THE VIESSMANN MAGAZINE 1 | 2019 2 CONTENTS
04 Partners for generations to come 11 No. 1 Professional Trade Partner 20 Developed with specialist installers
EDITORIAL Products & systems 35 Heat, electricity and mobility 02 Partners for generations to come 20 Next-generation gas condensing become one! technology 35 FörderProfi (Subsidy Pro): PARTNERS FOR 24 Highly efficient, space-saving and complete, quick support with GENERATIONS TO COME especially quiet subsidy applications 04 World’s leading trade fair marked 25 Vitocal 200-A and 222-A voted 36 Viessmann Wärme: rent a heating by partnership Product of the Year system rather than buying one 08 The new partner program by 26 New fuel cell heating device for Viessmann: V+ modernization PRACTICAL APPLICATIONS 10 What our partners are saying 38 Three new large boilers provide 11 Viessmann is the “No. 1 Connectivity & platforms district heating for many residents Professional Trade Partner“ 28 Easy living with wibutler in Chemnitz 12 “You feel like part of the family,” 30 How to save energy: a new 39 Added hygiene and efficiency: 1 interview with luge legend Georg internet interface for heat GEHE Pharma Handel puts its trust Hackl generators in TectoCell refrigeration cells 14 Nothing less than a revolution – the Viessmann ISH trade fair stand Digital services SPORTS 16 Hotspot of communication 31 ViStart: the new commissioning 40 Emotional highlights of the season 17 The Viessmann Roadshow 2019 app for professional installers 43 Energized: Formula E blazing 32 Vitoguide digital service center around the world THE INTEGRATED with new features VIESSMANN SOLUTION 33 ViCare Smart Climate: new COMPANY OFFERING generation of the app-based 44 Fifty years of “aktuell” – the industry’s 18 Products and systems are seam- single-room temperature control most highly circulated magazine is lessly connected with each other celebrating its birthday using platforms and digital services Services 34 New services for trade partners: system consultant, offer assistant and planning tool
Imprint Layout Email: [email protected] Alexander Tinter Internet: www.viessmann.de Volume 50 Lithography and printing Title Publisher Druckerei Bernecker GmbH The logo of the new V+ partner program Prof. Dr. Martin Viessmann Tra n s l a t i o n Cover page 2 Editorial office Mahrt Fachübersetzungen GmbH, Hamburg The new gas-fired wall-mounted Vitodens Albrecht von Truchseß, Jörg Schmidt, Michael Carsten Lucassen 300-W condensing boiler Wagner, Alexander Tinter, Wolfgang Rogatty, Carsten Lucassen, Lisa Dörr Address of the editorial office Cover page 3 Viessmann Werke GmbH & Co. KG Collage of the solutions tiles from the Photos Corporate Communications V+ partner program Stefanie Böhme; Andrew Ferraro, Motorsport 35107 Allendorf (Eder) Images; Frank Feisel; Birte Filmer; Frank Kien; Tel. 06452 / 702493 Jensen Media; Rolf Kosecki; Andrea Fax 06452 / 705493 Lauchstädt; Gerhard Meiser; Bastian Nowak; Wolfgang Schmidt, Pressefoto Schmidt Partners for generations to come:
At the ISH 2019, we pointed the way into the future
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e have enjoyed an exciting and guideline and driving force behind our improve communication between Wthoroughly successful ISH. daily business. And this is nothing new, ourselves, the manufacturer, and Our stand, measuring 3,500 square by the way. We have known many of you, the professional trade partners, meters, was bigger than ever. Even our trade partners for several gener- we have initiated our new partner more important, however, was the ations, in a partnership that spans gen- program V+, which offers professional message we communicated from it: erations in the truest sense of the trade partners a large number of “Partners for generations to come” – word. And, like many of our partners’ advantages. We presented V+ to our trade fair motto came straight to businesses, our company is currently you at the ISH for the first time – the point. running on the combined power of two amidst the Partner Lane and as one generations. of the core elements of our stand. With the combined power of two You can find more information about generations New partner program V+ V+ on pages 8–9. When we talk about partnership with This mixture of old and young, heritage the professional trade, we mean and future, provides the best foundation Taking partnership to a new level exactly what we say: All 12,000 for taking advantage of the huge At the ISH 2017, we were already members of the enormous, worldwide opportunities presented by digitaliz- putting our focus on the communi- Viessmann family see it as something ation and the transition to renewable cation with our partners. Now, at the very personal; this partnership is the energy sources. In order to further ISH 2019, we have once again EDITORIAL
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Professor Martin Viessmann with son Max at the ISH trade fair stand on opening day.
taken this partnership to a new Ta king responsibility for the heat generator, we save at least one level. Starting straight away, we living spaces of the future metric ton of CO . And the potential is 2 will be looking even further into Together with our partners, we are tak- gigantic: in Germany alone, there are the future and working together ing responsibility for the living spaces still thirteen million outdated boilers in to come up with solutions for tomor- of the future. The now undeniable ef- operation – an argument that is valid, row. For this purpose, we have fects of climate change show how im- that alarms and motivates us. developed the Integrated Viessmann portant and urgent it is to face up to Solution Offering. This presents our this responsibility. We are already Dear partners, let us seize and fully entire portfolio systematically on the seeing the first consequences of the utilize this potential so we can pass on four levels of “Products and Systems”, global rise in temperature: extreme a livable earth to coming generations. “Connectivity and Platforms”, “Digital weather events are becoming more As “Partners for generations to come”! Services”, and “Services”. It can be frequent, polar ice is melting, and combined, updated and upgraded, and warming oceans are causing coral reefs Max Viessmann we will be constantly developing it to die off at an alarming rate. further. You will find more information on the Integrated Viessmann Solution Passing on a livable earth to future Offering on pages 18–19 of this generations “aktuell” issue. It’s in our hands! With every modernized 4
The Viessmann trade fair stand with the Partner Lane at its center. PARTNERS FOR GENERATIONS TO COME
5 World’s leading trade fair marked by partnership
Viessmann at the ISH 2019
s early as six months before the ISH 2019, the thriving Apartnership with specialist installers was the focal point of a new series of events – nearly 500 kilometers away from the site of the trade fair in Frankfurt. The first edition of the Viessmann Partner Days in the erstwhile transformer station at Berlin’s Alexanderplatz welcomed 170 partners. Together, they discussed ways to connect heritage and future across generations in order to successfully rise up to the challenges of the future. For there is something that connects the Viessmann family with most of its partners: we are a family business. It was thus obvious that the ISH would also be all about partnership. Thinking in generations, not in fair motto so concisely brings to the which we are now able to enjoy for the quarterly figures point. fifteenth time in a row, is an incentive Neither Viessmann nor specialist in- to earn this trust anew year after year stallers think in terms of quarterly For Viessmann, this partnership was (see also page 11). results, but rather in generations, as and still is an essential part of its DNA became perfectly clear in countless and the basis for mutual success. We Awareness of a special 6 in-depth discussions in the Partner see the fact that we were voted “No. 1 responsibility Lane at the trade fair stand. This makes Professional Trade Partner” to be proof We have known most of our trade both sides “Partners for generations of this and a sign of trust placed in us. partners for decades. Their parents to come”, as the Viessmann trade At the same time, however, the award, already had a close connection to
Max Viessmann opening the press lunch for the journalists of the trade media. Top: A motif of the ISH external advertising on partnership.
Right: Visitors made extensive use of the many offerings along the Partner Lane.
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Viessmann, and now their children are following in their footsteps as the next generation. This special constellation gives rise to a special responsibility. We recognize this responsibility and are committed to specialist installers, particularly in times of increasing uncertainty and disruption.
After all, we are absolutely convinced that working together is the only way to take advantage of the great oppor- tunities of our time. What this looks like in detail we showed at our stand at the ISH 2019 in Frankfurt.
The seating accommodations offered visitors not only an opportunity to stay a while, but also to share and discuss their thoughts. This chart symbolizes the corner- stones of the V+ partner program: energy transition, digitalization, employees and entrepreneurship.
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The new partner program by Viessmann: V+
A clear commitment to specialist installers Developing solution offerings together with specialist installers
iessmann is shifting from a heat- pand their business – whether it‘s to make V+ the most comprehensive Ving manufacturer into a solutions Viessmann Wärme or the ViShare partner program in the industry.” provider for entire living spaces – inside Energy Community. We have devel- and outside buildings. The main driver oped these offers for you and together Motivation- and industry-fitness here is the new Integrated Viessmann with you,” says CSO Thomas Heim with program Solution Offering, which seamlessly a nod to the partners, adding, “we “Partners for generations to come” – links products and systems, as well have also, together with our partners, this was not only the motto of the as all the digital services. “These completely redesigned the basis on ISH presentation but is also the services in particular offer our partners which our partnership is founded and base for the brand new V+ partner entrely new opportunities to ex- tailored it to their needs. We are going program. It is both a motivation pro- PARTNERS FOR GENERATIONS TO COME
Energy transition Viessmann wants to provide support Digitalization with its V+ program. Employees Entrepreneurship Employees: The lack of specialists is a phenom- These are, after all, the biggest chal- enon affecting society as a whole and lenges the industry is facing, and we also has a dire effect on our own in- should all see them as opportunities for dustry. However, there are many growth. examples of companies setting out in new directions and enjoying great Energy transition success in attracting talents for the Thomas Heim: “Here we are building business of tomorrow. “We want to on a decades-long, time-tested, practi- learn from one another, build networks cal partnership. We already set the and provide practical help,” says Heim. course for the first major topic, a successful energy transition, years Entrepreneurship ago together with our partners. We And finally, there is entrepreneurship, will continue to pursue this course res- which is such a distinguished feature of olutely, because there is still a great family businesses like Viessmann and deal of buildings that need to be most of its professional trade partners. modernized.” The important thing here is to work together to develop solutions that will Digitalization enable our industry to make better use Viessmann is increasingly taking on the of opportunities. The CSO sums it all second major challenge, digitalization, up, saying, “V+ will let us take our part- together with its partners. Talks with nership to a whole new level. V+ is a 9 large numbers of heating system shared tool we can use to ensure installers have made it clear that long-term growth. Following the launch gram as well as an industry-fitness digitalization undoubtedly offers many at this year’s ISH, we want to continue program for Viessmann and its partners opportunities, but that these opportun- developing V+ together with our to learn from each other and get fit ities cannot be used purposefully partners and then really get it going and for the future. Heim adds, “With this enough in daily business. This is where off the ground.” program, we are creating an additional identity and harmonizing our activities, such as training courses, seminars and further offerings, with the situation in each individual business in terms of performance and requirements.”
