Useful telephone numbers University Hospital 0151 525 5980 Aintree University Hospital X-ray 0151 529 2322/3216 The Surgery Alder Hey Hospital 0151 228 4811 Alexanders Chemist 0151 928 1457 Abbey Sefton Hospital (now called Sefton Suite) 0151 257 6700 Boots Chemist ( Road) 0151 924 4338 Boots Chemist (Seaforth) 0151 928 3733 Boots Chemist (South Road) 0151 928 3070 Broadgreen Hospital 0151 282 6000 Cardiothoracic Centre 0151 228 1616 The Blundellsands Surgery Clatterbridge Hospital 0151 334 4000 Cohens Chemist 0151 924 3209 Coroner 0151 777 3480 Crescent Chemist 0151 931 3333 District Nurses 0151 247 6341 Health Visitors 0151 247 6196 Higgins Chemist 0151 920 6803 A guide to Town Hall Medical Centre 0151 475 4667 Liverpool Womens Hospital 0151 708 9988 Lloyds Chemist 0151 928 3169 Lloyds Chemist (Moor lane) 0151 924 3915 our services May Logan Centre 0151 922 8588 Police 0151 709 6010 NHS 111 (Non Emergency, Urgent Care) 111 PALS 0800 218 2333 Prince Street Clinic 0151 247 6900 Royal Liverpool Hospital 0151 706 2000 Shorts Chemist 0151 924 3449 Social Services (adult) 0151 934 3019 1 Warren Road, Blundellsands, Liverpool, L23 6TZ Social Services (children) 0151 934 3959 South Sefton Clinical Commissioning Group 0151 247 7000 Telephone: 0151 924 6464 Hospital 017045 47471 Spire Hospital Liverpool 0151 733 7123 Fax: 0151 932 0663 Spire Murrayfield 0151 929 5181 The Citizens Advice Bureau 0844 848 7700 www.blundellsandssurgery.nhs.uk The School of Tropical Medicine 0151 708 9393 Thornton Clinic 0151 247 6330 Walton161616 Centre16 0151 525 3611 Waterloo Hospital 0151 330 6750

Welcome and those considering registering with Notes us. It tells you about our services, how The Blundellsands Surgery serves the to access them and some general Crosby, Waterloo and Blundellsands information about how our practice area. operates. If you live in our practice area and would like to register with us, Our team includes four GPs, one nurse please complete one of our registration prescriber, one senior nurse, three forms that are available from our health care assistants as well as our reception or can be downloaded from practice manager and our website administration and reception staff. www.blundellsandssurgery.nhs.uk We offer a full general practice service and run specialist clinics for children Completed registration forms must be and pregnant women, Diabetes, handed back in at reception to facilitate Coronary Heart Disease, Epilepsy, registration. Should registration not be Rheumatology and Asthma sufferers . acceptable the practice will provide a reason in writing within 10 working The Blundellsands Surgery is an days. A New Patient appointment with appointed General Practitioner a Nurse will be made for newly Training Practice. General Practice registered patients over 40 years of Registrars are fully qualified doctors age and/or on regular medication to with a minimum of three years post ensure that the practice offers the most qualification experience. They join us appropriate medical service to each for a twelve month period to gain patient. experience they need to become Patients may make an appointment family doctors. with their doctor prior to a new patient From time to time their consultations check appointment. are recorded on video for training purposes, however patients will be The Blundellsands Surgery operates a asked to sign a consent form prior to non-discriminatory policy with regard to their appointment, and where patients and employees. preferred, patients have the option to withhold consent.

This leaflet is for both existing patients

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Named GP for all patients Patient Online Access

The name GP is largely a role of over- As part of a national initiative The Practice Boundary Map sight, with the requirements being Blundellsands Surgery has introduced Introduced to reassure patients they Patient Online Access, a service that have one GP within the practice who lets you use the internet to view a is responsible for ensuring that this summary of your medical record, work is carried out on their behalf. arrange an appointment with a GP or order repeat prescriptions. There is no condition within the requirement for patients to see the You can use Patient Access from named GP when they book an your: appointment with the practice.  PC  Tablet or Android device Patients are entitled to choose to see  Mobile phone any GP or nurse in the practice in line  Any other device you use to access with current arrangements. the internet.

