Department of Justice and Attorney-General Communication Objective The Department of Justice and Attorney-General’s annual report summarises its financial and corporate performance for 2012-13. It has been prepared to meet the needs of stakeholders and the Department’s accountability requirements under the Financial Accountability Act 2009.

The Government is committed to providing accessible services to Queenslanders from all culturally and linguistically diverse backgrounds. If you have difficulty in understanding the annual report, you can contact us on either (07) 3239 3520 and we will arrange an interpreter to effectively communicate the report to you.

The full financial statements of the Department of Justice and Attorney-General for 2012-13 are contained on the CD attached to the inside the back cover of the report. Our report including additional information not reported in the published version is available at: http://www.justice.qld.gov.au/corporate/general-publications/annual-report/2012-13-djag-annual-report Open Data reporting for additional information is available at: https://data.qld.gov.au/

Contact details for additional hard copies: Corporate Governance Unit Department of Justice and Attorney-General GPO Box 149, QLD 4001 Tel: +(617) 3006 9084 Fax: +(617) 3239 0502 www.justice.qld.gov.au Email: [email protected]

Contact details and location of feedback survey: Feedback survey relating to the Department of Justice and Attorney-General’s annual report is located on the Department of the Premier and Cabinet website at: www.qld.gov.au/annualreportfeedback

ISSN 1838-1987

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Attribution: Content from this annual report should be attributed as: The State of Queensland Department of Justice and Attorney-General annual report 2012-13

Table of contents

Letter of compliance ……………………………………….. 2 ƒ Queensland Coroner ……………………………. 52

Director-General’s message …………………………….. 3 ƒ Queensland Ombudsman ………….…………. 52

The Minister …………………………………………………… 5 ƒ Internal Audit …………………………………….. 53

The Department ………………………………………………. 5 ƒ Risk management ………………………………. 54

Organisational structure ……………………………….…. 6 ƒ Public sector ethics …………………………….. 54

Getting Queensland back on track ………………….. 7 Information Systems and Recordkeeping

Performance, planning and reporting .…………….. 8 ƒ Case Management Systems ………………….. 55

Strategic risks …………………………………………………. 8 ƒ Open Data .………………………………………….. 55

Departmental performance Workforce capability and diversity

Justice services ……………………………………………….. 9 ƒ Workforce profile …..……………………………. 56

Youth justice services ……………………………………… 23 ƒ Workforce planning ..…………………………… 56

Fair and safe work services …………………………….. 29 ƒ Employee performance planning …..…….. 56

Liquor, gaming and fair trading services …………. 36 ƒ Leadership and management 56 development framework …………….………..

A sustainable and accountable organisation ƒ Flexible work arrangements ………………… 57

Governance – management and structure ƒ Safer and healthier workplaces ..………….. 57

ƒ Board of Management ………………………….….. 46 ƒ Industrial and employee relations ….…… 58

ƒ Workforce Management Steering 49 ƒ Early retirements, redundancies and 58 Committee ..………………………………………..……. retrenchments ….……...... ……………………..

ƒ Finance Committee ….………………………………. 49 ƒ Voluntary Separation Program .…………... 58

ƒ Information Management Committee……….. 49 ƒ Reducing red tape for services, 58 legislation and regulations …………………..

ƒ Accommodation, Fleet and Asset 50 Financial overview 58 Management Committee …..………………………

ƒ Audit and Risk Management Committee ….. 50 Crown Law report 66

Integrity and accountability Appendices 73

ƒ Queensland Audit Office ….………………………. 51

Department of Justice and Attorney-General Annual Report 2012-13 - 1 - The Department A checklist outlining theannualreport • • I certify thatthis Annual Report complies with: Attorney-General. I ampleasedto present theAnnualReport 2012-2013 andfi Dear Attorney 50 AnnStreet, Brisbane Qld4000 Level 18, State Law Building Attorney-General andMinister for Justice The Honourable JarrodBleijie MP Department of Justice and Attorney-General Annual Report 2012-13 Report2012-13 Annual ofJustice andAttorney-General Department Director-General John Sosso Yours sincerely publications/annual-report/ 17 September 2013

Management Standard2009 the detailedrequirementssetoutin the prescribed requirements of the Letter ofcompliance

2012-2013-djag-annual-report , and , and ing requirements canbe accessedat Financial Accountability Act 2009 2009 Act Accountability Financial the Annualreport requirements fo

nancial statementsforthe and the r Queensland Governmentagencies. www.justice.qld.gov.au Financial andPerformance Department ofJustice and /corporate/general- - 2

Director-General’s message

The Department

I am pleased to present the Department of Justice and Attorney-General’s 2012-13 annual report. This annual report shows the Department’s contribution to the ’s objectives and its progress towards achieving its vision of a fair, safe and just Queensland.

Renewal and reform agenda During 2012-13, the Department made a strong contribution to the Government’s renewal and reform agenda, while continuing to provide effective services to its diverse range of clients throughout Queensland. The Department’s service delivery review and fiscal repair strategy reduced its operating budget by more than $30 million dollars, exceeding the target fiscal repair measures set for the Department in 2012-13. The Department assisted in developing the terms of references for, and establishing, the commissions of inquiry to review Queensland’s child protection system, the implementation of the payroll system and the Queensland Racing Commission, and the Callinan Review of the Crime and Misconduct Commission. This report demonstrates the many initiatives of the past year, including: a large legislative and policy agenda; improvements to frontline service delivery; a solid performance against departmental service standards; and setting the foundation for further policy and service delivery improvements in the coming years.

Legislative program delivering safer communities and reducing red tape The Department continued to review and reform Queensland’s laws during the year by progressing a significant legislative program. Nineteen Bills were introduced, aimed at creating safer Queensland communities, supporting service improvements and reducing red tape and the regulatory burden. Cracking down on serious drug crime and making Queensland communities safer was a major focus during 2012-13. The Department introduced tougher sentences for serious offenders, including child sex offenders and serious drug criminals, introduced tough new laws on synthetic drugs and unexplained wealth, as well as enhanced anti-graffiti laws. During 2012-13, red tape reduction was an important consideration in all areas of the Department’s work. Some examples included: ƒ a review and public consultation on splitting the Property Agents and Motor Dealers Act 2000 into four industry-specific Bills, to reduce the regulatory burden for real estate agents, property developers, auctioneers, motor dealers and commercial agents ƒ reducing red tape in the liquor and gaming industry, by releasing a red tape reduction discussion paper and other reform proposals for regulating liquor and gaming ƒ commencing a review of the Electrical Safety Regulation 2002, aimed at improving electrical safety, while also reducing red tape for business.

New programs During 2012-13, the Department introduced a number of new programs to reshape justice service delivery in Queensland. The trial of youth boot camps began at the Gold Coast and , with expressions of interest also invited for camps in the Fraser-Sunshine Coast, and Townsville regions. The two-year trial offers a new and innovative approach to reducing juvenile crime and is being supported by comprehensive policy and legislative reviews of youth justice, including the development of a Youth Justice Blueprint to guide the reform of youth justice in Queensland. The six-month trial of Justices of the Peace (JPs) hearing minor civil disputes commenced, with more than 100 JPs signing up to participate in the program. The program aims to reduce backlogs in the Queensland Civil and Administrative Tribunal. Access to Queensland’s historical data was made easier, with the Queensland Registry of Births, Deaths and Marriages launching its new family research service, providing easy online access to historical records at a greatly reduced cost.

Department of Justice and Attorney-General Annual Report 2012-13 - 3 - The Department Department of Justice and Attorney-General Annual Report 2012-13 Report2012-13 Annual ofJustice andAttorney-General Department Director-General John Sosso Th capacity. anhonorary in justice system the serve who and courtvolunteers, JPs played by thevitalrole toacknowledge like would also community. I tothe services highquality indelivering efforts supporttheDepartment’s that many organisations as the aswell theyear, throughout commitment and their professionalism staff for thank ourdedicated to I wouldlike inQueensland. electricity by caused incidents serious and deaths injuries and has resultedin measures. This andcompliance preventative both using activities and arangeofprograms through safer are workplaces and communities Queensland andth Queensland Safety Healthand Both Workplace $47.2million. grantstotalling BenefitFund 2405Community range ofmattersandapproved processedappr Italso actions. enforcement than 4400 It industry. the gambling integrityof and maintainthe continued Regulation andGaming Liquor The Officeof inredressforconsumers. $7.5million tradersandrecovered non-compliant against actions enforcement 1306 approximately initiated 2000investigations, morethan finalised complaints, checks. During2012-13, spot nearly2300 conducting and products than11500 checking more by toprotectconsumers Tradingcontinued The OfficeofFair Safer communities 6000residents. supporting sites, accommodation to1000 visits 4000 approximately visitors made intoal 200 investigations than more Guardian finalised OfficeoftheAdult the During2012-13, for2485adults. maker decision substitute asa acting Guardian toprot continued Department year,the during the Also abuse. violence and atele and sessions advice legal with assisted women Queensland supportvulnerable to LegalService toWomen’s 000 $250 Departmentprovided In 2012-13,the funded organisations. toLPITAF Fund Consolidated fo anewmodel set out review The (LPITAF). Fund Accounts allocationof Reviewofthe the completed The Department ofviolence. recover fromacts provi and financialassistance for than 2000applications crime violent victims of servicesto improve frontline withtheDepa besupported, to continued ofcrime Victims vulnerable people Support for to appointed Justicewas Court Supreme an additional waiting ti tohelpreduce Central Queensland in established timesin reducewaiting pressuresand workload To ease Wensley. He by IICourtsofLaw Queen Elizabeth opening ofthe official withthe legalprecinct premier State’s completionofthe yearalsomarkedthe This State. across the 315816 tribunalsfinalised courts and Queensland 2012-13, clearan to achieveimpressive continued courts Queensland Justice services improvements

ank you again for your important contribution. yourimportant contribution. for youagain ank phone support service to help women suffering from sufferingfrom to helpwomen support service phone . During 2012-13, Victim Assist Queensland received more received Queensland Assist Victim 2012-13, . During e Electrical Safety Office continued to make sure tomake Officecontinued Safety e Electrical applicationsfora andgaming liquor 22500 oximately address workload pressure workload address the Office received approximately 13 100 consumer 13100consumer approximately Office received the r Excellency the , Penelope ofQueensland,Penelope Governor the r Excellency ect adults with impaired capacity, with the Adult Adult capacity,withthe with impaired adults ect completed nearly 6600 investigations and initiated more andinitiated investigations 6600 nearly completed legations of neglect, abuse and exploitation. Community Community exploitation. abuseand ofneglect, legations Queensland courts, a permanent coroner’s office was was office coroner’s courts, apermanent Queensland to minimise harm caused by alcohol misuse and abuse alcoholmisuseand by caused harm minimise to ded approximately $10 million to help victims of crime helpvictims $10millionto ded approximately funds fromtheLegalPractitionersInterestonTrust rtment providing the first year of increased funding to ofincreasedfunding thefirstyear rtment providing mes in the finalisation of these sensitive matters. Also, Also, matters. sensitive finalisationofthese mes inthe ce rates in the criminal and civil jurisdictions. During jurisdictions. civil criminal and ce ratesinthe continuing reductions in both workplace deaths and deaths workplace both in continuing reductions r strategically allocating funds from the LPITAF and and LPITAF fromthe allocatingfunds r strategically matters, supported by the Department’s registrystaff bytheDepartment’s supported matters, s in the Supreme Court. Supreme Court. s inthe - 4

The Minister The Department The Department The Honourable Jarrod Bleijie MP is the Attorney-General and Minister for Justice. The Attorney-General’s functions and powers are set out in the Attorney-General Act 1999. As the State’s first law officer, the Attorney-General and Minister for Justice may start and conduct litigation for the State, the Governor, a minister or a person suing or being sued on behalf of the State. The Attorney-General also: ƒ acts as the guardian of the public interest, balancing conflicting private and collective interests ƒ is responsible for workplace health and safety and electrical safety and workers’ compensation in Queensland ƒ has responsibility for some private sector industrial relations issues including trading hours, public holidays and child employment ƒ provides legal advice to Cabinet and the Executive Council and advises the Executive Council on judicial appointments ƒ can initiate or terminate criminal proceedings, advise on the exercise of the prerogative of mercy, grant immunities from prosecution and appear before a court in appropriate cases. The Attorney-General and Minister for Justice is responsible for administering 222 Acts of Parliament relating to the operations of the portfolio of the Department of Justice and Attorney-General. This legislation includes establishing various bodies and statutory officers.1 Though these bodies and individuals have varying degrees of independence from the Attorney-General and Minister for Justice, ultimately he is responsible to Parliament for the legislation under which each of them is established.

The Department

The Department of Justice and Attorney-General is the government agency responsible for: ƒ administering justice in Queensland ƒ providing services to support a fair industrial relations system, safe work environments and improved personal and public electrical safety ƒ providing Queensland businesses and consumers with information and advice about their rights and responsibilities and investigating complaints about unfair business practices ƒ promoting the economic development and responsible management of Queensland's liquor industry ƒ maintaining the integrity and probity of the gambling industry in Queensland and ensuring the community benefits from gaming machine gambling.

While many services are delivered in and around Brisbane, the Department has a strong presence throughout regional Queensland: ƒ the Queensland Courts Service provides all Queenslanders with direct access to Queensland’s justice system. Queenslanders in regional areas also have access to Queensland Government agencies to gain access and advice on State and federal government services ƒ with a focus on delivering services to all Queenslanders, the Justices of the Peace (JPs) in the Community program has 173 signing sites across Queensland ƒ Victims Assist Queensland court support officers are located in numerous courthouses throughout Queensland to make sure that victims of crime have access to the services they need ƒ the Office of the Director of Public Prosecutions has chambers and sub-offices located throughout Queensland to represent the State in criminal cases ƒ the Office of Fair and Safe Work Queensland provides workplace health and safety services, electrical safety services and industrial relations services throughout Queensland to keep workplaces and communities safe ƒ the Office of Liquor, Gaming and Fair Trading offers a range of liquor licensing and regulation services in locations all across Queensland

1 The portfolio’s statutory bodies and appointments are listed in Appendix 1. Legislation establishing the portfolio’s statutory bodies and authorities is listed in Appendix 2.

Department of Justice and Attorney-General Annual Report 2012-13 - 5 - The Department change significant didnotexperience The Department Department of Justice and Attorney-General Annual Report 2012-13 Report2012-13 Annual ofJustice andAttorney-General Department ƒ

June 2013 Organisational chart the community and promotes community safety. safety. community andpromotes the community fo accountable people young holds response This system. re andbalanced afair Services provides Youth Justice - 4 regions 4 - Judicial Support - Operations Registry - Tribunals and Court Land - Service Courts Land and District Supreme, Legend statutory role a with office service Public holders office statutory / authorities statutory Independent Community Justice Services Justice Community Office oftheOffice Commissioner for Body Legal AssistanceStrategy and - Registry ofBirths, Deaths and - Dispute Resolution Branch - Justicesof thePeace Branch - AssistQueensland Victim - Funding Marriages Office of the Public Public ofthe Office Corporate and Community Office of the Adult oftheAdult Office Administrative Tribunal Administrative Queensland Civil and and Civil Queensland Justice Services Queensland Courts Service Courts Queensland Advocate Guardian Management Office of the Director-General ofthe Office Ethical Standards and Youth andYouth Ethical Standards Detention Centre Inspection Inspection Centre Detention Child Safety Director Child Safety Organisational structure Organisational - 4 regions 4 - Operations Registry - Support Services Justice - Program Courts Innovation - Coroner the State of Office - Service Magistrates Courts Internal Audit Internal Technology Court and Information - Development Programsand Policy - Bureau) Reporting State (incl. Engagement and Community Finance Reporting, - Services Support and Reform Private Sector Industrial Relations Relations Industrial Sector Private Queensland Industrial Registry Registry Queensland Industrial Office of Fair and Safe Work Queensland Queensland Work Workplace Health and and Health Workplace Electrical Safety Office Electrical Safety Safety Queensland Safety Department of Justice and Attorney-General and Minister for Justice for Minister Attorney-General Director-General Parliament Youth Justice Conferencing Conferencing Justice Youth Corporate Services Corporate Communication Services Communication Information Technology Technology Information Human Resources and Resources Human s to the organisational structure during 2012-13. 2012-13. during structure organisational s tothe Financial Services Financial Facilities Services Facilities Governance

Services sponse to young people in contact with the justice withthejustice peopleincontact toyoung sponse Youth Detention Operations and and Operations Detention Youth r their actions, encourages their reintegration into theirreintegrationinto encourages r theiractions, Brisbane and Cleveland (Townsville) Cleveland Brisbane and Youth Justice Services Justice Youth Youth Detention Centres Capability and Learning Learning and Capability Programs and Practice Practice and Programs Policy, Performance, Policy, Performance, Regional Services Services Regional Outlook Services Outlook Courts Services Courts 4 regions Youth Justice Services Justice Youth WorkCover Queensland Industrial Relations Commission QLeave Q-COMP Queensland Law Reform Commissioner The Public Trustee Advocate Public Legal Services Commissioner Legal Aid Queensland Director of Public Prosecutions Adult Guardian Anti-Discrimination Commission Queensland Office of the Information Commissioner Office of the Ombudsman Queensland of Commission Electoral Commission Misconduct and Crime Office of the Director of the Director of Office Strategic Policy, Legal and Legal Services Coordination Unit Coordination Services Legal Legal Services Commission Right to Information and Privacy and Information Right to Public Prosecutions Secretariat of the Queensland Queensland the of Secretariat Office of General Counsel ofGeneral Office Crown Law Crown Law Reform Commission Reform Law Executive Services Executive Whole of Government ofGovernment Whole Executive Services Executive Information Policy Information Strategic Policy Strategic Office of Liquor and Gaming Gaming and ofLiquor Office Office of Regulatory Policy ofRegulatory Office Liquor, Gaming and and Gaming Liquor, Office of Fair Trading ofFair Office Fair Trading Fair Regulation - 6

Getting Queensland back on track

The Department The Department

Our vision, values and purpose Contributing to the Government’s

objectives for the community

Our vision:

A fair, safe and just Queensland. Lower the cost of living

Our purpose: To contribute to a fair and just society and

safe, healthy, productive workplaces and

community.

Our values: Our values underpin our work and guide our Grow a four pillar planning, service delivery and reporting. economy

Purpose

We focus our efforts on achieving results that

make a difference to the wellbeing of

Queenslanders.

Revitalise frontline People services We enable our people to make a difference for Queenslanders.

Partnership

We work together in collaborative teams and partnerships with a strong focus on shared purpose and clear goals, respect and open communication. Restore accountability in government Performance

We are accountable for ensuring effective, timely and responsive services. We use innovation and initiative to improve our performance.

Invest in better

infrastructure and use better planning

Department of Justice and Attorney-General Annual Report 2012-13 - 7 - The Department and service delivery. Furthermore, a greater emphasis agreater Furthermore, delivery. and service Department. affectthe willincreasingly media and social agile. the risk.It of escalation aredrivingthe trends opposing Concurrently, government Departments arebeing asked forhighlyskilledemployees. sector private withthe compete Department capability inthe and develop recruit, retain Department of Justice and Attorney-General Annual Report 2012-13 Report2012-13 Annual ofJustice andAttorney-General Department Recognising opportunities and ri Maintaining delivery effectiveness High quality public governance through greater accountability demographic Planning forlong-term shifts fiscal environment innovative to lookformore as itcontinues strategic risks stra usestheobjectives, The Department chapters. performance also reportedinthe is standards itsobjecti achieving progressing toward Department is inperforma been used from thestrategicplanhave indicators reporting.Performance forits thebasis andforms priorities theDepartment’s sets plan The strategic work. oftheDepartment’s all Department, underpinning the and Queensland for plan Government’s the between thelink plan is strategic The services. rangeof diverse com theGovernment’s contributesto The Department robust project management and greaterresponsi management and robust project services ontheGovernment’s thedemands Simultaneously, funds. theuseofpublic of transparency sourcing as a key strategic tool. strategictool. a key as sourcing measurementand ofselection, evolutions The continued benefits. the and failtorealise we Withouta Department. tothe risks and presentvarious Recognising opportunities and ri and avoid the tendency to manage only short-term issues and immediate objectives. andimmediate issues short-term tomanageonly tendency and avoidthe planningand both long-term willconsider The Department east, is south inthe particularly Queensland, Planning performanceandreporting Strategic risks Strategic . sks in emerging technologies sks in sourcing arrangements with HRtransformation pressures tegies and services set out in the strategic plan to successfully manage its manage its successfully plan to strategic servicessetoutinthe and tegies

increasing the demand for our services. increasingthedemandforour bility for the outcomes of public programs. publicprograms. of outcomes bility forthe -

Population growth and changing demographicsin changing Population growthand nce chapters to report performance and show how the how the show toreportperformanceand chapters nce mitments to the community through the delivery of a thedelivery through community mitments tothe on data monitoring andsecuritywillberequired. monitoring on data ves. The Department’s performance against its service its against performance The Department’s ves. is important that our workforce remains engaged and engaged remains our workforce that important is ’s workforce. Increasingly, the public sector has to sectorhas public the workforce. Increasingly, ’s to review their operating methodology. These two two These methodology. operating review their to management processes is critical to the success of tothesuccess critical is processes management and effective ways to deliver its services within atight within itsservices waystodeliver andeffective These advances create new st create new advances These ll defined approach, it is easy to miss opportunities missopportunities to easy itis approach, defined ll are rising. Stepping up to these demands will require demands uptothese arerising.Stepping proactive measures to deal with demographic shifts shifts demographic with measures todeal proactive - - New technologies such as digitisation suchasdigitisation - New technologies - The Government is committed to iscommitted - TheGovernment

Sourcing arrangements are complicated complicated are Sourcing arrangements -

There is a growing need to There isagrowingneed

rategic riskstoreputation

- 8

Justice services

Terry Ryan Jennifer Lang

Deputy Director-General Assistant Director-General

2012-16 objectives: 2013-17 objectives: services Justice

ƒ Improve the administration of ƒ Improve Queensland’s justice system Queensland’s justice system

ƒ Improve frontline justice services for ƒ Improve frontline justice services for Queenslanders Queenslanders

This performance chapter covers three service areas: Criminal and Civil Justice includes Queensland’s courts and tribunals and provides coronial and prosecution services. This service area provides Justice of the Peace services and civil and criminal mediation services across the State. It contributes to the Department’s objectives to improve the administration of Queensland’s justice system and frontline justice services for Queenslanders. Legal provides independent legal services for public sector agencies and the State. It also develops and coordinates proposals for justice-related legislation and provides advice on law reform and justice policy. This service area contributes to the Department’s objectives to improve the administration of Queensland’s justice system and improve justice services for Queenslanders. Human Rights Protection provides guardianship and victims of crime services. It also provides births, deaths and marriages registration services. It contributes to the Department’s objective to improve frontline justice services for Queenslanders. These services are delivered by the following business areas:

Criminal and civil justice: Legal: ƒ Queensland courts and tribunals, including: ƒ Crown Law♦ ‐ Supreme and District Courts∇ ƒ Legal Services Commission ∇ ‐ Magistrates Courts ∇ ƒ Legal Services Coordination Unit ∇ ‐ Land Court and Tribunals ƒ Office of General Counsel ‐ Childrens Court ∇ ƒ Queensland Law Reform Commission ∇ ‐ Office of the State Coroner ∇ ‐ Queensland Civil and Administrative Tribunal ∇ ƒ Right to Information and Privacy Unit ƒ Office of the Director of Public Prosecutions ∇ ƒ Strategic Policy ƒ Dispute Resolution Branch ƒ Whole of Government Information and Privacy ƒ Justices of the Peace Branch Human rights protection: ƒ Office of the Commissioner for Body Corporate and ƒ Child Safety Director Community Management ƒ Office of the Adult Guardian ∇ ƒ Office of the Public Advocate ∇ ƒ Registry of Births, Deaths and Marriages ƒ Victim Assist Queensland

∇ For more information on this area’s activities and performance, see this business area’s 2012-13 annual report. ♦ For more information about Crown Law, see their annual report starting on page 65 of this annual report.

Department of Justice and Attorney-General Annual Report 2012-13 - 9 -

Our performance

Queensland courts performance compared with the national average ƒ Queensland courts continue to achieve impressive clearance rates in the criminal and civil jurisdictions. The following results were achieved during 2012-13:

Justice services Criminal jurisdiction ‐ Supreme and District Courts – 117.4 per cent ‐ Magistrates Court – 97.5 per cent. Civil jurisdiction ‐ Supreme and District Courts – 109.2 per cent ‐ Magistrates Court – 97.5 per cent. ƒ The Commonwealth Report on Government Services 20131 highlights that Queensland courts compare favourably to those in other Australian states and territories. As well as achieving high levels of performance in 2011-12, the Queensland Courts continued to be effective and cost efficient. Queensland Courts experienced the highest number of criminal lodgments of all jurisdictions and finalised 25.6 per cent of all criminal matters nationally. Despite significant demand, Queensland Courts achieved a combined clearance rate for all matters in the criminal jurisdiction of 100.3 per cent. The Supreme Court and District Court achieved the second highest clearance rates of any state or territory with 104.1 per cent and 105.8 per cent respectively. Using the average cost per finalised matter, Queensland performed strongly in both the criminal and civil jurisdictions during 2011-12:

Average cost ($) per National average cost ($) Jurisdiction finalised matter per finalised matter

Supreme Court criminal matter 9 758 19 063

Supreme Court civil matter 2 126 5 767

District Court criminal matter 6 918 9 982

District Court civil matter 621 1 860

Magistrates Court criminal matter 435 563

Magistrates Court civil matter 275 275

Progress with justice reforms

Cracking down on serious drug crime ƒ The Criminal Law Amendment Bill (No. 2) 2012 was introduced on 29 November 2012 and amends the Corrective Services Act 2006 and Drugs Misuse Act 1986. The Bill introduces tougher sentences for drug traffickers and drug dealers who target children.

1 The Commonwealth Report on Government Services 2013 reports on data for the 2011-12 year.

Department of Justice and Attorney-General Annual Report 2012-13 - 10 -

ƒ The Criminal Law (Child Exploitation and Dangerous Drugs) Amendment Act 2013 and the Drugs Misuse Amendment Regulation (No. 1) 2013 target a new generation of drugs through adding new substances to the list of prohibited drugs, creating a new offence of trafficking substances used to manufacture dangerous drugs and being more responsive to ever-changing synthetic substances as they emerge in the community. ƒ The Criminal Proceeds Confiscation (Unexplained Wealth and Serious Drug Offender Confiscation Order) Amendment Act 2013 was assented to on 14 May 2013 and introduces confiscation orders that are specifically aimed to increase the risk associated with involvement in the illicit drug market by requiring serious drug offenders to forfeit property. The Act also introduces unexplained wealth orders which force persons suspected of engagement with serious criminality or receiving tainted funds to prove their wealth was legitimately obtained.

Delivering safer communities services Justice ƒ The Criminal Law Amendment Bill (No. 2) 2012 delivers on the Government’s commitment to crack down on graffiti crime by increasing the maximum penalty and introducing mandatory graffiti removal orders for offenders. ƒ Amendments to the Penalties and Sentences Act 1992 took effect on 21 August 2012 and delivered on a pre-election commitment to increase the value of a penalty unit from $100 to $110 and introduce an offender levy of $300 for matters in the Supreme and District Court and $100 for matters in the Magistrates Court. Monetary penalties have a deterrent and punishment effect. Additionally, they generate revenue which can be redirected to frontline and support services for victims of crime.

Reform ƒ A discussion paper on electoral law reform was released on 3 January 2013. Over 250 submissions were received and considered. The Electoral Reform: Queensland Electoral Review Outcomes will be publicly released on 2 July 2013. Proposed reforms aim to strengthen the integrity and accountability of the electoral system and promote participation through political representation and voting. ƒ The Department assisted in developing the terms of references for, and establishing, a number of Commissions of Inquiry: ‐ the Queensland Child Protection Commission of Inquiry commenced on 1 July 2012 to review Queensland’s child protection system and chart a new road map for the child protection system over the next decade; ‐ the Queensland Health Payroll System Commission of Inquiry commenced on 1 February 2013 to review the implementation of the payroll system; ‐ the Queensland Racing Commission of Inquiry commenced on 1 July 2013 and aims to restore accountability and integrity to the State’s racing industry.

Met government commitments within agreed timeframes

Justices of the Peace ƒ The six-month trial of Justices of the Peace hearing minor civil disputes under $5000 in the Queensland Civil and Administrative Tribunal commenced in June 2013. This initiative allows adjudicators to deal with more complex matters and reduces the costs of hearing minor civil disputes. ƒ A number of initiatives have been implemented to revitalise and refocus the Justices of the Peace Branch on compliance and support of: ‐ outsourcing training courses previously provided by the branch to registered training organisations; ‐ re-establishing the JP Advisory Council to provide advice to the Attorney-General ‐ expanding the JPs in the Community program to173 sites ‐ introducing a formal mentoring program ‐ introducing compulsory training before JP appointment from 1 July 2013 ‐ providing more professional development workshops and seminars ‐ removing the JP (Commissioners for Declarations) category to ensure consistency in witnessing services

Department of Justice and Attorney-General Annual Report 2012-13 - 11 -

‐ reviewing and releasing the Code of Conduct for Justices of the Peace and Commissioners for Declarations.

Queensland Courts ƒ A Central Coroner was appointed in August 2012 to take the pressure off stretched regional Magistrates Courts and help clear a backlog in delayed cases. The Central Coroner investigates reportable deaths in the region extending from Proserpine to Gayndah. At the end of 2011-12, 328 cases were older than 24 months.

Justice services This was reduced to approximately 220 cases at the end of 2012-13. ƒ An additional Supreme Court Justice was appointed on 8 October 2012 through additional funding to address workload pressures in the Supreme Court. ƒ The Department completed the outsourcing of court recording and transcript production. The new service delivery arrangement has introduced new technology giving improved access to courtroom audio and transcripts generating savings of up to $6 million per annum.

Support provided to vulnerable people

Support provided to victims of crime ƒ Victim Assist Queensland received over 2000 applications for financial assistance. Payments totalling over $10 million were provided to help victims recover from the physical and psychological effects of an act of violence. ƒ In 2012-13 Victim Assist Queensland administered a significant funding program, including: ‐ recurrent funding of $2.2 million to six non-government agencies to provide counselling services, court support and specialist support referrals for victims of crime ‐ additional funding of $2 million over four years provided to five non-government agencies to deliver on the Government’s election commitment to improve frontline services for victims injured as a result of violent crime. ‐ one-off funding of $100 000 for two community organisations to build capability to support victims of crime. ƒ Victim Assist Queensland works with external government and non-government stakeholders, including the Queensland Police Service, sexual assault and domestic violence services, court services and health practitioners’ to improve the coordination of services to victims of crime. In 2012-13, Victim Assist Queensland officers provided training, information and support to 281 organisations. Concurrently, there has been a significant increase in referrals to Victims LinkUp. ƒ The Guide to making a Victim Impact Statement was published. The guide explains what Victim Impact Statement are and how they are used by the Courts. This helps victims of crime to decide whether to make a submission to the court about the effect of the crime on them. ƒ Amendments to the Recording of Evidence Regulation 2008 were passed by Parliament to ensure that victims of personal offences dealt with in the Supreme and District Court have access to a free copy of the transcript of proceedings or an audio file of the proceeding.

