CORPORATE PROFILE

Supplying innovative, market-leading solutions to the banking, insurance, telecommunications, retail, and manufacturing industries based on our knowledge of the global payments, information, and case management fields. ABOUT US

At Sybrin, we take pride in our ability to supply innovative, market-leading solutions. Everything we deliver is based on our specialist, first- hand knowledge of the global payments, information, and case management fields. Sybrin offers a wide range of end-to-end solutions built on our business digitisation platform. We focus exclusively on system architecting, developing, implementing, and supporting these business solutions, providing optimum delivery to our customers. Sybrin is owned by EOH, one of the largest ICT service providers in Africa and a leader in technology and business services. We offer our solutions to a variety of industries, including banking, central banking, insurance, telecommunications, retail, manufacturing, and public sector, with aims to continue expanding our industry offerings into the future.

REPUTABLE We have more than two decades worth of experience in the provision of bespoke solutions in the payment and information management industries. PROSPEROUS We have sold more than 600 systems across Africa, Europe and the Middle East.

CAPABLE Sybrin has over 150 employees, and we are steadily growing our team with staff who are dedicated, resourceful, and GROWTH passionate about their work. Our solutions are currently deployed in more than 20 countries worldwide and we are actively expanding into new territories. PROGRESSION Sybrin has experienced a consistent growth rate of over 30% year-on-year. We are expanding rapidly to best serve our RECOGNISED growing customer base in and 250+ Customers worldwide. around Africa.

AFFILIATION As an EOH company, we benefit from being part of one of the largest, JSE listed, information technology providers RELIABLE in with 4 Clearing houses across Africa over 12 500 staff. trust Sybrin.

EXPERIENCED Installed Solutions Breakdown 50% Cheque and EFT 40% Document Management PIONEERS Imaging & Workflow 1st Truncation solution in Africa 5% ACH Systems 3rd in the world. 5% Others

VISION MISSION To be the information management To continually evolve our cutting-edge solutions in order to simplify operational efficiency and and payments solution provider of give our customers the control, insight, and agility they need to gain a competitive advantage choice in Africa. in a global economy. We will achieve this by providing solutions of superior quality, reliability and functionality through listening to our customers. OUR VALUE PROPOSITION

What distinguishes Sybrin from our competitors is our leading-edge technology, coupled with our culture of customer service. Our solutions are ideally aligned to your core business in payments and information processing - let us show you why.

INDUSTRY LEADER TRIED AND TESTED Four Central Clearing Houses in Africa - based in , A substantial amount of testing goes into all of Sybrin’s , South Africa, and - use Sybrin. Additionally, solutions, leading to superior product stability. Our Sybrin has successfully developed and implemented a pan- implementation is rapid, without the need for continual African payments processing solution for two very large patches after go-live. We develop, customise, and support our international banks. own software solutions, negating any reliance on third party software development partners.

EASE OF COMMUNICATION As a sole supplier, Sybrin is your single point of contact for all phases of the project. We own our own intellectual SEAMLESS INTEGRATION property, thus allowing us to develop true Sybrin has been successfully integrated end-to-end solutions. into many widely used industry standard front office, back office, ACH, and host banking solutions. UX UI INTUITIVE USER EXPERIENCE Sybrin’s user interface is designed to promote ease of use through the application of modern design principles LEADING EDGE incorporating flat colours and large DEVELOPMENT METHODS buttons. Sybrin uses the latest development technologies, including C# and ASP.net, and is available as a web-based FULLY SCALABLE SOLUTIONS Smart Client. Our solutions are modular and scalable, supporting thousands of users, terabytes of storage, and millions of transactions per day while providing sub-second CUSTOM BUILT SOLUTIONS response times. Sybrin’s solutions are bespoke in that every implementation is customised to fit the unique requirements of the client. OMNI-CHANNEL PLATFORM Sybrin’s open software architecture is database, platform, and hardware independent. We build solutions that GLOBAL STANDARD CONFORMATION are flexible enough to run in current and Our solutions are Check 21, ANSI, and future environments. ISO standard compliant. We conform to ISO8583, ISO20022, ISO/IEC25010, and ANSI x9.37 / x9.100. SKILLED SUPPORT RESOURCES Our solutions benefit from extensive on-site support, available 24/7. Our support staff are proficient in problem solving and experienced in product maintenance and updates. OUR SOLUTIONS

Sybrin offers an unmatched range of specialised products to our customers across a variety of industry types, which were developed using industry standards.

Sybrin Enterprise Suite (SES) Developed using technologies such as DotNet Core 2.0, Angular 4/5, NodeJS, NuGet, Redis, Dapper, and MSSQL; Sybrin Enterprise Suite is the core platform upon which all our solutions are built - it is a comprehensive holistic framework that enables business demands to be addressed in an agile manner. It is also a modern web-based, cloud-ready, highly customisable, and dynamic software suite, with the objective to reduce costs, improve efficiency, nurture innovation, and ultimately help you engage with your customers. Being an omni- channel solution, this platform is designed to be hardware/device agnostic as well as operating system and browser independent.

