CETraC
BACKGROUND he Sustainable Development Goals more than merely completing a training pro- (SDG) 2030 is aim at ending poverty, gram. Also, with the recent promulgation of protect the planet, and ensure prosper- the new Public Financial Management Act, Tity for all, Organizational Capacity Building and the adoption of the Integrated Financial (OCB) is becoming critical to the success of Management Information System (IFMIS) in private and public sector development, as well many African countries, the need for further as Nonprofit Organizations (NGOs). With re- strengthening of the national capacity for ef- duced budgets and increased demands from fective development planning, among others, donors and other stakeholders, organizations has become more imperative. In this regard, need to incorporate Organizational Capac- CETraC largely known as Center for Excellent ity Building (OCB) in order to achieve the Training & Consultancy which is also a pro- expected results. Embracing and integrating fessional platform for Organizational Capaci- formalized Organizational Capacity Build- ty Building (OCB) for public and private sec- ing (OCB) within an organization involves tor management specialists was established.
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CETRAC OFFICE LOCATION (ADDRESS) Center for Excellent Training & Consultancy (CETraC) have its principal office in the Ga East Municipal of Great- er Accra-Ghana in African Continent specifically West Africa. We are located in the Same Building with Ga Ru- ral Bank Ltd, Adjacent Lucky Oil, Kwabenya-Accra, Post Office Box WY. 2367, Dome-Kwabenya. GPS GE - 201 - 7797
Web: www.cetracgh.org | email: [email protected] Tell: +233 (0) 508 116 498 | 244 218 418 | 551554855
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CETraC Vision CETraC Mission he vision of the Center for Excellent ith the above vision, Center for Training & Consultancy (CETraC) is Excellent Training & Consultancy to be the leading provider of quality (CETraC) sets itself to enhance the Tpublic and private management consultancy Wproblem solving and self-renewal capabilities advisory services in Africa, recognized for its of both Public and Private Sector Organiza- proven ability to deliver excellent services and tions through Institutional Strengthening, Ca- value-added ways to meeting existing, new pacity Development and Applied Practitioners and inarticulate needs. Knowledge in skills development. Its core val- ues will be Training, Innovation, Teamwork, To empower organizations through their hu- Knowledge Brokering, and Sharing. man capital, by providing highly impactful quality training and consulting solutions cus- To assist our clients with talent management tomized to their need to help them achieve ex- strategies which will optimize the perfor- cellence in their business. mance of their people to achieve success indi- vidually and for their organization.
CETraC Motto The Leading Provider of Excellent Training & Consultancy Advisory Services in Nonprofit Organizations (NGOs), Public & Private Sector in Africa.
4 CETraC CETraC Foundation of Work ur work is founded on a rigorous understanding of every client’s institutional context, sector dynamics, and macroeconomic environment. For this reason, we invest heavily on our firm’s resources annually in knowledge development. The center (CETraC) study markets, trends, and emerging best practices, Oin every industry and region, locally and globally. All consultants contribute time and expertise to developing these insights, because they are integral to our ability to help clients achieve their goals. CETraC Business Design enter for Excellent Training & Consultancy to recruiting and developing our people, regardless of (CETraC) is a global training and consulting where they are based. This structure ensures that we center, consisting of more than 40 consultants. can quickly deliver the right team, with the right ex- COur clients reflect our global nature, around 50% of perience and expertise, to every client, anywhere in customers are in West Africa, 35% in the East Africa, the world. Center for Excellent Training & Consultan- 15% in North and 10% in South Africa. We serve a cy (CETraC) is defined as the quality of our people is broad mix of private, public-private, and social-sector the cornerstone of our ability to serve our clients. For organizations. this reason, we invest tremendous resources in identi- fying exceptional people, developing their skills, and CETraC is designed to operate as one, single global creating an environment that fosters their growth as partnership united by a strong set of values, focused leaders. on client impact. CETraC take a consistent approach CETraC Customized Solutions e offer customized capacity building & operational processes and revenue generation. These consultancy advisory services solutions programs can be conducted in-house, or at an exter- on the request of organizations who are nal location to suit our clients’ preference. Along with Wkeen to enhance a learning gap they may have already providing training services of our own, our mentors identified. Our team of professionals work in close offer to assist client in-house trainers in facilitation proximity with clients to design and develop training techniques, overcoming obstacles and overall training modules that focus on bettering the organizations’ management.