The Adult Guardian and Public Advocate ƒ The Adult Guardian Client Profile Project report, published in February 2013, contains comprehensive evidence regarding a range of demographic, systemic and protection issues impacting adults with impaired decision-making capacity. The findings highlight the need to develop better solutions, more effective policies and enhanced service delivery responses. The Adult Guardian and Public Advocate are considering the best way to address these findings. ƒ During 2012-132, the Adult Guardian acted as substitute decision maker for more than 2600 adults with impaired capacity, either as appointed guardian or as attorney appointed under an enduring power of attorney. The Adult Guardian received more than 660 new guardianship appointments and ceased acting as guardian in more than 640 cases.

2 Provisional data for the 2012-13 period was provided at time of printing. Finalised data will be published in the Office of the Adult Guardian's 2012-13 Annual Report.

Department of Justice and Attorney-General Annual Report 2012-13 - 12 -

ƒ Throughout the year, the Adult Guardian made health care decisions as statutory health attorney of last resort in more than 400 cases2.

ƒ In 2012-13, the Office of the Adult Guardian concluded more than 200 investigations2 into allegations that an adult with impaired capacity was being or has been neglected, exploited or abused. ƒ To help prevent abuse, neglect and exploitation of adults with impaired capacity or mental or intellectual impairment, community visitors made more than 4600 visits to over 1000 accommodation sites supporting approximately 6000 residents2. ƒ The Public Advocate was reinstated as an independent statutory authority. The Office of the Public Advocate provides systems advocacy on behalf of approximately 144 000 Queenslanders who have impaired decision-making capacity. Justice services services Justice ƒ Amendments to the Guardianship and Administration Act 2000 allow the Public Advocate to request data and information to support the performance of the Public Advocate’s functions and to table a report in the legislative assembly on a systemic issue.

Queensland Courts and Tribunals ƒ The Queensland Courts Referral program commenced on 15 April 2013. The program was developed to address the needs of defendants with drugs and/or alcohol dependency, mental illness, intellectual disability, cognitive impairment and those who are homeless or at risk of homelessness. It is a bail-based process that enables defendants to engage with government agencies and non-government organisations to address the causes of offending behaviour. ƒ The Indigenous Sentencing List program commenced on 1 January 2013. The program is designed for Indigenous people who have committed an offence and are willing to participate with service providers and support agencies to address the underlying cause of their criminal behaviour. It was developed by local Magistrates and stakeholders, operates in 11 locations and is a bail-based program. ƒ The Queensland Civil and Administrative Tribunal, in partnership with the Australian Banking Association, developed industry guidelines for banks in their dealings with adults with impaired capacity.

Legal Practitioner Interest on Trust Accounts Fund (LPITAF)

What is LPITAF? The LPITAF receives interest revenue from all solicitors’ trust accounts kept in Queensland where the clients do not specifically request that their money be invested in their own name. Over $33 million per annum of funds is allocated from the LPITAF to: ƒ administer the regulatory framework for Queensland’s legal profession ƒ support access to legal services for vulnerable Queenslanders. The Attorney-General has the authority to decide whether a payment should be made from the LPITAF under the Legal Profession Act 2007. Funds are allocated to a range of organisations, including Legal Aid Queensland, the Legal Services Commission and Community Legal Centres throughout Queensland. The Department is responsible for the administration of the LPITAF. Maximising service delivery to Queenslanders – review of LPITAF In 2012-13, at the request of the Attorney-General, the Department completed a review of the allocation of funds from the LPITAF. The review aimed to establish a new model of transparent decision making so that LPITAF funding allocations maximised service delivery to Queenslanders, while ensuring the ongoing viability of the LPITAF. Extensive consultation was undertaken with LPITAF funded organisations.

______2 Provisional data for the 2012-13 period was provided at time of printing. Finalised data will be published in the Office of the Adult Guardian's 2012-13 Annual Report.

Department of Justice and Attorney-General Annual Report 2012-13 - 13 -

The final report is available on the Department’s website. Key recommendations include: ƒ setting strategic objectives for the allocation of LPITAF and State funds to LPITAF funded

organisations, focusing on frontline service delivery and accountability

ƒ improved governance, including establishing a LPITAF Committee to support the Attorney-General in

his decision making

ƒ improved funding allocation processes to increase accountability and transparency

ƒ allocating the majority of funds on a strategic triennial basis under service delivery agreements with

performance targets, rather than on the current recurrent basis.

ƒ service providers and government working together to fix gaps in delivery and reduce the likelihood

of duplication Justice services ƒ establishing a dedicated website and reporting performance in the Department’s annual report to

improve transparency.

In 2013-14, the Department will implement these recommendations in consultation with LPITAF funded organisations.

Additional funding for vulnerable women The Queensland Government committed to providing an additional $750 000 over three years to the Women’s Legal Service. In 2012-13, $250 000 was allocated from the LPITAF. These additional funds were allowed the Women’s Legal Service to: ƒ continue its free legal services for vulnerable women, many of whom have experienced domestic violence and complex family law matters ƒ reopen the Rural, Regional and Remote (phone) Line so women across the State are able to access vital legal services. In 2012-13, the Women’s Legal Service more than doubled its casework services compared to 2011-12. Over 2000 clients were assisted and over 3000 legal advices were provided. In June 2013, the Women’s Legal Service reached an important milestone. It opened file number 60 000. This means 60 000 women and their children have been helped through domestic violence and other complex family law matters.

Legal services provided to vulnerable Queenslanders Legal Aid Queensland and Community Legal Centres are provided with funding from the Queensland Government, LPITAF and Commonwealth Government to provide free legal services to vulnerable and disadvantaged Queenslanders. Legal Aid Queensland provides information about its service delivery in its annual report. In 2012-13, it is estimated that the following total numbers of services were provided by Community Legal Centres with the Queensland Government and LPITAF portion of their funding:

Service Total number provided

Total clients 24 030 Legal information 22 925 Legal advice 32 534 Face to face 18 635 Telephone 11 198 Mail 2 306 Email 367 Video Conferencing 19 Cases open at start of period 2 021 Cases opened during the period 4 384 Cases closed during period 4 310 Minor cases 2 753 Medium cases 1 056 Major cases 501 Community legal education projects delivered 381

Department of Justice and Attorney-General Annual Report 2012-13 - 14 -

Allocation of LPITAF and State funding to all LPITAF funded organisations 2012-13 and 2013-14

Organisation 2012-13 2012-13 2013-14 2013-14 LPITAF Actual State Actual LPITAF State Allocation Allocation Approved Approved $ $ Allocation Allocation $ $ Bar Association of Queensland 147 323 - 150 564 - Queensland Law Society1 (2 563 104) - - - Legal Services Commission 4 927,525 108 700 5 488 855 108 700 Legal Practice Committee 34 731 - 50 006 - Legal Aid Queensland 18 934 600 44 774 000 19 351 200 43 777 000 Supreme Court of Queensland Library2 3 041 025 290 000 - 290 000 Project, emergency, and sundry Community Legal 124 715 1 695 1 127 463 1 695

Centre funds services Justice Aboriginal and Torres Strait Islander Women's Legal 79 379 37 430 20 250 - and Advocacy Service Inc Aboriginal and Torres Strait Islander Women's Legal 38 465 4 629 39 311 4 629 Services NQ Inc Banana Shire Community Legal Service 103 967 9 890 106 254 9 890 Bayside Community Legal Service Inc 85 736 26 772 87 622 26 772 Cairns Community Legal Centre Inc 268 476 11 443 225 530 11 443 Care Goondiwindi Association Inc 91 548 21 390 93 562 21 390 Carers Queensland Inc 201 365 23 972 205 795 23 972 Caxton Legal Centre Inc 263 351 84 834 249 598 84 834 Centacare 144 087 - 146 910 - Central Queensland Community Legal Centre Inc 97 855 6 125 68 939 6 125 Court Network Incorporated 355 789 23 972 363 616 23 972 DVConnect Ltd 103 967 13 035 106 254 13 035 Gladstone Community Legal Advice Program 133 755 9 890 106 254 9 890 Gold Coast Legal Service 240 277 44 463 163 803 44 463 Indigenous Legal Services Qld Limited 87 752 - - - Logan Legal Advice Centre Association Inc 112 648 21 390 93 562 21 390 Logan Youth Legal Service 73 925 124 761 75 551 124 761 Mackay Regional Community Legal Centre Inc 203 946 18 187 205 795 18 187 Moreton Bay Regional Community Legal Service Inc 85 737 26 771 87 623 26 771

North Queensland Women's Legal Service Inc – Cairns 261 590 32 960 267 345 32 960 and Townsville Nundah Community Legal Service3 137 448 21 390 93 562 21 390 Pine Rivers Community Legal Service 178 043 30 635 181 960 30 635 Prisoners' Legal Service Inc 226 564 124 207 179 989 124 207 Queensland Advocacy Incorporated 401 043 13 035 409 866 13 035 Queensland Aged and Disability Advocacy Inc 103 967 13 035 106 254 13 035 Queensland Association of Independent Legal Services 201 365 - 205 795 - Inc - Secretariat Queensland Public Interest Law Clearing House 642 975 36 416 657 044 36 416 Incorporated4 Refugee and Immigration Legal Service Inc 294 906 129 085 301 112 129 085 Roma Community Legal Service Inc 150 688 100 865 154 003 100 865 South West Brisbane Community Legal Centre Inc 436 594 177 896 362 890 177 896

Suncoast Community Legal Service Inc 207 059 34 316 210 138 34 316 Taylor Street Community Legal Service 106 468 9 551 108 810 9 551 Tenants' Union of Queensland Inc 112 268 84 593 114 738 84 593 The Advocacy and Support Centre Inc - Toowoomba 361 266 150 088 360 707 150 088 Community Legal Service The Advocacy and Support Centre Inc - Ipswich 152 666 14 039 156 025 14 039 Community Legal Service Townsville Community Legal Service Inc 92 214 26 517 63 583 26 517 Welfare Rights Centre Inc 253 597 130 892 259 176 130 892 Women's Legal Service Inc 396 284 177 204 149 502 427 204 Youth Advocacy Centre Inc 152 201 97 627 89 733 97 627 Notes: 1. Queensland Law Society returned $2 563 104 from previous year surpluses in 2012-13. 2. In 2013-14, the Supreme Court of Queensland Library will deliver services using its cash reserve. 3. Additionally, $30 000 of the emergency funds has been allocated to Nundah to continue the Friday Free Community Legal Clinic in 2013-14. 4. Additionally, $200 000 of the emergency funds has been allocated to QPILCH to continue the Homeless Persons Legal Clinic in 2013-14.

Department of Justice and Attorney-General Annual Report 2012-13 - 15 -

Client satisfaction with information and services ƒ In 2012-13, the percentage of clients satisfied with the overall services of Victim Assist Queensland remained high with 84.3 per cent of clients surveyed reporting satisfaction with financial assistance services. The Victims LinkUp telephone and web service, which links victims of crime and their families to existing support services that can help their recovery, reported a 97.9 per cent overall satisfaction rate. Victim Assist Queensland introduced an online survey which has increased the number of surveys completed and improved accuracy of reporting. Justice services ƒ Feedback from users of the Queensland Civil and Administrative Tribunal over 2012-13 demonstrated a 74 per cent overall satisfaction rating. This is an increase of 3 per cent in satisfaction from 2011-12. ƒ The Dispute Resolution Branch conducted a survey which indicated 98 per cent of clients who responded found staff to be helpful and courteous and 93 per cent said they would recommend the service to others.

Other key performance in 2012-13

Information and services Queenslanders need to protect their rights, meet their obligations and access justice services ƒ The Registry of Births, Deaths and Marriages launched the online family history research service on 6 June 2013. It allows customers to search, order and pay for historical certificates and register images online 24 hours a day, seven days a week. This initiative provides customers with easier access, cost savings and greater product choice. In addition, it ensures the preservation of records. ƒ The Office of the Commissioner for Body Corporate and Community Management responded to more than 24 000 client enquiries, provided a series of seminars throughout Queensland on body corporate rights and responsibilities and released a new factsheet on amendments to the lot entitlement provisions of the Body Corporate and Community Management Act 1997. ƒ The new Queen Elizabeth II Courts of Law was officially opened in Brisbane on 3 August 2012. As well as increased operating efficiencies, the new complex improves public access to court services and provides more streamlined trials through the technology provided. ƒ In January 2013, bailiffs in the Supreme and District Courts transitioned from the operational stream to the administrative stream. When bailiffs are not required in a courtroom, they perform administrative duties. This ensures efficient use of all staff.

Alternative dispute resolution to make access to justice faster, easier and more cost effective ƒ The Dispute Resolution Branch continued to deliver timely alternative dispute resolution services through its criminal and civil justice mediation services. In 2012-13, 82 per cent of civil matters were settled within 30 days and 66 per cent of criminal matters were settled within 65 days. ƒ The Dispute Resolution Branch completed the Mornington Island Restorative Justice project by mentoring Junkuri Laka Justice Association in its first full year of managing the peacemaking and mediation service on Mornington Island. ƒ The Land Court and the Planning and Environment Court use alternative dispute resolution processes to provide litigants with a process that is faster and less costly than a full court hearing for both the court and litigants. In 2012-13, over 58 per cent of Land Court matters were finalised through alternative dispute resolution. In the Planning and Environment Court, approximately 70 per cent of matters completed at alternative resolution were resolved as a result of that process. ƒ The Office of the Commissioner for Body Corporate and Community Management continues to provide a conciliation service as an alternative dispute resolution process, achieving voluntary agreements in over 60 per cent of cases. The Office resolved over 75 per cent of conciliation applications within 30 days of lodgment. ƒ The Queensland Civil and Administrative Tribunal introduced a text message reminder service to parties undertaking alternative dispute resolution. The service was implemented to improve the attendance and participation rates for mediations and to deliver a more cost effective service in improving the “no show” rates at the mediations, without the requirement to re-list matters at a later date.

Department of Justice and Attorney-General Annual Report 2012-13 - 16 -

High quality prosecution services ƒ The Office of the Director of Public Prosecutions presented 100 per cent of indictments within the legislative timeframe of six months. The Office of the Director of Public Prosecutions prosecuted a number of high profile matters including Hohepa Morehu-Barlow and the appeal of Massimo Sica. Committal proceedings against Brett Peter Cowan and Gerard Baden-Clay, which resulted in both matters being committed for trial to the Supreme Court, were also conducted. ƒ The Office of the Director of Public Prosecutions confiscates the proceeds of crime under chapter 3 of the Criminal Proceeds Confiscation Act 2002. Between 1 July 2012 and 30 June 2013, $638 046 was collected as a result of the execution of forfeiture orders under the conviction based scheme. As at 30 June 2013, $148 203 was collected as a result of the execution of pecuniary penalty orders during the 2012-13 financial

year. services Justice ƒ The Office of the Director of Public Prosecutions conducts legal work on behalf of the Crime and Misconduct Commission (CMC) as the solicitor on the record in relation to chapter 2 proceedings of the Criminal Proceeds Confiscation Act 2002. The CMC applies for the restraining order and subsequent forfeiture of the relevant assets or proceeds of crime. From 1 July 2012 to 30 June 2013, $17.09 million in assets was restrained. A total of $16.98 million of this amount was forfeited to the State.

Future direction

In 2013-14, these service areas will: ƒ respond to the Callinan Review of the Crime and Misconduct Commission and recommendations of the Parliamentary Crime and Misconduct Committee inquiry ƒ complete the review of the Electoral Act 1992 and introduce legislative changes ƒ commence a review of the Victims of Crime Assistance Act 2009 ƒ adopt the International Framework for Courts Excellence methodology in the Supreme, District, Magistrates Courts to improve the quality of justice and court administration ƒ implement eFiles service in larger District Court registries to allow court users to access court documents at all times on the Queensland Courts website ƒ provide funding of $1.4 million in 2013-14 ($3.5 million over three years) to continue the JP (QCAT) pilot program and to revitalise and refocus the JP Branch on compliance and support ƒ continue to support victims of crime who may have been directly or indirectly affected by violent crime through the provision of $0.531 million in 2013-14 ($2 million over four years) for additional support services ƒ improve community based court support for victims of crime ƒ implement the recommendations of the LPITAF review in consultation with funded organisations ƒ undertake a full external evaluation of the Mornington Island Restorative Justice Project ƒ pursue policy reform in relation to the use of electronic monitoring devices for people with impaired decision-making capacity residing in supported care facilities.

Department of Justice and Attorney-General Annual Report 2012-13 - 17 -

Service standards and other measures

Service standards and other 2009-10 2010-11 2011-12 2012-13 2012-13 2012-13 Notes measures Actual Actual Actual Target/ est Est actual Actual Justice services Supreme Court – Court of Appeal

Clearance rate (finalisations/lodgments) per cent

- Civil law 93.2% 104.6% 98.5% 100% 93% 99.6%

- Criminal law 1 98.6% 89.4% 104.1% 105% 101% 92.8%

Backlog indicator (greater than 24 months)

- Civil law 0% 0% 0% 0% 0% 0%

- Criminal law 0.6% 0% 0% 0% 0% 0%

Supreme Court – Trial Division

Clearance rate (finalisations/lodgments) per cent

- Civil law 2 94.9% 129.6% 129.2% 105% 107% 112.6%

- Criminal law 3 92.8% 98.4% 105.8% 100% 125% 118.4%

Backlog indicator (greater than 24 months)

- Civil law 4 5.4% 7.2% 10.1% 5% 11% 10.1%

- Criminal law 5 3.7% 5.1% 6.4% 5% 9.5% 10.1%

District Courts

Clearance rate (finalisations/lodgments) per cent

- Civil law 6 94.2% 93.2 94.9% 100% 108% 107.4%

- Criminal law 7 96.6% 104.4% 104.5% 100% 103% 105.9%

Backlog indicator (greater than 24 months)

- Civil law 3.8% 3.9% 3% 5% 3.5% 3.9%

Department of Justice and Attorney-General Annual Report 2012-13 - 18 -

Service standards and other 2009-10 2010-11 2011-12 2012-13 2012-13 2012-13 Notes measures Actual Actual Actual Target/ est Est actual Actual

- Criminal law 6.3% 5.1% 5.5% 5% 5.5% 5.4%

District Court – Appeals

Clearance rate (finalisations/lodgments) per cent Justice services services Justice - Civil law 8 99% 130.8% 109.2% 100% 105% 118.9%

- Criminal law 9 122.3% 38.5% 83.5% 100% 99% 271.9%

Backlog indicator (greater than 24 months) per cent

- Civil law 10 2.9% 3.9% 4.4% 0% 4% 10.5%

- Criminal law 0.4% 0.1% 2.1% 0% 65% 3.7%

Magistrates Courts

Clearance rate (finalisations/lodgments) per cent

- Civil law 112.7% 110.4% 99.9% 100% 99% 97.5%

- Criminal law 101.6% 104.4% 100.1% 100% 97% 97.5%

Backlog indicator (greater than 12 months)

- Civil law 7.7% 7.4% 8% 6% 8% 9.9%

- Criminal law 14.1% 13.1% 11.2% 12% 11% 11.1%

Childrens Court

Clearance rate (finalisations/lodgments) per cent

- Civil law -- -- 94% 100% 98% 99.2%

- Criminal law 11 -- -- 101.1% 100% 105% 106.9%

Backlog indicator (greater than 12 months)

- Civil law -- -- 10.7% 8% 8% 8.6%

- Criminal law -- -- 9.1% 8% 7% 10.9%

Department of Justice and Attorney-General Annual Report 2012-13 - 19 -

Service standards and other 2009-10 2010-11 2011-12 2012-13 2012-13 2012-13 Notes measures Actual Actual Actual Target/ est Est actual Actual

Coroners Court

Clearance rate 88% 99.8% 106.9% 100% 100% 105% (finalisations/lodgments) per cent Justice services

Backlog indicator (greater than 24 12 7.6% 11.8% 14.1% 5% 10% 10.2% months)

Land Court and Tribunals

Clearance rate 13 265% 76% 84% 95% 93% 124% (finalisations/lodgments) per cent

Backlog indicator (greater than 12 14 -- 25% 26% 10% 29% 37% months)

Courts Innovation Program

Diversionary court programs’ 15 -- 82.6% 80% 82% 85% -- completion rate

Tribunal services

Body Corporate and Community Management

Clearance rate -- 100% 103% 95% 95% 98% (finalisations/lodgments) per cent

Queensland Civil and Administrative Tribunal

Clearance rate 16 -- -- 91% 95% 108% 109%

Overall client satisfaction with 17 -- -- New 60% 71% 74% services provided measure

Prosecution Services

Average time for presentation of 18 ------indictments (months)

Dispute Resolution Services

Agreement rate per cent

- Civil mediation 19 -- -- 84% 80% 85% 85%

- Criminal mediation -- -- 98% 95% 99% 99%

Life event registration services

Average time to register life events (days):

Department of Justice and Attorney-General Annual Report 2012-13 - 20 -

Service standards and other 2009-10 2010-11 2011-12 2012-13 2012-13 2012-13 Notes measures Actual Actual Actual Target/ est Est actual Actual

- births 20 -- -- 6.9 7 6.5 5.2

- marriages 21 -- -- 5.5 5 5 5.7

- deaths 22 -- -- 3 3 3 0.4

- changes of name 20 -- -- 15 15 7 5.2 services Justice

Average time to issue life event 23 -- -- 4.1 5 5 5.7 certificates

Victims of crime assistance services

Average length of time (calendar days) for financial assistance applications to be assessed:

- interim assessments 24 -- -- 12 21 16.1 15.5

- funeral assessments 25 -- -- 7 21 21.5 22

- general assessments 26 -- -- 70 90 75.4 74.5

- general assessments for 26 -- -- 90 180 112.2 102.6 secondary and related victims

Percentage of clients satisfied with the overall service:

- financial assistance 27 -- -- 96% 70% 84.7% 84.3%

- LinkUp 27 -- -- 98% 70% 92% 97.9%

Guardianship services

Average time to complete referred 28 -- -- 5.9 5.5 7.6 7.3 investigations (months)

Percentage of quality assurance -- 80% 84% 80% 81% 77% audits of the delivery of guardianship services that meet targets

Department of Justice and Attorney-General Annual Report 2012-13 - 21 - Notes: 1. Finalisations decreased during 2012-13 as a significant number of appeals were de-listed on the day of, or day before, the hearing date and it was not possible to allocate other matters at short notice. 2. The court has no control over the number of lodgments. There has been a decrease of 11.2 per cent in civil lodgments in 2012-13. This has resulted in a clearance rate greater than 100 per cent. 3. The court has no control over the number of lodgments. There has been a decrease of 21.4 per cent in criminal lodgments in 2012-13. This has resulted in a clearance rate greater than 100 per cent. 4. This variance is due to a reduction of 13 per cent in the total number of active pending cases. The number of active civil matters greater than 24 months decreased by 12.7 per cent which is less than the total reduction. This resulted in a backlog indicator greater than target. 5. This variance is due to a reduction of 31.3 per cent in the total number of active criminal matters. The number of active criminal matters greater than 24 months remained constant in 2012-13 compared to the previous year. Justice services 6. The court has no control over the number of lodgments. There has been a decrease of 12 per cent in civil lodgments in 2012-13. The court has maintained its finalisation rate. This has resulted in a clearance rate greater than 100 per cent. 7. The court has no control over the number of lodgments. There has been a decrease of 8.1 per cent in criminal lodgments in 2012-13. This has resulted in a clearance rate greater than 100 per cent. 8. The progression of matters to finalisation is dependant on the readiness of parties to proceed and is not within the court’s control. This result is based on a very small number of matters and therefore subject to fluctuation. 9. This variance is due to the finalisation of a large number of matters about a particular aspect of liquor licensing law. These matters were unable to be finalised until a determination was made in a test case at the High Court of Australia. 10. This variance is based on a very small number of matters. The progression of matters to finalisation is dependant on the readiness of parties to proceed and is not within the court’s control. 11. The court has no control over the number of lodgments. There has been a decrease of 4.8 per cent in criminal lodgments in 2012-13. The court has maintained its finalisation rate. This has resulted in a clearance rate greater than 100 per cent. 12. The progression of matters to finalisation is dependant on other agencies to provide autopsy, toxicology and police reports. In addition, Coroners are required to await outcomes of expert investigations (e.g. workplace health and safety investigations) and criminal proceedings before proceeding to inquest. 13. The court has no control over the number of lodgments. There was a significant decrease in lodgments in 2012-13. This has resulted in a clearance rate greater than 100 per cent. 14. The progression of matters to finalisation is dependant on the readiness of parties to proceed and is not within the court’s control. The majority of cases greater than 12 months relate to the determination of compensation for the renewal of mining leases. As there is no restriction on mining activities during this process, there are often lengthy delays in obtaining relevant information from the parties. 15. This measure will not be reported on because major components of the diversionary court programs are no longer funded. Therefore, this Service Standard has been discontinued in the Service Delivery Statement. 16. This positive result is due to streamlining of processes and prioritising backlogs in retail shop leases, building and anti-discrimination dispute lists. 17. The Queensland Civil and Administrative Tribunal improved in all areas surveyed. Eighty-one per cent of customers reported they were treated respectfully and 76 per cent reported they received a prompt response. 18. The presentation of indictments within six months is a mandatory requirement under the Director of Public Prosecutions Act 1984. In 2012-13, the Office of Director of Public Prosecutions presented 100 per cent of indictments within six months. As the Office of the Director of Public Prosecutions has limited ability to significantly alter existing legal processes and resulting timeframes, measuring average timeframes is not a meaningful performance measure. This measure will not be reported against and has been discontinued in the 2013-14 Service Delivery Statement. 19. This positive result is indicative of the high quality service provided by mediators and staff in assisting people to resolve their disputes through the voluntary 12 step mediation model. It is important to note that due to an increase in referrals from the Queensland Civil and Administrative Tribunal (QCAT), this measure now only reflects 28 per cent of the Dispute Resolution Branch's civil files. The other 72 per cent are for compulsory mediations provided to QCAT clients mediated using an abbreviated mediation model. In 2012-13, the agreement rate for these compulsory mediations was 45 per cent which is below the agreed target of 50 per cent. Measures have been implemented to increase this agreement rate and it will be reported on as a separate measure in 2013-14. 20. This positive result is due to enhanced resource planning and client communication to minimise follow up. 21. This variance is due significant delays receiving responses from marriage celebrants after further information has been requested. This is outside the control of the Registry of Births, Deaths and Marriages. 22. This positive result is due to increased take up of online registration functionality by Funeral Directors. 23. This variance is due significant delays receiving client responses after further information has been requested. This is outside the control of the Registry of Births, Deaths and Marriages. 24. This positive result is due to prioritising interim applications which raise urgent expenses. 25. This variance is based on a small number of applications. Completion of assessment is often dependent on the Police to provide information. This is not within the control of Victim Assist Queensland. 26. This positive result is due to a redirection of resources to assessment activities. 27. This positive result is due to enhanced resource planning and customer service practices. An online form has been introduced in 2012-13 to capture client satisfaction. This has resulted in a significant increase in the number of surveys completed and accuracy of results. 28. This variance is due to efforts made to finalise investigations which are highly complex and have been open for a significant period of time. As the measure is an indication of the age of investigations at the time of finalisation, this has resulted in an average completion time greater than target.

Department of Justice and Attorney-General Annual Report 2012-13 - 22 -

Youth justice services

Steve Armitage

Assistant Director-General

2012-16 objective: 2013-17 objective:

ƒ Improve youth justice services ƒ Improve youth justice services

This performance chapter covers the following service area: Youth Justice provides early intervention, statutory youth justice and detention services to hold young people to account for their actions, encourage their reintegration into the community and promote community safety. This includes boot camps, conferencing and detention centres. Youth Justice also develops and implements strategies Youth justice services Youth justice services to meet the needs of youth justice clients and their families. Youth justice services are delivered by the following business areas: ƒ Youth Justice Services ƒ Court Services ƒ Youth Justice Conferencing ƒ Youth Detention Centres ƒ Policy, Performance, Programs and Practice ƒ Youth Detention Operations and Outlook Services ƒ Learning and Workforce Development.

Our performance

Victims of crime satisfaction with justice processes ƒ Youth justice conferences are held for young offenders to engage with victims of crime and repair the harm caused by their actions. ƒ Youth justice conferencing has received consistently high satisfaction ratings from all participants, including victims. From 1 July 2012 to 31 March 20133 98 per cent of participants (including victims) were satisfied with the outcome. ƒ Court-referred conferencing was discontinued from 31 January 2013 through legislative changes to the Youth Justice Act 1992. However, police-referred conferencing is continuing. ƒ Of all conferences held from 1 July 2012 to 31 March 2013, 94 per cent had an outcome of agreement made.

Integrated case management provided for young offenders ƒ Youth Justice Services works with other government, non-government and community agencies to provide consequences for offending and address the causes of offending.

3 Full year data for 2012-13 was not available at the time of printing. Under nationally agreed reporting guidelines, data extraction for a financial year takes place after 31 August of the following financial year. The additional eight weeks enables activities that started close to the end of the financial year to be finalised and entered into information systems and adequate time to cleanse the data, ensuring accurate reporting.

Department of Justice and Attorney-General Annual Report 2012-13 - 23 -

Youth justice services Department of Justice and Attorney-General Annual Report 2012-13 Report2012-13 Annual ofJustice andAttorney-General Department ƒ Profile ofyoungoffenders Reduction in offendingand reoffending ƒ Supporting non-government ƒ ƒ ƒ ƒ ƒ Maintaining and developing safe, secure and contemporary youth detention facilities Deliver high quality programsandservicesinthe community and indetention centres ƒ ƒ ƒ panels management Collaborative case ƒ

facilities, administration and service areas. and facilities, administration panels. ofintensive casemanagement coordinated delivering and fordeveloping are responsible panels The organisations. andnon-government range ofgovernment or particip Serviceslead YouthJustice of re-offending. manage case integrated tofacilitate used inQueensland offending. toyouth contributing factors and th people toyoung services delivery of and organised Coordi offenders. ofyoung needs support address the detention centres. The strategy includes more ri more includes strategy The centres. detention ac will increase in 2013-14, continued work, tobe offending behaviour. contribut factors family-related training andaddressing pro-soci in engagement increased shows that evidence this strategy in future years. futureyears. this strategyin toimplement continue will Services Justice onhealth.Youth have can workenvironment 24 hour impact a and the workers foryouth abilitiesrequired thephysical strategy recognises ofthe component Fit4Work a testingand fitness assessment, into 2013-14. wereeffectiv individualassistance and fact sheets help to Strategies centres. detention of the security and andvisitors staff people, ofyoung safety on the emphasis strong witha operated, are centres detention dyn competencies, training,mandatory actions protective including staff, detention foryouth strategy environment working and supported safe a implemented met. needs theirrehabilitation andhave well inyouthdetention and safe remain people sure young make staff to centre panels. management case collaborative of the effectiveness of youth justice clients and their families in working towards agreed goals. working towardsagreedgoals. familiesin andtheir clients of youthjustice improved non-government organisations’ ability toidenti ability organisations’ improved non-government toaperfor services, totransition youth justice non-gove supported and Services developed Youth Justice andsafetyin health work toimprove strategy comprehensive a developed Services also Youth Justice review Servicescompleted Youth a comprehensive Justice supportyout detention centresand To furtherimproveyouth policies, improved and Services reviewed Youth Justice This CentreatTownsville. YouthDetention at theCleveland work continued expansion During 2012-13, co data Servicesimproved YouthJustice During 2012-13, with They align familysupport. and employment and education including issues onkey focus The panels operatein panels,which management case Collaborative tode works withotheragencies Services Youth Justice From 1 July 2012 to 31 March 2013 to31 March From 1July2012 organisations who provide youth justice services services justice youth who provide organisations pplicant profiling) and better training and support for employees. The supportforemployees. trainingand andbetter pplicant profiling) 3 342 young people (10 per cent) accounted for approximately forapproximately accounted per cent) (10 people young 342

mance outcome reporting framework. This framework This reportingframework. outcome mance gorous re-employment practices (including medical (including gorous re-employmentpractices e across both centres during 2012-13 and will continue willcontinue and 2012-13 centresduring both across e commodation and expand the centre’s educational thecentre’s andexpand commodation staff implement the revised policies, including training, training, including policies, revised the staff implement nating interventions and support ensures a systematic support ensures nating interventionsand a systematic services and programs for young people referred to the to referred foryoungpeople programs services and al activities, including employment, education and educationand employment, activities, including al ate in the panels, which include representation froma representation which include thepanels, ate in velop and deliver coordinated intervention plans that coordinatedinterventionplans anddeliver velop practices and training provided to youth detention to youthdetention provided training and practices ment to young people identified as being at high risk athigh as being ment toyoungpeopleidentified es to positive outcomes in relation to young people’s toyoungpeople’s outcomesinrelation positive es to 15 locations across the State, are one mechanism onemechanism are State, the across locations 15 amic risk assessment and incident response. response. assessment andincident amic risk llection and monitoring processes to better assess processestobetter andmonitoring llection fy and record client n client andrecord fy of policies and procedures relating to how youth tohowyouth relating procedures of policiesand eir family and is critical to addressing causal and causaland critical toaddressing family andis eir rnment organisations, currently funded to provide fundedtoprovide currently organisations, rnment h detention centre staff, Youth Justice Services Services Justice centre staff,Youth h detention eeds and track the progress trackthe and eeds

- 24

49 per cent of the 22 044 youth charges4 finalised in Queensland courts. ƒ In recent years, the profile of a young offender has changed. More young people are presenting with increasingly complex issues such as drug and alcohol use, poor mental and physical health, low levels of education, exposure to violence during childhood and early adolescence and severe and long-term neglect and family dysfunction. These factors have created increased demand across the youth justice system, including detention.

