Annual Report 2018 TABLE OF CONTENTS

3 executive message

4 membership & professional liability insurance report

5 government relations

7 pharmacists awareness month

9 student engagement

12 annual conference

15 media engagement

17 social media

19 our people

special insert financial statements & 2019 budget EXECUTIVE MESSAGE

2018 was a year that focused on engagement with the government and the media. Our continued relationship building efforts with the provincial government led to further consultation with Pharmacists . Our staff were busy in August with the move to our new office, as well as with government relations and media requests. Pharmacists Manitoba CEO, Brenna Shearer, spoke at a press conference held by the government to announce their renewal of the Manitoba Medication Return Program. Board member Doug Thidrickson represented Pharmacists Manitoba at the Pharmacare Advisory Council Consultations in August and at a CPhA meeting in September. Pharmacists Manitoba’s government relations efforts for this year led to several notable achievements including our initiation of discussions with the provincial government about the pharmacist’s role in smoking cessation strategies, delay of the implementation of the Pharmaceutical Distribution Rate Changes until November 1, 2018 and a formal meeting with Health Minister, . Events such as the Valsartan recall and the EpiPen shortage helped the media recognize us as an important source of information for a variety of healthcare related stories. Pharmacists Manitoba’s President, Barret Procyshyn, was busy this year representing our members in the public eye with plenty of media requests for interviews, helping us to continue to build a positive relationship with the media and ensure our message is heard. Pharmacists Manitoba will continue to engage the Manitoba government and to advocate on behalf of our members. We look forward to helping the provincial government improve Manitoba’s healthcare system by utilizing the professional skills of pharmacists to provide more accessible and timely healthcare. We thank YOU, our members, for your continued support. Together we can build a future in which pharmacists in Manitoba are recognized and compensated for the full scope of services they are able to provide.

3 |PHARMACISTS MANITOBA 2018

MEMBERSHIP & PROFESSIONAL LIABILITY INSURANCE REPORT

The data from the purchase of memberships and professional liability insurance from 2017 - 2018 shows us that many Pharmacists Manitoba members see value in obtaining insurance through us. The most purchased level of professional liability insurance was basic ($2 Million per occurrence / and $4 Million aggregate) at 63%. Premium ($5 Million per occurrence and aggregate) came in second with 31% of those becoming members or renewing their membership purchasing this level. Supplemental insurance is offered to individuals who already have insurance coverage through their employer and want coverage for potiental gaps in their employer's policy. 6% of polices pur- chased were supplemental insurance ($3 Million per occurrence /and $5 Million aggregate). The number of purchases of basic liability insurance has decreased over the past 3 years, the numbers for premium and supplemental professional liability insurance have increased. This suggests that more members are feeling that they need to increase and augment their coverage.

4 |PHARMACISTS MANITOBA 2018 GOVERNMENT RELATIONS

In Canada’s public health care system, government policies will always play a large role in shaping the environment for our professional members and the patients we serve. In this setting, Pharmacists Manitoba has continued its work to improve the provincial government’s understanding of the role and value of pharmacists in Manitoba’s public health care system and to position our organization as a partner to be respected and engaged with on matters affecting both patients and the profession in general.

Throughout 2018, we made steady progress in this regard. From left to right: Pharmacists Manitoba Professional Relations Chair, Sheril Cyriac; Honourable Concerns regarding the changes made to the generic drug , Minister of Health; and Madhavan Ravivarma. pricing framework across the country were shared directly with former Health Minister, Kelvin Goertzen, and his senior advisors. Minister Goertzen attended the Pharmacists Manitoba Conference in April, along with further engagement opportunities, which helped foster a positive connection between the organization and his office. Our discussions have established the basis for a much stronger working relationship with the Minister’s office, one which continued following a shuffle of the Manitoba Cabinet in the summer and the appointment of Cameron Friesen as the new Minister of Health.

MP for Charleswood, St. James, Assiniboia and Headingly, Dr. Doug Eyolfson receives his flu shot from Pharmacists Manitoba's Vice President, Pawandeep Sidhu during a flu clinic hosted at his office in November.

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GOVERNMENT RELATIONS Shortly after Minister Friesen’s appointment, Pharmacists Moving forward, we will continue lobbying the provincial Manitoba was front and centre at a major news conference government to showcase the abilities of our members. Through- hosted by the provincial government. CEO Dr. Brenna Shearer out our efforts in 2018, and into 2019, the voices and stories of was invited to bring remarks alongside Health Minister, our members have been invaluable, and we urge you to continue Cameron Friesen and Sustainable Development Minister, sharing them with us and our team, so we can ensure they are , as the province announced a renewed fully and effectively represented to the Manitoba government. partnership with the Health Products Stewardship Association to continue its Manitoba Medications Return Program for five more years. This was an excellent platform to remind Manitobans of the importance of proper disposal of expired and unused medication. Of course, challenges remain. The Manitoba government surprised many with changes to the Pharmaceutical Distribution Rate last fall. Working in cooperation with allied stakeholder organizations, we were able to achieve a two-week delay in the implementation of these changes. This delay sent a strong signal to department officials regarding the importance of real consultation with our members. This was followed by an in-person meeting between representatives of Pharmacists Manitoba and Minister of Health, Cameron Friesen. Stemming from this meeting, a new formal consultation process is nearly complete, and we hope to share details with all of you in 2019.

