Excellent” or “Good.”
40% At six percent, the lowest rating
31% given by weekday riders is “Fair.” Nine percent of weekend riders also rate this category as “Fair.” 20% The average rating for driver 9% courtesy for weekday express 6% 6% riders is 3.5 and 3.4 for weekend 0% 0% 0% 0% express riders on a scale where Poor Fair Good Excellent No Opinion one is “Poor” and four is “Excellent”.
Express – Availability of Intercity Connections Eighty-one percent of weekday riders and 82 percent of weekend riders rated the availability of intercity connections as “Excellent” or “Good.” Weekday riders are more likely to provide an “Excellent” rating than weekend riders (45% vs 40%).
Eight percent of weekday and 11 percent of weekend riders give a rating of “Fair” for this service attribute. The lowest rating of “Poor” is three percent for weekday riders and five percent for weekend riders.
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Figure 21: Express Route - Availability of Intercity Connections
n = 199 60% Weekday Weekend The average rating for intercity connections is 3.3 45% 42% for weekday express riders 40% 40% 36% and 3.2 for weekend express riders on a scale where one is “Poor” and four is
“Excellent.” 20% 11% 8% 8% 5% 3% 2% 0% Poor Fair Good Excellent No Opinion
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Demographics Figure 22: Driver’s License Driver’s License n = 398 Over half of riders do not 80% System Local Express have a driver’s license 69% (56%), and are thus likely to be transit dependent by 60% 57% 56% virtue of having limited independent means of 44% 43% reaching their destination. 40% Local riders are less likely to 31% have a driver’s license (31%) than express riders (57%). 20% Riders in households with annual incomes of $50,000 or more are more likely to have a driver’s license (48%) 0% Driver's License No License than riders in households with an annual household income of less than $50,000 (39%). It follows that individuals who are employed are also more likely to indicate they have a driver’s license (51%), than those who are not employed (35%).
Individuals who are 20 to 49 are more likely to have a driver’s license (52%), than riders who fall in other age categories (30%). Men are more likely than women to have a driver’s license at 48 and 39 percent, respectively. The proportion of riders with driver’s licenses are least common for riders younger than 20 (19%), in their 50s (30%), and 60 and older (38%).
Weekday riders are slightly more likely (45%), than weekend riders (41%) to have a driver’s license.
Vehicles Available to Household Nearly one-quarter of SolTrans riders do not have a car available to their household (24%). Conversely, just over three-quarters have at least one car available (76%). For those that do have a vehicle available to the household, the average number is 1.8. There is virtually no difference in the average number of vehicles available between local riders and express riders.
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Express riders are more likely to have access to a vehicle than local riders, with 85 percent having at least one vehicle available to their household and almost half (49%), have two or more household vehicles. Comparatively, riders who use local service are less likely to have a vehicle available with 31 percent not having a vehicle available compared to 15 percent for express riders.
There is no difference in vehicle availability between weekday and weekend riders. Slightly more than three quarters of both weekday (77%) and weekend (76%) riders have at least one vehicle available to their household.
The majority of riders who are employed have at least one operating vehicle available to their household (84%). In contrast, only 68 percent of riders who are unemployed have an operating vehicle available to their household.
It follows, the higher the annual household income, the more likely the household is to have at least one operating vehicle. Of households under $50,000, 69 percent have at least one operating vehicle. Comparatively, 85 percent of households $50,000 or more have at least one operating vehicle.
Figure 23: Drivable Vehicles Available to Household n = 398 40% 36% 33% System Local Express 32% 31% 30% 29% 28%
24%
20% 15% 12% 10% 9%
3% 2% 2% 1% 1% 1% 0% No Cars 1 Car 2 3 4 Cars Other
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Transit Alternatives
Figure 24: If the Bus You Rode was Not Available, How Would You Have Made Your Trip? n = 395 0% 20% 40%
Received 35% 35% a Ride 36% Not Made 19% 19% Trip 20% Driven 14% 7% Alone 20% 11% TNC 9% 13% 9% Walked 18% 0% Carpooled/ 4% 1% Vanpooled 6% 4% Taxi 6% 0% System 2% Biked 4% 0% Local 2% Other 0% Express 4%
Most SolTrans riders indicate they are able to make the trip if the bus was not available. If a transit bus was not available to make the trip, 19 percent of riders would “Not Make the Trip” while 81 percent would find another way to do so. The most common alternate mode is “Receive a Ride” (35%). Fourteen percent would “Drive Alone,” while 15 percent would take a “TNC” (11%), or a “Taxi” (4%). Eleven percent would “Walk” (9%) or use a “Bike” (2%) to their destination.
Local and express riders display divergent patterns in their alternative choices. Express riders are more likely than local riders to “Drive Alone” (20% vs 7%), while “Walk” is a choice for 18 percent of local riders, but is not a realistic alternative for express riders (0%).
Weekend riders are twice as likely (16%) as weekday riders (8%) to use a “TNC” as an alternative mode, and are also more likely to “Walk” (11% vs 8%) if transit is not available for the trip. Conversely, weekday riders are more likely to say they would “Drive Alone” (16%) than weekend riders (10%).
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Length of Time Using Transit
Figure 25: How Long Have You Been Riding Transit? n = 398
40% System Local Express
27% 23% 21% 21% 20% 19% 19% 20% 18% 18% 16% 16% 16% 13% 14% 10% 8% 6% 7% 6% 3% 0% 0% First Time 6 Months or 7-11 Months 1-2 Years 3-4 Years 5-9 Years 10 or More Less Years Slightly less than three-quarters of riders have been using transit for a year or more (72%), while slightly more than a quarter (28%) are new to the system having used transit for less than one year.
Local riders have been using transit longer than express riders. More than three-quarters of local riders have been using the system for a year or longer (77%), compared to 67 percent of express riders.
The length of time that weekend and weekday riders have been using transit is virtually the same; nearly three quarters of both groups have been riding transit for more than one year (73% vs 72%, respectively).