Met government commitments within agreed timeframes

Youth boot camps ƒ On 31 January 2013, Youth Justice Services commenced a $2 million, two-year trial of youth boot camps. The goal of the boot camps is to instil discipline, respect and values in the young person while working with them and their family to address the causes of their offending and support them into learning or earning. ƒ Two different boot camp models were introduced a voluntary early intervention youth boot camp at the Gold Coast and a sentenced youth boot camp in Cairns and surrounding areas. ƒ The sentenced youth boot camp allows the courts to sentence a young offender to a Boot Camp Order instead of sending a young person to detention. Youth justice services ƒ The voluntary early intervention youth boot camp aims to deter young people away from starting a life of crime and get their lives back on track. Young people demonstrating behaviours that indicate they are on the path to becoming an offender can be referred to this boot camp by police, teachers and health professionals. ƒ In 2013-14, Youth Justice Services will expand the youth boot camp trial to three new locations so that more young people may attend boot camp. The expansion will establish a sentenced youth boot camp in the Townsville area and two early intervention youth boot camps in Rockhampton and the Fraser Coast/Sunshine Coast areas. ƒ The trial will be evaluated to determine if it reduces entry into the youth justice system and re-offending. Outcomes from this evaluation will contribute to the Queensland Government’s decision on whether to introduce further boot camps in other locations across the State.

Other key performance in 2012-13

Review of the Youth Justice Act 1992 ƒ Youth Justice Services commenced a formal review of the Youth Justice Act 1992 to examine: - expanding the existing naming laws so that the names of repeat offenders can be made public - creating an offence for breach of bail for young offenders - allowing courts access to a person’s juvenile criminal history when sentencing them as an adult, so the court can see their full criminal history - removing the principle that detention be considered as an option of last resort and for the shortest possible period upon sentencing - automatically transferring young offenders to adult prison when they turn 17 to make sure offenders receive age appropriate responses and to manage demand on youth detention centres. The review will also consider ways to reduce red tape by examining any inefficiency in statutory obligations contained in the Act.

4 Data is a count of all charges that resulted in a court appearance and were finalised in 2012-13. Not all of these charges will result in a proven outcome.

Department of Justice and Attorney-General Annual Report 2012-13 - 25 -

Youth justice services Department of Justice and Attorney-General Annual Report 2012-13 Report2012-13 Annual ofJustice andAttorney-General Department ƒ ƒ ƒ ƒ ƒ ƒ ƒ of options Review sentencing

In 2013-14, this service area will: area service In 2013-14,this

Future direction Future direction ƒ ƒ ƒ ƒ ƒ Blueprint for the Future of Youth Justice

not only held accountable for their actions, but also but their actions, accountable for not onlyheld and get value for money from every dollar spent on youth justice inQueensland spentonyouth everydollar moneyfrom for and getvalue efficien and more effective identifies and underway bootcamps attend may more youngpeople - options including: other sentencing considered Services Justice detention, Youth to person ayoung sentencing alternative to - commission stage 1 of the expansion work at the Cleveland Youth Detention Centre Youth Detention theCleveland work at expansion 1ofthe stage commission Justice aBlueprintfortheFutureofYouth develop that so Coast Coast/Sunshine andtheFraser Rockhampton trial toTownsville, bootcamp youth expand the review ofthe the to response Government’s implement the CampOrderas anew a Boot introducing well as As optionsav sentencing examined Services Youth Justice continue to implement the comprehensive workplace, health workplace, comprehensive the continue toimplement

(73.6 per cent). cent). (73.6 per addiction drug totackle treatment providing cent); and per (76.8 andneglect violence experiencing supporttochildren percent);providingbetter and employment(77.4 education as: providing conditions (66.3 per cent). percent). (66.3 conditions achildtobreachtheirbail anoffencefor it andmaking cent); (71.1per programs cent); employment were seen safer makingQueensland and youth crime of acrime. a victim, was who member orhadafamily victim, beena had the survey to respondents Queensland. cons reformsthey on thetypesof justice system inthe partiesinterested and community seekingfeedbackfromthe survey paperand an information justice system and break the cycle of offending. ofoffending. cycle the and break system justice w that Justice, Blueprint fortheFutureofYouth Feedback and ideas from the survey will be considered survey willbe fromthe andideas Feedback for preventing reforms effective themost survey, inthe identified reforms and proposed Of thecurrent in th identified initiatives Of thecrimeprevention 4184 percentofthe (76.7) seven point Seventy-six 2013. 30 June closedon Public consultation yout effective reformofthe and innovative To shape clean up graffiti as part of their sentence; sentence; aspartoftheir graffiti clean up to them and requires ofagraffitioffence is foundguilty orolder,who ofage 12 years young person, ba an offendergives aimstoensure The initiative broader range of options when sentencing young offenders. offenders. young when sentencing of options broader range a toconsider court the allows thisprinciple Removing sentenced. are when they and arrested person is beth should detention anoffence, for young person introducing Graffiti Removal Orders as Removal introducing Graffiti as part of the reviewofthe as partofthe Youth Justice Act 1992 Justice Youth another sentencing option under the option underthe sentencing another ider necessary to address youth crime issues in youth crimeissues toaddress ider necessary t youth justice responses to deliver safer communities safercommunities responsestodeliver t youthjustice ill provide an action plan to transform the youth to transformthe an actionplan ill provide in Queensland that builds on the reforms already reforms onthe thatbuilds in Queensland provided with an opportunity forrehabilitation. withanopportunity provided sentencing option which gives the courts afurther courts givesthe optionwhich sentencing e survey, the most effective interventions were seen seen were interventions effective most the e survey, ck to their community. These orders apply toevery apply orders These community. ck totheir ailable to the court to make sure young offenders are young offenders sure tomake court tothe ailable , removing the principle that when sentencing a sentencing thatwhen theprinciple , removing h justice system, Youth Justice Services released released Services Justice Youth system, h justice e last resort. This principle applies when a young whenayoung applies principle This resort. e last as: early intervention and prevention (75.4per andprevention intervention early as: further as part of the future development ofthe ofthefuturedevelopment aspart further Youth Justice Act 1992 Justice Youth and safety strategies in youth detention centres. detention strategies inyouth andsafety Youth Justice Act1992. Youth Justice

- 26

Service standards and other measures

2012-13 2012-13 2009-10 2010-11 2011-12 2012-13 Service standards and other measures Notes Target/ Est Actual Actual Actual Actual est actual

Support for young people

Percentage of orders supervised in the community that are successfully completed:

- Aboriginal and Torres Strait Islander 1 -- 72% 78% 72% 73% 75% young people

- Other young people 1 -- 80% 86% 80% 82% 80% Youth justice services Youth justice services

- All young people 1 -- 76% 82% 76% 78% 77%

Percentage of completed referrals to the conditional bail program that are successful:

- Aboriginal and Torres Strait Islander 1, 2 72.2% 71.4% 57% 71% 59% 49% young people

- Other young people 1, 2 -- 72.2% 79% 71% 62% 64%

- All young people 1, 2 73.7% 71.8% 64% 72% 61% 56%

Percentage of youth justice 1 99% 99% 98.2% 98% 98% 98% conferencing participants (including the victim) that are satisfied with the outcome

Rate per 1 000 young people (ages 10- 16 years) in detention:

- Aboriginal and Torres Strait Islander 1, 3 3.14 2.94 3.2 3.3 3.7 4.05 young people

- Other young people 1, 3 -- 0.15 0.13 0.14 0.14 0.14

- All young people 1, 3 0.34 0.33 0.33 0.34 0.37 0.39

Number of referrals for young people dealt with through youth justice conferencing:

- Aboriginal and Torres Strait Islander 1, 4 732 691 1 110 525 394 394 young people

- Other young people 1, 4 -- 1 696 1 827 1 155 866 866

Department of Justice and Attorney-General Annual Report 2012-13 - 27 -

Youth justice services 4. 3. Department of Justice and Attorney-General Annual Report 2012-13 Report2012-13 Annual ofJustice andAttorney-General Department 2. 1. Notes: other measures and Service standards l on epe ,4 1 237 3 160 6 1260 1260 1680 2937 2387 2513 1,4 in detention Average daily number ofyoung people - All young people l on epe ,3 4. 17 3 13 5 160 52 154 55 143 57 137 52 137 59 141.5 -- 1,3 1,3 - All young people - Otheryoung people young people - Aboriginal andTorres Strait Islander

months of police-referred conferencing. conferencing. months ofpolice-referred isanactualas andrepres at 31March2013 The 2012-13Actual demand acrosstheyouthjusticesystem, includingdetention. neglect andlong-term severe adolescence, childhood andearly physical issues suchas drugandalcoholuse,poormental Due to legislative changes tothe Due tolegislative haschanged, ayoungoffender recentyears,theprofileof In which is currently being developed and is which iscurrentlybeingdeveloped factors such as bail duration, bail conditions and interventions factors suchasbailduration,conditionsandinterventions YouthJusticeServices cont completions. is examiningthefactors range of operational and policy responses. andpolicyresponses. range ofoperational option of the conditional bail program. The increased useofcond Theincreased bailprogram. option oftheconditional away putinplacetodivertyoungpeople Strategies havebeen thedata,ensuringaccuratereporting. timetocleanse systemsandadequate into information isanactualas Fullyearda at 31March2013. The 2012-13Actual year. The additional eight weeks enables activities thatstarted activities eightweeksenables year. Theadditional forafi dataextraction reporting guidelines, nationally agreed

3 : Youth Justice Act 1992 Act Youth Justice expected to be released in 2014. tobereleasedin2014. expected This work will be incorporated intothe This workwillbeincorporated Notes ,3 22 8 6 7 9 108 99 87 86 78 82.2 1, 3

2009-10 , court-referred conferencing was discontinued from 1January2013. discontinuedfrom was conferencing , court-referred Actual Actual with more young people presenting with increasingly complex complex withincreasingly youngpeoplepresenting with more nancial year takes place after 31 August of the following finan 31Augustofthefollowing yeartakesplaceafter nancial health, low levels of education, exposuretoviolenceduring health,lowlevelsofeducation, from being remanded in detention by providing courtswiththe indetentionbyproviding remanded being from close to the end of the financial year to be finalised andent theendoffinancialyeartobefinalised close to delivered within the context of bail programs and developing a anddeveloping withinthecontextof bailprograms delivered and family dysfunction. These factors have created increased createdincreased Thesefactorshave dysfunction. family and ents seven months of court-referred conferencing and nine and nine conferencing ents sevenmonthsofcourt-referred ributing to non-compliance with bail. This includes analysing withbail.Thisincludesanalysing tonon-compliance ributing itional bailhasalsoseenahigherproportionofunsuccessful itional ta for 2012-13 was not available at the time of printing. Unde availableatthetimeofprinting. 2012-13wasnot ta for 2010-11 Actual Actual 2011-12 Actual Blueprint for the Future ofYouthJustice Future the for Blueprint 2012-13 Target/ est 2012-13 actual actual Est 2012-13 Actual Actual ered

- 28 cial

r

Fair and safe work services

Simon Blackwood

Deputy Director-General

2012-16 objective: 2013-17 objective:

ƒ Improve health, safety and fairness in ƒ Improve health, safety and fairness in workplaces and the community workplaces and the community

This performance chapter covers the following service area: Fair and Safe Work provides workplace health and safety services and workers’ compensation policy advice. It develops and enforces standards for electrical safety and promotes strategies for improved electrical safety performance. It supports Queensland’s industrial relations system including Queensland’s participation in the national Fair Work system. Fair and safe work services services work Fair and safe Fair and safe work services are delivered by the following business areas: ƒ Electrical Safety Office ƒ Private Sector Industrial Relations ƒ Queensland Industrial Relations Commission ♦ ƒ Workplace Health and Safety Queensland.

Our performance

Workplace Health and Safety Queensland and the Electrical Safety Office play an important role in helping improve the safety of Queenslanders at work, at home and in the community. A reduction in workplace death and injury and a reduction in deaths and serious incidents caused by electricity are key performance indicators that demonstrate the value of these services to Queenslanders.

Reduction in workplace death and injury

ƒ The number of Queensland workers who died because of work-related activity decreased by 35 per cent between 2007-08 and 2011-12. This improvement made Queensland the third most improved jurisdiction out of the ten being measured across Australia. ƒ The latest figures, published in the fourteenth edition of the Comparative Performance Monitoring Report based on 2010-11 data, show a 21.1 per cent reduction in Queensland’s work-related serious injuries rate since the National Occupational Health and Safety Strategy began in 2002 down to 13.1 claims per 1000 Queensland employees. This improvement made Queensland the fifth most improved jurisdiction out of the 10 being measured across Australia and well above the 16.9 per cent decline shown from 2002 to 2009-10.

Preventative measures

ƒ Workplace Health and Safety Queensland helps to achieve the vision of the Australian Work Health and Safety Strategy 2012-2022 through initiatives that support the strategy’s seven key action areas. These

♦ For information on this area’s activities and performance, see this business area’s 2012-13 annual report.

Department of Justice and Attorney-General Annual Report 2012-13 - 29 -

Fair and safe work services Department of Justice and Attorney-General Annual Report 2012-13 Report2012-13 Annual ofJustice andAttorney-General Department ƒ agencies Increased numberofstructuredhealthywork ƒ ƒ ƒ ƒ measures Preventative ƒ ƒ Reduction indeathsand serious incidentscausedbyelectricity ƒ

health and wellbeing of workers by: ofworkers wellbeing health and safety. workplace andgeneral safety flood included Advice entities. electricity Serv FireandRescue (Queensland regulatory bodies loca including stakeholders to advice specific provided attended in participants 4700 Approximately industry. community and attrade advice provided industry groups, switch. safety a ofinstalling benefits and the parts with ornearlive associated therisks especially safety, about electrical one lessthanin2011-12. toelectrocutioninQueensland, attributed provisionally fatalities During2012-13,therewerethree 2012-13. in to0.89 3.58in2000-01 population from Th average. the national ratesbelow with last decade, with extra skills to help avoid dangerous electrical situations. situations. electrical dangerous avoid tohelp skills with extra participants equips gainedalicenceforthefirsttime.This who have electrical contractors advice tonew In the theirpracticesthrough improve employers safety being built intothestandard. built safety being Safetyrequirements Installation and 5033:2012 draftingAS/NZS for responsible committee Australian Standards onthe Authorities Council tech energy renewable ofemerging standards safety illness. atreduc programs aimed and leadership be map can work. Theheat of injuriesat and likelihood heatmaps andassociated aharmindex of development tran rural, (inmanufacturing, high-risk industries aimedat campaigns Leadership Programandintervention HarmatWork Zero include Queensland’s Workplace Health and Safety Queensland continued continued Queensland andSafety Health Workplace with continued towork Safety Office The Electrical apilot commenced also Safety Office The Electrical presentations 50 delivered inspectors safety Electrical st a continued toplace Safety Office The Electrical 12 less Queensland, in incidents electrical serious were 25 there During 2012-13, fortherateof average yearmoving five Queensland’s tohelp Queensland WorkCover with tocollaborate continued Queensland andSafety Health Workplace − − − − − −

agencies to access a range of health and wellbeing services. services. wellbeing health and of accessarange to agencies that allowsgovernment offer arrangement standing andwellbeing corporate health a commencing agencies agencies on key monthly awarenesscampaign coordinating a agencies agencies HealthInitiative Worker coordinating bi-monthly commencing an audit of government agency health agency auditofgovernment an commencing criteria and providing advice for improvement forimprovement advice criteria andproviding providing grant funding opportunities for eligible government agencies agencies government foreligible fundingopportunities providing grant up workshops up workshops through agency government representatives ofeach deliveringthe and developing

Health and Wellbeing Coordinator Professional Development Course Development Professional Coordinator Wellbeing Health and for Photovoltaic (PV) arrays. forPhotovoltaic(PV) ing the incidence of workplace health and safety deaths, injury and injury deaths, andsafety health workplace of theincidence ing jury Prevention and Management program. andManagement jury Prevention er programsimplemented by publicsector sport and construction). Another initiative is the isthe Another initiative construction). sport and rong emphasis on providing information and education andeducation information onproviding rong emphasis ice, Queensland Police Service), workplaces and workplaces Service), ice, QueenslandPolice stakeholders to influence and improve the electrical electrical the andimprove toinfluence stakeholders nology. It represented the Electrical Regulatory the ElectricalRegulatory Itrepresented nology. engagement program focusing on providing support and support on providing focusing program engagement to promote and implement programs to improve the the toimprove programs andimplement to promote with overhead and underground power lines, working lines,working power and underground with overhead ere has been a marked decrease in fatalities per million per million decreaseinfatalities beenamarked ere has to electrical apprentices, electrical contractors and contractors electrical apprentices, electrical to Network meetings with representatives of government representatives ofgovernment with meetings Network total. In addition, Electrical Safety inspectors Safety Electrical Inaddition, total. electrical fatalities has reduced significantly over the over significantly has reduced fatalities electrical l government agencies, electrical contractors, other other contractors, electrical agencies, government l which are tools for industry to calculate the cost cost the industrytocalculate for aretools which used to develop educational, advisory, intervention intervention advisory, educational, todevelop used and wellbeing initiatives against bestpractice against wellbeinginitiatives and three two-day courses along with quarterly follow- with quarterly coursesalong three two-day health and wellbeing topics for all government government topics forall and wellbeing health shows and attended 20 events in conjunction with conjunction in events 20 and attended shows This work resulted in improved levels of levels resultedinimproved work This

than in 2011-12. 2011-12. than in

to - 30

Client satisfaction with services

ƒ The Office of Fair and Safe Work Queensland conduct client satisfaction surveys about its services as a tool for reviewing and improving the quality of these services.

Improved client satisfaction measures

ƒ During 2012-13, the Office of Fair and Safe Work Queensland reviewed its client satisfaction measures. ƒ Private Sector Industrial Relations discontinued its client satisfaction survey on work-life balance information for reporting in 2013-14 and replaced it with two more robust service standards which measure (1) overall satisfaction with the inspectorate’s effectiveness and professionalism and (2) the cost of private sector industrial relations services per Queensland worker. These improved measures will provide more valuable and meaningful results to help Private Sector Industrial Relations improve its services. ƒ Both Workplace Health and Safety Queensland and the Electrical Safety Office amended their service standards of client satisfaction for 2013-14 to provide greater clarity of the services being measured. Each measure has been replaced by two separate surveys, specific to each business area. Workplace Health and Safety Queensland now measures overall client satisfaction with (1) the inspectorate’s effectiveness and professionalism and (2) business engagement programs. The Electrical Safety Office now measures overall client satisfaction with (1) the inspectorate’s effectiveness and professionalism and (2) access to and relevance of electrical safety seminar programs. ƒ The surveys will continue to be conducted biennially in alternate years.

Met government commitments within agreed timeframes Fair and safe work services services work Fair and safe Industrial relations developments

ƒ Private Sector Industrial Relations worked with all levels of government to deliver services to Queenslanders covered by both the Queensland and national industrial relations systems, including providing business, workers and the community with the opportunity to voice their preference on the best industrial relations arrangements for Queensland's unincorporated private sector.

National harmonisation

ƒ Workplace Health and Safety Queensland continued to monitor and review the national model occupational health and safety laws which were implemented in Queensland. ƒ The Electrical Safety Office implemented the Electrical Equipment Safety System (EESS) as a result of nationally uniform legislation and rules for safety standards. The EESS commenced in Queensland on 1 March 2013 and will be implemented in all other participating jurisdictions across Australia progressively in 2013. There are extended transition timeframes for registration and applying the required compliance mark to make sure implementation costs are kept to a minimum. The EESS: − will reduce the regulatory burden for Queensland businesses and better protect the public from electric shock and fire which may be caused by electrical equipment − includes a national database of safe electrical equipment that retailers, electricians and the public are able to search. ƒ The Electrical Safety Office continues to work with the Australian Government, other states and stakeholders to amend the electrical licensing legislation associated with the proposed introduction of the National Occupational Licensing System. The Queensland Government will work with other governments towards a final decision on the reform by the end of 2013, which will consider outcomes of further state-based consultations. National licensing is proposed to commence in 2014.

Review of workers’ compensation arrangements in Queensland

ƒ Workplace Health and Safety Queensland started consultation to prepare the Queensland Government’s response to the Queensland Parliament’s Finance and Administration Committee’s Inquiry into the Operation of Queensland’s Workers’ Compensation Scheme, which announced its findings to Parliament on 23 May 2013.

Department of Justice and Attorney-General Annual Report 2012-13 - 31 -

Fair and safe work services Department of Justice and Attorney-General Annual Report 2012-13 Report2012-13 Annual ofJustice andAttorney-General Department ƒ ƒ Further red tape reduction

ƒ ƒ ƒ ƒ ƒ ƒ ƒ

Other keyperformancein2012-13 protections for outworkers. foroutworkers. protections Changes in the Federal modern award and, more recently, amendments to the to amendments more recently, awardand, modern Changes intheFederal Industry unnecessary reportingrequi SafetyAct2011 Health and Work thanha more Queensland andSafety Health Workplace the repealed Private SectorIndustrialRelations released by the Queensland Ombudsman in March 2013. March 2013. in Ombudsman theQueensland by released recommendations in recommendations andregulationinQueensland, management asbestos to relevant issues coordination of thestrategic for leadagency as Queensland, andSafety Health Workplace during 2013-14. to theCommonwealth. private sector unincorporated forthe jurisdiction relations industrial of Queensland’s on thereferral community business andthe states. with thoseofother firstha inthe holidays to reducetheconcentrationof the firstMondayinOctoberandreturnQueen'sBi the under appeals ofrecovering processes improved the prerogati managerial tore-establish and association relation industrial ofQueensland’s and accountability industrial activity. promotin industryby andconstruction in thebuilding G the Queensland leverage guidelines The stakeholders. Industry andConstruction fortheBuilding Code ofPractice with industry associations, networks and prominent busi and prominent networks associations, with industry more that 300 of their own events. of theirownevents. more that300 holding with 53organisations Queensland, held throughout events 1500peopleattended Approximately commence from 1 January 2014. 2014. 1January from commence proposedto regulationis April 2013.Anew March to26 from28 for publiccomment open RAS was includ withchanges anewregulation option ofmaking th prepared was (RAS) Assessment Statement Regulatory The Workplace Health and Safety Queensland continued to continued Queensland andSafety Health Workplace October2012 throughout breakfasts leadership nine co-hosted Queensland andSafety Health Workplace Relations Industrial PrivateSector 2012, In December Private SectorIndustrialRelation Private SectorIndustria of the development ledthe Private SectorIndustrialRelations Electrical Safety Regulation 2002 Electrical SafetyRegulation . The repeal of 31 pages of regulation andnine ofregulation of 31pages The repeal .

Public Service Act2008 Public Service The Asbestos Report – An investigationinto – Asbestos Report The l Relations amended the amended l Relations rements forbusinesses. s developed amendments to the to amendments s developed and the associated regulation from 50 to 24 in an effort toreduce 24inaneffort from50to regulation associated andthe

wages overpaid to an employee and for administrating public sector sector public foradministrating and employee an overpaid to wages will expire in 2013 and must be reviewed. As part of the review, a of thereview, Aspart reviewed. mustbe willexpirein2013and .

Mandatory Code of Practice for ofPractice Mandatory Code Industrial RelationsAct1999 Industrial ve within ve within government entities.Theamendments also coordinated the whole-of-government response to response whole-of-government the coordinated The Queensland Government will consider submissions Government will considersubmissions The Queensland lf of the year and better align Queensland's holidays yearandbetteralignQueensland'sholidays lf ofthe s organisations, support therightoffreedom support s organisations, rthday public holiday to the second Monday in June MondayinJune tothesecond rthday publicholiday released an issues paper seeking submissions from from submissions seeking paper an issues released g productivity and efficiency and stopping unlawful and stopping unlawful efficiency and g productivity lved the number of forms used to administer the administer offormsusedto the number lved overnment’s purchasing power to bringaboutchange to power overnment’s purchasing manage asbestos-related concerns in Queensland. concernsinQueensland. manage asbestos-related forms reduced the reporting burden for businesses. forbusinesses. reportingburden the reduced forms ed to reduce red tape for Queensland business. The The business. forQueensland reduceredtape ed to nesses as part of NationalSafeWorkWeek 2012. at examined three options, including the preferred thepreferred examinedthreeoptions,including at , includingconsultation with industry Implementation Guidelines to the Queensland theQueensland Guidelinesto Implementation the regulation ofasbestosinQueensland theregulation Holidays Act Holidays 1983 to improve the transparency the transparency toimprove Fair Work Act2009 Work Fair Outworkers intheClothing to move Labour Day to Day Labour tomove provide provide - 32

2012 Queensland Safe Work Awards The 2012 Queensland Safe Work Awards received 96 entries demonstrating innovation, leadership and a commitment to making Queensland workplaces safer and healthier. The winners were selected from a strong field of finalists representing the mining, transport, building and construction, engineering, health and other industries. The Queensland winners in categories one to four (Best workplace health and safety management system, Best solution to an identified workplace health and safety issue, Best workplace health and safety practices in small business and Best individual contribution to workplace health and safety) went on to compete in the eighth national Safe Work Australia Awards held in Canberra in 2013. The Queensland representatives won three of the five categories, showing Queensland is leading the nation in work safety. Origin Alliance, Zemek Engineering Pty Ltd and Paul Gear from Gold Coast City Council were named national champions in the categories Best workplace health and safety management system, Best workplace health and safety practice/s in a small business and Best individual contribution to workplace health and safety by a work health and safety manager respectively.

The Queensland business presence at the awards is an indication of the effective service delivery provided by the Department in promoting safe and healthy working environments for Queenslanders.

Future direction

In 2013-14, this service area will: ƒ introduce the Implementation Guidelines to the Queensland Code of Practice for the Building and Construction Industry and establish the Building Construction Compliance Branch to improve productivity, reduce costs and stop unlawful industrial activity in Queensland's building and construction industry services work Fair and safe ƒ implement the outcomes of the review of the model work health and safety laws in Queensland ƒ implement the agreed outcomes of the Queensland Parliament’s Finance and Administration Committee’s Inquiry into the Operation of Queensland's Workers' Compensation Scheme ƒ report on the Queensland Government’s consideration of stakeholder submissions about whether to maintain or terminate the referral of Queensland’s industrial relations jurisdiction for the unincorporated private sector to the Commonwealth ƒ coordinate, monitor and review whole-of-government action in response to recommendations in The Asbestos Report – An investigation into the regulation of asbestos in Queensland ƒ implement the outcomes of the review of the Electrical Safety Regulation 2002 ƒ further improve compliance with the EESS registration requirements and conduct safety check testing of household electrical equipment in the marketplace ƒ prepare for, and as required, implement the necessary changes for national electrical licensing.