There are various levels of partnership within V+. Specialist companies can qualify for these levels based on, e.g., innovative installations, the use of digital services or training courses. Specifically, what counts are points given for sales and future-oriented thinking. The goal is to give all partners opportunities to further develop their own business.
Viessmann offers its partners support for the four biggest challenges, which Viessmann partners get sales points for every sale of a Viessmann product. In addition, future points can be collected, for instance, for the purchase of trend-setting products, for attending we have identified together: trainings and for using digital products. What our partners are saying
In its trade fair motto “Partners for generations to come”, Viessmann expressed the close bond with its professional trade partners – and this really hit the mark, as many of the company’s long-term partners confirmed when we talked to them.
“Everything fit ”
well done, since the various heating systems were very well presented, but not in an obtrusive way. I did see the new V+ partner program at the stand, but only later was I able to fully appreciate its all-inclusive new con - ception. I think it’s really good that Viessmann’s offerings for its partners can be bundled like this. Once again, I was surprised at how many people visualized the topics. I would like to
Katharina and Laura Viessmann, Frank Kien and Annette Viessmann (l. to r.). clearly state here that they all did a great job. On the whole, I can say that Frank Kien of powertox GmbH in mented each other harmoniously and the signature of Max Viessmann was Bottrop: I was impressed by the had a deep connection. While visiting quite noticeable, and that Viessmann Viessmann trade fair stand in hall the stand, I often had the impression made a very innovative and up-to-date 12. Everything fit, especially the combi- that I was standing outdoors. I found appearance at the trade fair. 10 nation of color, nature and catering. the presentation of the products in All the elements of the stand comple- the six application cases extremely
“A real highlight”
Bastian Nowak of Ritz Heiztechnik in Augsburg: I really liked the Viessmann motto “Partners for generations to come” because it’s so forward- focused. It puts into words the idea of what we can and want to achieve in the future. I found the trade fair stand structure very impressive, since the products were put in the spotlight again. At the same time, the connection to the trade fair motto and the topic of partnership was clearly visible.
The absolute highlight for me was Bastian Nowak (center) with the head of the Viessmann Academy, Dr. Stefan Hoffmann, and the presentation of the V+ partner Florian Fehr, Head of Sports Sponsoring, in a panel discussion at the Viessmann trade fair stand. program. For one thing, this was be- cause I had attended a workshop in Al- also applies to the approach to product connect this expertise with the lendorf about the design of V+, in the development for the new range of wall- capabilities of Viessmann’s engineers, run-up to the ISH. For another, I was mounted gas-boilers. We as heating that’s when successful products are then able to see at the trade fair that system installers are well aware of the created. my ideas had been taken on board. This needs of our customers. And when we PARTNERS FOR GENERATIONS TO COME
“Directly into the conver- sation”
Presentation of certificates: Jürgen Becker, Head of Commercial Business Sales; Thomas Heim, CSO for Climate Solutions; CEO Max Viessmann; Hans-Georg Pauli, Editor-in-Chief of markt intern; Laura Viessmann; Dr. Frank Voßloh, Managing Director of Viessmann Deutschland GmbH. Viessmann is the “No. 1 Professional
Andrea Lauchstädt and her husband Lars Trade Partner” were thrilled by the stand concept.
time in a row 11 Andrea Lauchstädt of Lauchstädt GmbH heating – plumbing – air conditioning in Merseburg: I was at the ISH 2019 with my husband Lars he great significance of a thriving as third place in the heat pump category for two days. The Viessmann stand Tpartnership with specialist in- made another overall win a sure thing. really stood out from the others, both stallers can be clearly seen at all levels visually and in terms of content. The of Viessmann’s business – and it was Certificates presented at the ISH furnishings and features were a feast the central theme of our stand at the Hans-Georg Pauli, Editor-in-Chief of for the eyes, and you could see a big ISH 2019. The fact that this partnership “markt intern”, presented the certifi- difference from the 2017 stand. More of equals is an essential factor in the cates following the trade press confer- specifically, what I mean is that there success of both sides was honored by ence on the first day of the fair to Max were lots of good opportunities to the specialist installers with an impres- Viessmann and his wife Laura, as well talk with the Viessmann staff in sive statement: during a survey of as Thomas Heim, CSO, Dr. Frank Voß- the Partner Lane. In terms of the several thousand specialist heating loh, Managing Director of Viessmann content, I was very impressed by the companies, Viessmann was voted the Deutschland GmbH, and Jürgen Integrated Solution Offering – for “No. 1 Professional Trade Partner” – Becker, Head of Commercial Business me, that was the absolute highlight. now for the fifteenth time in a row. Sales. With this program, Viessmann is offering its partners not only a High rankings in four product “Confirmation of the value of large variety of products, but also categories working together” important auxiliary tools, such as As it does before every ISH, the “markt Max Viessmann: “Our goal is to create the heating calculator, the subsidy intern” industry journal asked its readers a livable world for generations to come. service or Local Leads. I was delight- again this year to judge the perform- However, we cannot do this alone, but ed that we were able to talk directly ance of various manufacturers in differ- only together with our professional with those who are working on ent product categories. First place in trade partners. We see this award the further development of the the categories of heating boilers, con- as the confirmation of working together Integrated Solution Offering. densing boilers, and biomass do as well toward this goal.” For more than 25 years, Georg Hackl and Viessmann have enjoyed a close and trusting partnership.
“You feel like part of the family”
Interview with luge legend Georg “Schorsch” Hackl about his decades- 12 spanning partnership with Viessmann
artnership with specialist installers connection to his sponsor played an im- Hackl: It all started in 1993, when Pwas an ever-present theme at portant role. Together with Viessmann’s Viessmann entered the luge sport Viessmann’s ISH 2019 trade fair stand, stainless steel specialists, he developed scene as part of its new marketing and it could be felt at all times – es- and perfected runners for his luge, which strategy with the aid of Rudi pecially in the countless talks often put him several hundredths of a Größwang, Managing Director of between members of the stand team second ahead of his competitors thanks RGS-Sport-Marketing GmbH, the and visitors. However, there are also to this material competence. After most important partner in the area of other vibrant Viessmann partnerships hanging up his luge in 2006, he was not sponsorship for the International Luge spanning decades apart from those with lost to the company, but stayed on Federation (FIL). The company wanted the professional trade partners. They are as a brand ambassador, accompanying to sponsor individual athletes as well cultivated with various associations and groups of customers, for example, to as the federation itself. This is how we other stakeholders, for instance, and not sporting events and active weekends, got together. least with the athletes sponsored by and providing the participants with the company, the members of the exciting, first-hand information on high- I was grateful from the very beginning Viessmann Team. Some of them remain performance sport. to have Viessmann as a partner. Al- closely tied to the company even after though I never would have thought at they end their active sporting career. In an interview with “aktuell”, Schorsch that time that our partnership would The most brightly shining example is Hackl describes what a successful still be going strong after 25 years. Georg “Schorsch” Hackl, no less than partnership means to him and what the most successful luger of all time. makes his relationship with Viessmann “aktuell”: How has the partnership Among other things, this Bavarian insti- so unique. changed over all these years? tution collected ten world championship Hackl: What began as a sponsoring titles and three Olympic gold medals dur- “aktuell”: When and how did your agreement, has in the past 25 years be- ing his career, and even then the close partnership with Viessmann begin? come more of a personal relationship PARTNERS FOR GENERATIONS TO COME
based on trust. I was still very young or when I was voted Athlete of the back then, but I soon realized how im- Year in 1998. I was very happy that the portant it is to have a good partner – es- Viessmann family was present on pecially such a reliable family business these occasions. like Viessmann. All decisions have been and still are binding and lasting. This also shows the quality of our partnership and how Viessmann makes The cooperation was handled from it an integral part of the company. the outset through a friendly personal It is authentic and based on mutual contact, not only to the employees sympathy. And then of course there are in charge, but also to the Viessmann the many Viessmann events at which family. I have always appreciated this we could meet and get to know one and the great transparency in showing another better through the years, such us athletes what was going on in the as the legendary Olympic Welcome Par- company. tys or the recent #Winterfans Summit. I am always happy to accept We were able to directly follow – and invitations from Viessmann, simply be part of – the developments the because you feel like part of the family. company underwent in all those years. Georg Hackl: one of the most successful lugers of all time. Take for instance the production facility “aktuell”: What are the specifics of the in Allendorf. The difference between collaboration? my first tour of the plant and a visit ten Hackl: When I was still active, I profited years later – after the entire production not only from Viessmann’s sponsor- process had been restructured – was ship, but also from its expertise, for truly impressive. In situations like this, instance, when working on the steel you are really proud to have such a in my luge. Till today, athletes such of a heat pump with photovoltaic and 13 company as a partner. as Felix Loch or Tobias Wendl and solar heat on the roof. Since I Tobias Arlt are taking advantage of personally have more than just a “aktuell”: What were the highlights – this support. As a brand ambassador passing interest in the further develop- both on an athletic and personal level? I have the honor of representing the ment of renewable energy sources, And what is special about your partner- company at events, trade fairs and of course I find it fantastic to already ship? customer events. I especially like to be able to make use of them in my Hackl: For one thing, there are of take customers on mountain hikes and home. course the athletic highlights of my ca- e-bike tours. reer, at which Viessmann was always “aktuell”: What tips would you give by my side. But I also have particularly Privately I also like to work together young people regarding sustainability, fond memories of the meetings off with Viessmann, or rather, to use its success and in general? the ice track, such as the Sports Ball, technology. Our system is composed Hackl: In a world that is changing as rapidly as ours, it is not easy to give advice that will be useful over long periods of time. What always helped me, though, was straightforwardness, hard work and systematically pursuing my goal without letting myself get distracted.
