Public Transport Information Advice & Guidance Trainers manual

1 Everyone should have the opportunity to use public transport. Knowing how to travel safely, effi ciently, effectively and at minimal cost is an important part of daily life.

2 Table of contents

Section 1: The Website

Section 2: Plan your journey

Section 3: Timetables

Section 4: Maps and guides

Section 5: Tickets and passes

Section 6: Cycling

Section 7: Cross border travel

Section 8: Travel resource information

All information in this document is correct as of September 2016. Information on the Network West Midlands website is subject to change without prior notice.

3 The Network West Midlands Website

4 The Network West Midlands Website

A Go to www.networkwestmidlands.com for A travel related information

B C D E F G H B The ‘Plan your journey’ tab is for planning travel across the West Midlands area.

C The ‘Ways to travel’ tab is for accessing information on all modes of travelling.

D The ‘Tickets and passes’ tab is for one day, weekly, monthly and annual travel tickets and Swift Card.

E The ‘Offers’ tab is for information links on cycling, help for Jobseekers and any available offers.

The ‘Jobseekers’ link is for the WorkWise project, assisting eligible unemployed people G The ‘About us’ tab is for information on how we’re into the workplace with free travel on public working towards creating a smother, safer, more transport. effi cient and user-friendly public transport system.

The ‘Jobseekers’ link also includes eligible H The ‘Get in touch’ tab is for information on reporting unemployed people starting Apprenticeships. problems, lost property, a list of Travel operators and Travel Centre details.

F The ‘What’s on’ tab is for checking on what events are happening in the West Midlands.

5 Plan your journey

6 Plan your journey Journey planner

Step 1

A In the ‘From’ select enter the Postcode.

B In the ‘To’ select Postcode and enter the Postcode.

Step 2 A

C Select ‘Leaving or Arriving’. B D Select ‘Specifi c Date’ and enter required date. C E Select ‘Time’ and enter required time. D E

30 Step 3 Note

F Select the required combination of ‘Bus’, ‘Train’, ‘Tram’ J Walkit.com can be used or ‘Coach’ or select the alternative combination of as an alternative walking ‘Walk’ or ‘Cycle’. journey planner J F G In the ‘Which type of route do you want’ select as required.

Step 4 G

H Select ‘Mobility options’ if you have any mobility restrictions or ‘Walking and cycling options’ if you want to walk or cycle part of the journey. H

Step 5

I Select ‘Find my journey’ to see your journey options. I

7 Step 6 K

K In the ‘Journey Results’ a list of journeys will be displayed with details of transport type, departure and arrival times, how many changes you may need to make and details of how long the journey will take.

Further options are provided. This example shows the fi rst two choices.

L Select ‘View full details’ for full journey information.

L

L

8 Step 7 L

L In the ‘Journey Results’ the full journey is displayed with details of transport type, departure and arrival times, how many changes you may need to make and how long the journey will take.

M The ‘View on map’ shows a map of each stage of the P journey.

N The ‘View detailed directions’ provides a breakdown of the walking route. M O The ‘Show stops between’ shows the stops for that N part of the journey (e.g. 45)

P Select ‘Return journey’ to complete a return journey Q plan.

O Q Journeys with later or earlier arrival times may show other operators.

Note

The ticketing choice and costs is determined by individual operations.

9 Timetables

10 Timetables

A For Train timetables select ‘View timetables’. This will provide the name of the train operators and a

link to their websites. A B For bus and Metro C Step 1

B Enter ‘service number’ (all operators), ‘postcode’ (all operators for the postcode, or ‘operator’ (all buses run by the operator).

Step 2

C Select ‘Find Timetables’.

Step 3

D Select the relevant bus service number.

Step4

E Select the ‘View route’ and \ or ‘Download

Timetable’. D

E E

11 F Here is a copy of ‘View route’ from STEP 3. Selecting the arrows provides full timetable all day for that stop.

G An example extract of ‘Download table’ F from STEP 4. This is part of the full timetable for the routes Birmingham – Elmdon and returning Elmdon – Birmingham.

G

12 Maps and Guides

13 Maps and Guides

A Select Area maps ‘Explore your network’, this provides bus and City Centre maps for all seven Council areas. Copies can be picked up from travel centres around the region or you can view them online.

B Select Rail network map ‘Find out more’, this provides an interactive rail map.