Service standards and other measures

2012-13 2012-13 2009-10 2010-11 2011-12 2012-13 Service standards and other measures Notes Target/ Est Actual Actual Actual Actual est actual

Private sector Industrial Relations Services

Overall client satisfaction with work 1 -- -- 74% 75% 63% 90% life balance information

Department of Justice and Attorney-General Annual Report 2012-13 - 33 -

Fair and safe work services vrl letstsato ih -- Report2012-13 Annual ofJusticeandAttorney-General Department -- -- 90% 1. -- Notes: -- person inQueensland Cost ofelectrical safetyservices per 7 safety seminar programs - accesstoand relevance of electrical - accesstoinspectoratecontact Overall clientsatisfactionwith: equipment per million population powerlines, installati electrical incidents involving The number ofreported serious Office Electrical Safety scheme covered by the workers’ compensation Cost ofWHSQservices per worker effectiveness andprofessionalism workplaces withinspectorate’s Overall client satisfactionby (per cent) Percentage ofsuccessful prosecutions Services(i andSafety Health Workplace three months Percentage ofmatterscompletedwithin Other measure services Level of registry client satisfactionwith community (days) published and made available to the Average time for decisions tobe conference Percentage ofmattersresolved at andCommissionSystem Court oftheIndustrial Administration other measures and Service standards 2.

matters proceeding toahearing. matters proceeding service standards which measure overall satisfaction withthe in satisfaction which measureoverall service standards Thisservicestandard has beendi from theuser’sexperience. thewebs thatclientsfound in2012-13indicated received Feedback Private Sector Industrial Relations services per Queensland worker. RelationsservicesperQueensland Private SectorIndustrial This positiveresultisduetothe Queensland IndustrialRelati

ons andelectrical

Notes ncluding Workers Compensation Policy) Workers Compensation ncluding 8 $3.25 $3.48 $3.40 $3.50 $3.68 $3.68 7 ------90% -- -- 6 -- -- 8.2% 10 -- -- 5.48 5.48 .. 94% -- 5 87.5% 4 88% 83% 85% 73.4% 69% 63% 1 3 -- 2 1 1 -- 2 74% 68% 65% 70% 70% 70% $22.21 $31.21 $26.52 $32.96 $26.67 $26.67 80% 69% 75% 73% 75% 75% 95% 86% 85% 92% 85% 85% 2009-10 Actual Actual scontinued for 2013-14 and has been replaced bytwomorerobust hasbeenreplaced for2013-14and scontinued ons Commission’s successful conference process, resultinginfew process, successfulconference ons Commission’s spectorate’s effectiveness and professionalism, andthecost of andprofessionalism, spectorate’s effectiveness 2010-11 ite’s content helpful, but the contenthelpful, ite’s Actual Actual

2011-12 Actual

2012-13 Target/ layout ofthewebsitedetracte est 2012-13 actual actual - 4 - 34 - Est 2012-13 Actual Actual er

d

3. Improved publishing processes have continued to result in faster publishing of decisions on the Queensland Industrial Relations Commission website. 4. An enforceable undertaking may be proposed as an alternative to legal proceedings and while classified as an unsuccessful prosecution, is a legal agreement that improves worker health and safety without the need for legal proceedings. The number of enforceable undertakings has increased. Because of this, the target has been revised to 65 per cent for 2013-14. During 2012-13, the number of unsuccessful prosecutions also increased because a number of prosecutions were withdrawn and then presented to the court again following clarification of the appropriate defendant. This increased the number of withdrawn matters and therefore also contributed to the increase in the number of unsuccessful prosecutions. 5. This survey is conducted biennially and was not conducted in 2012-13. The description of this service standard has been amended for 2013-14 to provide greater clarity. Two surveys will be conducted, biennially, in alternate years, measuring overall client satisfaction with (1) the inspectorate’s effectiveness and professionalism and (2) business engagement programs. The next survey will be conducted in 2013-14, measuring overall client satisfaction with the inspectorate’s effectiveness and professionalism. 6. The number of serious electrical incidents have decreased significantly (from 39 in 2011-12 to 25 in 2012-13), even though the Queensland population increased in 2012-13. This has resulted in a dramatic difference in the rate of serious electrical incidents in 2012-13 as compared to previous years. This is a positive indicator of electrical safety advisory and inspectorate services. 7. This survey is conducted biennially and was not conducted in 2012-13. The description of this service standard has been amended for 2013-14 to provide greater clarity. Two surveys will be conducted, biennially, in alternate years, measuring overall client satisfaction with (1) the inspectorate’s effectiveness and professionalism and (2) access to and relevance of electrical safety seminar programs. The next survey will be conducted in 2013-14, measuring overall client satisfaction with the inspectorate’s effectiveness and professionalism. 8. The 2012-13 target was calculated using an estimate of Queensland’s population from the Australian Bureau of Statistics. However, following the 2011 Census, Queensland’s population was revised and found to have grown by approximately 106 000 people less than was originally thought. Also, a 2.21 per cent increase in the Electrical Safety Office budget occurred in 2012-13 in line with inflation, which was not calculated when the original target was set. These factors resulted in a higher cost of electrical safety services per person for 2012-13.

Fair and safe work services services work Fair and safe

Additional information

The Public Service Commission transferred the appeals function under the Public Service Act 2008 to the Department of Justice and Attorney-General on 1 July 2012. This makes sure appeals are heard by members of the Queensland Industrial Relations Commission (QIRC) appointed as Appeals Officers and the appeals process is managed by the QIRC. Given the range of measures already reported on in the Department of Justice and Attorney-General’s Service Delivery Statement, the Department of the Premier and Cabinet discontinued the measure Percentage of appeals finalised within required timeframes. This measure has not been included in the Department of Justice and Attorney-General’s Service Delivery Statement 2013-14.

Department of Justice and Attorney-General Annual Report 2012-13 - 35 -

Liquor, gaming and fair trading services ƒ ƒ Report2012-13 Annual ofJusticeandAttorney-General Department ƒ forbusinessesandconsumers to maintainafairmarketplace Support provided andFairTrading Liquor, Gaming area: service thefollowing covers chapter This performance ƒ 2012-16 objective: ƒ ƒ ƒ are services andfairtrading Liquor, gaming educ and andgambling, amenity fromliquor community andimpacton harm minimise that initiatives implementing while confidence consumer business and Itencour sectors. services and general goods gaming and Our performance

across Queensland. After rigorous te Afterrigorous across Queensland. − − Trading also: andin safety product selling, unsolicited refund rights, to access better andbusinesses consumers and remote − − includes: pay for.This they what get consumers ensure to legislation and other Law Consumer Australian under the to usepowers − consumers businesses and Queensland Operation Safe Christmas 2012 saw fa saw 2012 Operation SafeChristmas The Office of Fair Tradingfacilitatedfiveregional The OfficeofFair The Office of Fair Trading contributed toloweringth Tradingcontributed The OfficeofFair Improve safety and fairness for Improve safetyandfairness Office of Regulatory Policy. Office ofRegulatory Regulation andGaming Office ofLiquor Office ofFairTrading

Australian Consumer Law. Consumer Australian premis at theirbusiness traders 2120 visited over fairtradingmatters people about over8500 to presentations 250 conducted representations concerning concerning representations andother systems scanning price policies, outletsonrefund at retail checks targeting spot helping consumers obtain redressfo obtain helping consumers promoting trader compliance with consumer guarant with consumer compliance promoting trader

Liquor, gamingandfairtradingservices

Deputy Director-General Deputy Director-General David Ford provides regulatory and consumer prot consumer and providesregulatory prices and product claims. prices andproduct sting, 52 were judged unsafe and banned from sale in Queensland. fromsalein and banned unsafe werejudged sting, 52 ir trading inspectors pull 66 suspicious product lines from shelves linesfromshelves product 66suspicious inspectorspull ir trading llowing a dispute with atrader with adispute llowing delivered by the following business areas: areas: business following delivered bythe ating and protecting vulnerable consumers. consumers. protecting vulnerable ating and

ƒ 2013-17 objective: outreach programs across Queensland to provide rural toproviderural programs acrossQueensland outreach

ages marketplace and industry integrity, fostering andindustry marketplace ages e cost of living for Queensland families by continuing continuing by families of livingforQueensland e cost es to provide information and advice about the about andadvice information provide es to consumers businesses and Queensland Improve safety and fairness for Improve safetyandfairness information on fair trading issues, including scams, including onfairtradingissues, information corporated associations. In 2012-13 the Office of Fair theOfficeof In2012-13 corporated associations. ee provisions and use offaircontractterms anduse ee provisions

ection services across the liquor, across ection services the liquor,

- 6 - 36 - Liquor, gaming and fair trading services

Queensland campaign is to help Buy Smart Property AgentsMotor and

review of red tape in the regulation of liquor and y and government representatives to review liquor reductions for non-profit community organisations ed for small businesses to self assess their business sk cafes and restaurants by removing advertising sessment management plans and community impact t industry forums in Brisbane, the Sunshine Coast and s to promote consumer awareness to urge consumers w with a focus on high risk industry sectors. ourages the continuation of best practice for gambling ate and territory consumer protection agencies to d education and compliance initiatives with state and 12 campaign saw beingentries received from 881 s from 1 July 2013, ahead of further deregulation in The manuals provide practical to industryadvice umer protection agencies, the Office of Fair Trading campaign. The aim of the ovides a proactive whole-of-industry approach to d noise restrictions in the State

Buy Smart . As a result of this review, an updated code of practice was Liquor and Gaming (Red Tape Reduction) and Other LegislationAmendment

with a focus account on trust and audit requirements. Red tape reduction and other reform proposals for regulation of liquor and gaming to deliver the first phase of red tape reduction for the liquor and industry. gaming These establishing an expert panel of industry, communit licensing laws, gaming, trading hours an discussion paper to seek Queenslanders’ views on a number of proposals forregulation of the future liquor and gaming in Queensland. Over 300 submissions andwere received responses will inform the releasing the introducing and passing the requirements and requirements to complete risk as statements. The amendments also provide red tape by allowing an exemption from the requirement to hold a liquor permit for low-risk events such a school fetes and small rural shows Act 2013 amendments provide red tape reductionsri for low be wary of conmenoffering flood repairs after the 2013 floods. be wary of charity scammers check Christmas gift voucher terms and conditions

The Office of Regulatory Policy commenced a significant The Office of Fair Trading participated in coordinate The Office of Regulatory Policy conducted a review of the Gambling Help Service System to ensure efficient The Office of FairThe Office $12 000 Trading presented in prize money the lucky to and44 winning The Office of Fair Trading launched various campaign In collaboration with industry, the Office of Regulatory Policy finalised a review of the The Office of Regulatory Policy worked with other st In partnership In partnership with state, territory and federal cons The Office of Fair Trading hosted resident letting agen To accompany the updated code of practice, the Office of Regulatory Policy also collaborated with industry gaming by: − − − territory regulators under the Australian Consumer La under the Consumer territory regulators Australian students from schools52 across Queensland such on topics as scams, mobile bills, phone buying a car and consumer rights. and effective problem gambling service delivery to Queenslanders. and identify of their activitieswhich are regulated under the Australian Consumer Law. young people young people develop smart consumer skills. The 20 developedinteractive and launchedan design checklist highly-commended entries in the 2012 Dealers Act 2000 Cairns to highlight legislative responsibilities and requirements under the − − to: − 2014. reduce red tape and other regulatory constraints within the travel industry. Specific benefits include agents no longer needing to submit annual financial return Responsible Gambling Code of Practice pr developedTheof practice and published. code promoting responsible gambling practices. It also enc environments that minimise harm to individuals and to the broader community. to redevelop the code of practice resource manuals. participants on how to apply the code of practice to their respective industries.

Department of Justice and Attorney-General Annual Report 2012-13 - 37 - Met government commitments within agreed timeframes agreed timeframes within commitments Met government ƒ Meet milestones for national reforms Meet milestones for national reforms ƒ Low gambling prevalence rate prevalence Low gambling ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ

Liquor, gaming and fair trading services ƒ ƒ ƒ Report2012-13 Annual ofJusticeandAttorney-General Department andtrad consumer boththe contacting Conciliation involves consumer conciliate to Tradingattempts The OfficeofFair Complaints and conciliation forcompliance. weremonitored and corporations individuals In 2012-13,9400 issues. emerging to response in checks the operations, scheduled Inadditionto Law. Consumer groups specificindustry checks targeting involving spot complia legislative thereis To ensure trends. marketplace atarg develops Office ofFairTrading the Each year compliance Proactive ƒ ƒ ƒ ƒ ƒ ƒ Trading: OfficeofFair In 2012-13,the where appropriate. theinvestig program, compliance a proactive campaigns, information including targeted strategy compliance effective an through isachieved integrity Marketplace The Officeof FairTrading ƒ Other keyperformancein2012-13

final evaluation report will be released in late 2013. inlate released reportwillbe final evaluation do occurin whenthey toincidents faster response level, the Atthelocal trial commenced. the DSPs since sign been a therehas found Thereport related violence. DSPs evaluation ofthe releasedintothe report was first ofthe effectiveness the toevaluate and Cabinet Re Justice withthe Criminal isworking Gaming Regulation early 2013. whereunnece areas identifyadditional to consultation industr respective of each needs tothe responsive 2000 of lots in community titles schemes. titles of lotsincommunity sale associated withthe redtape andtoreduceregulation lotentitlements body corporate of adjustment Act2013 and OtherLegislation − was (DSPs) Precincts DrinkSafe ofthe The review The Office of Regulatory Policy progressed the separation of the separationof progressedthe Policy The OfficeofRegulatory processed 19 364 new licences and registrations and andregistrations newlicences processed 19364 finalised 2012investigations compliance for businesses and individuals monitored 9400 forconsumers orcompensation million ofredress achieved $7.5 centofconciliations 89per finalised satisfactorily complaints 100consumer 13 over received The Office of Regulatory Policy finalised amendments to the tothe finalisedamendments Policy The OfficeofRegulatory

and Gaming to reduce processing times. processing times. reduce to and Gaming forLiquor Commissioner single itwitha andreplacing Commission Gaming Queensland the abolishing industry liquor andgaming will inform Government acceptedby Recommendations endof2013. bythe Government to recommendations expertpanel’s red tapereduction into industry-specific Acts to allow Queensland busi Queensland Acts toallow into industry-specific

to deliver on the Government commitment to address concerns about the about toaddressconcerns commitment theGovernment to deliveron

eted compliance plan based on identified risks and risks onidentified based plan compliance eted y and to strip away unnecessary red tape. Public redtape. strip awayunnecessary y andto extended until September 2013. The Office of Liquor and Office ofLiquor 2013.The untilSeptember extended these areas, both from police and support services. A services. and support police bothfrom these areas, , as well as businesses generally under the Australian Australian the under generally businesses well as , as to address longstanding public concern aboutalcohol- public longstanding to address Office of Fair Trading also conducts unscheduled spot unscheduled conducts also Office ofFairTrading ation and conciliation of complaints and enforcement enforcement and ofcomplaints andconciliation ation nce, the plan includes scheduled statewide operations operations statewide scheduled planincludes the nce, 14 months of the trial. In December 2012, an interim aninterim 2012, InDecember ofthetrial. 14 months 63 072 renewal applications and annual returns. and annual renewalapplications 63 072 complaints where no breach of legislation isevident. of legislation nobreach where complaints ssary red tape could be reduced was also completed in completed also was bereduced could redtape ssary DSP trial has helped to ensure there is a better and and to ensurethereisabetter hashelped DSP trial ificant decrease in alcohol-related violence in the violenceinthe alcohol-related decreasein ificant er and attempting to negotiate a suitable outcome. outcome. tonegotiate asuitable er andattempting nesses to have legislation that is appropriately is appropriately that legislation tohave nesses search unit within the Department ofthePremier theDepartment within search unit a second phase of redtapereductionforthe of asecondphase Body Corporate and Community Management Management andCommunity Body Corporate Property Agents andMotorDealersAct Property - 8 - 38 - Liquor, gaming and fair trading services

30 June 2013 30 June 2013 Total licensed at of the brokerage fee. ns are categorised underthe Trading’sOffice of Fair Renewal applications igations of which 77 per cent were completed within Trading which made representations on his behalf er was unable to provide the service agreed to in the An investigation during 2012-13 into a group of five pay-day lenders based predominantly on the Sunshine Coast identified almost 3600 contracts where the lenders had conspired to try and circumvent per cent Queensland the 48 interest rate cap through misrepresentations The investigation was court finalised through enforceable undertakings and yielded restitution of $974 000 for 1245 affected consumers. which was also his home. The consumer a requested refused to provide a refund and offered the consumer a use to the consumer as he no longer had a vessel. es for completion rangewhich from 30 days for simple factors can influence completion timeframes including ts on intelligence. Where a breach of legislation is d value provided to the consumer to remedy the detriment over 11 conciliations, 380 of which 80 per cent were ons are licensed as property agents, motor dealers and the level of investigation complexity. imburse the balance of funds to the consumer. New licences 56 enforceable undertakings. 588 warnings and 573 infringement notices 80 court actions motor vehicle services, repairs, parts etc. (831 complaints). nine disciplinary proceedings in the tribunal real estate agents (833 complaints) motor vehicle sales (952 complaints) personal and householdpersonal and services(960 complaints) personal and household goods (3400 complaints) contract. The trader subsequently to re agreed to the trader. As the marina had been damaged, the trad refund of the balance of the term not used. The trader credit amount to spend in their store. This was of no The consumer lodged a complaint with the Office of Fair A consumer had entered into an agreement to pay marina fees to berth his boat. The marina was damaged during the 2013 floods and the consumer lost his boat,

Auctioneers Department of Justice and Attorney-General Annual Report 2012-13 169 - 39 - 1 097 1 951 The Office of Fair Trading ensures only suitable pers security providers, with over 79 000 entities licensed. In 2012-13 the following application numbers were processed: categories Occupation ƒ services registration and licensing Industry ƒ caused by inappropriate trader conduct. In 2012-13, $7.5 million was obtained for consumers. ƒ Redress for consumers Redress is the restitution, compensation or the in-kin ƒ Enforcement In 2012-13, the Office of Fair Trading initiated 1306 enforcement actions, including: ƒ ƒ ƒ Investigations The Office of Fair Trading receives complaints and ac suspected, an investigationmay be commenced. Investigatio Investigations are broken into categories with timefram matters to 365 days for complex matters. A number of difficulty locating offenders and statements. obtaining witness In 2012-13, the Office of Fair Trading finalised 2012 invest timeframes. ƒ During 2012-13, the Office of finalised Fair Trading completed within the targeted 30 day timeframe. The industry groups most complained about by consumers in 2012-13were: ƒ Compliance and Enforcement Framework based on

Liquor, gaming and fair trading services adslseepin 5 - - 4018 Report2012-13 Annual ofJusticeandAttorney-General Department - 4188 23631 ƒ 22 OLGR: In 2012-13,the 307 532 engagement. 21271 654 complian proactive assessment, probity processes, 114 industriesthroughits liquorandgaming the integrityof (OLGR)s Regulation andGaming Liquor The Officeof The Officeof LiquorandGamingRegulation 11 Total 343 1081 Land salesexemption 29150 41 3169 4 Cooperatives 96 1484 957 33306 Charities 6 124 associations Incorporated 11996 7496 35 29 750 182 1951 861 89 15836 ch incorporated associations, 347 gr community helps Tradingalso The OfficeofFair 9322 3320 Total 342 321 Introduction agents 5560 267 Inbound touroperators 7 108 Travel agents 1276 dealers second-hand and Pawnbrokers Security providers 187 agents letting Resident agents Real estate Property developers Pastoral houses Motor dealers agents Commercial Occupation categories Registration categories

− − − − processed 22 551 applicationsincluding: processed 22551

3377 gaming related applications. applications. related 3377 gaming liquorapplications 12 669standard liquorapplications 5673 moderate applications liquor 832 complex arities and cooperatives. cooperatives. arities and New registrations New licences New 2 046 17 287 ce programs, complaint investigation andindustry investigation programs, complaint ce oups and not–for-profit organisations by registering byregistering organisations not–for-profit oups and

eeks to minimise liquor and gaming harm and maintain harmandmaintain andgaming minimiseliquor to eeks regulatory activities, including licensing and approval approval and licensing including regulatory activities, Renewals /annual Renewals Renewal applications Renewal returns 25 583 36 234 Total registered at Total licensed at Total licensed 30 June2013 30 June2013 - 0 - 40 - 79 027 27 831 Liquor, gaming and fair trading services

ions relating to licensed premises, individuals and for the unlawful sale of liquor. Bothand carriage the Cairns, Gold Coast and Brisbane areas on 178 cal residents and predominately to related excessive nce was also obtained to indicate the wholesalers e appropriate, the OLGR uses a range of regulatory ed in the operation did not hold a licence to sell or with the licensee, residents and local police, the established that the wholesalers than sold more e matters with the licensee on each occasion. Despite e licensee subsequently agreed to amended licence a warehouse at Acacia Ridge was being used by hout a licence. Officers seized 437 cartons of Korean om certain affected complainants’ residences, while tly after a licensed premises north of Brisbane

d offences under gamingd offences legislation. Liquor Act 1992 actions totalled 4293 included: and 204 investigations relating to allege 689 liquor investigations689 liquor relating to complaints from the general public

referring 222 breaches to other agencies for action. issuing 2477 warnings cancelling three individuals’ approvals undertaking one disciplinary action conducting 15 prosecutions issuing 653 infringement notices issuing 63 warnings. cancelling one licence issuing 40 infringementnotices conducting eight prosecutions finalised 6583 investigationsfinalised 6583 including: completed 8534 audits, inspections and probity investigat − − operators. operators. commenced trading. These complaintsby lo trading. were made commenced patron and entertainment noise and wilful damage. The OLGR investigated these complaints and raised th Noise complaints were received by the OLGR shor the OLGR holding intervention meetings and working complaints continued. In an effort to address these issues, the licensee agreed to engage an acoustic consultant to conduct independent noise testing. The consultant tested fr In August 2012,OLGR the received information that wholesalers to store liquor which was being sold wit beer and with a retail valuewines of approximately $45 000. The investigation identified the two wholesalers involv OLGR investigators conducted concurrent testing. Th conditions. No further complaints have been received since these strategies were adopted in January 2013. distribute liquor in Queensland. The investigation also $125 000 of alcoholworth to more than 30 businesses in occasions from January 2012 to November 2012. Evide had purchased more than $300 000 worth of Korean liquor from NSW suppliers to on-sell in Queensland. The wholesalers were charged under the defendants received recorded convictions and each was fined $40 000.

Although punitive enforcement action will be taken wher tools to achieve compliance, recognising that industry collaboration and cooperation will generally achieve more rapid and sustained positive compliance outcomes. ƒ ƒ ƒ Department of Justice and Attorney-General Annual Report 2012-13 - 41 - ƒ ƒ In 2012-13, liquor-related enforcement ƒ ƒ ƒ ƒ In 2012-13, the OLGR took 115 gaming enforcement actions, including: ƒ Enforcement Enforcement ƒ ƒ

Liquor, gaming and fair trading services place-based initiatives aimedat addressing particular place-based initiatives targeted toother DSPs,theOLGRalsocontributes and accords inliquor involvement active In additiontothe neighbouring wellas as communities that arealiquoraccords five catchment There arealso in theirdiscussions. stakeholders key incorporating communities, intheir issues toalcohol-related approach bigpicture a and take objectives harmminimisation committed totheir and strongly within discreteQueensland accords There aretwoliquor ƒ Report2012-13 Annual ofJusticeandAttorney-General Department ƒ through: liquoraccords participation in The to workwith OLGR continues licensees and loca and communityorganisations. agencies licensed from representatives include industry andmay environments safe creating aimed at and initiatives acco liquor were100active 2013, there at 30June As area. inalocal behaviour anti-social and misuse addressing alcohol to voluntary approach accords ofliquor a network supports The Government Liquor accords and other place-based initiatives

ƒ including: initiatives, minimisation localharm of anumber has implemented The committee thetownship. in issues public disorder efforttoreduce collaborative a in stakeholders, community and (QPS) Service Council,QueenslandPolice Regional Gladstone the industry, coalandgas including the SafetyCommittee, Community Gladstone of the withmembers towork continued theOLGR During 2012-13, (CBD). District Central Business theGladstone in incidents in alcohol-related seenaresurgence theregionhas people into around 10000 oftheQueensl double that rate currently with agrowth themost throughoneof region isgoing The Gladstone ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ police report a 30 per cent reduction in the number of assaults in Gladstone’s CBD since June 2012. June 2012. CBDsince inGladstone’s ofassaults inthenumber 30 percentreduction police reporta ofgover of various levels efforts combined Through the The OLGR has implemented an extensive proactive targeted compliance program including: including: program compliance targeted proactive anextensive implemented has The OLGR

accord participation. accord participation. regulatory matters regulatory matters helping new areas form new accords with a view to expanding the benefits gained from strong liquor strong gainedfrom thebenefits toexpanding view with a accords formnew areas helping new attending liquor accord meetings statewide, to provide support and advice on legislative andother onlegislative andadvice support to provide statewide, accordmeetings attending liquor community. be strategies compliance and effective targeted premises in the area. Through the receiptofinform area.Through premises inthe to licensed ofQPSinformationtoOLGRrelating reporting regular QPStoimprove working withthe QPS Gladstone trainingtothe investigator providing liquor environment asafe andpreserving minimising harm themanage toensure designed intervention strategies CBD tradersinthe oflatenight covert operations services. support chaplaincy providing night forlicensedpremises lock-outs trialling voluntary taxis offpointsfor alternative drop intheCBD CCTV coverage expanding the CBD theGladstone in operations police increasing discrete Indigenous communities. Indigenous discrete in andaround licensed premis l communities to rejuvenate, enhance and encourage encourage and enhance torejuvenate, communities l localised alcohol-related concerns that may arise. may arise. that concerns alcohol-related localised address alcohol-related issues impacting their own theirown impacting issues alcohol-related address st designed to minimise harm in the Gladstone intheGladstone minimiseharm to st designed rds in Queensland delivering benefits through programs throughprograms delivering benefits Queensland rds in throughout Queensland which provide a cooperative and cooperative a provide which Queensland throughout premises, businesses, coun premises, businesses, Indigenous communities. The accords are very active arevery accords The communities. Indigenous rapid growth phases of any community in Australia, inAustralia, community ofany growthphases rapid and average. The influx of a temporary workforce of workforce ofatemporary influx The average. and ation from the QPS, the OLGR is able to employ able to ation fromtheQPS,OLGRis nment, the private sector and other stakeholders, andotherstakeholders, sector nment, theprivate such as local schools, councils and health providers providers andhealth councils schools, as local such ment practices of key licensees are compatible with with compatible are licensees ofkey practices ment es. Accords are driven by driven are Accords es. cils, police, government government cils, police, - 2 - 42 - Liquor, gaming and fair trading services

Grants 2012-13 2012-13 $million approved approved as part of a

grants into four industry-specific 2012-13 2012-13 approved approved Number of Grants 2011-12 2011-12 $million approved* approved* a second phase of red tape reduction for the liquor rk performed in that state. Under a national licence, a fair, safe and ethical manner in marketplace. the r specific occupations. Property agents are proposed , the of Fair TradingOffice will work collaboratively ents, property developers, auctioneers, motor dealers turn community to the a percentage of State revenue

’s productivity. Currently, occupations are licensed by 77 $0.30 91 $0.37 81 $0.63 89 $0.64 for the liquor and gaming industry. Responses to a 229 $5.44 229 $5.44 263 $5.37 2 152 $40.29 1 962 $40.84 2 539 $46.66 2 405 $47.22 grants e review of the Drink Safe Precincts. 2011-12 pment, whitegoods or motor vehicles. approved approved Number of Body Corporate and Community Management Act 1997 to contemporise marketplace practice and clarify rights and responsibilities Property Agents and Motor Dealers Act 2000

Land Sales Act 1984 Work with other jurisdictions to implement a National Occupational Licensing System (NOLS) as part of a As part of a nationwide consumer protection operation Release the Government’s response to th Review the Progress legislation to split the Commence a formal review of the Maintain a compliance strategy to ensure traders act in Progress phase two red tape reduction initiatives each state or territory with the licence only covering wo to be included in one of the first waves of occupations to be licensed under NOLS. program of regulatory reform to increase Australia companies and individuals will be licensed to work anywhere in Australia, removing duplicated and inconsistent regulation between states and territories fo with other fair trading agencies across Australia to focus on the value of many extended warranties. This action will safeguard Queensland consumers who are often offered extended warranties at the point of sale, particularly when buying electrical equi to reduce time and costs in the contractual process. broader review of property laws in Queensland. and gaming industry. Bills to reduce the regulatory burden for real estate ag discussion paper will inform the expert panel’s recommendations to Government by the end of 2013. Recommendations accepted by Government will inform and commercial agents.

Future direction Department of Justice and Attorney-General Annual Report 2012-13 - 43 - ƒ ƒ Total In 2013-14, this service area will: Breakwater Island Community Benefit Fund Reef Hotel Casino Community Benefit Fund Gambling Community Benefit Fund Jupiters Casino Community Benefit Fund

OLGR by community to the provided Grants four community benefitThere are funds established to re raised through taxes.gambling ƒ ƒ ƒ ƒ ƒ ƒ

Liquor, gaming and fair trading services targets in accordance with annualprogram development activiti restrictions where community communities subject to alcohol Proportion of Indigenous Report2012-13 Annual ofJusticeandAttorney-General Department 3. 2. 1. Notes: Office ofFair Trading Consumer redress facilitatedby the forthefuture Protect Queenslandnowand target audiences the expected level of awarenessin Social marketing campaignsachieve service delivery standards within timeframes established in complaints/conciliations resolved Proportion of standards established inservice delivery completed withintimeframes Proportion of investigations targets accordance with annualprogram inspection activities completed in Proportion ofaudit, probity and service delivery standards within timeframes established in and registrationservices processed Proportion of licensing applications satisfactorily finalised Proportion ofdisputes/conciliations appeal Percentage ofdecisions upheld on thatiswellunderstoodandrespected Facilitate abusinessclimate measures other and Service standards Service standardsandothermeasures

longer regarded as relevant and will be discontinued in 2013-14. bediscontinued relevant andwill as longer regarded Following the transition of responsibility forthebusinessname ofresponsibility Following thetransition outcome.Thismeasurewillbediscontinuedin2013-14. onanacceptable and tradertoagree byacons onacomplaintlodged Obtaining asatisfactoryoutcome tolargevariances leading low, exceptionally Actual numbersare

es are completed Notes 9 -- 94.7% 89% 85% 89% 89% 8 -- 4.8 7 -- 100% ------6 -- 85% 84.5% 85% 5 -- 79.5% 84.5% 79.9% 85.5% 75% 4 -- 83.5% 104.5% 81.3% 101% 3 -- 90% 90.8% 97.5% 2 -- 90.5% 100.3% 89% 90% 88% 1 -- 80% 87.5% 87% 71.4% 84.25% 89% 60% 70% 70% 57%

2009-10 Actual Actual s function to the Commonwealth in 2011-12, the Office of Fair ofFair theOffice in2011-12, totheCommonwealth s function 2010-11 in results.Duetothesmall thismeasureis populationsize, million Actual Actual umer is largely dependant on the willingness oftheconsumer onthewillingness islargelydependant umer

2011-12 million Actual $6.2 2012-13 Target/ million est $3 2012-13 million actual actual - 4 - 44 - Est $6 2012-13 million Actual Actual $7.5 no Liquor, gaming and fair trading services

l . 1

d ant ant has no control over the amount of redress n be found on pages 38, 39, 40, 41, and 42 of this report of an overall figure for all longer classed as categories is no on pages 38, 39, 40, 41, and 42 of this report. This measure wil ment plans in alcohol restricted communities are now being , and inspection activitiesbe found on can 39, 40, 4 pages 38, dard as there are differing factors. contributing relev A more dard as there are differing factors. contributing relev A more ations, restitution and from the Property Agents prosecutions, ty and inspection activities)ty and inspection an Office of Fair Trading that the es a consumer has complained about. The amount of redress can s are not as a regular activity, undertaken annual making on process which impacted on overall processing The timeliness. asure has not been reported on and will be discontinuedasure has not in 2013-14 the transition of the business name’s register. of the business name’s the transition be reported in this way in future annual reports. reports. in future annual be reported in this way reported in this way in future annual reports. reported in this way in ture of complaints on hand. The Department ffice of Liquor and Gaming RegulationA combined contribute this measure. to ffice of Liquor and Gaming RegulationA combined contribute this measure. to way in future annual reports. way in future annual reports. Trading was requiredTrading was staff to redirect resources to the transiti impact continued due to in 2012-13 complexity of the the Office of Regulation Liquor and Gaming complete. Reporting morerelevant. A breakdown relevant probity in regards to audit, This measure involves a number of aspects of work (audit, involves a number of This measure probi and of this report. This measure will continue to and of this report. This Both the Office of Fair Trading and the O Both the Office of Fair Trading and the O Both the Office of Fair percentage is not an effective way service stan of measuring this continue to be reported this in percentage is not an effective way service stan of measuring this Measuring campaign effectiveness is complicated and campaign Redress is the compensation or the to address issu in-kind value breakdown in regards to completing can investigations be found breakdown in regards to resolving complaints and conciliations ca will continue to be this report. This measure reporting in a meaningful way difficult. me As a result, this vary significantly as it depends on the na reviewed by communities at their own pace. This measure will be discontinued in 2013-14 as alcohol manage achieved. Redress can be achieved through conciliation, investig and Motor Dealers Claim Fund.

Department of Justice and Attorney-General Annual Report 2012-13 - 45 -

4. 5. 6. 7. 8. 9.

