Your first time at Club Med

INTRODUCTION GUIDE WELCOME TO CLUB MED, WELCOME TO HAPPINESS FROM THE MOMENT YOU TAKE OFF TO THE MOMENT YOU RETURN, EVERYTHING WE DO REVOLVES AROUND YOUR HAPPINESS. LET US TAKE YOU ON A JOURNEY, A VERY HAPPY JOURNEY, TO PREPARE YOU FOR YOUR UPCOMING VACATION SO YOU MAKE THE MOST OF EVERY MOMENT SPENT AT CLUB MED.

PIONEERING NEW DESTINATIONS 65 SPORTS SCHOOLS YEARS ALL-INCLUSIVE VALUE Summary

GETTING TO ON YOUR TIME YOUR RESORT ARRIVAL SPORTS TO RELAX PAGE 10 PAGE 6 PAGE 8 PAGE 12

FINE DINING & LET US GREAT MEMBERS REFRESHMENTS ENTERTAIN YOU CULTURAL TREASURES PROGRAM PAGE 18 PAGE 14 PAGE 16 PAGE 20 GETTING TO YOUR RESORT

It couldn’t be easier. If you are driving to Club Med there are parking places available at the majority of our resorts.

Transfers from airports are free when you book our full package (fl ights and resort). When you arrive, you’ll enjoy a relaxing check-in after 3:00 p.m. Your Club Med team will be on hand to welcome you upon your arrival.

For travelers that have booked their own air travel, transfers are available at an extra charge.

Contact Club Med or your travel agent for more information or to pre-book a transfer.

6 Did you know?

G.O® (Gracious Organizer) – this is the resort team. They embody all our values: multiculturalism, responsibility, and kindness. They will keep you entertained with exciting programs, activities and events.

G.M® (Great Members) – this is how Club Med refers to you, our guests. Village – what we call our resorts because ON YOUR ARRIVAL they’re private, safe, and intimate – and because of our strong sense of community and sharing. From the moment you arrive, We welcome people from all over the world, Your Wristband – indicates to everyone that so our G.O.s speak many different languages. you’re a guest of the resort and have full access Chief of Village – the resort manager who we’ll take care of everything. You’ll be able to tell which ones by the flags to all of the all-inclusive amenities and services. oversees the on-site team and day-to-day on their name badges. affairs, as well as the animated Club Med spirit. A special welcome awaits Club Med Pass – functions both as a room key and an internal credit card for any supplemental ® ® Arrival at reception Crazy Signs – choreographed dance numbers Our G.O.s will be waiting to greet you and your purchases outside the all-inclusive package, that are fun and easy to learn. It’s a unique family when you arrive at the resort. You’ll be Once you’ve arrived at the resort, you’ll be given such as boutique gifts, spa treatments, part of Club Med’s festive, friendly spirit, given a tour and told everything you need to a few things to make sure you get the most out diving or excursions. but it is completely optional to participate. know about your vacation, so you can find your of your stay. way around and start enjoying the fun. Code – Almost every night, we invite G.M.s to mirror the special dress codes that During your stay, the Chief of Village will also be G.O.s wear to our evening entertainment on the lookout to meet you and give you a warm and parties. Again, it’s completely optional. personal welcome.

8 TIME FOR SPORT Boasting a portfolio of more than 60 sports across our worldwide resorts, Club Med offers multi-level training and -tier equipment for all skill levels.

All of our G.O.s® are expert sports instructors and capable of training people of all ages and levels. They’ll teach you what you need to know and offer helpful advice on how to get the most out of your experience.

Play it your way No matter your sport, whether you’re a beginner or advanced, you’ll discover that anything is possible. For most sports, we include lessons, specialized facilities and top-tier equipment.

Some sports, such as billiards or table tennis, have open access, which means equipment is readily available and there’s no formal instructor – but you may certainly ask our team for helpful tips.

Customized courses for sport lovers* You can arrange for some extra coaching tailored to your unique needs; these are typically 3 to 5-day courses and may be private or part of a small group.

*Available at extra cost

Tennis tournaments, sailing regattas, demonstrations and shows, there’s at least one sporting event every week in every resort for you to take part in.

10

TIME TO RELAX

Relaxation and wellness are a big part of every Club Med vacation. Spa experience Unwind after a day full of sports and activities as you recharge and revitalize yourself in our world-class spas.* We’ve partnered with prestigious spa brands to ensure your pampering experience is second to none. Full-service spa treatments are delivered by expert therapists that are adept at making cares and worries melt away.

