MORNING SESSION 09:00-09:30 Registration & Sign-in to the Morning Opening Ceremony

09:30-10:15 Venue: Ballroom 2&3 MC: Ms. Vicky Chan Welcome Address: Dr. Fanny Vong President Macao Institute for Tourism Studies Academic Keynote: Dr. Jingjing Yang Associate Editor () Tourism Management Assistant Professor, Macao Institute for Tourism Studies (IFTM) 10:30-11:30 Simultaneous Panel Presentation Session (Morning 1) Venue A: (Ballroom 1A) Faculty Moderator: Prof. John Ap Expert Panel Members: Ms. Antonieta Lourenco Lei, Director - Training & Development, Wynn Ms. Mary Mendoza, Managing Director, The Platinum Ltd. Ms. Aurora Leong, Senior Learning & Talent Development Manager, MGM Macao Mr. Rutger Verschuren, Vice President - Macau Operations, Artyzen Hospitality Group Presenter: Paper Title: REN JIANCHAO UNDERSTANDING THE RELATIONSHIP BETWEEN SUCCESSFUL AGING AND SERIOUS LEISURE OF THE SENIOR SOJOURNERS CHAU PUI IENG, THE PERCEPTION OF GENERATIONS TOWARD DESTINATION AND TRAVEL MODE PAULINE CHOICES YANG LIUQING, DORIS THE DIFFERENCE BETWEEN LOCAL PARENTS AND TOURIST PARENTS TOWARDS THE SCIENCE MUSEUM IN MOTIVATIONS, PARENT-CHILD INTERACTIONS, EMOTIONS, AND POST-VISIT PERCEPTIONS

Venue B: (Salon 1) Faculty Moderator: Dr. Thea Vinnicombe Expert Panel Members: Mr. Alan, Kuk Leung Yue, Executive Assistant Manager, Grand Emperor Hotel Mr. Gonçalo Monteiro, Vice President of Hotel Operations, Londoner, Ltd Ms. Jessica Lei, Assistant Project Manager, MM Marketing Communications Consulting Ltd Mr. Francis Tan, Vice President of Learning & Talent Management, MGM Macao Presenter: Paper Title: LOU HOI LAM, JACKY HOW MACAO FINE DINING RESTAURANTS DEAL WITH ONLINE COMPLAINTS HO KA KEI, MABELLA AN EXAMINATION OF SERVICE QUALITY AND CUSTOMER SATISFACTION OF RESTAURANTS IN MACAU TONG KA KIT, TOMMY AUTHENTICITY IN RESTAURANTS: THE PERSPECTIVES OF MACAU'S LOCAL (NON- THEMED, NON-ETHNIC) RESTAURANT OPERATORS

Venue C: (Salon 2) Faculty Moderator: Prof. Wilco Chan Expert Panel Members: Mr. Jovi Ng, Executive Director of Rooms, MGM Macao Dr. Barry Ip, Executive Director, L&A, Wynn Ms. Celia Cheong, Vice Director General, Macao Heritage Ambassadors Association Mr. Barry Lam, Senior Food & Beverage Operational Support Manager, MGM Macao Presenter: Paper Title: YIP SHAN SHAN, WHAT IS THE ROLE OF THE VOLUNTEERS IN TAI HANG FIRE DRAGON DANCE? WINNIE MAK CHI CHENG, BOBO EXPLORING THE MOTIVATIONS BEHIND WHY PEOPLE ATTEND LIVE MUSIC CONCERTS NICOL ZI HUA HOI HOW DO BICULTURAL OR MULTICULTURAL PEOPLE MAINTAIN THEIR DIFFERENT KUOK, NICOLE CULTURES BY USING FESTIVALS?

Venue D: (Salon 3) Faculty Moderator: Dr. Jose But Expert Panel Members: Ms. Carla Figueiredo, Architect of Cultural Heritage Department, Cultural Affairs Bureau Ms. Nancy Ung, Director - Employment (HR), Wynn Macau Mr. Orson, Wong Chi Wai, Council Chairman, Macau Cultural Heritage Association Ms. Amanda Wan, Executive, Macao Government Tourism Office Presenter: Paper Title: HUANG YUYIN, ECHO THE CONSERVATION OF CLASSIFIED IMMOVABLE PROPERTIES IN MACAO: THE CASE STUDY OF RESTAURANTE LOK KOK FU FANXUAN, FISHER IDENTIFYING BELIEFS UNDERLYING YOUNG VISITORS’ INTERACTION WITH MULTIMEDIA INFORMATION PANELS IN MACAO MUSEUM: AN APPLICATION OF THE THEORY OF PLANNED BEHAVIOUR LI XIYU, PAUL EFFECTIVENESS OF VOLUNTEER TOURISM AS A HERITAGE PROTECTION MODE FOR NON-WORLD HERITAGE FUJIAN TULOU

