2019 Sioux Falls Metropolitan Area LRTP Market Research Study Appendix A: Sioux Falls Area Metro Passenger Survey Findings Report
Conducted for
Sioux Falls Metropolitan Planning Organization
By ETC Institute Olathe, Kansas
October 2019 Contents
Executive Summary ...... i
Section 1: Charts and Graphs ...... 1
Section 2: GIS Maps ...... 13
Section 3: Importance‐Satisfaction Analysis ...... 19
Section 4: Tabular Data ...... 23
Section 5: Crosstabular Data by Routes ...... 55
Section 6: Survey Instrument ...... 74 Executive Summary Report i
Page
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GIS Maps showing home Importance‐satisfaction a Results of the on‐board survey, Charts and graphs from the survey in Sect respondents in Section 2. provided in this Executive
2018 Overview The conducting from metropolitan exceeding address respondents, right. shows distribution respondents. More the which represented survey ETC the map information provided subsequent sections Respondents: report: Location • • • • Executive Summary Report ii
Page
of
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2018 Sioux Sioux 2018 Survey Passenger Falls Metro Area 44 Findings 34 five
available; Other
of (50%) an
‐
that they
18 4. in Section provided work.
no 5. Section
annual to
(3%). to
person their use reported
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to 18 s in
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visit and they
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and 55
trip
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bus older. were were ‐
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respondents
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lived
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$29,999. (9%) Trip Size percent ‐ indicated
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and percent
percent
of
Gender
Reasons from they their
more
$15,000. $15 45 three
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alternative or bus
(25%) (16%) (13%)
half
seven or of of of indicated
‐ nine places.
male ride percent ‐ and eight
6
the ‐ than
only a Crosstabular is provided inThe survey instrument Section 6. result distribution survey for weekday Frequency tables
percent (38%) Fifty Purpose Primary Eighty household. Age Nine Forty Almost Income Characteristics Household indicated less percent the that (23%) between $30,000 indicated between respondents hospital/doctor’s between (30%) get with were (86%) percent more • • • Executive Summary Report iii
Page
‐
15
any and
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week. a
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be (39%) (21%). provided riding indicated
live
in Sioux to
per few
2018 Sioux Sioux 2018 Survey Passenger Falls Metro Area
“good” weekend remaining
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from would make 1%
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Sioux
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been of blocks
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transfers The Potential Service Respondents Lastly, responses, alerts Transfers Thirty Bus Eighty How Majority (44%) Falls nearest availability Frequency Sixty stop, reach make of specified than transit Thirteen blocks indicated years Sixty rated rarely the courtesy based rated Executive Summary Report iv
Page to are the the and
each raise
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smart a public
Details of a identify to services on
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of
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impact set
table overall
