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Senior Resource Guide

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Senior Resource Guide 2019 Onondaga County Department of Adult & Long Term Care Services Office for Aging Revised July 2019 Resource Guide 315-435-2362 www.ongov.net/aging J. Ryan McMahon, II, County Executive Lisa D. Alford, Commissioner The information in this book is distributed on an “as is” basis, without warranty. Neither the compilers, nor Onondaga County, shall have any liability to be caused directly, or indirectly, by the instructions or definitions contained in this directory or by the agencies or organizations described herein. Moreover any errors, and/or omissions, are unintentional. The listings are not exhaustive; inclusion, or exclusion, should not be construed as to the quality or service provided. Please call 315-435-2362 with any updates. Onondaga County Office for Aging (315) 435-2362 Revised July 2019 Page 1 Table of Contents Page Quick Guide to Aging Resources 6 Information & Assistance /Complaint Lines 6 Onondaga County Office for Aging/Eldercare Locator 6 New York State Offices for Aging 6-12 Emergency Services 13 Neighborhood Advisors 14 Food & Nutrition 15 Senior Dining Sites 16-17 Home Delivered Meals 18-19 Free Meals Sites/Food Pantries 20-21 SNAP Program 22-23 Nutrition Outreach & Education Program (NOEP) 24 Food $en$e 25 Shopping Services 26-27 Housing 28 Home Safety Checklist 28 Breaking a Lease in Special Circumstances 29 Senior Housing “Cooling Off” Period 29 Homeowner Assistance 29 Tax Exemptions (STAR, Senior, Veteran) 29-30 Home Repairs (City & County Programs) 31-36 Financing Options 36-37 Heating & Cooling Assistance 38-41 Senior Housing Referral Services/Rent Supplement Programs 42-43 Guide to Senior Housing 44 Resident Rights 44-46 Independent Living 47-50 Retirement Communities 51-53 Adult Home/Assisted Living 54-62 Questions To Ask When Selecting a Nursing Home 63-65 Nursing Home (Skilled Nursing Facilities) Listings 66-69 Nursing Home (SNF) Inspection Reports & Advocacy 70 Ombudsman Program 70 Nursing Home Transition & Diversion Medicaid Waiver 71 Onondaga County Office for Aging (315) 435-2362 Revised July 2019 Page 2 Table of Contents Page Transportation 72 Driving Courses 72 Older Driver Education 72 Senior Transportation Services by Area 73-78 Caregiver & Homecare Assistance 79 Caregiver Services 79 Home Care Options 79 Basic Home Care Services 79-80 Caregiver Information & Support 80-85 Care Management Services 86 ACR Health 87-88 Expanded In-Home Services for the Elderly Program 89-90 Long Term Care Resource Center 91 PRI (Patient Review Instrument) 91-92 NY Connects 92 Adult Day Programs (Social and Medical) 93-100 Loretto – PACE CNY 101-102 Home Health Care 103 How to Choose a Home Care Provider 103-106 Certified Home Health Care Agencies 107-108 Licensed Home Health Care Agencies 109-110 Respite Care 111 Companion Care (Non-Medical) 112 Friendly Visitor and Telephone Reassurance 113-114 Home Care Resources 115 Personal Emergency Response Systems 115 Assistive Devices & Accessibility Resources 115-116 Home Modifications 116-117 End of Life Issues 118 Palliative Care and Hospice 118-120 Health Care Proxy 121-128 Medical Ethics Committees 129 Funerals 129-130 Onondaga County Office for Aging (315) 435-2362 Revised July 2019 Page 3 Table of Contents Page Health 131 Personal Prevention Checkups 131-138 Talking With