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Figure 26: Employment Status Employment Status n = 398 At 54 percent, more than half 80% System of all system-wide riders are 72% employed. However, express Local
riders are almost twice as likely 62% Express as local riders to be employed 60% at 72 (vs 38%). 54%
46% Employment is higher among
weekend riders (60%) than 40% 38% weekday riders (51%), and Hispanic riders are more likely 28% to be employed than non- Hispanic riders (65% vs 53%). 20%
0% Employed Not Employed
Figure 27: Student Status n = 398
100% System Local Express
Student Status 80% 77% 74% 71% Approximately one-quarter of riders are students (26%). Local
60% riders are slightly more likely than express riders to be students at 29 and 23 percent
40% respectively. 29% 26% At 19 percent, weekend riders 23% are 11 percentage points less 20% likely than weekday riders (30%) to be students.
0% Student Not A Student
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Persons in Household
Figure 28: People in Household n = 398
40% System Local Express
28% 26% 24% 24% 21% 19% 20% 17% 17% 17% 16% 15% 14% 13% 12% 11%
5% 6% 5% 6% 3% 3%
0% One Person23456More than 6
Sixty-one percent of SolTrans riders have three or fewer people living in their household, and there is only a two percentage point difference between local (62%) and express riders (60%). The mean number of persons per household is 3.3. On average, local riders have slightly larger households than express riders at 3.4 and 3.3, respectively.
Persons Employed in Household
Figure 29: People in Household Employed 60% n = 398 System Local Express
40% 40% 35% 30% 27% 27% 28%
21% 20% 15% 16% 14% 13%
7% 6% 6% 7% 2% 1% 1% 1% 1% 0% 0% None 1 Person 2 3 4 5 6 people
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The vast majority of households have at least one person who is employed (86%). Express riders are more likely to live in households where at least one person is employed (93%), than local riders (79%). Fourteen percent of system riders do not have a person in their household who works full-time or part-time, and local riders are three times (21%) as likely as express riders (7%) to not have anyone employed in the household.
Among households with at least one worker the average number of persons employed is 2.1, which is the same for both local and express riders.
Age Fifty-eight percent of SolTrans riders are under the age of 40 and the mean age of SolTrans riders is 38.5.
Express riders on average are slightly younger than those who ride local routes (36.3 vs 40.6). Over half of express riders are 20-39 years of age (56%), and nearly two-thirds are under 40 years old (63%). In contrast local riders are generally older with 46 percent being 40 years or older. As expected, reflecting school-type trip proportions on local routes, 16 percent of local riders are under the age of 20, compared to seven percent of express riders.
Figure 30: Age n = 394
40% 38% System Local Express
30%
23% 24%
20% 17% 18% 16% 15% 15% 16% 14% 14% 13% 11% 11% 7% 7% 8%
0% Under 20 20s 30s 40s 50s 60 Or Older
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Ethnicity
Figure 31: Hispanic, Latino Hispanic or Latino or of Spanish Origin n = 396 Those who self-identify as Hispanic, Latino, or of Spanish origin comprise 14 percent of SolTrans Yes riders. 14%
Ethnicity Identification The most common self-identified ethnicities among riders are African Americans (46%), and White (22%). Asian riders comprise 15 percent, Multi-racial nine percent, and Hispanic2 riders, six percent. Native Americans and Pacific Islander No make up one percent of ridership each. 86%
Figure 32: With Which of the Following Ethnicities Do You Identify? n = 389 0% 20% 40% 60%
Black 46%
White 22%
Asian 15%
Multi-Racial 9%
Hispanic 6%
Pacific Islander 1%
Native American 1%
2 “Hispanic “was selected by riders who chose “Other” to the response options of the ethnicity question.
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Language
Figure 33: Do You Personally Speak a Language Other Than English at Home? Language Other than English n = 398 Spoken at Home 80% 76% The majority of riders do not speak another language other than English (76%), while 24
percent do speak another language at 60% home.
Weekend riders are more likely than 40% weekday riders to speak a language other than English (28% vs 21%). 24% 20%
0% Other Languages Spoken Yes No Of the 24 percent of riders who speak language other than English at home the predominate languages spoken are Tagalog (39%), and Spanish (35%), followed by Mandarin (7%), French (3%), Cantonese (1%), Korean (1%) and Russian (1%). No other language was spoken by more than one percent of riders. “Other” languages include American Sign Language, Indonesian, Dutch, Gujarati, Italian, Patois, Thai, and Yoruba.
Figure 34: Language Other Than English Spoken at Home n = 92 0% 20% 40% 60%
Tagalog 39%
Spanish 35%
Mandarin 7%
French 3%
Cantonese 1%
Korean 1%
Russian 1%
Other 13%
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Language Proficiency Of riders who speak a language other Figure 35: How Well Would You Say than English at home, almost all speak You Speak English? English “Very Well” or “Well” (98%). n = 92 Two percent of riders speak English 100% “Not Well.”
78% On local routes, only four percent of 80% riders state they speak English “Not
Well” with the other 96 percent 60% stating they speak English “Well” (22%), or “Very Well” (74%). Of 40% express riders all say they speak English “Very Well (82%),” or “Well” 20% (18%). 20%
2% 0% 0% Very Well Well Not Well Not Well At All
Figure 36: Gender Gender n = 394 Fifty-four percent of SolTrans riders are male, and 46 percent are female. Female 46% There is virtually no difference of gender composition between local routes (45% female, 55% male), and express routes (46% female, 54% male).
Male 54%
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Income Figure 37: Total Annual Household Income n = 272 0% 20% 40%
14% Under $10K 16% 13% 19% $10K-$24K 21% 17% 19% $25K-$34K 24% 13% 21% $35K-$49K 21% 21% 17% $50K-$74K 16% 17% 4% $75K-$99K 1% 8% 4% $100K-$149K 1% System 7% Local 1% $150K Or More 0% Express 3%
Although the majority of riders live in households with an annual household income under $50,000 at 73 percent, express riders tend to be more affluent, with approximately twice the number of riders in households with income of $50,000 or more (35%), compared to local riders (18%).