Furthermore, you should never let yourself get bent, but always stay who you are and remain faithful to your values and principles. This is also a characteristic of Viessmann’s partnership that I have always highly Georg “Schorsch” Hackl with Professor Viessmann at the Olympic Games in Pyeongchang. appreciated. Our trade fair presence in figures
14 3,500 m2 of floor space at the stand 1,500 croissants 12,000 apples 17,500 liters of mineral water 19,000 pretzels 23,000 sandwiches PARTNERS FOR GENERATIONS TO COME
Nothing less than a revolution
The 2019 Viessmann ISH trade fair stand
inimize the build – maximize the communication was Mthe overriding goal when the Viessmann trade fair team first began thinking of a concept for their presence at the ISH 2019. The focus should not be on new products, but on the thriving partnership with specialist installers. What in the end was presented to the nearly 90,000 visitors to the stand in Frankfurt was a revolution – a completely new kind of trade fair stand in the equally new hall 12.
The Partner Lane – the heart of the stand What observers first noticed was the open architecture of the stand. Their gaze was guided through the case islands to the Partner Lane in the center, which not only presented the new V+ partner program and the sports sponsoring as an import- ant instrument in the Viessmann marketing mix, but also offered plenty of room to talk and share ideas. Fortified with a 15 snack from the food truck, visitors engaged in countless in-depth discussions, putting life into the trade fair motto, “Partners for generations to come”.
Learning in the workshop areas In order to implement the idea of interactive learning, work- shop areas were set up to the right and left of the Partner Lane. Among other things, visitors could learn how to raise the color touch display of the new Vitodens 300-W gas-fired wall-mounted unit from bottom to top in only a few easy steps, and about the added value offered by digital technical documents, such as servicing instructions.
Virtual tour of a fictional town Directly adjacent to the Partner Lane was the Forum. At specified times, a virtual tour of a fictional town was under- taken using augmented reality technology. This vividly illustrated how Viessmann, together with its specialist trade partners, can meet the challenges arising from topics such as the energy transition and digitalization. The key here, as the presentation clearly showed, is to be found in the Integrated Viessmann Solution Offering (for more information, read the in-depth article on page 18).
aktuell.viessmann.de Hotspot of communication
The Forum at the Viessmann trade fair stand
haring ideas and opinions, Dialog with specialist partners integration of the devices in the home Sasking and answering questions – In specialist partner dialogs, the partners environment thanks to the matt the Forum at the Viessmann stand and Viessmann talked about current Vitopearlwhite powder coating and was an outstanding hotspot of com- developments. “From toys to intelligent ease of installation, maintenance and munication. solutions”, for instance, was one topic operation thanks to the height-adjust- concerning the wibutler smart home able color touch display. Partners for generations to come platform: What are the advantages of a Up to 300 listeners crowded in manufacturer-independent smart home A workday with virtual colleague front of the stage every time Max solution? How can specialist partners “Klaus” Viessmann talked about the trade successfully tap into this market? These In addition, visitors were given an oppor- fair motto “Partners for generations were only a couple of the questions that tunity every half-hour to see how their to come”. Like Viessmann, many were discussed. At the end, members of work can be made future-proof. A trade partners are facing a gene- the audience were able to report on decisive factor in this process is the new ration change, or are currently carrying their own practical experiences, ask Integrated Viessmann Solution Offer- it out. Max Viessmann gave the questions and express their opinions. In ing, which uses connectivity and plat- audience three important messages this way, a lively dialog developed from forms to seamlessly combine products that were especially close to his which all could benefit. and systems with digital services. heart: Viewers followed their virtual colleague Specialist installers and Viessmann Experts provide insights “Klaus” as he went about his work one 16 have already been partners for Visitors were provided with deeper in- day in a 3D model of a town, visiting generations. sights into the technical details and the customers and commissioning a new Viessmann and its trade partners design of the new wall-mounted units Vitodens wall-mounted gas boiler using are working together to create twice a day at presentations given by the ViStart app. The audience also solutions to create living spaces. Viessmann experts. For instance, they learned how the wibutler smart home We all take responsibility for explained the distinguishing features of platform makes it possible to control the living spaces of future the new devices: unique precision with heating and other smart devices with generations. the ultra-flat front panel, seamless one single consistent app.
Using augmented reality and a 3D model of a city, spectators were able to follow their virtual colleague “Klaus” as he went about his daily work. On the last day of the trade fair, the Viessmann truck fleet started out on the 2019 Roadshow. Trade fair feeling in all German sales offices
ISH “to go” – the Viessmann Roadshow 2019
have been coming here for many The focal point: the Integrated Iyears. Everything is very personal, Solution Offering and the talks are even more Of course, the road show is also profound.” Siegbert Simon, owner of focusing on the Integrated Viessmann 17 the specialist company of the same Solution Offering. Hence the new V+ name in Gersfeld in the Rhön region, partner program is being explained in has been won over by the concept detail by the experts at Viessmann’s of the Viessmann Roadshow. This sales offices. At the same time, a year, too, all trade partners had the op- series of presentations is being offered portunity after the ISH to experience on topics such as “opportunities of There were also a number of presentations on the highlights of the trade fair live and digitalization”. offer for visitors. at their leisure.
The fleet started its tour on the last day of the fair The high point of the trade fair’s final day was the departure of the truck fleet in front of hall 12; by July 17, they had driven to all 32 German sales offices. Apart from product highlights, such as the Vitodens wall-mounted gas boilers and the Vitovalor 300 PA2 fuel cell, the main focus is on digital products, such as Vitoguide, the central app for digital services, and the ViCare app for controlling heating systems conveniently and efficiently.
The Roadshow events provide plenty of opportunity to obtain information at the 32 German sales offices. Integrated Viessmann Solution Offering
Products and systems are seamlessly networked with each other using platforms and digital services
Services
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Digital services
Connectivity & platforms
Products & systems INTEGRATED VIESSMANN SOLUTION OFFERING
igitalization and the energy Dtransition are a challenge and an opportunity at the same time. Viessmann plans to take advantage of this opportunity together with its partners and has accordingly under- taken a comprehensive strategical restructuring. The company is shifting from a heating manufacturer into a solutions provider for entire living spaces – inside and outside buildings. Max Viessmann presented this shift at the ISH Energy 2019 in Frankfurt.
