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THE PURSUIT OF PERFECTION. 2011
ES, GS, LS
WARRANTY AND SERVICES GUIDE
Owner Amenities | Warranty Information | Maintenance Requirements
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AUTHORIZED IMPORTANT BRAKE DEALERSHIP INFORMATION: LS 460 MAINTENANCE AND REPAIRS The LS 460 equipped with Sport Package features high-friction front Lexus recommends having mainte- and rear brake pads. These brake nance and repairs for your vehicle pads provide a higher coefficient of performed by an authorized Lexus friction on the rotors for superior dealership. To locate your nearest stopping performance and pedal authorized Lexus dealership, log feel. The brakes on this model are on to www.lexus.com or contact designed for high-performance Lexus Customer Satisfaction at driving. Depending on your driving (800)255-3987. habits, you may experience more aggressive wear of the brake pads and rotors. For information on proper mainte- nance of your brakes, refer to the “Maintenance” section of this booklet. For additional information on your brakes and their operation, refer to your Owner’s Manual. 2011 Lexus Sedans_1-9f 6/24/10 11:55 PM Page 1
WELCOME TO THE LEXUS FAMILY
From everyone at Lexus, thank you Scheduled Maintenance: Your vehi- for purchasing one of our vehicles. cle requires maintenance every six Your Lexus is designed to deliver months or 5,000 miles, whichever uncompromising luxury and perform- comes first. See page 46 for details. ance. We are committed to providing Dealership Service Department: you with an ownership experience Your service department is commit- that is second to none, and we look ted to helping you keep your Lexus forward to serving you in the years performing at its best. Your dealer will ahead. Welcome to the Lexus family! provide you with the department’s hours of operation, appointment Taking Delivery of Your procedures and information on any New Lexus special services. As you take delivery of your new Warranty Coverage: Your Lexus is vehicle, there are some important covered by one of the finest warran- services you should know about. ties in the industry. See page 16 for a These include: summary of coverages. Lexus Personalized Settings: Your Roadside Assistance: Roadside assis- vehicle includes a variety of electronic tance is provided for 48 months from features that can be personalized to your vehicle’s in-service date, regard- your preferences. For example, doors less of mileage. See page 5 for can be programmed to remain locked details. when you shift into “Park.” See your dealer for details. Again, thank you for choosing Lexus. We wish you many years of safe and Pre-Delivery Service: Your dealership pleasurable driving. has performed a thorough service to prepare your vehicle for delivery. This includes initializing certain electronic features, such as the one-touch power windows.
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TABLE OF CONTENTS
OWNER AMENITIES
Complimentary Services First Scheduled Maintenance Service ...... 4 Second Scheduled Maintenance Service ...... 4 Loaner Vehicle ...... 5 Travel Protection ...... 5 Roadside Assistance ...... 5
Other Benefits and Assistance Quality Control ...... 6 Vehicle Service History ...... 6 Vehicle Service Agreements ...... 7 Body Repairs ...... 7 The Smart Key ...... 8
WARRANTY INFORMATION
Introduction If You Need Assistance ...... 10 The Lexus Commitment ...... 15 Warranty Coverages at a Glance ...... 16
Your Warranties in Detail General Warranty Provisions ...... 17 New Vehicle Limited Warranty ...... 19 Federal Emission Control Warranty ...... 23
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TABLE OF CONTENTS
California Emission Control Warranty ...... 29 Tire Limited Warranty ...... 35
Your Responsibilities Operation and Maintenance ...... 36 Obtaining Warranty Service ...... 38
MAINTENANCE INFORMATION
Introduction The Importance of Scheduled Maintenance ...... 41. Maintenance and Lexus Warranty Coverage ...... 42 Lexus Dealership Service ...... 43 General Maintenance and Regular Use ...... 44
Scheduled Maintenance Log Determining Your Maintenance Interval: Months vs. Mileage ...... 46 Complimentary First Scheduled Maintenance Service ...... 46 Complimentary Second Scheduled Maintenance Service ...... 46 Scheduled Maintenance Log ...... 48 Explanation of Maintenance Items ...... 68 Vehicle Identification ...... 72
INDEX ...... 73.
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COMPLIMENTARY SERVICES
To help ensure that your ownership the Specifications chapter in your experience is pleasant, convenient Owner’s Manual.) Programming of and trouble-free, Lexus provides you these features is performed once at with a variety of complimentary ser- no charge, provided you obtain the vices. These services are described service at the 30-day/1,000-mile AMENITIES on the following pages. Other valu- scheduled maintenance service. able owner benefits are described in Programming of your Lexus Personal- the section entitled “Other Benefits ized Settings requires special equip- and Assistance” beginning on page 7. ment and may be performed only by an authorized Lexus dealership. First Scheduled Maintenance Service: Second Scheduled 30 Days or 1,000 Miles Maintenance Service: Lexus provides your first scheduled Six Months or 5,000 Miles maintenance service at no charge. Lexus also provides your second The service is performed at 30 days scheduled maintenance service at no or 1,000 miles, whichever occurs first, charge. The service is performed at and includes these items: six months or 5,000 miles, whichever • Inspect body/chassis occurs first, and includes these items: • Check for fluid leaks • Replace engine oil and oil filter; reset reminder light • Road-test vehicle • Rotate tires • Program Lexus Personalized Settings, if requested • Visually inspect brake pads and rotors What are Lexus Personalized • Road-test vehicle Settings? If you drive primarily on dirt roads or Your vehicle includes a variety of dusty roads or if you drive primarily electronic features that can be pro- while towing, additional items are grammed to your preferences. For included in this service. See page example, doors can be programmed 48 for details. to remain locked when you shift into “Park.” (For more information, see the “Customizable Features” section of
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COMPLIMENTARY SERVICES AMENITIES
Loaner Vehicle Roadside Assistance If your vehicle must be kept overnight Lexus roadside assistance coverage at a Lexus dealership for a warranty- is for 48 months from your vehicle’s covered condition that requires more in-service date, regardless of mileage. than eight hours to repair, Lexus will Coverage is provided 24 hours a day, provide you with a complimentary 365 days a year, for vehicles operated loaner vehicle for up to five days. in the United States, U.S. territories and Canada. Assistance is adminis- Travel Protection tered through the American Lexus will reimburse for a rental car Automobile Association. for up to five days and for overnight lodging for up to three nights (not to Services Provided Roadside services such as bat- exceed $200 per night) if all of the • tery jump-start, tire change, fuel following occur: delivery, vehicle extrication and • Your vehicle becomes inopera- towing in case of minor accident. ble or unsafe to drive when you Towing to the nearest Lexus are more than 100 miles from • dealership (or an alternate repair home. facility, if necessary). • Your vehicle’s malfunction is Assistance in locating alternate caused by a warranty-covered • transportation and lodging. condition. • Repairs will take longer than How to Get Help eight hours to complete. To obtain roadside assistance, take To obtain reimbursement for rental the following steps: car and lodging expenses, contact a 1) Call (800)25-LEXUS (800/255- Lexus dealership service consultant. 3987).
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COMPLIMENTARY SERVICES
2)Have as much of the following Quality Control information as possible: You may have noticed a few miles on • Vehicle identification number the odometer when you took delivery (located on the driver’s-side of your Lexus. This mileage is a result corner of the dashboard, under of the comprehensive process used to AMENITIES the window) ensure the quality of your vehicle. This process includes extensive inspec- • Owner’s name and home tions during and after production. The address final inspection takes place at the sell- • Vehicle license plate number ing dealership and includes a road- • Location of vehicle, including test conducted by a trained Lexus the nearest major intersection technician. 3) Wait at your vehicle or in a nearby If you’d like to know more about secure location for the roadside Lexus quality-control procedures, ask assistance provider to arrive. a Lexus dealership service consultant.
Additional Coverage Vehicle Service History After your roadside assistance cover- When you have your vehicle serviced age expires, you may join a motor at a Lexus dealership, your service club created exclusively for Lexus information is recorded in the Lexus owners. Benefits include roadside National Service History database. assistance coverage, a trip-planning This is the first database of its kind in service and discounts on travel and the automotive industry. It can be dining. For further information, call accessed by any Lexus dealership in (800)25-LEXUS. the United States — a great conven- ience if you relocate or need to have your vehicle serviced while traveling.
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OTHER BENEFITS AND ASSISTANCE AMENITIES
Vehicle Service Agreements Genuine Lexus Parts. Some repair If you plan to keep your vehicle for shops and insurance companies may several years or if you accumulate suggest using imitation or salvaged mileage quickly, you may want to pur- parts to save money. However, these chase a Lexus vehicle service agree- parts do not meet Lexus’ high stan- ment. These agreements cover the dards for quality, fit and corrosion cost of specific repairs beyond the resistance. In addition, imitation and factory warranty period. They also salvaged parts (and any damage or cover services such as towing, substi- failures they may cause) are not cov- tute transportation and lodging to ered by any Lexus warranty. minimize your inconvenience should The best way to ensure that your vehi- your vehicle require repair. Lexus cle is repaired with Genuine Lexus vehicle service agreements are avail- Parts is to take it to a Lexus dealer- able with a variety of coverage ship. Each dealership works with options. A Lexus dealership sales selected collision repair centers that consultant can help you select the meet Lexus’ strict requirements for plan that’s best for you. training, equipment, quality and cus- tomer satisfaction. These repair cen- Body Repairs ters use Genuine Lexus Parts exclu- If you’re involved in a collision, you sively in the repair of Lexus vehicles. want your vehicle to be returned to its pre-accident condition when repaired. That’s why it is important to make sure repairs are made only with
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OTHER BENEFITS AND ASSISTANCE
The Smart Key If you lock your key in your vehicle Your Lexus vehicle was made with and do not have a spare, your dealer two “Smart Keys” and an aluminum can make a new mechanical key from key-number plate. Each Smart Key the code on the key-number plate. includes an electronic main key that Certain bonded/registered lock- AMENITIES has an integrated mechanical back-up smiths may also be able to generate key. The electronic key controls the a replacement mechanical key. If a remote-entry and theft-deterrent sys- Lexus dealer is not available, please tems, enables the push-button start refer to www.aloa.org to find a bond- switch and controls the engine immo- ed/registered locksmith who per- bilizer. The mechanical key can be forms high-security key service. removed from the electronic key and Keeping the Key Safe used to operate the driver’s door lock, Replacing a Smart Key may be costly. the glove box lock and the trunk lock We advise you to keep a spare Smart (if equipped). Key and the key-number plate in a Replacing the Key safe place. If you record the key num- Your Lexus dealer can generate ber in more than one place, do not replacement keys. Certain bonded/ record it in a way that can be easily registered locksmiths may also be identified and associated with the able to generate replacement keys. vehicle. For example, don’t leave the When ordering a new key, bring all number somewhere that can be keys for the vehicle to your dealer- accessed by a valet. It is wise to keep ship. If a Smart Key or the key-num- a copy of the key number outside of ber plate is not available, a Lexus the vehicle. dealer or certain locksmiths can obtain the key code from a restricted- access database. These businesses can also access a service utility to register the keys to the vehicle if all registered keys have been lost.