Riders who live in households with an annual income of $50,000 or more are more likely to be Hispanic by eight percentage points (33% vs 25%). In contrast, households where the annual income is less than $50,000 are more likely to be non-Hispanic (75% vs 67%). This finding is consistent with the higher number of people who are employed in Hispanic riders’ households.
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Methodology
Communications Summary Redhill Group coordinated with the SolTrans point of contact, Michael Abegg, Planning and Operations Manager, to initiate the survey process. Redhill Group originally met with Michael Abegg in November of 2016 to review the project including:
x Project goals, x Survey methodology and process, x Surveying time frame, x Sampling plan, x Coordination of route specific times and schedules, x Fare media, x Custom questions (SolanoExpress specific), and x Surveying language to comply with Title VI, LEP requirements.
Redhill Group reviewed the goals of the sampling frame for weekday and weekend services and subsequently worked with Michael Abegg to secure both ridership and operations information to facilitate the development of the final survey sampling plan. Based on geographic data, a decision was made to offer the survey in English and Spanish, Chinese and Tagalog.
The surveying schedule was collaboratively developed in concert with SolTrans and Redhill Group, and field data collection was scheduled between Wednesday, May 3rd and Sunday, May 21st, 2017. Redhill Group requested that an announcement be provided to all operations personnel so that they would be aware of the surveying process. Redhill Group also provided a copy of a sample badge which SolTrans agreed would serve as fare media when boarding vehicles to conduct surveys and to identify surveyors to drivers.
Copies of the field survey were provided to Mr. Abegg for review and approval. The field surveys were finalized and submitted to SolTrans on April 3, 2017. (Appendix A: Survey Instrument).
Detailed Sampling Plan To assure the survey sample size was representative of SolTrans ridership, a sampling plan was developed which created surveying targets, or quotas, proportional to weekend and weekend ridership, as well as local and express-route ridership.
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The sampling plan was developed to Figure 38: Sampling Plan – collect completed surveys from Weekday Boardings by Route approximately five percent of average Average Weekday weekday boardings (excluding two routes % of Weekday Weekday Tablet Route Boardings that predominantly service K-12 schools). Boardings Surveys Ridership data by route was provided to 1 Local 500 9.54% 25 Redhill Group by Michael Abegg. Average 2 Local 705 13.46% 35 weekday boardings were estimated to be 3 Local 204 3.89% 10 5,239 and average weekend day 4 Local 279 5.33% 14 boardings were estimated at 1,368. 5 Local 244 4.66% 12 6 Local 126 2.41% 6 Since most riders use public transit to 7 Local 584 11.15% 29 make a round-trip and a significant 8 Local 119 2.27% 6 20 Local 35 0.67% 2 portion of riders must transfer on each 78 Express 401 7.65% 20 one-way trip, five percent of boardings 80/82 Express 1,780 33.98% 89 are assumed to approximate 15 percent 85 Express 262 5.00% 13 or more of all unique riders. An additional Grand Total 5,239 100% 261 factor to be considered is that reported boarding counts used for sampling include all riders regardless of age. Since survey participation is limited to riders that appear to be 16 years of age or older, this further decreases the proportion of eligible riders that can be surveyed.
Based on five percent of boardings, the weekday sampling plan was set at 261 Figure 39: Sampling Plan – surveys by route (Figure 38: Sampling Plan Weekend Boardings by Route Weekday Boardings by Route). The Average % of Weekend weekday sample was distributed in Weekend Weekend Tablet Route proportion to route ridership which was Boardings Boardings Surveys used to develop survey targets for the 1 Local 132 9.62% 10 routes and surveys were completed in 2 Local 110 8.01% 8 approximate proportion to the distribution 3 Local 58 4.24% 4 of weekend ridership among all routes that 4 Local 50 3.66% 4 5 Local 87 6.36% 6 provide weekend services. 6 Local 47 3.44% 3 7 Local 173 12.61% 13 Similar to the weekday, the weekend 8 Local 21 1.54% 2 sample size of 101 surveys was set based 78 Express 93 6.76% 7 on five percent of boardings along all 80/82 Express 532 38.90% 39 routes (Figure 39: Sampling Plan – 85 Express 67 4.86% 5 Grand Total 1,368 100% 101 Weekend Boardings by Route). However,
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weekend quotas served only as a guideline route target due to lower average boarding rates compared to weekday ridership. The weekday sample of 261 provides statistical accuracy of + 5.9 percent at a 95% confidence level for a target universe of 5,239. The weekend sample of 101 provides statistical accuracy of + 9.4 percent at a 95% confidence level for a target universe of 1,368 average daily weekend boardings.
Trips for data collection were scheduled by route, direction and time period to ensure that data was collected throughout the span of service.
Tablet Survey Instrument The tablet survey instrument was developed from previous MTC surveys with the addition of custom questions requested by SolTrans. Question responses for SolTrans and connecting agencies were also updated, as needed, to reflect SolTrans’ service area.
Specifically, the modifications to the survey included:
x Adjusting potential transfer agency names and routes that intersect SolTrans, x Adjusting fare media and payment types to match SolTrans’ fare options, and x Inclusion of a custom question set regarding rating SolanoExpress on four service attributes.
The survey instrument first collects the respondent’s origin and destination types, and then maps these points within the tablet survey. The rider’s access mode to their first transit boarding point, as well as the minutes (if walked) or miles (if non-pedestrian mode) from their origin to the first boarding point is subsequently captured.
Transfers are then recorded and the survey instrument allows for the capture of up to three transfers prior to the trip on which the respondent is surveyed (also known as “transfers before [the surveyed route]”). For each transfer prior to the surveyed route, the agency and route (or station, in the case of BART) is identified, as well as mapping each transfers’ boarding point.
Once previous transfer data is captured, the boarding and alighting points of the surveyed route are asked, mapped and captured.