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CETraC SERVICES
We provide a wide range of professional services which we tailor to meet the Specific Business Needs (SBN) of our client.
Training & Capacity Consulting Builidng Training Advisory Needs Services Assessment
Development Youth & Support Women Services Empowerment CETraC Services
Educational Impact Support & Assessment Life Skills Training Domestic Delivery & Counselling Management
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CETraC Training & Capacity Building (TCB)
ETraC Training and Capacity Building icated training and development fosters em- (TCB) Programmes presents a prime ployee engagement, and engagement is critical opportunity to expand the knowledge to your company’s financial performance. Cbase of all employees, but many employers in the current environment find development A study according to research group state that, opportunities expensive. Employees attending investing in your staff’s professional develop- training sessions also miss out on work time ment is vital for team retention to the point which may delay the completion of projects. that 94% of employees would stay at a compa- However, despite these potential drawbacks, ny longer if it invested in their career develop- training and development provides both the ment. 2) Replacing talent can cost more than individual and organizations as a whole with retaining the employees you originally had. 3) benefits that make the cost and time a worth- A report from Gallup revealed that 38% of the while investment. The return on investment US workforce is powered by millennials, and from training and development of employees in 2025 it is estimated to grow to 75%. 4) How- is really a no brainer. Employees are a compa- ever, the rate of turnover amongst millennials ny’s biggest asset, and investing in talent is vi- is high – only 50% plan to be with the compa- tal to sustainable business growth and success. ny one year from now. Gallup estimated that Businesses go through lengthy processes to re- employee replacement costs can be 150% of cruit and hire qualified and suitable staff, but the worker’s annual salary, or more. Caused often the emphasis on caring about employees by a lack of workplace engagement, turnover stops there. According to Gallup study, identi- costs the US economy $30.5 billion a year. 5) fied eight (8) areas in which workgroups that The internal economic detriment could be engaged in employee development saw a sales brutal, for both small and large organizations. increase and profits double as compared to It’s a costly mistake, and one that can be easily workgroups that didn’t engage at all. 1) Ded- mitigated.
7 CETraC As the business landscape becomes increas- career role improvement. 6) Now, more than ingly competitive, improving your team’s per- ever, learning and development are taking top formance is imperative within evolving mar- priority, with 27% of organizations preparing kets. Employee development and training is for budget increases within development ini- no longer an additional perk reserved for the tiatives. As new markets emerge, so will new C-suite, it’s essential for the growth of your technologies; both having a profound impact business and the workforce that propels it. on education and development. Recognizing Employee training and development is a term new skills and ways of learning will help a often used interchangeably, across sectors, company evolve and innovate for the future. and encompasses various employee learning 8) Merging contemporary technological plat- practices. More specifically, training involves forms with creative learning methods will en- programmes which enable employees to learn sure that teams learn dynamically, through a precise skills or knowledge to improve per- future-oriented approach. 94% of employees formance. Development programmes involve would stay at a company longer if it invested a more expansive employee growth plan, for in their career development. future performance rather than immediate
CETraC TCB Objectives The aim of CETraC Training & Capacity Building (TCB) is to provide job related knowledge to the workers, impart skills among the workers systematically so that they may learn quickly, bring about change in the attitudes of the workers towards fellow workers, supervisor and the organization, improve the productivity of the workers and the organization, and prepare workers for promotion to higher jobs by imparting them with advanced skills.
CETraC Out-bound & In-house TCB any organizations prefer a change of We offer customized training solutions on the scene/location for their employees request of organizations who are keen to en- to undergo experiential learning by hance a learning gap they may have already Mmeans of innovative and thought-provoking identified. Our team of professional’s work in activities that cannot be conducted within the close proximity with clients to design and de- limited area of the classroom. Our Out-bound velop training modules that focus on better- Training Programs have assisted clients create ing the organizations’ operational processes break-through in their thought processes like and revenue generation. These programs can never before. Especially useful for leadership be conducted in-house, or at an external loca- teams and groups in need of motivation, our tion to suit our clients’ preference. Along with Out-bound & In-house TCB Modules de- providing training services of our own, our signed and delivered by extremely motivated mentors offer to assist client in-house trainers and experienced training professionals, bring in facilitation techniques, overcoming obsta- out the best in every participant. Our uniquely cles and overall training management. This designed courses present a culmination of up- allows our clients to maintain the standard of to-date knowledge that our training consul- follow-up to ensure that all training objectives tant supply; skillfully combined with the un- are met and consistently refreshed to produce matched ability to help participants learn and desired results in performance. apply all the information related to the course conducted.