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OTHER BENEFITS AND ASSISTANCE
NOTES AMENITIES
Other Benefits and Assistance 9 2011 Lexus Sedans_10-40f 6/25/10 12:02 AM Page 10
IF YOU NEED ASSISTANCE
Both Lexus and your Lexus dealer are Step 2 dedicated to serving your automotive If the dealership does not address needs. Your complete satisfaction is your concern to your satisfaction, call our first priority. Should you have a the Lexus Customer Satisfaction problem or concern, please take the Department at (800)25-LEXUS following steps to ensure the quickest (800/255-3987). In Canada, call possible response: (800)26-LEXUS (800/265-3987). In Mexico, call 95-1-310-328-2075. Step 1 You may also write to us at: Discuss the situation with a dealership manager, such as the service manag- Lexus Customer Satisfaction er or customer satisfaction manager. Department If necessary, ask the dealership owner P.O. Box 2991 or general manager for assistance. In Torrance, CA 90509-2991 most cases, a satisfactory solution can Whether calling or writing, please be reached at this step. provide the following information: • 17-digit Vehicle Identification Number (VIN) found on the
WARRANTY vehicle registration paperwork and on the certification label located inside the driver’s door jamb • Current vehicle mileage • Name of your selling and servic- ing Lexus dealerships • Your day and evening telephone numbers
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IF YOU NEED ASSISTANCE
Step 3 NCDS Arbitration If your concern has still not been resolved to your satisfaction, Lexus What is the Dispute Settlement offers additional assistance through: Program? This program consists of local profes- National Center for Dispute sionals who are trained and experi- Settlement (NCDS) enced in arbitration. The arbitrator(s) P.O. Box 457 appointed by NCDS will arbitrate Mt. Clemens, MI 48046 your case by reviewing the facts you (866) 272-4872 present; having the vehicle inspected, Important: You must use NCDS prior if necessary; and promptly rendering to exercising rights or seeking reme- a fair and equitable decision.
dies available to you through a court WARRANTY action pursuant to the Magnuson- How much will it cost? Moss Warranty Act. In addition, you The service is provided at no cost must use NCDS if you are required to to you. It is part of Lexus’ effort to do so prior to exercising certain rights promptly and equitably resolve your or seeking certain remedies available concerns. The decision-maker is an under the Lemon Laws of your state. impartial third party. The decision of See the Lemon Law Guide for specific the arbitrator(s) is binding on Lexus requirements applicable in your state. but not on you. However, if your state law permits and if you choose to exercise rights and seek remedies that are not created by the Act, you need not use NCDS.
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IF YOU NEED ASSISTANCE
What types of disputes How long is the arbitration are eligible? process? NCDS resolves disputes involving The entire process — from the time Lexus product reliability and warranty NCDS receives your request for arbi- performance that arise during the tration to the arbitrator’s decision — greater of 1) four years or 50,000 is designed to take no more than 40 miles from the vehicle’s in-service days. A decision may be delayed if: date, whichever is earlier; or 2) the • You fail to provide certain infor- applicable provision of the Lexus New mation required by NCDS. Vehicle Limited Warranty. However, NCDS will not arbitrate 1) claims • You fail to make your vehicle involving a vehicle used primarily for available for inspection by commercial purposes unless the NCDS in a timely manner (if Lemon Laws of your state cover vehi- an inspection is required). cles used for commercial purposes; How do I request arbitration? or 2) claims that an air bag failed to To initiate arbitration, you must com- deploy or deployed when it should plete an NCDS customer claim form not have; or 3) disputes regarding and mail it to NCDS. A claim form fires and/or accidents and/or theft.
WARRANTY is included in the Lemon Law Guide Since there are other additional located in your vehicle, or you may exclusions, please contact NCDS request a form by calling NCDS at for further information on eligibility (866) 272-4872. When you call, guidelines. You must file a request please have ready your vehicle identi- for arbitration with NCDS within six fication number (VIN), the names of months of the expiration of the eligi- your selling and servicing dealerships, bility period, provided the concern and the current mileage on your or alleged defect was brought to the Lexus. attention of Lexus or one of its dealers during the eligibility period.
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IF YOU NEED ASSISTANCE
In addition to completing the cus- How does the arbitration tomer claim form, please provide process work? NCDS with the following information: When NCDS receives your request, • Vehicle year, make, model, VIN, it will be forwarded to the Lexus area mileage and date of purchase. office for response. • A brief description of your com- At the request of either party or the plaint and the actions you have arbitrators, NCDS may schedule a taken to resolve it. technical inspection. This may include an inspection of the vehicle by an • What action or remedy you independent technical expert with a believe would resolve your Lexus representative present. The problem.
technical expert will forward his or WARRANTY If you are seeking reimbursement for her evaluation to NCDS. repairs or incidental expenses, please An oral hearing will be held prior to provide copies of applicable receipts. a decision being rendered. At this Send your request to: hearing, all relevant evidence is National Center for Dispute Settlement admissible. You and a Lexus repre- P.O. Box 457 sentative will present both sides of Mt. Clemens, MI 48046 the case to the NCDS arbitrator(s). You will each be given an equal Upon receipt of your request, NCDS opportunity to give testimony and will contact you regarding the status provide documents. Then you will of your case and supply you with each be given an opportunity for additional details about the program. rebuttal. After considering all testimo- ny and documents, the arbitrator(s) will review the applicable legal stan- dards and render a decision within 10 days. A settlement satisfactory to all parties may be negotiated at any time during the process.
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IF YOU NEED ASSISTANCE
What types of decisions are ren- Are there limits to the scope dered, and how do I know if of arbitrated decisions? Lexus will abide by the decision Arbitrated decisions do not include: of the arbitrator(s)? • Attorney fees Arbitrated decisions are based on what the arbitrator(s) believe to be • Punitive damages fair and equitable after applying the • Multiple damages appropriate legal standards. Remedies • Consequential damages, other include but are not limited to repairs; than incidental damages that you reimbursement for repairs and inci- may be entitled to under law dental expenses, such as towing costs; and repurchase or replacement of What other recourse do I have? your vehicle. If you are dissatisfied with the arbitra- The decision of the arbitrator(s) is tor’s decision or Lexus’ compliance, binding on Lexus but not on you. you may pursue any other legal reme- Lexus must comply with the decision dies available to you, including small shortly after it is rendered, usually claims court. You should be aware within 30 days of your acceptance that the decision of the arbitrator(s) is admissible as evidence in any legal
WARRANTY of the decision. NCDS will contact you within 10 days of scheduled proceedings concerning your vehicle. compliance to ensure that Lexus Is the Dispute Settlement has complied in a timely manner. Program subject to change? The information in this booklet about the program is correct as of the date of printing. However, the program may be changed without notice. Contact the Lexus Customer Satisfaction Department at (800) 255-3987 for the most current information concerning the Dispute Settlement Program.
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THE LEXUS COMMITMENT
You have purchased one of the finest along with an unparalleled commit- vehicles built in the world today, and it ment from Lexus to ensuring your sat- is backed by one of the finest war- isfaction. You can be confident — as ranties in the industry. This excellent we are — that you’ll enjoy owning your warranty coverage demonstrates not Lexus as much as you enjoy driving it. only our confidence in Lexus vehicles, but also our commitment to every This section of the Warranty and Lexus customer. We’re dedicated to Services Guide describes the ensuring that you enjoy exceptional terms of Lexus warranty cover- quality, dependability and peace of age as well as general owner mind throughout your ownership responsibilities. The section be- experience. ginning on page 41 describes WARRANTY To further demonstrate our commit- your vehicle’s maintenance ment to our customers’ satisfaction, requirements. Be sure to review occasionally we may establish a this information carefully, since special policy adjustment to pay for proper maintenance is required specific repairs that are no longer to ensure that warranty coverage covered by warranty. When we estab- remains intact. lish such a policy adjustment, we mail details to all applicable owners on All warranty information is the latest record. That’s why it is important to available at the time of publication send in the card at the back of this and, with the exception of the emis- booklet if you change your address sion control warranties, is subject to or if you have purchased your Lexus change without notice. from a previous owner. You’ve made a wise decision to pur- chase a Lexus. Your vehicle delivers world-class luxury and performance,
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WARRANTY COVERAGES AT A GLANCE WARRANTY
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GENERAL WARRANTY PROVISIONS
Who Is the Warrantor When Warranty Begins The warrantor for these limited war- The warranty period begins on the ranties is Lexus, a division of Toyota vehicle’s in-service date, which is Motor Sales, U.S.A., Inc., 19001 South the first date the vehicle is either Western Avenue, Torrance, California delivered to an ultimate purchaser, 90509-2991, a California corpora- leased, or used as a company car tion. or demonstrator.
Which Vehicles Are Covered Repairs Made at No Charge These warranties apply to 2011 Repairs and adjustments covered by model-year Lexus ES 350, GS 350, these warranties are made at no
GS 460 and LS 460 models regis- charge for parts and labor. WARRANTY tered and normally operated in the United States, U.S. territories and Parts Replacement Canada. Warranty coverage is auto- Any needed parts replacement will be matically transferred at no cost to made using new or remanufactured subsequent vehicle owners. parts. The decision whether a part should be repaired or replaced will be Multiple Warranty made by the servicing Lexus dealer- Conditions ship and/or Lexus. Parts scheduled to This booklet contains warranty terms be replaced as required maintenance and conditions that may vary depend- are warranted until their first replace- ing on the part covered. A warranty ment only. for specific parts or systems, such as Note: Lexus remanufactured parts the Powertrain Warranty or Emission meet or exceed all factory standards Performance Warranty, is governed for safety, quality and reliability. by the coverage set forth in that war- ranty as well as the General Warranty Provisions.
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GENERAL WARRANTY PROVISIONS
Limitations The performance of necessary repairs and adjustments is the exclu- sive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Any implied warranty of merchant- ability or fitness for a particular purpose is limited to the duration of these written warranties. Some states do not allow restrictions on how long an implied warranty lasts, so this limitation may not apply to you.
Your Rights Under State Law These warranties give you specific
WARRANTY legal rights. You may also have other rights that vary from state to state.
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NEW VEHICLE LIMITED WARRANTY
WHAT IS COVERED AND HOW LONG
Basic Warranty Transmission and Transaxle This warranty covers repairs and Case and all internal parts, torque adjustments needed to correct converter, clutch cover, mounts, defects in materials or workmanship engine control computer, seals and of any part supplied by Lexus, subject gaskets. to the exceptions indicated under Front-Wheel-Drive System “What Is Not Covered” on pages Drive shaft, axle, hub, bearings, seals 20–21. and gaskets. Coverage is for 48 months or 50,000 miles, whichever occurs first, Rear-Wheel-Drive System with the exception of wheel alignment Differential carrier assembly, drive
and wheel balancing, which are cov- shaft, axle carrier, axle case, axle WARRANTY ered for 12 months or 20,000 miles, bearing, axle shaft, seals and gaskets. whichever occurs first. Restraint Systems Warranty Powertrain Warranty This warranty covers repairs needed This warranty covers repairs needed to correct defects in materials or to correct defects in materials or workmanship of any seatbelt or air workmanship of any component listed bag system supplied by Lexus, subject here and supplied by Lexus, subject to to the exceptions indicated under the exceptions indicated under “What “What Is Not Covered” on pages Is Not Covered” on pages 20–21. 20–21. Coverage is for 72 months or Coverage is for 72 months or 70,000 miles, whichever occurs first. 70,000 miles, whichever occurs first. For vehicles sold and registered in Engine Kansas, the warranty for seatbelts and Cylinder block and head and all related components is 10 years, internal parts, timing belt and cover, regardless of mileage. flywheel, oil pan, water pump, fuel pump, engine mounts, engine control computer, seals and gaskets.
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NEW VEHICLE LIMITED WARRANTY
WHAT IS NOT COVERED
Corrosion Perforation This warranty does not cover damage Warranty or failures resulting directly or indi- This warranty covers repair or rectly from any of the following: replacement of any original body • Fire, accidents or theft panel that develops perforation from • Abuse or negligence corrosion (rust-through), subject to the exceptions indicated under “What • Misuse — for example, racing Is Not Covered” on pages 20–21. or overloading Coverage is for 72 months, regard- • Improper repairs less of mileage. • Alteration or tampering, includ- For information on how to protect ing installation of non-Genuine your vehicle from corrosion, see the Lexus Accessories section entitled “Service Procedures • Lack of or improper mainte- and Specifications — Body” in the nance, including use of fluids Owner’s Manual. other than those specified in the Owner’s Manual Towing • Installation of non-Genuine When your vehicle is inoperable due Lexus Parts WARRANTY to failure of a warranted part, towing • Airborne chemicals, tree sap, service to the nearest authorized road debris (including stone Lexus dealership is covered. chips), rail dust, salt, hail, floods, wind storms, lightning and other environmental conditions • Water contamination
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NEW VEHICLE LIMITED WARRANTY
This warranty also does not cover the Vehicles With Unknown Vehicle following: Identification Number Any vehicle for which the original Tires factory-assigned vehicle identification Tires are covered by a separate war- number cannot be determined. ranty provided by the tire manufac- turer. See page 35. Salvage or Total-Loss Vehicles Any vehicle that has ever been issued Normal Wear and Tear a “salvage” title or similar title under Noise, vibration, cosmetic conditions any state’s law; or has ever been and other deterioration caused by declared a “total loss” or equivalent normal wear and tear. by a financial institution or insurer, such as by payment for a claim in lieu WARRANTY Maintenance Expense* of repairs because the cost of repairs Normal maintenance services such exceeded the cash value of the vehi- as engine tune-ups; replacement of cle. This exclusion does not apply to fluids and filters; lubrication; cleaning the emission control warranties. and polishing; replacement of spark plugs and fuses; and replacement of Incidental Damages worn wiper blades, brake pads/linings Incidental or consequential damages and clutch linings. associated with a vehicle failure. Such damages include but are not limited Vehicles With Altered Odometer to inconvenience; the cost of trans- Failure of a vehicle on which the portation, telephone calls and lodg- odometer has been altered so that ing; the loss of personal or commer- actual vehicle mileage cannot be cial property; and the loss of pay or readily determined. revenue.
*Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details.
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NEW VEHICLE LIMITED WARRANTY
DISPUTE RESOLUTION
If a dispute arises regarding your Disclaimer of Extra warranty coverage, please follow Expenses and Damages the steps described on pages 10–11. The performance of necessary Please note that you must use the repairs and adjustments is the National Center for Dispute exclusive remedy under this war- Settlement before seeking remedies ranty or any implied warranty. through a court action pursuant to the Lexus does not authorize any Magnuson-Moss Warranty Act. You person to create for it any other may also be required to use the obligation or liability in connec- National Center for Dispute tion with this vehicle. Lexus shall Settlement before seeking remedies not be liable for incidental or under the Lemon Laws of your state. consequential damages resulting For the requirements applicable to from breach of this written war- your state, see the appropriate page ranty or any implied warranty. of the Lemon Law Guide located in Any implied warranty of mer- your vehicle. chantability or fitness for a partic- ular purpose is limited to the duration of this written warranty, WARRANTY except in states where this limita- tion is not allowed.
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FEDERAL EMISSION CONTROL WARRANTY
WHAT IS COVERED AND HOW LONG
Emission Defect Warranty Emission Performance Lexus warrants that your vehicle: Warranty • Was designed, built and Some states and localities have estab- equipped to conform at the time lished vehicle inspection and mainte- of sale with applicable federal nance (I/M) programs to encourage emissions standards. proper vehicle maintenance. If an EPA-approved I/M program is in • Is free from defects in materials force in your area, you are eligible and workmanship that may for Emission Performance Warranty cause the vehicle to fail to meet coverage. these standards. Under the terms of the Emission Federal regulations require that this Performance Warranty and federal WARRANTY warranty be in effect for two years or regulations, Lexus will make all nec- 24,000 miles from the vehicle’s in- essary repairs if both of the following service date, whichever occurs first. occur: However, under the terms of the Basic Warranty, Lexus provides coverage • Your vehicle fails to meet appli- of four years or 50,000 miles, which- cable emissions standards as ever occurs first. Specific components determined by an EPA-approved may have longer coverage under the emissions test. terms of the Powertrain Warranty. • This failure results or will result in Additionally, components marked some penalty to you — such as a “8/80” in the parts list on pages fine or denial of the right to use 24–25 have coverage of eight years your vehicle — under local, state or 80,000 miles, whichever occurs or federal law. first. This warranty is in effect for two years or 24,000 miles from the vehicle’s in-service date, whichever occurs first. Additionally, components marked “8/80” in the parts list on pages 24–25 have coverage of eight years or 80,000 miles, whichever occurs first.
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FEDERAL EMISSION CONTROL WARRANTY
WHAT IS NOT COVERED WARRANTY PARTS LIST
These warranty obligations do not Air/Fuel Metering System apply to failures or noncompliance • Air/fuel ratio feedback control caused by: system • The use of replacement parts • Cold-start enrichment system not certified in accordance with • Deceleration control system aftermarket parts certification regulations. • Electronic fuel injection system components • The use of replacement parts not equivalent in quality or design to – Airflow sensor original equipment parts. – Engine control module (8/80) Provisions under the “What Is Not – Throttle body Covered” section of the New Vehicle – Other components Limited Warranty also apply to this warranty. Air Induction System • Intake manifold and intake air surge tank
Air Injection System WARRANTY • Air injection manifold • Air injection pump • Airflow control valves
Catalyst System • Catalytic converter and protector (8/80) • Constricted fuel filler neck • Exhaust manifold • Exhaust pipe (manifold to cata- lyst and/or catalyst to catalyst)
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
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FEDERAL EMISSION CONTROL WARRANTY
Evaporative Control System Other Parts Used in Systems • Charcoal canister Listed • Diaphragm valve • Data link connector (8/80) • Fuel filler cap • Hoses, clamps, fittings, tubing and mounting hardware • Fuel tank • Malfunction indicator light and • Vapor liquid separator bulb (8/80) Exhaust Gas Recirculation • Pulleys, belts and idlers (EGR) System • Sealing gaskets and devices • EGR gas temperature sensor • Sensors, solenoids, switches and
• EGR valve valves WARRANTY • Associated parts
Ignition System • Distributor and internal parts • Ignition coil and ignitor • Ignition wires • Spark plugs*
Positive Crankcase Ventilation (PCV) System • Oil filler cap • PCV valve or orifice
8/80 = Covered for eight years or 80,000 miles, whichever occurs first. *Warranted until first required maintenance under terms of the California Emission Control Warranty.
Your Warranties in Detail 25 2011 Lexus Sedans_10-40f 6/25/10 12:06 AM Page 26
FEDERAL EMISSION CONTROL WARRANTY
MAINTENANCE REPLACEMENT PARTS
You are responsible for performance To ensure optimum performance and of the required maintenance indicated maintain the quality built into your in the Owner’s Manual and this guide. vehicle’s emission control systems, Lexus will not deny a warranty claim Lexus recommends the use of solely because you do not have Genuine Lexus Parts when servicing records to show that you maintained or repairing the systems. your vehicle. However, any failure or Warranty coverage is not dependent noncompliance caused by lack of upon the use of any particular brand maintenance is not covered by this of replacement parts and you may warranty. elect to use non-Genuine Lexus When maintenance and repairs are Parts for maintenance and repairs. paid for by you, these services may However, use of replacement parts be performed by you or by any auto- that are not equivalent in quality to motive service provider you choose. Genuine Lexus Parts may impair the Lexus will not deny a warranty claim effectiveness of the emission control solely because you used a service systems. provider other than a Lexus dealer- If you use replacement parts that have ship for maintenance and repairs. maintenance or replacement sched-
WARRANTY However, any failure or noncompli- ules different from those of Genuine ance caused by improper mainte- Lexus Parts, you must follow the main- nance or repairs is not covered by tenance and replacement schedules this warranty. for the parts you are using. In addition, you should ensure that such parts are warranted by their manufacturers to be equivalent to Genuine Lexus Parts.
26 Your Warranties in Detail 2011 Lexus Sedans_10-40f 6/25/10 12:06 AM Page 27
FEDERAL EMISSION CONTROL WARRANTY
IF YOUR VEHICLE FAILS IF YOU HAVE AN EMISSIONS TEST QUESTIONS
If your vehicle fails an EPA-approved If you have questions or concerns emissions test, you may make a claim about your vehicle’s federal emission under the Emission Performance warranty coverage, please follow the Warranty. To do so, take your vehicle steps described on pages 10–11. In the to an authorized Lexus dealership and case of the Emission Performance present a copy of the emissions test Warranty, you may also request infor- report. Also, take your maintenance mation from or report complaints to: records in case they are needed. U.S. Environmental Protection If your claim qualifies for coverage, Agency the dealership will repair your vehicle Vehicle Programs & Compliance within 30 days (unless a shorter peri- Division (6405J)
od is required by law). If your claim is Attn: Warranty Complaints WARRANTY denied, Lexus will notify you in writing 401 M Street SW of the reason within the same period. Washington, D.C. 20460 If we fail to do so, we will repair your vehicle free of charge. The only Vehicles equipped with a exceptions allowed are when you California Certified Emission request or agree to a delay, or when a Control System that are regis- delay is caused by factors beyond the tered and operated in California control of Lexus or the dealership. or any state that adopts For information on how to obtain California emission warranty service under the Emission Defect provisions are also covered by Warranty, see page 38, “Obtaining the California Emission Control Warranty Service.” Warranty (see page 29). Connecticut, Maine, Maryland, Massachusetts, New Jersey, New Mexico, Oregon, Pennsylvania, Rhode Island, Vermont and Washington are the other states to which the California Emission Control Warranty currently applies.
Your Warranties in Detail 27 2011 Lexus Sedans_10-40f 6/25/10 12:07 AM Page 28
FEDERAL EMISSION CONTROL WARRANTY
DEALER CERTIFICATE
We (the dealership) want you to know used in accordance with the written that at the time your new Lexus vehi- instructions for proper mainte- cle is being delivered: nance and use, Lexus will remedy 1) On the basis of written notification the nonconformity free of charge furnished by Lexus, we have knowl- under the terms of the Emission edge that the vehicle is covered by Performance Warranty. an EPA Certificate of Conformity. 5)If vehicle was used as a company 2)We have visually inspected those car or demonstrator, check box emission control devices or por- and complete the following: tions thereof that are visible without ■ The vehicle with which this state- removing or adjusting any compo- ment is delivered was placed into nents or systems, emissions-related service as a company car or or otherwise. On the basis of this demonstrator prior to delivery. inspection, there are no apparent The Emission Performance deficiencies in the installation of Warranty period commenced on emission control devices by Lexus. the date the vehicle was first (For purposes of this certificate, placed into service, which was “emission control devices” is limited ______
WARRANTY to devices installed on a vehicle for Month Day Year the sole or primary purpose of con- Note: The dealership makes no repre- trolling emissions and which were sentation or warranty that the emission not in general use before 1968.) control system or any part thereof is 3)We have performed all emission without defect or that the system will control system preparations perform properly. The Emission required by Lexus prior to the sale Performance Warranty referred to of the vehicle as set forth in Lexus’ in Paragraph 4 and furnished with current pre-delivery service manual. the vehicle is solely that of the manu- facturer. 4)Except as may be provided in Paragraph 5, if this vehicle fails an This statement is required by section EPA-approved emissions test with- 207 of the Clean Air Act (42 U.S.C. in three months or 4,000 miles 7541) and the EPA regulations issued (whichever comes first) of delivery thereunder. to the ultimate purchaser, and the ______vehicle has been maintained and Dealership name
28 Your Warranties in Detail 2011 Lexus Sedans_10-40f 6/25/10 12:07 AM Page 29
CALIFORNIA EMISSION CONTROL WARRANTY
YOUR WARRANTY RIGHTS AND OBLIGATIONS
The California Air Resources Board Vehicles equipped with a (CARB) and Lexus are pleased to California Certified Emission explain the emission control system Control System that are regis- warranty for your 2011 vehicle. In tered and operated in California California, new motor vehicles must or any state that adopts be designed, built and equipped to California emission warranty meet the state’s stringent anti-smog provisions are covered by this standards. CARB regulations require warranty. Connecticut, Maine, that Lexus must warrant the emission Maryland, Massachusetts, New control system on your vehicle for the Jersey, New Mexico, Oregon, time periods indicated on the next Pennsylvania, Rhode Island, page, provided there has been no WARRANTY Vermont and Washington are the abuse, neglect or improper mainte- other states to which this warran- nance of your vehicle. ty currently applies. Vehicles cov- ered by this warranty are also Your emission control system may covered by the Federal Emission include parts such as the fuel injection Control Warranty (see page 23). system, ignition system, catalytic con- verter and engine computer. Also included may be hoses, belts, connec- tors and other emissions-related assemblies. Where a warrantable condition exists, Lexus will repair your vehicle at no cost to you, including diagnosis, parts and labor.