high o
Priorities Investment Recommended investment of most regarding satisfaction help the The device mobile phone. aspect public Overall recommended Satisfaction investments transit 2018 Sioux Falls Area Metro Passenger Survey
Section 1 Charts and Graphs
Page 1 2018 Sioux Falls Area Metro Passenger Survey
Q1. How many years have you been riding the bus in Sioux Falls? by percentage of respondents 0-5 years 60.8%
Not provided 31+ years 2.3% 21-30 years 0.9% 4.6%
16-20 years 6.6% 11-15 years 6-10 years 6.1% 18.7%
Source: ETC Institute (2018)
Q2. Overall, what is your perception of the quality of the public transit system in Sioux Falls? by percentage of respondents
Excellent 39.0%
Don't know Poor 2.0% 2.0%
Good Fair 44.0% 13.0%
Source: ETC Institute (2018)
Page 2 2018 Sioux Falls Area Metro Passenger Survey
Q3. How often do you currently use Sioux Falls Area Metro? by percentage of respondents
5+ days per week 67.1%
Rarely or never 0.9% A few times a year 1.2% A few times a month 2.9% Once a week 4.1%
2-4 days per week 23.8%
Source: ETC Institute (2018)
Q4. Why do you use the bus in Sioux Falls? by percentage of respondents (multiple choices could be made)
It's my only alternative 71.8%
Save money 32.6%
I care about environment 13.3%
Don't like driving 12.7%
To avoid traffic congestion 7.2%
Employer provides transit pass 2.3%
Other 3.7%
0% 20% 40% 60% 80% Source: ETC Institute (2018)
Page 3 2018 Sioux Falls Area Metro Passenger Survey
Q5. How many blocks from your HOME is the nearest bus stop located? by percentage of respondents
6-10 blocks 7.5%
0-5 blocks 11-15 blocks 74.6% 16+ blocks 0.9% 1.4%
Not provided 15.6%
Source: ETC Institute (2018)
Q6. How often do buses typically arrive at the bus stop nearest your HOME? by percentage of respondents
21-30 minutes 38.9%
31-40 minutes 11-20 minutes 3.7% 1.4% 1-10 minutes 2.6% 41-50 minutes 7.8%
51-60 minutes Not provided 18.2% 26.8% 61+ minutes 0.6% Source: ETC Institute (2018)
Page 4 2018 Sioux Falls Area Metro Passenger Survey
Q7. Excluding your home, how many different places did you (or will you) use the bus to visit today? by percentage of respondents
One Two 26.2% 26.8%
Not provided 4.3% Ten or more 2.3% Seven Eight Six Nine Three 1.7% 0.6% 2.6% 0.3% 18.2% Five 5.5% Four 11.5% Source: ETC Institute (2018)
Q8. Which route are you riding now (or about to board next)? by percentage of respondents
Route 3 Route 4 15.0% 9.5% Route 5 3.7% Route 2 8.6%
Route 6 7.2% Route 1 4.6%
Route 19 6.1%
Route 7 16.1% Route 11 5.2%
Route 8 Route 10 5.5% Route 9 10.4% 8.1% Source: ETC Institute (2018)
Page 5 2018 Sioux Falls Area Metro Passenger Survey
Q10. How long did/will it take you to get from your home to the destination using the bus? by percentage of respondents 16-20 minutes 21-25 minutes 8.6% 3.2% 11-15 minutes 26-30 minutes 7.2% 10.4% 31-35 minutes 0.9% 1-10 minutes 12.7% 36-40 minutes 4.6%
41-45 minutes 9.8%
46-50 minutes 1.7% Not provided 51-60 minutes 23.3% 10.1% 61+ minutes 7.5% Source: ETC Institute (2018)
Q11. How many times did you (or would you have had to) transfer to get from your home to your destination? by percentage of respondents
Once 38.7%
Twice 28.2%
None 21.2%
Three or more 11.9% Source: ETC Institute (2018)
Page 6 2018 Sioux Falls Area Metro Passenger Survey
Q12. What is/was the primary purpose of your current trip? by percentage of respondents
Work 38.3%
Personal business 23.6% Not provided 2.6% Other 3.2% Social/recreation 3.5%
Shopping 8.1% 10.1% College/school Hospital/doctor's office 10.7% Source: ETC Institute (2018)
Q13. Do you have a car or other vehicle that you could have used to make this trip? by percentage of respondents