Similar to transfers prior to the surveyed route, the survey instrument also asks and captures up to three trip transfers after the surveyed route. Similar to the “transfers before”, transfers after the surveyed route capture each agency, route (or station), and alighting points.
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The rider is then asked about their egress mode and minutes or miles from their last transit alighting point to their destination. Once this information is captured, the entire trip’s Origin- Boarding-Alighting-Destination (OBAD) and transfer logical progression is complete.
Riders who do not have work or school as part of their trip are also asked if they are employed and/or a student, so that it is clear whether each respondent is only employed, only a student, both, or neither. Work locations are captured for those that are employed regardless of their student status. If the rider is a student and is not employed, their school/college/university location is captured.
If a rider is employed, additional work-related trips during the survey day are also captured to support tour-based modeling.
All riders are asked what time they left home prior to the trip where they were surveyed, what time they will return home after their trip, and if and when they are taking the exact same trip (using the same reverse, route sequence) earlier or later in the day.
Riders are also asked agency specific questions including their fare media and fare discount type, if any (youth, senior/Medicare/Disabled, etc.). Four other custom, agency-specific questions addressed service attributes, and were only asked of riders surveyed on the SolanoExpress routes.
The survey concludes with demographics and Title VI questions including:
x Driver’s license status, x Number of people in household, x Number of people in household who work, x Number of drivable vehicles available to the household, x Birth year of respondent, x Self-identification as Hispanic, Latino, or of Spanish origin, x Self- identification of race (White, African American, Asian, American Indian / Alaska Native, Native Hawaiian / Pacific Islander, Multiracial or other), x Language other than English spoken at home and English language proficiency, x Household income, and x Gender (observed, not asked).
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All data captured was captured by a personal interviewer and transmitted to a Figure 40: Minimum Field Surveyor secure online database. Qualifications
x 18 years of age or older x High School Diploma, GED, or higher Data Collection educations Recruitment x Successfully pass a security clearance Interviewers from the local community x Reliable; attendance and punctuality are were recruited by JLM Strategic Talent critical Partners, a DBE firm and staffing partner x Self-motivated, have a positive attitude, for Redhill Group. Candidates were pre- and be customer service oriented screened, interviewed and tested by JLM x Presentable and professional before being referred to Redhill Group. All x Ability to recognize/identify where they candidates were interviewed, selected and are at all times while riding the bus trained by Redhill Group, Inc. x Have reliable transportation that provides the ability to get to reporting locations Eight recruited candidates were selected x Have a working cell phone to be used for sixteen-hour training. Three candidates during work hours only to communicate successfully completed training and with the Redhill Group supervisor participated in field data collection along x Excellent interpersonal and with three Redhill Group GIS staff. communication skills; The minimum job qualifications for the assertive without being a nuisance surveyors are shown in Figure 40: x Speaks and reads clearly Minimum Field Surveyor x Demonstrates the ability to Qualifications. use a tablet as well as to understand maps and
directions Management & Trainers x Able to carry/lift five lbs. The interviewing crew was managed by x Able to stand for extended periods of time three Redhill Group supervisors with x Able to walk two miles on experience in GIS, transit data collection and off moving vehicles without motion sickness protocols, and significant field experience x Able to climb stairs with similar MTC projects and other transit x Bilingual a plus onboard surveys. x Successfully pass a 16 -hour paid training program
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Training An eight-hour classroom training session was conducted by Redhill Group, Inc. on May 2nd at the Solano Employment Connection. Additional eight-hour in-field training was provided for trainees who passed the classroom portion.
Both technical and non-technical information was covered in the classroom and included the project background and purpose, project goals, and the end use of the data. Duties of the interviewer, policies of conduct, safety, and professionalism were also discussed. The field surveying training manual is attached as Appendix B: Field Training Manual.
Classroom training continued with hands-on practice of procedures and techniques using the tablets, how to approach/interact with riders, an in-depth explanation and exploration of the survey instrument. This portion included explaining the geocoding procedure while understanding and capturing trip logical progressions. One-on-one practice surveys with training staff and other trainees were also performed.
The following day, hands-on field training focused on mastery of the real-world experiences and techniques of onboard surveying. Field training included how/where to meet for shifts, how to read assignment sheets, how to catch assigned buses, establishing rapport with drivers, and demonstrating onboard approaches of passengers. Training continued with mastering the survey interface including marking survey refusals, collecting callback information (for riders who cannot complete the survey at that time), and tips to successfully complete onboard surveys.
Data Collection Procedure Interviewers reported to the staging locations prior to being dispatched to the field and received a daily briefing from a supervisor which included route assignments and data quality feedback. Interviewers were provided with all required equipment for the shift prior to boarding buses on assigned routes. Interviewers generally boarded buses at a route terminus and conducted interviews along the entire route alignment.
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To minimize potential surveyor bias from respondent selection, a random number generator was used to identify which passenger the surveyor should approach. As passengers boarded the bus, surveyors recorded the count of riders boarding into the random number generator to identify which passenger in the sequence of people who boarded should be approached (example: if four people would board, the random number generator may indicate to approach the third passenger who boarded). The surveyor would then approach that passenger and ask if they had five minutes to participate in a survey about their trip. The passenger was also advised of the incentive for completing the survey. The incentive was helpful in engaging passengers to complete the survey and encouraging them to provide their name and phone number.
Approach dispositions were captured. If the passenger agreed to participate in the study, the surveyor initiated the origin-destination survey. If the rider did not have time to complete the survey but was willing to participate, the surveyor collected the person’s name and phone number to have a surveyor at Redhill Group call them back at a later time to complete the survey. If the passenger did not speak English but spoke Spanish, Tagalog or Chinese, a request for their name and number was written in the specified language. Lastly, if the passenger refused, this too was recorded along with the reason for the refusal.
When a callback was established, trained and experienced staff within the Redhill Group call center initiated the calls to complete the survey. Up to five call attempts were performed until the respondent would answer and complete the survey, refuse the survey, or simply not answer the phone. Surveys were completed on a desktop computer using the same surveying interface and survey instrument as used on the tablets in the field.