Your Warranties in Detail 29 2011 Lexus Sedans_10-40f 6/25/10 12:07 AM Page 30
CALIFORNIA EMISSION CONTROL WARRANTY
MANUFACTURER’S OWNER’S WARRANTY WARRANTY COVERAGE RESPONSIBILITIES
1) For three years or 50,000 miles, You are responsible for performance whichever occurs first: of the required maintenance indicated • If your vehicle fails a smog-check in the Owner’s Manual and this guide. test, all necessary repairs and Lexus recommends that you retain all adjustments will be made by receipts covering maintenance on Lexus to ensure that your vehicle your vehicle, but Lexus cannot deny passes the test. This is your warranty coverage solely for the lack Emission Control System of receipts or your failure to ensure PERFORMANCE WARRANTY. the performance of all scheduled maintenance. • If an emissions-related part listed on pages 24–25 is defective, the You are responsible for presenting part will be repaired or replaced your vehicle to a Lexus dealership as by Lexus. This is your SHORT- soon as a problem exists. The warran- TERM Emission Control System ty repairs should be completed in a DEFECT WARRANTY. reasonable amount of time, not to Note: Under the terms of the exceed 30 days. Basic Warranty, Lexus provides You should also be aware that Lexus coverage of four years or may deny you warranty coverage if
WARRANTY 50,000 miles, whichever occurs your vehicle or a part has failed due first. Specific components may to abuse, neglect, improper mainte- have longer coverage under nance or unapproved modifications. the terms of the Powertrain If you have any questions regarding Warranty. your warranty rights and responsibili- 2)For seven years or 70,000 miles, ties, you should contact the Lexus whichever occurs first: Customer Satisfaction Department at • If an emissions-related part listed (800)255-3987 or the California on pages 31–32 is defective, the Air Resources Board, Mobile Source part will be repaired or replaced Control Division, at 9528 Telstar by Lexus. This is your LONG- Avenue, P.O. Box 8001, El Monte, TERM Emission Control System CA 91734-8001. DEFECT WARRANTY.
30 Your Warranties in Detail 2011 Lexus Sedans_10-40f 6/25/10 12:07 AM Page 31
CALIFORNIA EMISSION CONTROL WARRANTY
PARTS LIST: LONG-TERM EMISSION DEFECT WHAT IS NOT COVERED WARRANTY
These warranty obligations do not The parts listed here are covered for apply to failures or noncompliance seven years or 70,000 miles from the caused by: vehicle’s in-service date, whichever • The use of replacement parts occurs first. not certified in accordance with Air/Fuel Metering System aftermarket parts certification • Air/fuel ratio sensor on GS 460, regulations. LS 460 • The use of replacement parts not • Engine control computer equivalent in quality or design to (engine control module) original equipment parts. • Fuel pressure sensor on Provisions under the “What Is Not
GS 460, LS 460 WARRANTY Covered” section of the New Vehicle Limited Warranty also apply to this • Fuel pump on GS 350 warranty. • Throttle body
Air Induction System • Intake manifold and intake air surge tank
Catalyst System • Exhaust front pipe (including catalytic converter) • Exhaust manifold (including manifold converter) • Exhaust manifold gasket on GS 460, LS 460
Your Warranties in Detail 31 2011 Lexus Sedans_10-40f 6/25/10 12:07 AM Page 32
CALIFORNIA EMISSION CONTROL WARRANTY
MAINTENANCE
Evaporative Control System You are responsible for performance • Charcoal canister on ES 350, of the required maintenance indicated LS 460 in the Owner’s Manual and this guide. • Fuel tank Lexus will not deny a warranty claim solely because you do not have Ignition System records to show that you maintained • Knock sensor on ES 350, your vehicle. However, any failure or GS 460, LS 460 noncompliance caused by lack of maintenance is not covered by this Other Parts Used in warranty. Above Systems When maintenance and repairs are • Transmission solenoid on paid for by you, these services may ES 350, GS 460 be performed by you or by any auto- motive service provider you choose. Lexus will not deny a warranty claim solely because you used a service provider other than a Lexus dealer- ship for maintenance and repairs.
WARRANTY However, any failure or noncompli- ance caused by improper mainte- nance or repairs is not covered by this warranty.
32 Your Warranties in Detail 2011 Lexus Sedans_10-40f 6/25/10 12:08 AM Page 33
CALIFORNIA EMISSION CONTROL WARRANTY
IF YOUR VEHICLE FAILS REPLACEMENT PARTS A SMOG-CHECK TEST
To ensure optimum performance If your vehicle fails a smog-check test, and maintain the quality built into you may make a claim under the your vehicle’s emission control sys- Emission Performance Warranty. To tems, Lexus recommends the use of do so, take your vehicle to an autho- Genuine Lexus Parts when servicing rized Lexus dealership and present or repairing the systems. a copy of the smog-check test report. Warranty coverage is not dependent Also, take your maintenance records upon the use of any particular brand in case they are needed. of replacement parts and you may If your claim qualifies for coverage, elect to use non-Genuine Lexus the dealership will repair your vehicle Parts for maintenance and repairs. within 30 days (unless a shorter peri-
However, use of replacement parts od is required by law). If your claim is WARRANTY that are not equivalent in quality to denied, Lexus will notify you in writing Genuine Lexus Parts may impair the of the reason within the same period. effectiveness of the emission control If we fail to do so, we will repair your systems. vehicle free of charge. The only If you use replacement parts that have exceptions allowed are when you maintenance or replacement sched- request or agree to a delay, or when ules different from those of Genuine a delay is caused by factors beyond Lexus Parts, you must follow the main- the control of Lexus or the dealership. tenance and replacement schedules For information on how to obtain for the parts you are using. In addition, service under the Emission Defect you should ensure that such parts are Warranty, see page 38, “Obtaining warranted by their manufacturers to Warranty Service.” be equivalent to Genuine Lexus Parts.
Your Warranties in Detail 33 2011 Lexus Sedans_10-40f 6/25/10 12:08 AM Page 34
CALIFORNIA EMISSION CONTROL WARRANTY
IF YOU HAVE REPAIR DELAYS QUESTIONS
If a Lexus dealership is unable to If you have questions or concerns complete repairs on your vehicle about your vehicle’s California emis- within 30 days, you may have the sion warranty coverage, please follow repairs made under Lexus’ provisions the steps described on pages 10–11. for emergency warranty repairs. See You may also request information page 38 for details. from or report complaints to: California Air Resources Board Mobile Source Control Division P.O. Box 8001 El Monte, CA 91734-8001 (800)242-4450 WARRANTY
34 Your Warranties in Detail 2011 Lexus Sedans_10-40f 6/25/10 12:08 AM Page 35
TIRE LIMITED WARRANTY
OBTAINING ORIGINAL EQUIPMENT WARRANTY SERVICE TIRE MANUFACTURERS
The tires that come as original equip- Bridgestone/Firestone ment on your vehicle are warranted 535 Marriott Drive by their manufacturer and not Lexus. Nashville, TN 37214 Please refer to the tire warranty state- Bridgestone: (800)847-3272 ment included with the owner infor- Firestone: (800)356-4644 mation in your vehicle. Dunlop Tires To obtain warranty service for a tire, 1144 East Market Street take the tire to an authorized dealer Akron, OH 44316 of the tire manufacturer. (Refer to (800)321-2136 your local phone directory for dealer locations.) Your Lexus dealer may Michelin North America
also be able to assist you in obtaining One Park Way South WARRANTY warranty service from the manufac- P.O. Box 19001 turer. Greenville, SC 29602 For additional warranty information (800)847-3435 or service assistance, contact the tire manufacturer directly. Yokohama Tire Corporation 601 South Acacia Avenue Fullerton, CA 92831 (800)722-9888
Your Warranties in Detail 35 2011 Lexus Sedans_10-40f 6/25/10 12:08 AM Page 36
OPERATION AND MAINTENANCE
GENERAL WHERE TO GO INFORMATION FOR MAINTENANCE
You are responsible for ensuring that You may have maintenance per- your Lexus is operated and main- formed on your vehicle by any quali- tained according to the instructions fied person or facility. However, Lexus in the Owner’s Manual and the recommends having maintenance “Maintenance Information” section performed by an authorized Lexus of this guide. dealership. You should keep detailed records of Lexus dealership technicians are spe- vehicle maintenance, since under cially trained to maintain and repair some circumstances they may be Lexus vehicles. They stay current on required for warranty coverage. the latest service information through These records should include date of Lexus technical bulletins, service pub- service, mileage at time of service lications and training courses. Many and a description of service per- are also certified through the Lexus formed and/or parts installed. For Commitment to Perfection Certifica- your convenience, maintenance logs tion Program, which requires special- are included in the “Maintenance ized, state-of-the-art training as well Information” section of this guide. If as rigorous exams through both you sell your vehicle, you should give Lexus and the National Institute for
WARRANTY your maintenance records to the new Automotive Service Excellence. owner. You can be confident you’re getting Lexus will not deny a warranty claim the best possible service for your solely because you do not have vehicle when you take it to a Lexus records to show that you maintained dealership. Plus, a Lexus dealership your vehicle. However, damage or will always use Genuine Lexus Parts failures caused by lack of proper designed specifically for your vehicle. maintenance are not covered under warranty.
36 Your Responsibilities 2011 Lexus Sedans_10-40f 6/25/10 12:09 AM Page 37
OPERATION AND MAINTENANCE
REPLACEMENT PARTS
Warranty coverage is not dependent upon the use of any particular brand of replacement parts. However, Lexus recommends using only Genuine Lexus Parts when you need to replace a part on your vehicle. Like all Lexus products, Genuine Lexus Parts are built to the highest standards of quali- ty, durability and performance. They are also designed to fit your vehicle’s exact specifications.
Your Lexus dealership maintains an WARRANTY extensive inventory of Genuine Lexus Parts to meet your vehicle service needs. And because it is linked elec- tronically to Lexus Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Lexus Parts are covered by their own warranty (see your dealer for details) or the remainder of any applicable New Vehicle Limited Warranty, whichever is longer. Non- Genuine Lexus Parts, or any damage or failures resulting from their use, are not covered by any Lexus war- ranty.
Your Responsibilities 37 2011 Lexus Sedans_10-40f 6/30/10 1:12 PM Page 38
OBTAINING WARRANTY SERVICE
BY GEOGRAPHIC REGION EMERGENCY REPAIRS
In the United States, U.S. Territories and Canada Lexus recommends having maintenance and repairs for To obtain warranty service in the your vehicle performed by an United States, U.S. territories or authorized Lexus dealership. Canada, take your vehicle to an To locate your nearest author- authorized Lexus dealership. If your ized Lexus dealership, log on vehicle cannot be driven, contact your to www.lexus.com or contact nearest Lexus dealership for towing Lexus Customer Satisfaction assistance. You do not have to pay for at (800)255-3987. towing to the nearest Lexus dealer- ship if your vehicle is inoperable due Maintenance and repairs not to failure of a warranted part. performed by an authorized Lexus dealership should be per- Outside the United States, formed by a qualified technician U.S. Territories and Canada following procedures in Lexus service and repair publications. If you are using your vehicle outside the United States, U.S. territories and Canada and need warranty service, If your vehicle is inoperable or unsafe
WARRANTY contact a local Lexus dealership. to drive and there is no Lexus dealer- Please note, however, that your vehi- ship reasonably available to make cle may not be repaired free of repairs, you may perform the repairs charge because the local Lexus dis- yourself or have them performed by tributor may have no obligation to another automotive service provider. provide warranty service for your Lexus will reimburse you for any of vehicle, and/or your vehicle may not the repairs that are covered by war- comply with local regulatory or envi- ranty. To receive reimbursement, ronmental requirements. present to an authorized Lexus deal- ership your paid repair invoices and any parts that were removed from the vehicle. You will be reimbursed for
38 Your Responsibilities 2011 Lexus Sedans_10-40f 6/25/10 12:09 AM Page 39
OBTAINING WARRANTY SERVICE
warranted parts at the manufacturer’s suggested retail price and warranted labor at a geographically appropriate hourly rate multiplied by Lexus’ rec- ommended time allowance for the repair. If your vehicle requires emergency repair, Lexus assumes no liability for subsequent failures caused by improper repairs or the use of non- Genuine Lexus Parts unless you have
the vehicle properly repaired in a WARRANTY timely manner. To ensure that warran- ty coverage remains intact, have your vehicle inspected by an authorized Lexus dealership as soon as possible after an emergency repair.