The rail map shows the rail fare zones 1 – 5 along with the stations within and outside of the area.

C C Select Tram ‘Find out more’ this provides details of the timetable and route. A B

14 Key bus Travel Area Midland Metro Line ( bus + Metro tickets available) West Midlands county boundary bus travel area

Brownhills Season ticket travel areas Codsall Bloxwich Bilbrook 1 Black Country bus travel area Little 3 Coventry bus travel area 1 2 3 Regional bus and network bus travel area Walsall Aston Perton Town Centre City Centre Area boundaries

Pattingham 8 3 1 4 B 1 2 The boundary between areas 1 and 2 is the M5

d R Sutton Coldfield Motorway (area 1 covers everything west of the Pheasey tt le es M5) up to Sandwell Crematorium along the Newton Qu Town Centre Rd ton Road, Queslett Road, and then following the B4138 ew N (Thornhill Road and Rosemary Hill Road) towards Wombourne West Browmich Great Barr Little Aston. Town Centre Erdington Himley The boundary between areas 2 and 3 is the 2 3 Coventry City Council boundary including Millisons Handsworth Wood, Meriden up to Meriden Green. Swindon ay Town Centre rw to o M Smethwick 5

M

Oldbury

Birmingham

Chelmsley

City Centre

Brierley Keresley

Wood

Hill

Halesowen

Stourbridge Quinton

Acocks Green Pickford

Meriden Longford

Kinver Yardley Wood Coventry Sollihull Balsall City Centre Longbridge Town Centre Gannow Common Rubery Hollywood Knowle Wythall Baginton

A number of individual bus operators operate outside of this area. Examples are covered in Section 7 Cross Border Travel.

15 Tickets and Passes

16 Tickets and Passes

Step 1

A

A Select ‘Choose your pass’ if you know what B C you need.

B Choose the Pass under ‘Select a pass’. D

C Find tickets

OR

E D Select ‘Mode of transport’.

E Select ‘Who is the ticket for?’

F

F Select ‘How long’ the ticket is for. Multiple options can be chosen to compare prices.

G Select ‘Find tickets’. G

17 Step 2

H H The results have found a number of matching tickets. Two examples from the 16 are shown here. I

L I ‘Ticket’ shows ticket type.

J

J Select for further ticketing information. L

K ‘Summary’ provides the choice of operator.

L ‘Price’ shows the ticket price. K Select ‘Apply’ to apply for ticket online

Note

Bus, Metro and nNetwork tickets can be purchased directly from travel centres.

See Section 8 – Travel Resource Information

18 Cycling

19 Cycling

Step 1

A Select ‘Let’s go’, for further information on ‘Local cycle travel’, ‘Cycle training’ and ‘Find a cycle route’. A Step 2

B Select ‘CycleStreets’ for access to online cycle route planning.

C Select ‘National Cycle Network’ and ‘The Canal and River Trust’ to further information across the West Midlands.

D Select ‘Birmingham Council etc.’ to access the cycle information and maps across each council area.

B

C

D

20 Cross Border Travel

21 Cross Border Travel

A guide for travelling outside of the nNetwork area

Ticketing information provided in the Adult Ticket Guide Examples of bus travel outside of the Network West pages 6 & 7 Midlands area (service numbers are in red).

NXWM – Cannock (3) – Coleshill (70) – Bedworth (20) – Ticketing information can be obtained direct from the Kenilworth & Leamington Spa – (11) Hednesford & Stafford (154 operators. & 54)

Diamond – Redditch (146) – Bromsgrove – Worcester (144)

Arriva - Kingsbury (116) – Tamworth (110)

Johnsons – Redditch (X50 & 150) – Stratford – (X20)

Train Out of County Full information provided in the Adult Ticket Guide pages 19 & 26 Train nNetwork Add-On

www.staffordshire.gov.uk Full information regarding public transport within these www.warwickshire.gov.uk county areas including journey planning, timetables, ticket costs and transport maps. www.worcestershire.gov.uk

22 Travel Resource Information

23 Tickets and Passes

A Select ‘Website’ for full access to each operator.

A

A sample of the bus operators across the nNetwork area

24 Step 1

A Select individual travel centres for address and opening times.

Step 2

B Select ‘View Map’ for the centre location

A Note

Bus, Metro and nNetwork tickets can be purchased directly from the travel centres. A B

25 26