A sustainable and accountable organisation Report2012-13 Annual ofJusticeandAttorney-General Department aboardofmanageme of assistance and expert advice under the theDirector-Gener oftheDepartment, executive chief As committees – Governance Governance – managementandstructure http://www.justice.qld.gov.au/corporate/general-publ the Departme on information the addressed bypublishing reportingrequirements annual ofprevious A number services division. byall delivered objectivewas this against Performance ƒ 2012-16 objective:

Governance effectiveness Improve ourorganisational Financial Accountability Act2009 Accountability Financial

A sustainableandaccountableorganisation

Acting Assistant Director-General Director-General Acting Assistant Peter Cook

, the

Public Service Act2008 Public Service ications/annual-report/2012-2013-djag-annual-report nt and five special purpose governance committees. governance purpose fivespecial nt and relating to organisational effectiveness have been been toorganisationaleffectivenesshave relating divisions of the Department including itscorporate of theDepartmentincluding divisions ƒ 2013-17 objective:

al is supported in meeting his statutory responsibilities responsibilities statutory meeting his in supported al is nt’s website only. This information can be locatedat canbe Thisinformation only. website nt’s effectiveness Improve ourorganisational and other relevant legislation by the legislation and otherrelevant

- 6 - 46 -

A sustainable and accountable organisation - 47 -

des leadership, strategic -General, Strategic eral, Liquor, Gaming, Racing and Fair of Assistant Director istration of Australia. He has several ralian Institute of Management and a Director, Queensland Office of Gaming Bachelor of Laws and Master of Laws. m, Fair Trading and Wine Industry ce of Liquor and Gaming Regulation, the Emergency Services. From 1996-1998 he ogy Research Advisory Council. ory responsibilities and provi

leadership, planningcommittee. It and accountability

overnance and associated committee structure. was the Deputy Director-General of the Department of the Premier and Cabinet. John was and Deputya Member the National President of Native Title Tribunal from 2000-2012. John was appointed Director-General in December 2012. John first joined the Department in 1984 after completing his Articles and practising as a solicitor in private practice. After leaving the Department of Justice in 1992, he subsequently in served the Department of Consumer Affairs and Johnholds of a BachelorArts (Honours) and Bachelorof Laws(Hons) from the Queensland.University of Terry holds a Bachelor of Social Work, Terry was appointed Deputy Director-General, Justice Services in October 2011 after acting in positionthe from January to October 2010 and since January 2011. Previously, Terry held the positions Policy, Legal and Executive Services (from April 2008) and Director, Strategic Policy Unit (from 2001). Terry joined the Department in 1996 after a career asa lawyer in the private and public sectors and a social worker in the child and youth welfare field. He is a member of the Australian Criminol David was appointed Deputy Director-Gen Trading and also Commissioner for Fair Trading in April 2009. He was previously Deputy Under Treasurer from 2005–09, following a period as Deputy Director-General, Department of Touris Development and a decade as Executive Office of Fair Trading and the Office of Regulatory Policy. David is an Associate Fellow of the Aust Regulation in Queensland Treasury. David’s responsibilities include the Offi member of the Institute of Public Admin years experience as a former chair and committee member of the International Association of Gaming Regulators. direction and oversight of the Department’s g Membership of BOM at 30 June 2013 comprised the following positions and officers: Department of Justice and Attorney-General Annual Report 2012-13 The Board of The Board (BOM)Management Department’s is the management Board of supports the Director-General in discharging his statut John Sosso Director-General (chair) Terry Ryan Deputy Director- General (co-deputy chair) David Ford Deputy Director- General (co-deputy chair)

A sustainable and accountable organisation Director-General Assistant Acting Peter Cook General Director- Assistant Steve Armitage General General Director– Assistant Jennifer Lang chair) (co-deputy General Deputy Director- Simon Blackwood Report2012-13 Annual ofJusticeandAttorney-General Department

machinery-of-government changes changes bringing machinery-of-government with the2007 Departments, anumberof worked in has Peter Since then comme sector before finance banking and workedinthe Peter Services, Corporate Director-General, Assistant Acting ofQueensland. fromtheUniversity Work (Hons) Bachelor ofSocial a Steve holds Education outcomes. Indigenous Gap'in to'Closingthe approach oftheQueensland implementation and development and yearofschooling 'Prep' ofthe months, implementation six Safetyinitsfirst ofChild oftheDepartment establishment recommendations, justice youth Abuse Inquiry intoInstitutional oftheForde implementation education mainstream and Youth Justice ChildProtection, Education, reformsinthefieldsofIndigenous series ofmajor of a thedelivery heled 15years past Inthe roles. leadership senior delivery to in experience 30 year’s over Steve has Families. intheformerDepartmentof (1999-2001) Director,YouthJustice Executive and (2001-2004) DirectorGeneral Training, Deputy and Education Department of theformer in (2004-2007) Director,StrategicImplementation Executive and (2007-2012) Education Director,Indigenous ofExecutive positions held the Steve Previously 2012. November fromJuneto intheposition 2012, afteracting Director Assistant appointed was Steve area of the Department. Heis a FellowofCPA Australia. Services Director the Financial of is Executive the position Peter’s substantive and Attorney-General. sector, worked as a lawyer inpriv as alawyer worked sector, public joiningtheQueensland and before ofLaws a Bachelor Jennifer holds 2009. on 1December commenced Tribunal, which and Administrative Civil Queensland body,the one into Tribunals Queensland of a range projectamalgamated Project.This Tribunals Review Director ofthe Be intheDepartment. Services division Jennifer is for Services. responsible Executive and Legal Director ofStrategicPolicy, asExecutive acted she when 2010 and December October periodbetween with athree-month January 2010 rolefrom inthe acted previously had 2011.She inDecember Services Executive Director Assistant Jennifer wasappointed of Queensland. the University and sociologyfrom relations PhDinlabour a Heholds area. inthe studying working and than 20years more havingspent relations thefieldoflabour experiencedin Simon ishighly Queensland. electrical safetyin and relations industrial andsafety, workplace health Director, was Executive Privat he 2007, December tothisrolein hisappointment Before and SafetyQueensland. Health Workplace ExecutiveDirector, Simon waspreviously since April2012, Work Queensland FairandSafe Director-General,Officeof Deputy Acting as e Sector Industrial Relations. He is responsible for responsible He is Relations. e SectorIndustrial ate practice for a number ofyears. foranumber ate practice Strategic Policy, Legal and Executive and Strategic Policy,Legal -General, Youth Justice in November inNovember YouthJustice -General, human servicesfromdirectservice fore this appointmentJenniferwasthe fore and training. This included leading the leading included training.This and -General, Strategic Policy, Legal and Legal Policy, -General, Strategic ncing with the public sector in 1996. sectorin1996. withthepublic ncing him to the Department of Justice himtotheDepartmentofJustice

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A sustainable and accountable organisation - 49 -

rvice expectations associated with the Department’s cers on matters of significance to the nagement and performance improvement strategies. n Counsel.extensiven has Greg expertise partment’s strategic plan and Government priorities partment’s strategic and Government plan e is to strategically guide, prioritise, monitor and nancial position, including approving and monitoring ormance against Departmental priorities and approved and managing IM and ICT programs and projects ng framework and ensuring the Department meets its decisions are aligned with Government commitments ctor, Financial Services and Roger McCarthy, Director, n, industrial instruments, directives and policies by: the recordState for the and provides n-voting members Moynihan, were Tony of SC, Director hy workforce culture and organisational values. ion across programs, divisions and regions rector-General, Justice Services. Director-General, Office of Fair and Safe Work Queensland. Greg was appointed Crown Solicitor on 1 November 2008. role In his as Crown Solicitor he acts as the solicitor on independent legal advice to the Premier, the Attorney-General, Ministers, Directors’-General and Departmental offi Government. The Crown Solicitor is also responsible for resolving conflicts of interest in any legal matters being handled byLaw and is responsible Crown for setting professional and ethical standards. Before Greg’s appointment, he spent four yearsCrown as Deputy Solicitor of the Litigation Branch and six years as Crow in the fields of constitutional and public law. implementing effective processes for commissioning approving IM and ICT investments in principle ensuring the Department’s Information Management (IM) and supporting Information and Communication Technology (ICT) strategic directions and investment and business priorities ensure the Department’s budget is aligned with the De approve the annual budget Departmental ensuring resources adequately support the project and se implementing effective IM and ICT governance, risk ma maintaining effective IM and ICT resource management formulate strategies for improving the Department’s fi the Department’s for improving formulate strategies budgets monitor and report on the Department’s financial perf disseminating workforce managementinformat providing a key forum within the Department for discussion on State, national and international workforce assisting in developing and maintaining a healt workforce management planning framework the Departmental budget processes. management and organisational capability development trends

Department of Justice and Attorney-General Annual Report 2012-13 ƒ ƒ Information Management Information Management Committee The role of the ManagementInformation Committee includes: ƒ ƒ Finance Committee The role of the Finance Committee is to: ƒ Workforce Management Steering Committee The role of the Workforce Management Steering Committe evaluate the Department’s workforce management planni human resource associated obligations under legislatio ƒ Also attending Board of Management meetings as no Public Prosecutions, Garry Davis, Acting Executive Dire Office of the Director-General. This committee is chaired by the Deputy Di ƒ ƒ ƒ ƒ ƒ ƒ This committee is chaired by the Director-General. ƒ This committee is chaired by the Greg Cooper Crown Solicitor

A sustainable and accountable organisation

ƒ ƒ ƒ ƒ Report2012-13 Annual ofJusticeandAttorney-General Department 1 SusanChrisp PeterLamont KenHunter DavidMackie External Member PeterCook chair) TerryRyan(deputy Services Technology Director,Information Executive Safety Office Electrical Director, Executive Services Justice Community Director, Executive Director,CrownLaw Executive Director Officeofthe Manager, Business Services Corporate Director-General Assistant Services Justice Deputy Director-General, Gaming Liquor, Deputy Director-General, Position discha Director-General helps the an (ARMC) is Committee Risk Management The Auditand Audit and Committee RiskManagement DeputyDi bythe This committeeischaired portfolio. asset fleetand accommodation, Department’s 2009 Standard Management Performance Financial and under the toobligations having regard Department, direction forthe worksprogram,settheaccommodation, and minorcapital AssetManage Fleetand Accommodation, The roleofthe Accommodation, Fleetand AssetManagement Committee Standing members ƒ include: rolesandresponsibilities The committee’s standing invitation Officehave Audit Queensland Co Director Services, Director Financial The Executive Membership of ARMC at 30 June 2013 comprised the following positions and officers: and officers: positions following the comprised June 2013 ARMCat30 of Membership Accountability and Performance. Trade and Treasury toQueensland regard has due reference and 2009. Standard Management Performance Financial and

The external member did not receive remuneration during the year. Performance Management Standard 2009 Standard Management Performance Management (AS/NZS ISO 31000:2009, Risk management – Principles and guidelines) guidelines) – Principlesand management Risk ISO31000:2009, Management (AS/NZS forRisk Standard Zealand Australia/New with the accordance in reportingprocesses monitoring and environment in which it operates whichitoperates environment in mana itsperformance Department, takingintoaccount appraising the Department’s systems for risk management in terms of section 28ofthe section termsof managementin forrisk systems Department’s the appraising financ annual the and reviewing reporting processes operational financial oftheDepartment’s andappraisal oversight auditfunction, through theinternal recommendation and endorsement for signature by the Director-General bytheDirector-General forsignature andendorsement recommendation andreporting planning, monitoring of the thepracticaldischarge facilitating Plans and evaluating the Internal Audit Charter, reviewingand Internal Audit the evaluating auditfunction andtheinternal internal control corporat Department’s and enhancingthe assessing assessing and contributing to the audit planning proc and contributingtotheauditplanning assessing 1 Michael Schafer rge his responsibilities under the under responsibilities rge his

of Public Prosecutions Helen Kentrotis Kentrotis Helen Public Prosecutions of and Fair Trading David Ford (chair) DavidFord(chair) FairTrading and rector-General, Justice Services. Services. Justice rector-General, and reviewing the Department’s risk management planning, riskmanagement Department’s the reviewing and s to attend Committee meetings as observers. asobservers. Committee meetings s toattend rporate Governance, Director Internal Audit and the and the DirectorInternalAudit Governance, rporate

e governance framework, including its systems of systems includingits framework, e governance and to ensure good governance and management ofthe andmanagement governance good toensure and internal audit function, particularly in respectof particularlyin audit function, internal ment Committee is to define the Department’s major Department’s the todefine Committeeis ment The committee operates under the approved terms of terms approved underthe operates committee The ial statements and management representations for for representations and management statements ial evaluating the Internal Audit Annual and Strategic andStrategic Annual Audit theInternal evaluating esses relating to the risks and exposures tothe and totherisks esses relating independent advisory body to the Director-General.It to body advisory independent fleet and assetmanagementstrategic fleet operational and gement framework and the financial and operational andoperational and thefinancial framework gement Audit Committee Guidelines: Improving Audit CommitteeGuidelines: Financial Accountability Act2009 Accountability Financial Financial Accountability Act2009 Accountability Financial Officer Financial and Financial - 0 - 50 - and the and andthe A sustainable and accountable organisation - 51 - Internal Audit Plan

Strategic ccountability by supporting internal – Follow up of 2010 audit and the of Justice and Attorney-General. er of performance management system audits and reports tabled in Parliament during 2010. Of relevance audit relating to the administration of Magistrate eensland by the Parliament Treasurer and Minister for of the adequacy of management’s implementation of is taken to improve the Department’s performance. system to address the length of delays in criminal mmendations has commenced within the Department to ough, for example, audits, workplace investigations and updates regarding risk management and business -government and four specific recommendations onduct Commission, of the concerning operations ings and recommendations from external agencies, for liament as they relate to the Department cluding regaining a AAA credit rating fosters a culture of integrity and a rates Court and the Childrens Court

Annual Plan 2013-14 Internal Audit

uded coverage of the Department ensuring value in for money delivering frontline services. 120 - reprioritise judicial resources within the court improving the financialState's position in strengthening the Queensland economy reviewed and reviewed and endorsed the reviewed and endorsed the Department’s annual financial statements for 2011-12 for signoff by the continuity planning considered corporate governance reports including reviewed Queensland reviewed Queensland Audit Office reports to Par audit recommendations reviewed and reviewed and considered issues by Internal raised reports Audit considered other papers presented, including a review 2013-17 123 – continue the reform process commenced within the Moynihan Review. 121 - greater use of ICT to drive cost savings and efficiencies in court operations proceedings occurring in the Magist Director-General. Integrity and accountability

cross-sector audits which incl recommendations. The Auditor-General performed a follow-up audit of three to the Department was a performance management system Department of Justice and Attorney-General Annual Report 2012-13 In 2012-13, the Queensland Office Audit conducted a numb Report No. 2Auditor-General of Queensland to Parliament Report No. 2 for 2012-13 for 2012-13 The report made recommendations regarding whole-of Queensland Audit Office ƒ regarding Justice and Court Services. The three recommendations below were accepted: ƒ ƒ Commission of Audit report Commission The Commission of Audit final report was tabled in the Qu Trade, the Honourable Tim Nicholls, MP on April 2013.30 The Commission was established in 2012 to review the Queensland Government's financial position make and to recommendations on: ƒ Achievements in 2012-13 include: ƒ ƒ ƒ ƒ ƒ ƒ Further consideration and progress of the accepted reco meet the requirements of the recommendations. Further information regarding the Commission of Audit can be accessedat www.commissionofaudit.qld.gov.au. ƒ ƒ The Department’s governance framework mechanisms tomonitor and report on its operations thr detention centre inspections. It also reviews find the example the Auditor-General and the Crime Misc and Department, and ensures the necessary correctiveaction

A sustainable and accountable organisation ƒ ƒ ƒ Report2012-13 Annual ofJusticeandAttorney-General Department The report ofdeliverables. agency collaboration by appointed tobe foraleadagency the requirement for 36recommendations made review The Ombudsman’s in Queensland. role important astheyplay investigated (DEHP) wereall the and governments(councils) Health, local Queensland Queensland. of asbestosin released Ombudsman theQueensland In March2013, Queensland Ombudsman yearlyreport. thesubsequent toin responded directedto any furtherrecommendations and comment Coronial Recommendations to Response Government tothe directed oftherecommendations to12 Responses di coronial recommendations to responses that contains Govern a publishes Government Queensland the Each year sixinquests. Department from coronial therewere14 financialyear, In the2012-13 Queensland Coroner betabledin2013-14. will report’srecommendations tothe response it considering is currently Government The Queensland and tribunalprocesses child protection the atimproving aimed recommendations In the Government. Queensland Inquirytothe Commission of QC,presente TimCarmody theHonourable On 1July2013, Queensland ChildProtection Commission ofInquiry ƒ response Department intendedoutcomes. trial achievedits ifthe in2010,todetermine that commenced andeval implementation planning, examined the This report 2012-13 for 13 for2012-13 No. ReporttoParliament ofQueensland Auditor-General 13 No. Report funds. administr ofthe effectiveness the examined The audit management 2012-13 for 12 for2012-13 No. ReporttoParliament ofQueensland Auditor-General 12 No. Report 2010report. inthe made recommendations of theaudit extentofimplementation examinedthe report This latest Queensland. in Court services

contained within Report No. 12 for 2012-13. for2012-13. ReportNo.12 contained within to TheDepartmentcontinues 2012-13. Report No.2for respective reports. Reports by the Queensland Audit Officeca Audit Queensland Reports bythe Committee. Management Audit andRisk Department’s bythe monitored takenis Corrective action where appropriate work hasundertaken The Department Departmental responses to issues contained in the Auditor-General’s Reports are summarised within the within the summarised are Reports theAuditor-General’s in contained toissues responses Departmental Taking Responsibility: A Roadmap for Queensland Child Protection QueenslandChild ARoadmapfor Responsibility: Taking

.

Workplace Health and Safety (WHSQ), Department of Justice and Attorney-General, andAttorney-General, ofJustice Department (WHSQ), andSafety Workplace Health

n be accessed at www.qao.qld.gov.au. www.qao.qld.gov.au. at be accessed n ’s recommendations for the Department include: Departmentinclude: forthe ’s recommendations recommendations and one comment directed to the directedtothe onecomment and recommendations ation of the gambling and casino community benefit communitybenefit andcasino ofthegambling ation report. The remaining two recommendations and one and tworecommendations report. Theremaining The Asbestos Report: An investigation intotheregulation Aninvestigation AsbestosReport: The the Government, single agency deliverables and cross- and deliverables agency single Government, the the Department in the 2013 calendar year, will be will calendar year, the2013 Department in the s response to the ‘Taking Responsibility’ report. The report. Responsibility’ ‘Taking tothe s response rected to Government in the preceding calendar year. intheprecedingcalendar toGovernment rected s in response to asbestos events and regulating asbestos asbestos and regulating events asbestos to response s in Department in 2012 will be included in the nextyearly inthe included willbe Department in2012 Government to consider. The recommendations outline recommendations consider. The Government to Department of Environment and Heritage Protection Protection Heritage and ofEnvironment Department ment Response to Coronial Recommendations Report ment ResponsetoCoronialRecommendations system, including oversight of the system and court and thesystem of oversight including system, d the final reports of the Queensland Child Protection Child oftheQueensland d thefinalreports implement strategies to address recommendations recommendations strategies toaddress implement uation of the two-year Drink Safe Precincts trial DrinkSafePrecincts uation ofthetwo-year to address identified audit issues contained within containedwithin auditissues addressidentified to

– Drink Safe Precincts trial trial Precincts –DrinkSafe – Community Benefit Funds: Grant BenefitFunds: – Community report, the Commission makes 121 makes121 report, theCommission - 2 - 52 - A sustainable and accountable organisation - 53 -

Report. The response is

ltiagency Incident Response Plan Disasterand Local www.ombudsman.qld.gov.au gement systems. The independence of Internal Audit t (PPE); and howto facilitate prosecuting breach , with a subsidiary reporting relationship to the Audit dustry workers and portal for asbestos information requires that a review of the operation of the workers’ arter developed in line with the International Standards on: legislation applicable to asbestos issues; the of each of the committee’s recommendations before

ute of Internal Auditors). An independent review by the stos management in differing circumstances and the Internal Audit conformed to International Standards for Institute of Internal Auditors’ Code of Ethics. An d application of asbestos management, including rliament by 28 February 2013. However, Parliament arrangements, sixwith proposed legislative changes. fining responsibility and community communication eensland Ombudsman’s Asbestos Committee - Inquiry into the Operation of Committee - Inquiry into the Operation corporate governance framework by conducting reviews of quiry into the Operation of the Queensland Workers’ conducted a number of audits covering financial compliance, operational performance, project management and information systems reviews achieved management acceptance of a high percentage of audit findings and recommendations targeted at business improvements in processes

/ achievement performance 2012–13 ƒ ƒ be conducted once every five years.

Audit outputs outputs Audit ensure inspectors have access to continual training registerpubliclicensed online create a of asbestosin Management Plans requirements and use of personal protective equipmen proceedings methods for asbestos issues including: the Asbestos Mu involvement in a cross-agency policy creation an in finalisingparticipate reports cross-agency de identifying jurisdictionidentifying responsibilitiesand of asbe ofmanagement clean-up costs for incidents review Queensland licensing framework for asbestos workers. Workers’ Compensation and Rehabilitation Act 2003

Department of Justice and Attorney-General Annual Report 2012-13 is maintained by reporting directly to the Director-General and Risk Management Committee. Internal Audit adheres to the Internalapproved Audit Ch Institute of Internal Auditors in 2009-10 assessed that the Professional Practice of Internal Auditing and the independent peer review is required to Delivery of annual and strategic plans, and monitoring and improving financial accountability, internal control processes and business practices within the Department Internal Audit Internal Audit forms an integral component of the financial, information management and performance mana for the Professional Practice of Internal Auditing (Instit ƒ ƒ Parliamentary Finance and Administration Parliamentary Finance and Administration Scheme Queensland’s Workers’ Compensation The compensation scheme be completed at least once in every five-year period. On 7 June 2012, the Legislative Assembly of Queensland referred responsibility for the review to Parliament’s Finance and Administration Committee. The Committee was originally to report to Pa required extended the due date to 23 May 2013 because of the volume of information and submissions received. The report made 32 recommendations for change. The majority related to administrative processes and The Government will carefully consider the implications making any decision to make changes to Queensland’s workers’ compensation scheme, and respond to the report as a matter of priority. The Government is finalising its response to the In Compensation Scheme. The response is expected to be released in 2013-14. ƒ ƒ expected be to released 2013-14. in Reports by the Queensland Ombudsman can be accessed at ƒ The Government is finalising its response to Qu the

A sustainable and accountable organisation Report2012-13 Annual ofJusticeandAttorney-General Department ƒ ƒ ƒ Department ensures that tothepr regard proper have must management practices 12L ofthe Under section Procedures andpractices training. during thepast Office Ombudsman’s through theQueensland have officers or equivalent Service All SeniorExecutive sanctions. disciplinary andre accountability timeimproved Unit haveover related ethi and initiatives andtraining These education ƒ ƒ 1994 12K ofthe withsection complied 2013, theDepartment to30June From 1July2012 Education and training Public sector ethics identified. opportunities are its tobenchmark Department continues improved. The Reporting increased. conducted management workshops number ofrisk practices.The toriskmanagement made been refinementshave some During 2012-13, Committee. Management Audit andRisk with lies strategicrisks and mitigating forcontrolling Theresponsibility mitigating controls. monitoring and developing including with theirbusiness, ake play managers approach, area. Underthis operational mitigating forcontrollingand The primeresponsibility business processes. Guidelines Principles and on frameworkisbased riskmanagement The Department’s Risk management committees various governance on Participation asanobserver risks inmitigating internal controls Review of of the effectiveness

performance effectiveness plans align with their busin with their align plans effectiveness performance ethics principles and the CodeofConduct andthe ethics principles business plans support the strategic objectives and and objectives strategic support the business plans our toimprove objective an includes the strategicplan of Conduct ActandtheCode reflectedinthe standards Any modification andprocedures. policies, practices Code of Actandthe valuesofthe and the principles staff. to2283 refreshertraining providing on-line staff ethicsto657 inworkplace training providing face-to-face with the Act’s ethics principles and the CodeofConduct andthe ethics principles Act’s with the of culture fostera to tocontinue this objectiveis by: Audit outputs

: Public Sector EthicsAct1994 Sector Public , and has been designed to achieve integr toachieve designed hasbeen , and

ƒ ƒ 2012–13 performance /achievement the senior executive more generally, supported by the advisory role ofthe role the advisory by supported more generally, senior executive the

consulted on project steering committees for key projects keyprojects committees for steering onproject consulted engagements specificaudit during conducted withanalysis process, together auditplanning oftheannual part as analysis risk conducted and emphasise the importance of integrity. importanceof the emphasise and duced the incidence of serious misconduct requiring requiring misconduct serious of incidence the duced integrity and accountability. This strategy is consistent strategy isconsistent This and accountability. integrity processes against better practice so thatimprovement betterpractice processes against , the Department’s administrative procedures and procedures administrative Department’s , the operational risks lies with management of each of with management operational riskslies strategies outlined in the strategic plan. Staff strategicplan. inthe outlined strategies completed comprehensive face-to-face ethics training training ethics face-to-face comprehensive completed cs advisory services provided by the Ethical Standards EthicalStandards services providedbythe cs advisory Conduct are embedded in human resource management inhumanresourcemanagement areembedded Conduct s or reviews take into consideration the ethical ethical the consideration into take or reviews s inciples of the Act. To comply with section 12L, the with section12L, Act. Tocomply ofthe inciples of material business risks has been reviewed and and reviewed been has risks materialbusiness of y role in identifying and assessing the risks associated associated andassessingtherisks roleinidentifying y ess area, the Department's strategic plan, the Act’s Act’s plan, the strategic theDepartment's area, ess AS/NZS ISO 31000:2009, Risk Management – AS/NZS ISO31000:2009,RiskManagement organisational effectiveness.Astrategy organisational that supports three years and have had access to online refresher toonlinerefresher access havehad three yearsand ation of risk management into standard riskmanagementinto standard ation of Public SectorEthicsAct - 4 - 54 -

A sustainable and accountable organisation - 55 - 40). 40). as well as as well and Information located on the , ) youth detention centres detention youth for core business records. The Open Data Strategy Information Standards 18 Public RecordsPublic Act 2002 Queensland Government’s General Records and Information Standard 31 keeping full and accurate records of activities. . The Department has two current policies relating to assessmentand areasof nominated supported by (82 per cent). management system, eDocs, to effectively manage and integrity framework and complaints handling ratings partment worked together to implement a Building ng specifically on information security concepts. ITS ite at: http://publications.qld.gov.au/dataset/open-data- ections of the Department’s ections of rvices to support the confidentiality, integrity and partmental information systems. No serious security all Departmental staff relating to information basis and provides online training an course relating to to capture, secure and manage its core business. lines issued by the Queensland State Archivist. anch, provides advice, guidance, technical support and . The Youth Justice Services Division the joined both regionally and centrally. This includes the correct the Youth Justice Services Division’s integrity and d Public Sector Renewal Program and the Queensland exceptional (supported by tegrity related polices and procedures andreport in provided its The2012. . (100 per cent) for dealing with/investigating misconduct and Public Interest Public Records 2002, Act best public in the service nation, truly focused on itscustomer, end

Information Standard 31: and Retention Disposal of Public Records and . Inspection reportsprovided an exceptional State Archives approved Retention and Disposal Schedules and PIDs components. and

Disposal of Documents and Records Policy Receipt and Capture of Documents and Records Policy ( Youth Justice Act 1992 Information systems and recordkeeping Information systems and recordkeeping

ITS has produced 145 user guides availableelectronic to management concepts within eDocs, including five focusi has delivered personalised eDocs training on an ad-hoc the use of eDocs, recordkeeping and security, which is available to all staff.

Department of Justice and Attorney-General Annual Report 2012-13 The Department’s commitment to open data is confirmed by the published Department of the Premier and Cabinet’s Open Data webs strategy-justice-and-attorney-general Open Data Open Data The Open Data Initiative is part of the Queenslan the to create Government’s vision Queenslanders. Case management systems systems Case management The Department uses several case management systems ƒ ƒ The Department complies with the The Crime and Misconduct Commission (CMC) and the De Information management within the Department is governed by the Standard 40: Recordkeeping whole-of-government recordkeeping policies and guide External cooperation and review review and External cooperation Considerable effort has been invested in aligning theDepartment of accountability those processes with Integrity Plan agreed between the agencies in early 2009. The CMC reviewed the Department’s in evaluation report provided an overall rating of The CMC commended the Department for having a strong The Department uses an electronic document records and Department asDepartment a result of machinery-of-government changes2011-12. in DetentionThe Youth Inspectorate completed insp regular Youth under the Queensland CentresDetention Inspection Framework and the obligations imposed by s. 263 of the recommendations for improved effectiveness. and awarded ratings of secure its administrative and core business records scheduling and disposal of administrative records in line with the Disposal Schedule breaches occurred during the 2012-13 period for the agency recordkeeping and information management: Disclosures (PIDs) availability information containedof business within De Department’s Information Technology Services (ITS) Br security management of the Department’s recordkeeping and corporate information systems. The Department’s security management team provides se

A sustainable and accountable organisation Report2012-13 Annual ofJusticeandAttorney-General Department a management Department delivered In 2012-13,the Leadership and management development framework ƒ ƒ ƒ ƒ ƒ ƒ ƒ aims to: priorities. The development business andprofessional performanc Employee andindividuals. teams managers, su to deliveringbusiness iscommitted The Department Employee performance management ƒ ƒ ƒ to: it frameworkenables planning workforce The Department’s Workforce planning centandaperman of 85.78per retention rate hadapermanent (FTE)staffand equivalent full-time 4278.42 employed 2013, theDepartment at 30June As Workforce Profile sector. public sustainable The capability. and workforce to supportwork-lifebalance meetg effectively employees ensures The Department https://data.qld.gov.au. visit: please Data Open Report2012-13 Annual andthe governmentdata information, To accessfurther ƒ with the incompliance Department bythe datasetsprovided of An example workshops: workshops: The toindividuals. feedback effective togive aframeworkformanagers byproviding skills communication programs. Th development business andprofessional ma performance In 2012-13theDepartmentdelivered11 Workforce capabilityanddiversity

managing performance and/or behavioural ma behavioural and/or managing performance in consultants, resource andhuman provider assistance employee theDepartment’s through managers ispr For example,information throughout theprocess. and trends developments population, socio-economic and technology through industry sectors and business size. size. business and sectors through industry Workplace injury heat maps 2009-10. A heat mapshow Aheat 2009-10. injuryheatmaps Workplace outline the Department’s official performancemanageme official outline theDepartment’s performance individual tomanage suite oftoolsandtechniques a develop help managers team members and stylesofthemselves behavioural different toexplore allow managers and reviews. withfeedback workforce inthe provide individuals and main goals identify keyresultareasand theirjob while undertaking capability their anddevelop support toolsto appropriate have workplace the in individuals ensure that andpurpose cleardirection have workforce the in individuals ensure that andpriorities. commitments the toenhance improvements identify sustainability innovation business sets and skills knowledge, capability, orga orexisting emerging any identify andaddress na (international, externalbusiness regularly monitor ent separation rate of 14.22 percent. rateof14.22 ent separation activities for individuals in the workforce workforce inthe activities forindividuals nagement issues in the workplace. workplace. inthe nagement issues e workshops focussed on developing managerial managerial ondeveloping focussed workshops e overnment commitments by fostering aworkforceculture byfostering commitments overnment development program to increase non-technical toincrease program development employee performance management process specifically process management performance employee ccess through driving and improving the performance of theperformance andimproving ccess throughdriving through regular performance management discussions discussions management regular performance through nisational gaps in the Department about employee employee Department about inthe gaps nisational e management in DJAG clearly focused on defined focusedondefined clearly DJAG management in e nagement workshops to 145 managers through its through managers to145 workshops nagement Department’s ability to deliver the Government’s Government’s to deliverthe ability Department’s tional and State), internal business, labour market, market, labour business, and State),internal tional Department’s workforce commitments contribute to workforce commitments Department’s a ovided about the one-on-one assistance provided to provided assistance one-on-one about the ovided ing distribution of relative workplace injury 'risk’ injury'risk’ relativeworkplace ing distributionof nt process and the support available to managers tomanagers available support the process and nt Open DataStrategy - 6 - 56 - is: A sustainable and accountable organisation - 57 - was released in gers across Queensland. gers across s public sector senior and middle

advisors’ capability to better support managers and ills while also improving program longevity in a tight es to support its staff to maintain a safe and healthy deoconferencing to 227 mana rt of the delivery of the Managing program in DJAG managers with essential people management skills, requirements of theirrequirements roles and responsibilities. Twenty sponsored by the Public Service Commission in ve more staff, especially those outside Brisbane, the to a safe and a supportive working environment. ector, the program provides participants with easily ey-General - this workshop provides managers with Program run by the Public Service Commission. The opment pathway for its new and existing managers. The lopment or scheduled for development in 2013-14. ce practices and provides support to employees balancing Improving Health and Employee Wellbeing participated in this program during 2012-13. rrangements, including working compressed hours ent initiatives provided duringent initiatives provided 2012-13 included: idised Queensland Corporate Games event nt education program Australia’ for

commencing a health assessment program for senior executive officers. staff in the workplace and to help the Department satisfy its due diligence obligations under the workplace health and safety legislation conducting a seasonal influenza vaccination program organising a workplace weight management program promoting staff participation in the subs reinvigorating a safety advisor network to improve the parenting facilities access to working from home and telecommuting arrangements access to part-time and job share opportunities. an explicit work and family policy access to flexible working hours and leave a five staff commenced the Emerging Leaders Program practical skills meet theto legislative regulatoryand workshops were delivered face-to-face and through vi six staff completed the Public Sector Management managers and other high performing staff. partnership with the Queensland University of Technology. Designed for leaders aspiring, or recently appointed, to Senior Executive roles in the public s Managing in theManaging Department of Justice and Attorn Managing with Confidence - this workshop provides Diploma of Management - provides an opportunity for managers to have skillstheir and experience formally recognised and aligned a national to competency framework.Fifteen managers theparticipated diploma. strategies and practices. Thirty-six managers program is a leadership and manageme transferable, relevant leadership skills.