Your Responsibilities 39 2011 Lexus Sedans_10-40f 6/25/10 12:09 AM Page 40
OBTAINING WARRANTY SERVICE
NOTES WARRANTY
40 Your Responsibilities 2011 Lexus Sedans_41-47d 6/25/10 12:10 AM Page 41
THE IMPORTANCE OF SCHEDULED MAINTENANCE
Regular maintenance is essential maintenance such as fluid checks and to obtaining the highest level of per- visual inspections. These procedures formance, safety and reliability from are listed on pages 44–45 of this your Lexus. It can also enhance your booklet and described in detail in vehicle’s resale value. This section the “Maintenance” section of the of the Warranty and Services Guide Owner’s Manual. is designed to help you make sure With proper maintenance and care, your vehicle receives proper and your vehicle will last longer and deliv- timely maintenance. It includes er more dependable, economical factory-recommended maintenance performance. Follow this booklet’s guidelines as well as logs in which to recommendations and you’ll enjoy document your vehicle’s maintenance maximum reliability and peace of history. mind from your Lexus for many years In addition to scheduled maintenance, to come. your Lexus requires ongoing general MAINTENANCE
Introduction 41 2011 Lexus Sedans_41-47d 6/25/10 12:11 AM Page 42
MAINTENANCE AND LEXUS WARRANTY COVERAGE
Maintaining your vehicle according to provider other than a Lexus dealer- the recommendations in this booklet ship for maintenance and repairs. is required to ensure that your war- However, damage or failures caused ranty coverage remains intact. You by improper maintenance or repairs should keep detailed records of vehi- are not covered under warranty. cle maintenance, including date of Your dealer may recommend more service, mileage at time of service frequent maintenance intervals or and a description of service and/or more maintenance services than parts installation performed. The those listed in the scheduled mainte- maintenance logs in this booklet are a nance log. These additional services good place to record this information. are not required to maintain your war- If you sell your vehicle, be sure to give ranty coverage. Ask your dealer for your maintenance records to the new an explanation of any recommended owner. maintenance not included in the Lexus will not deny a warranty claim scheduled maintenance log. solely because you do not have records to show that you maintained For a complete description of your vehicle. However, damage or Lexus warranty coverages, see failures caused by lack of proper pages 17–34 of this booklet. maintenance are not covered under warranty. Maintenance and repair services may be performed by you or by any auto- motive service provider you choose. Lexus will not deny a warranty claim solely because you used a service MAINTENANCE
42 Introduction 2011 Lexus Sedans_41-47d 6/25/10 12:11 AM Page 43
LEXUS DEALERSHIP SERVICE
To ensure that your vehicle receives any Lexus dealership in the U.S. — a first-quality service and factory- great convenience if you relocate or authorized parts, Lexus recommends need to have your vehicle serviced having maintenance performed by while traveling. an authorized Lexus dealership. To You can be confident you’re getting locate your nearest authorized Lexus the best possible service for your dealership, log on to www.lexus.com vehicle when you take it to a Lexus or contact Lexus Customer Satisfac- dealership. Don’t trust your invest- tion at (800)255-3987. ment to anything less than a team of Lexus dealership technicians are Lexus specialists. experts in the maintenance and repair of Lexus vehicles. They stay current Maintenance and repairs not on the latest service information performed by an authorized through Lexus technical bulletins, Lexus dealership should be per- service publications and training formed by a qualified technician courses. Many are also certified following procedures in Lexus through the Lexus Commitment to service and repair publications. Perfection Certification Program, which requires specialized, state-of- the-art training as well as rigorous exams through both Lexus and the National Institute for Automotive Service Excellence. Additionally, when you have your vehicle serviced at a Lexus dealer- MAINTENANCE ship, your service information is recorded in the Lexus National Service History database. This is the first database of its kind in the auto- motive industry. It can be accessed by
Introduction 43 2011 Lexus Sedans_41-47d 6/25/10 12:11 AM Page 44
GENERAL MAINTENANCE AND REGULAR USE
In addition to scheduled maintenance, When Cleaning the Interior your Lexus requires ongoing general • Remove dirt and dust with a maintenance such as fluid checks and vacuum cleaner. Wipe dirty sur- visual inspections. The recommended faces with a soft cloth dampened guidelines for inspections are listed with warm water. below. Please refer to the “Mainte- • When cleaning carpet or cloth nance” section of the Owner’s Manual interior, remove dirt and dust for a detailed description of inspec- with a vacuum cleaner. Apply tion procedures. a foaming-type carpet cleaner with a sponge or brush, allowing Every 30 Days cleaner to work for a few min- At least once every 30 days, perform utes to loosen dirt. Continue by these inspections: rubbing carpet or cloth interior • Check engine oil level using in a circular motion. Wipe off any the dipstick excess cleaner with a clean cloth. • Visually check engine coolant If any dirt remains, repeat process. level on the see-through Best results are obtained by reservoir keeping carpet and cloth interior as dry as possible. • Visually check brake fluid level on the see-through reservoir • When cleaning leather interior, remove dirt and dust with a • Visually check power steering vacuum cleaner. Using a sponge, fluid level on the see-through apply a small amount of neutral reservoir (ES) wool detergent mixed in water, • Visually check condition of rubbing in a circular motion. battery Wipe off any excess detergent • Check level of windshield and let leather dry in an open-air washer fluid location. • Check tire pressure • Check tires for damage and wear MAINTENANCE
44 Introduction 2011 Lexus Sedans_41-47d 6/25/10 12:11 AM Page 45
GENERAL MAINTENANCE AND REGULAR USE
When Cleaning the Exterior • Working from top to bottom, apply lots of low-pressure water to the body, wheel wells and underside of vehicle to remove dirt and dust. Wash the vehicle body using a soft sponge or cotton cloth with mild car-wash soap. Rinse off with water. • If water does not bead on a clean vehicle surface, apply car wax using a soft cotton cloth when the body of the vehicle is cool.
When Cleaning the Wheels • Wait for hot wheels to cool before getting wheels wet. • Using a soft sponge or cotton cloth, apply same mild car-wash soap as used for the vehicle body. Quickly rinse off with water. Using a soft cotton cloth, apply same car wax as used for
the vehicle body. MAINTENANCE
Introduction 45 2011 Lexus Sedans_41-47d 6/25/10 12:12 AM Page 46
SCHEDULED MAINTENANCE LOG
Determining Your Complimentary First Maintenance Interval: Scheduled Maintenance Months vs. Mileage Service: 30 Days or Lexus recommends obtaining sched- 1,000 Miles uled maintenance for your vehicle Lexus provides your first scheduled every six months or 5,000 miles, maintenance service at no charge. whichever occurs first. The service is performed at 30 days For example: or 1,000 miles, whichever occurs first, and includes the items listed in the • If at six months you have driven chart on the next page. To obtain this less than 5,000 miles, you complimentary service, contact your should obtain maintenance at six Lexus dealership. months; don’t wait until 5,000 miles. Complimentary Second • If you drive 5,000 miles in less Scheduled Maintenance than six months, you should Service: Six Months or obtain maintenance at 5,000 5,000 Miles miles; don’t wait until six months. Lexus also provides your second Be sure to keep an eye on your scheduled maintenance service at no mileage so that you obtain mainte- charge. The service is performed at nance when recommended. If you are six months or 5,000 miles, whichever a low-mileage driver, mark your cal- occurs first, and includes the items endar to remind yourself to obtain listed in the chart on page 48. To maintenance every six months. obtain this complimentary service, contact your Lexus dealership. MAINTENANCE
46 Scheduled Maintenance Log 2011 Lexus Sedans_41-47d 6/25/10 12:12 AM Page 47
SCHEDULED MAINTENANCE LOG
30 Days or 1,000 Miles What are Lexus Personalized Complimentary First Settings? Scheduled Maintenance Service Your vehicle includes a variety of ❏ Inspect body/chassis electronic features that can be pro- ❏ Check for fluid leaks grammed to your preferences. For example, doors can be programmed ❏ Check installation of driver’s floor mat to remain locked when you shift into ❏ Road-test vehicle “Park.” (For more information, see the ❏ Program Lexus Personalized Settings, if requested “Customizable Features” section of the Specifications chapter in your Owner’s Manual.) Programming of these features is performed once at no charge, provided you obtain the service at the 30-day/1,000-mile scheduled maintenance service. Programming of your Lexus Personal- ized Settings requires special equip- ment and may be performed only by an authorized Lexus dealership.
Date: ______Mileage: ______MAINTENANCE Notes:
Scheduled Maintenance Log 47 2011 Lexus Sedans_48-80h 6/25/10 12:13 AM Page 48
SCHEDULED MAINTENANCE LOG
6 Months or 5,000 Miles1 12 Months or 10,000 Miles ❏ Replace engine oil and oil filter; reset ❏ Replace engine oil and oil filter; reset reminder light reminder light ❏ Rotate tires2 ❏ Rotate tires2 ❏ Visually inspect brake pads, calipers and rotors ❏ Measure thickness of brake pads and rotors ❏ Check installation of driver’s floor mat (LS 460 with Sport Package) ❏ ❏ Road-test vehicle Replace air conditioner filter (LS) ❏ Replace Smart Key battery Additional Maintenance Required ❏ Visually inspect brake pads, calipers and rotors If You Drive Primarily Under the ❏ Check installation of driver’s floor mat Following Conditions ❏ Road-test vehicle Driving on dirt roads or dusty roads: Additional Maintenance Required ❏ Inspect axle shaft boots If You Drive Primarily Under the ❏ Inspect ball joints and dust covers Following Conditions ❏ Inspect engine air filter ❏ Inspect steering linkage and boots Driving on dirt roads or dusty roads: ❏ ❏ Tighten nuts and bolts on chassis Inspect axle shaft boots ❏ Inspect ball joints and dust covers Driving while towing: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis (ES) ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis
Driving while towing: ❏ Tighten nuts and bolts on chassis (ES)
Date: ______Mileage: ______Date: ______Mileage: ______Notes: Notes:
1 MAINTENANCE This service is complimentary when performed by an authorized Lexus dealership. 2Applies to models with same size front and rear tires and wheels.
48 Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:13 AM Page 49
SCHEDULED MAINTENANCE LOG
18 Months or 15,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires2 ❏ Clean air conditioner filter (ES, GS) ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle ❏ Inspect the following: ___Axle shaft boots ___Front differential oil (GS 350 AWD, ___Ball joints and dust covers LS 460 AWD) ___Body ___Rack and pinion assembly ___Brake lines and hoses ___Rear differential oil (GS, LS) ___Engine coolant (see page 69) ___Steering linkage and boots ___Exhaust pipes and mountings
Additional Maintenance Required If You Drive Primarily Under the Following Conditions
Driving on dirt roads or dusty roads: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis
Driving while towing: ❏ Tighten nuts and bolts on chassis (ES) MAINTENANCE
Date: ______Mileage: ______Notes:
Scheduled Maintenance Log 49 2011 Lexus Sedans_48-80h 6/25/10 12:14 AM Page 50
SCHEDULED MAINTENANCE LOG
24 Months or 20,000 Miles 30 Months or 25,000 Miles ❏ Replace engine oil and oil filter; reset ❏ Replace engine oil and oil filter; reset reminder light reminder light ❏ Rotate tires1 ❏ Rotate tires1 ❏ Measure thickness of brake pads and rotors ❏ Visually inspect brake pads, calipers and rotors (LS 460 with Sport Package) ❏ Check installation of driver’s floor mat ❏ Replace air conditioner filter (LS) ❏ Road-test vehicle ❏ Replace Smart Key battery ❏ Visually inspect brake pads, calipers and rotors Additional Maintenance Required If You Drive Primarily Under the ❏ Check installation of driver’s floor mat Following Conditions ❏ Road-test vehicle Driving on dirt roads or dusty roads: Additional Maintenance Required ❏ Inspect axle shaft boots If You Drive Primarily Under the Following Conditions ❏ Inspect ball joints and dust covers ❏ Inspect engine air filter Driving on dirt roads or dusty roads: ❏ Inspect steering linkage and boots ❏ Inspect axle shaft boots ❏ Tighten nuts and bolts on chassis ❏ Inspect ball joints and dust covers Driving while towing: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis (ES) ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis
Driving while towing: ❏ Tighten nuts and bolts on chassis (ES)
Date: ______Mileage: ______Date: ______Mileage: ______Notes: Notes: MAINTENANCE 1Applies to models with same size front and rear tires and wheels.