Yes 12.0%
No 88.0%
Source: ETC Institute (2018)
Page 7 2018 Sioux Falls Area Metro Passenger Survey
Q14. If bus service were not available, how would you make this trip? by percentage of respondents
Walk 30.1%
Get a ride from someone 25.7%
I would not make this trip 14.5%
Bicycle 14.2%
Use an Uber/Lyft/taxi 10.1%
Use my car 5.5%
0% 10% 20% 30% 40% 50% Source: ETC Institute (2018)
Q16. How likely passengers would ride the bus more frequently with the various servies provided... by percentage of respondents
Passenger alerts 56% 20% 10% 15%
Real-time information about location of buses that can be 52% 24% 11% 14% accessed on a mobile device
Free WiFi on-board 49% 19% 13% 20%
Mobile ticketing 38% 17% 20% 25%
0% 20% 40% 60% 80% 100% Very Likely Likely Not Sure Not Likely Source: ETC Institute (2018)
Page 8 2018 Sioux Falls Area Metro Passenger Survey
Q17. Ratings of Various Aspects of Public Transit in the Sioux Falls Metropolitan Area by percentage of respondents
How safe I feel on-board the bus 53% 41% 4% 1%
Cleanliness of buses 53% 40% 5% 2%
Courtesy of drivers 51% 37% 11% 1%
Availability of information about bus service 46% 39% 13% 2%
On-time reliability of buses 43% 40% 14% 3%
How safe I feel when waiting at stops 42% 39% 17% 3% Availability of safe walking/pedestrian 5% facilities to get to the bus 38% 42% 16% Minimizing the number of transfers 33% 45% 16% 5%
Comfort of seats 36% 41% 20% 3%
How frequently buses come by stops 39% 36% 20% 5% How close stops are located to the 6% destinations I need to visit 31% 41% 22% Availability of evening service 24% 24% 31% 21%
Availability of covered shelters at stops 21% 25% 34% 20%
Availability of weekend service 21% 20% 31% 28% 0% 20% 40% 60% 80% 100%
Excellent Good Fair Poor Source: ETC Institute (2018)
Q18. Various Aspects of Public Transit That Are Most Important to Passengers by percentage of respondents
Availability of weekend service 38.6%
Availability of evening service 24.7%
On-time reliability of buses 21.6%
Courtesy of drivers 20.4%
Availability of covered shelters at stops 19.6%
Cleanliness of buses 14.4% How close stops are located to the destinations I need to visit 13.6% How safe I feel when waiting at stops 13.6%
How safe I feel on-board the bus 11.2%
How frequently buses come by stops 10.7%
Comfort of seats 8.7% Availability of safe walking/pedestrian facilities to get to the bus 7.8% Minimizing the number of transfers 5.5%
Availability of information about bus service 4.4%
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 1st Most Important 2nd Most Important 3rd Most Important Source: ETC Institute (2018)
Page 9 2018 Sioux Falls Area Metro Passenger Survey
Q19. What is your age? by percentage of respondents
18-34 25.6%
35-44 16.4% Less than 18 9.2%
Not provided 3.2% 75+ 2.6%
65-74 45-54 5.8% 16.7%
55-64 20.5% Source: ETC Institute (2018)
Q20. Your gender: by percentage of respondents
Male 50%
Female 50% Source: ETC Institute (2018)
Page 10 2018 Sioux Falls Area Metro Passenger Survey
Q21. Are you employed? by percentage of respondents
Yes 58.6%
No 41.4% Source: ETC Institute (2018)
Q22. How many persons currently live in your household? by percentage of respondents One 45.0%
Two 17.0% Not provided 11.5%
Seven or more Six 2.6% Three Five 1.7% 11.0% Four 6.1% 5.2% Source: ETC Institute (2018)
Page 11 2018 Sioux Falls Area Metro Passenger Survey
Q23. Total Annual Household Income: by percentage of respondents
Under $15K 49.0%
Not provided 12.4% $15K to $29,999 25.1% $75K to $99,999 2.0% $60K to $74,999 0.6% $30K to $44,999 $45K to $59,999 7.8% 3.2% Source: ETC Institute (2018)
