The RATIONAL USA Customer Experience

The all-inclusive service. 2 | RATIONAL CustomerCarePlus

1,400 people are behind you every step of the way at RATIONAL. We are always looking for new ways to inspire you. 1,400 people are behind you every step of the way at RATIONAL. We are always looking for new ways to inspire you. 4 | RATIONAL CustomerCarePlus Seeing is believing – Come with us!

The RATIONAL CookingLive culinary events give you the opportunity to see our technology in action. You will be able to taste the quality of the being cooked, test the ease of use, experience the versatility, and much more. Last year, more than 3,500 attendees cooked with us at over 200 sites across the US and learned, first-hand, about the benefits of our technology.

Experience the high-performance SelfCookingCenter® 5 Senses for yourself and visit one of our free RATIONAL CookingLive events at a location near you. We host over 950 events in the US every year. Register today at www.rationalusa.com and click on the Experience RATIONAL section. We look forward to seeing you at our next event!

Our CustomerCare Team Your inside sales point of contact when it comes to purchasing, shipping, setting up installation and trainings, and more. You can reach us toll free at 888-320-7274.

Advice and Design We will visit your , observe your operation, and work closely with you to develop a solution that is tailored to your needs. For more information, please call us at 888-320-7274.

Test to buy Experience the SelfCookingCenter® 5 Senses in your kitchen before purchasing. Give it a try before you buy!

“Once my customers come to a RATIONAL CookingLive event, they are immediately sold. They see the value in the piece of equipment because it provides many solutions due to the SelfCookingCenter’s® multifunctionality. In addition, RATIONAL has an impressive service network that responds immediately, which is a key factor for our customers.”

Fred Lillian, General Manager / Director of Operations Design and Sales, LLC, Bellevue, WA Our goal is to provide maximum customer benefit. 6 | RATIONAL CustomerCarePlus We are there for you – From purchasing, to installation, to using your unit effectively

North America Distribution Center Commissioning Program With 60,000 square feet and 14 functional loading Should you choose to assume the responsibility of docks, RATIONAL USA’s North America Distribution the installation, we offer a no-charge Commissioning Center maintains a constant flow of inventory, which Program to ensure that your RATIONAL unit is installed includes units, accessories, spare parts, and more. properly. The distribution center is located in Elgin, IL and works closely with its 3rd party shipping carriers to ensure RATIONAL SERVICE-PARTNERS a timely and positive experience. Our professional and responsive network of RATIONAL SERVICE- Total Freight Solution Program – PARTNERS provides swift and efficient Superior service from door to door help locally. Each factory-certified One way we deliver superior service is by offering our technician is trained annually on our customers a Total Freight Solution Program for all units equipment in order to better support you. We have a ordered. This means that all orders with units will guaranteed spare parts supply and emergency coverage receive free freight during their 1st leg of delivery. after normal business hours and weekends. You can contact your RATIONAL SERVICE-PARTNER or call our RATIONAL Certified Installation 24/7 hotline at 866-891-3528. You can also find out RATIONAL has an extensive network of RATIONAL who your RATIONAL SERVICE-PARTNER is by visiting SERVICE-PARTNERS that are trained on how to properly our website at www.rationalusa.com and clicking on install your piece of equipment. RATIONAL offers the Service section. two Certified Installation options to choose from, an installation with a Pre-Inspection Site Survey or one without. Pre-Installation Site Survey ensures that the site has the proper space and connections for gas, electric, drain, and water. We are there for you – From purchasing, to installation, to using your unit effectively

Planned Maintenance Packages Academy RATIONAL In addition, RATIONAL SERVICE-PARTNERS offer Planned (Advanced Team Training) Maintenance Packages in order to help maximize your We also offer advanced training for return on investment from the very start. you and your team members if you are looking to get more out of your Assistance (Initial End User Team Training) RATIONAL equipment. In Academy After your RATIONAL has been successfully installed, RATIONAL one-day advanced training seminars, we provide free Chef Assistance. RATIONAL Certified you and your team can learn how to get the best use Chefs will come to your kitchen and help you and out of your RATIONAL unit under the instruction of your team become familiar with your new equipment. professional RATIONAL chefs. You can register for an The RATIONAL Certified Chefs are industry professionals Academy RATIONAL event by visiting our website at who support you with your team’s trainings and much www.rationalusa.com and clicking on the Experience more. RATIONAL section.