Crucial is the new Integrated Viessmann Solution Offering that Products, platforms, digital services and value added services connect seamlessly with one another. seamlessly connects products and systems with digital and other services by means of connectivity climate protection. Connectivity is The digital FörderProfi (Subsidy and platforms. But above all, it unites therefore a key element of the Pro, page 35) supports users in Viessmann’s heritage and future in a Integrated Solution Offering. This in- finding state subsidy programs and clear structure. cludes the Vitoconnect internet inter- applying for them. face for single- and two-family homes And the ViShare Energy Community The foundation: Products and (page 30), the Vitocontrol device for allows private electricity producers systems commercial, industrial and municipal to achieve true self-sufficiency 19 The foundation is Viessmann’s compre- systems, and the wibutler smart home and to reduce their energy costs to hensive program for heating, cooling, platform (page 28). zero – by letting Viessmann bring energy and ventilation – the broadest them together with other users range of products and systems in Third level: Digital services (page 35). the industry. Viessmann offers all Digital services complete the range of fuel sources and technologies, from products and platforms on offer and Expanding the range of solutions traditional combustion technology assist users in controlling and specialist during the next few years to combined electricity and heat partners commissioning and servicing The Integrated Viessmann Solution generation up to the use of solar the systems. The ViCare app enables Offering that was presented for the energy, guaranteeing a comfortable everyone to conveniently set the ideal first time is only a small selection and energy-efficient home. What’s room conditions via smartphone. De- of what will be possible going forward, more, Viessmann also provides prod- signed for installers are Vitoguide for as many clever minds will help ucts and systems for the commercial, online support (page 32) and the brand Viessmann to fill the portfolio with industrial and municipal sectors. new ViStart app for simple, fast and safe newer solutions over the next few commissioning procedures (page 31). years. The second level: Connectivity and platforms Fourth level: Services In the company’s view, these are The networking opportunities offered As the fourth level of the Integrated primarily the users. After all, there is no by the internet are what will signifi- Solution Offering Viessmann provides better co-developer than the one who cantly change how products and sys- an increasing number of additional will later use the solution. tems are used and developed in the up- services. The first of those have already coming years. Each Viessmann device been successfully launched: These minds also include specialist will therefore be capable of being up- Viessmann Wärme (page 36) is the installer partners in particular. The graded, enabling it to adapt better and solution for all those who want to partners have already contributed to better to the needs of residents in the enjoy the greatest heating comfort the development of the new gener- course of its service life and to set new without having to buy a heating ation of gas condensing boilers and standards in comfort, convenience and system. the new partner program V+. Products & systems
Next-generation gas condensing technology
Developed in collaboration with professional trade partners
ow do you develop a gas con - also provides more stability. The Hdensing system that is easier to Vitodens 300-W wall-mounted boiler install, run and maintain than any other has been awarded the Design Plus heat generator, past and present? To Award and the IF Award in recognition answer this question, Viessmann not of its innovative design. only called upon the expertise of its engineers and technicians, but also Height-adjustable color touch made use of the experiences of its display for maximum ease of The new electronic platform has a seven-inch professional trade partners. color touch display. operation Bending into awkward positions to The result of this collaboration is a new operate wall-mounted gas condensing generation of Vitodens gas condensing Vitodens 333-F, the compact unit boilers – perhaps because they were boilers. They are future-proof, long- with an integrated 100-liter stainless installed in a cramped space with a low lasting and digital, offering more steel cylinder, and ceiling – is now a thing of the past. The efficiency with fewer emissions, and the Vitodens 343-F energy center, position of the display can be raised in 20 they are also easy to operate. with a 170-liter solar cylinder for just a few simple steps, enabling the What’s more, the next generation of immediate or subsequent control screen to be at the optimal Viessmann wall-mounted gas boilers combination with Vitosol solar ergonomic height no matter how the also features a sleek design. collectors. conditions are where it is installed. Their matt white Vitopearlwhite powder Award-winning design: beautifully coating is unique on the market. The seven-inch color touch display is simple – simply beautiful Together with their attractive case de- highly intuitive to operate. The colored The new gas condensing boilers feature sign and ultra-flat front panel, these graphics in the energy cockpit provide a high-quality, forward-looking design: heat generators blend harmoniously a concise overview of consumption Vitodens 300-W, the space-saving into every home environment. The figures and solar heat yields. The wall-mounted unit, enhanced thickness of the sheet steel display’s Lightguide – a fluorescent strip of lights across the width of the device – shows the homeowner at a glance whether their heat generator is operating correctly: The Lightguide illuminates as soon as the heat generator is switched on. In stand-by mode, the Lightguide slowly pulsates. The light bar flashes to show that a new setting has been programmed
Homeowners can conveniently control their heating at any time using the ViCare app and, if desired, have a specialist company of their choice monitor their system. INTEGRATED VIESSMANN SOLUTION OFFERING
The new generation of Vitodens gas condensing boilers from Viessmann features a 21 high-quality, forward-looking design. With the Vitodens 300-W, the color touch display can be raised in just a few easy steps.
using the touchscreen or a smart- requirements or potential errors at a minimum. This ensures maximum phone. an early stage, make parameter efficiency (standard utilization rate up If an error is detected, the Light- adjustments online and, if that fails, to 98 % (Hs)), particularly low fuel guide flashes continuously. intervene before the apartment loses consumption, and a reduction of NO x heat. This ensures the highest level of emissions of up to 40 % compared Integrated WiFi for the highest level safety and convenience. An additional to previous models – for a good of convenience and safety advantage is that Viessmann will environmental conscience. The heat The technological basis of the color extend the warranty for all new heat generated by the MatriX Plus burner is touch display is the new modular generators for which this feature is transferred via the proven rust-free electronic platform. It features inte- activated from two to five years. stainless steel radial heat exchanger grated WiFi as standard and facilitates into the heating system. networked digital communication Heating with an environmental between the heat generator, the conscience Reliable operation even if the gas homeowner and the specialist partner The newly developed MatriX Plus quality fluctuates on an ongoing basis. Homeowners can burner simultaneously ensures maxi- It does not matter if the type of gas conveniently control their heating at mum reliability and maximum efficiency changes, the gas quality fluctuates or any time using the ViCare app and, if in the new product generation. With a operating conditions change, because desired, have a specialist company of modulation range of 1:17 and optimal the Lambda Pro Plus automatic com- their choice monitor their system by flame stability, it precisely adjusts heat bustion control in the Vitodens gas way of the Vitoguide digital service generation according to current condensing boilers always provides for center. With Vitoguide, the specialist requirements. The number of burner reliable and clean operation at the partner can identify maintenance starts (cycles) is thereby reduced to highest degree of efficiency. With Products & systems
The new generation of gas condensing technology: the Vitodens 300-W wall- mounted unit and the Vitodens 333-F and Vitodens 343-F compact units. 22
Lambda Pro Plus, homeowners also work of specialist partners easier in Easy to maintain – around 50 % profit from a cost advantage, since many respects. Challenges like commis- fewer spare parts the regular checks by the chimney sioning a system in an uncomfortable Maintenance has been made as easy sweep are only required every three position are a thing of the past with the as possible. Thanks to the modular con- years instead of two, as required for height-adjustable display. The sophisti- struction used in the new generation of conventional units. cated commissioning assistant guides devices and the range of accessories installers through the initial commission- available, the units not only require What’s more, there is no need for the ing-procedure in just a few steps; alter- 50 % fewer spare parts, but also form adjustment work required for conven- natively, the ViStart app is available for part of a far more clearly structured tional gas-fired boilers during instal- use on smartphones and tablets. product range. For instance, the new lation. The combustion control detects MatriX Plus burner only requires one the gas type and automatically adjusts ViStart enables intuitive commissioning. burner assembly, one ignition electrode the Vitodens unit to suit. The heat Once the device’s integrated WiFi and one burner seal for all output levels generator also automatically adjusts access point has been activated, the (1.9 kW to 32 kW). the length and height of the exhaust app automatically establishes a direct gas to the resistance of the exhaust connection to the heat generator and Its predecessor required specialist gas line and the local altitude. guides the specialist partner through partners to stock three burner assemblies the entire process. An internet inter- and three different electrodes due to Simple installation and face is not necessary because com- varying dimensions. The advantage now commissioning using the ViStart app munication with the control is handled is that specialist companies only need to In addition, the new generation of gas- directly over the WiFi interface of the keep fewer and more uniform spare parts fired devices also make the day-to-day heat generator. in stock and are therefore saving costs. INTEGRATED VIESSMANN SOLUTION OFFERING
Advantages for trade partners Low cycling frequency, even when little heat is drawn off High durability and efficiency thanks to stainless steel radial heat exchangers MatriX Plus burners with longer service life thanks to stainless steel MatriX perforation Lower cost due to fewer spare parts and reduced complexity Lambda Pro Plus automatic combustion control for all gas types Quiet operation thanks to low fan speed Very convenient to operate thanks The Viessmann Vitodens 333-F compact gas condensing boiler features a 100-liter drinking water to height-adjustable seven-inch color cylinder for a high degree of hot water convenience. display or by means of the ViCare app Simple commissioning using the commissioning assistant or the Enhanced efficiency and up to 40 % 170-liter solar storage tank (Vitodens ViStart app less nitrous gas emissions thanks to 343-F) Integrated WiFi interface for internet the new MatriX Plus burner connection Energy cockpit shows energy Te chnical data consumption and solar yields Output: 1.9 – 32.0 kW (Vitodens Advantages for users Check at a glance whether unit 300-W, 333-F) or 1.9–19.0 kW Particularly straightforward, is operating correctly using (Vitodens 343-F) 23 intuitive operation and integrated fluorescent light guide Standard utilization rate: 98 % (Hs) WiFi interface Very convenient supply of hot water Modulation range: High operational reliability thanks in the smallest possible space 1:17 (Vitodens 300-W, 333-F) or to Lambda Pro Plus automatic thanks to the 100-liter stainless 1:10 (Vitodens 343-F) combustion control steel cylinder (Vitodens 333-F) or Energy efficiency category: A
The new, compact Viessmann Vitodens 343-F is fitted with a 170-liter solar cylinder for either immediate or subse- quent connection with solar collectors. Products & systems
24 Highly efficient, space-saving and particularly quiet: the new Vitocal 333-G compact heat pump also offers the maximum possible hot water convenience.