Q24. Do you have a smart phone? by percentage of respondents
Yes 63.7%
Not provided 4.0%
No 32.3% Source: ETC Institute (2018)
Page 12 2018 Sioux Falls Area Metro Passenger Survey
Section 2 GIS Maps
Page 13 2018 Sioux Falls Area Metro Passenger Survey Home Locations of Survey Respondents
2018 Sioux Falls Area Metro Passenger Survey
Page 14 2018 Sioux Falls Area Metro Passenger Survey Home Locations of Survey Respondents By ZIP Code
2018 Sioux Falls Area Metro Passenger Survey
Page 15 2018 Sioux Falls Area Metro Passenger Survey Current Destinations of Survey Respondents
2018 Sioux Falls Area Metro Passenger Survey
Page 16 2018 Sioux Falls Area Metro Passenger Survey Desired Destinations of Survey Respondents
2018 Sioux Falls Area Metro Passenger Survey
Page 17 2018 Sioux Falls Area Metro Passenger Survey Current and Desired Destinations of Survey Respondents
2018 Sioux Falls Area Metro Passenger Survey
Page 18 2018 Sioux Falls Area Metro Passenger Survey
Section 3 Importance‐Satisfaction Analysis
Page 19 Importance‐Satisfaction Analysis
1 in
as
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Page 21 Page
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2018 Importance-Satisfaction Rating Sioux Falls, SD Public Transit In The Metropolitan Area
Most Most Importance- Important Important Satisfaction Satisfaction Satisfaction I-S Rating Category of Service % Rank % Rank Rating Rank
Very High Priority (IS >.20) Availability of weekend service 39% 1 41% 14 0.2266 1
High Priority (IS .10-.20) Availability of evening service 25% 2 48% 12 0.1287 2 Availability of covered shelters at stops 20% 5 46% 13 0.1060 3
Medium Priority (IS <.10) How close stops are located to the destinations I need to visit 14% 7 72% 11 0.0384 4 On-time reliability of buses 22% 3 83% 5 0.0365 5 How frequently buses come by stops 11% 10 75% 10 0.0268 6 How safe I feel when waiting at stops 14% 8 81% 6 0.0264 7 Courtesy of drivers 20% 4 88% 3 0.0249 8 Comfort of seats 9% 11 76% 9 0.0207 9 Availability of safe walking/pedestrian facilities to get to the bus 8% 12 80% 7 0.0158 10 Minimizing the number of transfers 6% 13 79% 8 0.0117 11 Cleanliness of buses 14% 6 93% 2 0.0102 12 Availability of information about bus service 4% 14 85% 4 0.0068 13 How safe I feel on-board the bus 11% 9 95% 1 0.0060 14
Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %)
Most Important %: The "Most Important" percentage represents the sum of the first, second, and third most important responses for each item. Respondents were asked to identify the three items that were most important to them.
Satisfaction %: The "Satisfaction" percentage represents the sum of the ratings "4" and "3" excluding 'don't knows.' Respondents rated each item on a scale of 4 to 1 with "4" being Excellent and "1" being Poor.
© 2018 Transit Survey by ETC Institute
Page 22 2018 Sioux Falls Area Metro Passenger Survey
Section 4 Tabular Data
Page 23 2018 Sioux Falls Area Metro Passenger Survey
Q1. How many years have you been riding the bus in Sioux Falls?
Q1. How many years have you been riding bus in Sioux Falls Number Percent 0-5 211 60.8 % 6-10 65 18.7 % 11-15 21 6.1 % 16-20 23 6.6 % 21-30 16 4.6 % 31+ 3 0.9 % Not provided 8 2.3 % Total 347 100.0 %
WITHOUT “NOT PROVIDED” Q1. How many years have you been riding the bus in Sioux Falls? (without "not provided")
Q1. How many years have you been riding bus in Sioux Falls Number Percent 0-5 211 62.2 % 6-10 65 19.2 % 11-15 21 6.2 % 16-20 23 6.8 % 21-30 16 4.7 % 31+ 3 0.9 % Total 339 100.0 %
Page 24 2018 Sioux Falls Area Metro Passenger Survey
Q2. Overall, what is your perception of the quality of the public transit system in Sioux Falls?