“After purchasing RATIONAL units, two staff members and myself participated in an Academy RATIONAL event, where we were personally trained on the equipment. This alone sold it for me.”

Lyman Graham, Director of Food Services Roswell Independent School District, Roswell, NM 8 | RATIONAL CustomerCarePlus Going above and beyond – Because you matter

ChefLine® If you have application or recipe questions, we provide support 365 days a year. You can reach the ChefLine® at 866-306-2433. Fast and easy support – from one professional to another.

2 Year Warranty on Units and 5 Year Warranty on Steam Generator We stand behind our technology and as a result we offer a 2 year warranty on our units and a 5 year warranty on our steam generator. Superior technology that provides endless benefits.

Chefs’ Company RATIONAL is not simply the company of chefs, but it is a company for chefs, with over 250 RATIONAL chefs employed worldwide. The SelfCookingCenter® 5 Senses is the result of over 40 years of experience. It has been developed by chefs for chefs.

ENERGY STAR Certified* RATIONAL SelfCookingCenter® 5 Senses units and CombiMaster® Plus 61 and 62 models are ENERGY STAR certified, which will help provide sustainability in commercial foodservice operations.*

Social Media Connect with us! Visit our website at www.rationalusa.com.

* Except for the SelfCookingCenter® 5 Senses 202 electric. Put us to the test! 10 | RATIONAL CustomerCarePlus ClubRATIONAL – Welcome to the club

As a member, you will have access to exclusive benefits and services that are one-of-a-kind within the industry. Register now at www.club-rational.com. Membership is free!

Recipe inspirations for your kitchen MySCC picture tool Discover, share, and review an Create your own world of images on the array of recipe suggestions! SelfCookingCenter® 5 Senses!

Cooking tips Visit the RATIONAL video library and make Benefit from over 40 years of the most of it! RATIONAL cooking experience. Experience how easy it is to operate and how unbelievably simple it is to prepare all kinds of products.

Register for Academy RATIONAL Always be the first to get the Become a master of your latest news! RATIONAL and attend an Get cooking tips, inspiration, advanced team training. information on promotions, and much more in the monthly newsletter.

Expand your personal network Updates for your RATIONAL Exchange experiences and Benefit from the most recent communicate with colleagues developments of RATIONAL within the industry and research and download the foodservice professionals latest software for your cooking from around the world! system.

RATIONAL ServiceCall Manual library for all models Fast and simple – ServiceCall will Operating, installation, and cooking application quickly reach one of your RATIONAL manuals always accessible at the click of a mouse. SERVICE-PARTNERS. Join ClubRATIONAL – The Chefs’ Club. RATIONAL – The ideal partner

“I was so impressed by the SelfCookingCenter’s® performance in my ’ and could not imagine designing my ideal kitchen without one!”

Barbara Lynch, Founder & CEO Barbara Lynch Gruppo, Boston, MA

“With RATIONAL, we save on up to three hours of labor costs per day when it comes to preparing food and up to three hours of labor on cleaning per day, while delivering superior food quality.”

Didier Lailheugue, Executive Chef InterContinental Buckhead Atlanta, Atlanta, GA

“For us, 20,000 a day is no longer a challenge. Thanks to RATIONAL, our quality is comparable to that of a five-star hotel.” Edward De La Garza, Executive Chef George R. Brown Convention Center, Houston, TX

“…because details make the difference.”

RATIONAL USA 1701 Golf Road Suite C-120, Commercium phone 888-320-7274 · fax 847-755-9583

Rolling Meadows, IL 60008 e-mail [email protected] · www.rationalusa.com · 12/15 USA · MDS/Ad 80.23.285 · V-01