Highly efficient, space-saving and particularly quiet
New compact heat pump with modern output control
hen building a home nowadays, of both room heating and DHW gener- technology are particularly evident in Wensuring high-efficiency DHW ation. Because its design is one of a partial load operation: continuous out- generation is at least as important kind, it has been classified in energy put control reduces the number of as energy saving when heating efficiency category A+ for DHW gener- start/stop cycles compared to conven- rooms. This is due to the fact ation. With the best tapping rates, this tional heat pumps, thereby providing a that, although recent years have seen pump offers maximum possible hot higher seasonal performance factor. domestic heating requirements fall water convenience. markedly thanks to continued improve- Hot water convenience to cope with ments in home insulation, energy Modern output control the highest demands demand for DHW generation has Modern inverter technology is what The newly developed 220-liter steel remained the same or even increased. makes this compact unit an ideal DHW cylinder with Ceraprotect enamel solution for new buildings. It adjusts coating offers a tap volume of more The new compact Vitocal 333-G heat the heating output from the heat pump than 300 liters at a tapping temperature pump is effective in both regards, precisely to the building’s current heat of 40 °C. If required, hot water can also offering maximum efficiency in terms demand. The benefits of the new be provided at 60 °C without the need INTEGRATED VIESSMANN SOLUTION OFFERING
for electrical post-heating. This guaran- thanks to the frequent use of equal via integrated Vitotronic control tees convenience that also meets the parts Web-enabled thanks to Vitoconnect highest demands. Matching accessories for ventilation, (accessory) and ViCare app cooling and solar heating Minimized operating noise for Technical data installation close to living quarters Advantages for users Output: 1.7–11.4 kW The heat pump module also features High degree of hot water comfort Maximum tap volume: 306 liters at exceptional soundproofing, allowing Low operating costs 40 °C the compact pump to be operated Barely audible COP: up to 4.8 (in accordance with without any problems even in the Small installation area EN 14511 at B0/W35 °C) immediate vicinity of living spaces. The High level of ease of operation: heat- Energy efficiency category: A+++ complete encapsulation screens the ing, cooling hot water and ventilation DHW energy efficiency category: A+ cooling module and hydraulics from their surroundings, while the new connection concept ensures vibration Vitocal 200-A and 222-A voted isolation. With sound emissions of just 41 dB(A) (according to the ErP Directive Product of the Year 2019 at B0/W55° C), the Vitocal 333-G is one of the quietest units on the market. Around 2,800 readers of the online family homes. The Vitocal 200-A is a Comfort for every season magazine haustec.de cast their votes: space-saving wall-mounted unit, and the With the “natural cooling” function, the the Vitocal 200-A und 222-A air/water Vitocal 222-A is a compact unit with an in- heat pump can also be used for energy- heat pumps took first place in the heat tegrated 220-liter cylinder and a required saving air conditioning on hot summer pump category, making them Products space of only 0.5 square meters. days. When combined with a central- of the Year 2019. ized home ventilation system, such as 25 the Vitovent 300-W or Vitovent 300-F, it Robert Reisch, Digital and IT/CDO Ma- provides a constant supply of fresh, naging Director of Alfons W. Gentner clean air in all rooms. publishers, handed over the prize to Dr. Klaus-Peter Kegel and Dr. Frank Easy to operate – including online Voßloh at the Viessmann trade fair control options stand at the ISH. This compact unit can also be operated by smartphone (iOS or Android) and These award-winning pumps are two the free ViCare app via the Vitoconnect especially compact solutions provided Dr. Klaus-Peter Kegel and Dr. Frank Voßloh accept the haustec.de award from Robert internet interface (accessory). Home- by Viessmann for heating, cooling and Reisch, Digital and IT/CDO Manager at Alfons owners who task a specialist partner DHW generation in modern single- W. Gentner publishers (l to r). for the online monitoring service also receive a warranty extension from two to five years. For this, the specialist partner only needs the Vitoguide digital service tool.
Advantages for trade partners Easy to transport thanks to the option to remove the cooling circuit module quickly Easy to adapt to the installation location thanks to a flexible connection concept All maintenance-related components accessible from the front Simplified spare parts stockage Vitocal 222-A: this air/water heat pump was voted Product of the Year 2019. Products & systems
More independence from the public power grid
New fuel cell heating device for system modernization
26 roduce your own electricity and be system, the fuel cell can generate up Act (KWKG) can claim a further 1,800 € Pless dependent on the public grid to 6,000 kWh of electricity per year. As – making the total financial subsidy and rising electricity prices: all this is a result, less electricity needs to be available 11,100 €. Anyone who doesn’t now possible with the new natural gas- purchased from electricity suppliers, have the time or money to spare on fired Vitovalor PA2 fuel cell module, and homeowners can benefit from these applications can also use the even in older single-family homes and annual savings of up to 800 €. Viessmann FörderProfi (Subsidy Pro) large residential buildings. This new service to help. This new service unit is an ideal supplement to existing The heat generated when the fuel handles all aspects of application pro- heating systems. The device also cell is in operation is used either to heat cessing right up to disbursement of opens up a new area of business for the house or for DHW generation, the subsidy itself. specialist partners by enabling them to providing a cost-saving complement to offer a power generation innovation to the heating system. Installing a heating Easy and convenient operation their customers, including those with water buffer cylinder is also highly The fuel cell heating unit’s newly devel- modernized heating systems. recommended, such as the Vitocell oped electronic platform features a 100-E with 600 to 950-liter capacity or seven-inch color touch display for Covers the majority of daily the Vitocell 340-M with 400 to 950-liter convenient control. Messages are electricity demand capacity. given in plain terms to ensure easy The unit’s fuel cell has an electrical out- communication. The integrated energy put of 750 watts. It can produce up to Up to 11,100 euros of state subsidies manager is capable of learning and 18 kWh of power per day – enough to available reacts to the personal requirements of cover the bulk of a usual single-family The German Development Bank (KfW) its users. For instance, it only switches home’s requirements. However, the grants subsidies of 9,300 € for instal- on the fuel cell when previously Vitovalor PA2 is also suitable for use in lation of a fuel cell module. Home- collected data show that sufficiently large residential buildings’ electricity owners who also obtain the one-off long running times and thus a supplies. payment for co-generated electricity corresponding electricity production When integrated as effectively as in accordance with the German and use of self-generated power can possible in the building’s energy Combined Heat and Power Generation b e expected. INTEGRATED VIESSMANN SOLUTION OFFERING
The new Vitovalor PA2 gas- fired fuel cell module now provides the ideal addition to existing heating systems in single family homes and large residential buildings.
27 Service packages guarantee a long (Offer Assistant) – Viessmann’s soft- Easy to combine with heating water lifespan ware tool for configuration and quote buffer cylinders The fuel cell in the Vitovalor PA2 has generation – specialist partners can a long lifespan of at least 80,000 create individual packages for every Advantages for users operating hours. This corresponds to a customer quickly and easily. Retrofit your existing heating service life of around ten years. system to generate your own power Nonetheless, the module can last for With a height of just 1,600 millimeters, High degree of independence from up to twenty years when specialist the new fuel cell module can easily be the public electricity grid maintenance is carried out every five installed in low rooms with a ceiling Environmentally-friendly – big years. After maintenance, the fuel cell height of only 1,800 millimeters. If the reduction in CO 2 is guaranteed to operate for a further building already features a Vitodens gas Low maintenance costs thanks to five years. Viessmann therefore offers condensing boiler with a heat output up long maintenance intervals (five a service package with a ten-year to 26 kilowatts, an additional exhaust years) performance and functional warranty. system does not need to be installed Ten-year service package ensures for the Vitovalor PA2. Vitodens units reliable operation Easy planning and installation constructed from 2011 onwards can be Generous subsidies of up to Specialist partners can use the Vitoval- operated with the Vitovalor PA2 in a 11,100 € available or calculator to plan and configure a single exhaust cascade. Vitovalor system, available on the Technical data new Systemberater (System Consul- Advantages for trade partners Output: 0.75 kWel, 1.1 kWth tant) site (https://www.viessmann.de/ Can be retrofitted for existing Electrical degree of efficiency: 37 % systemberater). The Systemberater site systems in single-family homes and Sound emission: < 48 dB(A) provides specialist guidance and en- large residential buildings Energy efficiency category: A+++ ables partners to select a suitable sys- Ideal for covering requirements in tem quickly and accurately on the basis case of large heat demand of a few specific input values. When Easy to integrate in existing combined with the Angebots-Assistent systems Connectivity & platforms
The wibutler pro smart home platform links smart products from various manufacturers and allows them to be controlled via an app.
Easy living with wibutler 28 The manufacturer-independent smart home platform communicates directly with Vitocal heat pumps
hanks to the wibutler pro smart wireless smart home gateway generation and heat distribution are Thome platform, it couldn’t be communicates directly with the heat linked with wibutler pro and can easier to enhance comfort, increase generator and the AC sensors in the be controlled conveniently using the safety, save energy and enjoy entertain- room to detect the actual heat wibutler app, even when on the go. ment. Whether lighting, security, air- demand, which ensures maximum conditioning or shading systems, the heating convenience while helping to Only one app for all smart devices in Viessmann Group owned company cut heating costs. the home wibutler links smart products from The wibutler pro smart home gateway different manufacturers and allows Compatible with heat pumps is the centerpiece of a smart home. users to control them via a single app. The Vitocal 300-G brine/water heat Thanks to multiple wireless standards, New features include demand-driven pumps and the Vitocal 200-A and 200-S like EnOcean, Z-Wave, ZigBee, and single room control and direct com- air/water heat pumps are compatible WiFi, it is exceptionally compatible. munication with Vitocal heat pumps. with wibutler pro currently. More Smart home products can be net- Viessmann products are in the pipeline worked with each other, regardless of Automatic energy-saving thanks to for connecting to wibutler. the manufacturer. Accordingly, devices demand-driven single room control with different standards and from The heating system is set to the The existing connection between different sectors can be easily com- desired temperature in every single the Viessmann Cloud and the heat bined with one another and operated room of the house automatically thanks generator, which is connected to the by smartphone or tablet via a single to wibutler pro. And at the same time, internet via the Vitoconnect box, is app. The wibutler app enables the only as much heat is generated as is used for the smart home connection various smart devices in the home to actually needed. This is because the with wibutler pro. This means that heat interact usefully in fixed scenarios INTEGRATED VIESSMANN SOLUTION OFFERING
using if-then rules. For example, the roller blind in a room only lowers when the natural light outside falls below a preset value and the lighting switches on at the same time. The possibilities are virtually endless.