From left to right: Pharmacists Manitoba Vice President & Good Governance Chair, Pawandeep Sidhu; Health Minister, Cameron Friesen; and Pharmacists Manitoba Secretary & Government Relations Co-Chair, Abby Lau.

6 |PHARMACISTS MANITOBA 2018 PHARMACISTS AWARENESS MONTH 2018

PAM 2018 started off with then Health Minister, Kelvin I LOVE MY PHARMACIST STUDENT EVENT Goertzen proclaiming March 2018 Pharmacists Awareness Month. Minister Goertzen also stated that pharmacists play an integral role in medication management and are valuable primary care providers with an enhanced scope of practice.

From left to right: Justine Reyes, Brian Zhang, Neesha Diocee, and Lani Kotyrba On March 25, 2018, pharmacy students and Pharmacists Manitoba CEO, Brenna Shearer, engaged with members of the public at St. Vital Centre, discussing the I Love My Pharmacist Campaign. They also provided promotional material about pharmacist professional services. The students handed out I Love My Pharmacist stickers and encouraged shoppers to share photos on Twitter and Instagram. They enjoyed engaging with the public and sharing their passion for the practice of pharmacy.

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I LOVE MY PHARMACIST SOCIAL MEDIA CAMPAIGN Pharmacists Manitoba kicked off Pharmacists Awareness Month with our social media campaign, I Love My Pharmacist.

This year we asked pharmacists to hand out I Love My Pharmacist stickers to staff and patients who were invited to share a photo of themselves wearing their sticker on Twitter or Instagram using the hashtag #IloveMBpharmacists.

Everyone who shared was entered in a draw.

Our 2018 PAM Contest Winner was Marikka Lee. Marikka received a Jets Jersey autographed by Jacob Trouba, which was generously donated by Pharmacists Manitoba member Arnold Chew.

8 |PHARMACISTS MANITOBA 2018 STUDENT ENGAGEMENT STUDENT NIGHT STUDENT LUNCH

Student Night took place on March 20, 2018 at the King’s On October 12, 2018 Pharmacy Students at the University Head Pub. This year’s theme was everyone’s favourite of Manitoba were treated to a Subway lunch by Pharmacists decade the 90’s! Manitoba, which was donated by President, Barret Procyshyn.

The Best Dressed winner Yewande Anozie (dressed as Hillary Students were also able to interact with Pharmacists Banks from Fresh Prince of Belair) received a box of goodies Manitoba CEO, Dr. Brenna Shearer, and COO, Jill Ell, to learn including a Google Home Speaker & Travel Bag donated by more about the work our organization does to advocate for Ozturk Financial Services. While the Best Dressed runner-up pharmacists. prize went to the team F.R.I.E.N.D.S WITH BENEFITS who received a gift package donated by MLT Aikins. We enjoyed meeting the students and hope that they will invest in the future of their profession upon graduation by renewing membership with us.

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College of Pharmacy SPEP-1 Project: Pharmacy Services Survey

First Year pharmacy students David Fuss, Kathleen Klippenstein and Sojung Kim created a survey for their SPEP1 project under the supervison of Pharmacists Manitoba. The College of Pharmacy SPEP 1 Pharmacy Services Survey 2018 was conducted to gain a better understanding of the current expanded pharmacy services that are being provided across Manitoba. A total of 53 pharmacies from across Manitoba responded to the survey. The College of Pharmacy SPEP 1 Pharmacy Services Survey 2018 identified that pharmacies across Manitoba are actively promoting expanded services that pharmacists are able to provide with additional training. The survey also established that for the majority of the services, pharmacies are charging a fee. However, there remain pharmacies across Manitoba that provide expanded services for free.

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MANITOBA’S NEXT TOP PHARMACIST Pharmacists Manitoba was honoured to be the Diamond Sponsor for Manitoba’s Next Top Pharmacist for the 3rd consecutive year. The judges for this year's competition were Pharmacists Manitoba' s President, Barret Procyshyn, Vice-President, Pawandeep Sidhu, as well as board members Dennis Wong, Sheril Cyriac and Doug Thidrickson.