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Why Choose CETraC TCB Courses ?
Over 150 satisfied clients. Experience of delivering thousands of training hours. We assess needs and offer need-based solutions. Fully customized solution as per your requirement. Team of over 40 Highly experienced training specialist. Bespoke In-company training. Highly interactive and engaging programs. Individual coaching and development action plan. Follow up and on-going engagement program for application of learning. International certifications. Practical field visit and education tours. Free tablet will be provided as a learning tool containing all training modules. Delegates are provided with complimentary city tour or another leisure activity of their choice.
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CETraC Out-bound & In-house TCB
Conduct individual, group, and organization-based training and development needs analyses and assessments.
Based on assessed need, plans, develops, and delivers or coordinates the de- livery of individual and/or group training and instructional programs, en- compassing a wide range of technical, operational, management, and/or other skills areas.
Develops or oversee the development of training curricula; formulates or re- views training outlines, and determines appropriate instructional methodol- ogies and formats; evaluates and recommends incorporation of vendor pro- grams, as appropriate to meet overall training goals and objectives.
Oversee and coordinate the development and preparation of teaching and vi- sual aids, instructional materials, computer tutorials, and reference materials appropriate to specific program objectives.
As appropriate to the individual position, coordinates, facilitates, and/or con- ducts specified development activities, such as planning retreats, team build- ing programs, organization analyses, or restructuring exercises.
Conduct training, evaluates effectiveness of training and development pro- grams and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.
Award certificate of completion to organization delegates who were mandated to attend the training & development programme (i.e. Professional Mini-MBA Certification) after the completion of the training.
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CETraC TCB Comfort Factor e serve a broad mix of private, pub- lic-private, and social-sector orga- nizations. Our consultants include Wprofessionals who have attained distinctive po- sitions like managing directors, vice president HR, engineers, project managers, HSE Heads, Head of Finance, entrepreneurs and the likes. They join CETraC for the opportunity to apply their talent in excellent training & consultancy to complex-important challenges. Their diversity of background, discipline, gender, nationality, and outlook ensures our clients receive a singular bal- ance of deep and broad expertise.
Our work is founded on a rigorous understand- ing of every client’s institutional context, sector dynamics, and macroeconomic environment. For this reason, we invest heavily on our firm’s re- sources annually in knowledge development. We study markets, trends, and emerging best prac- tices, in every industry and region, locally and globally. All consultants contribute time and ex- pertise to developing these insights, because they are integral to our ability to help clients achieve their goals. The ability to design and develop, or- ganize and implement and assist the human capi- tal to apply knowledge and skills at workplace has become requisite in every industry and function. To help our clients move quickly from design to delivery to actionable outcomes, we embed our proprietary knowledge in a growing collection of digital tools, analytics, and services, which allows managers at all levels to independently exploit our resources to make better decisions on a daily basis.
11 CETraC CETraC TCB Clientelles We deliver timely and professional capacity building services to a wide variety of orga- nizations in the development sector. We have conducted successful Consultancies and Training Services for many organizations including: o Ghana Prison Services o Ghana Atomic Energy Commission (GAEC), o Ministry of Planning (Ghana), o Ministry of Inner City & Zongo Development (Ghana) o Ministry of Monitory & Evaluation (Ghana) o Ministry of Health (Ghana) o Group Five Mining Company o Multisoft Solution o Medica Liberia (Liberia) o Federation of Women Lawyers-FIDA o Bulk Oil Storage and Transportation Company Limited (BOST) o Herbalife Nutrition o Schlumberger o Bunge Limited, o Ghana Airport Company Limited o Ministry of Education (Ghana) o Pan African College of Education o African Development Bank (AfDB)
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CETraC Self-Sponsored TCB The Center for Excellent Training & Consultancy in collaboration with Institute of project Management Professionals (IPMP) Self-Sponsored Programmes includes the following: o Nationwide Project Management Capacity Building for Ghana Prison Service (Phase I & II) o Project Management Capacity Building for Ministry of Planning Staff o Project Management Capacity Building for Ministry of Inner City & Zongo Development o Development of Training Manual for IPMP Membership Body o Free Project Management Training for State Institutions in Ghana.