Patient Online Access allows patients to:  Book and cancel appointments.  Request prescriptions for repeat medication.  Notify the surgery about changes of address.  View a summary of your medical record.

How to register for Patient Online Access:

Please bring along to the surgery one form of photographic ID. You will then be given your personal registration details in order to access the service.

*Please note this service is unavailable for patients under the age of 16*

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Remember that the results of tests Patients with particular needs We respect your right to privacy and Appointments can only be given to the The surgery has disabled car parking keep all your health information confi- patient. Ring our main switchboard number on dential and secure in accordance with spaces near the front entrance which is (0151) 924 6464 to book an the terms of the Data Protection Act reserved for patients displaying a appointment. and disclosure to a third party will only You can book to have a disabled sticker.

telephone consultation with a doc- Wheelchair access is available via a be made with the written permission of tor or nurse. Please ring the surgery ramp at the front of the building. the patient, their carer or guardian in Urgent cases are seen the same to book a telephone consultation. The Patient services are available on the the case of children under 16 years of day doctor or nurse will ring you back after ground floor. age. Access to information by the pa-

morning surgery. A disabled W.C. is available on the tient is dealt with under the Freedom

ground floor adjacent to the Waiting of Information Act. If your condition is non-urgent, you Room. It is important that the NHS keeps can expect to see a GP within two We observe a strictly non-smoking pol- working days though you may have to Should you need assistance please ask accurate and up-to-date records about icy within the surgery premises and at reception when a member of staff will wait longer if you want to see a grounds. your health and treatment so that be pleased to help. particular GP. If you don’t need an those treating you can give you the appointment within two working days, Animals are not permitted on the premis- CCTV cameras are in operation both best possible advice and care. you also have the option to book up to es other than those accompanying our inside and outside the surgery This information is only available to two weeks in advance if this is more premises. patients who are blind, or who have ser- those involved in your care and you convenient for you. vice dogs to assist them . A T loop is installed in reception for the should never be asked for personal hard of hearing. medical information by anyone not Nurses based in our practice treat We can arrange interpretation and involved in your care. patients for a wide range of common translation services in person or by conditions. You can expect to see a nurse within one working day. How you can help us: phone for patients who do not speak English or are hard of hearing. Please let Be on time for your us know if you need this service when Let us know if more than one appointment booking an appointment. person in your family needs to be Patient confidentiality seen to enable separate appoint- ments to be booked for individual pa- Tell us if you need to cancel We aim to treat our patients courteously at all times and expect tients. our patients to treat our staff in a similarly respectful way. We Call for a home visit or take seriously any threatening, abusive or violent behaviour Tell us if you want someone to urgent appointment before against any of our staff or patients. If a patient is violent or accompany you during an examina- 10:30am tion or a private room to discuss any abusive, they will be warned to stop their behaviour. If they sensitive matters. persist, we may exercise our right to take action to have them

removed, immediately if necessary, from our list of patients.

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Opening times Your local Clinical Com- The Blundellsands Surgery aims to give a friendly professional service to Monday Tuesday Wednesday Thursday Friday missioning Group our patients. However, if you have any 7:30-18:30 7:30-18:30 7:30-18:30 7:30-18:30 7:30-18:30 The Blundellsands Surgery is part of concerns about any aspect of our ser- South Sefton Clinical Commissioning vice, please let us know. Group. NHS Speak to whomever you feel most South Sefton Clinical Commissioning comfortable - your GP, our practice Group is contracted by NHS England manager or our reception staff will be Practice times to provide health care services to happy to help. Monday Tuesday Wednesday Thursday Friday patients Doctors Surgery In the majority of cases, concerns can 7:30-11:00 7:30-11:00 7:30-11:00 7:30-12.30 7:30-11:00 be resolved quite easily. However, if and you feel we have not dealt with the ANP issues you have raised as you would