February 2013 with a further six modules under deve opportunity to develop their managerial and supervisory sk fiscal environment. The first module of the program Further leadershipand management developm The Department commenced transitioning a significant pa from face-to-face to online delivery. This change will gi Department of Justice and Attorney-General Annual Report 2012-13 ƒ ƒ ƒ ƒ The Department values its employees and is committed ƒ ƒ ƒ ƒ workplaces and healthier Safer In 2012-13, the Department undertook number a of activiti The Department is committed to best work-life balan ƒ ƒ Flexible working arrangements arrangements working Flexible the often competing responsibilities of work and family. Flexible working arrangements available to employees include: lifestyle, including: ƒ pathway includes the following workshops: ƒ ƒ ƒ ƒ management skills and to provide a professional devel

A sustainable and accountable organisation Regulation and Youth Justice Services. YouthJustice Regulation and a regardingconditions specifically Commission Service forarbitration.Departme Commission Industrial Relations The StateGovernment ƒ ƒ ƒ ƒ Commitments. Government re annual ofthe sections Refer totheperformance Queenslanders. services to on strea portfolio focus Department’s All areasofthe and suppor frontline toinnovate opportunities realising Government deliver the continues to The Department Report2012-13 Annual ofJusticeandAttorney-General Department activities). administered (excluding General Attorney- and ofJustice oftheDepartment operations the include below summarised amounts The financial Summary ofFinancialperformance forservices Reducing red tape we packages separations further voluntary implementedduri was Program Separation A Voluntary Voluntary Separation Program packages. retrenchment received employees theperiodno During package. retrenchment employe appropriate, nolonger were ongoing placement of thisperiod conclusion Atthe placements. employment time, where of a setperiod for offered casemanagement Employ of$21254887. at acost packages redundancy during wasimplemented A programofredundancies andretrenchments redundancies retirements, Early ƒ include: achievements 2012-13 operations. Departmental and business activities pr and policies frameworks, relations employee industrial and equi and promotes fair and supports The Department Industrial andemployee relations

Financial performance relations, workforce strategy and organisational change issues. issues. change and organisational strategy workforce relations, consulta Committeestofacilitate Local Consultative matters, return-to-work programs and other medically-advised interventions interventions medically-advised other and programs matters, return-to-work operational and strategic matters matters strategic and operational Commission theQueenslandIndustrialRelations Commission and in2012 changes machinery-of-government following DetentionCentres, particular, Youth continuing participation with relevant unions through the Agency Consultative Committee and a rangeof and Committee Consultative Agency throughthe relevant unions with continuing participation helping business areas areas helping with effectivelymanaging wo business advice dir relations employee and providing industrial processes, disciplinary withformal helping managers completing transitioning industrial and employee relati employee and transitioningindustrial completing Departments’ Certified Agreement 2012 CertifiedAgreement Departments’ , legislation andregulations

re processed by the Department in2012-13. Department processed bythe re port for working examples of delivering innovative ofdelivering port forworkingexamples table working conditions for its employees through foritsemployees workingconditions table mlining practices providing more efficient and effective efficient and more practices providing mlining and byidentifying toreduceredtape commitment 2012-13. As at 30 June 2013, 427 employees received 427 employeesreceived 2013, June Asat30 2012-13. ffecting officers of the Office of Liquor and Gaming andGaming of theOfficeLiquor officers ffecting ees who did not accept an offer of a redundancy were aredundancy of accept anoffer who didnot ees t services using current resources and capabilities. resourcesandcapabilities. current using t services ng 2011-12. The program ceased during 2011-12 andno during 2011-12 ceased program The ng 2011-12. tion on a broad range of industrial and employee of industrialandemployee a broadrange tion on es yet to be placed were terminated and paid a andpaid wereterminated yet tobeplaced es reasonable attempts were made to find alternative findalternative to made were attempts reasonable rkplace injuries or absences including WorkCover WorkCover including injuriesorabsences rkplace including representation at the Public Service atthePublic representation including and where it is deemed that continued attempts of attempts continued that deemed itis where and ntal officers have been consulting with the Public withthePublic consulting been have officers ntal ectly to business areas and employees on a range of onarange employees to businessareasand ectly ons matters relating to Youth Justice Services, in in Services, toYouthJustice matters relating ons actices. This enables the Department to deliver key Departmenttodeliver enables the actices. This is now before the Full Bench of the Queensland oftheQueensland theFullBench before isnow

- 8 - 58 - A sustainable and accountable organisation - 59 - $’ooo $’ooo 2011-12 Actual revenue is also referred to also revenue is ess units primarily funded $’ooo $’ooo 2012-13 budget 2012-13 budget relates to the Youth Justice function transferred stry of Births, Deaths and Marriages, Victim Assist vernment priorities across the following six areas: thus resulting in some assets having a lower than centres, boot camps, youth justice conferencing, ents effective from 1 May 2012 as published in the courts and tribunals, coronial and prosecution ices. Departmental services services Departmental ices. attributed to internal busin es the Office of Liquor and Gaming, the Office of re revalued through a combination of comprehensive al Safety Office and the Registry of Birth, Death and of approximately six million births, deaths and marriages ntal services revenue provided by the Queensland $’000 2012-13 Actual 2012-13 Actual Law services and strategic policy and advice on law reform and justice services criminal and civil justice which includes Queensland’s fair and safe work which includes workplace health and safety, electrical safety and industrial relations legal services which includeslegal services which Crown human rights protection services which includes the Regi liquor, gaming and fair trading services which includ youth Justice services which includes youth detention services and community justice programs services policy Queensland and guardianship services Regulatory Policy and the Office of Fair Trading youth justice services and court services. Income Expenses continuing from results Operating operations Total assets Total liabilities Net assets 715 828 709 828 726 558 6 000 874 1 582 558 726 70 460 512 1 680 648 031 414 1 512 646 483 - 60 584 525 1 651 928 1 619 74 612 1 548 913 1 576 Financial snapshot Financial

Department of Justice and Attorney-General Annual Report 2012-13 Income Income Revenue for the Department totalled $715.828 million against the budget forecast of $726.558 million. The variance of $10.730 million, or 1.5 per cent, is explained in the following sections. The primary funding for the Department is Departme Government to enable the Department to carry out its serv and desktop valuation methodologies by a qualified valuer financial for the statements year ending 30 June 2012. The 2013 result includes a full year of operations for the Youth Justice function whereas the 2011-12 year only has two monthsof operations. ƒ Department The Department provides services to support Queensland Go records records currently held in paper format. During 2012-13, the Department’s land and buildings we forecast value. This partially reflects the change in the overall net asset position. The variance between the 2011-12 and 2012-13 actuals mainly to the Department by machinery-of-Government arrangem The Department returned an operating surplus of $6 million 30 June for the year ending 2013 compared with a balanced budgeted operating result. The surplus is mainly by user charges, grants and contributions. The Electric Marriages contributed $2.776 million of this surplus that will be used to fund future campaigns to increase of the awareness electricalof safety and the digitisation

as appropriation and totalled $517.729 million or 72.3 per total revenue. cent of ƒ ƒ ƒ ƒ ƒ

A sustainable and accountable organisation Report2012-13 Annual ofJusticeandAttorney-General Department the year. pl ofproperty, thecost of anestimate Depreciation is offenders. foryoung and SupportServices Counselling YouthJustice and services Help ofCrime Victims Work Australia, Safe Groups, Justice in2012-13 $22.890 million totalled subsidies Grants and by theDepartment. signif tothe due costs andmaintenance property tenancy year.The duringthefinancial of theDepartment operations millionrepresen of$175.467 services expenses Supplies and insurance. compensation workers taxand payroll superannuation, entitlements, andleave salaries as such percentoftota are62.6 expenses in 2012-13.Employee were These vacancies. employee of and themanagement the enterprise reflects primarily variance The 2.8 percent. a bu against million totalled$444.614 Employee expenses percent. a varianceof2.3 million, forecastof$726.558 budget million underthe is$16.730 $709.828 million expenditure of The 2012-13 provide services industrialrelations and Crown Law expected than the lower to mainlydue is The decrease million. of$95.271 onthebudget $11.090million of adecrease $84.181 million, totalled revenue User charges has been eliminated in the income by category graph. not agree as do ar graphs above the by The service Note: income Criminal Fair by department service area Liquor, Legal

and Youth

Human Services

Safe Gaming

and 2012-13 Income Justice

Civil Work

Rights

$59.187M

&

Justice $141.450M

Fair Services

Protection

Trading

$301.134M

$108.822M

$81.307M

$36.877M ea graph includes inter-Departmental service revenue of $12.949 d under agreements with the Federal Government. Government. theFederal with agreements d under ant and equipment and intangible assets consumed during consumed assets intangible and equipment ant and support organisations, the Anzac Day Trust, Gambling Gambling Day Trust, Anzac the organisations, support revenues from professional legal services generated by generated services legal fromprofessional revenues l expenditure and represent employee and related costs costs and related representemployee and expenditure l partially offset by the cost for employee redundancies foremployeeredundancies thecost offsetby partially icant property assets owned and maintained or leased maintainedor and owned propertyassets icant bargaining provision, reduced Crown Law activities CrownLaw reduced bargaining provision, and represented grants provided for the Community fortheCommunity grants provided represented and dgeted figure of $457.530 million, a variance of avariance $457.530million, of dgeted figure most significant supplies and services expenditure is expenditure services and supplies mostsignificant t the costs incurred from third parties for the daily partiesforthe fromthird incurred t thecosts 2012-13 Income - our where Grants Other User Services

funds from come and

Revenues

Charges

other

Revenue

$84.181M contributions

$3.696M

$517.729M

$110.222M - 0 - 60 - million which A sustainable and accountable organisation - 61 - .949 million $65.603M

$175.467M $22.890M

services

amortisation

subsidies

$1.254M

$444.614M

and

and

and

Expenses

Grants Expenses Supplies

our funds are spent our funds 2012-13 Expenses - how how - Expenses 2012-13 Depreciation Other million. The new courts were officially opened as the ntre in Townsville due to construction delays and a sfer of the Youth Justice function also included the nstruction costs being lower than anticipated, lower oject was being undertaken prior to work progressing to Employee Expansion capital project with an approved budget st an asset balance of $1.680 billion for the year. The area graph includesarea graph of $12 service expenditure inter-Departmental $81.298M

$35.829M

$298.211M $106.782M

Trading

$141.453M

Justice

Fair Services

Protection

&

Civil

Justice $59.204M

Work

and Rights

2012-13 Expenses 2012-13

Youth Gaming

Safe

Services

by department service area service by department which has been eliminated in the expense by category graph. graph. category by expense the in been eliminated which has Note: The above graphs do not agree as the expenses by service service by the expenses as agree not do graphs above The Note: and Human

Criminal Queen Elizabeth II Courts in early August 2012. The tran Cleveland Youth Redevelopment Detention Centre and $183.8 million. As at 30 June 2013, final testing of stage one of this pr Department of Justice and Attorney-General Annual Report 2012-13 As at 30 June 2013, the Department had liabilities of $70.460 million which is $9.876 million over the budget forecast of $60.584 million. The variance was mainly due to payables for the Youth Justices functions transferred to the Department and lease incentive liabilities. decrease in the value of land and buildings subject to revaluation. Capital expenditure for 2012-13 was $39.854 million, the highlight being the completion of the new Brisbane Supreme and District Court Complex at a total cost $550 stage two involving the upgrade and refurbishment the of existing buildings. The Department also invested a further $7.753 million in minor works and renewal of its property and accommodation portfolio across the State. Liabilities Assets Assets At 30 June 2013, the Department held assets valued at $1.583 billion comprising mainly land, buildings and construction work in progress. The Department foreca variance of $97.638 is million primarily attributed to the lower than budgeted capital expenditure on the Brisbane Supreme and District Court complex due to co capital expenditure for the Cleveland Youth Ce Detention

Liquor, Legal Fair

A sustainable and accountable organisation defined in section 77(1) oftheAct. section defined in Attorney-Gener Justiceand Departmentof The CFOforthe economically. and effectively Standard 2009 57ofthe withsection conforming statement witha Director-General te xess 3 213 -43.2% - 2183 - -368.0% 1239 14 800 (39666) 15 -4.9% 3 -2.0% 24078 Report2012-13 Annual ofJusticeandAttorney-General Department -0.2% 66949 -2.8% 175818 22890 surplus asset revaluation in (decrease) Increase 65603 457530 175467 124.3% income Other comprehensive 1648 444614 operations fromcontinuing Operating results from continuingoperations 2 Total expenses -11.6% 3696 - 95271 Other expenses - 0.5% Finance/borrowing - 84181 - 109694 Impairment losses -0.4% 1 amortisation and Depreciation 110222 costs 519945 subsidies Grants and services Supplies and 517729 Employee expenses operations continuing Total incomefrom Gains Other revenues contributions other Grants and User charges services revenue Departmental continuing operations Income from 2013: 30 June ended fortheyear with Budget and Expenses of Income Comparison financialreporting. tomoretransparent commitment withthegovernment’s is consistent This DeliveryStatements. Service 2012–13 papers theStateBudget publishedin withthebudget the Department of operations controlled ofthe financialresults actual ofthe allows comparison statements Provision ofthese Comparison of actualfinanc ofthe with section 77(2)(b) In accordance of theDepartment. administration the appointed is Services Director, Financial The Executive Chief FinancialOfficerstatement attesting that the financial internal controls of the Department are operating efficiently, efficiently, areoperating of theDepartment controls internal thefinancial attestingthat ial results with budget budget with results ial

Financial Accountability Act2009 Accountability Financial Notes Chief Financial Officer (CFO) responsible forfinancial Officer(CFO)responsible Chief Financial al has fulfilled minimum responsibilities of the roleas ofthe minimum responsibilities al hasfulfilled

2013 Actual Financial and Performance Management Management andPerformance Financial $’000 715 828 709 828 709 828 6 000 6 000 (the Act), the CFO has provided the CFOhasprovided (theAct),the 2013 budget $’000 $’000 726 558 726 558 726 558 - 2 - 62 - - Variance -1.5% -2.3% -2.3% % - A sustainable and accountable organisation - 63 - % % -7.3% -5.8% 24.3% -368.0% -327.5% Variance Variance 24 670 2.6% 14 800 14 800 78 011 1 576 267 -7.3% $’000 $’000 1 602 501 1 680 512 2013 budget 2013 budget 2013 budget 96 976 (39 666) (39 666) $’000 $’000 1 485 898 1 582 874 2013 Actual 2013 Actual 2013 Actual

t values annual revaluation as a result of the in accordance Notes Notes essional legal services generated by Crown Law and industrial

, reduced Crown activities Law and management of employee by the cost for employee redundancies. vacancies. These are partially offset The decrease reflects lower than expected revenues from prof The decrease reflects the enterprise bargaining provisions The decrease reflects plant and the change in property, equipmen relations services provided under agreements with the Federal Government. with the accounting policies.

Department of Justice and Attorney-General Annual Report 2012-13 Other 1 450 900 61.1% 900 450 1 Accrued employee benefits Other 8 667 9 748 -11.1% Total assets Current liabilities Payables 19.1% 435 512 47 7 56 Other - 1 564 - 564 1 - and equipment Property, plant Other Total non current assets 6 579 1 460 Total current assets Non current assets Intangible assets 25 319 Receivables Inventories Other 80.3% 809 155 37 20.2% 845 10.3% 5 68 430 390 420 2 3 Current assets Cash and cash equivalents 4 24 971 36 967 -32.5% Comparison of Assets and Liabilities with Budget for the year ended 30 June 2013: The variances between 2013 Actual and 2013 Budget includes: 1. 2. 3. Total other comprehensive income Total other comprehensive income Total comprehensive

A sustainable and accountable organisation Report2012-13 Annual ofJusticeandAttorney-General Department 8.7% -23.2% 326157 -5.4% 271509 1022262 250531 295195 966688 6. 5. 4. and2013Budgeincludes: Actual 2013 The variancesbetween Total equity surplus Asset revaluation surplus Accumulated Contributed equity Equity Net assets Total liabilities liabilities Total noncurrent Other 8 Accrued 176149 Payables 18.1% Non currentliabilities employee Total currentliabilities benefits 3 - 2 655 70 282 - 5121.4% 7. 8.

The variance is due to a lower capital expenditure on theBrisbane expenditureon The varianceisduetoalowercapital to metliabilities. tofundingheldbyQueenslandTreasuryandTrade The variancerelates fortheDepartment. policies revisedcashmanagement The decreasereflects in accordance with accounting policies. accountingpolicies. with in accordance in thetotalasset value of andadecrease construction delays dueto CentreinTownsville YouthDetention fortheCleveland capitalexpenditure lower anticipated, being lowerthan The increase relates totheYouthJustice The increaserelates The variance relates to lease incentive liabilities. toleaseincentive The variancerelates function transferred to the Department. totheDepartment. function transferred property, plant and equipment asaresultoftheannualrevaluat plantandequipment property, Notes Supreme and District Court complex duetoconstructioncosts SupremeCourt complex andDistrict

2013 Actual 1 512414 1 512414 $’000 70 460 66 629 3 831 2013 budget 1 619928 1 619928 $’000 $’000 60 584 58 083 2 501 - 4 - 64 - Variance 16.3% 53.2% 14.7% -6.6% -6.6% % ion

A sustainable and accountable organisation - 65 - to the Government’s fiscal to the Government’s and targets strategies tegic plan tegic plan strategies to improve its organisational nt’s services, legislation and regulations using responsible financial management that contributes reducing red tape relating to the Departme developing innovative models for service delivery improving workforce capability and diversity and encouraging staff to protect their health and work-life using robust governance practices identifying opportunities to redirect resources to frontline service delivery contributing to sustainable public sector growth maintaining productive engagement with stakeholders and the community. continuing to foster a culture of integrity and accountability through reassessment of service delivery priorities and delivery models balance

Future direction Department of Justice and Attorney-General Annual Report 2012-13 effectiveness by: ƒ theIn 2013-14, Department to deliverwill work the stra ƒ ƒ ƒ ƒ ƒ ƒ

ƒ ƒ

Crown Law Annual Report 2012-13 Report2012-13 Annual ofJusticeandAttorney-General Department roleintwo playedakey and resources environment and advice provided Law year,Crown financial In thepast of by thecorevalues isguided entire organisation topr by ourcorepurpose driven is vision services. This Govern be theQueensland to futureis Our visionofthe matters, many oflegal managing thousands position as Crown Lawmaintainedits message Crown Solicitor’s Crown Solicitor Crown Solicitor GR Cooper the future. into Government Queensland to supportthe with partnership continued to CrownLaw’s I lookforward year. dedication overthepast ofwork and standard high for the Law my team inCrown wholeheartedly thank I also itself asaninte considers Law Crown commitment; supportand theircontinuing for clients allofCrownLaw’s to thanks sincere I extendmy formoney. andvalue skills prompt andlegalinformation, ourlawyers accessibility of direct feedback provide invaluable surveys satisfaction Ourregular targetof3.57. the centabove outof5,13per 4.05 was level satisfaction Overall, ourclient range oftopics,includinginvestigatio offr form services inthe education withlegal sector also Law Crown legalpractice, Government’s State As the our position. strengthening and ca work oflegal ofopportunity choice interms of anemployer being wellas as advice, provisionof moneyand for ofvalue interms Law Positioning Crown improvements. andproductivity efficiencies greater findeven to andtheneed environment legal competitive tomarket forces.Crow immune we arenot Nevertheless, legalservices. solutions-focused ofproviding itsreputation maintains Crown Law work, legal providinghigh-quality and client relationships solid maintaining and developing market. Through has alarg Government The Queensland courts. State’s before allofthe assist theAttorn State and representthe continue to We inMarch2012. down handed was forwhich thefinalreport State, centofthe 70 per affected of intheCommission involvement follow oursignificant He Queensland andthe ofInquiry Protection Commission Crown LawAnnualReport2012-13 Crown Solicitor Cooper Greg gral part of your teams. teams. gral partofyour the leading provider of legal services to the Queensland Government, Government, services totheQueensland of legal provider leading the ns, social media and judicial review. review. andjudicial social media ns, e requirement for legal services in what is a highly-competitive legal legal a highly-competitive what is forlegalservicesin e requirement of which werelengthy and complex. integrity, excellence, respect and responsibility. respectandresponsibility. excellence, integrity, reer advancement, are key strategies to continue strategies to key are reer advancement, ee lunchtime sessions and tailored training workshops ona workshops and tailoredtraining ee lunchtimesessions ly from clients on performance measures such as the as the such onperformancemeasures clients ly from on key policy areas such as health, education, the education,the health, as such policyareas key on otect and support Government in the public interest.Our thepublic in Government andsupport otect ment’s first choice by being the best provider of legal of provider best bybeingthe ment’s firstchoice ey-General in significant civil and criminallegalmatters and civil insignificant ey-General

n Law continues to manage the challenges of a very of thechallenges continues tomanage Law n Inquiry to examine the 2010-11 flood disaster that flooddisaster the2010-11 toexamine Inquiry Commissions of Inquiry – the Queensland Child Child Inquiry –theQueensland of Commissions alth Payroll System Commission of Inquiry. These ofInquiry. Commission alth PayrollSystem continues to provide clients at all levels across the the across alllevels at clients continues toprovide ness of service, commitment to deadlines, knowledge, knowledge, todeadlines, ness ofservice,commitment our clients to provide the best possible legal services possiblelegal thebest toprovide our clients - 6 - 66 - Crown Law Annual Report 2012-13 - 67 - eneralsince 1 January 1997. and measuring processes, s, strategic and corporate support services to the al or perceived conflict of interest involving a legal lia to have achieved this level of certification. The client feedback measures. All elements of the is fully funded through legal fees and pays a 70 per which leads Crown Law’s continuous development as a e LAW9000 Legal Best Practice standard recognises net and our untied fees continue value to represent for ise and knowledge as it manages thousands of matters Law, handling the most difficult legal matters on behalf nt of and Justice Attorney-G ment Owned Corporations, commercialised business tice through: monitoring Senior Deputy Crown Solicitor or Deputy Crown Solicitor. ess strategies, addressing emerging issues, succession for the State providesand independent legal advice to the l practice, Crown Law provides unrivalled expertise in t Crown Solicitor whom are highly-qualified lawyers, quality legal Queenslandservices to the State rvices to the Queenslandrvices to the Government since and1859 has legalwork. Untied work is open to competition from fying opportunities for business growth, innovation and plan strategies and operational objectives. for efficiency and business performance. rectors-General and Departmental officers. sion and Statement of Strategic Intent. the Practice Management Branch which provides busines five legal branches which comprise a total of 16 legal teams Crown Counsel the Crown Solicitor legal branches.

matter being handled by Crown Law, and is responsible for setting the professional and ethical standards of the legal practice. The Crown Solicitor heads our Strategic Leadership Team legal services business, building on our vi The Strategic Leadership Team is responsible for: busin planning for all levels and areas of expertise, identi improvement, and enhancing the organisation Department of Justice and Attorney-General Annual Report 2012-13 ƒ Premier, the Attorney-General, Ministers, Di The Crown Solicitor takes responsibility for resolving any re Legal teams within each branch are led by an Assistan ƒ Organisational structure Each of Crown Law’s five branches is represented by a ƒ of the Crown. Crown SolicitorThe acts as the solicitor responsible for the management of matters and lawyers their in team. Crown Law’s organisational structure includes: ƒ Strategic Leadership Team Team Strategic Leadership The Crown Solicitor is the most senior officer in Crown units, disciplinary boards and tribunals. These services are categorised and into ‘tied’ ‘untied’ Government. Crown Law is the only government legal practice in Austra quality management framework ensures best legal prac framework are linked to the Crown Law business Structure and governance Quality The continued certification against ISO9001:2008 and th operated as a self-funded business the unit of Departme Each year, Crown Law continues to grow in legal expert agencies.for the State and its Our role within the Queensland Government is to provide legal services to Departments and agencies, statutory bodies and Govern private legal firms. Crown Law’s tied are fees Cabi set by money to the Government. Crown Law receives no direct funding from Treasury, but cent dividend back of profits State’sto the Consolidated Fund. As the Queensland Government’s only full service lega government law and understands the environment, imperatives goalsand of its clients. Crown Law's dedication and commitment to providing continuous improvement, performance management and Law About Crown Crown Law has been the provider of principal se legal

Crown Law Annual Report 2012-13 Appeal, pending an appeal. The Court of Appeal allowe CourtofAppeal The an appeal. Appeal, pending sought successfully Attorney-General Fa order. supervision subject toa following day, detentio continuing Fardon’s review of On theannual Act. ofthe with therequirements Report2012-13 Annual ofJusticeandAttorney-General Department responsibility bearsthe who Attorney-General It isthe oftherevi As part reviewed. beregularly detention order foraprisoner’scontin makesanorder Court When the releaseofapa supervised detention or 2003 (Qld) Offenders) Act 064 QCA firs the Fardonbecame In November2003, [2013] fromcustody. release Fardon v sex convicted overturnadecision that highest courtto fortheAttorney-General CrownLaw On 28March2013, Queensland of Abuse State Sexual Child to Premier andCabinet. Responses the Departmentof fromthe on instructions RoyalCommission relationtothe in fortheState acts Crown Law commissioners. andfiveother Supreme Court Institutional into Commission The patent. andStateletters Commonwealth Responsesto intoInstitutional The RoyalCommission Commission Royal Wickramasinghe. Menaka LawClerk, and Cosmo Cater; Solicitor,Pe RobynMartin;DeputyCrown Crown Solicitor, se legal who provided CrownLawstaff several Among the Commission. Inquiry of employ Government support toQueensland provided legal of documents production requestsforthe and summonses Commission CrownLaw the Commission. before agencies Government Protection lawyer of A dedicatedteam system. child protection Child ofInquirywas Commission ChildProtection The Queensland Queensland Seni McGrath; Rachael Murray;PrincipalLawyer,Emma Assistant Crown by was led team legal The Commission’s Branchasneeded. Insurance Government Law’s and Executive Sharp; LawClerk,MenakaWickramasinghe; Ca Principal Lawyer, team included andPrincipalLawyer, Freemantle Helen Crown Solicitor, the CrownLaw CrownSolicitor,MelindaPughled Assistant Inquiry of Project (2010). andcontrol governance Information systems Commission review; implementation theKPMG implementation: system Payroll payrollsyst Health oftheQueensland the implementation Health into conduct aninquiry QCinFebruary2013to AORFD RichardChesterman appointed Government The State Queensland Significant matters u efrac Our performance

which allowed the Supreme Court of Queensland to make an order for the continued forthecontinued an order tomake ofQueensland Supreme Court the whichallowed roline Helman; Lawyer, LC Ling;La Helman; Lawyer, roline a stay of the order made by Mullins J from Justice Muir of the Court of Muir oftheCourt JfromJustice byMullins of theorder made a stay rticular class of prisoner toensure rticular classofprisoner t person detained indefinitely under the indefinitelyunder person detained t , including the Queensland Health Implementation ofContinuity Implementation Health including theQueensland rdon’s release was blocked when Crown Law forthe Law whenCrown blocked was rdon’s release s from Crown Law has been representing Queensland Queensland beenrepresenting has Crown Law s from n order, Justice Mullins ordered Fardon’s release the the release orderedFardon’s Mullins Justice n order, Child Sexual Abuse was established under parallel underparallel established was Abuse Sexual Child ued detention, the Act requires that thecontinuing ued detention,theActrequiresthat for ensuring the reviewsar ensuring the for d the Attorney-General’s appeal. However, the Court Court However, the appeal. Attorney-General’s d the offender, Robert John Fardonwasfitforsupervised RobertJohn offender, or Lawyer, Elizabeth Kenny; and Lawyer, WylieNunn. Lawyer, Kenny;and Elizabeth Lawyer, or successfully mounted a challenge in Queensland’s inQueensland’s achallenge mounted successfully ew, the prisoner must be examined by two psychiatrists. bytwopsychiatrists. examined be must theprisoner ew, Catherine McLennan. OtherCrownLawofficersonthe McLennan. Catherine em with respect to previous reviews of the payroll ofthepayroll reviews em withrespecttoprevious consists of Justice Peter McClellan of the NSW ofthe PeterMcClellan ofJustice consists has Commission and bythe issued andinformation Solicitor Fran Copley; assisted by Principal Lawyer, by PrincipalLawyer, assisted FranCopley; Solicitor has advised Government agencies in relation to inrelation agencies Government has advised ees who were called to give evidence before the beforethe evidence called togive were ees who rvices to the Commission were former Senior Deputy formerSenior were Commission rvices tothe ter Dwyer; Principal Lawyer, Mark Zemek; Lawyer Lawyer Mark Zemek; Lawyer, ter Dwyer;Principal Assistant, Michelle Bozier, with officers from Crown officersfrom with Bozier, Michelle Assistant, and the Auditor-General of Queensland’s reporttitled Queensland’s of Auditor-General and the team on behalf of the State, assisted by Deputy byDeputy assisted oftheState, team onbehalf established on 1 July 2012 to review Queensland’s toreviewQueensland’s on 1July2012 established wyer, Anna Woodall; Lawyer, Simone Lawyer,Simone Woodall; Anna wyer, adequate protection of the community. protectionofthecommunity. adequate e carried out in accordance carried outinaccordance e Dangerous Prisoners (Sexual Prisoners Dangerous - 8 - 68 -

Crown Law Annual Report 2012-13 by - 69 - ) [2013]

, as it was the first native ared criminal organisations Finks Motorcycle Club Hague on the Civil Convention Criminal Organisation Act 2009 Criminal Organisation . The Queensland Attorney-General, Criminal Organisation (Qld) Act 2009 ce and the Attorney-General in these proceedings. kill as counsel, acted for the State of Queensland in is of particular significance almost 20 years, with our lawyers acting for the the non-exclusive rights and interests of Torres Strait gation guardian of EKV, CEV, CIV and LRV v . The issues arose when the children were brought to both appealed Justice Finn’s decision to the Full Court value as a legal precedent in respect of native title law. Wik native title claim at a special sitting in Aurukun d an application to have the proceedings removed to were those relating to the native title holders’ rights to Islanders of the Regional Seas Claim Group special of native title in respect of the Wik and Wik Way was again demonstrated when our lawyers appeared in an in respect of land and waters, could be classified ief Justice Keane with Justices Dowsett and Mansfield, ard on in 4 and 5 December 2012 theCanberra by High d an application in the Supreme CourtQueensland of to iled in the Federal Court of Australia on 23 November remain on in prison detentiona continuing order. Club and Pompano decl Pty Ltd for commercial purposes and whether reciprocal rights, ise of our Constitutional Law and Advocacy Teams to HCA Trans 15 (12 February 2013) 15 (12 February HCA Trans

v State of Queensland [2012] FCA 1096 each of the subsequent consent determinations. Judiciary Act 1903 (Cth) [2013] . the Supreme Court of Queensland to rehear the matter before deciding if Criminal Organisation Act 2009 (Qld).

