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AIMS INSTITUTES Peenya, Bangalore AIMS Journal of Research ISSN 2321 - 8487 Volume 11, Issue 2, September 2016 Impact of Management Audit System on Organizational Effectiveness Dr. Nirmala, K - A study of select Public and Private Sector Companies in India The Role of Employees in Building the Organizational Culture Dr. Denisa Abrudan., & - An Empirical Study Dr. Agata Pierscieniak Performance of Public Sector Banks in India: Mr. Purna Chandra Rao A comparative study with Private Sector Banks Dr. Karunakara Reddy, B.A Technology in Banking: Beneficiaries’ perception & Mr. Aravinda Reddy Case Study: Sasken Communication Technologies Ltd Prof. Ramesh Raj Ayer - The way forward A PREMIER INSTITUTE FOR HIGHER EDUCATION IN INDIA AIMS Journal of Research ISSN 2321 – 8487 Volume 11, Issue 2, September 2016 Editorial Board Editorial support Prof. Bhagyalakshmi. M (Sr. Manager, ACR) Dr. Kiran Reddy - Chairperson Prof. Vedavathi M (Manager, ACR) (Founder & CEO) AIMS Institutes Dr. Sheri Kurian - Member Administrative Support (Registrar, AIMS Institutes) Sri Gopal Reddy. M (Director, AIMS Institutes) Prof. Jyothirmayee R - Member Editorial Reviewers (Director, ACSD, AIMSIHE) AIMS School of Business Prof. Jayashree Nair - Member Dr. Brahm Sharma (Director, AIQAC, AIMSIHE) Dr. Somanath V.S Dr. Vijay Bhasker Velury Ms. Anagha Gunjal Reddy - Member Dr. Annapoorna S (Director, Secondary Education, AIMS Institutes) Dr. Jayaprakash Reddy. R Dr. Chitra Das Gupta AIMS School of Commerce (Professor, Dept. of Languages, AIMSIHE) Dr. Karunakara Reddy. B. A Dr. Jayaprakash Reddy. R - Member Secretary (Director, ACR, AIMSIHE) Publisher AIMS Publications Editor-in-Chief Frequency Dr. Kiran Reddy, Founder & CEO Bi-Annual AIMS Institutes 1 st Cross, 1st Stage, Peenya, Cover Design B angalore – 560 058 Mr. Sajjad Shah (AIMS Institutes) E mail: [email protected] AIMS Journal of Research Volume 11, Issue 2 September, 2016 Editor-in-Chief Dr. Kiran Reddy AIMS Journal of Research ISSN 2321 – 8487 Volume 11, Issue 2, September 2016 About ACR Views expressed in the papers are those of respective author(s) neither AIMS Journal of AIMS Journal of Research is a bi-annual Research nor ACR, AIMSIHE, Peenya, journal brought out by the AIMS Centre for Bangalore is responsible. Unless authorized, Research (ACR) since its inception i.e. 2005. no part of the material published in the journal The journal is published in March and may be reproduced or stored in retrieval system September every year. ACR is one of the or used for commercial and other purposes. vibrant focused centers of AIMS Institute of Higher Education (AIMSIHE). To promote Research Advisory Committee research culture and to encourage high quality research activities amongst the faculty and Dr. Kiran Reddy - Chairperson students' fraternity are the major objectives of (Founder & CEO, AIMS Institutes) ACR. The journal is addressed to corporate, researchers, faculty in the departments of Prof. Maneesh Reddy, Member Management, Commerce, Information (Director, Strategic Planning, AIMS Technology and Humanities. Thus it is a Institutes) multidisciplinary and aims at providing a platform to research enthusiasts and publish Dr. Sheri Kurian - Member high-quality Academic Papers, Reflective (Registrar, AIMS Institutes) Practices, Case Studies and Book Reviews. Dr. T. Siddaiah - Member, (Professor of Management, AIMSIHE) Research Review Committee Dr. Anjula Gurtoo - Member Dr. Kiran Reddy- Chairperson (Department of Management Studies, (Founder & CEO, AIMS Institutes) Indian Institute of Science, Bangalore) Dr. Sheri Kurian – Member Dr. Anand. D – Member (Registrar, AIMSIHE) (Department of Management Studies, University of Mysore, Mysore) Dr. Chitra Das Gupta - Member (Professor, Dept. of Languages, AIMSIHE) Dr. Indira – Member (Department of Sociology, Dr. Brahm Sharma – Member University of Mysore, Mysore) (Director, ACS, AIMSIHE) Dr. Somanath. V.S - Member Prof. Sandhya Sastry – Member (University of Bedfordshire, UK) (Director, ACC, AIMSIHE) Dr. Jayaprakash Reddy. R – Member Secretary Prof. Roja Reddy – Member (Director, ACR, AIMSIHE) (Director Under Graduate Education & Director Admissions, AIMSIHE) © 2016 AIMS Centre for Research, AIMSIHE, Peenya, Bangalore – 560 058. Prof. Jyothirmayee. R – Member (Director, ACSD, AIMSIHE) Prof. Ramesh Raj Ayer – Member (Director, ACIL, AIMSIHE) Dr. Jayaprakash Reddy. R - Member Secretary (Director, ACR, AIMSIHE) CONTENTS Editorial 01 Dr. Kiran Reddy Impact of Management Audit System on Organizational Effectiveness 02 - A study of select Public and Private Sector Companies in India Dr. Nirmala, K The Role of Employees in Building the Organizational Culture - An Empirical Study 09 Dr. Denisa Abrudan., & Dr. Agata Pierscieniak