Q2. What is your perception of overall quality of public transit system in Sioux Falls Number Percent Excellent 136 39.2 % Good 153 44.1 % Fair 45 13.0 % Poor 7 2.0 % Don't know 6 1.7 % Total 347 100.0 %
WITHOUT “DON’T KNOW” Q2. Overall, what is your perception of the quality of the public transit system in Sioux Falls? (without "don't know")
Q2. What is your perception of overall quality of public transit system in Sioux Falls Number Percent Excellent 136 39.9 % Good 153 44.9 % Fair 45 13.2 % Poor 7 2.1 % Total 341 100.0 %
Page 25 2018 Sioux Falls Area Metro Passenger Survey
Q3. How often do you currently use Sioux Area Metro?
Q3. How often do you currently use Sioux Falls Area Metro Number Percent 5+ days per week 232 66.9 % 2-4 days per week 82 23.6 % Once a week 14 4.0 % A few times a month 10 2.9 % A few times a year 4 1.2 % Rarely or never 3 0.9 % Not provided 2 0.6 % Total 347 100.0 %
WITHOUT “NOT PROVIDED” Q3. How often do you currently use Sioux Area Metro? (without "not provided")
Q3. How often do you currently use Sioux Falls Area Metro Number Percent 5+ days per week 232 67.2 % 2-4 days per week 82 23.8 % Once a week 14 4.1 % A few times a month 10 2.9 % A few times a year 4 1.2 % Rarely or never 3 0.9 % Total 345 100.0 %
Page 26 2018 Sioux Falls Area Metro Passenger Survey
Q4. Why do you use the bus in Sioux Falls?
Q4. Why do you use bus in Sioux Falls Number Percent It’s my only alternative 249 71.8 % To avoid traffic congestion 25 7.2 % Don’t like driving 44 12.7 % Save money 113 32.6 % Employer provides transit pass 8 2.3 % I care about environment 46 13.3 % Other 13 3.7 % Total 498
Q4-7. Other
Q4-7. Other Number Percent I CAN RIDE IN MY WHEELCHAIR ONBOARD 1 7.7 % PHYSICAL TRAINING 1 7.7 % GOOD WAY TO GET TO WORK 1 7.7 % MEDICAL 1 7.7 % IT'S THE BEST WAY TO GO TO WORK AND BACK 1 7.7 % BEST WAY FOR ME TO GO TO WORK 1 7.7 % REHAB FACTOR 1 7.7 % BEST WAY TO GET TO WORK AND SCHOOL 1 7.7 % LIKE RIDING THE BUS 1 7.7 % SOCIAL TIME 1 7.7 % SAFETY 1 7.7 % FREE RIDES FOR VETS 1 7.7 % PARENTS DON'T LIKE DRIVING ME TO SCHOOL 1 7.7 % Total 13 100.0 %
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Q5. How many blocks from your HOME is the nearest bus stop located?
Q5. How many blocks from your home is the nearest bus stop located Number Percent 0-5 259 74.6 % 6-10 26 7.5 % 11-15 3 0.9 % 16+ 5 1.4 % Not provided 54 15.6 % Total 347 100.0 %
WITHOUT “NOT PROVIDED” Q5. How many blocks from your HOME is the nearest bus stop located? (without "not provided")
Q5. How many blocks from your home is the nearest bus stop located Number Percent 0-5 259 88.4 % 6-10 26 8.9 % 11-15 3 1.0 % 16+ 5 1.7 % Total 293 100.0 %
Page 28 2018 Sioux Falls Area Metro Passenger Survey
Q6. How often do buses typically arrive at the bus stop nearest your HOME?
Q6. How often do buses typically arrive at the bus stop nearest your home Number Percent 1-10 minutes 9 2.6 % 11-20 minutes 5 1.4 % 21-30 minutes 135 38.9 % 31-40 minutes 13 3.7 % 41-50 minutes 27 7.8 % 51-60 minutes 63 18.2 % 61+ minutes 2 0.6 % Not provided 93 26.8 % Total 347 100.0 %
WITHOUT “NOT PROVIDED” Q6. How often do buses typically arrive at the bus stop nearest your HOME? (without "not provided")
Q6. How often do buses typically arrive at the bus stop nearest your home Number Percent 1-10 minutes 9 3.5 % 11-20 minutes 5 2.0 % 21-30 minutes 135 53.1 % 31-40 minutes 13 5.1 % 41-50 minutes 27 10.6 % 51-60 minutes 63 24.8 % 61+ minutes 2 0.8 % Total 254 100.0 %
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Q7. Excluding your home, how many different places did you (or will you) use the bus to visit today?