The flexible smart home solution that grows with you The integrated home automation solution with the spirit of an open system is installed by specialist partners. In the process, the wibutler pro smart home gateway networks both technically complex ‚professional products‘ installed by qualified tradesmen and easy-to-install ‚DIY products‘. Users can source these independently and install them with just a few clicks. The flexible wireless smart home solution grows with you.
Advantages for trade partners Fast installation and commissioning- procedure thanks to wireless com- munication between the components The wibutler app for easy control of your heat- 29 No programming skills required ing system by smartphone (l.) – adding and managing new devices is especially easy (r.). All necessary installation steps are easy and convenient via the wibutler app Expansion of the products and Advantages for users Easy control using a smartphone or services on offer Links single-room control, heat tablet Modular and extendable for follow- distribution and heat generation Individual weekly schedules using up business Great energy savings potential the app Technical support and professional thanks to demand-driven heating Error messages directly to the training by wibutler control user‘s smartphone Option of easy step-by-step expansion with compatible products
Technical data Power supply: 100–240 V AC/ 50–60 Hz Wireless standards/frequencies: EnOcean/868 MHz, Z-Wave/ 868 MHz, ZigBee/2.4 GHz, Wi-Fi 802.11 b/g/n/2.4 GHz
With wibutler, you can control all smart devices in your home using a single app. Connectivity & platforms
Even existing systems can be retrofitted quickly and easily with Vitoconnect and controlled with ViCare.
Energy saving made easy
A new internet interface for heat generators 30
ontrol your heating system with generators to the internet, thereby Advantages for trade partners Cease using your smartphone, in giving you the convenience of remote Can be used in new and existing doing so saving valuable energy in the control using the ViCare app and online heating systems knowledge that a heating system monitoring by an authorized specialized Easy plug-and-play installation specialist always has a watchful eye on installer with Vitoguide. Contact data can be stored (ViCare) your system – all of this made possible Error analysis, spare part by Vitoconnect. This box connects heat Wireless components for identification and online ordering single-room control with Vitoguide The new Vitoconnect can do everything the former internet interface can, Advantages for users and more. It also enables wireless Convenience thanks to intuitive components, such as ViCare radiator operation with the ViCare app thermostats, AC sensors or floor Saves costs by easy adjustment on thermostats, to be incorporated in the heating system to individual the future. Viessmann is therefore needs launching a sustainable, own-brand System status always in view single-room control solution for use Direct contact to specialist company with both new and existing units. if needed Warranty extension from two to five Maximum security years for all new heat generators The information and data security of the Vitoconnect box has been certified by the German Association for Thanks to its additional wireless, the new Electrical, Electronic and Information Vitoconnect with modern design makes it Technologies (VDE) and is therefore possible to connect other system components for single-room control using your smartphone. guaranteed. Digital services
Simple, fast and safe
ViStart: The new commissioning app for professionals
ime is money – and the next connected to the internet using the Store and the Google Play Store and Tcustomer is already waiting for the touchscreen on the heat generator, can currently be used for commission- installer. In order to be sure that com- provided the homeowner would ing all gas condensing boilers in the missioning up a new heat generator like to use this feature. Then a WiFi con- new Vitodens generation. The app is can be done quickly and without any nection is set up in the ViCare app. also being developed further to cover problems, professional installers can Homeowners can now access their additional heat generators. now use the ViStart app, a new tool systems wherever they are using that greatly shortens the time it takes their smartphone. Advantages for trade partners to get a system ready to hand over to Easy, quick and error-free start-up the customer. Furthermore, thanks to the Vitoguide All parameters are queried in turn digital service center, specialist and in the correct order Commissioning in four steps companies can access all key system Acceptance report containing all Commissioning is extremely easy with data at any time. This allows for settings the ViStart app and a smartphone or optimizing the system from your tablet. The app takes the user through computer – another way to save time Advantages for users the entire procedure in just a few and money. As well as ensuring a high New systems are made ready steps. Sensors and meters in the degree of safety for their system, for operation faster than with device ensure that all steps are carried homeowners also enjoy a warranty conventional commissioning out correctly and completely (see extension from two years to five. Warranty can be extended up to five 31 article on page 4 of Fachnews No. 49). years by connecting your heating ViStart is available for download, system Added safety for all customers free of charge Once the commissioning procedure The new ViStart app is available to is complete, the system can be download for free from the Apple App
The ViStart app for quick commissioning can be used for the gas condensing boilers of the new Vitodens generation. Digital services
The Vitoguide from Viessmann, the inno- vative solution for monitoring heating systems online, now enables professional trade partners to quickly handle service situations, thus offering homeowners even more security.
The fastest way to contact the Tech- nical Service department 32 Digital service center Vitoguide with new features
he apartment is cold, the customer minimal waiting period, which is also Quick contact to the TD Tis on your back – and you need displayed. System reporting, error notification expert advice as soon as possible to fix and replacement part analysis the issue. This is why the new Display of error codes Notifications and errors sorted version of the digital service center Version 2.0 of Vitoguide now also according to urgency Vitoguide lets specialist partners indicates the error codes from the con- View and sort system history get in touch with Viessmann’s Technical trol or automatic combustion system. Service (TD) especially quickly. As This feature has been created in re- Advantages for users a result, both time and money are sponse to requests from numerous Maximum security through system saved – and the customer is happy. specialist partners. Ongoing use and monitoring by specialist partner feedback from specialist partners Potential errors identified and Direct interface to the TD will decide the course of future im- resolved ahead of time This new functionality clearly shows provements to the app and the Fast and effective help from the the extraordinary advantage of implementation of further parameters. specialist partner if worse comes connectivity: if a specialist partner to worst receives an automatic message to Advantages for trade partners Minor servicing tasks can be their service center because of an Customer loyalty thanks to individual performed without anyone needing error in their customer’s system, service offers to be at home they can now call the Technical Early notification of upcoming Five-year warranty when the Service department directly or arrange maintenance system is connected to Vitoguide a call back at a convenient time. Saves time and expense thanks to and the specialist partner uses it This means that the technical con - being able to process lots of service for servicing sultant can be reached after only a work from the desk INTEGRATED VIESSMANN SOLUTION OFFERING
Simply convenient
ViCare Smart Climate: new generation of app-based single-room control
omfortable temperatures individ- living room – is fitted with ViCare Advantages for users Cually set for every room, at the radiator thermostats to begin with. Set individual rooms to desired desired time: the new generation of Later, the single-room control can be temperatures ViCare Smart Climate solutions extended to other rooms, such as the Save energy using demand-oriented makes it especially easy to attain ex- bedroom or a children’s room. ViCare time programs ceptional domestic comfort. The single- Smart Climate grows according to its Intuitive ViCare app provides high room control system features a users‘ requirements. level of convenience modular design, is easy to install, Can be combined with all and can be expanded to include ViCare radiator thermostats and ViCare Viessmann heat generators further components at any time. Once climate sensors communicate wire- installed, homeowners only need the lessly with the internet interface. As a ViCare app to set the correct tempera- result, the system can be expanded at ture for each room. And the investment any time without the need to lay cables is worth it, because with ViCare Smart or wires. Climate you can save up to 15 % of energy costs. Advantages for trade partners Efficiency, reliability and comfort Individually expandable at any time from a single source ViCare radiator thermostats Homeowners can put together their Easy to upgrade communicate 33 own individual ViCare Smart Climate Fast to install and start wirelessly with the internet system. Take, for instance, a case Easy to integrate into a range of interface in the where one room – for example, the applications heat generator.
The new generation of ViCare Smart Climate solution devices from Viessmann makes it especially easy to attain exceptional domestic comfort.
aktuell.viessmann.de Services
The Vitodesk 300 BIM Planning Suite lets you take part in BIM projects and plan complex heating centers with 3D models. New services for trade partners
System consultant, offer assistant and a new software tool simplify selection, 34 planning and ordering
pecialist heating system installers suitable suggestions for each case tion, planners profit from a reduced Sand planners have more than and delivers key figures to support in expenditure of time and costs and a enough to do even without office work clear decision-making. significantly more efficient processing. and administrative tasks. Viessmann makes life easier for its trade partners by Get to the offer quickly with the The integrated building manager im- presenting them with a sophisticated offer assistant ports all building sections, floors and offer of service. The focus is on the Poring over price lists, putting together rooms, including temperatures, and is entire lifecycle of energy systems, from individualized accessories and maybe used to transfer these entirely auto- consulting to conception and system even clarifying technical questions with matically to the calculation of heating monitoring up to service support. Three suppliers by email or telephone – the and cooling loads or EnEV [German new offers have now been added. new offer assistant considerably re- Energy Saving Regulation]. This enables duces all of these time-consuming heat generators to be designed, pipe System consultant for quick and tasks. The online application simplifies networks for heating, drinking water, easy system selection configuration of an individual heating waste water and gas to be calculated, Finding the right energy system for the system by providing comfortable user and radiators and surface temperature builder’s requirements out of all the guidance through all required steps. control to be scaled. As a result of this different solutions available is es- The result is a complete, technically process, the software generates 3D pecially easy and time-saving with the verified offer. models and provides settings for new system consultant. Based on the hydraulic flow balancing and detailed preferences of the individual builder, Vitodesk 300 BIM planning suite: 3D parts lists. such as a high degree of efficiency, a planning of heating centers well-balanced cost-benefit ratio or This new software tool enables maximum independence, it generates participation in BIM projects. In addi- INTEGRATED VIESSMANN SOLUTION OFFERING
Heat, electricity and mobility become one! ViShare Energy Community: flat rate now also for systems with a fuel cell heating device
Becoming independent from major Vitovalor operators receive their energy suppliers and fossil fuels and monthly ViShare contribution together avoiding rising electricity prices is with a 20 % buffer for additional many homeowners’ dream – a dream consumption, as well as guaranteed that has now become reality. The electricity production – the guaranteed ViShare Energy Community brings return. If the amount of electricity they together private electricity producers purchase from the community is re- and consumers to form a smart duced by 20 %, they will also receive network in which they can all use the an energy savings bonus. sustainable power they generated together. At the same time, each Now also charging current for member personally contributes to electric vehicles The ViShare Energy Community now offers the energy transition and climate pro- In addition, ViShare customers can now Vitovalor operators the opportunity to become tection. ViShare is now also the first also obtain electricity for their electric members – at individual, fixed conditions. community to offer operators of the vehicle home charging station from the Vitovalor fuel cell heating device the community. For this, a variable mileage opportunity to become members – at flatrate is accounted for in the ViShare individual, fixed conditions. subscription.