Your Doctor 138 Medications Checklist 138-139 Questions for Your Pharmacist 139 Medical Services & Information 140-144 Dental, Vision, Hearing and Podiatry Services 145-147 Medical Equipment/Assistive Technology Loan Closets 148-150 Mental Health, Substance Use, Developmental Disabilities 151-163 Crisis Assistance, Referral Services and Support Groups 164-165 Helpful Links 165 Crouse Outpatient Older Adult Recovery Service (OARS) 166 Health Benefits 167 Understanding Your Medical Benefits 167 Health Insurance Counseling 167 Long Term Care Insurance 167-168 Medicare 169 Medicare Part A & B 169-173 Medicare Part C: Medicare Advantage Plans 173-174 Medicare Part D: Prescription Drug Coverage 174-176 Other Prescription Resources 177-178 Information Resources 178-179 Medicare Managed Care 180-181 Managed Medicare Terms 182-184 Medicaid 185 Chronic Care Medicaid 185-187 Community Medicaid 188-190 Financial Issues 191 What Do I Qualify For? 191 Benefits Checklist 192 BenefitsCheckup.org 192-193 Financial Management 194 Representation Payee Program 194-195 Onondaga County Office for Aging (315) 435-2362 Revised July 2019 Page 4 Table of Contents Page Legal and Conflict Resolution Services 196 Legal Referral Services 196-198 Mediation Services 198-199 Definitions 199-201 Letter of Instruction 201-202 Personal Records Form 202-203 Senior Centers 204 Senior Centers 204-205 Exercise 205 Lesbian, Gay, Bisexual and Transgender Resources 206 Agencies and Resources 206-210 Education, Employment and Volunteering 211 Education 211-213 Employment and Volunteering 214-220 Veterans Services 221 Veterans Agencies and Resources 221-222 Services for People with Disabilities 223 Agencies and Resources 223-227 Grandparents/Relatives Raising Grandchildren/Children 228 Glossary 228-229 Relatives Acting as Parents Program (RAPP) 230 Helpful Telephone Numbers 231 Parenting Classes 231 Onondaga County Office for Aging (315) 435-2362 Revised July 2019 Page 5 Quick Guide to Aging Resources Information & Assistance Free Language Assistance is available at 1-800-342-9871 Onondaga County Office for Aging www.ongov.net/aging, 315- 435-2362, Fax 315- 435-3129 Weekdays 8:30 a.m. - 4:30 p.m., 421 Montgomery Street, John H. Mulroy Civic Center - 10th Floor, Syracuse, NY 13202 The Office for the Aging provides information on community services available to older adults in Onondaga County. New York State Office for the Aging, http://www.aging.ny.gov Senior Citizen's Helpline: 1-800-342-9871 (518) 474-4425, Fax (518) 474-1398 Empire State Plaza, Agency Building #2, Albany, NY 12223-1251 Eldercare Locator http://www.eldercare.acl.gov, 1-800-677-1116 (Toll free number) Monday through Friday, 9 a.m. to 11 p.m. Eastern Time This is a nationwide directory assistance service designed to help older persons and caregivers locate local support resources for aging Americans. Please have the following information ready: county, city, name, zip code and a brief description of problem. Complaint Lines Adult Care Facilities (Adult Homes/Assisted Living) 1-866-893-6772 Home Health Care (Including Certified Home Health Agencies) 1-800-628-5972 Hospice 1-800-628-5972 Hospital Discharge 1-800-804-5447 Hospital or Diagnostic and Treatment Center 1-800-804-5447 Managed Care 1-800-206-8125 Nursing Home 1-888-201-4563 Office of Professional Medical Conduct 1-800-663-6114 Onondaga County Office for Aging (315) 435-2362 Revised July 2019 Page 6 State