FREQUENTLY ASKED QUESTIONS
Q: What is a core processing system? Q: Will I be able to access Online Banking, A: Our core processing system, also known as a core the Mobile App or Touch Tone Teller during system, is the software that manages our major banking upgrade? functions. These functions include: A: No. Account@ccess online banking, Mobile Money App • Opening and managing accounts and Touch Tone Teller will be deactivated and replaced • Originating and servicing loans with our new services. • Processing cash deposits and withdrawals • Maintaining account holder information Q: When will the new Mobile App be available • Processing transactions to download? SYSTEM UPGRADE A: Our Mobile Banking App must be certified by the Q: Why is Columbus United FCU upgrading its Apple Store and Google Play Store before release. core system? This certification process begins on September 2, WE’RE IMPROVING JUST FOR YOU. A: We are upgrading our core system to improve our 2021 and may take several business days. Watch for services, efficiency, and accommodate growth. Our new announcements of App availability on our website and core system will allow us to offer you more capabilities, in-branch marketing. offerings, and enhance your overall experience with us. COMING SEPTEMBER 1ST. Q: When will Mobile Check Deposit be available Q: Will my account and financial information stay again? secure during the core conversion process? A: As soon as our new Mobile App becomes available in A: Yes, keeping your information secure and private is a the Apple and Google Play stores for download. top priority for us. The core conversion process will not Q: Will my Bill Payment Payee information be compromise the safety of your account information in transferred to the new system? any way. A: No, you will have to enroll in It’s Me 247 Online Q: Will my funds be safe and secure? Bill Pay and enter in payee information. We strongly A: Your funds will remain safe and secure. All accounts are encourage recording your current Bill Pay information for fully insured by NCUA up to $250,000. easier enrollment.
Q: Will I have access to my funds during the Q: Will the Telephone Banking Phone Number be upgrade? the same? A: Yes, you will have Debit/ATM card access to your A: No, you will enroll and access account information with accounts, but you will have lower limits during the a new toll-free phone number: 1-833-561-2342 upgrade. You will not have access to account balances. Q: Will I be able to apply online for a consumer Your Debit/ATM Card limits will be restored after the (auto, personal) loan during the upgrade? upgrade is complete on September 2, 2021. A: No, the current online loan application system will be Q: Will my account number change? disabled. Our new online loan applications will be A: Your account number will not change. However, suffixes available beginning September 3rd. will change. Please refer to the suffix table located within Q: Will my statements have a new look?
this guide. A: Yes, statements will look different, but your information bankingwithyou.com
Q: How will Automatic Payments/Direct Deposit and the content in the statement will remain the same.
be affected by the upgrade? Streeet 23rd East 704 Q: Will I have access to my e-statement history Location East A: Good news, they won’t be impacted. after the upgrade?
Q: Will I need to re-enroll in Online Banking, A: No, your e-statement history will no longer be available 402.563.4597
Online Bill Pay and Telephone Banking? after August 31st. We strongly recommend you Avenue 39th 2472 West Location West
A: Yes. You will need to enroll in our new services. You download/print your statements for recordkeeping. may login and sign-up for It’s Me 247 and CU*Talk 68601 Ne Columbus, Q: What do I need to do to prepare for the
beginning September 3rd. Please refer to First Time upgrade? 585 Box P.O. enrollment instructions found in this guide. A: This guide is provided as a reference for changes that may impact you. Follow the “Plan Ahead Guide” to help you prepare for changes. CU*TALK – TELEPHONE BANKING
Convenience at your fingertips! You can have direct access to your credit union accounts with just one phone call. Introducing CU*Talk our telephone banking system, which makes taking care of your credit union business faster, easier and safer! You can get around-the-clock access to your accounts, making it perfect for SYSTEM UPGRADE today’s busy lifestyles. CU*TALK is available with English and Spanish language options. IMPORTANT DATES AND INFORMATION All you need to contact CU*Talk is a touch-tone phone, your account number, and your Personal Identification Number (PIN). MOBILE APP BANKING CU*TALK lets you perform numerous transactions like: Our new Mobile Banking App allows you to • Review account balances access your accounts on-the-go! • Verify the date and amount of your transactions, including In addition to accessing account balances and deposits, withdrawals, transfers and payments transactions, the It’s Me 247 Mobile App • Verify whether certain checks have cleared includes new and exciting updates: • Transfer funds between accounts • Personalize your Dashboard with “Favorite” PRESIDENT’S LETTER • Make loan payments accounts and features you frequently view • Check current rates • Send/Receive messages from credit union staff Dear Members • Change your Personal Identification Number (PIN) • Stay up-to-date on current promotions It is with great excitement that we announce the upgrading our processing system September 1st, • Obtain annual dividend and interest information • Open New Accounts, Apply for Loans which is the computer system used to maintain your accounts, including processing transactions. It • View your e-Statements is also the platform that supports the convenient electronic services you use every day. This is being • Deposit Checks via the App CU*TALK FIRST-TIME LOGIN INSTRUCTIONS: done to greatly improve your banking experience and allow us to serve you more efficiently. • Pay Bills, Add Payees from the convenience We are confident that once this transition is completed, you’ll be impressed with our new of your device 1. Call 1-833-561-2342 (Toll Free) online access, It’s Me 247, which has enhanced features (including Bill Pay) designed • Manage your Columbus United Debit 2. Enter your account number – Press # to give you more control in managing your accounts. The new Mobile App will also give Cards…Your Cards, Your Control! 3. Enter your temporary PIN: you additional features as you bank on the go. And, we are excited about our new telephone o Place a temporary “Lock” on your card Last four digits of the primary accountholder’s Social Security banking access, CU*Talk, which will continue to give you the same easy access that you’ve o Report Lost/Stolen Cards Number – Press # come to expect. o View card activity 4. You will be prompted to enter a new PIN – Press # It’s Me 247 Mobile App available for Your Board of Directors are aware of the time and effort required of credit union staff in 5. Confirm your new PIN preparing for this task. They also know that there is bound to be some inconveniences. For download by Mid-September 2021! 6. Select a Main Menu Option: instance, you may experience longer wait times in our lobbies, at our drive ups, or on the • Account inquiries – including balances and recent transactions phone. Therefore, the board and staff ask for your patience and understanding as we work to • Funds transfers minimize the impact on your normal banking routines. • Current rates or calculate estimated loan payments We are truly Banking With You as we go on this journey together. Please use this guide, that • Change your PIN includes a Plan Ahead Guide and a Schedule, to help navigate the upgrade. We are sure you • Change to a different account number will find, after you experience the enhancements, that this change is well worth the effort. • Other Columbus United FCU services – including locations Thank you in advance for your patience and effort in helping us make this important transition. and hours • Repeat this menu • End the call Cordially, • CU*Talk tutorial (press* to exit tutorial and return to the main menu) Note: CU*TALK can only be accessed by calling the Brian Christensen new toll-free number: 1-833-561-2342 COMPUTER SYSTEM UPGRADE SCHEDULE PLAN AHEAD GUIDE SUFFIX INFORMATION
How to Prepare Friday, September 3rd Branch Locations will be CLOSED for all services Wednesday, Your account number will not change with the September 1st and Thursday, September 2nd to allow us to upgrade. However, the suffixes we use to define • Review the Plan Ahead section found in this guide. • Branch locations are open for business with regular complete the upgrade. the different sub accounts will change. We have • Ensure we have up-to-date contact information. hours. We are excited about this upgrade as it will provide greater functionality included a table of the applicable suffixes for • It’s Me 247 Online Banking is available • Branches will be closed on September 1st and 2nd. for our membership and additional products and services. Once your reference. Suffixes (as underlined) appear for enrollment. o Ensure you have enough cash on hand. complete, you will enjoy new, user-friendly advances in our online after the dash that follows your account number, technology products with more self-serve options. o Complete all financial transactions (loans, withdrawals, o Log into It’s Me 247 Online Banking to enroll for instance XXXXX-XXX. deposits, new accounts, wires, stop payments, etc.). using First Time Log-In Instructions found in this guide. We are also providing phone support for the days following the upgrade Personal Accounts New Suffix o Complete any large Debit Card purchases. o Online Bill Pay available for enrollment. by temporarily partnering with our new provider’s Call Center. These calls will be answered by an experienced Michigan-based staff who will • Schedule Online Bill payments to be delivered by • CU*Talk Telephone Banking (Audio Response) is Regular Saving 000 assist you with questions you may have regarding your accounts and August 31st. available for enrollment. Club Accounts 010 – 020 