South Sefton Clinical wish, you can write to the complaints Commissioning Group manager at SSCCG (address on the 15:30- 15:30-18:30 15:30-18:30 15:30-18:30 13:30-18:30 3rd floor of Merton House left). There is also a Patient Advice 18:30 and Liaison Service (PALS) which can Stanley Road often help resolve any problems before Merseyside they become formal complaints. To L20 3LD speak to a PALS officer ring 0800 218 tel: 0151 247 7000 2333 (Freephone: Mon-Fri, 9am-5pm, Nurse 07:30- fax: 0151 247 7328 with 24 hour answerphone) or by email Clinic 08:00-12:00 08:00-12:00 08:00-12:00 07:30-12:00 12:00 email: to [email protected] [email protected] 13:30- www.southseftonccg.org.uk/ Patient comments 13:30-17:40 13:30-17:30 13:30-15:00 14:00-17:40 Suggestions for improvements, and 15:00

compliments are always welcomed Home Visits and there is a suggestion box in the Home visits are reserved for patients reception area & a link on surgery who are truly housebound or so website for feedback https:// Evenings and weekends www.nmhissecure.nhs.uk/ incapacitated that they cannot be Out of hours cover is provided by GO brought to surgery. Home visits are blundellsandssurgery/feedback.asp To DOC it is contracted by SSCCG based on medical need. Please and with the provision of a full GP telephone for a home visit before service. You may telephone the sur- 10:30am. In almost all cases children gery number 0151 924 6464 for can be safely brought to the surgery information of out of hours services at Other information where we have the best conditions for any time.. Complaints examination. 12121212 5

Clinics Our district nurse team based at the Thornton Clinic. Their telephone Litherland Town Hall number is 0151 247 6341. Accident and Antenatal Walk-in Centre

Thursday emergency/999 You can also see an experienced The clinic is run by midwives. If you General Nurse appointments Whatever the day or time, if you or nurse for treatment of minor injuries become pregnant, you should call include: someone else experiences severe and illnesses, seven days a week, 0151 247 4747 for an appointment at Blood pressures, Phlebotomy, Injec- chest pain, loss of blood or suspected 8am-8pm. Litherland Town Hall which the midwife will ask you a few tions, Vaccinations, Chronic Disease broken bones, go to your nearest Walk-in centre, Hatton Hill Road, questions and carry out general health Management clinics for: Diabetes, accident and emergency department Litherland 0151 475 4667. You do not checks. You will be seen regularly Asthma, Coronary Heart Disease and or call 999. need an appointment. throughout your pregnancy either at Rheumatoid Arthritis, Cervical Cytolo- Accident and emergency departments the practice or at the local hospital, or gy, Family Planning, Well Man Clinics, are open 24 hours a day, 365 days a both. Weight Management and New Patient NHS 111 (non-emergency year and can assess serious injuries Checks. urgent care) and provide emergency treatment. Child health and NHS 111offers free expert advice 24- immunisation hours a day on 111 or at their website: Tuesday 16.00-17.00 111.nhs.uk All new babies are invited for regular The website also offers an enquiry check-ups from eight weeks old and service. their first immunisations. If you have difficulties communicating ALL further immunisations will also be or hearing, you can use the NHS 111 done on a Tuesday afternoon during service through a textphone by calling baby clinic. 18001 111. There is also a confidential interpreter service, which is available in many Health Visitors may be contacted on languages. Simply mention the lan- 0151 247 6196. guage you wish to use when the NHS 111 operator answers your call. Counselling

Thursday 12:00 — 16:00

Provided in surgery by our counsellor. Please discuss this with your doctor who will then arrange for referral to this service.

District Nurse

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Prescriptions Other local NHS services If you would like your chosen pharma- Remember cy to collect your prescription As well as our practice, there are many Repeat prescriptions for you please indicate this on your other local NHS services you can Keep the medicine chest in a Please request repeat prescriptions in request and arrange with the contact for health advice, information secure, locked place out of reach of writing or by the tear off request pharmacy to collect your prescription. portion of your prescription. Repeat or treatment. Before you do, remember small children. Always read the instructions and prescription request forms are that you can treat many minor ailments available at our reception desk or via Delivery such as colds, coughs and indigestion use suggested dose. our online form on our website Your pharmacist can also deliver your by keeping a well stocked medicine Watch expiry dates - don’t keep www.blundellsandssurgery.nhs.uk prescription. Please discuss this with cabinet at home. We suggest you keep or use medicines past their use your pharmacist. the following: by date. The surgery operates Patient Access, Paracetamol and Aspirin (children Take all unwanted and an online appointment & prescription service. This service under 16 and people with asthma out-of-date medicines back to the Specialist and pharmacy. can also be used to order repeat medi- should not take aspirin) cation. hospital care Mild laxatives If a GP or another member of our team Anti-diarrhoeal medicines believes you need hospital treatment Rehydration mixture or specialist care elsewhere, they will Indigestion remedy (for example Please do not telephone ask you where and when you would antacids) Your local pharmacist with your prescription like to go. In some instances your GP can then book your appointment elec- Travel sickness tablets Your local pharmacist will be able to requests as this blocks the tronically while you wait. Sunscreen-SPF15 or higher give you free health advice at any time telephone lines. Sunburn treatment (for example - you don’t need an appointment. If you would prefer to have some time calamine) Many pharmacies operate extended to think before deciding where and Tweezers and sharp scissors hours on a rota basis. Call NHS Direct when to have treatment, you will be A thermometer for details. Collection offered the option of calling the prac- Your prescription will be available for A selection of plasters, non- tice later and we will be able to book you to collect in two working days. absorbent cotton wool, elastic your appointment then.