. Crown Law acted on behalf of Queensland Police Servi HCA 7 The Honourable Justice Forrest [2012] HCA 47 Commonwealth of Australia and Ors the Finks Motorcycle Club (Gold Coast Chapter) was he Court. The High Court unanimously upheld the validity of provisions of the (Qld) under the The following lawyers for Finks and month, Pompano file the High Court of Australia, under s. 40of the Jarrod Bleijie decided to intervene in these proceedings. A challenge to the constitutional validity of various provisions of the Department of Justice and Attorney-General Annual Report 2012-13 International child abductionCrown Law’s unique role in the Queensland legal system a matter concerning children at the centre of an application made under the matter – RCB as liti resolve what was a sensitive legal issue involving a family Wik and WikThe Federal Court of Australia finalised the long-running Way Native Title Claim Group Aspects of International Child Abduction The case brought together the legal skills and expert Islanders over almost 40 000 square kilometres of ocean in Torres Strait. The most significant findings, in terms of native title law, take and use the resources of the Torres Strait waters held on the of interpersonal basis relationships rather th in Far North Queensland on 11 October 2012. At the sitting, Justice Greenwood made the determination that the Wik and Wik Way People have native title rights to the last remaining areas of their claim. This determination was the fifth determination and final People’s native title claim. The finalisation of the Wik claim Leo Akiba on behalf ofThe Torres Strait Regional Seas Claim was originally f the Torres Strait Islanders of the Regional Seas Claim Group v 2001. In 2010, Justice Finn of Federal the Court recognised native title rights. The Commonwealth and the Applicant overturned the decision of Justice Finn in regard to the recognition of the right to take and use resources for commercial purposes. In October 2012, the High Court granted the Torres Strait leave to appeal the decision of Full Court. the Crown Law, instructing Dr Melissa Perry QC and Helen Bows title claim to be made following the High Court’s initial native title determination in Mabo No. 2. The involvement of Crown Law in the Wik claim dates back State in the High Court and in the negotiation of A.Commissioner MichaelIn June 2012, the Queensland Police Service (QPS)file James Condon v Pompano Pty Ltd & Anor ( the matter be returnedordered that to Fardon should be released under strict supervision or have the Gold Coast Chapter of the Finks Motorcycle of the Federal Court in 2011. In their decision, Court, constituted the Full by then Ch the High Court appeal. The decision will have significant

Crown Law Annual Report 2012-13 Report2012-13 Annual ofJusticeandAttorney-General Department ƒ year, include: 2014 financial for ourlawyers legallecturesby series ofinformative LawCont theCrown 2013, endofMay atthe Launched thePractice. programfor training in-house ofanew todevelopment priority which gives for Crow apriority remains our people in Investment Continuing LegalEducation tailoredtothem. specifically program anddevelopment learning this extensive from benefited have graduates matters.The engaging legal branch,ga each teamswithin severallegal work across in 2012.Ourgraduatesundertake 2011 andfour in Crown Law Crow programin2011, thegraduate Since introducing women. staff are or arrangements share parttimeor job telecommuting, as such arrangements balance work/life in engaged staff are cent) 96(41per Currently options. work/life balance about is goodlawyers recognisesthatretaining Crown Law development, business services, informationtechnology, Branchproviding Management Practice inthe five teams with 55secretaria legal officers 139 has currently Crown Law service. anddedica driven byourcommitted success is Crown Law’s social withimportant oftenhighprofile, and interesting the lawfirmofchoice committed tobeing Crown Lawis the year. throughout training database medical journalresearchan and legal legal commentary, online read an services; retrieval including Law Library, a with are alsoprovided Government Our clientsacross Hamilton(Workplace –Jackie Crown Solicitors year’sconf Conference. This Lawyers Government Society Law Queensland theannual conferences, including forumsand also regularlypresentatindustry Our lawyers di andconducting media social interpretation, inve inthe diligence due Law, Consumer Australian forclie conducted also are workshops Tailored training online information. such bypublications supported are events All ofthese fo presentations and specific seminars training Briefings, tailored Legal Government including, ofclient anddevelopment Our commitmenttothelearning duties. everyday apivot continuestoplay and lawyers, just officers, not theongoing onsupporting value ahigh places Crown Law Client learninganddevelopment Felicity Lawyer, SeniorPrincipal matter were matter asth inthe appeared Crown Law to Europe. bytheirmotherandfatherappliedunderthe Australia

Our people State Constitutional Law: the basics basics Law:the State Constitutional

r legal units in client agencies. agencies. unitsinclient r legal e legal representative for the State Central Authority. Key lawyers inthis Keylawyers fortheStateCentralAuthority. representative e legal Nagorcka and Principal Lawyer, Kevin Parrott. KevinParrott. PrincipalLawyer, and Nagorcka sciplinary proceedings before the Queensland. theQueensland. before proceedings sciplinary Law) and Gerard Sammon (Administrative Law). (Administrative Gerard Sammon and Law) stigation and prosecution andprosecution stigation n Law, evidenced by the 2013–14 Strategic Business Plan Business Strategic the 2013–14 by n Law,evidenced our lawyers. Topics which are scheduled to theendof to are scheduled which Topics lawyers. our n Law has welcomed four lawyers who commenced with who commenced fourlawyers welcomed has n Law compressed hours. Approximately 75 per cent of our234 Approximately75percent hours. compressed and manuals training Updates,comprehensive as Legal ining exposure to a wide variety of challenging and of challenging variety a wide to exposure ining nt agencies. Topics over the past year have included included year have past overthe Topics agencies. nt al role in their up-skilling in areas relevant to their inareasrelevanttotheir al roleintheirup-skilling inuing Legal Education Program provides a structured a structured Programprovides Education Legal inuing , economic and political implications for the community. community. forthe implications political , economicand ing room, which gives clients access to databases on accesstodatabases clients gives room, which ing organisational development and library services. libraryservices. and development organisational d legislation; and comprehensive legal research and legalresearch comprehensive and d legislation; workshops, presentations to industry conferences and conferences toindustry presentations workshops, wealth of resources and research services by the Crown by the services research and wealth ofresources corporate support in the form of finance, business intheformoffinance, corporate support for lawyers who aim for work that is challenging, ischallenging, aimforworkthat who lawyers for erence included presentations by two of our Assistant twoofourAssistant by presentations included erence legal education and development of all government ofallgovernment and development education legal working closely with experienced senior lawyers in senior lawyers withexperienced workingclosely s is demonstrated in a range of educational forums forums educational of inarange s isdemonstrated diversity of work, equal opportunities and flexible and opportunities equal work, diversity of ted staff, who maintain a focus on excellent client onexcellent maintainafocus who ted staff, Hague Convention l support staff. In addition, there are 40 staff across 40 staff are Inaddition,there staff. l support rotations in each of our five legal branches. They branches. legal of ourfive each in rotations of offences,statutory foracourtordertheirreturn - 0 - 70 -

Crown Law Annual Report 2012-13 - 71 -

103% 2008–09

100% 2009–10 Strategic Business Plan 2013–14, which

skills and competencies, through regular reviews, skillsthrough regular and competencies, within a clear and comprehensive framework that phasises client feedback and information sharing 100% wealth of insight understanding of our clients and 2010–11 surveys clients on performance in both current and ese pillars, and their outcomes are communicated across ff performance agreements and development plans are 5.5 hours per day during 2012-2013. For comparability comparability For 2012-2013. during day hours per 5.5 efforts, and support our continuous improvement , invest people, in our sustainably reduce our costs and been converted back to the five hours productivity productivity hours to the five converted back been ss Plan 2013–14 outlines key people, client, business and

appearing in courts and tribunals 101% 2011–12 y to the Queensland Government.

∗

104% 2012-13

Total within our organisation clients’ensuring needs are understood and met our performance, helping to shape and improve our service delivery supports the continuous monitoring and development of training and goal setting. recently completed legal matters client reviews – in-depth interviews which provide a Client Relationship Management which Framework em Native Title: the basics forTermination convenience clauses and implied duty of good faith the do’sCourt etiquette: and of don’ts client satisfaction surveys – our scorecard process Performance Development Framework – all staff operate Findings from the ACCC industry review of unfair contract terms Disclosure in litigation: legal and obligation tipspractical Admissibility of evidence – best practice Public sector decision making – a one-hour guide. Productivity for chargeable hours was changed from 5 to was changed from hours chargeable Productivity for

sets out clear strategies for the coming financial year. Our vision, Statement Strategic of Intent, purpose and core values remain the foundation for Crown Law’s focused and efficient legal practice. As in previous years, Crown Law’s Strategic Busine improve processes and service deliver Members of the StrategicTeam Leadership champion th Crown Law through branch-level operational plans. Sta financial pillar operational plans to address challenges aligned with these strategic goals. Department of Justice and Attorney-General Annual Report 2012-13 Note: Numbers have been rounded toNote: the nearest whole percentage. Numbers have ∗ ƒ Annual productivity comparison culture: ƒ Crown Law uses a number of measures to monitor performance, remain accountable and celebrate achievements throughout the year. The following measures direct our Performance and accountability Achieving our goals Achieving our The Strategic Leadership Team developed and endorsed Crown Law’s ƒ ƒ ƒ purposes, the 2012-2013 actual result of 93 per cent has per of 93 result actual 2012-2013 purposes, the requirement for legal staff. legal for requirement ƒ ƒ ƒ ƒ ƒ ƒ The Continuing Legal Education was Program formally endorsed by the Strategic Leadership Team in the 2013–14 Strategic Business Plan under the ‘invest in our people’ pillar.

Crown Law Annual Report 2012-13 Report2012-13 Annual ofJusticeandAttorney-General Department The LSCUisnotpartofCrownLaw. in in2008–09,$432k havebeen:$377k from thisdividend (LSCU)fromthe70percent Unit Coordination the LegalServices ThereisarequirementNote: fortheDepartme Annual profit/losscomparison Government. Department Coordination Unit(partofthe Legal Services grants orsubsidie no andreceives 1997 since self-funded fees inprofessional million $32.75 earned Crown Law toensureconsistencyinfuturerepor new ratingscaleand usingthenew1to5rating.Theprevious performance feedback changedfrom ratingrangewas Note: InOctober2012,thefeedback Annual overallclientsatisfaction comparison Th comparison purposes. the newscalefor Net Profit/(Loss) Net Profit/(Loss) dividend 70 percent Profit/(Loss) Operating results Total (forecast) 2012–13 out of5

Score 3.57 2012–13 $000 e measure was not used in 2008–09 or 2007–08. e measurewasnotusedin2008–09or2007–08. 125 291 416 2012–13 out of5 (actual) nt of Justice and Attorney-General (as a result of a CBRC decision) tofundtheco ofaCBRCdecision) (asaresult nt ofJusticeandAttorney-General Score

4.05 ting. The previous 2010–11 and 2009–10resultshavebeenextrapolated 2010–11 and ting. Theprevious 2011–12 2009–10, $454K in 2010–11, $500K in 2011-12 and $443k in 2012–13. and$443kin2012–13. $500Kin2011-12 2009–10, $454Kin2010–11, 2011–12 out of5 $000 133 190 2011–12 target of 5 was extrapolated down to 3.57 to align with down to3.57align extrapolated targetof5was 2011–12 and achieved a profit of $416K. Crown Law has been has of$416K.CrownLaw aprofit achieved and Score 57 dividend payable to Government. The payments tofundtheLSCU Thepayments payabletoGovernment. dividend 4.48 of Justice and Attorney-General), is returned to the isreturnedto Attorney-General), and Justice of s. Seventy per cent of profit, less the funding forthe per centofprofit,lessthefunding Seventy s. 1 to 7 to a range of 1 to 5. Crown Law has reported all itsc to 7arangeof15.CrownLawhasreportedall 1

2010–11 2010–11 out of5 $000 162 377 539 Score 4.36

2009–10 out of5 2009–10 Score 4.41 $000 271 633 904

measured measured 2008–09 - 2 - 72 - out of5 Score Not 2008–09

1 019 $000 306 713 st of lient the to

Appendices - 73 -

2

2

2 2

2

1

2 their own annual reports.

2 3

2

2

olio’s statutory bodies and authorities is listed in Appendix 2 in Appendix statutory bodies and authorities is listed olio’s atutory appointments prepare atutory appointments prepare

Appendices Appendices 2 The statutory bodies/st 2012. 31 December at as Discontinued Services. and Emergency Services Corrective for Police, Minister the with responsible jointly is The Department at 1 January 2013. as Discontinued Legislation establishing the portf establishing Legislation

General Medical Assessment Tribunal Health and Community Services Industry Sector Standing Committee Information Commissioner/RTI Commissioner/Privacy Commissioner Building and Construction Industry (Portable Long Service Leave) (QLeave) Board Tribunal Cardiac Assessment Composite Medical Assessment Tribunal Construction Industry Sector Standing Committee Contract Cleaning Industry (Portable Long Service Leave) Authority Board Criminal Organisation Public Interest Monitor Crime and Misconduct Commission Dermatology Assessment Tribunal Director (and Deputy Director) of Public Prosecutions Disaster Appeals Trust Fund Committee TribunalDisfigurement Assessment Ear, Nose and Tribunal Throat Assessment Electoral Commission of Queensland Anti-Discrimination Commission Queensland Department of Justice and Attorney-General Annual Report 2012-13 2 3 4 5 1 Funeral Benefits Trust Fund Board of Trustees Gambling Community Benefit Fund Statutory bodies and appointment Adult Guardian Anzac Trust Day Appeal Costs Board Breakwater Island Casino Community Benefit Fund Appendix 1

Electrical Licensing Committee Electrical Safety Board Electrical Equipment Committee ElectricalSafety Education Committee Jupiters Casino Community Benefit Fund Land Court Land Tribunal (Aboriginal) BoardLegal Aid Council of the Queensland Law Society Incorporated

Appendices WorkCover Queensland Board (includes CEO of the WorkCover Employing Office) Employing of theWorkCover (includesCEO Board Queensland WorkCover (Q-Comp)Board Authority Regulatory Compensation Workers’ Committee SectorStanding Storage Industry Transport and Reef Hotel Casino Community BenefitFund Community Casino Reef Hotel Queensland Law Reform Commission Reform Law Queensland Public Advocate Queensland Liquor and Gaming Commission andGaming Liquor Queensland Professional Standards Council Standards Professional Tribunal Orthopaedic Assessment AssessmentTribunal Ophthalmology Office oftheRegulator Assessment Tribunal Neurology/Neurological StandingCommittee IndustrySector Manufacturing Legal Services Commission Legal Services Public Trustee of Queensland Public Trustee Report2012-13 Annual ofJusticeandAttorney-General Department 5 4 3 2 1 Officer Executive Aid Queensland–Chief Legal Legal Practitioners Admissions Board Admissions Legal Practitioners Committee Legal Practice Board andSafety Health Workplace Queensland Ombudsman Queensland Queensland Industrial Relations Commission Relations Industrial Queensland Tribunal andAdministrative Civil Queensland Board OfficeInvestment Public Trust Public Interest Monitor Public Interest Supreme Court LibraryCommittee Supreme Court State Coroner Solicitor-General Committee Sector Standing Rural Industry Committee Advisory Gambling Responsible of (andDeputy) Registrar-General Ot and Recreation Hospitality, Retail, Wholesale,

Discontinued as at 1January2013. The Department is jointly responsible with the Minister forPolice, Corrective Services andEmergency Services. Discontinued as at 31December2012. The statutorybodies/st Legislation establishing theportf 2

atutory appointmentsprepare 2, 4 2

2 olio’s statutorybodiesandauthoritiesislisted inAppendix 2

2

2

Births, Deaths and Marriages Births,Deathsand 2

2 2

their ownannualreports. 2

2, 5 2, 2

2

her Services Industry Sector Standing Committee StandingCommittee Sector her ServicesIndustry

2

- 74 Appendices - 75 - (jointly (jointly administered (except to the extent Contract Cleaning Industry (Portable Long Service Leave) Act 2005 Co-operative Schemes (Administrative Actions) Act 1997 Cooperatives Act Civil Liability Act 2003 Civil Proceedings Act 2011 Images Act Classification of Computer Games and 1995 Classification of Films Act 1991 Classification of Publications Act 1991 Collections Act1966 Commercial Arbitration Act 2013 Commissions of Act 1950 Inquiry Commonwealth Places (Administration of Laws) Act 1970 Commonwealth (De Facto Powers Relationships) Act 2003 Commonwealth Powers (Family Law-Children) Act 1990 Community Services Act 2007 administered with the Minister for Communities, Child Safety and Disability Services to the extent it is relevant to Youth Justice Services) Companies (Acquisition of Shares) (Application of Laws) Act 1981 Companies (Application of Laws) Act 1981 Companies and Securities (Interpretation and Miscellaneous Provisions) (Application of Laws) Act 1981 Burials Assistance Act 1965 Business Names (Commonwealth Powers) Act 2011 Cairns Casino Agreement Act 1993 Carruthers Inquiry Enabling Act 1996 Casino Control Act 1982 Cattle Stealing Prevention Act 1853 Charitable and Non-Profit Gaming Act 1999 Charitable Funds Act 1958 Child Employment Act 2006 Child Protection Act 1999 with the Minister for Communities, Child Safety and Disability Services) Childrens Court 1992 Act Chinese Temple Society Act 1964 Choice of Law Periods) Act 1996(Limitation Churches of Christ, Scientist, Incorporation Act 1964 administered by the Minister for Communities, Child Safety and Disability Services) 2001

ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ Part 4, Part -General and Minister for Justice Minister for Justice and -General (Parts 4 (sections 62 to 73; Part Breakwater Island Casino Agreement Act 1984 Brisbane Casino Agreement Act 1992 British Probates Act 1898 Building and Construction Industry (Portable Long Service Leave) Act 1991 Building Units and Group Titles Act 1980 Bishopsbourne Estate and See Endowment Trusts Act 1898 Body Corporate and Community Management Act 1997 1914 Show Ground Act Boonah Attorney-General Act 1999 Australia and Zealand BankingNew Group Limited (NMRB) Act 1991 Australian Consular Officers’ Notarial Powers and Evidence Act 1946 Bail Act 1980 Births, Deaths and Marriages Registration Act 2003 Ann Street Presbyterian Church Act 1889 Ann Street Presbyterian Church Act 1889 Anti-Discrimination Act 1991 Anzac Day Act 1995 Appeal Costs Fund Act 1973 Associations Incorporation Act 1981 Anglican Church of Australia Act 1895 Anglican Church of Australia Act 1895 Amendment Act 1901 Anglican Church of Australia Act 1977 Anglican Church of Australia Constitution Act 1961 Acts Interpretation Act 1954 Adoption Act (Part 14A) 2009 All Saints Church Lands Act 1924 All Saints Church Lands Act 1960 Anglican Church Australia of (Diocese of Brisbane) Property Act 1889 Aboriginal Land Act 1991 19; sections 286 and 294 theyas apply to the provisions of the Act administered by the Minister and relevant relating sections to the Land Tribunal, Land Court, Land Appeal Court Supreme and Court) Aboriginal Strait Islander Communities and Torres (Justice, Land and Other Matters) Act 1984 sections 18-25 (sections 4, 8, 64-67, and 70 71 jointly administered with the Minister for Communities, Child Safety and Disability Services) and 5; sections 121 to 125; sections 127 to 132; Schedules 2, 3 and 4; sections 5, 5A, 119, 133 and 134 jointly administered with the Minister for Natural Resources and Mines)

Department of Justice and Attorney-General Annual Report 2012-13 ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ Acts Administered by the Attorney the by Acts Administered ƒ 2 Appendix

Appendices Report2012-13 Annual ofJusticeandAttorney-General Department ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ

Futures Industry (Application of Laws) Act 1986 of Laws)Act1986 (Application Futures Industry 1982 Act Business Funeral Benefit Act1992 Reports Financial Transaction Act1999 (State Jurisdiction) Federal Courts 2009 Act Provisions Fair Work(CommonwealthPowers)andOther Act1989 Fair Trading Factors Act1892 1988 Act Evidence onCommission 1867 Discovery Act Evidence and Evidence Act1977 Act1937 Evidence (AttestationofDocuments) (Queensland)Act2001 Transactions Electronic Act2002 Safety Electrical Electoral Act1992 and Forestry) Fisheries forAgriculture, theMinister by administered Act 1986 Misuse Drugs 2000 CourtAct Drug Act1981 Domicile Act 1967 of Queensland Court District Act 1990 Centres Dispute Resolution Warrants Act1985 ofUnexecuted Disposal Act1967 Goods ofUncollected Disposal Act1984 ofPublicProsecutions Director Defamation Act 2005 Prisoners(Sex Dangerous Act1980 Crown Proceedings Act2002 Criminal ProceedsConfiscation Act2009 Criminal Organisation Act1945 Amendment Criminal Law Act1894 Amendment Criminal Law Act1892 Amendment Criminal Law Offences)Act1978 Criminal Law(Sexual 1986 Act ofOffenders) Criminal Law(Rehabilitation Act1922 Amendment Criminal Code Code) Criminal Act 1899(including Criminal Code Act 2001 Crimes atSea Crime andMisconductAct2001 2003 Act Cremations Act1996 Credit (RuralFinance) Powers)Act2010 Credit (Commonwealth Court FundsAct1973 Act 1990 Corporations (Queensland) Powers)Act2001 Corporations (Commonwealth Act2001 Provisions) Corporations (Ancillary Actions)Act2001 Corporations (Administrative Coroners Act 2003 Guardianship and Administration Act 2000 Act2000 and Administration Guardianship Act1991 Gaming Machine Trade) for andMinister the Treasurer by administered (except to the extent totheextent (except ual Offenders) Act 2003 (except to the extent (except totheextent ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ

Keno Act 1996 Keno Act1996 Act1991 Declarations for Commissioners Peace and ofthe Justices 1886 Act Justices Act2008 Disclosure Justice andOtherInformation Jury Act 1995 Act1987 Jurisdiction ofCourts(Cross-vesting) Act1983 Agreement Jupiters Casino Act1991 Judicial Review Act2007 Judicial Remuneration Trade) and Ministerfor (except totheextentadmin Act1957 andLongLeave) Judges (Pensions Act 1971 Invasion ofPrivacy Introduction AgentsAct2001 1998 Protection) Act (Player Interactive Gambling Information PrivacyAct2009 thePremier) Assisting Minister and Affairs andMulticultural Torres StraitIslander and forAboriginal theMinister by administered Act1999 Industrial Relations Application Act1984 Imperial Acts Holidays Act1983 Act1970 Guides Queensland Powers of Attorney Act 1998 Act 1998 Powers ofAttorney Powers) Act2009 Se Personal Property Act 2010 Securitie Personal Property Act 2002 Proceedings Injuries Personal 1992 Sentences Act Penalties and Assembly Act1992 Peaceful Act 1982 Behaviour Good Peace and Act1980 Workers’ Accommodation Pastoral Partnership Act1891 Ombudsman Act 2001 Oaths Act1867 Trees) Act2011 Fencesand Disputes (Dividing Neighbourhood Mercantile Act1867 Maintenance Act 1965 Act1921 Courts Magistrates Act1991 Magistrates Lotteries Act1997 Trade) for andMinister theTreasurer by administered Liquor Act1992 Limitation ofActionsAct1974 Act2007 Legal Profession Act1997 Legal AidQueensland 1968 Act Commission Law Reform Act1995 Law Reform 1984 Act Land Sales 2000 Land CourtAct (excepttotheextent curities (Commonwealth curities (Commonwealth istered bytheTreasurer s (Ancillary Provisions) s (AncillaryProvisions) (except to the extent (excepttothe

- 76 Appendices - 77 - (sections 190 (jointly administered with Victims of Crime Assistance Act 2009 Wagering Act 1998 Wesleyan MethodistTrust Property Act 1853 Wesleyan Methodists, Independents, and Baptists Churches Act 1838 Wine Industry Act 1994 Witness Protection Act 2000 Work Health and 2011 Safety Act Workers’ Accommodation Act 1952 Workers’ Compensation and Rehabilitation Act 2003 Young Offenders (Interstate Transfer) Act 1987 Youth Justice Act 1992 the Minister for Communities, Child Safety and Disability Services Storage Liens Storage Liens Act 1973 ActSuccession 1981 to theSuccession Crown Act 2013 Supreme Court Library Act 1968 Supreme Court of Queensland Act 1991 Surrogacy Act 2010 TAB Queensland Act 1999 Limited Privatisation Telecommunications Interception Act 2009 Terrorism (Commonwealth Powers) Act 2002 Torres Strait Islander Land Act 1991 and 197 as they apply to the provisions the of Act administered by the Minister relevant and sections relating to the Land Court and Supreme Court) Tourism Services Act 2003 Trading (Allowable Hours) Act 1990 Travel Agents 1988 Act Trust Accounts Act 1973 Trustee Companies Act 1968 1973Trusts Act United Grand Lodge of Antient Free and Accepted Masons of Queensland Trustees Act 1942 Uniting Church in Australia Act 1977 Vexatious Proceedings Act 2005

ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ (to the

ansfer (Queensland) Act nt notice offences) Transfer) 1982 Act State Penalties Enforcement Act 1999 extent that it is relevant to the prescription of offences as infringeme Status of Children Act 1978 Second-hand and PawnbrokersDealers Act 2003 Securities Industry (Application 1981 of Laws) Act Security Providers Act 1993 Solicitor-General Act 1985 Standard Time Act 1894 Sale of Goods Act 1896 Salvation Army (Queensland) Property Trust Act 1930 Scout Association of Australia Branch Queensland Act 1975 Sea-Carriage DocumentsAct 1996 Roman Catholic Church (Northern Vesting Lands) Act 1941 Roman Catholic Church Lands Act 1985 Roman Catholic Relief Act 1830 Safety in Recreational Water Activities Act 2011 Sale of Goods (Vienna Convention) Act 1986 Returned Servicemen’s Badges Act 1956 Right to Information Act 2009 Roman Catholic Church (Corporation of the Sisters of Mercy of the Diocese of Cairns) Lands Vesting Act 1945 of ChurchRoman Catholic Church (Incorporation Entities) Act 1994 Referendums Act 1997 Referendums Act Regulatory Offences Act 1985 2011 Relationships Act Retail Shop Leases Act 1994 Returned & Services League of Australia (Queensland Branch) Act 1956 Queensland Competition Authority Act 1997 and (jointly administered with the Treasurer Minister for Trade) Queensland Congregational Union Act 1967 Queensland Temperance League Lands Act 1985 Recording of Evidence Act 1962 Property Agents and Motor 2000Dealers Act Property Law Act 1974 Public Interest Disclosure Act 2010 Public Trustee Act 1978 Queensland Civil Tribunal and Administrative Act 2009 Printing and NewspapersPrinting and Act 1981 (Interstate Prisoners Tr Prisoners International Private Employment2005 Agents Act Professional Standards Act 2004 Presbyterian ChurchPresbyterian Australia of Act 1900 ChurchPresbyterian Australia of Act 1971 1997

Department of Justice and Attorney-General Annual Report 2012-13 ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ

Appendices Manufacturing Workers’ Union Union Workers’ Manufacturing Secretary/Secretar Assistant Union Workers’ Australian Secretary, Southern District Unions of Council Queensland General Secretary, Assistant Federation Director, QueenslandFarmers Association Officer,QueenslandTrucking Chief Executive Queensland Association MasterBuilders Division, Director, Construction Chair 2013: 30 June at as membership The board’s Report2012-13 Annual ofJusticeandAttorney-General Department ƒ ƒ ƒ workers Representing ƒ ƒ ƒ employers Representing ƒ ƒ ƒ ƒ ƒ memb and Chairperson experts.The and associations MrVinceO’R a Chairperson, of comprised The boardis Board membership and advice. legislation strategies, safety health and work develop (WHSQ) Queensland Safety Health and Workplace toassist representatives workcollaboratively fo arrangements legislative of resourcesand allocation recommen and make advice of theActtogive division 2 The Justice for andMinister Attorney-General andtothe Government totheQueensland body peak advisory Board isthe andSafety Work Health The BoardSafety Work Healthand report Appendix 3 of five board members, the Minister appointed the following members in March 2013 until 31 December 2013: until 31December March2013 in members thefollowing Minister appointed the members, of fiveboard theresignation Following andsafety. inworkhealth and experience knowledge by theMinisterfortheir selected

Mr BrianDevlin Mr SteveBaker Richards Ms Amanda Mr GarySansom Mr PeterGarske Mr JohnCrittall Work Health and Safety Act 2011 andSafety Health Work following the resignation of Ms Kirstin Ferguson. Ms KirstinFerguson. of following theresignation 2013 until31December 2013 inJune appointed was Australia Piper Mr MurrayProcter,Partner,DLA Federation Farmers Director,Queensland Mr GarySansom, Industry Group Workers’ and Safety Manager Ms VannessaPatterson, Division - Construction Queensland Co Secretary, State Assistant Mr JadeIngham, Secretary, SouthernDistrict Mr SteveBaker, -