Offices for the Aging Albany County Department for Aging Oneida County Office for the Deborah Riitano, Commissioner Aging/Continuing Care 162 Washington Ave Michael J. Romano, Director Albany, NY 12210 120 Airline Street - Suite 201 (518) 447-7198 Oriskany, NY 13424 FAX: (518) 447-7188 (315) 798-5456 FAX: (315) 768-3658 Onondaga Department of Adult & Long Term Allegany County Office for the Aging Care Services Madeleine Gasdik, Director Peter J. Headd, Deputy Commissioner 6085 Route 19 N Civic Center - 10th Floor Belmont, NY 14813 421 Montgomery Street (585) 268-9390 Syracuse, NY 13202 FAX: (585) 268-9657 (315) 435-2362 FAX: (315) 435-3129 Broome County Office for the Aging Lisa Schuhle, Director Ontario County Office for the Aging Broome County Office Building Irene Coveny, Director 60 Hawley Street, 4th Floor 3019 County Complex Drive PO Box 1766 Canandaigua, NY 14424-9502 Binghamton, NY 13902-1766 (585) 396-4040 (607) 778-2411 FAX: (585)396-7490 FAX: (607) 778-2316 Orange County Office for the Aging Cattaraugus County Department of Aging Ann Marie Maglione, Director Catherine M. Mackay, Director 40 Matthews Street One Leo Moss Drive, Suite 7610 3rd Floor - Suite 305 Olean, NY 14760-1101 Goshen, NY 10924 (716) 373-8032 (845) 615-3700 FAX: (716) 701-3730 FAX: (845) 346-1191 Orleans County Office for the Aging Cayuga County Office for the Aging Melissa Blanar, Director Brenda Wiemann, Director County Administration Building 160 Genesee Street 14016 Route 31West Auburn, NY 13021-3483 Albion, NY 14411-9382 (315) 253-1226 (585) 589-3191 FAX: (315) 253-1151 FAX: (585) 589-3193 Onondaga County Office for Aging (315) 435-2362 Revised July 2019 Page 7 Oswego County Office for the Aging Chautauqua County Office for the Aging Sara Sunday, Administrator Dr. Mary Ann Spanos, Director County Office Complex 7 North Erie Street 70 Bunner St., PO Box 3080 Mayville, NY 14757-1027 Oswego, NY 13126-3080 (716) 753-4471 (315) 349-3484 FAX: (716) 753-4477 FAX: (315) 349-8413 Chemung County Department of Aging & Long Term Care Otsego County Office for the Aging Kim Salisbury, Director Tamie MacDonald, Director P.O. Box 588 Meadows Office Complex - Suite 5 425 Pennsylvania Avenue 140 Co Hwy 33W Elmira, NY 14902-0588 Cooperstown, NY 13326 (607) 737-5520 (607) 547-4232 FAX: (607) 737-5521 FAX: (607) 547-6492 ksalisbury@chemungcountyny.gov Chenango County Area Agency on Aging Putnam County Office for Senior Resources Brian Wessels, Director Michael Cunningham, Director County Office Bldg., 5 Court St. 110 Old Route 6, Bldg. A Norwich, NY 13815-1794 Carmel, NY 10512-2196 (607) 337-1770 (845) 808-1700 Ext. 47105 FAX: (607) 337-1749 FAX: (845) 225-1915 Rensselaer County Unified Family Services Clinton County Office for the Aging Carol Rosbozom, Commissioner Darleen Collins, Director Department for the Aging 135 Margaret Street, Suite 105 1600 Seventh Avenue Plattsburgh, NY 12901-2966 Troy, NY 12180-3798 (518) 565-4620 (518) 270-2730 FAX: (518) 565-4812 FAX: (518) 270-2737 Rockland County Office for the Aging Columbia County Office for the Aging Tina Cardoza-Izquierdo, Director Kevin McDonald, Administrator Robert L. Yeager Health Center, Bldg. B 325 Columbia Street 50 Sanatorium Road Hudson, NY 12534 Pomona, NY 10970-0350 (518) 828-4258 (845) 364-2110 FAX: (518) 822-0010 FAX: (845) 364-2348 E-mail: cardozaT@co.rockland.ny.us Cortland County Area Agency on Aging St.
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