35 FörderProfi (Subsidy Pro) Complete and fast support for subsidy applications
Applying for subsidies to modernize If the Quick-Check is positive, FörderProfi heating systems can be quick and easy, (Subsidy Pro) handles the entire matter because FörderProfi (Subsidy Pro) for a small fee – from submitting the takes over the work from homeowners application to the funding body up to and specialist installers. Now modern- disbursing the money. This finally izers who have a heat pump, fuel cell makes all that annoying paperwork a heating device or condensing boiler thing of the past. installed can easily enjoy attractive government subsidies. So anyone FörderProfi (Subsidy Pro) takes into who cannot afford to waste time or account the government subsidy pro- money should make use of the The Viessmann FörderProfi (Subsidy Pro) grams of the German Federal Office for new service – especially important: enables homeowners to get their subsidies Economic Affairs and Export Control, quickly and without annoying paperwork. before purchasing a new heating “Measures to Promote the Use of Re- system. newables in the Heating Market” (Market Incentive Program) and “Guideline to Ex- FörderProfi (Subsidy Pro) processes Online – without any annoying pedite the Modernization of Heating Sys- the application and helps home- paperwork tems with the Use of Renewables” (Ener- owners and installers until the subsidy Quick-Check determines free of charge gy Efficiency Incentive Program – APEE). is disbursed. The entire procedure whether the system is at all eligible to This also includes several KfW programs can be handled online at www.foerder- receive a subsidy. After a short time, from the German government’s CO 2 profi.de. you will receive the answer via email. building modernization program. Services
Rent a heating system rather than 36 buying one
Viessmann Wärme: all-round carefree package for homeowners and landlords
et a new heating system without ponents, such as pipelines and an natural gas supply with consumption- Gany significant effort and enjoy exhaust gas system, as well as the based charges at a monthly rate from heat for ten years –Viessmann Wärme Vitoconnect box to connect the heating 106 €. Customers on the Flex tariff allows homeowners to simply rent system to the internet. The service benefit from particularly attractive gas their new gas heating system. There also includes an all-inclusive ten-year prices. is also the option to include a gas warranty, including maintenance and supply as part of a complete worry- repairs by specialist partners and all Wärme Fix free package. Users of Viessmann chimney-sweeping services. Starting at 160 € per month, the Wärme will not need to worry about Wärme Fix covers the same benefits another thing and will always have a A choice of three tariffs as the Flex tariff, except that the gas warm home. Viessmann Wärme customers can supply is billed at a fixed price up choose from three tariffs: to an individually agreed consumption Carefree for as little as 99 € per level. To enjoy the Fix rate, conventional month Wärme Basic heating boilers have to be converted Instead of having to shoulder the high The Wärme Basic tariff comprises to condensing boilers and the investment costs of a new heating use of the gas heating system as consumption billing for the past three system, Viessmann Wärme allows well as all maintenance, repair and years has to be submitted. homeowners to pay a transparent chimney-sweeping services. This tariff monthly fee starting from 99 €. For starts at 99 € per month. The standard contract term for these this price, they get a highly efficient, tariffs is ten years. Various options climate-friendly Viessmann gas heating Wärme Flex are available for the Basic tariff, system complete with installation, In addition to the benefits of the Basic including terms starting from two including all necessary additional com- tariff, Wärme Flex also includes a years. INTEGRATED VIESSMANN SOLUTION OFFERING
Renting a heating system rather than purchasing one: Viessmann Wärme allows anyone to acquire a modern and efficient gas heating system – without purchase costs and, if desired, including gas delivery.
Detailed information available online Detailed information on Viessmann 37 Wärme can be found on the internet at: https://angebote.viessmann.de/ waerme-mieten-statt-kaufen
Advantages for Viessmann partners Additional attractive offer in your specialist company’s portfolio Reco mmendatio n Free, pre-qualified offers attract new Basic Flex Fix customers Wärme Wärme Wärme More sales and less stress thanks Rental heating system Rental heating system Rental heating system to renting instead of repairing Settlement offer reduces the risk of Maintenance Maintenance Maintenance losing customers to competitors Repairs Repairs Repairs Viessmann is your partner through- Chimney sweep Chimney sweep Chimney sweep out – single point of contact for numerous systems Gas delivery Gas delivery Gas delivery Access to marketing materials Flatrate Flatrate Flatrate Sales support in the form of exclusive campaigns and promotions from 99 € from 106 € from 160 €
Advantages for users New heating system without acquisition costs (for homeowners) Peace of mind thanks to all-inclusive Systems can be modernized Low heating costs thanks to ten-year warranty with little or no investment costs modern, highly efficient heating Straightforward acquisition and oper- for landlords or surcharges for technology ation thanks to carefree service tenants One of three industrial boilers at the modernized Altchemnitz heating plant. Three new industrial boilers are providing district heating for many residents in Chemnitz 38 Viessmann Industrial Systems takes over the entire conversion of the heating plant in Altchemnitz
he “eins energie in sachsen” ener- chimneys, flue gas system, cabling and feeding up to 100,000 kilowatts into Tgy supplier runs the Altchemnitz insulation, and laid the pipes. the district heating network, depending heating plant in the south end of the on demand. Yet emissions are still well city of Chemnitz. After being in oper- Entire project handled by a single below the legal limits. ation for forty years, this plant was in supplier need of being modernized from the Viessmann handled the entire project, One of the biggest district heating ground up. The contract for the com- from engineering the systems to the as- networks in Germany plete conversion was awarded to sembly all the way up to the commission- Two power plants enable “eins” to oper- Viessmann Industrial Boiler Solutions ing procedure. The boilers were specifi- ate one of the biggest district heating GmbH, a company of Viessmann’s cally designed to be transported by road. networks in Germany, with a total length Industrial Systems division. of about 300 kilometers. For the oper- Getting the boilers in a challenge ators, an important criterion for award- Providing the region with heat Getting the boilers, each of which ing the contract to Viessmann was the Viessmann set up an entirely new weighed seventy metric tons, into the fact that the plants are fully automatic, heating system in one of the existing narrow boiler house was an especially requiring neither attendance nor obser- buildings. Three identical industrial difficult challenge. Crane and handling vation. Silvia Trümper, Head of the boilers, each with 33.3 MWth, help devices had to be installed especially to Thermal Heat and Power Generation de- supply around 40 % of the region’s get the boilers to their final destination. partment at “eins”, said, “I am glad the households with hot and high-tempera- plant turned out so well and that we ture water. Viessmann not only sup- Since starting operation at the end were able to successfully complete the plied the boilers, but also the burners, of 2018, the three boilers have been project together with Viessmann.” PRACTICE
Added hygiene and efficiency
GEHE Pharma Handel GmbH puts its trust in TectoCell refrigeration cells from Viessmann when investing in replacements
o compromises when it comes Nto supplying pharmaceuticals quickly and reliably: this is the claim of GEHE Pharma Handel GmbH, whose eighteen branches supply more than 6,500 pharmacies throughout Germany – up to four times a day. In order to be sure to live up to this claim, GEHE is constantly investing in new services and, of course, process reliability at its individual branches, as was recently the case in Nuremberg, where the entire warehouse logistics was rebuilt and brought up to the latest state of the art. In order to be able to store pharmaceuticals at just the right temperature, GEHE invested in two new refrigeration cell complexes The pharmaceuticals are taken out of the TectoCell refrigeration cells through glass doors. 39 based on the TectoCell Standard Plus 80 refrigeration cells with a wall ceuticals in the order boxes in just a overhanging design means that the thickness of 80 mm. few simple steps. “For this purpose, fast-moving items in the product range we cut a section 130cm high and 50cm can be placed in the boxes very Ergonomics and efficiency deep out of the front of one of the lines quickly,” explains Thomas Merkle, logis- Both refrigeration cell complexes are of refrigeration cells so that the con- tics project manager at GEHE. laid out so that GEHE’s team of pickers veyor belt for the order boxes can run are able to pack the various pharma- right underneath the glass doors. This GEHE’s technical specialist for re- frigeration, Schrezenmaier Kältetechnik GmbH based in Schwerte, also makes no compromises when it comes to orders and therefore once again chose Viessmann as its project partner to take on the challenge of building the special overhanging refrigeration cells.