Quota Tracking and Quality Assurance Checks Real-time quota management occurred throughout the project. Following the completion of a survey, the data was uploaded to a secure server and then downloaded into a database.
Surveys’ trips were reviewed by a GIS team to validate logical progression and survey completion for accuracy. If a survey was determined to be complete and have a logical trip progression it was counted towards quota completion. Updated quotas were then used to refine the data
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collection plan for the next round of routes assigned to interviewers to assure that all quotas were achieved.
During the initial days of data collection, assignment sheets were prepared and provided to onboard surveyors which identified which route/s and bus times the surveyor to follow to assure data collection on a variety of route and trip times. However, as survey completion was tracked real-time, daily schedules were developed to allocate resources to complete unmet targets.
Data Cleaning and Weighting
Data Cleaning All data cleaning was conducted by in-house Redhill Group GIS staff that understood the project objectives, data collection protocol, survey instrument, and logical trip progressions. All surveys received multiple reviews to assure all survey data was complete and all trips followed a logical progression.
Each survey was reviewed by a quality assurance team member against seven primary criteria to ensure the logic and accuracy of the captured geographic information:
1. Trips captured are only one-way trips, 2. Origin and destination points are present and logical, 3. Boarding and alighting points must be located along the appropriate bus route, 4. Transfer agencies and routes are accurate for each transfer, 5. Transfer boarding/s or alighting/s points are accurate for each transfer, 6. The distance between the respondent’s origin point and first boarding point as determined by the mapping software must be consistent with the access mode and the distance or walk time reported, and 7. The distance between the respondent’s last alighting point and destination point as determined by the mapping software must be consistent with the egress mode and distance or walk time reported.
The final data file was reviewed for systematic errors using custom programming which flagged potential errors for additional research. In the few cases where the cleaning process revealed the need for additional information or clarification from a respondent, the respondent was called back and the revised or supplementary data was collected and added into the data file. If the data discrepancy could not be resolved the survey was not included in the final data set.
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Dataset Preparation Two datasets were provided which consisted of the full survey dataset, and the map point data (called the map table). The full survey dataset represents a single record for each respondent with 154 survey question fields. The map table dataset shows a single record for each geocoded point from the full dataset for each complete trip’s OBAD and transfer points’ latitude/longitude (decimal degrees).
Weighting Data weighting was performed to avoid over or Figure 41: Weights by Route & Weekpart under-representation of overall ridership due varying Weekday Weekend ratios of completed surveys relative to boardings. Route Weights were developed based on boardings by route Weight Weight and weekpart (weekday vs. Saturday/Sunday 1 Local 19.231 26.300 [weekend] ridership). 2 Local 20.143 24.333 3 Local 20.400 23.200 The weights were calculated by dividing the boardings 4 Local 18.600 25.000 for each combination of route and weekpart by the 5 Local 15.250 29.000 number of completed surveys in that route and 6 Local 18.000 31.333 daypart. For example, the number of boardings for 7 Local 20.138 26.538 route 1 during the weekday is 500. Dividing this by 8 Local 17.000 21.000 20 Local 17.500 - the 26 completed surveys with produces the weight 78 Express 18.227 23.125 of 19.2. Results of the data weighting can be seen in 80/82 Express 16.792 25.333 Figure 41: Weights by Route & Weekpart. 85 Express 16.375 26.600
Results
Response Rate
Figure 42: Tablet Survey Distribution and Refusals Total Total Willing to Callback/ Total Total Total Approached Refused Participate Incomplete Collected Discarded Completed 569 91 478 70 408 10 398 100% 16% 84% 15% 85% 2% 98%
The field survey response rate, or “Willing to Participate,” was 84 percent. This rate was calculated as the percentage of total callbacks established (which includes surveys that were initiated but not completed during the time of the trip), plus the total collected surveys divided by the total approaches of riders asked to complete a survey onboard. Said another way, 84
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percent of the passengers approached on the bus were willing to complete a survey. Only 16 percent refused. Results are shown in Figure 42: Tablet Survey Distribution and Refusals.
The total riders approached were 569. Of riders willing to participate, 408 riders finished the survey, or 85 percent of riders willing to participate. Of those who finished the survey 398, or 98 percent of collected surveys, provided complete and accurate survey information including OBAD data.
Figure 44: Weekday Survey Results by Route
Summary of Distribution & Results Weekday Weekday Variance from Route The original target number of surveys Target Surveys Target for data collection was 261 for 1 Local 25 26 1 weekday and 101 for weekend for a 2 Local 35 35 0 3 Local 10 10 0 total number of surveys of 362, which 4 Local 14 15 1 was five percent of weekday and 5 Local 12 16 4 weekend boardings. The actual total 6 Local 6 7 1 number of surveys collected was 398, 7 Local 29 29 0 which is 10 percent above the target. 8 Local 6 7 1 Data collection reached or exceeded 20 Local 2 2 0 quota targets. 78 Express 20 22 2 80/82 Express 89 106 17 The overall weekday quota was 85 Express 13 16 3 exceeded by 30 surveys resulting in Grand Total 261 291 30 completion of 112 percent of the quota target (Figure 43: Weekday Figure 43: Weekend Survey Results by Route Survey Results by Route). Weekend Weekend Variance from Route Six extra surveys were collected above Target Surveys Target the target weekend quota resulting in 1 Local 10 10 0 completion of 107 percent of the 2 Local 8 9 1 weekend quota target (Figure 44: 3 Local 4 5 1 4 Local 4 4 0 Weekend Survey Results by Route). 5 Local 6 6 0 6 Local 3 3 0 7 Local 13 13 0 8 Local 2 2 0 78 Express 7 8 1 80/82 Express 39 42 3 85 Express 5 5 0 Grand Total 101 107 6