Mr Vince O’Rourke Mr Vince

y TSA Division, Australian Australian y TSA Division, establishes the Work Health and Safety Board under schedule 2, 2, schedule Boardunder HealthandSafety Work the establishes on work health and safety matters. matters. workhealthandsafety on Australian Workers’ Union, Queensland Branch Branch Workers’Union,Queensland Australian nstruction, Forestry, Mining and Energy Union andEnergyUnion Mining nstruction, Forestry, ers are appointeduntil 31 r work health and safety. Through the board, key industry theboard, Through safety. and r workhealth ourke and 13 members representing employer and worker and representingemployer members and13 ourke dations to the Minister regarding policies, strategies, policies, regarding totheMinister dations

Southern Qld Branch) Southern QldBranch) (Central Services Union Branch Secretary,Australian Division - Construction UnionQueensland Miming andEnergy Forestry, Construction, StateSecretary, Assistant Group Industry Australian Region, the Northern Compensation andWorkers’ Manager Safety Co-Owner, G ƒ ƒ ƒ ƒ Compensation Northern Region, the Australian Australian Region,the Northern Compensation

Ms Julie Bignell Bignell Ms Julie Mr JadeIngham Ms VannessaPatterson Ms WendyErhart & W Racing Pty Ltd WRacingPty December 2013. Membersare December

- 78 &

Appendices - 79 - and supports the howcase businessleadership learnt, as well as provide Mr Murray Procter Mr Tony Hawkins

and undertook a review of its work plan. The board’s integral part of the program. Member feedback from ttee (incorporating hospitality, recreation and other ƒ Chief Executive Officer, WorkCover Queensland ƒ Australia Partner, DLA Piper rkers, with a series of targetedrkers,a seriesof which projects with are rategic relationships to encourage business and workers ty culture through the Zero Harm at Work Leadership ich toare designed business assist to improve health ese industry case studies s industry. 2012-13, During successful industry-based plan’s objectives is to continue building collaborative e of safety in Queensland workplaces through the Zero ip Program website now includes a library of 18 case age sectors together eight with regional forums during workplaces and in turn reduce workers’compensationreduce workplacesin turn and rkers in high-risk industries; promoting the safety effort of program members to engage supply chain Leadership Program member organisations submitted a Queensland’s industry leaders and promotes the open are experiences and lessons and unions across all industry sectors.

esenting a return rate of 31 per cent. A full evaluation, analysis and at is tackling similar issues. Australian Work Health and Safety 2012-2022 Strategy Manufacturing Industry Sector Standing Committee Retail and Wholesale Industry Standing Sector Commi services) Construction Industry Sector Standing Committee Health and Community Services Industry Sector Standing Committee Ms Kirstin Ferguson Ms Kelli Stallard

The board is supported by six industry sector standing committees: Department of Justice and Attorney-General Annual Report 2012-13 ƒ ƒ Industry sector standing committees standing sector Industry ƒ ƒ Zero Harm at Work Leadership Program activities activities Program Work Leadership at Harm Zero The Zero Harm at Work Leadership Program engages sharing of knowledge, innovation and experience across forums were heldin the construction and transport/stor Safe Work Week 2012. The Zero Harm at Work Leadersh studies from across most Queensland industry sectors. Th work plan for complements2013 the and innovation. The case studies allow industry to sh Meetings The board formally met four times during 2012-13. Work Plan WHS Board The board held its annual planning session in March 2013 ƒ Other members ƒ national targets to be achieved by 2022. The plan continues the aims of the to pursue previous plan and builds on its achievements. A key platform used to achieve the partnerships with business and workers to foster a cultur Harm at Work Leadership Program. This program means no harm to anyone, anytime while at work and targets senior levels of management in leading and influencing organisations. The work plan includes a range initiatives of targeted wh to participate in work health and safety programs and activities. practical guidance for any business th In 2012-13, 64 of the eligible 206 Zero Harm Work at report based on program guidelines, repr summary report for the 2012 reporting season is available on the Zero Harm at Work Leadership Program website. The reporting process highlighted the ongoing entities, sub-contractors and industry representatives as an the 2012 reports will be used to plan and develop new formats and directions for the Zero Harm at Work Leadership Program in 2014 and beyond. As at 30 June 2013, the Zero Harm at Work Leadership Program included 270 member organisations from leading Queensland companies, associations and safety create productive outcomes, and innovative designed to improve the health and safety of wo young message through its networks and events; and building st premiums for employers. In addition to developing a safe Program, other priorities for the board include: young wo Non-executive Director (resigned 9 December 2012) Partner, Dibbs Partner, Dibbs Barker Lawyers

Appendices – loading and unloading – loadingand the and update toreview formed been has A sub-committee coordination. an campaign fromtrucks Preventing workersfalling Comm SectorStanding and StorageIndustry The Transport at increasingth aimed information to develop statewid established been have services networks and Cathol representatives fromtheState,Independent th while professionals, care 70health byover received injuri psychological secondary ranging frommanaging of aseries services industry, In thehealthandcommunity sectors. applicable totheir enviro ownexperience, their ofusing exploring methods WHSQ projec boardfor sounding provideda Committee has Recr (incorporatingHospitality, Wholesale and The Retail applicable and where competence operator maintenance, operati and amobile WHSQ undertake requested that committee the Inresponse, plant. themobile by orcrushed trapped plantorbecoming by movingmobile that sector,determining the construction injury ratesin Standing Com Sector In 2012-13theConstructionIndustry claims. compensation workers’ agricultural toreduce Queensland WorkCover with as collaborating Healthy intotheWHSQ significant input also provided thehorti disorders in musculoskeletal and commodities issues addressing in assisted also has committee The sector. rural throughoutthe safety bike promotion ofquad the hasbeen priority StandingCommittee The RuralSector established. committee was forwhichthe industry sector inthe safety and aboutworkhealth board tothe recommendations make and advice provide These committees current board and committee members expires on 30 September 2014. on30 expires members and committee current board work employers, represent members Board andcommittee safety. forelectrical arrangements legislative and strategies advice an istogive oftheboard The primaryfunction reportstotheboard. committee The Committee. an Act establishes The withelectricity. associated risks Report2012-13 Annual ofJusticeandAttorney-General Department The Electrical SafetyBoardreport Appendix 4 theindustry- and address examine government to standingcommittees industrysector In addition,all forre groups ofthereference ongoing contribution supported committee The Unitworkshops. Small Business fabricationworkplac high-risk metal of management relationship thetargeted supported Committee Standing IndustrySector The Manufacturing ƒ ƒ

Electrical SafetyAct2002 Transport and Storage Industry Sector Standing Committee. Committee. SectorStanding Storage Industry Transport and Committee Sector Standing Rural Industry which was produced by the committee in 2008. in2008. committee producedbythe was which provides a legislative frameworktohelp providesalegislative es, the Participative Ergonomics for Manual Tasks (PErforM) programand (PErforM) Ergonomics forManualTasks Participative es, the e use of ceiling hoists within the industry. theindustry. within hoists e useofceiling e and the Ceiling Hoist Reference Group has continued continued has Group Ceiling HoistReference e andthe specific risks to work health and safety. andsafety. specific riskstoworkhealth d meat processors in South-East Queensland. inSouth-East processors d meat provided a valuable link between industry, workers and workers betweenindustry, link provided avaluable d documentation on consultation, cooperation and cooperation consultation, on d documentation onal plant in construction campaign,targeting plant inconstruction onal d make recommendations to the Minister about policies, policies, about Minister tothe recommendations d make e 2012 School Safety Conference attracted over 200 attracted over Conference Safety School 2012 e Electrical Safety Board and the Electrical Licensing Licensing Electrical andthe Board ElectricalSafety ic education sectors. Regional health and community andcommunity health sectors. Regional education ic es to due diligence. These sessions have beenwell have sessions These duediligence. es to cultural and the banana industries. The committee has Thecommitteehas industries. andthebanana cultural Work Initiative - rural and remote program, aswell andremote - rural Initiative Work the majority of injuries involved workers either beinghit either workers involved majorityofinjuries the , traffic management, that commenced in May 2013. inMay thatcommenced , trafficmanagement, nment and resources to identify and support solutions solutions and support toidentify andresources nment eation and Other Services) Industry Standing Sector StandingSector Services) Industry andOther eation ers and the community. The appointed term for the termfor appointed The community. ers andthe interactive sessions have been held on various topics held onvarious been have sessions interactive the development of industry safety networks and the networksand of industrysafety development the ittee provided significant input into developing the into developing significantinput ittee provided serious and fatality theunacceptable mittee examined relating to the safety of loading and unloading rural ofloadingandunloading safety relatingtothe ts affecting their industry groups. The committee is committee The industrygroups. ts affectingtheir protect people and propertyfromthe and people protect

Guidelines for working around trucks Guidelines forworkingaround

- 80 Appendices - 81 - was passed by the

e following changes to the Electrical Safety Act: Electrical Safety Plan for Queensland 2009-2014. Ms Sandra Bratt Ms Peta Frampton Mr Guy Houghton – resigned on 22 February 2013 Mr Michael Logan – appointed on 19 June 2013

ƒ ƒ ƒ ƒ Electrical fitter/mechanic Queensland Consumers Association Chief Executive Officer National Electrical and Communications Association Chief Executive Officer National Electrical and Communications Association

improvements in electrical safety. The issues identified cal Safety Education Committee and the Electrical cal Safety Education

Mr Richard Flanagan – appointedChair as on 12 December 2012 Mr Jack Camp - Commissioner for Electrical Safety – position on expired 4 November 2012 Equipment Committee have now lapsed. lapsed. now have Committee Equipment the existing appointments of members to the Electri the to members of appointments existing the the ‘Commissioner for Electrical Safety‘ position has been replaced with a ‘Chairperson’ role the Electrical Safety Education Committee and the Electrical Equipment Committee have been omitted from the Act Guardianship and Administration and Other Legislation Amendment Act 2012 Ms Cherie Dalley Mr Keith McKenzie Mr Malcolm Richards Dr Simon Blackwood Dr Simon Blackwood

Department of Justice and Attorney-General Annual Report 2012-13 ƒ The ƒ ƒ Electrical SafetyA major undertaking was assessing performance against the PlanThe plan outlines strategies, goals and targets to support for Queensland 2009 amendments Legislation – 2014 Queensland Parliament on the 15 November 2012 introducing th Board activities and achievements and achievements Board activities The board met four times during 2012-13. Representing the community ƒ in the plan help to ensure the plan can address emerging risk areas as and when they occur. Representing workers ƒ ƒ ƒ Representing employers ƒ Chief Executive of Justice of the Department and Attorney-General Board membership Chair ƒ President, Queensland Consumers Association Councillor, Logan City Council Strategic Lead Organiser Electrical Trade Union Chief Executive Officer Electrical and Communications Association, Queensland Deputy Director-General Department of Justice and Attorney-General of the Director-General Nominee From: 28 May 2012

Appendices Report2012-13 Annual ofJusticeandAttorney-General Department ƒ ƒ trustfund ofthe disbursement The annual and relieftoex offering financialassistance legislation same underthe established was fund Fund. The Day, ANZAC on extra tradinghours restricted wasvery trading and business day’ a‘closed Daywas ANZAC which end ofanerain the signalled of ANZACDay. This evening afternoon and totradeonthe andamusement entertainment places ofpublic thatallowed 1965 waspassedin Legislation ANZAC DayTrustAnnualReport2012-13 Appendix 5 ƒ ƒ on: advice also provided The committee cases. all33 committee confirmed against deci appeals 33review also heard The committee action asaresultof of disciplinary consideration for committee tothe were referred holders licence nineelectrical mattersinvolving During 2012-13, licence applications. hear and workers and contractors electrical action against electrical theboardabout advises and providers services Committee Licensing The Electrical Committee ƒ ƒ on maderecommendations and/or considered The board Other activities 2014. 1 January from28Marchto26April2 comment open forpublic was included withchanges anewregulation option ofmaking Th prepared. was (RAS) Assessment Statement Regulatory 2002 Safety Regulation The Electrical ofthe Review Council of Australian Governments’ decision robust Queensland electrical licensing system. electricallicensing robust Queensland thefinalsystem that be concerned to continues The board ESO representatives. throughthe input significant had systemandhas licensing national system.Theboard a considering been that have represented hasbeen Safety Office(ESO) The Electrical

the Council of Australian Governments’ decision Governments’ Australian of the Council outcomes licensing training proposalsforappropriate of evaluations an incidents reportsofelectrical of the oversight 1 March2013 on operations whichcommenced System EquipmentSafety Electrical National ofthe the implementation maintenance of essential services services essential of maintenance intheirownhomes toremain wishing infirmveterans aged and Electrical Safety Regulation 2002 Regulation Safety Electrical

establishes and safeguards appropriate st appropriate safeguards and establishes those businesses which benefited, benefited, which those businesses will expire in 2013 and must be reviewed. As part of the review, a of thereview, Aspart reviewed. mustbe willexpirein2013and . The Parliament of the day was optimistic that in returnforthebonusof thatin was optimistic the day . TheParliamentof to over 250 ex-service organisations, supports: supports: ex-service organisations, over250 to -service men and women and their dependants. dependants. andtheir women and -service men unsafe electrical work and non-compliant practices. work andnon-compliant electrical unsafe to implement anational licensing system to introduce a national trade licensingsystem. trade anational tointroduce d trends in electrical safety compliance outcomes. outcomes. compliance safety electrical in d trends – consultation Regulatory Assessment Statement Statement –consultationRegulatory Assessment on a number of national committees and working groups and working committees a numberofnational on various other issues throughout the year including: yearincluding: the throughout otherissues various sions refusing electrical licence applications. The The applications. licence electrical refusing sions licences and training.Itt licences and has taken a keen interest in progress of the national ofthenational keen interestinprogress a taken has e RAS examines three options including the preferred the including threeoptions RASexamines e s review appeals against decisions refusing electrical electrical refusing against decisions s reviewappeals RAS The business. forQueensland reduceredtape to to be introduced nationally does not dilute the current the notdilute beintroducednationallydoes to 013. A new regulation is proposed to commence from commence to isproposed regulation 013. Anew and provides funding, on application, to organisations toorganisations onapplication, and providesfunding, would donate to the ANZAC Day Trust the ANZACDay to would donate andards of performance for electrical ofperformancefor andards akes appropriate disciplinary disciplinary akes appropriate

- 82 Appendices - 83 - 2010 until

Financial rtment of Justice and Attorney-General is also e public appeal in April and the disbursement of the to 251 applicant ex-service organisations. In 2011- the trustees for its generous financial support. The e that disbursements will be given to more than 250 rtificates of appreciation were issued to all those who tted a total of $18 203 from 37 donors (compared to 8480cash and at bank as at 30 June 2013 was $22 490. a mail out targeting those businesses public providing appointed for the three year term from 26 April appointed for a three year term commencing 26 April hotels and bars, cinemas and theme parks/tourist and Services League of Australia (Qld Branch) ant appropriation of $1 195 767 from the Queensland d Services League of Australia (Qld Branch) has been performed under the provisions of the of homes/units for war veterans of for war veterans homes/units ude and appreciation to all supporters of the trust, in particular the donors grant appropriation in November.

Mr Greg Shannon – representing OAM the Legacy Clubs of Queensland Mr Scott Leonard – representing the Returned Mrs Mary Bennet – representing all other ex-service organisations. Mr J S (Steve) Rowan – Chairperson Mr J S (Steve) Rowan – representing all other ex-service organisations. Mrs P E Waters – Chairperson Mr Brian Avery – representing the Legacy Clubs of Queensland Mr Peter Jones – representing the Returned an the construction and maintenance many other services such as advocacy, hospital food visits, hampers and gift/amenities parcels for the sick.

25 April 2013: Department of Justice and Attorney-General Annual Report 2012-13 Financial audit and statements Financial audit and statements The audit of the books and accounts of the trust The trustees wish to record their gratit Acknowledgments Acknowledgments who have maintained their generosity for many years. Ce gratefully acknowledged. Income Income The trust was funded predominantly by way of a gr The main activities of the 2012-13 trust throughout were th trust fund, including the Government Queensland bowls clubs, sporting clubs, metropolitan attractions were canvassed in the 2013 appeal which ne $16 808 from donors in 2012).47 In 2012-13, payments totalling $1 227 174 were disbursed 12, 265 organisations benefited. Preliminary indications ar organisations in 2013-14. Government. Proceeds of the annual appeal totalled $18 203. Interest on investments during the year, amounted to $ contributed. The Queensland Government is once again commended by secretariat and administrative providedsupport by the Depa ƒ ƒ ƒ Activities ƒ ƒ The following members of the Board of Trustees were ƒ ƒ ƒ The Board of Trustees of The Board ƒ ƒ The following members of the Board of Trustees were entertainment and amusement. However, the main source of funds continues to be an annual grant provided by the Queensland Government. 2013: An annual appeal for donations each April begins with

Appendices te raiain $219284 Report2012-13 Annual ofJusticeandAttorney-General Department 15294 9782 12081 as follows: Made up Other organisations Townsville Toowoomba and CentralQueensland Rockhampton Mackay Ipswich CountryBurnett and Fraser Coast Heads Coolangatta/ Tweed Gold Coast Cairns Brisbane Bundaberg as follows: Made up Legacy Clubs ofQueensland R.S.L. Care(Qld) ofAustralia League andServices Returned as follows: was disbursed ex toapplicant is disbursedannually The trustfund Disbursement oftheANZACDayTrustFund Accountability Act 2009 (branches and sub-branches) sub-branches) and (branches re evcsAssac ete 1000 10295 1000 1000 1000 Centre Assistance Armed Services Branch Association Brisbane Air Crew Trust ADCC WarVeterans Association Members Past Ambulance 2nd Field Association Regiment Australian The Royal 2nd Battalion /5hB I eebac lb 1 611 Club 2/15th BN AIF Remembrance

.

(Queensland Branch) -service organisations in November. In 2012, $1 227 174 In 2012,$1227 in November. -service organisations $100 000 $262 425 $645 465

100 000 39 403 13 923 10 468 36 817 12 534 5 411 6 712 $ $

- 84 Appendices - 85 - $ 18 776 ion (Queensland Division) Inc 1 000 Totally and Permanently Disabled Ex-Servicepersons Association (Townsville) Inc 550 8 Royal Marines Association Queensland Royal Naval Association Queensland Branch Submarines Association of Australia Queensland 1 000 1 000 1 000 Royal Australian Army Nursing Corps Association Queensland Inc Royal Australian Navy Corvettes Association (Qld) Royal Australian Regiment Associat 1 000 1 000 RAAOC Association (Qld Div) Inc Rats of Tobruk Association (Queensland) Redcliffe District Ex-Service Womens Club Inc. 1 000 1 000 1 753 Partially Blinded Soldiers Association of Australia (Qld Branch) Post 1955 Veterans Group Inc Queensland Commando Association RAAF Associations 2 357 1 561 1 000 Incapacitated Servicemen and Women's Association of Aust Ipswich and District Veterans Support Group Naval Associations of Australia - Queensland 5 786 1 614 17 607 Ex-servicemen and Women Welfare Association Inc F.E.S.R. Navy Association (Qld Division) Hervey Bay Vietnam Veterans and Associated Forces Social Club 1 329 1 000 1 098 Bundaberg & District Ex Servicewomens Association Inc Council of Ex-Servicewomens Associations (Qld) Defence Force Welfare Association Queensland Branch 000 1 1 945 433 Aust Federation Ex-servicemen of TPI and Women Branches Qld Australian Womens Army Service Association of Qld Inc Bundaberg & District Disabled Veterans Association Inc 604 22 1 000 000 1 Australian Army AviationAssociation 1 109 Department of Justice and Attorney-General Annual Report 2012-13

Appendices Report2012-13 Annual ofJusticeandAttorney-General Department Memorial Club andServices Hervey BayRSL Ltd, Wynnum Gum SingPty ClubInc Gatton RSLServices Indooroopilly Event Cinemas ClubInc Eidsvold Bowls Sanctuary Currumbin Wildlife SubBranch Coorparoo RSL Bowls Club Coolum Beach Club Inc Clifton Bowls Carina LeaguesClubLimited Limited Cairns RSLClub Cairns RSLSubBranch Club Memorial Citizens DistrictRSLand Bundaberg and Inc Community Club and Bowls Bulimba Memorial ClubInc Buderim Bowls Inc Club Bribie IslandBowls Club Biggenden Bowls Zoo Australia Zoo Alma Park ANZAC Day Trust Donors TOTAL a iosGido utai Qd 56125 1000 1000 1429 3555 1000 CorpsQueenslandInc Army Australian Royal Womens 12025 20604 SubBranch (Qld)-Caloundra Guild ofAustralia Widows War (Qld) Guild ofAustralia Widows War Inc SubBranch Townsville of Australia Federation Veterans Vietnam 1000 BranchInc Queensland of Australia Federation Veterans Vietnam Branches Sub (Queensland) ofAustralia Association Veterans Vietnam 6118 AssociationInc Veterans Support and Logistical Vietnam Inc Australia Service andAdvocacy Support Veterans (Inc) Association Women's Ex-Service andDistrict Tweed, Coolangatta Branches Queensland Association Soldiers' Disabled Totally andPermanently Wondai Country Club Inc Wondai Themeparks Roadshow Village SubBranch Townsville RSL BowlsClub Thuringowa City PtyLtd The BayBoozatorium Inc ofAust(Brisbane) Association Sporting Shooters Club Bowls St Helens Inc Bowls Club Solander Lake Club Services Sherwood Redcliffe GolfClub t/aCaltexCarseldine RAMM Trading Palace Cinemas Branch Murgon RSLSub BowlsClub Memorial and District Lowood Miles of Lions Club /Lasergames Laserforce Club Memorial Citizens District RSLand Kingaroy and PuttPtyLtd King Tutt’sPutt Inc RSLSubBranch Kedron-Wavell Inc Club RSLServices Ipswich $1 227174

$ - 86 Appendices - 87 -

. Until 3 June 2013, . The committee of Fair Trading and the being paid from the fund.

Collections Act 1966 ic Trustee. The fund is made up of monies from agreements resulting in a payout to contributors of Funeral Benefit Business Act 1982 ive support provided by the Office were processed $64 resulting in 830 The Office of Fair Trading uses these funds to undertake consumer and investment cost and bank fees. through fines. There were no disbursements from the fund the during year.

comprises members.of five The Public Trustee holds the position of ex-officio and the remainder of the committee is appointed by the Governor in Council. The committee manages the fund, which is kept by The Publ previous disaster relief appeals and is allocated by the committee to current disaster relief, subject to the approval of the Governor in Council. $9 036. The board formally met 11 times during 2012-13. During the same period, 45 contributors surrendered their Department of Justice and Attorney-General Annual Report 2012-13 Activities and achievements achievements Activities and During 2012-13, 218 funeral benefit claims Funeral Benefit Trust Fund Board of Trustees Role and membership The Funeral Benefit Trust Fund is constituted under the There was no activity during 2012-13. Appendix 8 Activities and achievements Disaster Appeals Trust Fund Committee Disaster Appeals Trust Fund Role and membership The Disaster Appeals Fund Trust committee is constituted under the the Board of Trustees administered the fund by determining claims made by contributors. The Board of Trustees comprised four members appointed by Governor in Council of which only the representative of the corporations received remuneration for meeting attendance. The board was abolished on 3 June 2013 following amendments to the Act and its functions are now performed by the chief executive of the Department as the Registrar of Funeral Benefit Businesses. The fund covers the cost of secretariat and administrat corporations as well as revaluation Appendix 7 Consumer credit fund credit fund Consumer The Consumer Fund holdsCredit money generated by fines on financial imposed institutions under the Credit (Commonwealth Act 2010. Powers) engagement, education, research surveys. and The fund balance was $756000 as at 30 June 2012 and $799605 as at 30 June 2013. During 2012-13 the fund received $43 605 6 Appendix

Appendices eprr aitos(lb,htl n ihcus 7 7 149 1 10 5 70 0 3 2 79 42 316 1 0 7 nightclubs) and hotels (clubs, Temporary variations 3 107 nightclubs) 17 and hotels (clubs, Variation oflicence/conditions 0 nightclubs) 7 and hotels hours(clubs, Extended trading 0 0 209 granted (nightclubs) Liquor licence 25 granted (hotels) Liquor licence 3 0 granted (clubs) Liquor licence 0 0 (clubs) transferred ofentitlements Number (clubs) entitlement transfers Permanent 4 hotels) and hours(clubs ingaming Increase 0 0 andhotels) (clubs machines ingaming anincrease for Approved applications (clubs) premises additional licence machine Gaming (hotels)* granted licence Gaming machine (clubs)* granted licence Gaming machine Applications considered The commission comprised seven members and met six times in 2012-13. in2012-13. and metsixtimes seven members comprised The commission commission byasingle wasreplaced The commission ƒ ƒ Report2012-13 Annual ofJusticeandAttorney-General Department tothechiefexecutive delegated *includes applications considered shows applications table The following Activities and achievements ƒ including: Acts, these Act1991 Gaming Machine an was Gaming Commission Liquor and The Queensland andmembership Role Queensland LiquorandGaming Commission Appendix 9

determining permanent extended liquor trading hoursan liquortrading extended determining permanent licenceconditions machine other gaming machin ofgaming number approved determining the licences. significant community impact granting, cancelling and suspending various gaming various suspending and granting, cancelling

and the Liquor Act Liquor 1992

by the commission or commissioner during 2012-13. 2012-13. commissionorcommissionerduring bythe . It carried out various functions and responsibilities under under responsibilities and functions outvarious . Itcarried er for liquor and gaming from 1 January 2013. from1January2013. liquorandgaming er for (Jul to Dec 2012) 2012) (Jul toDec independent statutory body operating under the underthe bodyoperating statutory independent es at individual clubs and hotels, gaming hours and and hours gaming clubs andhotels, at individual es machine licences, as well as liquor licences of liquorlicences well as as licences, machine Commission d variations to the conditions of certainliquor of conditions variations tothe d 209 182 391 32 25 57 40 52 92 (Jan to Jun 2013) 2013) (Jan toJun Commissioner

Total - 88 Appendices - 89 - . The fund . The Gaming Machine Act 1991 eensland,Queensland Hotels Association,Tabcorp, issues and the minimisationof gambling-related harm 13. As a result, 1962 were approved, applications gambling industry and relevant government agencies. rtment of Communities, Child Safetyand Disability y element of the Queensland Responsible Gambling ugh the Gambling Help Network, the Queensland Council ke funding recommendations to the Minister. il of Queensland and Heads of Churches. reports in the context of their potential for policy application and reviewed gambling-related research conducted the annual regional community services and industry forum at Caloundra in September 2012 advice to the Minister. established a toworking party update the Queensland Responsible Gambling Resource Manual established a which completedworking party a review of the Queensland Responsible Gambling Code of Practice promotes and monitors the development of partnerships and the exchange of information between community, industry and Government to address gambling-related concerns. provides advice to the Minister on gambling-related

Department of Justice and Attorney-General Annual Report 2012-13 Activities and achievements achievements Activities and The committee held fourformally meetings during 2012- ƒ The committee formally held three meetings during 2012-13. Benefit Fund Gambling Community Role and membership The Gambling Community Benefit Fund was established in 1994 under the totalling more than $40.838 million. ƒ Appendix 11 of Social Services, Ethnic Communities’ Counc The Queensland Government is represented by the Depa Services, Queensland Health and the Department of Justice and Attorney-General. ƒ Activities and achievements During 2012-13 the committee: ƒ Gambling industry representation occurs through Clubs Qu TattsBet, Echo Entertainment and Golden Casket Lottery Corporation Limited. The community sector representation is achieved thro Members are drawn from community organisations, the Responsible Gambling Advisory Committee Advisory Committee Gambling Responsible Role and membership The Responsible Gambling Advisory Committee is a ke ƒ 10 Appendix Strategy. The committee provides a forum for the community, industry gambling State and Government to work together to develop ethical and responsible approaches to gambling. The committee is an advisory body which: ƒ aims to enhance the capacity of community organisations to provide services and activities to Queenslanders. The committee is made up of eight members who ma

Appendices The board is made up of seven members who m who seven members upof made The boardis Isaac. and Barcaldine borde Wales - NewSouth fromtheQueensland extends community to not-for-profit grants provide non-recurrent Report2012-13 Annual ofJusticeandAttorney-General Department $636 000. Asaresult during2012-13. mettwice The boardformally andachievements Activities m who seven members upof made The boardis Island. Thursday Straitand Torres including Cassowary Coast, and Tablelands Croydon,Etheridge, northfromBurke,Carpentaria, fundextends ofthe jurisdiction geographical The FarNorthQueensland. in organisations community to not-for-profit grants provide non-recurrent the under in1996 established was BenefitFund Casino Community The ReefHotel andmembership Role Reef HotelCasinoCommunityBenefit Fund Appendix 14 than $5.368million. Asare 2012-13. timesduring metfour The boardformally andachievements Activities the in1987under established was BenefitFund Community Casino The Jupiters andmembership Role Jupiters CasinoCommunity BenefitFund Appendix 13 $373 000. Asaresult during2012-13. mettwice The boardformally andachievements Activities m who seven members upof made The boardis and Mackay. Whitsunday Burdekin, Townsville, Hinchinbrook, Towers, of Moun areas the covers of thefund reach geographical 1982 the 1988under in established was Fund CommunityBenefit IslandCasino The Breakwater andmembership Role Breakwater IslandCasinoCommunity BenefitFund Appendix 12 to provide non-recurrent grantstonot-for-profit non-recurrent toprovide ake funding recommendations to the Minister. totheMinister. recommendations ake funding ake funding recommendations to the Minister. totheMinister. recommendations ake funding totheMinister. recommendations ake funding community organisations in North Queensland. The The Queensland. North organisationsin community r to the northern boundaries of Boulia, Winton, Winton, Boulia, boundaries of r tothenorthern t Isa, Cloncurry, McKinlay, Richmond, Flinders, Charters Flinders, McKinlay, Richmond, Cloncurry, t Isa, , 89 applications were approved, totalling more than totallingmore wereapproved, 89applications , than totallingmore wereapproved, 91applications , organisations. The fund’s geographical jurisdiction jurisdiction geographical The fund’s organisations. sult, 263 applications were approved, totalling more totalling approved, were applications sult, 263 Casino Control Act1982 Casino Control Casino Control Act1982 Casino Casino ControlAct

, to , to - 90 Appendices - 91 - ale of fees determined by the by the of fees determined ale Expenses rds of statutory bodies and companies that report to to report that companies and bodies statutory of rds ion can be obtained from the annual reports of those those of annual reports the obtained from be ion can e of boards and committees. In some cases, part-time In some cases, boards and committees. e of part-time members of such bodies during 2012-13 are summarised are summarised 2012-13 during bodies such of members part-time muneration in accordance with a sc in accordance with muneration Board or tribunal Jupiters Casino Benefit Community Fund Queensland Gaming Commission Workplace Health and Safety Board $22 200 $6 749 $4 978 Funeral Benefit Trust Fund Gambling Community Benefit Fund Industry Sector Standing Committee $5 038 $960 $846 Electrical Safety Board Electrical Safety Committees $4 978 $7 031 Department of Justice and Attorney-General Annual Report 2012-13

members are entitled to receive re to receive members are entitled Payments to members of government boards and tribunals tribunals boards and of government to members Payments a rang by assisted greatly is work The Department’s 15 Appendix Government. Remuneration Remuneration paid to Government. below. boa the paid members of to Details of the remuneration Parliament separately are not included. Such informat Such included. not are Parliament separately organisations. organisations.

Our Finances

The CD-ROM attached below contains an electronic version of the full financial statements of the Department of Justice and Attorney-General for the 2012-13 financial year.

Department of Justice and Attorney-General www.justice.qld.gov.au