Performance of Public Sector Banks in India: A comparative study with Private Sector Banks 19 Mr. Purna Chandra Rao Technology in Banking: Beneficiaries’ perception 27 Dr. Karunakara Reddy, B.A., & Mr. Aravinda Reddy Case Study: Sasken Communication Technologies Ltd - The way forward 32 Prof. Ramesh Raj Ayer ISSN 2321 – 8487 Volume 11, Issue 2, September 2016 Editorial This 2nd issue of 11th volume consists of four performance related parameters such as Capital research papers and one case study. As a adequacy ratio, Asset quality, Management continuous practice, we strictly adhere to double efficiency, Earnings quality and Liquidity. All blind peer review process before we finalise papers these performance related aspects have been for publication. discussed comprehensively and the same has been presented. Based on these parameters, findings Dr. Nirmala in her paper, Impact of Management are drawn after detailed analysis. Audit System on Organisational Effectiveness – A study of select Public And Private Sector Companies Dr Karunakara Reddy and Mr. Aravinda Reddy in India, focuses on Management Audit System in their paper, Technology in Banking: implementation and its impact on Organisation Beneficiaries' perception, examines the perception Effectiveness in both Public and Private sector of customers in terms of E-Banking services companies. She adopted empirical and analytical considering utilities anticipated and the extent of method for the study. She selected as sample ten reception. The customer's survey was undertaken companies from public and private sectors. The on Internet Banking, Mobile Banking, Electronic o u t c o m e o f t h e a n a ly s i s r eve a l s t h a t Fund Transfer, Electronic Payment System, Use Organisational Effectiveness is better in Public of Core Banking facility, and Use of RTGS. sector companies as compared to Private companies. The author states that Management Prof. Ramesh Raj Ayer, discussed a case on Audit System helps in examining managerial SASKEN Communication Technologies Ltd. decisions which have a strong impact on the starting with background of the company, he performance of business organizations. The paper discussed the case in detail including its current concludes that Management Audit System is a challenges and situation analysis. must for every enterprise to be successful in the competitive world. Dr. Kiran Reddy, Editor-in-Chief AIMS Journal of Research Dr. Denisa Abrudan and Dr. Agata Pierscieniak E-mail: [email protected]. in their paper, the Role of Employees in Building the Organizational Culture - An Empirical Study, highlighted the vital role of organizational culture within a company and its importance to all employees. Organizational culture is a process that contributes greatly to motivating and involving employees, providing sustainable development of the company and facilitates the innovative ideas and solutions through the exchange of knowledge between members of the organization. The authors analyzed the organizational culture of the company Bosch Service Solutions- Timisoara Branch, at Romania, specifically to see if the employees of this company understand the organizational culture and adhere to its base values. Mr. Purna Chandra Rao's paper on Performance of Public Sector Banks in India: A comparative study with Private Sector Banks is a study on the performance of public sector banks in India and a comparison with private sector banks based on CAMEL model. It deals with different aspects of 1 ISSN 2321 – 8487 Volume 11, Issue 2, September 2016 Impact of Management Audit System on Organizational Effectiveness - A study of select Public and Private Sector Companies in India Dr. Nirmala Associate Professor, Department of Commerce, Bangalore University, Bangalore E-Mail: [email protected] KEY WORDS Abstract Management To meet the global challenges companies have to adopt appropriate strategies and structure for Audit System; enhancing the organizational efficiency. Management Audit is one such tool to evaluate the performance of business organizations. The paper focuses on Management Audit System Organization implementation and its impact on Organisation Effectiveness in both Public and Private sector Effectiveness; companies. Empirical and analytical method is adopted for the study. Sample companies Public sector; selected are ten each from public and private sectors. The statistical test like t-test, correlation and Ratio analysis are conducted to evaluate the impact and implementation of Management Private sector; Audit System. The outcome of the analysis reveals that Organisational Effectiveness is better in Ratio analysis. Public sector companies as compared to Private companies. The author states that Management Audit System helps in examining managerial