50 Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:14 AM Page 51
SCHEDULED MAINTENANCE LOG
36 Months or 30,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires1 ❏ Measure thickness of brake pads and runout of brake rotors ❏ Replace air conditioner filter ❏ Replace brake fluid ❏ Replace engine air filter ❏ Replace Smart Key battery ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle ❏ Inspect the following: ___Axle shaft boots ___Fuel tank cap gasket ___Ball joints and dust covers ___Rack and pinion assembly ___Body ___Rear differential oil (GS, LS) ___Brake lines and hoses ___Steering linkage and boots ___Engine coolant (see page 69) ___Transfer case for signs of leakage ___Exhaust pipes and mountings (GS 350 AWD, LS 460 AWD) ___Front differential oil (GS 350 AWD, LS 460 AWD) ___Transmission for signs of leakage ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses
Additional Maintenance Required If You Drive Primarily Under the Following Conditions
Driving on dirt roads or dusty roads: ❏ Tighten nuts and bolts on chassis
Driving while towing: ❏ Tighten nuts and bolts on chassis (ES) MAINTENANCE
Date: ______Mileage: ______Notes:
Scheduled Maintenance Log 51 2011 Lexus Sedans_48-80h 6/25/10 12:14 AM Page 52
SCHEDULED MAINTENANCE LOG
42 Months or 35,000 Miles 48 Months or 40,000 Miles ❏ Replace engine oil and oil filter; reset ❏ Replace engine oil and oil filter; reset reminder light reminder light ❏ Rotate tires1 ❏ Rotate tires1 ❏ Visually inspect brake pads, calipers and rotors ❏ Measure thickness of brake pads and rotors ❏ Check installation of driver’s floor mat (LS 460 with Sport Package) ❏ ❏ Road-test vehicle Replace air conditioner filter (LS) ❏ Replace Smart Key battery Additional Maintenance Required ❏ Visually inspect brake pads, calipers and rotors If You Drive Primarily Under the ❏ Check installation of driver’s floor mat Following Conditions ❏ Road-test vehicle Driving on dirt roads or dusty roads: Additional Maintenance Required ❏ Inspect axle shaft boots If You Drive Primarily Under the ❏ Inspect ball joints and dust covers Following Conditions ❏ Inspect engine air filter ❏ Inspect steering linkage and boots Driving on dirt roads or dusty roads: ❏ ❏ Tighten nuts and bolts on chassis Inspect axle shaft boots ❏ Inspect ball joints and dust covers Driving while towing: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis (ES) ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis
Driving while towing: ❏ Tighten nuts and bolts on chassis (ES)
Date: ______Mileage: ______Date: ______Mileage: ______Notes: Notes: MAINTENANCE 1Applies to models with same size front and rear tires and wheels.
52 Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:14 AM Page 53
SCHEDULED MAINTENANCE LOG
54 Months or 45,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires1 ❏ Clean air conditioner filter (ES, GS) ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle ❏ Inspect the following: ___Axle shaft boots ___Front differential oil (GS 350 AWD, ___Ball joints and dust covers LS 460 AWD) ___Body ___Rack and pinion assembly ___Brake lines and hoses ___Rear differential oil (GS, LS) ___Engine coolant (see page 69) ___Steering linkage and boots ___Exhaust pipes and mountings
Additional Maintenance Required If You Drive Primarily Under the Following Conditions
Driving on dirt roads or dusty roads: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis
Driving while towing: ❏ Tighten nuts and bolts on chassis (ES) MAINTENANCE
Date: ______Mileage: ______Notes:
Scheduled Maintenance Log 53 2011 Lexus Sedans_48-80h 6/25/10 12:14 AM Page 54
SCHEDULED MAINTENANCE LOG
60 Months or 50,000 Miles 66 Months or 55,000 Miles ❏ Replace engine oil and oil filter; reset ❏ Replace engine oil and oil filter; reset reminder light reminder light ❏ Rotate tires1 ❏ Rotate tires1 ❏ Measure thickness of brake pads and rotors ❏ Visually inspect brake pads, calipers and rotors (LS 460 with Sport Package) ❏ Check installation of driver’s floor mat ❏ Replace air conditioner filter (LS) ❏ Road-test vehicle ❏ Replace Smart Key battery ❏ Visually inspect brake pads, calipers and rotors Additional Maintenance Required If You Drive Primarily Under the ❏ Check installation of driver’s floor mat Following Conditions ❏ Road-test vehicle Driving on dirt roads or dusty roads: Additional Maintenance Required ❏ Inspect axle shaft boots If You Drive Primarily Under the Following Conditions ❏ Inspect ball joints and dust covers ❏ Inspect engine air filter Driving on dirt roads or dusty roads: ❏ Inspect steering linkage and boots ❏ Inspect axle shaft boots ❏ Tighten nuts and bolts on chassis ❏ Inspect ball joints and dust covers Driving while towing: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis (ES) ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis
Driving while towing: ❏ Tighten nuts and bolts on chassis (ES)
Date: ______Mileage: ______Date: ______Mileage: ______Notes: Notes: MAINTENANCE 1Applies to models with same size front and rear tires and wheels.
54 Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:15 AM Page 55
SCHEDULED MAINTENANCE LOG
72 Months or 60,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace Smart Key battery ❏ Rotate tires1 ❏ Replace spark plugs (GS, LS)2 ❏ Measure thickness of brake pads and runout of ❏ Visually inspect brake pads, calipers brake rotors and rotors ❏ Replace air conditioner filter ❏ Check installation of driver’s floor mat ❏ Replace brake fluid ❏ Road-test vehicle ❏ Replace engine air filter ❏ Inspect the following: ___Axle shaft boots ___Fuel tank cap gasket ___Ball joints and dust covers ___Rack and pinion assembly ___Body ___Rear differential oil (GS, LS) ___Brake lines and hoses ___Steering linkage and boots ___Drive belt ___Transfer case for signs of leakage ___Engine coolant (see page 69) (GS 350 AWD, LS 460 AWD) ___Exhaust pipes and mountings ___Transmission for signs of leakage ___Front differential oil (GS 350 AWD, LS 460 AWD) ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses
Additional Maintenance Required If You Drive Primarily Under the Following Conditions
Driving on dirt roads or dusty roads: ❏ Tighten nuts and bolts on chassis
Driving while towing: ❏ Replace transmission fluid (ES only; use type ATFWS or equivalent) ❏ Tighten nuts and bolts on chassis (ES) MAINTENANCE
Date: ______Mileage: ______Notes:
2Required under the terms of the Emission Control Warranty.
Scheduled Maintenance Log 55 2011 Lexus Sedans_48-80h 6/25/10 12:15 AM Page 56
SCHEDULED MAINTENANCE LOG
78 Months or 65,000 Miles 84 Months or 70,000 Miles ❏ Replace engine oil and oil filter; reset ❏ Replace engine oil and oil filter; reset reminder light reminder light ❏ Rotate tires1 ❏ Rotate tires1 ❏ Visually inspect brake pads, calipers and rotors ❏ Measure thickness of brake pads and rotors ❏ Check installation of driver’s floor mat (LS 460 with Sport Package) ❏ ❏ Road-test vehicle Replace air conditioner filter (LS) ❏ Replace Smart Key battery Additional Maintenance Required ❏ Visually inspect brake pads, calipers and rotors If You Drive Primarily Under the ❏ Check installation of driver’s floor mat Following Conditions ❏ Road-test vehicle Driving on dirt roads or dusty roads: Additional Maintenance Required ❏ Inspect axle shaft boots If You Drive Primarily Under the ❏ Inspect ball joints and dust covers Following Conditions ❏ Inspect engine air filter ❏ Inspect steering linkage and boots Driving on dirt roads or dusty roads: ❏ ❏ Tighten nuts and bolts on chassis Inspect axle shaft boots ❏ Inspect ball joints and dust covers Driving while towing: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis (ES) ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis
Driving while towing: ❏ Tighten nuts and bolts on chassis (ES)
Date: ______Mileage: ______Date: ______Mileage: ______Notes: Notes: MAINTENANCE 1Applies to models with same size front and rear tires and wheels.
56 Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:15 AM Page 57
SCHEDULED MAINTENANCE LOG
90 Months or 75,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires1 ❏ Clean air conditioner filter (ES, GS) ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle ❏ Inspect the following: ___Axle shaft boots ___Exhaust pipes and mountings ___Ball joints and dust covers ___Front differential oil (GS 350 AWD, ___Body LS 460 AWD) ___Brake lines and hoses ___Rack and pinion assembly ___Drive belt ___Rear differential oil (GS, LS) ___Engine coolant (see page 69) ___Steering linkage and boots
Additional Maintenance Required If You Drive Primarily Under the Following Conditions
Driving on dirt roads or dusty roads: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis
Driving while towing: ❏ Tighten nuts and bolts on chassis (ES) MAINTENANCE
Date: ______Mileage: ______Notes:
Scheduled Maintenance Log 57 2011 Lexus Sedans_48-80h 6/25/10 12:16 AM Page 58
SCHEDULED MAINTENANCE LOG
96 Months or 80,000 Miles 102 Months or 85,000 Miles ❏ Replace engine oil and oil filter; reset ❏ Replace engine oil and oil filter; reset reminder light reminder light ❏ Rotate tires1 ❏ Rotate tires1 ❏ Measure thickness of brake pads and rotors ❏ Visually inspect brake pads, calipers and rotors (LS 460 with Sport Package) ❏ Check installation of driver’s floor mat ❏ Replace air conditioner filter (LS) ❏ Road-test vehicle ❏ Replace Smart Key battery ❏ Visually inspect brake pads, calipers and rotors Additional Maintenance Required If You Drive Primarily Under the ❏ Check installation of driver’s floor mat Following Conditions ❏ Road-test vehicle Driving on dirt roads or dusty roads: Additional Maintenance Required ❏ Inspect axle shaft boots If You Drive Primarily Under the Following Conditions ❏ Inspect ball joints and dust covers ❏ Inspect engine air filter Driving on dirt roads or dusty roads: ❏ Inspect steering linkage and boots ❏ Inspect axle shaft boots ❏ Tighten nuts and bolts on chassis ❏ Inspect ball joints and dust covers Driving while towing: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis (ES) ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis
Driving while towing: ❏ Tighten nuts and bolts on chassis (ES)
Date: ______Mileage: ______Date: ______Mileage: ______Notes: Notes: MAINTENANCE 1Applies to models with same size front and rear tires and wheels.