online services. • Mobile Check Deposits must be submitted no later than o Call 1-833-561-2342 to enroll, using First High Yield 030 To assist you, please review the following and plan accordingly: 10:00am August 31st for review and processing. Time Log-In Instructions found in this guide. IRA’s 200 – 240 Pre-Upgrade – On/Before August 30, 2021 Mortgage Escrows 250 – 252 Saturday, September 4th Tuesday, August 31st • Verify Columbus United FCU has up-to-date contact information Checking 100 – 101 What Happens • Our West Branch Location is open with extended hours. • Get extra cash for large purchases while we are closed HSA Checking 110 o Drive Up: 8:00am to 1:00pm • Branch locations are open for business with regular hours. • Make large Debit Card purchases as limits have been lowered during Certificates • The following services will be deactivated: o Lobby: 8:30am to 12:30pm the upgrade process > 3 Mo. to 48 Mo. Term 300 – 325 • It’s Me 247 Online Banking and CU*Talk o Account@ccess • Use your Columbus United FCU Credit Card for large purchases Certificate – IRA 12 Mo. Term 400 – 425 Telephone Banking are available. o CheckFree Online Bill Pay • Complete all financial transactions – wires, withdrawals, deposits, Loans New Suffix o Mobile Money App with Mobile Deposit new accounts, loan applications, stop payments, etc. Monday, September 6th New Auto 500 – 530 o Touch Tone Teller • Mobile Check Deposits must be submitted by 10:00am CST August Used Auto 540 – 590 o Money Merge • Branch locations are CLOSED in observance of Labor Day. 31st for review/processing • It’s Me 247 Online Banking and CU*Talk Other Secured 600 – 610 How to Prepare • Ensure all Online Bill Payments have been scheduled for delivery on/ Telephone Banking are available. before August 31st to avoid cancellation > Motorcycle • Complete all branch, online and mobile financial > Boat transactions. • Download past e-Statements for future reference Tuesday, September 7th > RV • Download and save e-Statements and check images for • Download transactions from Money Merge • Branch locations are open for business with regular hours Share Secured 620 – 630 future reference. • Record current Bill Pay payees for easier enrollment in It’s Me 247 Personal/Unsecured 640 – 650 • Complete large dollar Debit Card purchases. Online Bill Pay Early/Mid-September > Fast Funds • Ensure you have cash on hand to meet your needs. • Complete all online and mobile transactions and transfers • Mobile Banking App is available for download. > Credit Builder • Our Mobile Banking App must be certified by the • Review this System Upgrade Guide for detailed information > Budget Affordable Wednesday & Thursday, September 1st & 2nd Apple Store and Google Play Store before release. This Post Upgrade – On/After September 3rd Mortgage 700 – 771 • Branch locations are CLOSED for all transactions. certification process begins on Sept 2, 2021 and may • Debit/ATM Card access available with lower limits. take several business days. • Enroll in It’s Me 247 Online Banking using First Time Log-In Home Equity Line of Credit 810 – 812 Instructions found in this guide • Credit Card access is unaffected by branch closure. • Watch for announcements of App availability on our • All online, mobile and phone services are unavailable. website and in-branch marketing. • Call 1-833-561-2342 to enroll in CU*Talk Telephone Banking using First Time Log-In Instructions found in this guide • Set up It’s Me 247 Online Bill Pay • Watch for our new Mobile App availability announcements on bankingwithyou.com • Our temporary Call Center is available for online enrollment assistance and other inquiries: 402.563.4597 • Monday - Friday 8:00am - 5:00pm thru September 16 • Saturday - Call Center unavailable on September 4th and September 11th Questions or Concerns? – we apologize for any inconvenience. Call 402.563.4597 for assistance. IT’S ME 247 ONLINE BANKING IMPORTANT INFORMATION WHAT STAYS THE SAME
Periodic Statements Account Numbers We are excited to introduce to you, It’s Me 247 Online All members will be mailed paper statements with account information Your account number will not change. Banking, our new online banking platform. as of August 31, 2021. However, suffixes will change. Please refer to It’s Me 247 allows you to bank online, when, and how you want. the suffix table located within this guide. View all your account information: from savings and checking Account@ccess Online Banking accounts to certificates and loans. View images of cancelled checks Account@ccess will be deactivated and replaced with our new online VISA Debit & Credit Cards and “nickname” your account to make things easier to track. banking platform. Services within Account@ccess that will not be Your Debit Cards, Credit Cards and Personal available after August 31,2021 include: Identification Numbers (PIN) will remain the It’s Me 247 makes it easy for you to open a savings or same as well as ATM Card cash access. certificate account whenever you want with a click of a button. • e-Statements: You will not be able to access e-Statements dated prior to