13 CETraC CETraC TCB Methodology he CETraC Training Unit approach if needed, to suit the training audience. is highly participatory and client Training is delivered through lectures by centered. We involve the clients and an experienced professional in the rele- Tstakeholders extensively in the planning vant domain. Two-way participation in the and implementation of programmes and program is ensured through group activi- projects. Our approach is predicated on ties and assignments among trainees. For our belief that sustainable change is an in- the practical aspect of training, role-plays digenous factor from within. Thus, CETraC and experience sharing are encouraged. uses a wide variety of participatory learning Case studies are also discussed to enhance activities to engage stakeholders and par- relativity. This CETraC course follows the ticipants to enhance their understanding unique Do–Review–Learn–Apply Model. of the problems so as to generate practical strategies for the resolution of these prob- CETraC TCB is deliver by a world class lems. We value knowledge sharing and be- subject matter expert; whose knowledge lieve that sustainable change can only come and skills have been honed over many years from within organizations. Hence, we lead working in the field of projects, procure- our clients to discover and exploit their ment and contract management. Using the business potential and to achieve better re- most up to date learning practices, current sults. material and actual case studies, the par- ticipants will be taken on a journey of dis- CETraC prefers a healthy mix of theoret- covery by understanding the real need to ical and practical practices to training. develop the right processes and systems for The training content is reviewed before their organisation. each session to check and make changes,
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CETraC TCB Programmes We lead our clients to discover and exploit their business potential and to achieve better results. Our Training and Capacity Building (TCB) Programmes covers many areas with over fifty trainings course under each programme which including: o Office Administration o Contract Administration, o Customer Service Management & Law o Human Resource Management o Agribusiness Sustainability o Strategy & Strategic Planning o Health, Safety & Environmental o National Security Management o Educational Administration, o Learning & Development Sports & Montessori o Gender Empowerment o Media & Telecom o Parliamentary Business o Electrical Engineering o Management & Administration o Quantity Surveying & Mining o Communication & Writing Skills Engineering o Tax & Revenue o General Chemistry, Physics, & o Banking, Investment & Insurance Biology o Personal & Professional o Mechanical Engineering Development o Instrumentation & Process Control o Project Management o Mathematics, Statistics & Research o Public Relations o Health Care, Nutrition Science, o Procurement, Logistics & Psychology & Sociology Supply Chain Management o Data Management & Business o Accounting & Finance Intelligence o Leadership & Management o Quality Control & Risk Management o Humanitarian Development o Maintenance Engineering o Public Sector Management o Petroleum (Oil & Gas) Engineering o Economics, Audit & Governance o Construction Management & o Pension & Retirement Management Civil Engineering o Fashion & Interior Designing o Information Technology & o Public Private Partnership (PPP) Telecommunications. o Sales & Marketing
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TRAINING DELIVERY & MANAGEMENT (TDM)
he process of training (as formulated by ATD) can be classified into the five phases of Needs Analysis, Design, Development (Delivery and Management), Implementation and Evaluation. TCenter for Excellent Training & Consultancy (CETraC) organizes end-to-end Training for organisations to meet the needs of its clients. Delivery & Management is vital to this process. The certified experts at Center for Excellent Training & Consultancy (CETraC) regard the application of learning from class-room and outdoor training as an essential result of the Delivery & Management phase.
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hile our executive learning programs and courses cater to the needs of professional organizations and individu- als seeking capacity building, financial and intellectual growthW – our teams have identified several mission areas worldwide where our resources can be utilized to catalyze development in re- gions facing paucity. CETraC believes in the need for a healthier and more enabled environment for humanity to thrive. Our team recog- nizes the need to work towards the socioeconomic development of many countries in the world. We have foot-soldiers in more than 20 less-developed regions who are striving consistently to improve the quality of life in these areas.