bandages and dressings please note The mailbox containing repeat pre- scriptions ordered online is checked

daily before 8am, any prescriptions requested after 8am will be picked up on the following day. For example, a prescription emailed at 8.30am on a Monday will not be picked until the Tuesday morning and will not be ready for collection until Thursday after 2pm.

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Our nursing team Our Team Dr Anoushka Faith (female) MB ChB MRCGP Nurse Manage Sue Hancock RGN, Practice manager

Dr Faith spent some of her GP training BA and BSc. Sue joined the practice Mrs Barbara Oliver The partners at the practice and then joined us as a in 2012 having been a PN since 1999.

GP in April 2015. Sue works full-time and manages Mrs Jeannette Clarke Dr Nigel A Tong (male) patients with long term conditions and (office manager) will be able to help MB ChB (1986 Liverpool), MRCGP, Dr Suzi Collings (female) undertakes consultations for family you with any administrative problems DRCOG, FP Cert., GP Trainer Dr Collings joined the practice in 2016. planning and travel health. She is or non-medical aspects or your health Dr Tong has been with the practice able to prescribe medications for and treatment; or discuss any since 1990. In addition to General patients for many conditions. suggestions or complaints. Medical Practice, his special interests Dr Sarah Derbyshire (female) include: Clinical Governance, GP Practice Nurse Emmajay Cashman Dr Derbyshire joined the practice in Administration and reception Appraisal, and Revalidation. He Emmajay joined the practice in 2016. Ashleigh, Becky, Debra, Elaine, Jane, currently works for one day per week September 2018 and works part-time Jill, Linda, Louise, Diane, Ann, Liz, for NHS England Merseyside as and manages patients with long term Abigail and Wendy deal with all the deputy medical director. conditions and undertakes consulta- Dr Olayinka Moss (female) complex administrative duties in tions for travel health and child Dr Moss joined the practice in August primary care including patient Dr Craig Gillespie (male) immunisations 2018. enquiries in person and on the phone, MB ChB (1992 Liverpool), MRCGP, process repeat prescriptions and deal PGDip Cardiology, GP Trainer. ANP Wendy Mutch joined the prac- with medical correspondence. Dr Gillespie has been a partner with tice in May 2019. She carries out clini- Dr Samantha Weston (female) Any information given to team the practice since 2005. He offers cal examinations, prescribing , initiat- members is treated with absolute general practice care. ing investigations and making second- confidentiality. ary care referrals. Practice Pharmacist Our salaried GP’s The pharmacist Sara Boyce works as Health Care Assistants Medical secretary

part of a team of SSCCG pharmacists Mrs Patricia Thompson deals with all Dr Robin Scott (male) spending some of her working week Barbara Cottrell. Barbara has been surgery secretarial duties. MB ChB (2000 Liverpool), MRCGP, here at the practice. Her duties employed as a Health Care Assistant GP Trainer. include clinical audit and she is since 2007. Barbara's role includes Dr Scott joined the practice in 2006. Dr available to assist patients with phlebotomy, blood pressure checks& Scott offers a full range of general changes of medication. administering B12 injections & annual practice care, Children's health, joint flu vaccines. injections. Deirdre McCarthy Deidre has been employed as a Health Care Assistant since 2016.

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