Updates on COVID-19 Response at CNM

First and foremost, please do your absolute best to keep yourself and others safe by persistently following these very important prevention measures provided by the Centers for Disease Control. CNM is directing everybody who is physically on campus to maintain safe social distancing, which means to keep at least six feet of distance between yourself and other individuals while you are at a CNM location. Our state and federal government are also urging all Americans to follow this guidance when you are out in public as well.

As CNM joins our local, state and global community to reduce and shorten the risk of community spread of COVID-19, the College is working as quickly as possible to implement a modified mode of operations for the next three weeks. CNM is also planning for how the College will move forward after the three-week period.

Here are some updates:

Web Page Available for Moving to Online Courses Resources for faculty and students moving to online courses are available on this page. The Distance Learning department is offering drop-in and virtual labs to assist faculty in moving their content online. The web page has the schedule and more information.

CNM’s Information Hub Related to Coronavirus -- cnm.edu/coronavirus – Being Updated Regularly For the latest information on impacts to CNM operations and classes, please regularly check www.cnm.edu/coronavirus. There are also “Frequently Asked

Questions” for faculty, staff, and students accessible on the page that will be updated and checked for timeliness at least three times daily.

ITS Technology Service & Training Center Moved to SRC 204 for Safety ITS has moved the Technology Service and Training Center (TSTC) location on Main Campus to Room 204 in the Student Resource Center. This will provide a larger space for students, faculty and staff to receive technical support and training while being able to maintain social distancing of at least six feet from one another. There will be tables set up for troubleshooting technology, as well as technical support training on how to use work-from-home technology. ITS is recommending WebEx for remote meetings and other collaborative efforts. Other collaboration platform will be supported as well.

All Employees Should Use an Auto-Reply Email Response and Change Your Voicemail Message Please activate “Automatic Replies” in your Outlook email account and use this language:

“From March 16 to April 5, CNM is open under a modified mode of operations. During this time, please understand that email response may take longer than usual due to the higher volume of email communications across the College. I will do my best to respond as quickly as possible. For information about operational impacts at CNM and frequently asked questions, visit www.cnm.edu/coronavirus. For official information related to Coronavirus (COVID-19) in New Mexico, visit the New Mexico Department of Health. Please know that CNM is committed to continuing to provide high quality education and training during these unprecedented times. Thank you.”

Here’s a script for voicemail:

“Hello, you have reached the voicemail of (Your name) in the (Your office, department, or school) at Central New Mexico Community College. Due to the Coronavirus pandemic, CNM is operating on a modified schedule through at least April 5. Please leave a voicemail and I will contact you as soon as possible. For more information on operational changes at CNM due to the Coronavirus, please check our website at cnm.edu/coronavirus. Thank you.”

If you have questions or would like help with automatic email replies or changing your voicemail, please contact the ITS Service Desk or call 224-HELP (Ext. 4357).

Be Suspicious of Email Phishing, Internet Schemes That Are on Rise During COVID-19 Please be careful in regards to any email presenting you with a link to click on, asking you for personal information or asking you to make purchases or wire money. If you see an email from CNM, ITS or the ITS Service Desk asking for your username and password, please be very suspicious. CNM, ITS, ITS Service Desk, nor any other CNM department or employee should ever ask for these credentials via email. If you’re suspicious of an email, click the “Phish Alert” link in the grey banner just above the body of the email message. In addition to staying safe physically, stay safe online.

New Mexico Crisis and Access Line Available for Those in Need of Mental Support If you feel you are in need of mental support, please don’t hesitate to reach out to the New Mexico Crisis and Access Line at 855-662-7474.

More Information Coming Regarding Services that Will Remain Available at CNM Locations More decisions are currently being made on which services will remain available at CNM locations, as well as protection protocols when on a physical CNM location.