Studio Design. Build. Configure.

Portal Market Place View. Use. Interact. Enhance. Update. Extend

Accelerators

Payments

Cheque EFT RTGS Swift

Payment Hub Remote Payment Capture Mobile Wallet NPS

Instant Card Issuance Card Management

Case Management

Client On-Boarding Remote Account Opening Enterprise Content Management Input Handling

Know Your Customer (KYC) Cheque Book Ordering Contract Management Custom Process

Auto Document Generation Digital Signatures

Central Banks Customer Communication Manager (CCM) Channels

ACH Statement Manager SMS Manager Corporate-to-Bank (C2B)

Real-Time Payment Switch Campaign Management Front-End Solutions OUR APPROACH

UX UI ANALYSIS AND DESIGN We provide you with all the information required to meet your needs whilst also advising you of trends and solutions garnered from best practice BUSINESS DIGITISATION FRAMEWORK methodologies coupled with many Sybrin’s solutions are designed to be real-life experiences. simplified, responsive, and effective, it accommodates the digitisation of files, records, and all other documentation to PRE-BUILT ACCELERATORS enable the transition to the ‘electronic Our accelerators are pre-built around mode’ of functioning. the solid, proven architecture of our digital platform, which supports our wide range of product modules and provides INTEGRATION WITH LINE OF a secure, transparent foundation for our BUSINESS SYSTEMS unique offering. Our solutions are flexible and can be delivered within tight timelines whilst still adhering to our customers’ requirements. EDUCATION AND TRAINING In addition, our solutions are often Upon installation of a new software integrated with line-of-business systems. solution in your organisation, our Academy team tailors a programme that UNRIVALLED SUPPORT uniquely fits your staff’s experience level, Our product support services provide the and your environment. resources, expertise, and skills for smooth running and preventative maintenance. Our extensive network of helpdesks and dedicated support centres operate 24/7/365 to give you high quality support.

TECHNOLOGY PARTNERS

Sybrin collaborates with the best in the business to ensure that we provide you with the end-to-end solutions you need. ACCOMPLISHMENTS

1991 Sybrin Founded in Harare,

1997 Proprietary Document Management Solutions developed

2003 First cheque truncation solution in Africa () implemented by Sybrin, 3rd in the world! 2004 Headquarters opened in South Africa

2005 Nationwide domestic, interbank clearing Kenya Rollout (including 16 commercial banks) 2006 First African support office opened in Kenya

2010 Nationwide domestic, interbank clearing Zambia Rollout (including 10 commercial banks) 2013 Sybrin wholly acquired by EOH

2014 Eight major Tanzanian banks implemented Sybrin’s Cheque Solutions

2016 Acquired the EMID Financial Services Platform and incorporated C4 Core banking capabilities 2017 New partnerships with Tieto, AIS, LawTrust, and Estel

2016 7 of 11 Commercial banks in chose Sybrin for domestic payments

2017 Barclays Africa Paperless Rollout completed in 8 countries

2017 Launched new business digitisation platform at the User Forum in Cape Town GLOBAL PRESENCE

UNITED KINGDOM

GIBRALTAR

KUWAIT

EGYPT

ETHIOPIA

NIGERIA

GHANA KENYA RWANDA DEMOCRATIC REPUBLIC OF CONGO

TANZANIA BURUNDI

MALAWI

ZAMBIA ZIMBABWE

BOTSWANA

SOUTH AFRICA SWAZILAND LESOTHO Clients Partners Offices www.sybrin.com [email protected]

/company/sybrin-limited

/sybrinsystems

/sybrinsystems

CONTACT DETAILS

SOUTH AFRICA MOZAMBIQUE ZAMBIA Sybrin House Av. Ahmed Sekou Touré 1st Floor, Exchange Building Building 8, Fourways Manor Maputo, Mozambique Central Park, Cairo Road Cnr Roos Street & Macbeth Ave 1905 Lusaka, Zambia 10101 Fourways, 2055 , Gauteng, Tel: +258 21 321029 Tel: +260 211 221063 South Africa Helpdesk: +27 11 367 6901 Helpdesk: +260 211 238753

Tel: +27 11 367 6900 ZIMBABWE Tel: +27 861 SYBRIN Office number 5, 2nd Floor Suite 34, Arundel Village Helpdesk: +27 11 367 6901 Viva Towers, Mount Pleasant, Fax: +27 11 367 6911 Ali Hassan Mwinyi Road, Harare, Zimbabwe Dar es Salaam, Tanzania KENYA Tel: +263 (4) 369 060/1/2 1st Floor Victoria Towers, Tel: +255 22 219 6857 Helpdesk: +27 11 367 6901 South Wing Helpdesk: +27 11 367 6901 Kilimanjaro Road Nairobi, Kenya

Tel: +254 20 272 6073/4 Helpdesk: +254 20 237 5300