11:35-11:55 Venue: Ballroom Foyer Coffee Break 12:00-13:00 Simultaneous Panel Presentation Session (Morning 2) Venue A: (Ballroom 1A) Faculty Moderator: Dr. Sharif Shams Imon Expert Panel Members: Ms. Carla Figueiredo, Architect of Cultural Heritage Department, Cultural Affairs Bureau Mr. Francis Tan, Vice President of Learning & Talent Management, MGM Macao Dr. Barry Ip, Executive Director, L&A, Wynn Mr. Rutger Verschuren, Vice President - Macau Operations, Artyzen Hospitality Group Presenter: Paper Title: CHEN LU, VICKY WHAT DID THE LECTURERS EXPERIENCE WHILE TEACHING ONLINE IN THE MIDST OF COVID-19? LEONG KA WENG, FRESH GRADUATES’ PERCEPTIONS TOWARDS CAREER DEVELOPMENT KRYSTAL IN TOURISM AND HOSPITALITY INDUSTRY UNDER THE COVID-19 BACKGROUND WONG FUNG KI, ERIN IMPACT OF VIEWER ENGAGEMENT ON DESTINATION VISIT INTENTION – A COMPARISON BETWEEN KOL AND DMO

Venue B: (Salon 1) Faculty Moderator: Dr. Thea Vinnicombe Expert Panel Members: Ms. Nancy Ung, Director - Employment (HR), Wynn Macau Ms. Celia Cheong, Vice Director General, Macao Heritage Ambassadors Association Mr. Orson, Wong Chi Wai, Council Chairman, Macau Cultural Heritage Association Mr. Barry Lam, Senior Food & Beverage Operational Support Manager, MGM Macao Presenter: Paper Title: XIAO HUI, CISSY MOTIVATIONS OF VOLUNTEER TEACHERS IN WESTERN CHINA YAO YU, EMILIA PANDEMIC INFLUENCES ON TRAVEL BEHAVIOR AND PREFERENCES: THE CASE OF COVID-19 IMPACTS ON CHINESE TOURISTS MAN CHENG FONG, HOW KOREAN POP CULTURE MOTIVE TRAVEL BEHAVIOUR OF FANS: CHLOE LENS FROM SELF- EXPANSION THEORY

Venue C: (Salon 2) Faculty Moderator: Prof. Wilco Chan Expert Panel Members: Mr. Alan, Kuk Leung Yue, Executive Assistant Manager, Grand Emperor Hotel Mr. Gonçalo Monteiro, Vice President of Hotel Operations, Londoner, Sands China Ltd Ms. Mary Mendoza, Managing Director, The Platinum Ltd. Ms. Aurora Leong, Senior Learning & Talent Development Manager, MGM Macao Presenter: Paper Title: LIU ZIQI, LAURINDA THE IMPACT OF SOCIAL MEDIA CONTENTS ON TOURIST BEHAVIORS DURING THE TRIP – A COMPARISON OF USER GENERATED CONTENT AND BRANDED CONTENT AU YEUNG CHEUK EXPLORING TRAVELLERS’ MOTIVES OF WRITING ONLINE REVIEWS HENG, PERRY WANG MEIYI, WENDY DEVELOPMENT OF SMART TECHNOLOGY APPLICATIONS IN MACAO’S FIVE-STAR LUXURY AND FIVE-STAR

Venue D: (Salon 3) Faculty Moderator: Dr. Jose But Expert Panel Members: Ms. Jessica Lei, Assistant Project Manager, MM Marketing Communications Consulting Ltd Mr. Jovi Ng, Executive Director of Rooms, MGM Macao Mr. José Pereira Coutinho, Deputy, Macau Civil Servant's Association Presenter: Paper Title: CHIANG CHEOK IENG, EXPLORING THE GRIEF CYCLE DURING QUARANTINE STAY: THE ROLE OF HOTEL DEPHANIE BRAND TRUST WU QITAO, ALEX COVID-19-INDUCED NEGATIVE EMOTIONS AND THEIR IMPACTS ON PERSONAL VALUES AND TRAVEL BEHAVIOURS: A THREAT APPRAISAL PERSPECTIVE LAO MAN WA, JOEY EMPLOYEE PERCEPTIONS OF COMMUNITY RESILIENCE IN TOURISM DESTINATIONS