Relaxation activities In our swimming pools and fitness centers, you may enjoy such well-being activities as yoga, pilates, Thai Chi Chuan, and an array of cardio classes. These help you increase your flexibility Cherating Beach, Malaysia and eliminate stress while trimming and toning your physique.

Or you may simply choose to relax on the beach under a shady palm or on a poolside lounge.

There’s so much for you and your family to do, everyone’s sure to find their own way to unwind.

*Available at extra cost

If you are staying in a resort with a Spa*, we advise you to book treatments in advance by calling 1-800-CLUBMED (1-800-258-2633), at www.clubmed.us, through your travel agent, or upon arrival at the resort. Punta Cana, Dominican Republic Sandpiper Bay, Florida Ixtapa Pacific, Mexico

12 Drinks and snacks are available all day long. FINE DINING AND REFRESHMENTS ALL DAY For nourishment for the day ahead, or relaxation after a long, busy day – mealtimes are the perfect time to share special moments together – and it’s all included.

Breakfast beverages and clear away empty plates. You may also book a meal at a specialty restaurant, Breakfast offers a large choice of sweet and savory enjoying full table service as you sample dishes served every morning in the restaurant til tantalizing chef-prepared menus in an intimate, about 10:00 a.m., and in the bar til about 11:00 a.m. exclusive setting.

Lunch and dinner Bar and snacks Discover new menus daily in the main restaurant Enjoy refreshing drinks and tasty snacks all day with multiple stations manned by skilled chefs long, or classic cocktails before dinner. Alcohol serving up an exciting buffet of local specialties and soft drinks are available all day. and time-tested favorites. Aperitifs There are typically a few dining rooms to choose from, and each has its own ambiance. Once Toast to another day full of happiness with an seated at a table, servers will attend to your aperitif before lunch and dinner.

Specialty Restaurants are included in your all-inclusive package, but seating is limited. Just book in advance at the reception desk to reserve your place.

14 Lounge evenings If you prefer, spend a cozier, more intimate evening with a quiet drink listening to music. You have all the time in LET US ENTERTAIN YOU the world to relax and socialize at the bar.

There’s great entertainment A Club Med custom Enjoy the show for every personality and mood. Be part of a true Club Med tradition - the Crazy Come and see your G.O.s® perform in the live Signs® dance. Unique to Club Med, this custom shows they put on each evening. All the shows Choose between calm, intimate can be enjoyed by all. Join in or just , the are produced by professional choreographers, evenings with a lounge ambiance choice is yours. If you don’t know how - just ask which makes every evening unforgettable. a G.O. to teach you! and more social events, such Nights filled with dancing as live shows and dancing. Entertaining evenings After the show, head to the bar where you can Designed to surprise and excite, every evening dance and drink into the early morning hours. is different. Entertainment often themed, with corresponding decorations and a to match.

If you’d like to join in with the G.O.s® on some of these nights, you are warmly welcomed to do so. Typical themes include “elegant”, “white”, “coffee-colors” (beige to black), “bright/neon,” and “45- and ” (Club Med’s lucky number; may be purchased on-site).

16 Club Med excursions are an invitation to explore local treasures and enjoy unique experiences outside the resort.

Embark on a journey of discovery with the peace-of-mind that you’re in the safe hands of our professional and knowledgeable guides.

Amazing experiences The resort’s Excursion Desk offers a wide choice of guided, tailor-made excursions*. CULTURAL TREASURES TO DISCOVER You can immerse yourself in culture, reconnect with nature.

All excursions are designed to please everyone (in terms of duration and activities), but we’ll help you find the one that you perfectly. Explore historical sites, get off the beaten track, see sights by horseback, go on safari, explore your destination...

*Available at extra cost

18 GREAT MEMBERS PROGRAM: HAPPY TOGETHER Once you set foot in a Club Med Resort, you receive the warmest of welcomes. You are officially a Great Member, which means that you and members of your household who are traveling with you will enjoy many benefits. Our Great Members Loyalty Program consists of three levels: Turquoise, Silver, and Gold. The more times you stay at Club Med, the more you will be rewarded. To find out more, please log in to the members space at www.clubmed.us with your Great Members identification number or your email address.

20 We hope you enjoy your first Club Med vacation If there is any other information you require before your departure, please do not hesitate to:

Visit Call Contact your www.clubmed.us 1-800-CLUBMED Club Med travel agent (1-800-258-2633)