“Of course, these kinds of special requirements are always a particular challenge for us, but that is exactly what makes the difference. Being able to implement special solutions tailored to the individual needs of each customer demonstrates our position as one of the leading international providers of refrigeration systems,” explained Viessmann’s regional sales Both refrigeration cell complexes can be accessed on foot or with a vehicle, making picking and placing much easier. manager, Norbert Monger. 40
Laura Dahlmeier has decided to end her exceptional career as an active athlete. With two gold medals at the Olympics and five World Championship titles at the 2017 World Championships in Hochfilzen alone, she is one of the most successful female biathletes of all time. SPORT
Looking back on an unforgettable winter of sports
Many emotional highlights marked the 2018–2019 season
real flood of championship titles title in the team competition with her Aand a series of emotional fare- Viessmann ally Juliane Seyfarth, as well wells: the Viessmann Team can look as Carina Vogt and Ramona Straub, back on a post-Olympic season that and a silver medal in the singles was as eventful as it was successful. competition. In the overall standing at The athletes sponsored by the com- the women’s World Cup, Althaus and pany won title bouts in Nordic skiing in Seyfarth took second and third place. Seefeld, Austria, a total of six times; in Östersund, Sweden, two champion- Nordic combination ship titles went to Viessmann biath- After a rather on-and-off season at the letes; and in Winterberg, luger Felix Markus Eisenbichler surpassed himself at the World Cup in the Nordic combination, Nordic Skiing World Championships and re- Loch caught up to world record turned from Seefeld with three gold medals. exceptional athlete Eric Frenzel showed champion Armin Zöggeler from Italy what he is capable of at the world with his sixth championship title. championships in Austria: already in with Katharina Althaus and Juliane the lead after jumping on the Bergisel Stepping down after great careers Seyfarth. And finally, Eisenbichler also in Innsbruck, Frenzel defended his top For another world record holder, it was won gold in the team competition position and secured himself his 41 time to say goodbye: Tatjana Hüfner together with Schuster protégés Karl sixth world championship title. At ended her impressive career by getting Geiger, Stefan Leyhe and Richard the team sprint two days later he and a silver medal at the European Cham- Freitag, an all-Viessmann quartet. Fabian Rießle were also able to win pionships. Werner Schuster, who could the day. be counted on to take German ski Women’s ski jumping jumpers to new heights for more than a The female ski jumpers on the Luge decade, also resigned as national coach Viessmann team were hardly less Luger Felix Loch now has a total of at the end of the season. Three-time successful. Katharina Althaus not only six world championship titles in the Olympic gold medal-winning biathlete won the gold medal with the mixed men’s singles. At the title bouts in Anastasia Kuzmina, too, hung up her team, but also the world championship Winterberg, he completed the half- skis after obtaining another world championship title in the sprint. The resignation notice that overshadowed all others, however, was, without a doubt, the announcement from biathlon legend Laura Dahlmeier.
Men’s ski jumping The “Eagles” surpassed themselves last season once again under head coach Schuster. Markus Eisenbichler, the outstanding actor on the black-red- gold team, won a total of three world championship gold medals. He pre- vailed over his teammate Karl Geiger on the large hill. These two also won Two gold and one silver medal: the Nordic Skiing World Championships in Seefeld turned out to be the title in the mixed team together the greatest triumph in Katharina Althaus’ career. dozen. Tobias Wendl and Tobias Arlt, Finally time for some rest and who won a total of four Olympic recreation gold medals in the men’s doubles Following the final competitions, the and with the relay team in Sochi and athletes had a few weeks in spring Pyeongchang, became runner-up world to recuperate and get away from com- champions. petitive sports for a while. Franziska Hildebrand, for instance, flew to Nepal Tatjana Hüfner made her departure to do some climbing in the Himalayas, from the luge world at the 2019 while Denise Herrmann took things a European Championships in Oberhof bit more relaxed by going snorkeling in by winning a silver medal. This was the Maldives. where she won her very first medal in 2004, which was also silver and Maren and Janin Hammerschmidt: at a European championship, as well. exemplary commitment A complete set of medals at the The commitment of biathlete Maren At the animal shelter in Romania: Maren Olympics followed (bronze in 2006, Hammerschmidt and her sister Janin took Hammerschmidt and her sister Janin is gold in 2010 and silver in 2014), five loving care of stray dogs. as impressive as it is exemplary. As in overall victories in the Viessmann previous years, these two made the World Cup and six world championship long and arduous 1,400 kilometer titles – more than any woman luger silver in the sprint – a record for the journey by car to the Romanian city of so far. biathlon history books, maybe even Miercurea Ciuc. At the local animal forever. Slovakian biathlete Anastasia shelter, they handed over the donations Biathlon Kuzmina, who has likewise left the they had collected themselves before With the retirement of Laura world of competitive sports, can also lending an active helping hand: they Dahlmeier, one of the greatest biath- look back on a great career. Russian brushed and groomed the dogs, took 42 letes of all time has left the competitive by birth, she won three Olympic gold them for walks, or simply sat with stage. She won two gold medals and medals at three winter games in a row them in their enclosures and tried to one bronze at the Olympics in 2018, before becoming world champion for calm their fear of humans. and in 2016–17 she was able to call the the first time on the home stretch large crystal ball her own for winning of her career and completing her Getting ready for the upcoming the overall World Cup. Her biggest set of world championship medals. season triumph, though, was at the 2017 world Previously, she had won silver in the However, preparations for the coming championships. Five world champion- mass start in 2009 and bronze in the season have already long been under ship titles in five disciplines, including sprint in 2011. way, starting off this time of the year with the most intense training. There are two different philosophies here: while some athletes train at training centers to enjoy the companionship of their colleagues, others prefer to train individually near home. Apart from per- sonal fitness, the warm season of the year is also used to perform extensive material tests. After all, the saying “good winter sports athletes are made in the summer” are words of wisdom that are as true as ever.
The 2019–2020 winter sports season has the potential to be as exciting as the previous one. After the summer Grand Prix in the warm season, the first
Tobias Wendl and Tobias Arlt secured themselves the title of runner-up world champions in competitions will already be starting in Winterberg following four Olympic gold medals in Pyeongchang, South Korea. November. SPORT
The Panasonic Jaguar Racing team is traveling at super speed during the current season. Mitch Evans has already secured himself a victory and a second place, putting him at third place in the overall ranking at the end of June. Energized: Formula E blazing around the world
Viessmann and Panasonic Jaguar Racing continue their partnership
43 he fifth season of the ABB FIA TFormula E championship began in Diriyya (Saudi Arabia) in December 2018. Viessmann has been an official technology partner of the Panasonic Jaguar Racing team since the last season, 2017–18.
New cities, new cars Four new venues – including the start- off city of Diriyya, as well as Sanya in China and Bern in Switzerland – provide teams and spectators a whole new (racing) experience. The race in Monaco was particularly special: this little city-state is the only venue where the Formula E pilots fight for the best lap The 25-year-old Australian Mitch Evans at the award ceremony of the Rome ePrix. With two races times on the same stretch as the still to come in the USA, his ambition is to get to second place overall. drivers of the traditional Formula 1. There is also plenty of new technology efficiency and performance capability the Viessmann partner. It was held in for the spectators to see. For instance, on the track. There is no longer need to Rome, where Mitch Evans brought in the new I-TYPE 3 Jaguar has more change vehicles during the race. This the first Formula E win for Panasonic than 800 new parts compared to its applies to all teams. Jaguar Racing. The highlight for the predecessor, the I-TYPE 2 model. Viessmann Team, however, was once Among other things, optimized battery Racing highlight in Europe again the race on the former Tempelhof technology and improved energy The first race of the season in Europe airport field in Berlin on May 24th and management provide for even greater started off with a brilliant success for 25th. 50 COMPANY 5 50 Fifty years of Viessmann “aktuell”
The industry’s most highly circulated magazine is celebrating its birthday 50
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he first issue of our magazine T“aktuell” appeared in August 1969 – with a few photos, in black-and-white, and a total length of only four pages. It didn’t take long for “aktuell” to get longer and more attractive; yet for the first ten years of its history it was still purely an employee newsletter. Then from 1978 onwards, it became an in- formation medium for trade partners and friends of the company, as well.
Developing into the most important trade journal in the industry In a very short time, “aktuell” devel- oped into the most important trade journal in the industry; its circulation continued to rise and today amounts to 44 85,000 copies in German and English. In this way, “aktuell” has always been more than just a magazine and it has 50 formed something of an almanac of the history of heating technology through- out the years – from the end of the sixties to the present day. 50 Showing what is technically possible Yet the central theme was never, nor is it now, the innovative Viessmann products alone. Under the heading of “Practical applications”, an outstanding reference system is used as an example to show what is technically possible, as well 0 as daring to look into the future – with observations and assessments of promising future technologies. new Viessmann Innovation Center in reinvented itself time and again: with The greatest moment in the history Allendorf – which at fifty million Euros new headings, a relaunch of its layout of the company the biggest single investment in the his- and with the digital version of the Time and again, “aktuell” has reported tory of the company – in the presence of magazine, which can be viewed at the on highlights in the history of the family German Chancellor Dr. Angela Merkel. URL “viessmann-aktuell.de”. And the business. Probably the greatest next steps to make the medium even moment came in 2017, when the com- Constantly reinvented more attractive in the 51st year of its 50 pany celebrated its centennial with a Just like the company has been con- existence are already in planning. Be thrilling festival and the opening of the tinuously changing, “aktuell” has also prepared for a surprise...
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