~ Lunch Break ~ AFTERNOON SESSION 14:00-14:30 Registration & Sign-in to the Afternoon Opening Ceremony

14:30-15:00 Venue: Ballroom 2&3 MC: Ms. Vicky Chan Industry Keynote: Dra. Maria Helena de Senna Fernandes Director Macao Government Tourism Office 15:10-16:10 Simultaneous Panel Presentation Session (Afternoon 1) Venue A: (Ballroom 1A) Faculty Moderator: Dr. Penny Wan Expert Panel Members: Ms. Mary Mendoza, Managing Director, The Platinum Ltd. Mr. Stanley, Cheang Chan Io, Senior Manager of Affiliate & Partnership, Digital Marketing & eCommerce, Sands China Limited Mr. Patrick Schaub, Vice President of Hotel Operations, MGM Macau Mr. Andrew Lai, Executive Director, Revenue Optimization and Distribution, Sands China Presenter: Paper Title: LIN SHILING RESEARCH ON THE RELATIONSHIP AMONG INTERPRETATION SYSTEM EVALUATION, TOURIST FATIGUE, TOURIST EXPERIENCE AND BEHAVIOR INTENTION OF MUSEUM TOURISM CHEN XINYI, SUNNY THE PROCESS OF PLACE ATTACHMENT AMONG MIGRANT WORKERS AT THE TOURISM ATTRACTIONS XIAO YINGYUN, NICOLE MAINLAND CHINESE TOURISTS’ PERCEPTIONS AND EXPERIENCE TOWARDS SIMULACRA ARCHITECTURES IN MACAO HOTEL RESORTS: CASE STUDY OF AND

Venue B: (Salon 1) Faculty Moderator: Dr. Jenny Guan Expert Panel Members: Mr. Alan, Kuk Leung Yue, Executive Assistant Manager, Grand Emperor Hotel Ms. Joyce Wong, Director, Training, Learning Academy, Melco Resorts & Entertainment Mr. Gonçalo Monteiro, Vice President of Hotel Operations, Londoner, Sands China Ltd Presenter: Paper Title: WU YANG, YOLANDA SEXUAL HARASSMENT IN THE MACAU HOSPITALITY INDUSTRY AND THE EXAMINATION OF LGBTQIA+ EMPLOYEES AND HETEROSEXUAL EMPLOYEES’ SEXUAL HARASSMENT REPORTING INTENTION: USING THE THEORY OF PLANNED BEHAVIOR SNEHA SHRESTHA NEGATIVE ONLINE REVIEW AND MANAGEMENT RESPONSE: THE CASE OF LUXURY HOTELS IN MACAU ZHAO LEYI, SINDY YOUNG PEOPLE’S PERCEPTION OF KEY ENTREPRENEURSHIP METHOD: AN EVALUATION OF EFFECTUATION PRINCIPLES

Venue C: (Salon 2) Faculty Moderator: Dr. Catherine Li Expert Panel Members: Ms. Ana Tique, Marketing and Business Developer, C&C Lawyers and Notaries Ms. Candy Sun, Director of Revenue Optimization & Distribution, Sands China Ms. Sally Ng, Vice Director General, Macao Heritage Ambassadors Association Ms. Connie Chio, Vice President of Venetian Hotel, The Venetian Macao Presenter: Paper Title: LAM HOI WA, SARAH THE ASSESSMENT OF TOURISM PRODUCT INNOVATION FROM LOCAL PERSPECTIVE: THE INSIGHTS FROM “MACAO READY GO WANG YINGQI, CLAIRE MEASURING FILM INDUSTRY: A STUDY ON ASSESSMENT FRAMEWORK OF FILM INDUSTRY PERFORMANCE AND IMPACT LIN AO, CASSIE THE INFLUENCE OF RED COLORED PRICE TAGS ON CONSUMER PERCEPTION AND PURCHASE INTENTION IN THE CHINESE RETAIL MARKET