Manitoba's Next Top Pharmacist 2018 Contestants from left to right: Simran Diocee, Paige Laufer, Kelly Yeo, Sarah Landry, Diana Hanna, Andrew Samuel and Matt Glass. Manitoba’s Next Top Pharmacist took place Sunday, November 25, 2018, at the Metropolitan Entertainment Centre. The theme was Hollywood Red Carpet inspired, which had students and guests wearing their best Tinsel Town attire. This year 8 students competed, 2 from each year, for the title of Manitoba’s Next Top Pharmacist. Contestants were judged based on their skills in four areas: the catwalk, prescription reading, spelling drug names and a personal talent. Manitoba's Next Top Pharmacist Judges and Pharmacists Manitoba Board Members from left to right: Vice-President, Pawandeep Sidhu; Member Services Chair, Doug Thidrickson; Public This year’s winner Sarah Landry, went on to compete with Relations Chair, Dennis Wong; President, BarretProcyshyn and Professional Relations Chair, Sheril pharmacy students across the country for the title of Canada’s Cyriac. Next Top Pharmacist in St. John’s, Newfoundland in January 2019.

11 |PHARMACISTS MANITOBA 2018

PHARMACISTS MANITOBA CONFERENCE WELCOME RECEPTION

The 2018 Pharmacists Manitoba Conference took place at the RBC Winnipeg Convention Centre and the Fort Garry Hotel from April 13–15, 2018.

ANNUAL AWARDS DINNER This year’s conference started with the Annual Awards Dinner on Friday evening at the Fort Gary Hotel, where we recognized the outstanding achievements of colleagues and leaders in Manitoba’s pharmacy profession. Back: Pharmacist Manitoba President Barret Procyshyn; Blando Group Patient Choice Award Winner, Hans Epp; Front: CPhA Pharmacist of the Year winner, Lengim Ingram; The Ruban Insurance Friend of Pharmacy Award, which is Health Minister, Kelvin Goertzen and Pharmacists Manitoba CEO, Brenna Shearer. presented to a non-pharmacist who has contributed This year’s Friday the 13th themed Welcome Reception took significantly to the success of the profession of pharmacy, place after the Awards Dinner on the Mezzanine level at the was awarded to Bill Eamer. The Blando Group Patient Choice Fort Garry Hotel, where conference delegates were treated to Award, presented to a pharmacist who has been nominated by card readings, ghost tours of the hotel and a dessert buffet. a patient or non-pharmacist colleague(s) for their outstanding commitment to delivering quality patient care and customer Pharmacists Manitoba President, Barret Procyshyn, opened the service, and for their lasting impact on patient outcomes or reception with welcome remarks, followed by Health Minister community health and wellness, was presented to Hans Epp. Kelvin Goertzen, who spent time talking with guests and those in attendance. The Award of Merit was presented to Jay Rich for outstanding contribution to the profession of pharmacy in Manitoba. The Welcome Reception was a magical event and great opportunity for pharmacists to network with colleagues, the Pharmacists Manitoba Board and Health Minister, Kelvin Goertzen.

12 |PHARMACISTS MANITOBA 2018 SATURDAY APRIL 14 EVENTS

PHARMACISTS MANITOBA ANNUAL GENERAL MEETING

EXHIBITORS HALL

POSTER PRESENTATION FIRST PLACE WINNER: KEVIN HAMILTON

HIGHLIGHTED SESSIONS INCLUDED: Saturday began with a hot breakfast buffet, followed by a full morning of professional development sessions delivered by • WHAT THE FUTURE HOLDS local Manitoba speakers. Session topics for the day included • A PHARMACIST’S ROLE WITH LGBTTQ Safety IQ from a community perspective, pain management • BARIATRIC SURGERY and P-glycoprotein Drug Interactions. In between the morning and afternoon sessions, delegates were given a break and the chance to enjoy Pharmacists Manitoba’s Annual General Meeting and Luncheon. Over 120 people attended the AGM this year – the highest number in recent years! Saturday wrapped up with an Exhibitors Networking Buffet from 5 pm to 7 pm.

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ANNUAL CONFERENCE 2018 SUNDAY APRIL 15 The Sunday schedule was a bit different this year featuring a full day of professional development. The morning began with a hot breakfast and sessions on topics including The Changing Pharmacy Curriculum, Incontinence and A Pharmacist’s Role with LGBTTQ. This was followed by the Pharmacists Manitoba Luncheon and presentation by Shelita Dattani, Director, Practice Development and Knowledge Translation, Canadian Pharmacists Association on the Efficacy and Safety of Cannabis.

Lunch was followed by sessions on urinary tract infections, bariatric surgery and colonoscopy preparations.

OVERALL This year, we received positive feedback from many delegates commenting on the amazing topics and great range of speakers. Full attendees received 13.5 CEUs this year.