58 Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:16 AM Page 59
SCHEDULED MAINTENANCE LOG
108 Months or 90,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace Smart Key battery ❏ Rotate tires1 ❏ Visually inspect brake pads, calipers ❏ Measure thickness of brake pads and runout of and rotors brake rotors ❏ Check installation of driver’s floor mat ❏ Replace air conditioner filter ❏ Road-test vehicle ❏ Replace brake fluid ❏ Replace engine air filter ❏ Inspect the following: ___Axle shaft boots ___Fuel tank cap gasket ___Ball joints and dust covers ___Rack and pinion assembly ___Body ___Rear differential oil (GS, LS) ___Brake lines and hoses ___Steering linkage and boots ___Drive belt ___Transfer case for signs of leakage ___Engine coolant (see page 69) (GS 350 AWD, LS 460 AWD) ___Exhaust pipes and mountings ___Transmission for signs of leakage ___Front differential oil (GS 350 AWD, LS 460 AWD) ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses
Additional Maintenance Required If You Drive Primarily Under the Following Conditions
Driving on dirt roads or dusty roads: ❏ Tighten nuts and bolts on chassis
Driving while towing: ❏ Tighten nuts and bolts on chassis (ES) MAINTENANCE
Date: ______Mileage: ______Notes:
Scheduled Maintenance Log 59 2011 Lexus Sedans_48-80h 6/25/10 12:16 AM Page 60
SCHEDULED MAINTENANCE LOG
114 Months or 95,000 Miles 120 Months or 100,000 Miles ❏ Replace engine oil and oil filter; reset ❏ Replace engine oil and oil filter; reset reminder light reminder light ❏ Rotate tires1 ❏ Rotate tires1 ❏ Visually inspect brake pads, calipers and rotors ❏ Measure thickness of brake pads and rotors ❏ Check installation of driver’s floor mat (LS 460 with Sport Package) ❏ ❏ Road-test vehicle Replace air conditioner filter (LS) ❏ Replace engine coolant (see page 69) Additional Maintenance Required ❏ Replace Smart Key battery If You Drive Primarily Under the ❏ Visually inspect brake pads, calipers and rotors Following Conditions ❏ Check installation of driver’s floor mat Driving on dirt roads or dusty roads: ❏ Road-test vehicle ❏ Inspect axle shaft boots Additional Maintenance Required ❏ Inspect ball joints and dust covers If You Drive Primarily Under the ❏ Inspect engine air filter Following Conditions ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis Driving on dirt roads or dusty roads: ❏ Inspect axle shaft boots Driving while towing: ❏ Inspect ball joints and dust covers ❏ Tighten nuts and bolts on chassis (ES) ❏ Inspect engine air filter ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis
Driving while towing: ❏ Tighten nuts and bolts on chassis (ES)
Date: ______Mileage: ______Date: ______Mileage: ______Notes: Notes: MAINTENANCE 1Applies to models with same size front and rear tires and wheels.
60 Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:17 AM Page 61
SCHEDULED MAINTENANCE LOG
126 Months or 105,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires1 ❏ Clean air conditioner filter (ES, GS) ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle ❏ Inspect the following: ___Axle shaft boots ___Front differential oil (GS 350 AWD, ___Ball joints and dust covers LS 460 AWD) ___Body ___Rack and pinion assembly ___Brake lines and hoses ___Rear differential oil (GS, LS) ___Drive belt ___Steering linkage and boots ___Exhaust pipes and mountings
Additional Maintenance Required If You Drive Primarily Under the Following Conditions
Driving on dirt roads or dusty roads: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis
Driving while towing: ❏ Tighten nuts and bolts on chassis (ES) MAINTENANCE
Date: ______Mileage: ______Notes:
Scheduled Maintenance Log 61 2011 Lexus Sedans_48-80h 6/25/10 12:17 AM Page 62
SCHEDULED MAINTENANCE LOG
132 Months or 110,000 Miles 138 Months or 115,000 Miles ❏ Replace engine oil and oil filter; reset ❏ Replace engine oil and oil filter; reset reminder light reminder light ❏ Rotate tires1 ❏ Rotate tires1 ❏ Measure thickness of brake pads and rotors ❏ Inspect engine coolant (see page 69) (LS 460 with Sport Package) ❏ Visually inspect brake pads, calipers and rotors ❏ Replace air conditioner filter (LS) ❏ Check installation of driver’s floor mat ❏ Replace Smart Key battery ❏ Road-test vehicle ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat Additional Maintenance Required If You Drive Primarily Under the ❏ Road-test vehicle Following Conditions Additional Maintenance Required Driving on dirt roads or dusty roads: If You Drive Primarily Under the Following Conditions ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers Driving on dirt roads or dusty roads: ❏ Inspect engine air filter ❏ Inspect axle shaft boots ❏ Inspect steering linkage and boots ❏ Inspect ball joints and dust covers ❏ Tighten nuts and bolts on chassis ❏ Inspect engine air filter Driving while towing: ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis (ES) ❏ Tighten nuts and bolts on chassis
Driving while towing: ❏ Tighten nuts and bolts on chassis (ES)
Date: ______Mileage: ______Date: ______Mileage: ______Notes: Notes: MAINTENANCE 1Applies to models with same size front and rear tires and wheels.
62 Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:17 AM Page 63
SCHEDULED MAINTENANCE LOG
144 Months or 120,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace Smart Key battery ❏ Rotate tires1 ❏ Replace spark plugs2 (for ES 350, use ❏ Measure thickness of brake pads and runout of Denso FK20HR11 plugs or equivalent) brake rotors ❏ Visually inspect brake pads, calipers and rotors ❏ Replace air conditioner filter ❏ Check installation of driver’s floor mat ❏ Replace brake fluid ❏ Road-test vehicle ❏ Replace engine air filter ❏ Inspect the following: ___Axle shaft boots ___Fuel tank cap gasket ___Ball joints and dust covers ___Rack and pinion assembly ___Body ___Rear differential oil (GS, LS) ___Brake lines and hoses ___Steering linkage and boots ___Drive belt ___Transfer case for signs of leakage ___Exhaust pipes and mountings (GS 350 AWD, LS 460 AWD) ___Front differential oil (GS 350 AWD, LS 460 AWD) ___Transmission for signs of leakage ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses
Additional Maintenance Required If You Drive Primarily Under the Following Conditions
Driving on dirt roads or dusty roads: ❏ Tighten nuts and bolts on chassis
Driving while towing: ❏ Replace transmission fluid (ES only; use type ATFWS or equivalent) ❏ Tighten nuts and bolts on chassis (ES) MAINTENANCE
Date: ______Mileage: ______Notes:
2Required under the terms of the Emission Control Warranty.
Scheduled Maintenance Log 63 2011 Lexus Sedans_48-80h 6/25/10 12:17 AM Page 64
SCHEDULED MAINTENANCE LOG
150 Months or 125,000 Miles 156 Months or 130,000 Miles ❏ Replace engine oil and oil filter; reset ❏ Replace engine oil and oil filter; reset reminder light reminder light ❏ Rotate tires1 ❏ Rotate tires1 ❏ Visually inspect brake pads, calipers and rotors ❏ Inspect engine coolant (see page 69) ❏ Check installation of driver’s floor mat ❏ Measure thickness of brake pads and rotors ❏ Road-test vehicle (LS 460 with Sport Package) ❏ Replace air conditioner filter (LS) Additional Maintenance Required ❏ Replace Smart Key battery If You Drive Primarily Under the ❏ Visually inspect brake pads, calipers and rotors Following Conditions ❏ Check installation of driver’s floor mat Driving on dirt roads or dusty roads: ❏ Road-test vehicle ❏ Inspect axle shaft boots Additional Maintenance Required ❏ Inspect ball joints and dust covers If You Drive Primarily Under the ❏ Inspect engine air filter Following Conditions ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis Driving on dirt roads or dusty roads: ❏ Inspect axle shaft boots Driving while towing: ❏ Inspect ball joints and dust covers ❏ Tighten nuts and bolts on chassis (ES) ❏ Inspect engine air filter ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis
Driving while towing: ❏ Tighten nuts and bolts on chassis (ES)
Date: ______Mileage: ______Date: ______Mileage: ______Notes: Notes: MAINTENANCE 1Applies to models with same size front and rear tires and wheels.
64 Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:17 AM Page 65
SCHEDULED MAINTENANCE LOG
162 Months or 135,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires1 ❏ Clean air conditioner filter (ES, GS) ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle ❏ Inspect the following: ___Axle shaft boots ___Front differential oil (GS 350 AWD, ___Ball joints and dust covers LS 460 AWD) ___Body ___Rack and pinion assembly ___Brake lines and hoses ___Rear differential oil (GS, LS) ___Drive belt ___Steering linkage and boots ___Exhaust pipes and mountings
Additional Maintenance Required If You Drive Primarily Under the Following Conditions
Driving on dirt roads or dusty roads: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis
Driving while towing: ❏ Tighten nuts and bolts on chassis (ES) MAINTENANCE
Date: ______Mileage: ______Notes:
Scheduled Maintenance Log 65 2011 Lexus Sedans_48-80h 6/25/10 12:18 AM Page 66
SCHEDULED MAINTENANCE LOG
168 Months or 140,000 Miles 174 Months or 145,000 Miles ❏ Replace engine oil and oil filter; reset ❏ Replace engine oil and oil filter; reset reminder light reminder light ❏ Rotate tires1 ❏ Rotate tires1 ❏ Measure thickness of brake pads and rotors ❏ Inspect engine coolant (see page 69) (LS 460 with Sport Package) ❏ Visually inspect brake pads, calipers and rotors ❏ Replace air conditioner filter (LS) ❏ Check installation of driver’s floor mat ❏ Replace Smart Key battery ❏ Road-test vehicle ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat Additional Maintenance Required If You Drive Primarily Under the ❏ Road-test vehicle Following Conditions Additional Maintenance Required Driving on dirt roads or dusty roads: If You Drive Primarily Under the Following Conditions ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers Driving on dirt roads or dusty roads: ❏ Inspect engine air filter ❏ Inspect axle shaft boots ❏ Inspect steering linkage and boots ❏ Inspect ball joints and dust covers ❏ Tighten nuts and bolts on chassis ❏ Inspect engine air filter Driving while towing: ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis (ES) ❏ Tighten nuts and bolts on chassis
Driving while towing: ❏ Tighten nuts and bolts on chassis (ES)
Date: ______Mileage: ______Date: ______Mileage: ______Notes: Notes: MAINTENANCE 1Applies to models with same size front and rear tires and wheels.
66 Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:18 AM Page 67
SCHEDULED MAINTENANCE LOG
180 Months or 150,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine coolant (see page 69) ❏ Rotate tires1 ❏ Replace Smart Key battery ❏ Measure thickness of brake pads and runout of ❏ Visually inspect brake pads, calipers brake rotors and rotors ❏ Replace air conditioner filter ❏ Check installation of driver’s floor mat ❏ Replace brake fluid ❏ Road-test vehicle ❏ Replace engine air filter ❏ Inspect the following: ___Axle shaft boots ___Fuel tank cap gasket ___Ball joints and dust covers ___Rack and pinion assembly ___Body ___Rear differential oil (GS, LS) ___Brake lines and hoses ___Steering linkage and boots ___Drive belt ___Transfer case for signs of leakage ___Exhaust pipes and mountings (GS 350 AWD, LS 460 AWD) ___Front differential oil (GS 350 AWD, LS 460 AWD) ___Transmission for signs of leakage ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses
Additional Maintenance Required If You Drive Primarily Under the Following Conditions
Driving on dirt roads or dusty roads: ❏ Tighten nuts and bolts on chassis
Driving while towing: ❏ Tighten nuts and bolts on chassis (ES) MAINTENANCE
Date: ______Mileage: ______Notes:
Scheduled Maintenance Log 67 2011 Lexus Sedans_48-80h 6/25/10 12:18 AM Page 68
EXPLANATION OF MAINTENANCE ITEMS
The following descriptions are provid- Ball Joints and Dust Covers ed to give you a better understanding Check the suspension and steering of the maintenance services that linkage ball joints for looseness and should be performed on your vehicle. damage. Check all dust covers for The scheduled maintenance log indi- deterioration and damage. A qualified cates at which time/mileage intervals technician should perform these each service should be performed. inspections. Please note that many maintenance services should be performed only Body Inspection by a qualified technician. Visually check for corrosion, scratch- es and other damage. Check outer body panels, inner panels of the hood For further information on and doors, and underneath the vehi- maintenance services that you cle. Apply touch-up paint to any chips can perform yourself, see the and scratches or have them repaired maintenance sections of your by a qualified technician. Owner’s Manual. Brake Fluid Air Conditioner Filter Replace using fluid type specified Clean or replace at specified inter- in your Owner’s Manual. A qualified vals. More frequent cleaning or technician should perform this replacement may be required when operation. driving in dusty conditions, heavy traf- Brake Lines and Hoses fic areas, urban areas, desert areas or Visually inspect for proper installation. dirt roads. Refer to your Owner’s Check for chafing, cracks, deteriora- Manual for service details. tion and signs of leakage. Replace Axle Shaft Boots any deteriorated or damaged parts. Check the axle shaft boots and A qualified technician should perform clamps for cracks, deterioration and these operations. damage. Replace any damaged parts and, if necessary, repack the grease. A qualified technician should perform these operations. MAINTENANCE
68 Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:18 AM Page 69
EXPLANATION OF MAINTENANCE ITEMS
Brake Pads, Calipers and Rotors • Always properly secure the dri- Check brake pads and rotors for ver’s floor mat using the retaining excessive wear; check brake rotors hooks. for runout. Check brake calipers for • Never install another floor mat fluid leakage. Some models are on top of the existing driver’s equipped with directional rotors. floor mat. When servicing these rotors, reinstall at same location. A qualified techni- • Never install the driver’s floor cian should perform these operations. mat upside down. See inside front cover for additional Engine Air Filter brake information. Check for excessive dirt, damage and Differential Oil oiliness. Replace if necessary. Inspect each differential component Engine Coolant for signs of leakage. If you discover When inspecting, visually check any leakage, have it repaired immedi- the engine coolant level on the see- ately by a qualified technician. Refer through reservoir. Add coolant as to your Owner’s Manual for fluid necessary. When replacing, drain specifications. and flush the cooling system and refill Drive Belt with coolant. Always use Genuine Inspect for cracks, excessive wear Toyota Super Long-Life Coolant or and oiliness. Check the belt tension similar high-quality non-silicate, non- and adjust if necessary. Replace the amine, non-nitrate, non-borate ethyl- belt if it is damaged. ene-glycol coolant with long-life
hybrid organic acid technology (i.e., MAINTENANCE Driver’s Floor Mat a combination of low phosphates and • Only use the driver’s floor mat organic acids). Check that the radia- designed specifically for the tor is not blocked with leaves, dirt or model and model year of your insects and clean if necessary. Also vehicle, such as Lexus Genuine check the hose connections for cor- floor mats. rosion and condition of installation. A qualified technician should perform these operations.