16:10-16:25 Venue: Ballroom Foyer Coffee Break 16:30-17:30 Simultaneous Panel Presentation Session (Afternoon 2) Venue A: (Ballroom 1A) Faculty Moderator: Dr. Penny Wan Expert Panel Members: Ms. Sally Ng, Vice Director General, Macao Heritage Ambassadors Association Ms. Connie Chio, Vice President of Venetian Hotel, The Venetian Macao Ms. Mary Yip, Director of Spa, MGM Macau Presenter: Paper Title: TATIANA ALEXA LEISURE ACTIVITIES OF MIGRANT WORKERS IN MACAU FERRERAS OLFINDO WEI JIE THE EXPERIENCE OF“WILDNESS”IN WILDLIFE TOURISM：A THEMATIC RESEARCH

Venue B: (Salon 1) Faculty Moderator: Dr. Jenny Guan Expert Panel Members: Mr. Gonçalo Monteiro, Vice President of Hotel Operations, Londoner, Sands China Ltd Ms. Frederica Fok, Vice President of Customer Relationship Marketing, MGM Macau Mr. Jerome Deconick, Executive Chef, MGM Macau Presenter: Paper Title: GUO YUE, UNA THE RELATIONSHIPS BETWEEN PERCEIVED CSR AND DOMESTIC TOURISTS’ PURCHASE INTENTION DURING COVID-19 LU JIAYI, MELANIE MAINLAND TOURISTS’ FOOD EXPERIENCE IN MACAO: IMPLICATION FOR MACAO GOVERNMENT AND RESTAURANTS TO PROMOTE FOOD TOURISM SUN YIJIA, SUNNY THE INFLUENCE OF WOW ON CUSTOMERS’ PURCHASING DECISION PROCESS: THE CASE OF XIAOHONGSHU

Venue C: (Salon 2) Faculty Moderator: Dr. Catherine Li Expert Panel Members: Ms. Joyce Wong, Director, Training, Learning Academy, Melco Resorts & Entertainment Mr. Stanley, Cheang Chan Io, Senior Manager of Affiliate & Partnership, Digital Marketing & eCommerce, Sands China Limited Ms. Dorothy Loi, Assistant Director, Events Planning, Suncity Group Ms. Ana Tique, Marketing and Business Developer, C&C Lawyers and Notaries Presenter: Paper Title: AU YEUNG NUNG STAYCATION EXPERIENCE AND HOTEL SELECTION CRITERIA DURING CHING, NICOLE COVID-19 PANDEMIC: A CASE STUDY OF MACAO CHAN WAI SAN, MACAO RESIDENTS’ EXPERIENCES WITH LOCAL MUSEUMS QUEENA LI XIAOQIAN, EDEN DEMAND FOR LOW-BUDGET HOTELS BY DIFFERENT TYPES OF TRAVELLERS: A CASE STUDY OF 2- AND 3-STAR HOTELS IN MACAU BY WORD OF MOUTH ON SOCIAL MEDIA

Venue D: (Salon 3) Faculty Moderator: Dr. June Yang Expert Panel Members: Mr. Alan, Kuk Leung Yue, Executive Assistant Manager, Grand Emperor Hotel Ms. Candy Sun, Director of Revenue Optimization & Distribution, Sands China Mr. Patrick Schaub, Vice President of Hotel Operations, MGM Macau Mr. Kevin Lei, Assistant Vice President of Strategic Analysis, MGM Macau Presenter: Paper Title: WANG XIAOYA, CAROL AN EXPLORATORY STUDY ON THE STATUS OF SMART TECHNOLOGIES USED IN MACAU FIVE-STAR HOTELS QI XIAOTONG, QI HOTEL CUSTOMER PERCEPTION OF AI-BASED VOICE ASSISTANT: A COMPARISON OF MACAO AND MAINLAND CHINESE RESIDENTS HUANG ZHENGRAN, WORKPLACE SEXUAL HARASSMENT IN THE HOSPITALITY INDUSTRY IN HAZEL MAINLAND CHINA AND MACAO SAR: AN EXAMINATION OF EMPLOYEES’ INTENTION OF REPORTING USING THE THEORY OF PLANNED BEHAVIOR

17:30-18:00 Venue: Ballroom 2&3 MC: Ms. Vicky Chan Best Paper Certificate Awards Presentation Token of appreciation for 2021 Co-sponsor TEd Summit 2021 Official Group Photo

~ Thank you for your participation ~