Q7. How many places did you (or will you) use the bus to visit today Number Percent 1 91 26.2 % 2 93 26.8 % 3 63 18.2 % 4 40 11.5 % 5 19 5.5 % 6 9 2.6 % 7 6 1.7 % 8 2 0.6 % 9 1 0.3 % 10+ 8 2.3 % Not provided 15 4.3 % Total 347 100.0 %
WITHOUT “NOT PROVIDED” Q7. Excluding your home, how many different places did you (or will you) use the bus to visit today? (without "not provided")
Q7. How many places did you (or will you) use the bus to visit today Number Percent 1 91 27.4 % 2 93 28.0 % 3 63 19.0 % 4 40 12.0 % 5 19 5.7 % 6 9 2.7 % 7 6 1.8 % 8 2 0.6 % 9 1 0.3 % 10+ 8 2.4 % Total 332 100.0 %
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Q8. Which route are you riding now (or about to board next)?
Q8. Which route are you riding now, or about to board next Number Percent 1 16 4.6 % 2 30 8.6 % 3 52 15.0 % 4 33 9.5 % 5 13 3.7 % 6 25 7.2 % 7 56 16.1 % 8 19 5.5 % 9 28 8.1 % 10 36 10.4 % 11 18 5.2 % 19 21 6.1 % Total 347 100.0 %
Page 31 2018 Sioux Falls Area Metro Passenger Survey
Q10. How long (in minutes) did/will it take you to get from your home to the destination listed above using the bus?
Q10. How long did/will it take you to get from your home to the destination Number Percent 1-10 minutes 44 12.7 % 11-15 minutes 25 7.2 % 16-20 minutes 30 8.6 % 21-25 minutes 11 3.2 % 26-30 minutes 36 10.4 % 31-35 minutes 3 0.9 % 36-40 minutes 16 4.6 % 41-45 minutes 34 9.8 % 46-50 minutes 6 1.7 % 51-60 minutes 35 10.1 % 61+ minutes 26 7.5 % Not provided 81 23.3 % Total 347 100.0 %
WITHOUT “NOT PROVIDED” Q10. How long (in minutes) did/will it take you to get from your home to the destination listed above using the bus? (without "not provided")
Q10. How long did/will it take you to get from your home to the destination Number Percent 1-10 minutes 44 16.5 % 11-15 minutes 25 9.4 % 16-20 minutes 30 11.3 % 21-25 minutes 11 4.1 % 26-30 minutes 36 13.5 % 31-35 minutes 3 1.1 % 36-40 minutes 16 6.0 % 41-45 minutes 34 12.8 % 46-50 minutes 6 2.3 % 51-60 minutes 35 13.2 % 61+ minutes 26 9.8 % Total 266 100.0 %
Page 32 2018 Sioux Falls Area Metro Passenger Survey
Q11. How many times did you (or would you have had to) transfer to get from your home to the destination listed above?
Q11. How many times did you (or would you have had to) transfer to get from your home to the destination Number Percent Once 133 38.3 % Twice 97 28.0 % Three or more 41 11.8 % None 73 21.0 % Not provided 3 0.9 % Total 347 100.0 %
WITHOUT “NOT PROVIDED” Q11. How many times did you (or would you have had to) transfer to get from your home to the destination listed above? (without "not provided")
Q11. How many times did you (or would you have had to) transfer to get from your home to the destination Number Percent Once 133 38.7 % Twice 97 28.2 % Three or more 41 11.9 % None 73 21.2 % Total 344 100.0 %
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