Scheduled Maintenance Log 69 2011 Lexus Sedans_48-80h 6/25/10 12:19 AM Page 70
EXPLANATION OF MAINTENANCE ITEMS
Note: Initial replacement is at 120 Fuel Tank Cap Gasket months/100,000 miles. Replace Visually inspect for cracks, deterio- every 60 months/50,000 miles ration and damage and replace if thereafter. necessary.
Engine Oil and Oil Filter Nuts and Bolts on Chassis Replace the oil filter and drain and Check that tightness of the seat- refill the engine oil at specified inter- mounting bolts and front/rear suspen- vals. For recommended oil grade sion-member retaining bolts matches and viscosity, refer to your Owner’s torque measurements specified in the Manual. The vehicle is equipped with Repair Manual. a replaceable oil-filter element and oil-filter cap O-ring; replace both at Power Steering Fluid (ES) each oil change. For instructions on When inspecting, visually check the how to reset the reminder light, refer power steering fluid level on the see- to your Owner’s Manual. through reservoir. Add fluid as neces- sary. For fluid specifications, refer to Exhaust Pipes and Mountings your Owner's Manual. Visually inspect the exhaust pipes, muffler and hangers for cracks, Rack and Pinion Assembly deterioration and damage. Start Inspect the rack and pinion assembly the engine and listen carefully for for signs of leakage, damage and any exhaust leakage. Tighten connec- loose electrical connections. Tighten tions and replace parts as necessary. connections and if you discover any leakage or damage, have it repaired Fuel Lines and Connections, Fuel immediately by a qualified technician. Tank Band and Fuel Tank Vapor Vent System Hoses Road Test Visually inspect for corrosion, dam- While driving the vehicle, check for age, cracks, and loose or leaking proper operation of engine, transmis- connections. Tighten connections sion, brakes and steering. Also check and replace parts as necessary. the parking brake, and check for abnormal noise or vibration from any part of the vehicle. MAINTENANCE
70 Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:19 AM Page 71
EXPLANATION OF MAINTENANCE ITEMS
Spark Plugs Tire-Pressure Warning Sensors Replace at specified interval. Install A tire-pressure sensor is mounted on new plugs of the same type as origi- each full-size wheel. These sensors nally equipped. A qualified technician do not require periodic maintenance. should perform this operation. To When a sensor’s long-life lithium bat- ensure optimum engine performance tery becomes discharged, the battery on ES 350, replace only with Denso should be replaced by a qualified FK20HR11 plugs or equivalent. technician following procedures in Lexus service and repair publications. Steering Linkage and Boots With the vehicle stopped, check for Transfer Case/Transmission excessive freeplay in the steering Inspect each transfer case/transmis- wheel. Inspect the linkage for bending sion component for signs of leakage. and damage and the dust boots for If you discover any leakage, have it deterioration, cracks and damage. repaired immediately by a qualified Replace any damaged parts. A quali- technician. fied technician should perform these Note: The transfer case/transmission operations. and transmission fluid are a complete- ly sealed unit. Therefore, periodic Timing Chain checks and replacement of the trans- The timing chain requires no periodic mission fluid are not required, and inspection. there is no dipstick on the transmis- Tire Rotation sion. Any repairs that require adding See your Owner’s Manual for tire or replacing fluid should be per-
rotation requirements. Check tire formed by a qualified technician fol- MAINTENANCE pressure and check tires for damage lowing procedures in Lexus service and uneven wear. If the vehicle is and repair publications. equipped with a spare tire, check the condition and pressure of the spare.
Scheduled Maintenance Log 71 2011 Lexus Sedans_48-80h 6/25/10 12:19 AM Page 72
VEHICLE IDENTIFICATION
Model
Body style
In-service date
Mileage at delivery
Selling dealership
Selling dealership phone number
Vehicle Identification Number MAINTENANCE
72 Scheduled Maintenance Log INDEX 73 , 70 , 70 , 70 , 70 , 69 , 69 , 69 , 69 , 69 , 69 , 68 , 68 , 68 , 68 , 68 * * * * * * * * * * * * * * * 67 –67 .10–14, 22 General General information. . . . .inside ...... front cover Fluid ...... 44, ...... 68 Lines and hoses...... 48–67 ...... calipers and rotorsPads, ...... 48–67 ...... Maintenance services ...... 4, 46–47 Other services. . . .4–6 ...... *See scheduled maintenance log for maintenance interval. log for maintenance *See scheduled maintenance Air conditioner filter ...... 48– ...... Axle shaft boots...... 48–67 ...... Ball joints and dust covers...... 48–67 ...... Body inspection...... 48 ...... Brakes Collision repairs ...... 8 ...... Complimentary services Differential oil. . .48–67 ...... Dispute resolution ...... Drive belt. . . .48–67 ...... floor matDriver’s ...... 48–67 Emergency repairs . .38–39 ...... Engine air filter .48–67 ...... Engine coolant ...... 44, ...... 48–67 Engine oil and filter...... 44, ...... 48–67 Exhaust pipes and mountings ...... 48–67 ...... and lines and connections, fuel tank band Fuel fuel tank vapor vent system hoses. . . . .48–67 ...... tank Fuel cap gasket...... 48–67 ...... Inspections, general maintenance ...... 44–45 2011 Lexus Sedans_48-80h 6/25/10 12:19 AM Page 73 Page AM 12:19 6/25/10 Sedans_48-80h Lexus 2011 2011 Lexus Sedans_48-80h 6/25/10 12:20 AM Page 74
Keys ...... 8–9 Lexus Personalized Settings ...... 1, 4, 47 Loaner vehicle ...... 5 Maintenance As related to warranty coverage ...... 26, 31, 36, 42 Complimentary first and second services ...... 4, 46–48 Explanation of maintenance items ...... 68–71 General maintenance and inspections ...... 44–45 Importance of maintenance ...... 41 Maintenance intervals ...... 46 Scheduled maintenance log ...... 47–67 Where to obtain maintenance ...... inside front cover, 36, 43 Nuts and bolts on chassis ...... 48–67*, 70 Oil change ...... 48–67*, 70 Owner responsibilities ...... 26, 30, 32, 36–39 INDEX Parts replacement ...... 8, 17, 26, 33, 37 Power steering fluid ...... 44, 70 Pre-delivery service ...... 1 Quality control ...... 7 Rack and pinion assembly ...... 48–67*, 70 Road test ...... 48–67*, 70 Roadside assistance ...... 1, 5–6 Service agreements ...... 7 Service history ...... 7 Smog-check tests ...... 27, 33 Spark plugs ...... 55, 63, 70
74 2011 Lexus Sedans_48-80h 6/25/10 12:20 AM Page 75
Steering linkage and boots ...... 48–67*, 71 Timing chain ...... 71 Tire inspections ...... 44 Tire rotation ...... 48–67*, 71 Tire-pressure warning sensors ...... 71 Tires, warranty coverage ...... 35 Transfer case ...... 48–67*, 71 Transmission ...... 48–67*, 71 Travel protection ...... 5 Warranty coverages
Basic ...... 19 INDEX California Emission Control ...... 29–34 Corrosion perforation ...... 20 Coverages at a glance ...... 16 Federal Emission Control ...... 23–28 General provisions ...... 17–18 Powertrain ...... 19 Restraint systems ...... 19 Tires ...... 35 Towing ...... 20 What is not covered ...... 18, 20–22, 24, 31
*See scheduled maintenance log for maintenance interval.
75 2011 Lexus Sedans_48-80h 6/25/10 12:20 AM Page 76 NOTES
76 2011 LexusSedans_48-80h6/25/1012:28AMPage77
Owner Information Change Form
Check one:
❏ Same owner, name and/or address changed If your name or address ❏ Same owner, additional driver who should receive product/safety updates has changed or if you ❏ New owner, purchased vehicle used from a Lexus dealership on this date: purchased your Lexus ❏ New owner, purchased vehicle used from other than a Lexus dealership on this date: as a used vehicle, please complete and mail one Today’s date: of the attached cards, Vehicle Identification Number (required to process change) Mo. Day Year even if your warranty ❏ Mr. ❏ Mrs. ❏ Ms. ❏ Miss ❏ Dr. coverage has expired. This will enable Lexus First name M.I. Last name to contact you with Check here if address below important product or Company name is for company: ❏ safety updates concern- ing your vehicle. If there Street address or P.O. Box Apt. or suite number is no longer a card attached, please call City State Zip code the Lexus Customer Satisfaction Department Primary phone number Secondary phone number at (800) 255-3987. E-mail address:
This information is obtained solely for the use of Lexus. Lexus occasionally sends special promotional offers to registered owners. Check here if you prefer not to receive these offers. ❏ 2011 Lexus Sedans_48-80h 6/25/10 12:24 AM Page 78 2011 LexusSedans_48-80h6/25/1012:28AMPage77
Owner Information Change Form
Check one:
❏ Same owner, name and/or address changed If your name or address ❏ Same owner, additional driver who should receive product/safety updates has changed or if you ❏ New owner, purchased vehicle used from a Lexus dealership on this date: purchased your Lexus ❏ New owner, purchased vehicle used from other than a Lexus dealership on this date: as a used vehicle, please complete and mail one Today’s date: of the attached cards, Vehicle Identification Number (required to process change) Mo. Day Year even if your warranty ❏ Mr. ❏ Mrs. ❏ Ms. ❏ Miss ❏ Dr. coverage has expired. This will enable Lexus First name M.I. Last name to contact you with Check here if address below important product or Company name is for company: ❏ safety updates concern- ing your vehicle. If there Street address or P.O. Box Apt. or suite number is no longer a card attached, please call City State Zip code the Lexus Customer Satisfaction Department Primary phone number Secondary phone number at (800) 255-3987. E-mail address:
This information is obtained solely for the use of Lexus. Lexus occasionally sends special promotional offers to registered owners. Check here if you prefer not to receive these offers. ❏ 2011 Lexus Sedans_48-80h 6/25/10 12:24 AM Page 78 2011 Lexus Sedans - cover f 6/30/10 2:15 PM Page 1
THE PURSUIT OF PERFECTION. 2011
ES, GS, LS
WARRANTY AND SERVICES GUIDE
Owner Amenities | Warranty Information | Maintenance Requirements
00505–11WSG-SEDAN 7/ 10