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Appendix
Survey Instrument
1. INTERVIEWER INITIALS
7. WHICH SOLTRANS TRANSIT ROUTE ARE YOU ON RIGHT NOW ?
1. 1 2. 2 3. 3 4. 4 5. 5 6. 6 7. 7 8. 8 9. 9 10. 15 11. 17 12. 20 13. 78 14. 80 15. 82 16. 85 17. OTHER
8. OTHER-WHICH SOLTRANS TRANSIT ROUTE ARE YOU ON RIGHT NOW ?
11. WHAT TIME OF DAY IS THIS TRIP OCCURRING ?
1. BEFORE 6:00 AM 2. 6:00 AM - 9:59 AM 3. 10:00 AM - 2:59 PM 4. 3:00 PM - 7:00 PM
12. WHAT DIRECTION IS THIS TRIP OCCURRING ?
1. NORTH 2. SOUTH 3. EAST 4. WEST 5. CLOCKWISE 6. COUNTER-CLKWS
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13. NUMBER OF RIDERS ENTERED AT LAST STOP/STATION.
1. 1 2. 2 3. 3 4. 4 5. 5 6. 6+
14. DEVICE'S SURVEYED START LOCATION COORDINATES
15. WHERE ARE YOU COMING FROM ?
1. WORK 2. BUSINESS APT. 3. HOME 4. SOCIAL/REC. 5. SHOPPING 6. SCHOOL K-12 7. COLLEGE 8. AIRPORT 9. PERSONAL 10. ESCORTING OTHERS 11. DINING 12. HOTEL 13. MEDICAL 14. OTHER
16. OTHER-WHERE ARE YOU COMING FROM ?
17. ORIGIN COORDINATES
18. ORIGIN ADDRESS
19. WHERE ARE YOU GOING TO ON THIS TRIP ?
1. WORK 2. BUSINESS APT. 3. HOME 4. SOCIAL/REC. 5. SHOPPING 6. SCHOOL K-12 7. COLLEGE 8. AIRPORT 9. PERSONAL 10. ESCORTING OTHERS 11. DINING 12. HOTEL 13. MEDICAL 14. OTHER
20. OTHER-WHERE ARE YOU GOING TO ON THIS TRIP ?
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21. DESTINATION COORDINATES
22. DESTINATION ADDRESS
23. EXPLANATION-IS THIS A ROUND TRIP ?
24. HOW DID YOU GET FROM YOUR ORIGIN TO YOUR FIRST BOARDING POINT ?
1. WALKED 2. BICYCLED 3. DROVE ALONE-PARKED 4. CARPOOLED-PARKED 5. DROPPED OFF 6. TAXI 7. MOTORCYCLE 8. TNC 9. OTHER
25. OTHER-HOW DID YOU GET FROM YOUR ORIGIN TO YOUR FIRST BOARDING POINT ?
26. HOW MANY MINUTES WAS YOUR WALK FROM YOUR ORIGIN TO YOUR FIRST BOARDING POINT ?
27. HOW MANY MILES WAS IT FROM YOUR ORIGIN TO YOUR FIRST BOARDING POINT ?
28. AMOUNT OF TRANSFERS BEFORE
1. 1 2. 2 3. 3
29. DID YOU USE ANOTHER FORM OF TRANSIT BEFORE RIDING THIS BUS ?
1. YES 2. NO
30. WHAT TRANSIT AGENCY DID YOU USE FIRST ?
1. TRI DELTA 2. AC TRANSIT 3. VINE 4. BART 5. COUNTY CNCTN 6. FAST 7. GOLDEN GATE 8. RVDB 9. MUNI 10. SAMTRANS 11. SOLTRANS 12. VCC 13. NAPA 14. WESTCAT 15. WHEELS 16. OTHER
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31. OTHER-WHAT TRANSIT AGENCY DID YOU USE FIRST ?
32. WHICH ROUTE DID YOU GET ON FIRST ?
33. OTHER-WHICH ROUTE DID YOU GET ON FIRST ?
34. FIRST TRANSFER BOARDING COORDINATES
35. FIRST TRANSFER BOARDING ADDRESS
36. DID YOU USE A SECOND FORM OF TRANSIT BEFORE RIDING THIS BUS ?
1. YES 2. NO
37. WHAT TRANSIT AGENCY DID YOU USE SECOND ?
1. TRI DELTA 2. AC TRANSIT 3. VINE 4. BART 5. COUNTY CNCTN 6. FAST 7. GOLDEN GATE 8. RVDB 9. MUNI 10. SAMTRANS 11. SOLTRANS 12. VCC 13. NAPA 14. WESTCAT 15. WHEELS 16. OTHER
38. OTHER-WHAT TRANSIT AGENCY DID YOU USE SECOND ?
39. WHICH ROUTE DID YOU GET ON SECOND ?
40. OTHER-WHICH ROUTE DID YOU GET ON SECOND ?
41. SECOND TRANSFER BOARDING COORDINATES
42. SECOND TRANSFER BOARDING ADDRESS
43. DID YOU USE A THIRD FORM OF TRANSIT BEFORE RIDING THIS BUS ?
1. YES 2. NO
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44. WHAT TRANSIT AGENCY DID YOU USE THIRD ?
1. TRI DELTA 2. AC TRANSIT 3. VINE 4. BART 5. COUNTY CNCTN 6. FAST 7. GOLDEN GATE 8. RVDB 9. MUNI 10. SAMTRANS 11. SOLTRANS 12. VCC 13. NAPA 14. WESTCAT 15. WHEELS 16. OTHER
45. OTHER-WHAT TRANSIT AGENCY DID YOU USE THIRD ?
46. WHICH ROUTE DID YOU GET ON THIRD ?
47. OTHER-WHICH ROUTE DID YOU GET ON THIRD ?
48. THIRD TRANSFER BOARDING COORDINATES
49. THIRD TRANSFER BOARDING ADDRESS
50. SURVEYED ROUTE BOARDING COORDINATES
51. CURRENT ROUTE BOARDING ADDRESS
52. CURRENT ROUTE ALIGHTING COORDINATES
53. CURRENT ROUTE ALIGHTING ADDRESS
54. AMOUNT OF TRANSFERS AFTER
1. 1 2. 2 3. 3
55. WILL YOU USE ANOTHER FORM OF TRANSIT AFTER RIDING THIS BUS ?
1. YES 2. NO
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56. WHAT TRANSIT AGENCY WILL YOU USE AFTER ?