July 2021. Download or print your e-Statements for future You can see loan rates and apply for a loan within It’s Me 247. Checks reference. You may continue to use your current supply of You’ll be able to monitor pending ACH deposits and choose • CheckFree Online BillPay: Payee information will not be checks. No action is required on your part. how your deposits are distributed to your savings, checking or transferred to the new online bill pay service. Document your payee loan accounts. information for easier enrollment.Payments must be scheduled for e-Statements Enrollment Your e-Statement enrollment will automatically It’s Me 247 Message Center allows you to communicate with delivery on or before August 31, 2021. Any payments not completed be transferred to our new system. our staff when you have questions. by that date will be cancelled. Paper checks already in transit will be delivered. It’s Me 247 My Virtual StrongBox is a secure online safe Direct Deposit & deposit box where you can store your sensitive documents such as • Check Images: Check images within Account@ccess will not be Automatic Withdrawals Your direct deposits and automatic withdrawals wills and loan forms. Conveniently accessible from within It’s Me transferred or available within the new online banking platform. will continue to post to your account. 247 you’ll be able to receive secure documents, like e-receipts, Images may be printed for future reference, or you may contact us for check image copies. sent by the credit union and receive an email notification when Payroll & Automatic Loan Payments it arrives. You can even share your documents with others by • Money Merge: Money Merge, your personal finance manager Payments will process with no action required IT’S ME 247 BILL PAY sending a secure link. product, will no longer be offered. Transaction history can be on your part. exported for future reference. Enroll in Bill Pay and e-Statements within It’s Me 247. A safe and secure system that offers the latest and • Transfers: Scheduled online banking transfers must be completed Loan Payment Due Dates greatest bill pay features, such as: It’s Me 247 Mobile Web Banking has a similar feature set by 1:00pm CST August 31, 2021. Loan payment due dates remain unchanged. as It’s Me 247, but with views optimized for web browsers on • Easy set up via It’s Me 247 Online • Account History: 12 months of account transaction history will be mobile devices, and slightly more advanced styling for iPhone Routing Number Banking or It’s Me 247 Mobile Web imported into our new online banking platform. Columbus United FCU’s Routing Number and Android devices. Banking • Mobile Money App & Mobile Check Deposit: The Mobile 304 982 196 remains the same. • Payment Dashboard: Manage all your bill Money App will be unavailable after August 31st. Mobile Check payment needs from one convenient screen. Deposits must be submitted by 10:00am, August 31st. Checks Branch Staff IT’S ME 247 FIRST-TIME LOGIN INSTRUCTIONS: Our employees will continue to provide the • Pay anyone: Pay your electric bill or Aunt deposited after this time will not be reviewed or processed for best service to our membership. Mary using the same easy process. 1. Go to www.bankingwithyou.com. deposit. • Recurring and Scheduled payments: Create 2. Enter your account number and type in your default password: VISA Debit Card/ATM a payment schedule to automatically handle ATM and VISA Debit Card transactions will be subject to lower offline Last four digits of the primary accountholder’s Social Security future payments. limits during the upgrade process. Plan ahead by making your large Number and their four-digit birth year. • Mobile Bill Pay: Set up Payees and pay bills dollar purchases by August 30th as well as having enough cash on directly from our Mobile App. 3. Create your new password, typing it into the required field. hand while our branches are closed. • Person to Person (P2P): Send money to anyone 4. Select your first security question from the drop-down box and Night Deposit in the U.S. with a valid email address or cell input your answer. Deposit items made by 5:00pm August 31st will be posted to your phone number. All payments are delivered the 5. Repeat this for your second and third security questions. account before end of day. Deposits made after 5:00pm August 31st next business day! will be processed on September 3rd. 6. Review and accept the terms and conditions of use. • Paytrack: Track every stage within the payment Touch Tone Teller cycle from creation to delivery. 7. Create a Username, typing it into the required field. Touch Tone Teller will be deactivated after 5:00pm August 31st and • Integrated Electronic Bill Presentment (eBill) 8. Get started! replaced with a new audio response service. The phone number • Alerts and Notifications: Delivered viaIt’s Me Note: The username and password you create during your initial associated with Touch Tone Teller will also be retired and no longer messaging, your own 247 Online Banking log-in will be used to log into Mobile banking. utilized. email or text messaging.