14 |PHARMACISTS MANITOBA 2018 MEDIA ENGAGEMENT

One of our goals at Pharmacists Manitoba has been to build dialogue and positive relationships with the media. This past year Pharmacists Manitoba has been contacted by the media numerous times. We are pleased that reporters across Manitoba regard Pharmacists Manitoba as a valuable source of information and recognize our role as the unified voice representing pharmacists throughout the province.

Pharmacists Mantioba participated in a press conference on August 22, 2018 at which the Government of Manitoba announced a 5-year renewal of its partnership with the Health Products Stewardship Association to run the Manitoba Medication Return Program. From left to right: Grant Pidwinski ,Owner of Shoppers Drugmart Polo Park; Brenna Shearer, CEO Pharmacists Mantioba; , MLA for St. James; Hon. Rochelle Squires Minister of Sustainable Development; and Hon.Cameron Friesen Minster of Health, Seniors & Active Living.

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TIME LINE OF MEDIA ENGAGEMENT

Jan. 12, 2018: CBC Article - Flu-Related Deaths in Manitoba Spike to 17 this Season Mar. 12, 2018: Press Release -Manitoba Budget Confirms Contribution of Pharmacists Apr. 4, 2018: Brandon Sun Article - Pharmacies Worried About Drop in Generic Drug Prices Jul. 14, 2018: Brandon Sun Article - Epipen Shortage Concerning Jul. 14, 2018: Brandon Sun Article - Timing of Blood Pressure Drug Recall Problematic: Expert Jul. 16, 2018: Winnipeg Free Press Article - Thousands of Manitobans Affected by Heart, Blood-Pressure Drug Recall Jul. 17, 2018: Brandon Sun Article - Care Home Pharmacy Contract Switch Almost Complete Aug. 17, 2018: Winnipeg Free Press Article - Fax Hackers Can Access Patient Info Aug. 20, 2018: Radio Canada CBC Article - Action Cancer Manitoba Prévient les Patients Touchés par un Sous-Dosage Aug. 20, 2018: CBC Article - Cancercare Manitoba to Notify Patients Given Too Little Medication Aug. 22, 2018: ChrisD Article - Manitoba Renews Program for Safe Disposal of Unused Medications Aug. 22, 2018: Winnipeg Free Press Article - Province Renews Partnership in Medications Return Program Aug. 23, 2018: My Steinbach Article - Province Renews Commitment to Manitoba Medications Return Program Sep. 14, 2018: Brandon Sun Article - Second Impurity Found in Blood Pressure Drug Nov. 14, 2018: CBC Article - Abortion Pill Rarely Used in Rural Manitoba, New Data Shows Nov. 15, 2018: Radio Canada CBC Article La Pilule Abortive Moins Souvent Prescrite au Manitoba Qu'ailleurs au Canada

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SOCIAL MEDIA Top Tweet Pharmacists Manitoba launched our Facebook page in August. We had been hoping to do this for some time as we knew that it would improve our ability to communicate effectively with both our members and the public.

In addition to the launch of our Facebook page we have been working on increasing our content on Twitter. We will continue Top Facebook Post to develop our presence on social media and hope that our members will use these platforms to keep up to date with what's happening at Pharmacists Manitoba.

FOLLOW US ON SOCIAL MEDIA

Pharmacists Manitoba

@PharmacistsMB

17 |PHARMACISTS MANITOBA 2018 Twitter Facebook

Analytics Analytics 2018 *2018 August - Dec, 2018 67,014 Impressions 9,739 Impressions

284 Likes 133 Likes

168 Retweets 83 Shares

1,321 Total Engagements 943 Total Engagements

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BOARD MEMBERS BARRET PROCYSHYN, President PAWANDEEP SIDHU, Vice-President & Good Governance Chair

SHARON SMITH, Past President KYLE SKAYMAN, Treasurer

ABBY LAU, Secretary & Government Relations Co-Chair JASON FALK, Government Relations Co-Chair

DOUG THIDRICKSON, Membership Services Chair & CPhA Board Representitive DENNIS WONG, Public Relations Chair

SHERIL CYRIAC, Professional Relations Chair

STAFF DR. BRENNA SHEARER, Chief Executive Officer JILL ELL, Chief Operating Officer

LAUREN DARROCH, Communications Coordinator DANIELLE LINKLATER, Administrative Assistant

MARNIE HILLAND, Director of Conferences and Events

LIAISONS SUSAN LESSARD-FRIESEN, College of Pharmacists of Manitoba JENNIFER GIBSON, Canadian Society of Hospital Pharmacists, Manitoba Branch

SHARON SMITH, Canadian Pharmacists Benefits Association JENIFER SHARSHONOV, College of Pharmacy University of Manitoba Student SHEILA NG, College of Pharmacy, University of Manitoba

19 |PHARMACISTS MANITOBA 2018 PHARMACISTS MANITOBA 201 - 90 GARRY ST. WINNIPEG MANITOBA, R3C 4H1 WWW.PHARMACISTSMB.CA|[email protected]