1. TRI DELTA 2. AC TRANSIT 3. VINE 4. BART 5. COUNTY CNCTN 6. FAST 7. GOLDEN GATE 8. RVDB 9. MUNI 10. SAMTRANS 11. SOLTRANS 12. VCC 13. NAPA 14. WESTCAT 15. WHEELS 16. OTHER
57. OTHER-WHAT TRANSIT AGENCY WILL YOU USE AFTER ?
58. WHICH ROUTE WILL YOU GET ON FIRST ?
59. OTHER-WHICH ROUTE WILL YOU GET ON FIRST ?
60. FIRST TRANSFER AFTER - ALIGHTING COORDINATES
61. FIRST TRANSFER AFTER - ALIGHTING ADDRESS
62. WILL YOU USE A SECOND FORM OF TRANSIT AFTER RIDING THIS BUS ?
1. YES 2. NO
63. WHAT TRANSIT AGENCY WILL YOU USE SECOND ?
1. TRI DELTA 2. AC TRANSIT 3. VINE 4. BART 5. COUNTY CNCTN 6. FAST 7. GOLDEN GATE 8. RVDB 9. MUNI 10. SAMTRANS 11. SOLTRANS 12. VCC 13. NAPA 14. WESTCAT 15. WHEELS 16. OTHER
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64. OTHER-WHAT TRANSIT AGENCY WILL YOU USE SECOND ?
65. WHICH ROUTE WILL YOU GET ON SECOND ?
66. OTHER-WHICH ROUTE WILL YOU GET ON SECOND ?
67. SECOND TRANSFER AFTER - ALIGHTING COORDINATES
68. SECOND TRANSFER AFTER - ALIGHTING ADDRESS
69. WILL YOU USE A THIRD FORM OF TRANSIT AFTER RIDING THIS BUS ?
1. YES 2. NO
70. WHAT TRANSIT AGENCY WILL YOU USE THIRD ?
1. TRI DELTA 2. AC TRANSIT 3. VINE 4. BART 5. COUNTY CNCTN 6. FAST 7. GOLDEN GATE 8. RVDB 9. MUNI 10. SAMTRANS 11. SOLTRANS 12. VCC 13. NAPA 14. WESTCAT 15. WHEELS 16. OTHER
71. OTHER-WHAT TRANSIT AGENCY WILL YOU USE THIRD ?
72. WHICH ROUTE WILL YOU GET ON THIRD ?
73. OTHER-WHICH ROUTE WILL YOU GET ON THIRD ?
74. THIRD TRANSFER AFTER - ALIGHTING COORDINATES
75. THIRD TRANSFER AFTER - ALIGHTING ADDRESS
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76. HOW WILL YOU GET FROM YOUR LAST TRANSIT STOP TO YOUR DESTINATION ?
1. WALK 2. BICYCLE 3. DRIVE ALONE-PARK 4. CARPOOL-PARK 5. PICKED UP 6. TAXI 7. MOTORCYCLE 8. TNC 9. OTHER
77. OTHER-HOW WILL YOU GET FROM YOUR LAST TRANSIT STOP TO YOUR DESTINATION ?
78. HOW MANY MINUTES WILL IT TAKE YOU TO WALK TO YOUR DESTINATION ?
79. HOW MANY MILES WILL YOU TRAVEL FROM YOUR LAST TRANSIT STOP TO YOUR DESTINATION ?
80. ARE YOU CURRENTLY EMPLOYED EITHER FULL OR PART-TIME ?
1. YES 2. NO
81. WERE YOU AT WORK EARLIER IN THE DAY BEFORE THIS TRANSIT TRIP ?
1. YES 2. NO
82. WILL YOU GO TO WORK LATER TODAY ?
1. YES 2. NO
83. WORK LOCATION COORDINATES
84. WORK LOCATION ADDRESS
85. ARE YOU CURRENTLY A FULL OR PART-TIME STUDENT ?
1. YES 2. NO
86. WERE YOU AT SCHOOL EARLIER IN THE DAY BEFORE THIS TRANSIT TRIP ?
1. YES 2. NO
87. WILL YOU GO TO SCHOOL LATER TODAY ?
1. YES 2. NO
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88. DO YOU ATTEND SCHOOL IN PERSON OR ONLINE ?
1. ONLINE 2. IN PERSON
89. SCHOOL LOCATION COORDINATES
90. SCHOOL LOCATION ADDRESS
91. HOME LOCATION COORDINATES
92. HOME LOCATION ADDRESS
93. APPROXIMATELY WHAT TIME DID YOU LEAVE YOUR HOME TODAY BEFORE YOU MADE THIS TRIP ?
1. 12:00AM - 4:59AM 12. 3:00PM - 3:59PM 2. 5:00AM - 5:59AM 13. 4:00PM - 4:59PM 3. 6:00AM - 6:59AM 14. 5:00PM - 5:59PM 4. 7:00AM - 7:59AM 15. 6:00PM - 6:59PM 5. 8:00AM - 8:59AM 16. 7:00PM - 7:59PM 6. 9:00AM - 9:59AM 17. 8:00PM - 8:59PM 7. 10:00AM - 10:59AM 18. 9:00PM - 9:59PM 8. 11:00AM - 11:59AM 19. 10:00PM - 10:59PM 9. 12:00PM - 12:59PM 20. 11:00PM - 11:59PM 10. 1:00PM - 1:59PM 21. DID NOT COME FROM HOME TODAY 11. 2:00PM - 2:59PM
94. APPROXIMATELY WHAT TIME WILL YOU RETURN TO YOUR HOME TODAY AFTER THIS TRIP ?
95. DID YOU OR WILL YOU MAKE THIS EXACT SAME TRIP IN THE OPPOSITE DIRECTION TODAY ?
1. YES 2. NO
96. WHAT TIME DID YOU OR WILL YOU START THE SAME TRIP IN THE OPPOSITE DIRECTION ?
105. SOLTRANS-HOW DID YOU PAY YOUR FARE FOR THE BUS TRIP YOU WERE SURVEYED ?
1. CASH FARE 2. DAY PASS 3. 10-RIDE TICKET 4. MONTHLY 5. OTHER
106. SOLTRANS-OTHER-HOW DID YOU PAY YOUR FARE FOR THE BUS TRIP YOU WERE SURVEYED ?
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107. SOLTRANS-WHAT TYPE OF FARE DID YOU PAY ?