DEVELOPMENT SUPPORT SERVICES (DSS)
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IMPACT ASSESSMENT (IA)
mpact Assessment (IA) is a process of evaluating the likely im- pacts of a proposed project or development, taking into account process and people, revenue and cultural impacts, both benefi- Icial and adverse. We apply IA strategies especially while undertaking Community Development Programmes in partnership with NGOs, governments and welfare institutions across the globe.
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ETraC upholds the globally recognized regard for adequate and thorough market research preceding any design and de- velopment of training interventions and programs. Each of- Cfering enlisted in our Open Courses are carefully structured and de- veloped on the basis of on-going subject-related analysis.
TRAINING NEEDS ASSESSMENT (TNA) 19 CETraC
DOMESTIC COUNSELLING (DC)
omestic Counselling is a vital part of our Development Sup- port vertical. Center for Excellent Training & Consultancy (CETraC) has affiliates world-wide that offer professional DCounseling services.
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EDUCATIONAL SUPPORT & LIFE SKILLS (ESLS)
enter for Excellent Training & Consultancy (CETraC) part- ners with government and non-government institutions that provide certifications and qualifications from recognized and Caccredited bodies such as IPMP, CIAMC, CIPS, IHRME, Microsoft, GIPS, CISCM and CILT. Our functions are spread across various re- gions in the continents of Asia, Africa and the Middle East.
Center for Excellent Training & Consultancy (CETraC) and its part- ners across Africa, Asia and U.A.E. offer all training courses recom- mended by WHO including: Decision making, Problem solving, Creative thinking, Lateral thinking, Critical thinking/Perspicacity, Effective communication, Interpersonal relationships, Self-aware- ness/Mindfulness and Assertiveness.
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enter for Excellent Training & Consultancy (CETraC) affil- iates utilise our professional services in learning and devel- opment for women by pre-scheduling programs through our Open Courses in Anger Management, Communica- Ction Skills, Administration Skills, Domestic Finance Management and more. Center for Excellent Training & Consultancy (CETraC) regards Youth Advocacy to be a mission based on human rights prin- ciples, striving towards the well-being of young people. The princi- ples of this framework attempt to prevent juvenile crime and create opportunities for young people world-wide, to take individual re- sponsibility in managing personal and socially-affecting issues.
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CONSULTING ADVISORY SERVICES (CAS)
e continue to evolve to meet the ever-changing needs of a growing world and we are more connected and better aligned to how we do business than ever. We are adapting to market dynamics and needs by organizing aroundW customers and the Value Chains Consulting Advisory Services (CAS) that serve them. This ensures a single point of accountability for customers and coordination for each value chain, starting from our interactions with client all the way to our end services. Center for Excellent Training & Consultancy (CETraC) specialize in different fields of project management, business, leadership, management and other technical expertise and conducts independent professional and intelligent research, evaluations in a variety of topics as per client re- quirements. Our team of professionals will deliver a comprehensive package. We provide services in the following areas of for both public and private organization:
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o Team Building Retreats o ICT Services o Project Contracts Preparation and Review o Project Charter Development o Project Proposal/Plans Development & Implementation o Project Monitoring & Evaluation o Project Risk Assessment & Management o Project Procurement Contract Preparation, Review & Management o Project Legal Advisory Services o Project Training & Capacity Building o Project Feasibility Studies o Project Policy & Strategy Preparations o Project Costing & Financing Services: o Project Planning o Integrated Completion o Commissioning & Start-up o Operational Readiness & Assurance
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TRAINING &BUILDING CAPACITY TRAINING Inception) Report: Inception) Report: 1. ( organization group, and individual, andtraining development needs analyses p and assessments and presentfeedback report,andobtain incorporatecomment, and result experience experts assessment, for the and appropriatemethodology, design and tools, develop resources assignment. 2. Assessment: assessingorganizational referenceto every institution and organization’s roles anticipated and develops, plans, need, assessed of deliversor coordinates delivery the andtraining group and/or individual a instructionalencompassing programs, o widerange other management,and/or areas.skills Building Submission3. of Capacity Framework Syllabus:& Training of development overseesDevelopsthe or curricula; formulates training or reviews outlines, training and determines instructional methodologies appropriate formats; and evaluates recommends and incorporation of vendorprograms, as to meet appropriate over objectives and submission and & including report presentation of inception tools analysis and data, raw needs, costed frame work, receive and and feedback incorporate. Thisworkplan
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