1. ADULT 2. SENIOR/DIS./MED./RTC 3. YOUTH(<19) 4. ADA/ACCOMP. PCA 5. OTHER
108. SOLTRANS-OTHER-WHAT TYPE OF FARE DID YOU PAY ?
113. IF THE TRANSIT BUS YOU RODE WAS NOT AVAILABLE, HOW WOULD YOU HAVE MADE YOUR TRIP ?
1. WOULD NOT HAVE 2. DRIVEN ALONE 3. RECEIVED A RIDE 4. CARPOOLED/VANPOOLED 5. TAXI 6. WALKED 7. BIKED 8. TNC 9. OTHER
114. OTHER-IF THE TRANSIT BUS YOU RODE WAS NOT AVAILABLE, HOW WOULD YOU HAVE MADE YOUR TRIP ?
115. HOW LONG HAVE YOU BEEN RIDING TRANSIT ?
1. FIRST TIME 2. 6 MONTHS OR LESS 3. 7-11 MONTHS 4. 1-2 YRS 5. 3-4 YRS 6. 5-9 YRS 7. 10 OR MORE YRS
[FOLLOWING FOUR QUESTIONS ONLY ASKED OF RIDERS SURVEYED ON EXPRESS ROUTES]
116. EXPRESS RIDER-ON TIME PERFORMANCE
1. POOR 2. FAIR 3. GOOD 4. EXCELLENT 5. NO OPINION
117. EXPRESS RIDER-FREQUENCY OF SERVICE
1. POOR 2. FAIR 3. GOOD 4. EXCELLENT 5. NO OPINION
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118. EXPRESS RIDER-DRIVER COURTESY
1. POOR 2. FAIR 3. GOOD 4. EXCELLENT 5. NO OPINION
119. EXPRESS RIDER-AVAILABILITY OF INTERCITY CONNECTIONS
1. POOR 2. FAIR 3. GOOD 4. EXCELLENT 5. NO OPINION
120. DO YOU HAVE A VALID DRIVER'S LICENSE ?
1. YES 2. NO
121. HOW MANY PEOPLE LIVE IN YOUR HOUSEHOLD ?
1. 1 2. 2 3. 3 4. 4 5. 5 6. 6 7. DON'T KNOW 8. OTHER
122. OTHER-HOW MANY PEOPLE LIVE IN YOUR HOUSEHOLD ?
123. HOW MANY PEOPLE LIVE IN YOUR HOUSEHOLD THAT WORK EITHER FULL-TIME OR PART-TIME ?
1. 0 2. 1 3. 2 4. 3 5. 4 6. 5 7. 6 8. DON'T KNOW 9. OTHER
124. OTHER-HOW MANY PEOPLE LIVE IN YOUR HOUSEHOLD THAT WORK EITHER FULL- TIME OR PART-TIME ?
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125. HOW MANY DRIVABLE VEHICLES ARE AVAILABLE TO YOUR HOUSEHOLD ?
1. 0 2. 1 3. 2 4. 3 5. 4 6. DON'T KNOW 7. OTHER
126. OTHER-HOW MANY DRIVABLE VEHICLES ARE AVAILABLE TO YOUR HOUSEHOLD ?
127. WHAT YEAR WERE YOU BORN ?
128. ARE YOU HISPANIC, LATINO OR OF SPANISH ORIGIN ?
1. YES 2. NO
129. WHICH OF THE FOLLOWING DO YOU IDENTIFY WITH ?
1. WHITE 2. BLACK 3. ASIAN 4. NATIVE AMERICAN 5. PAC. ISLNDR 6. MULTIRACIAL 7. REFUSED 8. OTHER
130. OTHER-WHICH OF THE FOLLOWING DO YOU IDENTIFY WITH ?
131. DO YOU PERSONALLY SPEAK A LANGUAGE OTHER THAN ENGLISH AT HOME ?
1. YES 2. NO
132. WHAT LANGUAGE OTHER THAN ENGLISH DO YOU PERSONALLY SPEAK AT HOME ?
1. SPANISH 2. CANTONESE 3. MANDARIN 4. VIETNAMESE 5. KOREAN 6. TAGALOG 7. RUSSIAN 8. PORTUGUESE 9. FRENCH 10. FRENCH CREOLE 11. POLISH 12. OTHER
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133. OTHER-WHAT LANGUAGE OTHER THAN ENGLISH DO YOU PERSONALLY SPEAK AT HOME ?
134. HOW WELL WOULD YOU SAY YOU SPEAK ENGLISH ?
1. VERY WELL 2. WELL 3. NOT WELL 4. NOT WELL AT ALL
135. WHICH OF THE FOLLOWING CATEGORIES BEST DESCRIBES YOUR TOTAL ANNUAL HH INCOME ?
1. UNDER $10K 2. $10K-$24K 3. $25K-$34K 4. $35K-$49K 5. $50K-$74K 6. $75K-$99K 7. $100K-$149K 8. $150K+ 9. DON'T KNOW 10. REFUSED
136. RESPONDENT'S NAME
137. RESPONDENT'S PHONE NUMBER
138. GENDER
1. FEMALE 2. MALE
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